Doing our best to Questions? accommodate everyone If you have questions about private If you request a private or a semi- and semi-private rooms, please private room but one is not available, contact the where you will be you will be placed in a different room receiving your care: type. You will only be charged the General Hospital room rate if you are placed in a room 604-875-5057 Private and Semi-Private matching your request or higher. UBC Hospital Hospital Rooms Some patients require a private or semi- 604-822-7033 private room for medical reasons and are given priority within our system. It is possible that you may be moved 604-988-3131 ext. 4916 to provide space for another patient [email protected] who requires private accommodation for medical reasons. You will only be Richmond Hospital charged the room rate for the number 604-278-9711 ext. 4041 of days you were placed in a room Squamish General Hospital matching your request or higher. 604-892-6010

Where do the funds Powell River General Hospital 604-485-3211 from room charges go?

The funds collected from private and semi-private rooms help maintain and enhance patient care programs and services.

For more copies, go online at http://vch.eduhealth.ca or email [email protected] and quote Catalogue No. JB.300.P94 © Vancouver Coastal Health, May 2015

The information in this document is intended solely for the person to whom it was given by the health care team. www.vch.ca Hospital room choices How to request a private or What type of room does my semi-private room insurance cover? Standard room – The standard hospital room is a ward room shared If you are already in the hospital… For patients enrolled in the BC Medical by three or more people. The people • Ask a nurse or unit clerk for a Services Plan, there is no cost for a may be different genders. If you are Request for Private and Semi- standard room or for a room you have enrolled in the BC Medical Services Private Accommodation form and been placed in without requesting it. Plan, there is no cost to you. Insurance Claim form. For a private or semi-private room, Private room – In a private room, • Complete all sections of the forms and check your coverage under your you are alone in the room. You have return them to a nurse or unit clerk. Extended Health Plan prior to your your own bathroom, which may include hospital visit to find out what rooms a shower. Cable TV, local telephone and • The forms list the cost per day for are covered and if there are any limits other services may be complementary*. private and semi-private rooms. to your coverage. Semi-private room – In a semi- If you haven’t been admitted to private room, you share the room the hospital yet… How do I pay for a private or with one other person. The person • If your admission to the hospital is semi-private room? may be a different gender. The room planned, hospital staff will call you has a bathroom, which may include a Vancouver Coastal Health (VCH) can in advance of your stay. They will bill your Extended Health Plan if you shower. Cable TV, local telephone and explain how to request a private or other services may be complementary*. have submitted a Request for Private semi-private room. and Semi-Private Accommodation Staying in a private or semi-private • You can also request a private or form and Insurance Claim form. room does not impact the level or type semi-private room in advance by Any outstanding amount not covered of care you receive in the hospital. contacting the hospital where you Hospital staff and doctors provide by your Extended Health Plan will be will be receiving your care (see phone charged to your credit card or billed care for patients based solely on their numbers on the back of this brochure). medical needs. to you directly. Payments to VCH can be made by cash, cheque or credit card. Ask your hospital if you can pay by credit or debit card through the VCH website at http://moneris.vch.ca.

*Ask for more information about the amenities available at your hospital.