ANNUAL REPORT 2017–18

PROGRESS REVIEW TOWARDS OUR STRATEGIC PLAN 2020 VISION CONTENTS

A WORD FROM OUR CHAIR

David Eldridge AM Board Chair

02 A WORD FROM OUR CHAIR I am delighted to re-join the Board of health, drugs and alcohol, and other 03 CEO UPDATE Concern as Chair after having trauma based behaviours. served as a Director of Concern Australia 04 WHO WE ARE We continue the pioneering work from in the late 1990s. 4 Our Executive Team our roots to support young people who 5 Our Board I would like to thank Jason McDonald for are living on the edge of our society and 5 Board Sub Committees his leadership and direction as Board Chair sometimes the young people that no one 6 Organisational Structure before me, finishing up at our Annual else will help because they are deemed General Meeting in October 2017. too much trouble. Our experienced and 07 AREAS OF SERVICE DELIVERY I would also like to thank Kathleen qualified staff have the empathy and 08 PROGRES S TOWARDS OUR Williams for three years of service as understanding to walk alongside these STATEGIC VISION 2020 Treasurer. Kathleen will remain on our young people, to remind them that they 8 Goal 1 Board. are worthy and to give them hope for 9 Goal 2 a future they might not always see is The good stewardship and financial 10 Goal 3 possible. 11 Goal 4 management of the Board and the executive team has seen Concern Australia Our Board has four sub-committees 12 PROGRAM HIGHLIGHTS reach a modest financial surplus of to provide oversight and support to 14 S TORIES FROM OUR PROGRAMS $24,898 this financial year. Concern Australia towards achieving its 2020 VISION, the Finance, Audit and Risk 16 FINANCIAL OVERVIEW This year our teams have focussed on Committee, the Governance Committee, 16 Treasurer and ensuring that our work is aligned with our the Marketing and Fundraising Committee GM Business Operations mission and values as we work towards and the Performance Impact and Ethics 17 Welfare Inc achieving our strategic goals outlined in Committee. 18 Ministry Inc our 2020 VISION. 19 OUR SUPPORTERS We know our future is bright when we see We continue to explore options to think the possibilities in the lives of the children outside the box, to ensure we create and young people we connect with. opportunities for young people who are Together we are focussed on realising some of the most vulnerable, at risk or their potential! disengaged within our communities. We have now re-established ourselves in the South East and North West regions of to go to where we are most needed in areas of high levels of youth Cover artwork “Hope” by Year 9 student Julie Nguyen from Catholic Regional College, St unemployment, recidivism, homelessness, David Eldridge AM Albans created for the T-Shirt Competition for Board Chair Homelessness Week rough sleeping and poverty, that may be attributed to family violence, mental Concern Australia

2 CEO UPDATE

Michelle Crawford Chief Executive Officer VISION The past financial year at Concern Thank you to our Board, Staff and An Australia where vulnerable Australia has seen some exciting program Volunteers for their support throughout developments that have meant better life the past year. young people and children outcomes for young people and children have HOPE for a successful and We appreciate the nature of the and their families! We were excited to positive life. partnerships we have with Government, reopen Hand Brake Turn in the North Business, Schools, Service Clubs, West of Melbourne. Philanthropists, Donors and Volunteers. We relocated our Sunshine and Preston These partnerships allow us to connect offices to a site in Braybrook that enabled with 30,000 young people and children us to save costs and access a facility each year! Without your support, this with plenty of space for growth and would not be possible. Because of you, partnerships. we can continue to offer Hope and Care for Young People and Children, and make MISSION We want to continue to ensure that our the world a better place for current and programs are as relevant and needed Concern Australia works future generations. today as they were when we began and in partnership with young stay true to our founder’s vision. Thank you to everyone who practically people and children, creating and prayerfully support our work. opportunities for them to enjoy We continue to be eternally grateful and full and meaningful lives. humbled by the generosity, faith and trust placed in our organisation by our supporters. This year we continued to see donations grow, exceeding our budget target. 2017-2018 shows a 30% decrease in income from donations due to a large bequest received in 2016-2017 financial Michelle Crawford year. We were delighted to see income Chief Executive Officer VALUES from non-government grants double this Concern Australia Faith financial year. Integrity Our Board welcomed Jon Ma as a new Director, and each Board Committee Respect continues to focus its energies on further strengthening our governance and Belonging operational resources.

Concern Australia Annual Report 2017–18 3 WHO WE ARE OUR EXECUTIVE TEAM OUR BOARD

Michelle Crawford Georgette Wardan Andrea Greenwood David Eldridge AM, Terrence Baxter Chief Executive Officer General Manager General Manager Board Chair Deputy Chair Business Operations Service Delivery Michelle has been leading David was appointed as Terrence has served on Concern Australia since Georgette brings to the team Andrea has over 20 years Board Chair in February the Concern Australia May 2016, on a pathway over 25 years of experience of experience working with 2018 and brings a Board since early 2013, towards achieving its 2020 from the world of corporate, young people in the youth wealth of experience and is the CEO of MMM VISION. With 25 years of not for profit and the education justice and child protection to Concern Australia. Australia as well as experience in the community sectors. Georgette’s breadth systems. Her passion has David has over 30 serving as a credentialed sector leading programs of management experience seen Andrea hold positions years of experience Minister with the in microfinance, financial has included Finance, Human on Government statewide in senior social policy Apostolic Church inclusion, employment, Resources, Compliance and reference groups, strategic and programme Australia. Terrence education, and training, Administration. leadership groups and development, including has over 30 years of Michelle is driven by a desire reference panels. Her Georgette leads an enthusiastic advising Government experience in business, in for a fairer society and innovation is well regarded Business Operations team at on social policy issues. the IT Industry with some providing opportunities for within the community Concern Australia that support David was appointed a of the world’s largest young people to live full and sector and she thrives on the compliance, finance, human Member of the Order service providers. He has meaningful lives. partnerships, stakeholder resources, office management, of Australia in 2009 balanced a busy work engagement and policy Michelle has a Masters in quality, risk and reporting for the for his contribution to life with ministry across change. Social Science, Graduate organisation across our South developing policy and a broad cross section of Diploma in Adult Education East (Dandenong) and North Andrea leads a professional programs for young Christian Churches and and Bachelor of Business. West (Braybrook) locations. team delivering people people and people who Boards. He is a sports She is a Member of the centred services for some are homeless. chaplain for an Eastern Australian Institute of of ’s most complex, Football League Club. Company Directors and marginalised and vulnerable currently serves as a Director young people. Her experience on the Boards of First has seen the delivery of Nations Foundation and creative, therapeutic and Unison Housing. supportive service models to ensure every young person has the best chance possible to be safe, secure and succeed.

4 OUR BOARD

Kathleen Williams AM Tara Reid Priscilla Robinson Catherine Richards Michelle Paterson Jon Ma Treasurer Secretary Ordinary Member Ordinary Member Ordinary Member Ordinary Member

Kathleen is the Board Tara is the Board Priscilla has Catherine is Director Michelle has 20 Jon has over twenty Treasurer and the Secretary and the Chair experience in nursing, Corporate Services at years of experience years of experience Chair of the Finance of the Fundraising communicable the Lowitja Institute in communications, as a management Committee. She brings Committee. She is a diseases and disaster with focus on the marketing, public consultant, in Australia a strong background in business consultant management. health and wellbeing of relations and stakeholder and internationally, in the areas of finance and with over 20 years of She works as an Aboriginal and Torres relations’ roles, spanning strategy and business governance. She was experience including epidemiologist and Strait Islanders. She a diverse range of transformation. He has appointed a Member of as a Partner at Deloitte public health teacher has over 30 years of sectors including not- a collaborative style the Order of Australia and her own internet at La Trobe University. experience within the for-profit, government, and has worked with a in the 2015 Australia start up business, Priscilla has a passion not-for-profit sector professional services and wide range of corporate, Day Honours list for which she sold in 2015. for people and works and the Victorian public relations. She is government and not- her service as Treasurer She is on the Board of for equal access to Government. Catherine currently the Marketing for-profit organisations. on the Board of the Baptist World Aid and education for all. has a commitment and Communications He is a Partner at Australian Trucking is a teacher to survivors Priscilla is an Honorary to social justice and Manager at Scope, Deloitte, where he is the Association (ATA). at the Freedom Hub Associate Professor at strategies to improve which provides disability Melbourne office leader Kathleen also serves on Survivor School. She is a La Trobe University. the wellbeing of all support services. of Deloitte’s consulting the Board of Synod of Member of the AICD. Australians. She holds She has a Bachelor practice, and holds a the Uniting Church of an MBA, is a Fellow of of Arts, majoring Master of Chemistry Australia. CPA and is a Graduate in Communication degree from Oxford Member of the AICD. Management. University.

BOARD SUB-COMMITTEES

MARKETING & PERFORMANCE FINANCE, AUDIT & GOVERNANCE FUNDRAISING IMPACT & ETHICS RISK COMMITTEE COMMITTEE COMMITTEE COMMITTEE

Concern Australia Annual Report 2017–18 5 WHO WE ARE ORGANISATIONAL STRUCTURE

BOARD OF MANAGEMENT

CHIEF EXECUTIVE OFFICER

CENTRAL EDUCATION HOUSING & HOMELESSNESS JUSTICE

COMMUNICATION BUSINESS VALUES HAND BRAKE AND LIVEWIRES INSIDE OUT STEPS CHAPLAINCY OPERATIONS FOR LIFE TURN RELATIONSHIP

COMM & PROGRAM PROGRAM FINANCE PROGRAM PROGRAM PROGRAM PROGRAM RELATIONSHIP MANAGER MANAGER CHAPLAINS OFFICER MANAGER MANAGER MANAGER MANAGER MANAGER SOUTH EAST NORTH WEST

SCHOOL AFTER HOURS CREATIVE HR YOUTH WORKER YOUTH WORKER YOUTH SUPPORT EDUCATION TRAINER CARE CONTENT & OFFICER CASE MANAGER CASE MANAGER WORKER COMM OFFICER PRESENTER COORDINATOR

QUALITY OFFICE HOUSING HOUSING CASUAL STAFF VOLUNTEERS VOLUNTEERS OFFICER ADMINISTRATOR WORKER WORKER

LEAD TENANT LEAD TENANT CLEANER VOLUNTEERS (VOLUNTEERS) (VOLUNTEERS)

CASUAL CASUAL YOUTH MAINTENANCE WORKERS WORKERS

6 AREAS OF SERVICE DELIVERY OUR PROGRAMS

EDUCATION HOUSING & JUSTICE HOMELESSNESS

LIVEWIRES INSIDE OUT CHAPLAINCY Provides after school care Provides accommodation O­ers pastoral care and and holiday programs for and support for young counselling to young men primary aged children. It is a people aged 16 to 19 in the aged 17 to 21 in the community development child protection and youth Malmsbury Youth Justice program providing early justice system. The Centre. intervention, educational program aims to assist in and support programs for the transition towards primary aged children independent living. living in and around the Collingwood Public Housing Estate.

VALUES FOR LIFE STEPS OUTREACH HAND BRAKE TURN An incursion program for SERVICE We receive referrals of primary and secondary O­ered to young people young people from the schools throughout Australia. experiencing homelessness, Department of Justice and It provides seminars and from the steps of Flinders St Regulatory Services for resources that are engaging, Station at night time. The participation in Hand Brake fun and educational on service also provides follow Turn automotive training topics including bullying, up relational and practical program, building life skills cyber-safety, resilience, support. and confidence. leadership, drug education and more.

HAND BRAKE TURN INSIDE OUT Provides automotive work We work alongside the skills, pre-vocational training Department of Health and and opportunities to develop Human Services to provide life skills. targeted care packages for young people (out of home care, child protection and youth justice).

Concern Australia Annual Report 2017–18 7 PROGRESS TOWARDS OUR STRATEGIC 2020 VISION

PEOPLE-CENTRED IN ALL WE DO

• Ongoing meetings with Founder Rev Dr John Smith and God’s Squad Christian Motorcycle Club GOAL 1 • Our services respond to urgent needs for young people • We address locational disadvantage needs with new sites in Dandenong and Braybrook

• The voices of young people and children and their needs are heard and we respond

• We are building our cultural competence and developing a Reconciliation Action Plan

• Staff training in ‘Circle of Courage’ - principles of belonging, independence, mastery and generosity

• We have developed an innovative “Coach – Connect - Community” model

• Staff days allow time for staff development, reflection and visioning the future

• We acknowledge staff excellence through awards and recognise long service

• We recognise our volunteers and supporters for their dedication and commitment to our work

8 A LEADER WHO RESPONDS TO THE NEEDS OF YOUNG PEOPLE AND CHILDREN

• We are known for delivering quality and innovative services in Education; Housing GOAL 2 and Homelessness; and Youth Justice • We deliver Targeted Care Packages and provide assertive outreach models for young people

• Hand Brake Turn fiXit and Mobile initiatives are underway

• We participate in workshops, youth networks, industry forums, sector policy and planning to lead change for young people and children

• Our Inside Out Adventure Club was developed to provide new experiences for young people coming out of home care, youth justice and child protection

• We create opportunities for young people and children to participate in activities and to reach their full potential

• We advocate for young people on youth homelessness, youth justice and out of home care issues and responses

• We deliver over 350 Values for Life seminars to 173 schools on resilience, bullying, cyber-safety, transition to adulthood and pro-social values

• We share the learnings of our practice, methodology and evaluation with others

Concern Australia Annual Report 2017–18 9 A PARTNER TO YOUNG PEOPLE, CHILDREN AND STAKEHOLDERS, ENSURING OUR SERVICES ARE INNOVATIVE, EFFECTIVE AND IMPACTFUL

• We partner and collaborate with other organisations to improve our services and increase the benefits for young people and children

• We work with government, business and philanthropic supporters to extend our reach and services for young people and children across the south east and north west of Melbourne GOAL 3 • The Jack Brockhoff and William Buckland Foundation have invested in the future of Hand Brake Turn in the North West

• With Ardoch Youth Foundation, we reached 12 more schools delivering Values for Life seminars

• Our fiXit initiative grew, with 53 cars donated to Hand Brake Turn, being fixed and sold or gifted for clients and community raising $31,000

• Our Run Melbourne Team raised over $21,000 for Steps with support from Rotary Club of Southbank members, Currie & Brown, Fowles Auction Group and individual donors

• PwC facilitated a stakeholder workshop for investment logic mapping for Hand Brake Turn

• We partnered with Hosier Hoodies to raise funds for youth homelessness through a T-Shirt Competition for Steps Outreach Service

• Rotary Clubs of Central Melbourne, Keilor, Moorabbin and Southbank have partnered with us to support Hand Brake Turn, Steps Outreach Service and Values for Life

• We continue to explore innovative partnerships that benefit young people we support across our programs

• Dresden Optics delivered free eye testing at LiveWires for over 30 children living at Collingwood Housing Estate

• We provide chaplaincy services to over 100 young people at Malmsbury Youth Justice Centre

• We attended the God’s Squad CMC National Ride and Bike Show at Malmsbury Youth Justice Centre

10 A STEWARD WITH QUALITY SYSTEMS, RESOURCES AND EFFICIENT PROCESSES

• Staff Survey results showed that 80% of staff were proud to work for Concern Australia and 80% felt they were part of a team

• We continue to thank, engage and inform over 1,500 supporters of Concern Australia so that they understand the part they play in having a positive impact on young people and children

GOAL 4 • We continue to diversify our income and revenue stream and this year saw a small financial surplus of $24,898

• We celebrated the opening of the new South East Office in Dandenong in October 2017

• Our Board Governance Committee continues to oversee the organisational governance to ensure accountability and transparency of our systems, resources and processes

• We continue our strong focus on quality, risk and compliance as part of regular reporting requirements and commitment to delivering quality services

• Staff are engaged through monthly staff updates, two staff gatherings per year and an Annual Staff Survey so that they feel connected and understand the part they play

• Our commitment to best practice is led by our Continuous Improvement Group

• We established a new Communication and Relationship team to continue to raise the profile of our programs and to strengthen our relationships with donors and stakeholders

• We are grateful for bequests received this year and we are developing a Bequest Program to enable some of our supporters to consider leaving a lasting legacy for our work in their will

Concern Australia Annual Report 2017–18 11 PROGRAM HIGHLIGHTS

EDUCATION

LIVEWIRES VALUES FOR LIFE HAND BRAKE TURN LiveWires provides an after school Values for Life delivered 359 seminars Hand Brake Turn re-established itself in the program for 53 children living in or around this year to 173 schools across Australia, North West with our Braybrook location. the Collingwood Housing Estate. Thanks including 99 Melbourne based schools and This past year there were 7 workshops to supporters of LiveWires, our program 74 interstate and regional schools. With delivered in the South East and 1 team and volunteers continue to provide a high satisfaction rate, regular schools workshop in the North West. We continue fun, free, engaging and educational continuing to engage our services, Values to grow the fiXit initiative fixing and re- activities two days per week and a school for Life delivers seminars on topical issues selling cars donated to Hand Brake Turn to holiday program. such as resilience, cyber-safety, bullying clients and community members. and leadership.

CHILDREN YOUNG PEOPLE PARTICIPATED PARTICIPATED IN 53 IN LIVEWIRES 26,709 48 THE PROGRAM CHILDREN AND YOUNG PEOPLE FAMILIES ENGAGED IN OUR SEMINARS YOUTH JUSTICE SUPPORTED BY REFERRALS OUR PROGRAM 36 359 173 23 VOLUNTEERS SEMINARS SCHOOLS

23 • 99 MELBOURNE BASED SCHOOLS 56CARS 7VOLUNTEERS • 113 PRIMARY & 60 SECONDARY SCHOOLS DONATED • 74 INTERSTATE & REGIONAL BASED SCHOOLS • 91.4% OVERALL TEACHER EVALUATION SCORE

12 EDUCATION HOUSING & JUSTICE HOMELESSNESS

INSIDE OUT STEPS CHAPLAINCY Youth Workers, Housing Workers and Steps provides assertive outreach and Two chaplains provide ongoing support, Live-in Mentors continue to provide support for 95 young people experiencing pastoral care and counselling for young support for 47 young people living in 18 homelessness. The Steps Outreach men aged 17 to 21 living at the Malmsbury Inside Out properties across Melbourne Services team spent 47 out of 52 weekly Youth Justice centre. Highlights this year through an Enhanced Lead Tenant sessions on the streets of Melbourne, with included the Annual Malmsbury Bike Show Program and Targeted Care Packages. follow up relational and practical long term in October and ANZAC Day, Easter and Inside Out helps young people transition support. Christmas services. towards independent living out of home care, child protection and youth justice. YOUNG PEOPLE YOUNG PEOPLE SUPPORTED IN MALMSBURY YOUNG PEOPLE 95 THROUGH STEPS SUPPORTED 100

CONTACTS WITH CHAPLAINS PROVIDED YOUNG PEOPLE 47 ONGOING SUPPORT FOR 274 2 YOUNG PEOPLE 200 47/ 5 2 FAMILY MEMBERS SUPPORTED WEEKLY SESSIONS OUT ON THE STREET SUPPORTING YOUNG PEOPLE EXPERIENCING HOMELESSNESS VOLUNTEER LIVE IN 30 MENTORS 20 10 FAMILIES VOLUNTEERS SUPPORTED

Concern Australia Annual Report 2017–18 13 STORIES FROM OUR PROGRAMS

David’s Story Making an impact After experiencing neglect and trauma as a child, Values for Life continues to make an impact with David was kicked out of home at the age of 12 and the overall teacher rating of 91.4%. This year, a new subsequently had a history of homelessness, staying in partnership with Ardoch Youth Foundation enabled us youth refuges and couch-surfing. to deliver seminars in twelve new schools. Feedback We first met David when he was 19 years old and from schools remains very positive and inspires us to participating in our Hand Brake Turn program. He was know that our workshops are relevant, engaging and struggling with mental health issues and lack of stable making a difference. housing. “Very thorough and engaging. The activities were varied A Steps youth worker began providing intensive, holistic and interactive. The information was real and grounding. support to David which involved seeing him regularly, Thank you so much” helping him find accommodation whenever he became Teacher, Boroondara Park homeless or at-risk of becoming homeless, helping him to access services such as Centrelink and local foodbanks, “An engaging and relevant presentation. The presenter and being a reference for his job applications. Despite was engaging, interesting and showed respect to the numerous setbacks with his health, housing and job- audience. Excellent life skills reinforcement.” seeking, David volunteered at a non-profit op shop for Teacher, Valentine Public School several years to gain experience and to use his time in a meaningful way. “The presenters did a brilliant job. Feedback from staff Now 25 years old, David is working full-time at a and students was very positive. In depth content, activities major retailer. He has been living in private rental well-timed & purposeful (very helpful with this group of accommodation for the past two years and his mental students). See you next year!” health has improved greatly. His Steps youth worker Chaplain, Shire Christian School recently took him out for lunch to celebrate his birthday and his new job. David said he was so grateful for his “Outstanding! The students were thoroughly engaged in youth worker’s support and ‘being there when he needed the relevant and authentic presentation. Wonderful stories her’ over the last 6 years. and with deep meaning and relevance. Thank you!” Teacher, Thomas Carr Secondary College

14 Umoja – spirit of togetherness James Ridgway Award LiveWires is proud to be well recognised and respected Andrew Parker within the Collingwood community. We are delighted to share the spirit of togetherness and community with the The James Ridgway Award is presented annually to a staff young participants and their families through a range of member who has displayed outstanding servanthood, activities held this year. integrity and loyalty in their work practice and life across the previous year. Recognising the diversity of children and their families living on the Collingwood Housing Estate, LiveWires participants “Andrew is always willing to help out even when the tasks took part in cultural activities this year to promote inclusion are outside of his job requirements. He is a team player and celebrate diversity including the Chinese and Lunar and is loyal to both the organisation and his team.” – said a New Year, Harmony Day, Harvest Festival, Reconciliation and colleague who nominated Andrew for the award. NAIDOC Week. Andrew, a dedicated Housing Worker for Inside Out, said: With support from the City of Yarra, ANZ Staff Foundation, “We do this work to develop a decent outcome for the Commonwealth Bank Collingwood, CUA Mutual Good Bank young people and help them grow up. I also see myself as and the Clifton Hill/ North Fitzroy Community Bank we a mentor or support for our volunteers.” were able to deliver some innovative and exciting programs this year including the HipHopHope CD launch, African drumming, Aboriginal boomerang painting, Moon Festival lantern making and more. Our program continues to operate two days per week at the estate thanks to the generous support from the Campbell Edwards Trust, Restore Hope and the Collier Charitable Foundation. We continue to provide children with free and healthy afternoon snacks and healthy dinners thanks to Tim Baragwanath Award support from Feed Melbourne, OzHarvest, FareShare and Collingwood Soup Van. LiveWires participants Our partners, Collingwood Neighbourhood House, Each year scholarships are presented and shared between Collingwood Soup Van and Drummond Services continue to graduating Grade 6 students to provide them with support our service. materials they need for high school. These scholarships are provided by Jamieson Trading and are to honour the Our participation in Collingwood Partnership Forums mean legacy of Tim Baragwanath, who was LiveWires Co- we stay connected to the local community and respond ordinator from 2008 – 2010. directly to the needs and aspirations of children and families. Tim’s passion for providing opportunities and education for children was inspiring and we are proud to keep honouring his memory in this way.

Concern Australia Annual Report 2017–18 15 FINANCIAL OVERVIEW A REPORT FROM OUR TREASURER AND GENERAL MANAGER BUSINESS OPERATIONS

Over the past year Board and Staff • RTO operations continue to be 3 premises to 2 sites in the South East and focused efforts on the relocation and suspended North West regions. consolidation of office locations in line • Pre-vocational training is now funded STAFF AND VOLUNTEERS with our strategic plan. Our previous and contributed to 5% of the program Concern Australia’s work with young Sunshine office and Preston office have revenue with another 6% of full fee people and children depends on support relocated together to 8 Scotland Street, paying students contributing to the not only from our paid staff but from Braybrook. program revenue Australian philanthropists, workplaces, Philanthropic support from the William Total expenditure in 2018 was $2,756,954 community groups and individuals for the Buckland Foundation and the Jack representing a decrease of almost 5% successful delivery of all our programs. Brockhoff Foundation, enabling education from 2017. The main items to consider for As at 30th June, we had 36 paid through Hand Brake Turn, made this expenditure: possible, ensuring we are addressing employees (FTE 25.18) with 46% female locational disadvantage and meeting the • An overall cost saving of 52% was made and 54% male staff. in depreciation costs with a cleanup needs of young people and children in the Our organisation has 59 volunteers, of the Fixed Asset Register with the North West region. making up 70% of our program teams, relocation project planning It is a pleasure to report another positive bringing our programs to life. We are very • A decrease in expenditure and savings result for the 2018 financial year on the grateful to our volunteers, and would like of 63% in occupancy costs with the back of a positive surplus in the 2017 to take this opportunity to highlight the planned closure of the Sunshine campus financial year. This year has allowed us significant contribution that volunteers and planned relocation of the two to exceed our budgeted result by $2,311. make to Concern Australia’s work. offices being delayed until May 2018 The financial surplus for 2018 is $24,898 Volunteering is a great way for members compared to $7,303 last year. The overall result of the 2018 financial of the community to donate their skills year has been a positive and consistent • Concern Australia Welfare Inc recorded and time to help us deliver and manage result for Concern Australia and we a surplus of $22,013 our programs. To register your interest, congratulate the Board, Executive please visit: www.concernaustralia.org. • Concern Australia Ministry Inc. reported and Staff for their commitment with au/partner-with-us/volunteer or call us a surplus of $2,885 regard to the financial stewardship of on 03 9470 2972 to further explore these The operational surplus for 2018 was a the organisation and desire for cultural opportunities. surplus of $52,116. change that enabled savings, a practical expression of Goal 4 in Concern Australia’s We continue to focus our energy on Total revenue for the year was $2,778,967, Strategic Plan 2020VISION. effective stewardship of all resources, a small decrease of 4.5% from the particularly financial. Program Managers previous year, with the main items to note: PREMISES closely monitor financial performance, Our relocation and consolidation of with monthly reviews with the Executive. • Philanthropy grants were up by 44% premises was delayed from December • Non-government grants almost 2017 until May 2018, Our new North doubled West premises has brought a positive • The fiXit program is up and running cultural change for staff being located with donated vehicles being sold or in one building with consolidation of scrapped contributing to 9% of the program and business units. This will also Kathleen Williams Georgette Wardan program revenue contribute positively in coming years via Treasurer General Manager financial savings with reduced costs from Concern Australia Business Operations

16 CONCERN AUSTRALIA WELFARE INC FINANCIAL STATEMENTS

REVENUE EXPENSES

Depreciation Expenses 2% Other Revenue 2% Donations 5% Abnormal Expenses 0% Oce Expenses Interest 0.5% 3.9% Occupancy Expenses Employee Benefits Events Government 5% 0.5% Expenses 68% Grants 82% Other Expenses 2% Sales 1% Vehicle Expenses 2.5% Events 0.10% Services 5% Non Government Program Expenses Grants 4% 16% Changes in inventories 0%

CONCERN AUSTRALIA WELFARE INC COMPREHENSIVE INCOME CONCERN AUSTRALIA WELFARE INC FINANCIAL POSITION STATEMENT OF PROFIT OR LOSS FOR THE YEAR ENDED 30 JUNE 2018 STATEMENT OF FINANCIAL POSITION AS AT 30 JUNE 2018 2018 ($) 2017 ($) 2018 ($) 2017 ($)

REVENUE CURRENT ASSETS Donations 5% 147,117 196,090 Cash and cash equivalents 1,074,572 715,967 Government grants 82% 2,291,269 2,193,903 Trade and other receivables 43,496 10,796 Non-government grants 4% 111,055 62,038 Inventories 12,734 12,734 Services 5% 138,507 265,459 Other 80,646 59,764 Sales 1% 31,150 26,296 Total current assets 1,211,448 799,261

Events 0.5% 9,158 11,027 NON-CURRENT ASSETS Interest 0.5% 9,104 11,879 Property, plant and equipment 160,897 194,815 Other revenue 2% 41,607 138,235 Intangible assets 2,288 3,680 2,778,967 2,904,927 Total non-current assets 163,185 198,495 Total assets 1,374,633 997,756 EXPENSES Employee benefits expenses 68% 1,869,655 1,821,558 CURRENT LIABILITIES Changes in inventories 0% 0 5,569 Trade and other payables 108,130 90,006 Events 0.10% 2,284 342 Held in Trust - - Program expense 16% 446,707 437,197 Provisions 181,613 121,376 Motor vehicle expense 3% 83,638 69,071 Other 652,424 353,195 Depreciation expense 2% 49,868 76,174 Total current liabilities 942,167 564,577 Occupancy expense 5% 137,668 225,325 NON-CURRENT LIABILITIES Office expense 3.9% 102,667 109,964 Provisions 5,234 27,960 Other expenses 2% 64,467 126,578 Proceeds from sale of Montrose 166,451 166,451 Abnormal expenses 0% 0 25,574 Total non-current liabilities 171,685 194,411 Total liabilities 1,113,852 758,988 2,756,954 2,897,352 Net assets 260,781 238,768 Surplus (deficit) after abnormal expenses 22,013 7,575 EQUITY Total comprehensive income 22,013 7,575 Retained surpluses 260,781 238,768 Total equity 260,781 238,768

Concern Australia Annual Report 2017–18 17 CONCERN AUSTRALIA MINISTRY INC FINANCIAL STATMENTS

REVENUE EXPENSES Depreciation Expenses 4% Grants 11.58% Loss On Disposable Assets 0% Services 64.76% Advertising 2% Other Expenses 0% Employee Benefits Audit Fees 1% Expenses 64% Donations 23.26% Program Expenses 10% Insurance 1% O ce Expenses 12% Interest 0.34% Other 0.15% Motor Vehicle Expenses 3% Occupancy Expenses 2%

CONCERN AUSTRALIA MINISTRY INC COMPREHENSIVE INCOME CONCERN AUSTRALIA MINISTRY INC FINANCIAL POSITION STATEMENT OF PROFIT OR LOSS FOR THE YEAR ENDED 30 JUNE 2018 STATEMENT OF FINANCIAL POSITION AS AT 30 JUNE 2018 2018 ($) 2017 ($) 2018 ($) 2017 ($)

REVENUE CURRENT ASSETS Donations 23.2% 48,798 25,928 Cash and cash equivalents 82,536 77,147 Grants - Government Funding 11.58% 24,303 19,386 Trade and other receivables 12,562 10,106 Services 64.67% 135,685 143,738 Inventories 2,912 2,912 Interest 0.34% 708 1,178 Other 5,125 4,081 Other .15% 302 0 Total current assets 103,135 94,246 209,796 190,230 NON-CURRENT ASSETS

EXPENSES Property, plant and equipment 27,500 33,199 Audit Fees 1% 2,955 2,949 Total non-current assets 27,500 33,199 Advertising 2% 4,744 3,748 Total assets 103,635 127,445

Depreciation expense 4% 8,503 10,512 CURRENT LIABILITIES Employee benefits expense 64% 132,981 119,023 Trade and other payables 3,206 2,634 Insurance 1% 2,779 2,271 Provisions 19,482 17,546 Loss on Disposal of assets 0% 0 389 Other 5,996 8,289 Motor vehicle expenses 3% 7,034 1,497 Total current liabilities 28,684 28,379 Occupancy expense 2% 3,345 6,091 NON-CURRENT LIABILITIES Office expense 12% 23,801 22,772 Total liabilities 28,684 28,379 Other expenses 0% 149 98 Net assets 101,951 99,066 Program expense 10% 20,620 21,152 Total expenses 206,911 EQUITY Retained surpluses 101,951 99,066 Surplus (deficit) 2,885 (272) Total equity 101,951 99,066 Total comprehensive income 2,885 (272)

18 OUR SUPPORTERS

We would like to thank the following partners and donors whose generous wisdom, insight and encouragement helps us to keep our programs alive to improve life outcomes for young people, children and their families.

––Anglican Parish of Mount Dandenong ––Drummond St Services ––RMIT University ––ANZ Staff Foundation ––FareShare ––Rotary Club of Carlton ––Calendar Print ––Feed Melbourne ––Rotary Club of Central Melbourne ––Campbell Edwards Trust ––GIVIT ––Rotary Club of Essendon ––Carringbush Adult Education ––God’s Squad CMC, various chapters ––Rotary Club of Keilor ––Casamento Photography throughout Australia ––Rotary Club of Moorleigh Moorabbin ––Catalyst Network ––Gospel Resource Ltd ––Rotary Club of Port Melbourne ––Centre for Excellence in Child and ––Graeme Pearson ––Rotary Club of Southbank Family Welfare ––Grill’d Collingwood ––St James & St Peter’s Anglican ––City LLEN ––HESTA Super Church ––City of Greater Dandenong ––HoMie ––St Joseph’s Primary School ––City of Melbourne ––Hosier Hoodies ––TAL ––City of Yarra ––Jet Couriers ––The Jack Brockhoff Foundation ––Clayton Church of Christ ––John Peberdy ––V8 Supercars Australia ––Clifton Hill / North Fitzroy ––John Sands ––Victorian Automotive Chamber of Community Bank ––Joy Smith Foundation Commerce ––CNH Industrial (IVECO) ––Kennards Hire ––Victoria Police ––Collier Charitable Fund ––Kilfinan ustraliaA ––Victorian Council of Social Services ––Collingwood Neighbourhood House ––Kids Own Publishing ––William Buckland Foundation ––Collingwood Soup Van ––Kogo ––Wilma Gallet & Associates ––Commonwealth Bank ––Lindsay Tanner ––Windemere ––CUA Mutual Good ––Lions Club ––Young Art ––Cultivating Community ––Macpherson Kelly ––Currie & Brown ––Marion Webster ––Dandenong Christian Reformed ––Mt Dandenong Primary School Church ––Narre Warren Community Learning ––Department of Employment and Centre Training ––OzHarvest ––Department of Health and Human ––Precision Shims Australia Services ––PWC ––Department of Justice and Regulation ––RE Ross Trust ––Dresden Optics ––Restore Hope Australia

Concern Australia Annual Report 2017–18 19 Contact: w: www.concernaustralia.org.au e: [email protected] t: (03) 9470 2972 Address: 8 Scotland St, Braybrook 3019 27 Station St, Dandenong 3175 Postal: PO Box 1040, Robinson 3019 Concern Australia Incorporates: Concern Australia Welfare INC ABN 62 648 170 797 Concern Australia Ministry INC ABN 12 060 206 671 Connect

Child Safety Commitment Concern Australia is committed to providing child safe and protected environments in all its activities and programs and has a zero tolerance approach to child abuse or exploitation. Contact and working with children is a critical responsibility. Children have the right to be safe and protected. For further details around our commitment, please refer to our policies at www.concernaustralia.org.au

Concern Australia acknowledges the traditional custodians of the land, and pays respect to their history, culture and Elders – past, present and future.