ANNUAL REVIEW 2019/20

CHANGING LANDSCAPES 3

WentWest acknowledges the Darug people as the First Nations peoples and the traditional custodians of the land on which we work. We pay our respects to Elders, past, present and future and extend that respect to all Aboriginal and Torres Strait Islander people within Western Sydney.

WENTWEST LIMITED ANNUAL REVIEW 2019/20 4 5

CEO TENDER WW EVENTS NEWS OPPORTUNITIES STORIES CONTENTS

WELCOMEthe crucial distribution of personal protective COLLABORATIVE LATEST CAREERS WELCOME TO THE 2019-2020 COMMISSIONING NEWS JOIN OUR TEAM WENTWEST YEAR IN REVIEW: equipment to frontline health care workers, the establishment of several respiratory clinics in CHANGING LANDSCAPES GENERAL PRACTICE & partnership with the WSLHD, and the facilitation WENTWEST CONSUMERS & PRIMARY CARE YEAR IN REVIEW COMMUNITY 2019/2020 has been a year of immense change of critical communications with practices through DEVELOPMENT CEO TENDER WW EVENTS WELCOME NEWS 4 OPPORTUNITIESABORIGINAL HEALTHSTORIES 10 AFTER HOURSPRIMARY IMPROVING18 and evolution for WentWest , the Western Sydney weekly webinars and the development of COVID-19 CARE HEALTH Primary Health Network (WSPHN). We have CHAIR’S WELCOME 6 AGED CARE 11 PATIENT CENTRED MEDICAL HealthPathways in record time. HOME 19 drawn deeply on our values of equity and creativity CEO’S WELCOME 7 CHILD AND FAMILY 12 CEO TENDER WW EVENTS HEALTH CARE HOMES 19 to actively overcome barriers and challenge As the pandemic continued to evolve, we rolled out NEWS OUR VISION OPPORTUNITIES STORIES 8 MENTAL HEALTH 14 INTEGRATED CARE 19 convention, as we continue to transform primary trials of the Hospital in the Home (HITH) program OUR MISSION 8 ALCOHOL AND OTHER DRUGS 16 WESTERN SYDNEY GENERAL care to build a healthier Western Sydney. for acute cases of COVID-19 to reduce the impact OUR VALUES 8 CHRONIC CONDITIONS 16 PRACTICE PHARMACIST PROGRAM 20 on hospitals and emergency departments. COLLABORATIVE LATEST CAREERS STRATEGIC FOCUS COMMISSIONING9 NEWSBEATING DIABETESJOIN OUR TOGETHER TEAM 17 HEALTHPATHWAYS 20 The vision of our new CEO, Ray Messom, has HEALTH PRIORITIES 9 POPULATION HEALTH 17 HEALTH INTELLIGENCE UNIT 20 ignited change both within the organisation and Overseeing health conditions of low to medium CEO TENDER WW EVENTS QUADRUPLE AIM 9 NEWS OPPORTUNITIES STORIES through our partnerships and programs. We have COLLABORATIVE PAIRS 20 risk patients was managed remotely through COLLABORATIVE LATEST CAREERS COMMISSIONING NEWS JOIN OUR TEAM WENTWEST SNAPSHOT 22 streamlined many aspects of the business, from the shared care platform, CareMonitor, ensuring innovations across practice development and the top-level cover for patients with close monitoring, PRIMARY IMPROVING reimagining of commissioning to the roll-out of CARE HEALTH whilst freeing up hospital beds for those with SECTOR ENGAGEMENT & an intuitive data warehouse platform, modern COMMISSIONING more critical needs. PARTNERSHIPS COLLABORATIVE LATEST CAREERS website and new finance system. COMMISSIONING NEWS JOIN OUR TEAM PRIMARY IMPROVINGTHE WESTERN SYDNEY COLLABORATIVE CONSUMER ENGAGEMENT CARE 24 HEALTHPRIMARY HEALTH NETWORK COMMISSIONING WentWest employees quickly adapted to working CEO COMMISSIONINGTENDER FRAMEWORKWW 26 EVENTS In partnership with Western Sydney Local Health PEER 25 NEWS OPPORTUNITIES STORIES from home, then readjusted to new requirements COLLABORATIVE District (WSLHD), we successfully bid on a new WENTWEST (WSPHN) CONSUMER COMMISSIONING MODELS 28 as we returned to the office, and we continue to ADVISORY COUNCIL 25 Collaborative Commissioning initiative, designed PRIMARY IMPROVING explore flexible working arrangements to adjust to WENTWEST (WSPHN) CLINICAL CARE HEALTH to deliver value-driven, outcome-focused and COUNCIL 25 the changing circumstances. patient-centred health care. PARTNERS 25 PEOPLE & CULTURE MARKETING, We faced our most significant health care We would like to thank everyone for their support COMMUNICATIONS COLLABORATIVE STRATEGICLATEST PLANNING DAYCAREERS 32 & EVENTS this year and we look forward to continuing to COMMISSIONING NEWS JOIN OUR TEAM challenge of all, with COVID-19 and the continuous CEO TENDER WW EVENTS RAP-REFLECT AND INNOVATE NEWS 33 OPPORTUNITIESMARKETING ANDSTORIES COMMUNICATIONS 36 pressures that come with managing an ongoing progress our health care and systems, to deliver COVID-19 RESPONSE 34 EVENTS 37 pandemic. Our immediate response enabled better health outcomes for Western Sydney. COVID-19 RESPONSE CAREER SPOTLIGHT 35 COVID-19 RESPONSE 30 PRIMARY IMPROVING CARE HEALTH

COLLABORATIVE LATEST CAREERS COMMISSIONING NEWS JOIN OUR TEAM FINANCE, QUALITY & IT

QUALITY CEO TENDER 39 WW EVENTS NEWS OPPORTUNITIES STORIES FINANCE 39

IT 39 PRIMARY IMPROVING CARE HEALTH BOARD 40 GOVERNANCE STRUCTURE 43

COLLABORATIVE LATEST CAREERS COMMISSIONING NEWS JOIN OUR TEAM WENTWEST LIMITED ANNUAL REVIEW 2019/20

PRIMARY IMPROVING CARE HEALTH 6 7

CHAIR’S CEO’S WELCOME WELCOME

2020 has been a year of new COVID-19 models of care and I hope this Year in Review gives you an What a year it has been! Not COVID-19/Respiratory Clinics in Health Intelligence Unit is also playing much more were all delivered efficiently overview of the year’s endeavours and Blacktown, Mount Druitt, Riverstone, a key role in delivering what matters to extremes, with many people and at speed. how we are on the way to achieving our only have I had the pleasure Castle Hill, Merrylands and Carlingford. consumers - outcomes and value – as we are committed to measuring the and communities suffering goals. So many people have contributed of leading a passionate team, Working with other PHNs we have In parallel, our core work continued to the gains made over the last year - impact of everything we do. serial disasters. Amidst the apace: identifying and addressing dedicated to lasting health published numerous COVID-19 first and foremost, our CEO, Ray HealthPathway resource packages We have been successful in our bid to ongoing suffering, we can community health needs through Messom, who joined the organisation system reform, but I have also innovative co-design and deepening in record time effectively integrating lead the ground-breaking Collaborative in July of last year. care in real time as best practice at least appreciate that – partnerships, steadily growing our been incredibly proud of the Commissioning Program from the NSW Ray’s skilled and thoughtful leadership pathways evolved. In fact, access to Ministry of Health. In collaboration with unlike many other countries, commissioning capacity to ensure way WentWest has risen to the HealthPathways reached an all-time patient access, service quality and has been critical to the organisation’s WSLHD, we have articulated multiple Australia has not had to bear capacity to navigate the challenges of COVID-19 pandemic challenge. high at the peak of the first wave with models to integrate care and alleviate provider capabilities remain at the 12,555-page views in April alone – a the full impact of an out of COVID-19 while continuing to deliver on ED and hospital demand for low acuity forefront of everything we do. Our experience with COVID-19 has 12.8% increase on the previous year. core responsibilities and championing reinforced our belief that we are ‘one patients requiring urgent care and control pandemic. Our Mission remains to lead integrated Communications were pivotal to our for patients requiring cardiology care long-term health system reform and the system’ here in Western Sydney. As we response with often daily updates, care towards better health, equity that can be effectively managed in the The COVID-19 pandemic has been evolution of PHNs. mobilised as one to meet the crises customised for general practice, and empowerment for our Western of the day, it was heartening to see community. Our partnerships with the the most substantial health event Also invaluable are the many consumer providers, community and staff Sydney communities and the health health professionals across sectors and WSLHD, the Sydney Children’s Hospital of the century. The sector has seen and community groups involved in through diverse delivery mechanisms. Network and many others are continuing professionals who care for them. The organisations working together to deliver We supported our staff by allowing great challenges, changes and advisory roles and co-design processes; to break new ground as we look to theme of this year’s Year in Review is innovative and responsive health care to all teams to work from home and transformations over an incredibly the members of our Clinical and scale many of the successful innovative ‘Changing Landscapes’, which seems our community. will never turn back as we currently Consumer Councils; our GP Leaders models of care we have piloted. Thanks short period of time, and in ways we an apt term for the substantial changes transition everyone to individualised Group, our partners and collaborators; PHNs played a significant role in would not have thought possible. we have seen in the past 12 months, flexible working arrangements also to the support of the Clinical and WentWest rose to the pandemic and of course, WentWest’s wonderful staff. Australia’s emergency response to Consumer Councils for their ongoing not only as a result of the pandemic, but bushfires and floods and continue to and rolling out our new Health and challenge, as did the Western Sydney commitment. also in relation to our continuing efforts Sincere thanks also to our Board play an essential role in the unfolding Wellbeing Program. We are committed to delivering a better experience for our Local Health District, numbers of our to realign the health system towards a members who bring their diverse pandemic. Whether it be through the As we take stock of all we have achieved staff and our stakeholders. GP Leaders and many others. Daily value-driven, integrated approach based expertise to bear on the strategic distribution of PPE to general practices, during a challenging year, I look forward updates, respiratory and drive-through on value for money and the needs of directions, evolution and continuing supporting new telehealth services, Strategic commissioning in WentWest to leading WentWest into the ‘new clinics, distribution of equipment, individuals and communities. oversight of the organisation. enabling general practice to provide in- continues to grow, with an emphasis normal’. I am fortunate to be surrounded home care for mild and moderate cases on provider engagement and co- by a team that is focused, resolute and enthusiastic about supporting the DI O’HALLORAN AO or supporting assessment and testing of designing services with consumers and respiratory symptoms in the community, the wider community. This past year, community to achieve the best possible Chair, WentWest (WSPHN) the passion and dedication of providers over $30M has been put back into the outcomes. Finally, I would like to express across Western Sydney has been so Western Sydney community via our my thanks to the Senior Management inspiring. In fact, this passion to do things commissioned contracts. Our support Team and Board for their support during differently has allowed us, with Western of general practice and allied health my first year in the role. In particular, Sydney Local Health District (WSLHD), continues to expand with our practice I would like to thank Professor Di local Councils, general practices, and the support teams reaching out to more O’Halloran as the Chair, for her guidance, Department of Health, to build and open health professionals than ever. Our assistance and strategic insights.

RAY MESSOM CEO, WentWest (WSPHN)

WENTWEST LIMITED ANNUAL REVIEW 2019/20 8 9 STRATEGIC OUR Healthier communities, empowered individuals, sustainable primary health care workforce and system. FOCUS VISION • Value-based Primary Care HEALTH • Social Determinants of Health PRIORITIES • Collaborative Commissioning • Aboriginal Health Working in partnership to lead better system integration and • Person-centred Care • Aged Care OUR coordination, strengthening equity and empowerment for • Evaluation and Research • Alcohol and Other Drugs Western Sydney communities and the people who care for them. • A Regional Commissioner Model MISSION • Child and Family • An Engaged and Empowered Workforce • Chronic Conditions • Lead Regional Health Reform • Mental Health • Population Health

QUADRUPLE AIM

QUALITY AND PATIENT POPULATION EXPERIENCE OUR HEALTH OF CARE VALUES EXCELLENCE LEADERSHIP • Improved health outcomes • Reduced waiting times Be the best we can be Inspire action • Equity of access • Improved access • Reduced disease burden • Patient and family needs met

IMPROVED SUSTAINABLE PROVIDER COST SATISFACTION

RESPECT EQUITY CREATIVITY • Cost reduction in service delivery • Sustainability and meaning of work Understanding others Actively overcome barriers Challenge convention • Reduced avoidable or unnecessary • Increased clinician and staff satisfaction hospital admissions • Teamwork • Return on innovation costs invested • Leadership • Ratio of funding for primary:acute care • Quality improvement culture

WENTWEST LIMITED ANNUAL REVIEW 2019/20 10CONSUM 11

Left - 2019 NAIDOC Blacktown Council Event.

ERS & Aboriginal Health Statistics

$2.4M+ 157 COMMU INDIGENOUS HEALTH GPs ATTEND FUNDING CULTURAL TRAINING

of $354,000 through reduction Funding of $2.4m has supported Over the year, Cultural Awareness NITY in medication and medical indigenous mental health services training has been delivered to 157 GPs appointments. During 2019, our across 12 contracts, and the ITC and other health care staff via in-person teams (Burbaga Burawa, meaning program. Of the 454 people in the ITC and virtual sessions. There were 10 ‘rise up and rise above’ in Darug) have program in 2019/20, 260 were new Cultural Induction sessions for WentWest twice won the NSW Health Aboriginal referrals. This 60% new referrals (WSPHN) staff and 47 staff members Knockout Health Challenge and demonstrates how the service promotes participated in Cultural Awareness and always placed in the top three. self-management and independence. Cultural Safety sessions.

Delivering quality health care ABORIGINAL HEALTH Our Too Deadly for Diabetes AGED CARE Aged Care Statistics needs and services to the commissioned program continues With one of the largest Aboriginal and to be a great success, achieving Improving the health and wellbeing of 195 Western Sydney community Torres Strait Islander populations positive results in reversing type 2 our aging population is an important INDIVIDUALS RECEIVED INITIAL ASSESSMENTS AND EXERCISE PRESCRIPTIONS is at the core of what we do in Australia, WentWest (WSPHN) is diabetes in Aboriginal communities priority for WentWest (WSPHN). Falls among older people and proud of our commitment to providing across Western Sydney. This 10-week 140 at WentWest (WSPHN). We culturally appropriate health care reducing the burden of preventable exercise, nutrition, education and hospitalisations is a critical area of ENROLLED PARTICIPANTS ATTENDED EIGHT OR are committed to listening services to communities to improve MORE SESSIONS positive behaviour support program concern in Western Sydney. and learning from our diverse overall health and health outcomes. creates a sense of community, a belief 27% Our ongoing falls prevention and passionate community Our dedicated Aboriginal Health Liaison that change is possible, and supports initiative through the Still Standing OF PARTICIPANTS RATED THEIR CONFIDENCE IN participants to lose weight, gain MOBILITY AS ‘ABOVE AVERAGE’ OR ‘GOOD’ AFTER THE to develop, implement Officer continues to work closely with commissioned program aims to confidence and reduce their use of PROGRAM IN 2019 key local organisations and providers, to improve strength, balance and mobility and review the health care medication (diabetes, blood pressure, identify and prioritise the specific needs for seniors. Facilitated by accredited 93% services our communities cholesterol). Over the year, the program and services required to strengthen the exercise physiologists, the medium OF PARTICIPANTS THAT COMPLETED THE PROGRAM need to thrive. health and wellbeing of our Aboriginal has supported 158 participants to intensity group exercises and at-home IN 2018 REPORTED THAT THEY HAD NOT HAD A FALL and Torres Strait Islander communities. achieve a combined weight loss of exercise programs has shown a 50% SINCE THEIR INITIAL ASSESSMENT. The cultural awareness training events 969kg, resulting in an estimated saving reduction in falls by participants since for health professionals has helped the program’s inception. to increase cultural respect and understanding across primary health services in our region. STILL STANDING Improving the strength, balance The Integrated Team Care (ITC) and mobility of seniors. program improves the health outcomes of individuals with chronic health conditions, through access to culturally appropriate primary and secondary care services, education and financial support for accessing appointments, aids and equipment. It’s been a year of transition for the ITC program and following a successful open tender exercise, the program is transferring from an in-house service to a community-based operation and will be known as Western Sydney ITC.

Above - Girls playing. Above - The importance of family time. Above - An elderly couple relax in Blacktown.

WENTWEST LIMITED ANNUAL REVIEW 2019/20 12 13 CHILD AND FAMILY THRIVE@5 IN DOONSIDE MINI TOTS SOCCER BOOK PROGRAMS TINY TOTS TALKING IMMUNISATION BIKE COMPETITION

Our work within child and family The Thrive@5 in Doonside initiative Mini Tots Soccer, incorporating The Paint Doonside REaD initiative Tiny Tots Talking is a Thrive@5 in Now in its ninth year, the highly health care focuses on improving offers a range of collaborative programs Rhyme Time, aims to prepare children aims to improve early literacy outcomes Doonside initiative which placed a successful Immunisation Bike and addressing early childhood that educate families and address the aged three to five years with school in children by providing community speech pathologist into three early Competition continues to raise awareness development across Western Sydney. social, language, literacy and motor skill readiness skills in a fun, social, non- reading boxes at over 28 locations childhood environments in Doonside and increase childhood immunisation The first two thousand days of life are development of children from birth to threatening environment. Rhyme Time across the Doonside community. The with the goal to support high quality, rates across Western Sydney. critical to a child’s brain development, five years, creating a positive foundation introduces children to reading through free books encourage parents to read, language stimulating environments. In partnership with local general meaning experiences during this time for future growth and learning. listening and educates parents on the talk, sing and rhyme with their children. The Tiny Tots Talking project improves practices, every child who received their can impact their physical, emotional importance of reading to children at In response to COVID-19, Blacktown identification and early access to speech Tiny Tots Talking, Rhyme Time, Paint 12-month, 18-month or four-year-old and social outcomes into childhood and home. Mini Tots Soccer allows children Area Community Centre adapted by pathology services for developmentally Doonside REaD, Books For Bubs, immunisation at participating practices, throughout the remainder of their lives. to improve their social and motor skills promoting free e-books for children. vulnerable children. Mini Tots Soccer, Little Possums and through the benefits of physical activity. between October 2019 and January Our collaborative approach with the Healthy Minds Network help support In response to COVID-19, sessions LITTLE POSSUMS PROGRAM An area of focus was upskilling 2020, entered a draw to win one of 24 community, families and primary children reach their full potential and moved online with the release of eight educators and resourcing them. bikes and a helmet. Connect Child and Family Services health providers, enables us to develop start school thriving. weekly videos for children, parents and Professional development improved continue to provide the Little Possums This year’s campaign saw 55% (191) and implement effective, integrated carers to participate from home.The teacher confidence and the application Program - a play therapy, mentoring of Western Sydney general practices systems that increase the health and videos contained a Mini Tots Soccer and embedding of the formal education and advocacy service for children who participate, collectively immunising wellbeing of families and ensures training segment, a Rhyme Time programs for individual children and have experienced trauma. The program 2,843 children. The continued increase children reach their full potential segment, and a child development group interactions. works in two primary schools and has in participating practices has now regardless of where they live. segment providing advice for parents. expanded into Doonside High School seen more than 12,900 children Right - Our focus is on improving and this year. During the COVID-19 lockdown immunised since the inception of the increasing the health and wellbeing of period, Connect Child and Family program in 2011. families in the Western Sydney community. Services reached out to families involved in Little Possums to:

• Provide families with a Child and Family Statistics LITTLE POSSUMS comprehensive list of services to Helping the lives of children in contact for financial support, food 12,900+ Doonside. supplies, distress. CHILDREN IMMUNISED SINCE 2011 VIA THE • Provide families with clear and IMMUNISATION BIKE concise information about COVID-19 COMPETITION for both adults and children.

• Provide families with a list of strategies for stress management 63 using home environment and CHILDREN ATTEND community parks and reserves that MINI TOTS SOCCER are safe. AND RHYME TIME

• Provide outreach to the families with Term 3 of 2019 saw 63 children attend food supplies and supplies of Mini Tots Soccer and Rhyme Time at activities for the children. Crawford Public School. Blacktown Area COVID-19 saw seven families who Community Centres (BACC) saw 43 had previously exited the program families attend over the two terms it was re-engage due to an increased need run at Doonside Community Centre. for support.

349 FAMILIES ENGAGE WITH THE MINI TOTS SOCCER AND RHYME R Top - A family relax at home after the TIME PROGRAM immunisation of their child. For Term 2, 2020, the Mini Tots Soccer R Middle - Children attending the Mini Tots team created eight videos so families Soccer and Rhyme Time at Blacktown. could continue the program at home R Bottom - Little Possums encourages with a reach of 3,567 and 349 families families to exercise together in the park. engaging with the program.

WENTWEST LIMITED ANNUAL REVIEW 2019/20 14 15 MENTAL HEALTH Perinatal Service headspace Early Psychosis Program Mental Health support services and WentWest (WSPHN) has commissioned three Perinatal Service sites in Western programs continue to be an area of headspace - Early Psychosis Program Sydney at Blacktown, Mount Druitt is a recovery-based service designed priority for WentWest (WSPHN). This and Stanhope Gardens which are run for young people who have experienced year we launched the Western Sydney Below - Our three-year Mental Health and by St John of God, Raphael Services. an early episode of psychosis or are at Mental Health and Suicide Prevention Suicide Prevention Plan brochure. The Perinatal Service provides families risk of developing psychosis. Regional Plan. It outlines a three-year in the perinatal and infancy stages action plan for WentWest (WSPHN) with specialist mental health care, The holistic approach supports young Bilingual Support Worker Program and Western Sydney Local Health psychiatric assessment, counselling people and families through their and support to parents experiencing District, to ensure our communities We continue to connect CALD recovery with education, employment mental health problems in relation to and relationships. Delivered at Mount can access quality, timely and individuals and families from Auburn fertility, prenatal testing, pregnancy affordable mental health care suited and surrounding areas with mental Druitt and Parramatta, support grief and medication. includes specialist clinical case to their needs. health services, through the provision managers, peer support and family of two bilingual staff at the Auburn headspace Above - Mental Health headspace Forum. Allison Kokany Consumer Scholarship One Door Bilingual Mental Health workers who work with young people WESTERN SYDNEY INTEGRATED REGIONAL MENTAL HEALTH AND WentWest (WSPHN) has commissioned and their families to achieve their SUICIDE PREVENTION PLAN Support Service. First launched in 2018, WentWest 2020-2022 three headspace services in Western individual goals.

(WSPHN) continues the search for PUBLIC DOCUMENT This service program focuses Sydney, at Mount Druitt, Parramatta, Youth Severe Mental Health mental health advocates for Western on strengthening coordination, and Castle Hill. With more than 75% of mental health issues developing before Services Sydney through the Allison Kokany referral pathways and connections between the local community, health the age of 25, this early intervention Below Top - Mental Health Matters Report launch. Consumer Scholarship. The scholarship New in 2019 and sitting between professionals and other community program for young people aged 12-25, assists individuals who can advocate headspace and the headspace - Early Below Middle - WSPHN addressing the needs of services. These connections facilitate provides tailored and holistic support for mental health based on a lived Psychosis Program, this service assists better mental health services for individuals, families and carers. mental health in Western Sydney. experience, providing a critical voice and They provide information and support young people aged 12-25, who have, or tailored to individuals, increases the on mental health, physical or sexual are at risk of, developing severe mental Below Bottom - Taking an active role in the perspective of what it is like living with, understanding of mental health and health, drugs and alcohol, counselling illness to be supported in the primary development of a Mental Health and Suicide supporting, or caring for someone with breaks down social stigma. services, employment and education. care setting. Prevention Plan. a mental health condition. Psychiatric Liaison Service The program also works with the In partnership with Flourish Australia, Western Sydney Recovery College Mental Health Statistics we continue to support general practice to deliver inclusive, collaborative teams and GPs to provide the provision workshops to specific CALD 6,559 of consultant psychiatry liaison support communities to increase knowledge, PAGE VIEWS, 1469 USERS, AND 1905 TOTAL SESSIONS OF within primary care. Aligned with the skills and awareness of mental health. MINDGUIDE, HELPING THE COMMUNITY NAVIGATE MENTAL Patient Centred Medical Home and HEALTH INFORMATION AND SERVICES Health Care Homes models, the service Hospital to Home develops a support network for patients In partnership with One Door Mental and practices through bulk-billed 838 Health, the Hospital to Home program consultations, provides education and PHONE CALLS FOR INTAKE AND ASSESSMENT COUNSELLING supports individuals leaving acute care training for practice staff and assists SERVICES with peer workforce, all without cost to units to successfully reintegrate into the patient or practice. the community, to reduce the risk of re-admission and to reduce the risk of CALD Mental Health Literacy and suicide. Suicide Prevention 252 Individuals are often at their most COUNSELLING AND SUPPORT SESSION PHONE CALLS Now in its second year, the culturally vulnerable when leaving hospital and linguistically diverse (CALD) and the program allows qualified commissioned service NSW Service support workers to collaborate with individuals and their families for the Treatment and Rehabilitation of 22,142 to identify the specific needs of the Torture and Trauma Survivors (STARTTS), PSYCHOLOGICAL SESSIONS FUNDED focuses on delivering psychoeducation person to live well in their community. and lifestyle/wellbeing group interventions Services range from providing for cultural groups including Hazara, emotional support, to connecting Tamil, South Sudanese and Arabic them with family, friends and carers, community members. GPs and rehabilitation services, as 3,635 well as practical assistance such CLIENTS REFERRED TO PSYCHOLOGICAL SERVICES Above - Picture of Allison Kokany. The holistic and systemic approach of as transportation to appointments, the program aims to foster a positive budgeting and paperwork. recovery environment for refugees by identifying signs of distress, developing The program has been highly 114 coping strategies and supportive successful in suicide prevention, REGISTERED MENTAL HEALTH PROFESSIONALS OFFERING relationships, breaking social isolation improving health outcomes, reducing SERVICES IN 30 DIFFERENT LANGUAGES and reducing the stigma with seeking isolation and improving engagement mental health support. with support and service networks.

WENTWEST LIMITED ANNUAL REVIEW 2019/20 16 17 ALCOHOL AND OTHER CHRONIC CONDITIONS to support health professionals and BEATING DIABETES priority area into 2021. Alongside our Using the GoShare platform, the DRUGS their patients to access effective TOGETHER Mental Health Literacy project, we are Toolkits are sent to a client’s mobile WentWest’s (WSPHN) approach to treatments and resources to lower the excited by the opportunities to improve phone by their outreach worker. Commissioning services that contribute the prevention and management of prevalence of hepatitis and diabetes in Now in its sixth year, our Western access to self-management and Each Toolkit includes relatable lived to moving our community towards a life chronic disease in the region comes our region. Sydney Diabetes (WSD) initiative culturally safe and accessible solutions experience videos, animations, that is drug addiction-free is at the core through several initiatives, focused continues to strive towards reducing the for the physical and mental health culturally appropriate, helpful resources of our work in the Alcohol and Other around educating the community Our partnerships on exercising and burden diabetes presents to our region. needs of our diverse community. and links to local services relevant to Drugs (AOD) priority area. healthy eating have successfully the needs of the client and catering to and providing better coordination and A range of prevention and management BETTER HEALTH integration of services. adapted to online formats during strategies aim to slow the progression their health literacy. A specially tailored We promote partnerships with OUTCOMES FOR PEOPLE 2020, as we continue to deliver these of the disease, reduce at-risk COVID-19 information package was also non-government organisations and EXPERIENCING OR AT RISK We continue to work with the WSLHD essential services. populations and increase the proportion developed to provide support during this WSLHD to provide support, counselling OF HOMELESSNESS of the population that are healthy. critical time. and services to clients that have a An innovative collaboration between substance addiction or misuse issue. More than 110,000 patients across WentWest (WSPHN), Healthily, Marrin Our programs assist a range of key Western Sydney were routinely Weejali Aboriginal Corporation, Mission priority groups including Aboriginal and screened in 2019 with the HbA1c test. Australia, Salvation Army, Parramatta Torres Strait Islander people, people This early detection initiative improves Mission, Evolve Housing, Western Sydney from culturally and linguistically diverse the management of diabetes and pre- Local Health District and local councils is backgrounds, older people and youth, diabetes in the community, ensuring trialling the use of tailored digital health people who are homeless and those people can access the supports they engaged with the justice system. and wellbeing packages sent via SMS by need to begin to address both medical outreach services to people at risk of or Our two five-part video series on living and lifestyle changes. experiencing homelessness. with alcohol dependency continued to Our Joint Specialist Case Conferencing help community members understand The Digital Health Toolkits have been (JSCC) service continues to strengthen, the effects and signs of alcohol developed to address five priority having expanded to most general dependency and the steps required to health areas including mental health, practices across Western Sydney. Above - A collaboration to assure better seek help with nearly 500 views. infectious disease, oral health, chronic Another integral initiative helping disease and alcohol and other drugs. health for the homeless. to manage and prevent diabetes is Above -Patient-led GP walking groups in the patient-led GP walking groups Western Sydney. which encourage physical activity and Alcohol and Other Drugs Statistics movement. This is an early example of POPULATION HEALTH social prescribing, where people access Introducing The Change Program - 163 Below - Immunisation against hepatitis non-clinical solutions as alternatives to assisting GPs in managing adults living CLIENTS SUPPORTED IN THE B for children. medication and clinical interventions to with obesity. COMMUNITY RESTORATIVE CENTRE help improve management of chronic PRISON TRANSITION PROGRAM health conditions.

2,489 POPULATION HEALTH CLIENTS RECEIVED EPISODES OF The introduction of The Change CARE THROUGH WESTERN SYDNEY Program has been a great success SUBSTANCE MISUSE PROJECT AT in assisting GPs to manage adults MARRIN WEEJALI living with obesity. This weight management program provides GPs 491 with practical support and self- CALD CLIENTS RECEIVED management strategies for patients ENHANCED REHABILITATION to improve nutrition, physical activity SERVICES WITH DAMEC and psychological and behavioural approaches. 282 CLIENTS WITH CO-OCCURING Refugee Health continues to be an MENTAL ILLNESS SUPPORTED area of priority for WentWest (WSPHN), as we build strong relationships with the community and local service 1,148 providers, to improve equity and access CLIENTS RECEIVED THERAPEUTIC to health care for some of our most ARRANGEMENTS WITH CLINICIANS marginalised residents. FOR THE COMMUNITY RESILIENCE PROJECT WITH BAABAYN 2019 saw the creation of a dedicated ABORIGINAL CORPORATION Refugee Health Coordinator who will contribute to the expansion of this

WENTWEST LIMITED ANNUAL REVIEW 2019/20 18 19

PATIENT CENTRED MEDICAL with comprehensive education, HOME (PCMH) access to and integration of patient support programs, a range of digital Evolving and transforming primary health tools, guidance on quality health care to be patient-centred, improvement, and a dedicated comprehensive, coordinated and practice facilitator. committed to the highest levels of quality and safety are the guiding With eight practices already on their PCMH journey, we are committed principles of the PCMH model. PATIENT CENTRED this year to increasing this number. MEDICAL HOME CEO TENDER WW EVENTS NEWS OPPORTUNITIES STORIES Supporting practices through this This will be supported by an expanded EOI EXPRESSION OF INTEREST transformation are the 10 Building program with an enhanced level Blocks of High Performing Primary of support. Our goal is to continue Care. The foundational elements partnering with all practices in of engaged leadership, data-driven transforming primary care. The improvements, patient registration and expansion program will see an

COLLABORATIVE LATEST CAREERS team-based care are the first steps to enhanced level of support and an COMMISSIONING NEWS JOIN OUR TEAM creating quality general practices of exciting suite of programs and the future. services introduced to continue the transformation of primary care in The PCMH model provides practices Western Sydney. Above - PCMH program EOI brochure.

PRIMARY IMPROVING CARE HEALTH

The central objective of the AFTER HOURS HEALTH CARE HOMES care becoming standardised for all General Practice and Primary stakeholders. The Western Sydney After Hours WentWest (WSPHN) is one of 10 PHNs Care Development team is program aims to educate the across Australia to trial the Health Patients with complex needs have a to transform primary care community on the provision of after Care Homes program. Aimed to provide dedicated Care Facilitator partnered across Western Sydney hours primary health care services, better patient-centred coordinated, with General Practice to help navigate the care system and receive the to achieve a healthier to reduce the impact on Emergency integrated and tailored care for people Departments. It ensures residents get living with chronic diseases such as appropriate health care services. community. Their goal is to access to the right care, in the right diabetes, heart and lung conditions, Patients who are lower risk benefit deliver high-quality support place, at the right time, and identifies Western Sydney has over 1,300 from access to a wide range of services to general practices, facilitate and addresses gaps in the after hours patients from 17 practices enrolled and self-management supports. the adoption of Primary service offering across the region. in the program. The trial initiative is Above Right and Below - The Health Care scheduled to run until June 2021 and Homes program provides patient-centred This year, the after hours service known Health Network programs will provide critical insights into the coordinated, integrated and tailored care. and to build the capacity and as Hospital in the Home (HITH) was provision of primary care services competency of primary care developed as a pilot. Hospital in the for the future. Health Care Home Home (originally known as Westmead across Western Sydney. practice delegates as well as WSPHN on Wheels) is a collaborative project facilitators attended the Health Care between WentWest (WSPHN), WSLHD Homes forum in October 2019. and NSW Ambulance for a specific region around Westmead Hospital and Two new community of practice was established to provide acute care groups have been established. Health for patients in their homes who would Care Homes community of practice ordinarily present to the emergency and nurse community of practice department for their conditions. The events are held regularly allowing for project reached five Residential Aged networking and information sharing. Care Facilities (RACFs) and 55 General Practitioners and will grow next year to INTEGRATED CARE be region-wide. The Integrated Care program, in Above Top - Doctors use telehealth to reach partnership with the Western Sydney patients during COVID-19. Local Health District (WSLHD), Above Bottom - Primary care nurse continues to evolve towards integrated education event.

WENTWEST LIMITED ANNUAL REVIEW 2019/20 20 21 WESTERN SYDNEY GENERAL PRACTICE PHARMACIST PROGRAM

Now in its fourth year, the General Practice Pharmacist Program is aligned with our PCMH principles and is based on a collaborative, patient- centred primary care model.

The program integrates the General Practice Pharmacist (GPP) into Above - Westmead Breast Cancer Institute HealthPathways event. practices to work as part of the patient care team. It aims to improve health outcomes by reducing adverse drug events and polypharmacy, as well as educating both patients and clinical HEALTH INTELLIGENCE COLLABORATIVE PAIRS staff on the safety of medications. UNIT Collaborative Pairs Australia is a This year started with one of our Dedicated to improving the services and partnership between the Consumer GP Pharmacists travelling with condition of care for the Western Sydney Health Forum of Australia (CHF) and the WentWest study group to visit HEALTHPATHWAYS community, our Health Intelligence Unit the King’s Fund UK. The program offers PCMH practices in the USA. Several (HIU) provides trusted insights through consumers and service providers the excellent ideas emerged from that data collection and the interpretation of opportunity to work collaboratively to trip which have helped further expand impact-based analytics. the utilisation of GP Pharmacists in lead change in person-centred health their practices. As pioneers of this After the successful establishment care, services and systems. 508 6,490 innovative, specialised pharmacist role, of a shared platform for de-identified TOTAL NUMBER OF NUMBER OF HEALTHPATHWAYS a number of our GP Pharmacists have The highlight of the year was the acute and primary care data and the HEALTHPATHWAYS USERS been invited to assist with educating integration of external and internal completion of the first cohort of and training the first cohort of students data sources that was created in Collaborative Pairs leadership training entering the University of Technology’s collaboration with WSLHD, the shared with four pairs participating in the post graduate training program for platform now contains data from both program in late 2019. future GP Pharmacists. primary and acute care. The team is progressing towards the next step Also this year, CHF engaged the HEALTHPATHWAYS of local linkage utilising a Statistical University of New South Wales, The 133,819 8,001 Linkage Key (SLK), linking data from NUMBER OF PAGE VIEWS OF NUMBER OF PAGE VIEWS OF The HealthPathways online clinician University of Canberra and Curtin acute, primary care and commissioned COVID-19 HEALTHPATHWAYS ONLINE decision support tool continues to University to conduct an independent HEALTHPATHWAYS ONLINE services. This will provide a system- provide frontline workers with trusted, evaluation of the Collaborative Pairs wide view of a patient’s journey, precise and up-to-date guidance on Australia National Demonstration Trial. providing health providers with a the assessment, management and The purpose of the evaluation was to unique view to further enhance patient appropriate referral pathways on a management. assess the effectiveness and applicability range of conditions. of the program in the Australian context COVID-19 PATHWAYS An exciting opportunity for HIU, was and inform future implementation of Developed in collaboration with local progressing the creation of artificial GPs, nurses and medical experts from the program. The evaluation found intelligence (AI) and machine learning the WSLHD and Sydney Children’s the Collaborative Pairs program is (ML) for predictive data modelling for Hospitals Network, our dedicated relevant and acceptable in the Australian selected chronic conditions. HealthPathways team continually context and demonstrates a positive 2,166 1,178 773 localise and review pathways to verify impact on some participants in terms NUMBER OF PAGE VIEWS OF COVID-19 NUMBER OF PAGE VIEWS OF NUMBER OF PAGE VIEWS OF they remain safe and clinically relevant. of new skills, thinking and approaches INITIAL ASSESSMENT & MANAGEMENT COVID-19 REFERRALS COVID-19 INFORMATION This ensures our health professionals to communication, collaboration and maintain a top level of service, and partnership. patients continue to receive the highest quality care.

The team have published over 500 localised Western Sydney pathways OTHER PATHWAYS to the dedicated website, which has received more than 133,819 page views in the last 12 months.

Above - The HIU team at WentWest. 817 511 426 PAGE VIEWS OF ANTENATAL PAGE VIEWS OF DIABETIES NUMBER OF PAGE VIEWS OF Right - The Collaborative Pairs collective. FIRST CONSULT EDUCATION AND SUPPORT REFERRAL FORMS

WENTWEST LIMITED ANNUAL REVIEW 2019/20 22 23

WENTWEST SNAPSHOT

1M+ 66% 202 $32M+ 321* WESTERN SYDNEY WOMEN IN SENIOR EVENTS HELD AT SPENT ON DIABETES PATIENTS POPULATION MANAGEMENT WENTWEST COMMISSIONED REACHED THROUGH ROLES SERVICES AND DIABETES CASE GRANTS CONFERENCING

5,630 423 $24.3M 2,843 137 CLIENTS REFERRED NUMBER OF SPENT ON MENTAL CHILDREN REGISTRARS IN INTO PRIMARY PRACTICE NURSES HEALTH SERVICES IMMUNISED GENERAL PRACTICE MENTAL HEALTH IN WESTERN THROUGH CARE SERVICES SYDNEY IMMUNISATION BIKE COMPETITION

394* $2.7M 294* 316,370 249 GPS ATTENDED ALCOHOL AND COMPUTERISED TOTAL PATIENT ACCREDITED ONGOING OTHER DRUGS PRACTICES RECORDS LINKED PRACTICES TO EDUCATION SERVICES (ACROSS THE THREE RACGP STANDARDS COMMISSIONED PHASES)

69% 728 347 52 4,094 GROWTH OF OUTGOING GP NUMBER OF NEW HEALTH PRACTICE WENTWEST SOCIAL HELPDESK CALLS GENERAL PATHWAYS SUPPORT VISITS MEDIA (LINKEDIN) PRACTICES IN LOCALISED AND TO GP PRACTICES WESTERN SYDNEY PUBLISHED

* Impacted by COVID-19

WENTWEST LIMITED ANNUAL REVIEW 2019/20 24 25

PEER WENTWEST (WSPHN) CLINICAL COUNCIL In partnership with Sydney University and Western Sydney University, The WentWest (WSPHN) Clinical we continue our Partnership for Council informs the creation of locally Education, Evaluation and Research relevant clinical pathways that align (PEER) program. The longstanding with national priorities and improve collaboration represents our shared quality, cost-effectiveness, timeliness commitment to promote, support of patient care and reduce avoidable and coordinate innovation in primary hospitalisations. health care delivery, teaching and Advice and feedback are provided CEO TENDER WW EVENTS NEWS OPPORTUNITIES STORIES research in Western Sydney. quarterly from local clinicians via WENTWEST (WSPHN) the GP Leaders Group, Allied Health CONSUMER ADVISORY Leaders Group and the local GP COUNCIL Associations of Blacktown, Mount Druitt and The Hills. Above - WentWest Alliance meeting. The council is charged with bringing

COLLABORATIVE LATEST CAREERS COMMISSIONING NEWS JOIN OUR TEAM the consumer voice to WentWest (WSPHN) activities and assisting in working towards a patient-centred system of primary health care that delivers better health outcomes.

PRIMARY IMPROVING CARE HEALTH

Sector engagement and CONSUMER ENGAGEMENT industry partnerships with WentWest (WSPHN) is committed to consumers, community enabling Western Sydney consumers PARTNERS groups, health professionals and the community to have a say in their and industry bodies are health care and health care system. THE SIX CRITICAL Our remarkable community a critical element of our WentWest (WSPHN) continues to SUCCESS FACTORS of stakeholders and Quadruple Aim ambition. engage community and consumers in OF THE CONSUMER partners continues to grow several ways, including: ENGAGEMENT in strength and commitment We continue to foster and ACTION PLAN grow partnerships that are • Needs assessments identify the and we are incredibly enduring, strategic, ground- health concerns of the community 1. Comprehensive consumer input grateful for their support. in governance, service delivery, needs breaking and dedicated and addresses them through commissioned services. assessments and commissioning. toward creating an efficient and sustainable health care • Consumer Advisory Council which 2. Consumers inform continuous system. forms part of our governance improvement in health services. structure.

• CommunityHQ our online portal for 3. Consumers are supported, engaging consumers in feedback on skilled and resourced to contribute to projects and services. improving health outcomes.

• Governance with consumers 4. Aboriginal and Torres Strait Islander engaged in steering committees, people have true and meaningful reference groups and commissioning consumer and community engagement processes. across WentWest (WSPHN).

• The Allison Kokany Consumer 5. Scholarship provides professional Staff are supported, skilled and development opportunities for resourced to work collaboratively with the next generation of mental health consumers and community members. advocates for Western Sydney. 6. WentWest (WSPHN) has strong partnerships with community and consumer groups.

WENTWEST LIMITED ANNUAL REVIEW 2019/20 26 27

ENHANCING OUR assessments through to developing APPROACH TO and implementing health services COMMISSIONING based on a rigorous process of planning, procurement, monitoring At the start of 2020, a new Senior and evaluation and decommissioning Below - The Commissioning Director, Strategic Commissioning redundant services. Framework Manual. position commenced to champion and lead our strategic commissioning vision. This critical role develops collaborative partnerships, integrates commissioning best practice, advances vital strategic 2 0 initiatives and fosters a resilient and innovative commissioning team. WENTWEST WESTERN SYDNEY PRIMARY HEALTH NETWORK The launch of a Commissioning COMMISSIONING Manual will improve our process, FRAMEWORK

CEO TENDER WW EVENTSproductivity and accountability to NEWS OPPORTUNITIES STORIES commissioning, providing more substantial services and better patient outcomes. The manual covers every stage of the commissioning cycle, from conducting needs 2 0 COLLABORATIVE LATEST CAREERS COMMISSIONING NEWS JOIN OUR TEAM

PRIMARY IMPROVING CARE HEALTH At WentWest (WSPHN), A NEW APPROACH TO THE WESTERN SYDNEY commissioning refers COMMISSIONING PRIMARY HEALTH WESTERN SYDNEY PRIMARY HEALTH NETWORK NETWORK COMMISSIONING COMMISSIONING FRAMEWORK to a continuous cycle of Our vision is to be a leading PHN in FRAMEWORK developing and implementing commissioning with a decision-making health services based on a process that stakeholders understand The Western Sydney Primary Health rigorous process of planning, and trust. Our outcomes-based Network Commissioning Framework is Strategic commissioning approach provides designed to improve health outcomes for Report against environment scan procurement, monitoring and a way of paying for services based the community, address identified needs outcomes and health needs assessment evaluation to strengthen and on rewarding the outcomes that are for target groups and areas and enable, support integrated primary important to the people using them, enhance and evaluate service delivery. Evaluation of Planning for and not simply on organisational activity overall program outcomes care in Western Sydney. effectiveness or performance. The model aims to Based on the National PHN achieve better outcomes through more Commissioning Model, the framework is integrated, person-centred services delivered through a three-phase process and ultimately provide better value under which all commissioning activity and decision-making takes place. health services. Summative MONITORING Strategic STRATEGIC collaborative • Strategic Planning involves evaluation AND PLANNING commissioning COMMISSIONING PRINCIPLES: undertaking assessment of EVALUATION population needs, collaboration with 1. Deliver clear process and governance partners and annual planning. systems to enable innovation. • Procuring Services involves Monitoring Portfolio 2. Work with subject matter experts for designing and contracting services of service design intelligence gathering and analysis. and shaping the structure of supply providers to address gaps and strengthen PROCURING 3. Collaborate with service providers service delivery. SERVICES and encourage continuous service improvement. • Monitoring and Evaluation involves managing performance and Progress Service provider 4. Design for cultural competency reporting evaluation of contract holders and panel through community and consumer determining effectiveness of engagement. program delivery. Contract Service provider 5. Design and evaluation is data- development selection informed and person centred.

WENTWEST LIMITED ANNUAL REVIEW 2019/20 28 29

Specifically, the Western Sydney Partnership will develop a new approach to the following:

- Urgent Care in Western Sydney - The Cardiology in the Community - The Care in the Community and aims to address low acuity (triage model aims to embed this model COVID-19 Response team will provide Category 4 and 5) ED admissions by within PCMHs across Western clinical management, monitoring providing timely, quality care in general Sydney, delivering care for PCMH and and care coordination for vulnerable practices following an assessment of cardiology patients in the primary and identified high risk residents their presenting needs via a Central health care setting with appropriate in Western Sydney as well as those Intake Phoneline. These practices access to and support from acute with specific conditions which lend would be equipped with the capability and community care sectors. The themselves to effective, safe and and infrastructure to support a aim is to increase screening and risk appropriate care in the community specified list of what would usually assessment of high-risk patients (rather than in an acute setting). It will be low acuity presentations at ED. both in the community and in also coordinate the comprehensive After the presentation is appropriately general practice. Appropriate referral care for confirmed COVID-19 positive consulted, the patient would undergo pathways, consultation processes, patients in the community. a similar process to being discharged digital health enablers to allow remote from hospital, and care transferred monitoring and shared care platforms back across to their regular primary to integrate the patients care across care provider, utilising appropriate the health care neighbourhood are clinical governance methods and a essential for the success and viability of shared care platform. this model of care.

Collaborative Commissioning COLLABORATIVE They are supported by the Patient Centred is a whole-of-system COMMISSIONING MODEL Collaborative Commissioning Executive, co-chaired by our Chief Executive Officer, approach designed to enable Collaborative Commissioning leverages Ray Messom and the Chief Executive and support the delivery the principles of the Quadruple Aim by of WSLHD, Graeme Loy. To achieve the of value-driven, outcome- developing pathways of care tailored vision of collaborative commissioning, to the community’s needs. It aims it is imperative that there is a significant focused and patient-centred to incentivise local partnerships for investment in primary care to design, health care in the community. integration across the entire continuum enable and support the delivery of value- The innovative nature of this of care, embedding local accountability based health care in the community. to deliver value-driven, outcome-focused initiative also allowed us to and patient-centred health care. Patient Centred Medical Homes play an provide a unique Western integral role in progressing these new Sydney Response-Rapid In partnership with Western Sydney models of care. Evidence from around Local Health District (WSLHD), we have the world shows that practices operating Response: Care in the been successful in our joint proposal as a true patient centred medical home Community for COVID-19. to the NSW Ministry of Health for three are well positioned to deliver and support new models of care: Cardiology in the changes required across the broader the Community, Value Based Urgent health system to deliver the right care, Care and Rapid Response: Care in in the right place, at the right time. The the Community for COVID-19. The opportunity to invest in primary care Below - Graeme Loy and Ray Messom signing models are being co-designed by GPs, transformation in Western Sydney has the Collaborative Commissioning agreement. specialists and consumers. never been greater. COLLABORATIVE COMMISSIONING One Western Sydney health system team (WentWest and WSLHD) bringing The aim is to deliver the right innovation to life. care, at the right time and in the right place.

WENTWEST LIMITED ANNUAL REVIEW 2019/20 30 31

As the pandemic evolves, we continue 10 new COVID-19 webpages on the to explore ways to deliver further WentWest website: COVID- system enhancements, by leveraging • COVID-19 Home page the integration of existing services and to co-commission value-based, • COVID-19 GP-led Respiratory 19 patient-centred care post-pandemic. Clinics Ensuring our staff, stakeholders and • COVID-19/Flu Clinics partners stay informed about the latest • COVID-19 Pathology Collection RESPONSE COVID-19 news, we have rolled out Centres several new platforms and channels; • HealthPathways COVID-19 GP Update was created as a dedicated Response Package channel to deliver up-to-date COVID-19 information to our GP network across • Business Continuity for Practices Western Sydney. From March to June • COVID-19 MBS Telehealth we sent out 62 GP Updates containing 288 articles to 897 subscribers. • GP Webinars • Mask Request Form 10 new COVID-19 HealthPathways were developed in a matter of weeks. • GP Update Subscription Form Above - Life in a COVID-19 world.

The COVID-19 pandemic In collaboration with Western Sydney Our Practice Development Team presents the most significant Local Health District (WSLHD) provides support to general practices we removed organisational and in the region, particularly in relation to health event of the century. professional barriers allowing the Government’s mask distribution Our immediate response innovative platforms such as process, supporting practices in their to this global health crisis CareMonitor and Western Sydney COVID-19 response and implementing was to draw on our values HealthPathways to be repurposed to the telehealth model of care. respond to the needs of the region. of Leadership and Equity With the information and advice to deliver a robust support A dedicated COVID-19 package was landscape changing daily, clear and system for the Western developed in record time through efficient communications with GPs and HealthPathways to provide general health professionals was paramount Sydney community. Through practices and frontline health to implementing best practice health a radically transformed professionals a single source of truth care. We transitioned our events during the peak of the pandemic. health care system, we online and created new channels to The pathways have been accessed focused on delivering reach GPs with the implementation of more than 8,000 times by 1,900 COVID-19 SMS alerts, a daily updated webpage, specific and culturally health care professionals across a appropriate resources and range of topics such as telehealth, daily email newsletters and dedicated RESPONSE The WentWest response to the practice preparation and assessment, weekly COVID-19 webinars. communications to reduce global health crisis. management and referral of patients. the risk and spread of the Below - WentWest made sure frontline health virus and manage pressures We worked in collaboration with care professionals were masked up. on the health care system. the WSLHD, local councils, general practices and government health COVID-19 Response Statistics departments to secure existing or newly developed infrastructure to establish multiple COVID-19 testing clinics as well as three GP- led respiratory clinics across the 20 33,000 260,450* 10,660* Western Sydney region in record COVID-19 TESTING CLINICS HEALTHPATHWAYS PAGE SURGICAL MASKS P2 MASKS DISTRIBUTED time. Designed to relieve pressure on (INCLUDING GP-LED VIEWS DISTRIBUTED TO GPs AND TO GPs AND FRONTLINE emergency departments, the clinics RESPIRATORY CLINICS) FRONTLINE HEALTHCARE HEALTHCARE assess suspected cases of COVID-19, OPENED IN RECORD TIME PROFESSIONALS PROFESSIONALS influenza and pneumonia and provide early testing and treatment to patients.

* Up to 30th June 2020

WENTWEST LIMITED ANNUAL REVIEW 2019/20 32 33 RECONCILIATION ACTION Reconciliation Action Plan, Innovate. An reconciliation. An Innovate RAP focuses PLANS – REFLECT AND Innovate RAP outlines actions that work on developing and strengthening INNOVATE towards achieving our unique vision for relationships with Aboriginal and Torres reconciliation. Commitments within Strait Islander peoples, engaging staff WentWest (WSPHN) has a strong this RAP allow us to be aspirational and stakeholders in reconciliation, history of collaborating with the and innovative in order to help us gain developing and piloting innovative Aboriginal and Torres Strait Islander a deeper understanding of our sphere strategies to empower Aboriginal and communities within our region, of influence and establish the best Torres Strait Islander peoples. working together to identify gaps in approach to advance relationships with services relating to health and closing Aboriginal and Torres Strait Islander Below - The WentWest RAP Reflect team. the gap. We are proudly based in an area with one of the largest urban Aboriginal and Torres Strait Islander populations in the country. Our Reconciliation Action Plan Working Group collaboratively developed our Reconciliation Action Plan, Reflect which was endorsed by Reconciliation

CEO TENDER WW EVENTS NEWS OPPORTUNITIES STORIES Australia and successfully completed in late 2019.

IMPLEMENTING RECONCILIATION

After taking the time to ensure RAP Reflect is imbedded in the organisation,

COLLABORATIVE LATEST CAREERS we will turn our attention towards the COMMISSIONING NEWS JOIN OUR TEAM

PRIMARY IMPROVING In a year of great change, STRATEGIC PLANNING DAY CARE HEALTH once again, WentWest’s Acknowledging the importance of greatest asset are its people. whole of team input, our annual Team Enthusiastic, committed and Development Day was held in October dedicated to transforming 2019 at Oatlands House with a focus primary health care and on developing our new Strategic Plan. After initial planning by the Senior PEOPLE AND CULTURE improving health outcomes Management Team, the whole of EMPLOYEE MANUAL

across Western Sydney, they WentWest joined us for a valuable day EFFECTIVE 29/06/2020 are continuously striving of discussion and connection as we for quality and making a looked towards the future. difference. This year our With the theme of ‘Inspire, Impact, staff have wholeheartedly Ignite, Imagine, Influence and TEAM DAY embraced a new way of Innovate’, the day gave us a great Images from the team Management opportunity to share some exciting remote working due to the PCEM Day at Oatlands House opportunities for WentWest to grow and COVID-19 shutdown, and expand our support for our community, Above - Our new Employee Manual. have worked tirelessly to partners, and the patients/consumers we serve as well as work together on continue with their daily tasks Below - The WentWest People and our new Strategic Plan. Culture team. as well as the added demand of COVID-19 workloads. They also continued with their commitment to our Reconciliation Action Plan journey and they were integral to the development of our new Strategic Plan.

WENTWEST LIMITED ANNUAL REVIEW 2019/20 34 35

COVID-19 RESPONSE – ENSURING THE SAFETY OF OUR TEAM

The health and safety of our workforce Below - The R2O brochure designed to is of the upmost importance to us. To inform staff and stakeholders of the safety help navigate the changing workplace policy for returning to the WentWest offices. environment over the past few months we created a WentWest COVID-19 Safe Guidelines document to help keep our employees safe at work during the pandemic. We also ensured we met the requirements to register as a COVID Safe workplace and developed a RESPONSE MEASURES Return to the Office (R2O) three-phased FOR THE THREE STAGES OF plan to gradually reintroduce staff and RETURN TO OFFICE stakeholders back into WentWest’s office space. Our Senior Management and WHS team constantly monitor the situation and are ready to respond to any new developments during this challenging time. R2O CAREER SPOTLIGHT People & Culture Statistics MARIA PIPICELLA Champions across pharmacy, allied collaboratively with Marketing and health and primary care – these Communications teams at both a Maria has worked at WentWest for champions were instrumental in driving regional and national level. eight years across several key projects this initiative and represented Western Over the years Maria has dedicated from almost the very beginning when Sydney on a national scale. She was herself to professional development we were a Division of General Practice 20% also instrumental in establishing a and has embraced leadership training. through to a Medicare Local. She first INTERNAL STAFF MOVEMENTS multi-media approach to education, One of our most successful campaigns, joined the organisation in a Quality ACROSS THE ORGANISATION held small group learning sessions, the WentWest Bike Competition was Improvement Project Officer role, whole of in-practice training sessions Maria’s brainchild back in Division days. and over time has been promoted a

number of times, evolving with the organisation. She was promoted to lead the Digital Health Team with “Maria just gets it! She believes in why responsibility for the My Health Record we are here and do what we do…she 8.7% Opt-Out initiative. At the time, in this ABORIGINAL AND TORRES STRAIT initiative, we were the top performing embodies each and every value of our ISLANDER EMPLOYEES Medicare Local (the pre-cursor to organisation.” PHNs), thanks to Maria’s dedication. Jane Assange Maria was so giving of her time and Director knowledge, something she continues Primary Care Transformation to do to this day. and Integration

When we began to explore the possibility 66% of looking to implement the PCMH OF FEMALES IN OUR SENIOR and more – fast forward to today She brought that with her to WentWest model Maria did a huge amount of work where it’s the norm, she was ahead MANAGEMENT TEAM and continues to go from strength to developing and adapting resources to of the times! She was across funding strength. assist with the training and development agreements, driving the reporting and of interested practices - many of which recruitment of the digital health team When we were looking for a Practice COVID-19 are still in use today. supporting pharmacists, allied health Development Team Leader/Coach – and primary care in the registration, Maria was our first choice, without RESPONSE In her role as Digital Health Manager uptake and utilisation of the My Health question. We offered her the role and Working remotely to ensure the 44% she drove the implementation and Record. There was also a significant as a natural mentor, she has been health and safety of our team. OF FEMALES ON OUR BOARD communication plans, she partnered consumer awareness campaign, again instrumental in building what many with the Digital Health Agency, sourced Maria led this, recruiting consumer agree is a wonderfully cohesive, healthy presenters and identified Clinical representatives and coordinating this and happy Practice Development Team.

WENTWEST LIMITED ANNUAL REVIEW 2019/20 36 37 EVENTS

ONLINE EVENTS PLATFORM COVID-19 RESPONSE

An exciting transition for Events was The structure and delivery of our moving to an online events registration events and training changed overnight platform this year which allowed with COVID-19 social distancing a seamless transition from event measures being introduced. We promotion through to attendance. The immediately transitioned upcoming new platform communicates with our events and training to online webinars new website and database and provides and identified new topics, including an easy-to-use reminder service for hosting a series of GP COVID-19 upcoming events. Since implementing webinars that were specifically Below - Online event webinars and Zoom the platform, event and training designed for GPs in our region. meetings during COVID-19. attendance has steadily increased.

CEO TENDER WW EVENTS NEWS OPPORTUNITIES STORIES

The Marketing, MARKETING & WENTWEST STORIES PROJECT LAUNCHED COMMUNICATIONSCOLLABORATIVE LATEST CAREERS Communications and COMMISSIONING NEWS JOIN OUR TEAM Events team are committed to NEW WEBSITE An exciting project for us this year delivering clear, concise and was the launch of our WentWest educational brand collateral. This year we launched a new Stories Project. This project allows website with our audience of health us to share the stories behind the PRIMARY IMPROVING Engaging WentWest’s professionals, community members services weCARE commission, givingHEALTH us diverse audiences through and stakeholders in mind. The new the opportunity to highlight the real a range of communication website was a complete restructure impact and life-changing moments channels and facilitating a and redesign, creating a fresh look with for community members who have EVENT & REGISTRANTS TREND easy to navigate pages showcasing our accessed these services. calendar of educational and commissioned services, partnerships and commitment to the health needs 15 1K industry events. The team COVID-19 RESPONSE also rose to the challenge of of the region. COVID-19 communications quickly COVID-19 by rolling out new NEWSLETTERS

became an integral part of the TOTAL REGISTRANTS communications channels To complement the new website, we team’s work from early March as we 10 and online events platforms redesigned our Weekly Update to be a navigated the changing landscape for to ensure our stakeholders collaborative newsletter for all health health professionals and community remain engaged and informed professionals in Western Sydney that members. 500

provides the latest health updates 2019-2020 during this challenging time. A new COVID-19 section within our for general practices, allied health 5 website was developed which provided professionals and pharmacy staff. The regular updates, information and Weekly Update features topical articles, resources to Western Sydney. events, commissioned services and our

work in the community. We also introduced a daily newsletter 0 0 to GPs that has dedicated COVID-19 JAN FEB MAR APR MAY JUN JUL AUG SEP

information for their practices and SESSION MONTH patients. SMS and direct emails to Left - The WentWest Marketing, practices were also used for urgent Communications and Events team. health updates. MEASURES: 2020 2019 Total Registrants

WENTWEST LIMITED ANNUAL REVIEW 2019/20 38 39 Finance, Quality and IT are IT A SharePoint Purchase Order project integral to strengthening commenced to enhance control and With the implementation of WentWest platforms, approval process of our procurement technological elements and system for implementation in mid-2020. systems and business components, WentWest (WSPHN) is architecture to provide a much more adequately protected and strong platform for us to streamlined. By implementing effective Below - Our Finance team at WentWest. pursue our Quadruple Aim. technological equipment and tools, as well as technological office remote workplace management, WentWest QUALITY (WSPHN) ensures its staff optimal workplace productivity and reliability. WentWest (WSPHN) continues to hold certification of the ISO 9001:2015 Quality FINANCE Management System standard; and now prepares for re-certification in early 2021. WentWest (WSPHN) has completed a A major focus has been re-development successful financial external audit by of a three-yearly internal audit schedule, Deloitte with no non-noncompliance focused on organisational processes, with the applicable laws and regulations, WHS practices, ergonomic assessments, no uncorrected misstatement, and no and financial processes and practices. disclosure deficiencies.

CEO TENDER WW EVENTS NEWS OPPORTUNITIES STORIES

COLLABORATIVE LATEST CAREERS COMMISSIONING NEWS JOIN OUR TEAM WENTWEST (WSPHN) WENTWEST (WSPHN) LIMITED COMMISSIONED CONTRACTS AND GRANTS EOFY 2019 REVENUE AND COMMISSIONED CONTRACTS

PRIMARY IMPROVING CARE HEALTH MH YOUTH MENTAL HEALTH SERVICES EPYS $7,546,779 45 WESTERN SYDNEY PARTNERS IN RECOVERY $2,669,191 40

NPSM ALCOHOL AND OTHER DRUGS $2,765,906

Mental Health Suicide Prevention MH UNDERSERVICED GROUPS 35 $2,845,337 Mental Health Youth Service MH YOUTH MENTAL HEALTH SERVICES HEADSPACE $2,937,980 30 Mental HealthHealth - ServicesYouth Mental EPYS MH SEVERE AND COMPLEX MENTAL ILLNESS Integrated Care & Others $1,798,909 25 WSPHN Mental Health $1,840,087 Low Intensity 20 MH ABORIGINAL MILLIONS After Hours $544,164 Western Sydney INTEGRATED TEAM CARE - ABORIGINAL Integrated Team Care Partners in Recovery 15 (Aboriginal) $1,587,555 AFTER HOURS - Aboriginal $599,887 10 Mental Health Alcohol and Other Drugs MH LOW INTENSITY $645,243 Mental Health - Underserviced WSPHN 5 INTEGRATED CARE AND OTHERS - $1,697,915 Groups MH YOUTH SERVICES Severe and 0 Mental HealthComplex Mental Illness $1,340,022 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 MH SUICIDE PREVENTION YEAR Mental Health - Youth HealthMental Services Headspace $513,310 REVENUE COMMISSIONED CONTRACTS & GRANTS NPSM $3,491,233

WENTWEST LIMITED ANNUAL REVIEW 2019/20 40WSPHN 41 ANNE-MARIE FEYER Qualifications: BA (Hons) PhD GAICD Experience and expertise: Anne-Marie Feyer has more than 30 years’ experience in public health research and BOARD policy, with experience spanning private and academic sectors. As a Senior Partner at PricewaterhouseCoopers, she established the Firm’s Health Advisory Practice. Prior to joining PwC in 2001, Anne-Marie held senior academic appointment in public health in Australia and New Zealand. Currently, Anne-Marie works independently at the interface between research and policy, working with several health research centres and state/ territory health departments. She chaired the Health Workforce Taskforce, led the state-wide evaluation of the Chronic Disease Management Program in NSW and co-led the Independent Review of Medical Intern Training for AHMAC. She is currently an advisor to the Ministry of Health Integrated Care Strategy. Special responsibilities: Chair, Governance and Nominations Committee.

MS MARY (CAROLINE) LAMB Qualifications: BA, LLB, GAICD, MBioethics, Solicitor Experience and expertise: Caroline has more than 30 years’ experience as a corporate and commercial lawyer and as a senior executive in a number of private and public sector organisations. She has served on several boards and has consulted to boards on corporate governance and board performance. Caroline is a community member of the Board and has a special interest in bioethics and medical regulation. She is also a Council Member for Australian Professional Standards Council. Special responsibilities: Member, Finance, Audit and Risk Management Committee Member, Governance and Nomination Committee. CEO TENDER WW EVENTS NEWS OPPORTUNITIES STORIES

This year has also seen CONJOINT PROFESSOR DIANA O’HALLORAN AO DR WALID JAMMAL COLLABORATIVE LATEST CAREERS Qualifications: JOIN OUR TEAM Qualifications: MB BS (Syd), Dip Child Health, FRACGP, MHL change within our Board, MB BS, FRACGP, MHPEd, FAICD COMMISSIONING NEWS Experience and expertise: Diana has a background in Experience and expertise: Walid Jammal is the principal GP in a well-established general practice in suburban with the departure of General Practice, medical education, strategic planning, policy Sydney, where he supervises GP registrars and medical students. His experience spans paediatrics, men’s health, Russell Taylor and the development and health system redesign. She is a member of medico-legal matters and quality and safety control in general practice. Walid is a Clinical Lecturer at Westmead the Western Sydney Local Health District Board, the immediate Clinical School, University of Sydney; Conjoint Senior Lecturer, School of Medicine at Western Sydney University. appointments of Lindsay past Chair of the NSW&ACT PHN Council, immediate past He has a keen interest in health economics and models of care in general practice, especially the Patient Centred PRIMARY IMPROVING Co-Chair of the Agency for Clinical Innovation’s General Practice CARE HEALTH Medical Home framework. He and his practice have been leaders in the Commonwealth’s Health Care Home Cane, David Rowlands and Advisory Group, and a member of the RACGP’s NSW&ACT initiative and the NSW Integrated Care Demonstrator project. He is heavily involved in health reform, being appointed Steven Adams. WentWest Faculty Board. Diana is a Conjoint Professor, Department of as co-chair of the Commonwealth’s Primary Care Reform Steering Group. General Practice, University of Western Sydney, a past RACGP Special responsibilities: Member of Finance Audit and Risk Committee. thanks Russell for his and GPET Board member, and a past Chair of the NSW General Practice Advisory Council. Diana has a long involvement in valuable contribution over initiatives intended to build strong, integrated and equitable the years and welcomes primary health care. MR ALAN ZAMMIT AM Qualifications: Lindsay, David and Steven. Special responsibilities: Board Chair. BBus, ALGA, FCPA, FAICD, FWSU Ex-officio member of Finance Audit and Risk Management Experience and expertise: Alan has had an executive career spanning over 50 years in urban, regional and Committee, Governance and Nomination Committee. community development. He has extensive experience as a professional non-executive director, Board chair and chair and/or member of Finance, Audit and Risk Management Committees spanning multiple sectors including property, funds management, education, health, government and not-for-profit. PROFESSOR TIM USHERWOOD Special responsibilities: Chair, Finance Audit & Risk Management Committee. Member of Governance and Nomination Committee. Qualifications: BSc, MD, MB BS, FRCGP, FRACGP, FRCP, FAICD, DMS Experience and expertise: Tim is Professor of General Practice MR RUSSELL TAYLOR AM (RESIGNED 30 OCTOBER 2019) and Head, Westmead Clinical School, Faculty of Medicine and Health, The University of Sydney; Honorary Professorial Qualifications: MBA, GradDipPSM(UTS) GradDipArts(ANU), FARL, FAIM, MAICD Fellow at the George Institute for Global Health; and a clinical Experience and expertise: As a senior, respected Indigenous leader, Russell has extensive experience in corporate academic at Westmead Hospital. Tim practiced in community- governance and change management and a long history of leadership and advocacy, with particular passions for controlled Aboriginal health for almost 20 years. He was social welfare and education. He is a member of several boards across Australia including the Aboriginal and Torres Chair of the General Practice and Primary Care Committee of Strait Islander Healing Foundation and the NSW Biodiversity Conservation Trust, Deputy Chair of the Batchelor the Medical Benefit Schedule Review. He chairs the Clinical Institute of Indigenous Tertiary Education and Chairperson of the Aboriginal consulting firm, The Burbangana Intervention Advisory Panel of NPS MedicineWise. Tim has Group. He has previously been CEO of both The Australian Institute of Aboriginal and Torres Strait Islander Studies a strong record in research and education. He has published (1997-2003 and 2009-2016) and NSW Aboriginal Housing Office (2003-2009). In 2015 Russell was made a Member over 180 refereed research papers on a variety of topics (AM) of the Order of Australia in the 2015 Queen’s Birthday Honours for ‘significant services to the community as a relating to chronic disease and primary care. He has led a wide cultural leader and public sector executive in the field of Indigenous Affairs’, in 2016 was awarded the inaugural UTS range of initiatives in medical education and has chaired AMC Indigenous Australian Alumni Award and in 2018 was awarded NAIDOC Male Elder of the Year. accreditation teams for several Australasian medical schools and colleges. Special responsibilities: Member, Finance Audit & Risk Management Committee. Special responsibilities: Deputy Chair.

WENTWEST LIMITED ANNUAL REVIEW 2019/20 42 43

MS LINDSAY CANE AM Qualifications: B Phty, BSc, MHPEd GAICD Experience and expertise: Lindsay is an experienced Company Director, CEO and industry leader in NFPs, GOVERNANCE STRUCTURE charities, sporting organisations and private sector businesses. She holds Directorships with WentWest, the Society of Hospital Pharmacists Australia (SHPA) and the Confederation of Australian Sport (CAS) and was previously CEO and Director of Netball Australia, the Australian Physiotherapy Association (NSW) and a Director of the Australian Masters’ Games. Lindsay’s experience spans the health, sport, government and corporate sectors in leadership, governance, organisational transformation and business development. Her NED skills include strategy development; systems reform; communication and relational skills; corporate and clinical governance, advocacy, and risk management. Lindsay was awarded a Member of the Order of Australia in 2019 and was voted CEO of the Year in 2019. She was previously a NSW finalist in Telstra’s Businesswoman of the Year. Special responsibilities: Member of Governance and Nominations Committee.

WENTWEST (WSPHN) ADJUNCT ASSOCIATE PROFESSOR DAVID ROWLANDS BOARD Qualifications: BSc(Computer Science), BEc(Hons), GDBA, FAIDH, GAICD, CHIA Experience and expertise: David is one of Australia’s most senior health informaticians, whose work on digital health is grounded in health service and system executive management experience. He is a national and international leader in health informatics, a health system/service strategist and a change agent, with extensive international consulting experience. He is author of “A Practitioner’s Guide to Health Informatics in Australia”, the pre-eminent text for Australia’s Certified Health Informatician program; and author of Australia’s guidelines for protecting patient safety during the introduction of e-health. He is a member of the WHO Roster of Digital Health Experts. Exec Consultant, CONSUMER ADVISORY CLINICAL Digital Health at JP Consulting. David is also a director of the Australasian Institute of Digital Health. COUNCIL COUNCIL Special responsibilities: Member of Finance Audit and Risk Committee.

STEVEN ADAMS Qualifications: FAICD Experience and expertise: Steven is a senior professional with a background in Engineering, Construction, Defence WENTWEST Industry, Vocational Education, Health and Community Enterprises. He has widely diversified skills across Industry, (WSPHN) CEO Government and Community and is highly respected for his commitment and ethical approach to engagement of all parties across these sectors. As he is often states, his success and ambition are underpinned by his trade, community and SME experiences. Steven brings over 30 years’ experience as a chairperson and non-executive director serving on a number of community boards and private companies across a range of sectors and industries and has chaired a range of sub-committees. Steven’s current appointments as an Independent Director on the boards of Hunter Primary Care Ltd and the Lloyd McDermott Rugby Foundation, plus former appointments with Empowered Communities, NSW Indigenous Chamber of Commerce and Engineers Without Borders Indigenous Advisory Board brings an understanding and working knowledge of the federal health reforms currently being implemented nationally such as Closing The Gap initiatives, Primary Health Network and E-Health. Special responsibilities: Member of Finance Audit and Risk Committee.

SENIOR PARTNERSHIPS COMMISSIONING DATA MANAGEMENT

WENTWEST LIMITED ANNUAL REVIEW 2019/20 ANNUAL REVIEW 2019/20

CHANGING LANDSCAPES

WENTWEST LIMITED Level 1, 85 Flushcombe Road Blacktown NSW 2148

Po Box 5 Blacktown Post Shop NSW 2148

T: (02) 8811 7100 F: (02) 9622 3448 E: [email protected] www.wentwest.com.au

ACN 099 255 106 ABN 80 099 255 106