news International Edition - 22 July 2016

Headline news wins business excellence awards in the UK and Australia Thameslink Railway (GTR) won two prizes at the 2016 Railway Industry Innovation Awards. In the Environment category, GTR won for its approach to One Planet Living, making sustainability a key part of everything they do. The group is supported by over 40 volunteers, who drive improvements in their local areas. As a result of the dedication across the company, it has achieved an 85% recycling rate for its network. In the Engineering and Safety category, GTR and the Sussex Community Rail Partnership won for its work developing and delivering their innovative ‘Go-Learn’ initiative. Since July 2015, they have delivered Go-Learn material to almost 6,000 children. Go-Learn helps equip young people with the knowledge and awareness for safe and independent railway travel. Gold Coast has also won a Gold Coast Business Excellence Award for its commitment to employee wellness, and for its Person with Intellectual and Developmental Disability (PIDD) Program which was implemented with the Special Olympics. This programme gives those with an intellectual and developmental disability the opportunity to work at the Gold Coast tram depot on 10-week work placement programmes, taking part in duties such as delivering stationery, alphabetising/sorting business cards, filing, photocopying and laminating. Contact: [email protected] & [email protected] CorporateCustomer Social Satisfaction Responsibility CONTINENTAL EUROPE NORTH AMERICA ASIA, MIDDLE EAST & AFRICA The Netherlands: Canada: Electric bus trial in Les Moulins India: Syntus drivers go fully electric Keolis Canada and Passengers have their say on KPIs Urbis (the local To help assess transport authority) the performance recently conduc- of operations ted the trial of an and customer electric bus in the service ahead of regional county of the upcoming Les Moulins, Que- network launch, bec. The electric vehicle was in service for a week Keolis Hyderabad from 6 to 15 July, and ran on several different invited passen- With the deployment of 50 Volkswagen e-Golfs in Urbis routes. The vehicle was also made avai- gers to a KPI focus June, Syntus’ car fleet for driver logistics is now lable at the Terrebonne terminal for demo rides. exercise on 5 July in partnership with L&T Metro. fully electric and emission free. The introduction of these electric cars fits with the sustainable ‘’The joint efforts of Urbis and Keolis Canada to The event included a visit to Nagole Station transport strategy of Syntus and Keolis as a group. improve air quality and climate change show how and train ride for approximately 580 people Drivers can now move between Syntus’ de- we can enhance quality of life in the area. Electric from seven NGOs and two schools, all of which pots and bus stations safely and with mini- vehicles are the future of public transport, and are supported by Keolis Hyderabad as part mal impact on the environment. It is the first we are proud to be part of this project’’, said Sté- of its corporate responsibility programme. large-scale use of electric cars in public trans- phane Berthe, Chairman of the Transport Commit- Attendees were invited to evaluate all passenger port in The Netherlands. Click here to watch tee for Les Moulins and Terrebonne city councillor. systems and infrastructure. This included station a video presenting the new fleet of e-Golfs. Urbis and Keolis Canada provide bus, col- lifts and escalators, passenger information signage Contact: [email protected] lective taxi and paratransit services for ap- and communication systems, ticket machines proximately 160,000 citizens and carry out and access for passengers with reduced mobility. CorporateCustomer Social Responsibility Satisfaction over 3.5 million passenger trips per year. While passenger satisfaction was high in anum- FRANCE Contact: [email protected] ber of areas including cleanliness, customer ser- vice and effective passenger communication sys- Adapted transport solutions when and CorporateCustomer Social Responsibility Satisfaction tems, some areas were highlighted to improve where they’re needed AUSTRALIA & NEW ZEALAND accessibility for passengers with special needs. Keolis has been granted Employees from across all departments a six year extension for Australia: Modernising Malvern Depot helped to make this event a great success. the operation of PAM75, After five weeks of Contact: [email protected] the on-demand trans- construction, Yarra port service in Paris for Trams’ Malvern Customer SatisfactionSatisfaction elderly passengers or Depot recently those with a disability. opened its doors, CORPORATE PAM75 has been opera- commencing the ted by Keolis since the ser- start of a new era When Keolis, when Keolis goes to Rio... vice was created in 2003. for the 106-year- Keolis will soon be going to the Rio Olym- The new contract will start in Novem- old depot. pics with Arnaud ber 2016 and is worth 78 million euros. The upgrade work included the installation of mo- Assoumani, the French dern end-of-trip facilities, new break and rest areas, PAM75 provides 300,000 journeys each parasport athlete the as well as state-of-the-art signalling, automatic swit- year, 65% of which are regular trips. Group has been spon- ch points, and lighting technology. These changes soring since 2007. Under the new contract, PAM75 will begin operating will help improve the efficiency and safety of Yarra Arnaud competes entirely via clean energy (60% electricity, 40% LPG). Trams’ operations, and is part of Keolis Downer’s in- in the long jump, Keolis is the leading provider in France of vestment in modernising ’s tram network. triple jump, 100m transport for people with reduced mobility, Watch out for a virtual tour of Malvern with approximately 40 specialised services sprint and the 4x100m relay. We wish him Depot, which will be available via ’ the best of luck in this year’s competition. transporting 1.2 million passengers a year. You Tube channel in the coming weeks. Contact: [email protected] Contact: [email protected] EconomicCustomer Performance Satisfaction OperationalCustomer Satisfaction Excellence Any news? Send your stories to [email protected] - Follow us on Twitter@groupekeolis