Key Facts east.heado [email protected] 33.9 million @Stagecoach_East passenger journeys were made on Stagecoach 01223 433250 East buses Stagecoach East Head O ce 16.4 million 100 Cowley Road miles operated across East Anglia CB4 0DN www.stagecoachbus.com/east 98.5% services operated throughout the region 343 buses across , Cambridge, , and 690 sta employed across fi ve Stagecoach East depots Annual Performance £1.3 million Printed on recycled paper. investment in new vehicles Please recycle this leafl et after use. East

All details correct at the time of going to print, August 2019. May 2018 - April 2019

East_Students_Guide 6pp.indd 1 8/19/19 11:56 AM our results our fares our services our staff our investment our environment Stagecoach East provides local bus We offer a range of tickets including We welcome feedback from our We are a major local employer, As in previous years, we have continued We used 9.4 million gallons of fuel services throughout recurring monthly payment options customers through letters, telephone with 690 drivers, 123 engineers and to invest in the fleet of buses we last year. We operate our fleet on a and including the cities for regular customers through the calls, emails and social media. In the past cleaners, as well as 3 directors and 57 operate across the counties. The total bio-diesel mix, manufactured in part of Cambridge and Peterborough. Stagecoach smartcard. 100% of all year, we received complaints about our supervisory and managerial staff. amount spent on bus investment this from recycled waste products. All We operate from four main depots, weekly tickets are now purchased on services equivalent to one for every We continue to invest heavily in training year was £1,285,470. This investment our fleet run on Ultra Low Sulphur Bedford, Cambridge, Fenstanton and Smartcards at all five of our depots. 6,100 passengers that travelled. and development for all our staff. includes the introduction of 6 new Diesel, with the additive Envirox Peterborough. In addition we also We’ve seen an increase in the number Our fleet is fitted with Automatic All our licence holders are continually Open Top Volvo B5TL buses for our which reduces pollution and improves run buses from a number of smaller of customers purchasing their daily/ Vehicle Location facilities which assist trained to uphold their Certificate of Cambridge City Sightseeing service. fuel consumption. 100% of the fleet outstations in the market towns weekly tickets on mobile through us in tracking vehicles. Following reviews Professional Competence (CPC). We meet the strict Euro 3 Emissions surrounding these locations. Our Head the Stagecoach App. 114,281 mobile of the AVL data we have implemented remain committed to providing skills requirement, with 51% achieving Euro Office which is in Cambridge provides tickets were sold this year, giving us revised timetables on a number of for the future, with the continuation of 5 and 26% achieving Euro 6 standards. necessary support to the operational revenue of £1.3 million, and we have services in order to improve punctuality. our apprenticeship programme and our The water used to wash our vehicles depots, including our Commercial also seen revenue of £12.8 million from 98% of our services operated. This graduate training scheme. In 2018/19 each night is recycled and enthusiastic department. contactless on-bus payments. is the same as last year. We continue we had 5 apprentices working through Green champions at each depot keep We endeavour to provide safe, reliable, to see year on year growth on our their training programme. a watch on our performance with punctual, clean and comfortable Between 21 January and 3 February, we prestigious Cambridgeshire Guided aims to reduce wastage and promote services, and offer a range of value for trialled a £1 single ticket fare between Busway services. Plans are in place energy efficiency. This information is money ticketing options. Cambridge city centre, Cambridge to re-launch the Busway next year then relayed to staff to raise awareness railway station and the Addenbrooke’s and to introduce additional buses on our customers of how we are doing as a company This report covers our activities Biomedical Campus. Although we these routes. and how they can assist improving our between May 2018 and April 2019. initially marketed this as a Blue Monday This year over 33 million passengers green credentials. special offer, we decided to extend this travelled on our bus services, and we as an on-going fare due its success. We operated 16.4 million miles. have seen a 7.5% YOY rise in passenger numbers as a result of the £1 campaign.

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