Outreach Support & Food Services Support Services - General Agape Outreach 0414 693 670 56 Recreation Street Tweed Heads Child Protection Helpline (NSW) (24 hour) 132 111 Every Tuesday mobile support - Free hot meal, fresh produce, toiletries @ Department of Child Safety, Youth & Women (QLD) 13 74 68 1.30pm – New Horizons carpark Rivendell Drive South Tweed Heads Drug and Alcohol Helpline (24 hour) 1800 250 015 or 1800 422 599 2.15pm - Knox Park , Wollumbin Street entrance Kids Help Line (5-25 years) 1800 551 800 Lifeline Crisis Service (24 hour) 13 11 14 Assertive Outreach Team NSW Aging and Disability Abuse Hotline 1800 628 221 Provide outreach support to rough sleepers. NSW Housing - Tweed Heads office (07) 5524 0666 If you are aware of people sleeping rough please send information, including NSW Mental Health Line 1800 011 511 location, to [email protected] NSW Rape Crisis Centre 1800 424 017 Suicide Call Back Service 1300 659 467 Livingwell Communicare Inc. (02) 6676 2558 Community Pantry at Pottsville Beach Neighbourhood Centre COVID Health Advice (QLD) 13 HEALTH (13 43 25 84) Wednesday 10am - 12pm. Concession card required. National Coronavirus Health Information Line 1800 020 080 General advice or healthdirect on 1800 022 222 if you have symptoms. Murwillumbah Community Centre (02) 6672 3003 Translating or interpreting services, call 131 450 Nullum Street, Murwillumbah https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov- Monday – Thursday 9am-4.30pm, Friday 9am-12pm - Take away meal only health-alert/coronavirus-covid-19-current-situation-and-case-numbers Housing & Community Food HUB Wednesday and Thursday 10.00am - 3.00pm. Must live in 2484 postcode. Centrelink - Services or my.gov.au website Homelessness Network 100 Blundell Boulevard, Tweed Heads South Orange Sky Laundry 107-113 Wollumbin Street, Murwillumbah132 850 No service in the NR until further notice. Domestic Violence Line (NSW) 1800 656 463 TTY 1800 671 442 (24 hour) Our Lady of the Rosary "Lunch with Friends" Counselling, information, referral support for women/same-sex partners Outreach meal service on-hold at Tweed Heads Support Services DVConnect Mensline (QLD) 1800 600 636 Pottsville Beach Neighbourhood Centre (02) 6676 4555 Confidential free counselling, referral and support service for men 12A Elizabeth St, Pottsville [email protected] Limited food support. Justice of the Peace Services (02) 8688 7336 For urgent enquiry, call 10am-12pm and 2pm-4pm Monday to Friday. Food Distribution Services Vibe Care Community Pantry (07) 5536 7575 And 3 Beryl Street, Tweed Heads Link2home 1800 152 152 (24 hour) Grocery distribution centre providing free and low cost food Tuesday, Provide temporary accommodation (TA) for homeless people Wednesday, Thursday and Friday 9.00am – 11.00am (NSW) (Tweed Shire, Gold Coast, and ) th CORONAVIRUS (COVID-19) EDITION Shop 10, 8 Avenue Palm Beach RSPCA NSW Community Domestic Violence & Homeless Program UPDATED: 22 JUNE 2020 Tuesday, Wednesday, Thursday, Friday 1pm-4pm (QLD) (02) 9782 4408 Monday to Friday, 9 am – 5 pm; (02) 9770 7555 Weekends and Public Holidays. You Have a Friend (www.youhaveafriend.com.au) Temporary boarding for pets of people escaping DV and homelessness Outreach meal services on-hold across Tweed Shire and Coolangatta QLD. Contact Sylvia Roylance, Community Development Op Shop 2/3 Machinery Dr, South Tweed - Open 9am-4pm; Sat 9am-12pm Hospitals Officer - Families and Youth, Tweed Shire Council 14 Powell Street, Tweed Heads (07) 5506 7000 Phone: 02 6670 2736 Salvation Army Centre (07) 5524 5081 Ewing Street, Murwillumbah (02) 6672 1822 Cnr Woodlands and Leisure Drive, 1 Hospital Blvd, Gold Coast University 1300 744 284 Email: [email protected] Open Tuesday and Friday, 9.00am -12.00pm.

Wednesday evening meal service suspended. Offer food support, financial TELCO’S COVID-19 assistance package assistance for NSW electricity bill. Flexible if client does not have CL income https://www.whistleout.com.au/Broadband/Guides/every-telco-COVID-19- statement, proof of unemployment, separation certificate. coronavirus-assistance-package

Salvos Assessment Line (SAL) 1300 371 288 Ask Izzy www.askizzy.org.au Monday - Friday 9.00am – 5.00pm The A-Z Directory of Homeless support services For assistance, client referred to Salvation Army Centre Banora Point.

General support for food and Telstra bill payment. 7CareConnect www.7careconnect.com All Salvation Army Op Shops (Charity Shops) are open. Service information for people experiencing/at risk of homelessness

Support Services - Tweed Shire Support Services - Northern Rivers Support Services – QLD & Beyond

Agape Outreach Inc. 0414 693 670 Far North Coast Family Referral Service 1300 338 774 DV Connect Women’s Line (QLD) 1800 811 811 56 Recreation Street, Tweed Heads Tuesday – Saturday Monday-Friday 9.00am - 5.00pm Free counselling support; provides pet safety via RSPCA . Support service for families, children and young people. 10am - 1pm Gold Coast Project for Homeless Youth Inc. (07) 5591 3746 FoodAustralian support, Red caseCross management, – Tweed Service shower NSW and13 77 laundry. 88 Legal Aid NSW www.legalaid.nsw.gov.au 24 Brooke Avenue, Southport, QLD Anyone needing assistance due to self-isolation or high vulnerability, A new suite of factsheets about the COVID-19 and family law is now Email referrals to: [email protected] register with Service NSW who will triage their needs and refer as available online. More family and civil law resources about COVID- Lawson House is for young people 16 to 18 years who are homeless required. Socially isolated individuals can receive regular contact from 19 and the law are being developed and will be made available soon. or at risk of homelessness. Red Cross through this process. To view the latest resources relating to COVID-19 and the law, visit website and search using the keyword “COVID-19”. Gold Coast Youth Service (07) 5572 0400 Fred’s Place (St Vincent de Paul) (07) 5536 1906 15 Oak Avenue, Miami, QLD 9 Boyd Street, Tweed Heads. Monday - Thursday 8.30am -12.30pm Momentum Collective 1300 355 305 / (02) 6681 3622 Support young people 12 - 25 years who are homeless or at risk of 9am-11am only access to shower and laundry, takeaway food and 3/79 Street, Ballina. Prefer phone contact. Support women homelessness. Prefer phone call first if you can. drink. Psychologist onsite and via phone onsite. experiencing domestic violence (24 hours) and Aboriginal people who are homeless or at risk of homelessness. The Homeless Hotline 1800 474 753 (24 hours) headspace (Youth Mental Health) (07) 5589 8700/0437 188 715 Community Housing (02) 6621 5736 Information re. accommodation, meals, shower and clothing. 145 Wharf Street, Tweed Heads [email protected] Monday- Friday 9am - 5pm; except Thursday 9am-7pm Momentum Collective Homelessness Services 1300 355 305 Kalwun (07) 5589 6500 Free support for young people 12 - 25 years. Support women experiencing DV (24 hours) and Aboriginal people Airport Central, 1 Eastern Avenue, Bilinga, Qld who are homeless or at risk of homelessness. Indigenous health service. Murwillumbah Community Centre Inc. (02) 6672 3003 Nullum Street, Murwillumbah - Prefer phone contact. North Coast Community Housing Company Ltd (07) 5523 5800 Macleod Accommodation Support Service - Gold Coast Monday - Thursday 9am - 4.30pm, Friday 9am - 12pm 2 Blundell Boulevard, South Tweed. Mon-Fri 9.00am-4.00pm, Wed 1800 811 811 (Referrals via DV Connect Women’s Line QLD) Financial Counselling Service If client cannot access via phone, 9am-12.30pm. Manage social/affordable housing for people in Open Monday – Friday, 8am - 4pm 1:1 arrangements can be made. Emergency Relief Only need ID with housing need on low/moderate income. Reception closed to walk- Support women and children escaping domestic violence. address. Nullum House has re-open. in’s, conducting all in person enquiries, at all offices, by appointment only. Lismore (02) 6627 5300 and Grafton (02) 6642 9100 Majella House 1800 811 811 Momentum Collective 1300 355 305 (07) 5599 5581 (Referrals via DV Connect Women’s Line QLD) 44A Wharf Street, Tweed Heads Northern Rivers Community Gateway (02) 6621 7397 Lismore office Refuge and support for women escaping domestic violence. Prefer phone contact. Support women experiencing DV (24 hours) and [email protected] Mon- Fri 9am – 3pm Intake and assessment, First Aboriginal people who are homeless or at risk of homelessness. Step emergency relief. Can arrange a confidential zoom, skype or Gold Coast Housing Service Centre (07) 5645 8100 Community Housing (07) 5524 9732 phone appointment. NILS and Step Up interviews by phone. 80 Bazaar Street, Robina Town Centre, QLD Applicants to email documents to [email protected] Assistance with Social Housing and private rentals for persons Pottsville Beach Neighbourhood Centre Inc. (02) 6676 4555 residing in 2485 and 2486 post codes. 12A Elizabeth St, Pottsville [email protected] Northern Rivers Tenants Advice and Advocacy Service Monday – Friday, 9am-4pm 1800 649 135 Monday, Tuesday, Thursday, Friday 9am-5pm Gold Coast Homelessness Service (UnitingCare Community) Material aid limited. Tech Centre, can repair/service equipment; ARMA, 93 Golden Four Drive Bilinga, QLD. Prefer phone (07) 5579 6060 CFSS-TV, Brighter Futures only by phone or online contact. Centrelink 1:1. Sheraton House Men's Accommodation (02) 6681 1048 office hours Crisis accommodation for men over 18 years. Food and other items left for client to pick up at centre door. 87 Cherry Street, Ballina. Shelter and meals from 4.30pm - 8am, Provide take away meals, laundry and shower services. shelter contact (02) 6681 6648. Cost $20 per night. Reconnect 0417 026 585 ASIC (Australian Securities and Investment Commission) Phone counselling on Friday 9.00am – 3.30pm Social Futures Connecting Home – Adult 1800 048 310 Financial advice must only be provided by qualified and licensed Support ‘at risk’ and homeless young people 12 - 24 years. [email protected] Support for adults/families who financial advisers, or financial counsellors, not by real estate agents are homeless or at risk of homelessness. who neither hold the requisite licence, nor are an authorised The Family Centre (Connecting Home – Youth) (07) 5589 1800 representative of an Australian Financial Services Licensee. Prefer phone contact. Support young people 16-24 years homeless or at Women up North Housing (02) 6621 7730 If tenants are seeking financial advice, refer to the ASIC Moneysmart risk of homelessness and 12-17 years and their families. 40 Wyrallah Road, East Lismore website www.moneysmart.gov.au Support women who are homeless or at risk of homelessness Northern Rivers Community Legal Centre 1800 689 889 (02) 6621 1000 due to domestic violence. Monday – Friday 9am-1pm & 2pm-4pm Phone for free legal advice.