Questions & Answers

 How to perform a factory reset on a Blu-ray Disc Player or Network Media

Player.Follow the steps below to perform a factory reset on a Blu-ray Disc player or

Network Media Player. WARNING: By performing a factory reset all settings on the

player will be restored to factory default. NOTE: Use

 What is MHL?MHL stands for Mobile High-Definition Link. MHL uses a five-pin

connection to deliver up-to 1080p picture quality, 192khz sound quality and 7.1 channel

surround sound. Since MHL uses such a small pin count, it is

 Can I use screen mirroring with my Apple mobile devices such as iPhone?I cannot

connect to any iOS device via the Screen mirroring function. Apple iPad mobile digital

devices, Apple iPhone mobile digital devices, Apple iPod portable players, and MacBook

are not supported for use with

 Service Icons disappeared - Cannot launch Network Service on my Blu-ray player or AV

receiver after 22nd May 2018From the 22nd May 2018, a very small portion of Sony

Blu-ray players / AV Receivers may become unable to access apps, updates or other

network services. This is due to cached information remaining on your devices

 What are the sound characteristics and audio formats from each output jack?The

following are the supported sound characteristics (number of channels and sampling

frequency) and audio formats from each output jack for the player: NOTE: Refer to the

Applicable Products and Categories of

 The player does not respond to any button, when trying to playback some Blu-ray titlesIf

the Blu-ray player doesn’t respond when trying playback specific discs, please perform the following steps and check whether the issue is resolved after each step. Press and hold

the power key button on the player

 Error: 400/404, the YouTube app does not launch on a Blu-ray playerIf Error 400/404 is

displayed when you try to launch the YouTube app, update the Internet Service. Note:

These symptoms are not failures of Blu-ray Disc Players and Blu-ray Disc Home Theater

Systems. Updating the

 How many portable speakers can be connected simultaneously using SongPal Multi-

Room?Up to ten speakers can be connected and play music simultaneously using

SongPal Multi-Room feature.

 How can I check which version of Music Center (SongPal) I currently use?To check

which version of Music Center (SongPal) you are currently using, follow the below

procedure: In the Speaker & Group screen, tap the drop-down menu icon in the top-right

corner of the screen. Select About

 How can I remove audio devices or groups from the Music Center (SongPal) app?In

order to remove speakers, other audio devices or groups from the Music Center (SongPal)

app, follow the below procedure: In the Speaker & Group screen, tap the drop-down

menu icon in the top-right corner of the

 Can I play a video using this Blu-ray Disc Player/ home theater system via Bluetooth?No,

video files cannot be played back via Bluetooth. The player supports playback via

Bluetooth for music or audio files only. For reference, listed below are the supported

Bluetooth (BT) profiles: BT profiles:

 Frequently Asked Questions for Music Center App (SongPal)The name of the application

was changed from SongPal to Music Center in May 2017. Music Center (SongPal) Help: http://songpal.sony.net/en_ww/help/ Refer to the following questions and answers: Q:

Where can I get Music

 Connect Your Audio Device / Home Theater System to the Music Center (SongPal)

AppBefore You Start Make sure that your audio device is compatible with Music Center.

Your audio device should have the latest firmware version. If your audio and mobile

devices are already have a Bluetooth connection

 How to play music on the audio devices in my Music Center (SongPal) Multi-room

group?Once you have successfully added and grouped up your audio devices, you can

start playing music on them simultaneously! Simply go to the Speakers & Group menu,

tap on the created group you wish to play audio content

 How to change the name of a connected speaker with SongPal.IMPORTANT： If the

speaker supports SongPal Link, the name can be changed. Check the website below for

more on compatible devices. http://songpal.sony.net/en_ww/device.html Follow the steps

below to change the name

 Music Center App (SongPal) Helpguide.

 The Facebook icon on my player is missing.Starting April, 1 2016, Facebook, Inc. will no

longer support the Facebook app on select Blu-ray Disc players and home theater

systems. As a result of this decision, the Facebook icon will disappear in the network

 Error: Cannot display because the page you are trying to open is too large.This error

message may appear and return the browser to the main page if there is not enough

memory in the Blu-ray Disc player or Home Theater system to handle the amount of

content on the web page you are trying  Error: Authentication fails. appears while setting up a wireless connection.The

Authentication fails error message will appear when the WLAN security key has not been

entered correctly. To resolve this issue, re-enter the WLAN security key. NOTE: If the

error re-appears after verifying

 Error: Connection status cannot be confirmed.If the TV displays this error message and

you are unable to update the Blu-ray Disc player firmware, there may be a problem with

the network connection. Follow the steps below to troubleshoot and verify if the network

 What is ClearAudio+?ClearAudio+ is a special sound field that detects a music tract that

the user is currently playing, then selects the best sound field to deliver the best possible

sound listening experience. Hence, you may hear

 I want to convert audio file formats using Media Go.Music content transferred to Media

Go can be converted to AAC, MP3, or FLAC. Try the following procedures. Select the

song whose format you want to convert from the Library. NOTE: If you want to convert

a song stored

 I want to play High-Resolution Audio songs using Media Go.NOTE: A list of devices

supported for use with the Media Go software is available at:

http://mediago.sony.com/enu/supported-devices/. The Media Go software may also work

with other devices not on this list. However

 I want to check where the songs managed by Media Go are stored.Follow these steps to

check the location. On the Media Go screen, right-click the song whose storage location

you want to check, and then click Properties. Check the storage location in File in the

Audio Properties  I want to manage multiple albums and songs as an album using Media Go.Songs that

have the same album name and album artist name are grouped as an album. Songs that

have the same album name but different album artist names are sorted into separate

albums. To put multiple albums such

 Can I manage Libraries (Music, etc.) separately for each computer user with Media

Go?Media Go allows you to manage Music Library for every user account. Add a

personal folder for each user account to Media Go Library. Click File - Add/Remove

Media from Library... in the menu at the top of the Media

 I want to combine or trim music files using Media Go.You can combine or trim music

files using Combine Files... or Trim File... in the Tool menu. See below for details.

NOTE: A list of devices supported for use with the Media Go software is available at:

http://mediago

 SongPal installation for smartphone with Android OS version older than 4.0.3.The latest

version of SongPal (SongPal 2.0 or later) is compatible with Android OS 4.0.3 or later.

Note: You can find your Android OS version in About phone in the setting screen of your

smartphone. (The item name

 Error: Spotify Premium is required for this device. Please purchase a Premium

subscription on www.spotify.com message appears on the screen.This message appears if

you log in utilizing your free Spotify account on your Blu-ray home theater system. To

resolve the issue, create a Spotify Premium account to enjoy the service.

 How to switch the one-touch connection (NFC) to a different device.If you have multiple

Near Field Communication (NFC) compatible devices, just touch the smartphone or tablet to a different device to switch the connection to that device. For example, when

your smartphone or tablet

 Where can I check to see if my mobile device is a Wi-Fi® Certified Miracast device?An

up-to-date list of Wi-Fi Certified™ products can be found at the Wi-Fi alliance Web

site. This list will include Miracast or Near Field Communication (NFC™) enabled

devices.

 The quality of audio and video worsens when using the Screen Mirroring feature.When

using Screen Mirroring, the quality of picture and sound may become degraded due to

interference from other networks. Move the device with Screen Mirroring closer to the

Blu-ray Disc player or home theater

 My smartphone is not working with Screen mirroring.The smartphone should be

compatible with Miracast technology for the Screen mirroring feature of the Blu-ray

player to work. Refer to the list of Wi-Fi Certified Miracast devices found on the Wi-Fi

Alliance website

 How to enjoy Spotify service on your Blu-ray home theater system.For new users, you

need to sign up for a Spotify account and create a Premium account using your mobile,

tablet or computer devices to enjoy the service on your Blu-ray home theater system.

Using a computer or tablet

 The sound skips or the playback speed changes during Bluetooth wireless

communication.Please check the following if the sound skips during Bluetooth

connection: IMPORTANT: If model-specific information is required to complete any of

the steps in this solution, refer to the operating instructions  No picture appears after switching from the Blu-ray Disc playback to the HDMI input my

PlayStation 3 is connected to.If you are unable to get a video signal from the HDMI input

where the PlayStation 3 (PS3) game console is connected to on the home theater system

after switching from Blu-ray Disc playback, change the HDMI resolution

 How to perform screen mirroring using NFC?IMPORTANT: Screen mirroring can be

performed between the Blu-ray Home Theater System, AV receiver, and a mobile device

using NFC if the mobile device is compatible with Miracast technology. Refer to the

manual supplied

 Bluetooth connection failed when using the Music Center (SongPal) appIMPORTANT:

Please check the compatible products for this article at the link below. Sony audio

devices that can connect to Music Center / SongPal If a Bluetooth connection cannot be

established between the paired

 Error: Cannot connect the selected device now.The error occurs when the TV SideView

application cannot register the Blu-ray Disc player. This is due to the specifications for

TV SideView registration. Please ensure your Blu-ray Disc player meets either one

 Cannot connect the unit to a Screen mirroring or Miracast compatible device.The current

Home Theater System software is incompatible with the latest copyright protection

technology for Miracast compatible devices (applicable for smartphones and tablets that

were released Spring of 2014)

 The sound does not match the picture on the screen.Follow these steps to adjust the delay

between the picture and sound. Make sure that the latest system software (firmware)

update has been downloaded and installed. NOTE: If the home theater system is

connected  Error: Network connection error message appears when using the SideView feature.This

error occurs when the TV SideView application is unable to control the Blu-ray

Disc player. Try the following troubleshooting to resolve the issue: NOTE: Some remote

devices cannot properly connect to the Blu-ray

 There is no sound when a Bluetooth (BT) device is connected to Blu-ray Disc home

theater system.Check the following if there is no sound when a Bluetooth (BT) wireless

device is connected to Blu-ray Disc player/ home theater system : NOTE: Because each

of these steps represents a possible solution to this

 How to activate the Screen mirroring feature of the Blu-ray Home Theater

System.Follow these steps to activate the Screen mirroring feature. On the Blu-ray

remote control, press MIRRORING button or the FUNCTION button repeatedly until

SCR M appears in the top panel display. Follow the on-screen

 What is Music Center （SongPal）?SongPal has been renewed lately to Music

Center. SongPal Music Center The app was designed for playback of sound sources

and other operations with Sony audio devices through Bluetooth or Wi-Fi connection.

 Why do I occasionally hear the audience cheering or hand clapping sound when the

Digital Music Arena feature on the Blu-ray Disc Home Theater System is activated.The

Digital Music Arena is a special sound field of the Blu-ray Home Theater System that

analyzes your music content and tries to simulate the O2 Arena concert hall acoustic

sound characteristics. Then it enhances

 What kind of content is suitable for each sound field?Cinema Studio 9.1ch - this sound

field is suitable when the user wants to watch a movie in a Cinema Theatre like sound experience. Digital Music Arena - this sound field is suitable when the user wants to

watch

 The thumbnail pictures are not displayed from a USB-connected digital camera when set

to either Picture Transfer Protocol (PTP) or Media Transfer Protocol (MTP).The

thumbnail pictures may not display if the digital camera is set to either Picture Transfer

Protocol (PTP) or Media Transfer Protocol (MTP) when transferring video and still

images to a computer. Some models

 When I touch the smartphone to the wireless boombox or audio system, the application

selection screen appears.If the NFC application is installed in your smartphone, the

selection screen may appear when you touch the smartphone to the Sony wireless

boombox or Micro HiFi Component system. To resolve this issue, select the

 When I touch the smartphone to the wireless boombox, another app starts.Another

application may start or open if the smartphone or mobile device fails to read the

information from the audio device. To resolve this, close the app and try the one-touch

connection again. If the issue is

 One-touch listening doesn't work.Make sure the NFC function of your smartphone is

turned on. To turn on the NFC function (for Android 4.1): Settings>More...>NFC Make

sure the screen of smartphone is unlocked. Depending on the smartphone, it may

 How to test the speed of your Internet connection.You must have a working Internet

connection connected to a computer and use a website to test your connection speed.

Your speed may change over time, so the results of your test may not be the same from

day to day  Setup and Troubleshoot NetflixNetflix® is an online subscription service that charges a

flat rate monthly fee for rental-by-mail and online streaming of movies and TV episodes.

Please note, not all streaming services are supported on all models

 How do I register a Sony product?Please click on the links below to register your product

in your locale. Australia New Zealand Singapore Malaysia Indonesia Thailand (ไทย)

Vietnam (Việt Nam) India Taiwan (台灣) South Korea (한국) Hong Kong Note: Online

 The disc player will not turn on or has no power.Follow the steps below to troubleshoot

this issue. Make sure the power cord is securely connected to the player and plugged into

a working electrical outlet. IMPORTANT: After plugging the player into an electrical

 How to use a gaming adapter or wireless bridge to connect my product to the Internet.A

wireless bridge or wireless gaming adapter are devices that allow devices to connect

to the Internet using a set of paired devices that communicate wirelessly avoiding

complicated set-up procedures. A wireless

 Connecting an Internet capable Blu-ray Disc player,TV or Network media player to a

home network.Connecting your Blu-ray Disc player, television or Network media device

to your home network can provide access to many additional entertainment sources that

are not available from over-the-air, cable, or satellite

 Which Sony products require a USB LAN adapter (UWA-BR100) for connecting to a

home wireless network?The following products require using the UWA-BR100 USB

wireless LAN adapter to connect with a home wireless network: NOTE: The wireless

LAN adapter (UWA-BR100) has been discontinued and is no longer available. If

 Always update to the latest Software / Firmware version to enjoy the latest features &

better performance!Have you updated your product to the latest firmware? If not, do it now! It's simple and you can enjoy: New Functions or Benefits Resolves known issues

Improves Connectivity or Compatibility Do remember to connect

 What is Opera TV Store?IMPORTANT: Not all Blu-ray disc players and audio system

support the Opera Store app. Refer to the specifications or manual with the device for

model-specific information. It is an online application delivery service from

 Can I transfer music or pictures into the Media Go Software via Drag and Drop?You can

drag and drop existing supported media files from Windows Explorer or iTunes into

Media Go to add them to your Media Go library, playlist, photo album, or device, or to

begin playing the items. If you drag

 What is One-touch function?The One-touch function by Sony incorporates Near Field

Communication (NFC) technology. By using Sony devices with the One-touch function,

users can easily and instantly register and pair their Bluetooth devices

 Video & TV SideView: Discontinuation of EPG and VOD functionsTV Programs and

Video on Demand functions offered on Video & TV SideView are now unavailable after

the Version 5.0 update. For details, refer to the following. NOTE: Some functions and

services may not be supported

 The Internet connection appears as Failed but the Wireless Network setting from the

router is OK.Follow these steps to troubleshoot this issue. IMPORTANT: Make sure

there is an active Internet connection that can be accessed by a computer or other wireless

devices. If other devices cannot be connected by wireless

 Tips to maximize the Wi-Fi performance in your home.Understanding Bandwidth: The

speed at which data can be sent into to your home is critical when it comes to streaming videos from online sources. A slow Internet connection will cause streaming video to

stall as

 How to establish an HDMI connection between a TV and other device.Follow the steps

below if the HDMI connection between your TV and other device is not working. Make

sure both the TV and other device are turned on. While turned on, unplug the power

cords for the TV and device

 Unable to play a Blu-ray Disc (BD), DVD or CD disc.NOTE: Some Blu-ray Disc players

may display the error Cannot operate this disc or No Disc Error. Follow the steps below

to troubleshoot: Make sure the inserted disc is compatible. Make sure the inserted disc is

 What is the function of a Digital Media Renderer (DMR)?A DMR is a function that

allows content to be streamed to a DLNA-compliant product from a Digital Media Server

(DMS), such as a mobile device or a computer. The content can also be controlled using

Digital Media

 Unable to change the TV picture settings when watching a Netflix video.The Netflix

application does not have a Picture setting option. Change the picture settings through the

TV menu then go back to watching the desired Netflix video. NOTE: The link provided

above is for Sony TV settings

 Error: This device is not enabled to play protected content. appears when playing a

video.IMPORTANT: Not all Blu-ray Disc players, home theater systems and TVs have

Internet capabilities. To see if your Sony product has the functions described in this

solution, check the specifications. If you are trying

 Change of support operating system in Video & TV SideView for AndroidVideo & TV

SideView Ver. 4.5 for Android has been released. NOTE: Note that there is no plan to release Video & TV SideView Ver. 4.5 for iOS. Starting with version 4.5, Video & TV

SideView will only be available

 How to display the keyboard on a connected smartphone using the Video & TV

SideView app?NOTE: The following is an example of operation. Using your smartphone,

access the Video & TV SideView app. Select the Remote. Select the software keyboard

icon on the upper right of Remote screen.

 How to listen to music from a mobile device through an NFC-capable device using one-

touch connection.NOTE: Not all mobile devices are supplied with the Near Field

Communication (NFC) function. To see if your device is compatible with the NFC

function , check the operating instructions of the mobile device. By

 How to connect the video device to a Network using a wired connection.NOTES: Not all

Blu-ray Disc players or TVs have internet capabilities. To see if your unit has the ability

to connect to the internet, check the specifications or the supplied operations manual. We

recommend using

 Internet streaming video will only play back in standard definition (SD) quality.Prior to

following the steps in this answer, make sure that you understand and have met all of the

playback requirements listed by the app provider. The following are links to some of the

provider web sites where

 No longer able to access Music Unlimited on through my TV or Internet video

device.Music Unlimited is no longer available on any device after March 29, 2015. For

more information, visit the PlayStation Network website. NOTE: Internet video devices

includes TVs, Blu-ray Disc players, home audio  How to access an Internet Video channel through my Internet video device.NOTE: Not

all Blu-ray Disc players or TVs have Internet capabilities. To see if your Blu-ray Disc

player or TV has the functions discussed in this solution, check the specifications or

manual supplied with the device

 What is an NFC compatible smartphone?The NFC compatible smartphones are

smartphones with built-in Near Field Communication (NFC) function. These

smartphones have Android 2.3.3 operating system or newer. Look for the NFC logo on

the smartphone or mobile

 One or more of the Internet video stations are missing.NOTE: For model-specific

information regarding any of the steps in this solution, refer to the operations manual that

was supplied with the product. The channel line-up, apps or available stations that are

found

 Certain Internet video applications are lost or error message 'Service has not started in

this region' appearInternet video applications (apps) may disappear from the menu and

the error message Service has not started in this region may appear when the Internet

video device detects an Internet Protocol (IP) error. This

 Connecting the Xperia smartphone or tablet with the Blu-ray Disc/DVD Home Theatre

System by one touch.By holding a one-touch mirroring compatible smartphone(*) near to

the N-Mark on the unit, you can wirelessly mirror your entire Xperia smartphone screen

on a big screen TV. * Although only smartphones are mentioned

 Playing music from your smartphone on another device using "Throw"

(Bluetooth)IMPORTANT: Not all devises have Throw (Bluetooth) feature. For details, refer to the manual supplied with the product. Just simply by tapping on the throw icon,

you can stream music on your smartphone(*) to your

 No longer able to find the Dailymotion app.Dailymotion is no longer available on

BRAVIA Internet Video. The Dailymotion app is no longer part of the supported Internet

video services on your Internet video device. NOTE: Internet video content is subject

 What is NFC?Near Field Communication (NFC) is a standards-based connectivity

technology that makes it more convenient to make transactions, exchange digital content

and connect devices. It is a technology enabling short-range

 What is one-touch listening?1IMPORTANT: Not all Sony products are compatible with

one-touch listening. To check whether your product is compatible with one-touch

listening, refer to the manual supplied with your product. One-touch listening

 What is WPS (Push Button) and how to use it to connect a TV, Blu-ray Disc player or

other Internet capable device to a Network wirelessly (Wi-Fi)Wi-Fi Protected Setup

(WPS) is a feature supplied with many routers. It is designed to make the process of

connecting to a secure wireless network from a computer or other device easier.

IMPORTANT for Android TV™

 Error: Internet Access Failed.Follow these steps to troubleshoot what may be causing the

Error: Internet Access Failed. NOTE: Because each of these steps represents a possible

solution to this issue, check the network status on the unit after

 The Wi-Fi signal drops out or keeps losing connection.IMPORTANT: This article applies

only to specific products and/or operating systems. Check the Applicable Products and

Categories section of this article. Select your product and refer to the applicable

troubleshooting  How can I compare Sony product specifications?If you're interested in comparing Sony

product specifications, this is the way to do it! Visit the Sony website Go to the

Electronics tab and choose a product category Choose the products you want to compare

 Where can I buy genuine Sony products?Wondering where to buy Sony products? Click

on the links below to find retail stores near you. Australia Hong Kong India Indonesia

Korea Malaysia New Zealand Phillipines Singapore Taiwan Thailand Vietnam Middle

 PUSH POWER / PROTECT / PROTECTOR is flashing in the display of the home audio

device.NOTE: If model-specific information is needed to complete any of these steps,

refer to the instruction manual with the product. If the words PROTECT / PROTECTOR

and PUSH POWER appear in alternating sequence on the

 [VIDEO] Top tips for setting up your Home Theater and TV for maximum sound

quality.Tutorial: Learn how to turn captions on or off when watching Internet videos

from YouTube

 Sound Bar Troubleshooting GuideClick on the topic to view the Troubleshooting: Cannot

Operate or Freeze No Sound Sound Skipping or Noise Occurs If your questions aren't

covered in this guide, please enter your query in the search bar on the

 How to register a smartphone or tablet to use with the Video & TV SideView app.Please

see the following for how to register a smartphone or tablet to use with the Video & TV

SideView app. Video & TV SideView website NOTES: Make sure that the internet video

device that you want to register

 How to perform a power reset on your home audio or video productFollow the steps

below to perform a power reset on your device Power off your device. Unplug the power cord from the electrical outlet and leave the power cord disconnected for at least 60

seconds. Plug the power

 What are the differences in DLNA device classes?DLNA Certified televisions, Blu-ray

Disc™ (BD) players, computers and mobile phones are not all the same. While the

certification assures that the devices will operate to a certain standard, the DLNA®

capabilities

 What does it mean when a product is DLNA Certified?The DLNA Certified® logo tells

you that the product meets DLNA® certification testing requirements. That means it has

proven it can connect with other DLNA Certified devices. More than 250 companies are

continually

 Let us help you find what you are looking for...manuals, firmwares, drivers,

specifications and moreThe best way to find your information is to first reach your

Product Page before you start searching with other keywords. 1. Getting to your Product

page The product page is the best platform to start your journey:

 Frequently Asked Questions for BRAVIA TV ARC (Audio Return Channel) featureWhat

is ARC? What is the Audio Return Channel (ARC) feature? How to How to hear the

television sound through the speakers of a stereo receiver or home theater system How to

connect a TV Sound Bar system to a television

 There is no sound or audio when connecting Blu-ray Disc player to TV when using an

HDMI connection.The following may be reasons for not hearing any sound or audio

when using a HDMI connection to connect a Blu-ray Disc player to the TV. The

connection uses a HDMI-to-DVI adapter. The connection uses a HDMI-to-DVI  How to troubleshoot low sound or no audio from the rear surround sound

speakers.IMPORTANT: If model-specific information is needed to complete any of these

steps, refer to the instructions supplied with the product. NOTE: Because each of these

steps represents a possible solution to this issue

 Netflix is dropping back to the Home page when trying to play a movie.IMPORTANT: If

additional model specific information is needed to perform any of the steps listed here,

refer to the instruction manual provided with your TV. Follow these steps if Netflix drops

back to Home page

 Support by Sony mobile app: stay informed about news, software/firmware updates and

more!Want to be informed about the latest firmware / drivers that you need? Or maybe

you want to know the best picture settings for your camera? Well, the Support by Sony

app* keeps you informed about the latest updates

 How to troubleshoot if a compact disc (CD) will not play.IMPORTANT: If using a CD-R

or CD-RW disc, check the specifications of the CD player to verify that this media is

supported. Sony cannot guarantee playback when using CD-R or CD-RW discs recorded

by a disc burner

 PROTECT and PUSH POWER flash alternately on the amplifier screen.The PROTECT

and PUSH POWER messages will flash alternately when the protective device of the

amplifier has been activated because a strong signal was input, or if there is a short-

circuit detected. To resolve the

 Discontinuation of Media Go - Welcome Music Center for PC! - 4th October 2017As of

end December 2017, downloading the Media Go application will no longer be possible. The Music Center for PC app is available since August 2017, and offers enhanced

support for your WALKMAN device(s) and Hi-Res

 Windows 8 Compatibility InformationFor the compatibility status of Sony products with

Windows 8, which is scheduled to be released by Microsoft Corporation on October 26,

2012, and upgrade information, please refer to the relevant product category

 What is Bluetooth wireless technology?What is Bluetooth? Bluetooth is a wireless

communication technology that can be used for close-range data transmission from one

digital device to another. Bluetooth is essentially a one-to-one wireless connection

 How to test if a remote control is sending an Infrared (IR) signal.NOTE: This Answer is

for infrared remote controls with the (IR) mark. The (IR) mark is not on Android TV

remote controls released in 2016, but they are nonetheless infrared remote controls. An

IR Remote Control

 What is the Home Theater Control feature?Home Theater Control is a feature found on

select products that allows the on-screen control of your Home Theater through your TV

menu screen. Using this feature, the TV automatically detects a compatible audio

 The audio, video, or both goes out when using an HDMI connection.Follow these steps to

troubleshoot why the audio, video, or both goes out when using an HDMI connection.

NOTE: Because each of these steps represents a possible solution to this issue, check the

audio or video status

 Unable to select or control another registered Internet video device when using the Video

& TV SideView app.To resolve this issue, delete the registered Internet video device

from the Devices list on the Android device and then re-register it. NOTE: The following

is an example of operation. From the applications menu  What is the Audio Return Channel (ARC) feature?The ARC feature eliminates the need

to use an additional composite audio cable or an optical cable when connecting an

Audio/Video (A/V) receiver or surround sound system to a TV. Connecting an HDMI

cable from an

 How to set up a TV for 3D viewing.IMPORTANT: This solution is designed to assist

with the setup of a Sony 3D TV when using a 3D source device. Although a Sony 3D TV

will work with 3D devices made by other manufacturers, we recommend referring to

 How to hear sound from a disc player, cable set-top box or satellite receiver through the

speakers of the audio system.Follow the steps below to connect the disc player, cable set-

top box, satellite receiver or other similar source device to the audio/video (A/V) receiver

or home theater system. IMPORTANT: Although there may be

 What are the IPv4 and IPv6 protocols?Internet Protocol Version 4 (IPv4) is the current

version of the Internet Protocol, the identification system the Internet uses to send

information between devices. Internet Protocol Version 6 (IPv6) is the new

 A wireless LAN connection has low signal strength, drops or acts erratically.Interference

from a 2.4 GHz or 5 GHz telephone may cause connection issues when using a 802.11a,

802.11b, 802.11g, or 802.11n wireless network (WLAN). These wireless standards use

the same frequencies. Other wireless

 How to connect an internet capable device to a Network using a wireless bridge.NOTE:

Not all Blu-ray Disc players or TVs have internet capabilities. To see if your device has

the functions discussed in this solution, check the specifications or the supplied

operations manual. Follow the steps  How to connect a BRAVIA Internet Video device to a wireless gaming adapter.NOTES:

Not all Blu-ray Disc or TVs have Internet capabilities. To see if your Blu-ray Disc player

or TV has the functions discussed in this solution, check the specifications. Prior to

following the steps in this

 There is no picture on the television from the Audio/Video stereo system.IMPORTANT:

The following shows you solutions if you experience problems when connecting a TV

and an Audio/Video device via an analog cable (composite or component cable). If there

is no picture on the TV screen

 Unable to get the Blu-ray Disc player or network media player to communicate with the

Internet.This solution is designed to assist in troubleshooting after connecting the Blu-ray

Disc Player or Network Media Player to a wireless high-speed Internet connection,

confirming that the router is correctly set up

 Network Error or Unable to access the network to view or listen to Internet content. This

error will occur when the an Internet connection cannot be established or if an issue

exists with the online network. Follow the steps below to troubleshoot for different types

of connectivity issues. NOTES:

 Error: Physical Connection Failed.IMPORTANT: The information in this solution only

applies to Sony products that have Internet capabilities. For model-specific information

regarding whether or not the product being used has Internet capabilities

 What is DLNA technology?Digital Living Network Alliance (DLNA) technology

provides home networking capability to many home audio and video devices, including

computers, game consoles, digital cameras, and portable/mobile products. It allows  What types of HDMI ports are used on Sony products?Sony products may have one of

the following type of HDMI ports: Standard (Type A) Mini (Type C) Micro (Type D)

Depending on the product, one HDMI port may be preferred over the other. For instance,

due to the small

 Internet streaming videos freeze, stop, pause, buffer, or the picture and sound quality is

poor.To enjoy watching Internet streaming videos, a network with a fast and stable line

speed is necessary. In general, speeds that resemble the following are necessary.

Streaming standard definition (SD) Internet video

 What are the video format standards used in different countries worldwide?Many foreign

countries use a different video format standard to broadcast and display video. There are

three major video format standards used around the world: National Television System

Committee (NTSC), Phase

 What is one-touch mirroring?One-touch mirroring is an app that allows you to wirelessly

send information from your smartphone or wireless device to a TV. This makes it easy to

share information so that everyone in a room can see what is on

 What is Video & TV SideView and where can I get it?Video & TV SideView is an app

that works with certain Sony home devices such as BRAVIA TVs, Blu-ray Disc players,

Blu-ray Disc Home Theater Systems, and Google TV devices. You can operate your

Sony device from a

 Does Blu-ray Disc media have region codes?Blu-ray Disc media does have region codes,

but unlike DVD players, the region codes for Blu-ray Disc media use letters instead of

numbers to indicate a particular zone or region where the discs can be played. The  What OS versions for mobile devices does Video & TV SideView support?For OS

support information, refer to the following web page about Video & TV SideView.

http://info.tvsideview.sony.net/device.html

 How to use a computer to find a forgotten Security Password or Passphrase for a wireless

connection.NOTES: This procedure will only work on a computer. For further assistance

with lost passwords for your router, please contact your router manufacturer. If prompted

for an administrator password or a User Account

 Are Apple iPhones mobile device compatible with the NFC feature?Current Apple

iPhone mobile device and other Apple iOS devices do not support the Near Field

Communication (NFC) feature. Look for the NFC logo on a Smartphones or mobile

device to ensure that it is NFC compatible

 There is no sound when using a TV or audio system with the Audio Return Channel

(ARC) feature.This solution is designed to assist when the ARC feature is not working

and both the TV and audio system are compatible with the ARC feature . IMPORTANT:

To use the ARC feature, both the TV and audio system need

 The TV does not output sound through the DIGITAL AUDIO (OPTICAL) OUT

jack.Below are some possible causes for this issue: The connected home theater system,

audio receiver or sound bar is not set to properly decode the digital signal. The TV is not

tuned to a digital channel. The optical

 How to hear the television sound through the speakers of a stereo receiver or home

theater system.The three most common methods to allow the television sound be heard

through the speakers of a stereo receiver or home theater system are: Option 1: HDMI

connection using the Audio Return Channel (ARC) feature (Preferred  What is required to use the DLNA feature to stream media on a smart phone to my

TV?The smartphone and DNLA-capable Internet video device must be connected to the

same local area network (LAN). A DLNA media server app must be installed on the

smartphone. If you are using an Android device use the

 Notes on connecting to the internet with products manufactured by SonyWhen you

connect a product manufactured by Sony such as a TV or Blu-ray recorder to the internet,

use a router to connect, or connect the product to a LAN port with a router function.

Wired/wireless connection via

 Do products that use magnets affect medical devices such as pacemakers?Medical

devices such as pacemakers, defibrillators, or variable pressure shunts for hydrocephalus

treatment may be affected depending on the magnetic field of the magnet in the product.

If you use one of these medical