RIGHT AT HOME REALTY CASE STUDY

MASTER LOCK® VAULT ENTERPRISE MASTER LOCK® VAULT ENTERPRISE

Real Estate Case Study

Right at Home Realty continues to maintain its position as the No. 1 brokerage in the Greater Area and remains the largest independent brokerage in Canada. Founded in 2004, the real estate company’s network has grown to 11 offices and over 5,000 members, with recent acquisitions in Barrie and Ottawa.

Having been recognized as the top brokerage in the for six consecutive years, and having processed over 15,000 deals in 2018, Right at Home Realty is committed to providing its real estate agents with the latest technology, resources and services to enhance their businesses. After 15 years of successfully serving Realtors®, Right at Home Realty decided to invest in an integrated lock box system to better serve its agents, becoming the first brokerage in the Greater Toronto Area to implement the Master Lock Vault Enterprise technology.

Right at Home chose to implement Master Lock’s Bluetooth® Lock Boxes and Master Lock® Vault Enterprise because of its seamless integration with ShowingTime, the leading real estate showing and scheduling management provider. The integrated lockbox system, which utilizes Bluetooth lock boxes, Master Lock Vault Enterprise and ShowingTime, allows Right at Home to enhance property security, improve access compliance, all while providing agents the convenience of one app to manage the entire scheduling and showing process.

Goals & Analysis Solution Eliminate Unauthorized Code-Sharing and Streamline Operations As a global leader in security for nearly In exploring new lock box providers, Right at Home Realty wanted to provide 100 years, The Master Lock Company its members with a solution that enhances security and meets compliance introduced Master Lock Vault Enterprise requirements for limiting unauthorized code-sharing. Right at Home sought to reduce costs for real estate businesses a solution that allows its agents to share temporary lock box access, record and simplify property access. access history and provide property security while reducing overall costs. The access management solution integrates Master Lock’s Bluetooth- enabled lock boxes, a mobile app and web platform with ShowingTime to create a seamless process for agents to request and gain property access. MASTER LOCK® VAULT ENTERPRISE

After implementing a large quantity of lock boxes across its network and utilizing the Master Lock Vault Enterprise and ShowingTime integration, Right at Home Realty has experienced the following benefits:

Efficient Access Management Through the Master Lock Vault Enterprise web interface, Right at Home Realty is easily able to grant agents access to as many lock boxes as needed. Agents can then access the designated lock boxes via the mobile app on their smartphones. Additionally, administrators can grant or revoke access to authorized affiliates, such as inspectors, appraisers, contractors and more.

Seamless ShowingTime Integration The Master Lock Vault Enterprise and ShowingTime integration offers Right at Home the convenience of using one app to manage the entire showing process, from scheduling to walking through the front door. With the integration of Master Lock Vault Enterprise and ShowingTime, agents are now able focus their attention on what matters most – the client - rather than searching for and putting in dial combinations.

Increased Compliance Unauthorized code sharing can cause a number of issues for real estate companies and agents because, with traditional lock boxes, the unlocking code doesn’t change unless the owner or the listing agent changes it. Master Lock’s integrated lock box system came at an opportune time as complaints of unauthorized property access increased to the Real Estate Council of Ontario, resulting in substantial fines for realtors.

With Master Lock Vault Enterprise, Right at Home is able to eliminate unauthorized code-sharing by providing codes that expire based on date and time. Access to robust data and audit trails has also allowed Right at Home to increase accountability by knowing who accessed which property and when, ensuring security of the property.

Reduced Costs Unlike competing products on the market, the Master Lock Vault Enterprise system does not require a long-term contract or additional fees for data packages, use of the web platform or contacting customer service. The elimination of ongoing fees has allowed Right at Home Realty to save money over time.

Convenient Home Security As an added benefit, Right at Home Realty is able to offer homeowners an alternative way to access their home. Whether it be the homeowner themselves, or authorized family members and maintenance workers, homeowners can use the Bluetooth lock boxes and Master Lock Vault Enterprise to store extra house keys, as well as grant and monitor access to their property. MASTER LOCK® VAULT ENTERPRISE

Results

After implementing Master Lock Bluetooth Lock Boxes with the Master Lock Vault Enterprise system, Right at Home Realty simplified operations, enhanced security and increased compliance. Specific results for Right at Home include:

• Plans to deploy 1,000 Bluetooth Lock Boxes across its network of real estate agents. • Increased client and property security by issuing temporary codes to authorized users, eliminating unauthorized code-sharing. • Saved money over the course of a year with the elimination of ongoing fees for data usage and shared access. • Rated the Master Lock Bluetooth Lock Boxes, Master Lock Vault Enterprise software and ShowingTime integration 4.75/5 stars.

For more information on Master Lock Vault Enterprise, visit: www.masterlock.com/solutions/showingtime

“In implementing the Master Lock Bluetooth Lock Boxes, Master Lock Vault Enterprise and ShowingTime solution, our network of agents is now able to better manage property access and eliminate unauthorized code-sharing through a simple and easy to use system”

Agent Testimonial

“In my nearly ten years’ experience in the real estate industry, property security has always been paramount for me. With Master Lock’s integrated lock box system, I’m able to gain peace of mind knowing my listings are secure and only being accessed by authorized users. The Master Lock Bluetooth Lock Boxes are more durable and easier to access than traditional lock boxes, plus with the advanced tracking capabilities of the Master Lock Vault Enterprise solution, I’m able to know who’s coming in and out of the property and when, increasing accountability. My clients even comment on how sleek and sophisticated the Bluetooth lock boxes look, which is important when doing showings for higher-end properties.”

– Christopher Kinasz, Sales Representative at Right at Home Realty, Inc. MASTER LOCK® VAULT ENTERPRISE

Additional Testimonials

“As the No. 1 brokerage in the Greater Toronto Area and the largest independent brokerage in Canada, Right at Home is always looking for ways to better serve our agents and their businesses. Master Lock’s advanced solution came at an opportune time as complaints of unauthorized access to properties increased. In implementing the Master Lock Bluetooth Lock Boxes, Master Lock Vault Enterprise and ShowingTime solution, our network of agents is now able to better manage property access and eliminate unauthorized code-sharing through a simple and easy to use system. As the first brokerage to use the integrated system in the Greater Toronto Area, I’d recommend this solution to any real estate company looking to streamline operations and improve the overall security of their properties.”

– John Lusink, President at Right at Home Realty, Inc.

“As an experienced real estate sales agent with over nine years’ experience at Right at Home, I’ve preferred using Master Lock’s Bluetooth Lock Boxes and Master Lock Vault Enterprise solution over traditional lockboxes due to its convenience and ability to track who is coming in and out of the property. Its integration with ShowingTime offers even more convenience and security as I’m now able to manage my showings through one app, while gaining peace of mind knowing that lock box codes are set up based on appointment date and time, eliminating unauthorized access after the showing is over.”

– Milli Pajpani, Sales Representative at Right at Home Realty, Inc.

“What’s great about the Master Lock Bluetooth Lock Boxes and Master Lock Vault Enterprise solution is that the smartphone is your key. In real estate especially, it’s important to show clients that you’re utilizing the latest technology and keeping up with trends. Master Lock’s integrated solution brings realtors to a new age of technology, delivering on advanced tracking capabilities, ease of use and secure Bluetooth access. Plus, with the ShowingTime integration, I’m able to manage my showing schedules through one app making property security more convenient than ever.”

– Cristian Enache, Sales Representative at Right at Home Realty, Inc.

MASTER LOCK® VAULT ENTERPRISE www.masterlock.com/solutions/showingtime

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