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Social Responsibility Report
2020 SOCIAL RESPONSIBILITY REPORT SOCIAL RESPONSIBILITY REPORT Wyndham Grand® Clearwater Beach Clearwater Beach, FL 1 OF 72 2020 SOCIAL RESPONSIBILITY REPORT TABLE OF CONTENTS A Message from Our President and CEO ........ 3 Suppliers . 29 Empowering Diverse Guests and Communities . 29 2019 Highlights ............................. 4 Environmental Sustainability ................. 32 Values in Action ............................ 5 Wyndham Green Program . 33 Company Overview . 5 Our Focus Areas Moving Forward . 35 Perspectives from our Leadership . 6 Energy and Emissions . 36 Water . 38 Our Social Responsibility Program ............. 7 Waste . 40 Advancing the UN Sustainable Development Goals . 8 Protecting Human Rights ................... 43 2025 Performance Targets . 9 The 5-Star Promise . 43 Materiality . 10 ECPAT-USA and the Code. 44 Human Rights Statement . 44 Governance ................................ 11 Modern Slavery Statement . 44 Board of Directors. 11 Training . 44 Environmental, Social and Governance Oversight . 11 Social Responsibility Council . 11 Supporting Our Communities ................ 45 Giving and Volunteering . 45 Stakeholder Engagement ................... 12 Brand Partnerships . 47 Team Member Engagement . 13 BeWell . 51 Franchisee Engagement . 17 Guest Engagement . 18 Performance Tables ........................ 54 Global Partner. 20 Supplier Engagement . 21 GRI Content Index ......................... 56 Diversity and Inclusion ..................... 22 Assurance Statement ....................... 72 A Value Chain Approach . 22 Team Members . .. 23 Wyndham Garden® Lake Buena Vista Lake Buena Vista, FL 2 OF 72 2020 SOCIAL RESPONSIBILITY REPORT A Message from Our President and CEO As we look back on the last year, we can’t help but reflect on how much our world has changed . The start of a new decade brought with it an unprecedented global crisis, raising countless new questions and unforeseen complexities . Our responsibility as a company, now more than ever, is to help ensure the future remains bright for travelers around the world . -
Partnering with Intercontinental Hotels Group Fiesta Resort Guam to Become First Crowne Plaza Brand in Micronesia from 2021
Partnering with Intercontinental Hotels Group Fiesta Resort Guam to become first Crowne Plaza brand in Micronesia from 2021 (15 October 2019 – HONG KONG)S.A.I. Leisure Group Company Limited (the “Company” or “S.A.I Leisure Group”) and its subsidiaries (collectively, the “Group”), is pleased to announce our Fiesta Resort Guam becomes part of the IHG system starting October 15, 2019. The Group signed a hotel management agreement with InterContinental Hotels Group (“IHG”) to manage Fiesta Resort Guam on September 10, 2019. A multi-million dollar refurbishment plan is also in place to commence and Fiesta Resort Guam will be rebranded as Crowne Plaza Resort Guam in early 2021. The Group is enthusiastic about the cooperation with IHG. IHG has extensive experience in operating hotels and resorts that cater to Japanese, Korean and Chinese guests, with more than 400 hotels across China and Korea, and 32 hotels in Japan. This experience will bring about new inspiration and marketing for Guam, and further enhance offering on the island. Management is confident that the agreement will strengthen the future prospects of Fiesta Resort Guam and bring together the best of both worlds. Dr. Henry Tan, BBS, JP, Chief Executive Officer of S.A.I. Leisure Group commented, “The partnership with IHG and the refurbishment will significantly elevate the positioning and service level of the resort and bring in a new exciting option for the visitors of Guam. Fiesta Resort Guam has enjoyed a privileged location and developed a good reputation over the years. To grow into the future, we need a global brand like Crowne Plaza to attract guests from all around the world and bring a new level of hospitality to Guam. -
Hotel Membership Programs Reviewed
HOTEL MEMBERSHIP PROGRAMS OVERVIEW All information is subject to change and should be verified on the actual hotel website. The information featured below is for reference only. M ARRIOTT H OTELS HOTEL CHAIN MEMBERSHIP NAME MEMBERSHIP BENEFITS Marriott Conference Centers Exclusive Offers and Rates Renaissance Hotels No Black out dates on Rewards Stays JW Marriott Marriott Rewards Personal Preferences on File for all Hotels Edition Dedicated Customer Service Line Redemption efolio - Receipts by email Autograph Collection Priority check-in Courtyard AC Hotels For complete details, terms and more info click the Residence Inn Marriott Rewards link. Fairfield Inn & Suites TownePlace Suites Springhill Suites Marriott Vacation Club Ritz Carlton Hotels Ritz Carlton Destination Club ExecuStay Marriott Executive Apts Grand Residences H I L T O N W ORLDWIDE HOTEL CHAIN MEMBERSHIP NAME MEMBERSHIP BENEFITS Hilton Expedited Check-in DoubleTree Dedicated Reservations Service Embassy Suites HHonors Worldwide Hotel and Airlines points every stay Hilton Garden Inn Free weekday newspaper Honors Guest Manager for Special Requests Homewood Suites Redemption efolio - Receipts by email Hampton Online reward Reservations Hilton International Exclusive Offers and Rates Conrad Hotels Home2 For complete details, terms and more info click the Hilton Grand Vacations HHonors Worldwide link. Waldorf Astoria C H O I C E H OTELS HOTEL CHAIN MEMBERSHIP NAME MEMBERSHIP BENEFITS Comfort Inn Express reservations and check-in Comfort Suites Extended check-out (up to 2 hrs past standard) Quality Hotel Choice Privileges Free high-speed Internet (excl. Rodeway Inn) Free Sleep Inn long distance access (excl. Rodeway Inn) Complimentary newspaper (excl. Suburban) Clarion Hotel Cambria Suites For complete details, terms and more info click the MainStay Suites Choice Privileges link. -
Profiled Hotel Brands 2021 North America Hotel Guest
2021 North America Hotel Guest Satisfaction Study Profiled Hotel Brands Andrea Stokes, Practice Lead - Hospitality [email protected] 1 Hotel Segments Included Luxury Upper Upscale Upscale Upper Midscale Midscale Economy J.D. Power North America Hotel Guest Satisfaction Study 2 © 2020 J.D. Power. All Rights Reserved. CONFIDENTIAL AND PROPRIETARY—For Internal Use. 2021 North America Hotel Guest Satisfaction Study – Brands Profiled Luxury Upper Upscale Upscale Andaz Autograph Collection AC Hotels Conrad Curio Collection aloft Hotels Destination Hotels Embassy Suites Ascend Collection Fairmont Graduate Hotels** Best Western Premier Four Seasons Hard Rock Hotel BW Premier Collection Grand Hyatt Hilton Cambria InterContinental Hotel Indigo Courtyard JW Marriott Hyatt Centric Crowne Plaza Loews Hyatt Regency/Hyatt Delta Hotels Luxury Collection Joie de Vivre DoubleTree Park Hyatt Kimpton element Rosewood Le Méridien Four Points Sofitel Margaritaville** Hilton Garden Inn St. Regis Marriott Homewood Suites The Ritz-Carlton Millennium Hotels Hyatt House The Unbound Collection Omni Hyatt Place Thompson Hotels Renaissance Radisson Trump Hotels Sheraton Residence Inn W Hotels Tribute Portfolio SpringHill Suites Waldorf Astoria Westin Staybridge Suites **New brand to 2021 Study Wyndham Grand Wyndham Hotels J.D. Power North America Hotel Guest Satisfaction Study 3 © 2020 J.D. Power. All Rights Reserved. CONFIDENTIAL AND PROPRIETARY—For Internal Use. 2021 North America Hotel Guest Satisfaction Study – Brands Profiled Upper Midscale Midscale Economy -
Franchise Disclosure Document
FRANCHISE DISCLOSURE DOCUMENT HILTON FRANCHISE HOLDING LLC A Delaware Limited Liability Company 7930 Jones Branch Drive, Suite 1100 McLean, Virginia 22102 703-883-1000 www.hiltonworldwide.com You will operate a Curio® hotel under a Franchise Agreement with us. The total investment necessary to begin operation of a typical 250-room Curio® hotel, excluding real property, is $3,599,405 to $112,461,595, including up to $463,675 that must be paid to us or our affiliates. This disclosure document summarizes certain provisions of your franchise agreement and other information in plain English. Read this disclosure document and all accompanying agreements carefully. You must receive this disclosure document at least 14 calendar days before you sign a binding agreement with, or make any payment to, the franchisor or an affiliate in connection with the proposed franchise sale. Note, however, that no government agency has verified the information contained in this document. The terms of your contract will govern your franchise relationship. Don’t rely on the disclosure document alone to understand your contract. Read all of your contract carefully. Show your contract and this disclosure document to an advisor, like a lawyer or accountant. Buying a franchise is a complex investment. The information in this disclosure document can help you make up your mind. More information on franchising, such as “A Consumer’s Guide to Buying a Franchise,” which can help you understand how to use this disclosure document, is available from the Federal Trade Commission. You can contact the FTC at 1-877-FTC-HELP or by writing to the FTC at 600 Pennsylvania Avenue, NW, Washington, DC 20580. -
2018 Hotel Brand Reputation Rankings: USA & Canada
REPORT 2018 Hotel Brand Reputation Rankings: USA & Canada October 2018 INDEX Introduction 4 Methodology 6 The Importance of Brand Reputation 7 Key Data Points: All Chain Scales 8 Key Findings 9 Summary of Top Performers 10 ECONOMY BRANDS Overview 13 Top 25 Branded Economy Hotels 14 Economy Brand Ranking 15 Economy Brand Ranking by Improvement 16 Economy Brand Ranking by Service 17 Economy Brand Ranking by Value 18 Economy Brand Ranking by Rooms 19 Economy Brand Ranking by Cleanliness 20 Review Sources: Economy Brands 21 Country Indexes: Economy Brands 22 Response Rates: Economy Brands 22 Semantic Mentions: Economy Brands 23 MIDSCALE BRANDS Overview 24 Top 25 Branded Midscale Hotels 25 Midscale Brand Ranking 26 Midscale Brand Ranking by Improvement 27 Midscale Brand Ranking by Service 28 Midscale Brand Ranking by Value 29 Midscale Brand Ranking by Rooms 30 Midscale Brand Ranking by Cleanliness 31 Review Sources: Midscale Brands 32 Country Indexes: Midscale Brands 33 Response Rates: Midscale Brands 33 Semantic Mentions: Midscale Brands 34 UPPER MIDSCALE BRANDS Overview 35 Top 25 Branded Upper Midscale Hotels 36 Upper Midscale Brand Ranking 37 Upper Midscale Brand Ranking by Improvement 38 Upper Midscale Brand Ranking by Service 39 Upper Midscale Brand Ranking by Value 40 Upper Midscale Brand Ranking by Rooms 41 Upper Midscale Brand Ranking by Cleanliness 42 Review Sources: Upper Midscale Brands 43 Country Indexes: Upper Midscale Brands 44 Response Rates: Upper Midscale Brands 44 Semantic Mentions: Upper Midscale Brands 45 Index www.reviewpro.com -
To Brand Or Not to Brand? (Part 1) by Chloe Riley
Link to Article To brand or not to brand? (Part 1) By Chloe Riley That is the question. Whether ‘tis nobler in the mind to go the route of Best Western, (which debuted some 10 brands over the past six years alone) or blaze the trail of the independent hotelier (see Ian Schrager’s latest iteration of Public House or Cyril Aouizerate’s highly communal Mob Hotels)? Here’s a look at the power of the brand. (Stay tuned next week for Part 2). ‘Is there customer confusion? I think there is’ Best Western knows something about crafting a brand. In just the past six years, the company’s debuted 10 brands, with those newer ones (Like Glo and Vib) comprising 40% of its current pipeline. Next year, the company wants that number to be closer to 50%. “We’re certainly focused on global growth, both in North America and Asia,” says Ron Pohl, Best Western’s senior vice president and chief operations officer. “The midmarket hotels in China are where the opportunity really lies.” But just how differentiated are these newer brands, both in the marketplace and even just between one another? A description of Vib could easily be IHG’s newly debuted midscale Avid or Red Lion’s Hotel RL. Design for the “connected traveler,” with “social spaces,” guest rooms have plenty of USB ports and smart TVs. And words like “convenience, technology and social engagement.” What are the elements of Vib and Glo that are truly differentiated? Pohl says the true differentiation is in target markets. While you’d find both a Vib and Glo in Manhattan, you wouldn’t find a Vib in Des Moines, Iowa for instance. -
B.Com. I YEAR SESSION 2019-20 Roll List Sr No
B.Com. I YEAR SESSION 2019-20 Roll List Sr No. Roll No. Applicant Name Father`s Name 1 C19001 AAKANKSHA KORI PRABHU KORI 2 C19002 AARADHNA LODHI VISHAMBAR LODHI 3 C19003 AARTI PATEL SHYAM SUNDAR PATEL 4 C19004 AASHI JAIN SUNEEL KUMAR JAIN 5 C19005 AASHITA BOHRE ASHOK BOHRE 6 C19006 AAYASHA NAMDEV LAKSHMI NARAYAN 7 C19007 AAYUSHI JAIN DEVENDRA KUMAR JAIN 8 C19008 AAYUSHI KOSHTI SANJAY KOSHTI C19009 AAYUSHI SAMADHIYA RAVI 9 10 C19010 AAYUSHI YADAV RAMNARAYAN 11 C19011 ADITI CHOUBEY VISHNU CHOUBEY 12 C19012 ADITI KHARYA BASANT KHARYA 13 C19013 AFREEN MOHD JUBER 14 C19014 AKANKSHA PANDEY PRAHLAD PANDEY 15 C19015 ALFIYA MOH SHAKEEL MOMIN 16 C19016 AMEESHA JATAV SANTOSH JATAV 17 C19017 AMEESHA KURMI HARIHAR 18 C19018 AMISHA PATEL HARISHCHANDRA PATEL 19 C19019 AMRITA SHARMA SANJAY SHARMA 20 C19020 ANISHA AHIRWAR RAJESH AHIRWAR 21 C19021 ANJALI AHIRWAR BALCHAND AHIRWAR 22 C19022 ANJALI BALMIKI ASHOK KUMAR 23 C19023 ANJALI CHADAR RAJENDRA CHADAR 24 C19024 ANJALI CHAURASIYA NARMADA PRASAD 25 C19025 ANJALI CHOURASIYA MAHESH CHOURASIYA 26 C19026 ANJALI DHANAK BABLU DHANAK 27 C19027 ANJALI GUPTA RAMNARESH GUPTA 28 C19028 ANJALI JAIN NARENDRA JAIN 29 C19029 ANJALI KUSHWAHA NARENDRA 30 C19030 ANJALI PATEL MANMOHAN 31 C19031 ANJALI RAJAK MANOHAR RAJAK 32 C19032 ANJALI RATHORE DILIP RATHORE C19033 ANJALI VISHWKARMA BABLU 33 34 C19034 ANKITA RAJOURIYA DAYASHANKAR 35 C19035 ANKITA TOMAR MANOJ TOMAR ASHOK KUMAR C19036 ANSHITA SHRIVASTAVA 36 SHRIVASTAVA C19037 ANSHITA SINGH THAKUR MAJBOOT SINGH THAKUR 37 38 C19038 ANTIMA GHOSHI GHOOMAN SINGH 39 C19039 ANURADHA -
Hilton Portfolio of Hotels & Resorts Offer
Hilton Portfolio of Hotels & Resorts Offer Australia Brand Participating property Curio Collection By Hilton West Hotel Sydney, Curio Collection By Hilton Doubletree By Hilton Alice Springs Doubletree By Hilton Cairns Doubletree By Hilton Doubletree By Hilton Darwin Doubletree By Hilton Darwin Esplanade Doubletree By Hilton Melbourne - Flinders Street Hilton Adelaide Hilton Brisbane Hilton Cairns Hilton Hotels & Resorts Hilton Darwin Hilton Surfers Paradise Hilton Sydney Parmelia Hilton Perth Mainland China Brand Participating property Conrad Beijing Conrad Hotels & Resorts Conrad Guangzhou Conrad Sanya Haitang Bay Doubletree By Hilton Hotel Guangzhou Doubletree By Hilton Hotel Guangzhou - Science City Doubletree By Hilton Hotel Shenzhen Longhua Doubletree By Hilton Doubletree By Hilton Shanghai Pudong Doubletree By Hilton, Beijing Doubletree Resort By Hilton Sanya Hilton Garden Inn Shanghai Hongqiao Hilton Garden Inn Hilton Garden Inn Shenzhen Bao'An Hilton Beijing Hilton Beijing Capital Airport Hilton Beijing Wangfujing Hilton Guangzhou Baiyun Hilton Hotels & Resorts Hilton Guangzhou Tianhe Hilton Sanya Yalong Bay Resort & Spa Hilton Shanghai Hongqiao Hilton Shenzhen Futian Hilton Shenzhen Shekou Nanhai Waldorf Astoria Beijing Waldorf Astoria Hotels & Resorts Waldorf Astoria Shanghai On The Bund Page 1 of 3 Hilton Portfolio of Hotels & Resorts Offer Hong Kong Brand Participating property Conrad Hotels & Resorts Conrad Hong Kong Hilton Garden Inn Hilton Garden Inn Hong Kong Mongkok India Brand Participating property Conrad Bengaluru -
Your 360° Guide to Stay Engaged Online
YOUR 360° GUIDE TO STAY ENGAGED ONLINE CULTURE & FASHION The world’s biggest film festivals, cultural mapping, dance, fashion and more WE ARE ONE: CANNES TO SUNDANCE & MORE The hosts of the international film festivals at Cannes, Tribeca, Sundance, Toronto, Berlin and Venice are coming together to host a 10-day free virtual event on YouTube, streaming free cinema for fans everywhere. With no ads, expect feature films, shorts, docus, music, comedy and panel discussions. May 29-June 7, 2020 CULTURAL MAPPING GOES VIRTUAL As part of an ongoing initiative to create educational and scholarly resources documenting local art, craft and music traditions in India, Sahapedia is hosting a series of lectures and interactive sessions online. The sessions will touch upon topics like cultural mapping, knowledge traditions, practices and rituals and more. Ongoing VISIT THE COMIC-CON MUSEUM@HOME Comic-Con Museum’s @Home website section is hosting exclusive new video content and coverage of past shows, as well as a Fun Book series for various age groups. Don’t miss the Online Exhibit Hall and Merch Store at the WonderCon@Home section. Also keep checking their social media handles for additional content. Ongoing LEARN BALLET AT ROYAL ACADEMY OF DANCE Sarah Platt’s Silver Swans class is aimed at adult beginners. Each video session is under 20 minutes, perfect for lunchtime or a quick break if you’re sitting at your kitchen table. The classes are aimed at older learners, but the Royal Academy of Dance will add new classes for all ages in the coming weeks. Ongoing WHERE IS FASHION IN INDIA HEADED? The Fashion Design Council of Indian has curated a series of online interactive sessions to discuss and deliberate where the Indian industry is heading after the pandemic. -
Horwath HTL Latam Hotel Chains Report
HHTL_LATAM_Hotel Chains Report.qxp_Layout 1 10/10/2017 12:10 Page 1 LATAM & Caribbean Hotels & Chains Report 2017 HHTL_LATAM_Hotel Chains Report.qxp_Layout 1 10/10/2017 12:10 Page 2 HHTL_LATAM_Hotel Chains Report.qxp_Layout 1 10/10/2017 12:10 Page 3 Key Services Welcome to Horwath HTL, the global leader in hospitality consulting. We are the industry choice; a global brand providing quality solutions for hotel, tourism & leisure projects. HHTL_LATAM_Hotel Chains Report.qxp_Layout 1 10/10/2017 12:10 Page 4 HHTL_LATAM_Hotel Chains Report.qxp_Layout 1 10/10/2017 12:10 Page 5 Horwath HTL l The Global Leader in Hotel, Tourism and Leisure Consulting CONTENTS 7 Foreword 9 Introduction 10 Latin America & The Caribbean 17 Argentina 23 Brazil 29 Chile 35 Colombia 41 Dominican Republic 47 Ecuador 53 Mexico 59 Peru Other Countries 64 Bolivia 65 Costa Rica 66 Cuba 67 Panama 68 Paraguay 69 Uruguay Horwath HTL l LATAM & The Caribbean Hotels & Chains Report 2017 5 HHTL_LATAM_Hotel Chains Report.qxp_Layout 1 10/10/2017 12:10 Page 6 HHTL_LATAM_Hotel Chains Report.qxp_Layout 1 10/10/2017 12:10 Page 7 Horwath HTL l The Global Leader in Hotel, Tourism and Leisure Consulting FOREWORD “The goal behind this report was to try and accurately shed light on the current hotel situation and see how each market is evolving. Investors need transparency and brands need to know what the competitive landscape looks like.” A few years ago, our team in Rome decided to Some of this data exists elsewhere of course, put together a report on the state of hotel chains there are a number of countries that have good in Italy, no easy task as you can imagine. -
Hotels Send Mixed Signals for 2017
Hotels Send Mixed Signals for 2017 hotel-online.com/press_releases/release/hotels-send-mixed-signals-for-2017 by Daniel Lesser NEW YORK CITY—To the surprise of many, the US lodging industry closed out 2016 with operating metrics still at record setting levels; however, its growth trajectory was notably lower when compared to years past. In general, occupancy levels have peaked and any short term RevPAR growth will be driven by increases to ADR. New supply of hotel rooms will continue to occur primarily in the Upper Midscale and Upscale chain scales. Of the nation’s top 25 markets, New York, Seattle, and Denver are experiencing double digit increases of new rooms under construction while eight other markets are currently slated for increases of five to eight percent of existing room supply. The LW Hospitality Advisors (LWHA) 2016 Major US Hotel Sales Survey includes 173 single asset sale transactions over $10 million, none of which are part of a portfolio. These transactions totaled roughly $12.7 billion, and included approximately 42,400 hotel rooms with an average sale price per room of $300,000. By comparison, the LWHA 2015 Major US Hotel Sales Survey identified 200 transactions totaling roughly $14.0 billion including 53,000 hotel rooms with an average sale price per room of nearly $265,000. Comparing 2016 with 2015, the number of trades decreased by 14 percent while total dollar volume declined roughly 9 percent and sales price per room increased by 13 percent. Interesting observations from the LWHA 2016 Major US Hotel Sales Survey include: