1 June 10, 2020
CRISIS MANAGEMENT TOOL KIT
OUTLINE
I. Introduction a. Mission Statement
II. Key contact Information: a. Discover The Palm Beaches Points of Contact b. Federal Agencies Contact Information c. Regional Agencies
III. Key Communication Channels a. Informational Websites b. Palm Beach County Media Outlets c. Other News Resources
IV. Contact Information for Each Region of Palm Beach County a. Palm Beach County Area Map b. North County Contact Information c. Central County Contact Information d. South County Contact Information
V. Evacuation Options and Routes a. Evacuation Map b. Ground transportation
VI. Other Transportation a. Air Transportation b. Seaport
VII. Visit Florida Event Insurance a. Event Insurance
VIII. COVID-19 Resources a. PBC Quick Links b. Airport Information c. Transportation + Transportation Partners d. Palm Beach County Convention Center District + Downtown West Palm Beach e. General Information
2 June 10, 2020
I. Introduction:
a. Mission Statement:
This Emergency Management Tool Kit provides a guideline to resources within Palm Beach County in the event of a crisis or an emergency with an emphasis on Group Meetings and Events. While every crisis or emergency is unique, this plan will serve as a guideline as to where to obtain updated information prior, during and post crisis or emergency.
II. Key Contact Information:
a. Discover The Palm Beaches Points of Contact • Your Destination Services Team: i. Aly X. Fernandez, Associate Vice President of Destination Services and Tradeshow Activities, cell: 305.978.6580 ii. Yvonne Williams, Senior Manager of Destination Services, cell: 561.847.5624 iii. Ashley Medeiros, Senior Manager of Destination Services, cell: 561.253.4768 iv. Caroline Meadows, Manager of Destination Services, cell: 561.459.7449
• Your assigned Destination Services team member will communicate with you any updates pre/during/post a crisis or emergency. If they are not accessible during a crisis or emergency than the regional team of Directors of Sales will be available to provide updated information. i. Susan Carlson, Director of Sales, Northeast & Canada, cell: 401.619.0039 ii. Dori Jensen, Senior Director of Sales, Mid-Atlantic, cell: 301.399.1142 iii. Peter Cronin, Director of Sales, Southeast, cell: 678.446.8570 iv. Peggy Murray Hagaman, Director of Sales, Midwest, cell: 847.691.4829 v. Shanon Villeneuve, Director of Sales, West Coast & Incentives Markets, cell:630.330.3250 vi. Mike Jackson, Senior Director of Sales, Florida & National Affinity Market, cell: 202.409.6573 vii. Neal Carter, Director of Sales, Florida and National Affinity Market, cell: 954.701.8323 viii. Brandon Hall, Manager of Group Sales, Florida Association, cell: 561.233.3059
3 June 10, 2020
b. Federal Agencies:
US Department of Homeland Security: 800- 843-6154 www.dhs.gov
National Terrorism Advisory System: n/a www.dhs.gov/advisories
American Red Cross: 800-733-2767 www.redcross.org
National Weather Service: 844-872-4681 www.nws.noaa.gov
FBI: 561-833-7517 www.fbi.gov
Secret Service: 561-659-0184 www.secretservice.gov
Federal Emergency Management Agency (FEMA Region IV)):
770-220-5200 www.fema.gov
Occupational Safety and Health Administration (OSHA): 954-424-0242 www.osha.gov
Center for Disease Control and Prevention: 404-639-3311 www.emergency.cdc.gov
Poison Control: 561-650-6333 www.fpicn.org
c. Regional Agencies:
Palm Beach Sheriff’s Office: 561-688-3000 www.pbso.org
Palm Beach County Public Safety and Emergency Management:
561-712-6400 http://discover.pbcgov.org/publicsafety/dem/Pages/Hurricane.aspx
Florida Power and Light (FPL) 561-478-6399 www.fpl.com
Palm Beach County Water/Utilities: 561-740-4600 www.pbcgov.org/waterutilities
Florida Disaster Information Hotline 800-342-3557 www.floridadisaster.org
4 June 10, 2020
III. Key Communication Channels a. Informational Websites:
Discover The Palm Beaches: www.thepalmbeaches.com
• Updates on Crisis Situations within Palm Beach County
Visit Florida: www.visitflorida.org
• Updates on Florida using #floridanow • Updates on Crisis Situations within Palm Beach County and the state • www.expedia.com/Florida lodging and accommodations updates
Palm Beach County Public Safety and Emergency Management:
http://discover.pbcgov.org/publicsafety/dem/Pages/Hurricane.aspx
• Updates on Crisis Situations within Palm Beach County b. Palm Beach County Media Outlets:
FOX www.foxnews.com
CBS www.cbsnews.com
MSNBC www.msnbc.msn.com
ABC www.abcnews.go.com
c. Other News Resources:
News Channel 12 561-844-1212 www.cbs12.com
News Channel 25 561-655-5455 www.wptv.com
News Channel 10 954-364-2500 www.local10.com
i. Radio Stations
THE PALM 95.9 FM 561.627.9966 www.959thepalm.com
WJNO 1290 AM 561.616.6600 www.wjno.iheart.com
WRMF 97.9 FM 561.868.1100 www.wrmf.com
WILD 95.5 FM 561.616.6600 www. ild955.com
SUNNY 104.3 FM (CBS) 561.686.9505 www.sunny1043.com
WIRK 107.9 FM (CBS) 561.686.9505 www.wirk.com
5 June 10, 2020
IV. Contact Information for Each Region of Palm Beach County a. Palm Beach County Area Map:
6 June 10, 2020
b. North County Contact Information:
City Jupiter Emergency Contacts • jupiter.fl.us/235/Storm-Information • Emergency Management - 561.712.6000 Communications • Kate Moretto, [email protected], 561.741.2575 Police • Non emergency - 561.799.4445 Fire • Non emergency - 561.799.4445 Hospitals • Jupiter Medical Center, 1210 S. Old Dixie Highway, Jupiter, jupitermed.com, 561.263.2234 24-Hour Pharmacies • CVS, 11000 N Military Trail, Palm Beach Gardens, 561.626.7542 • Walgreens, 1800 W. Indiantown Road, Jupiter, 561.744.6822
Hurricane Info • jupiter.fl.us/235/Storm-Information Hurricane Evacuation • C (Beachfront areas, Intracoastal) D (West of US 1) Zones Hurricane Evacuation • West on Indiantown Road Routes • North or south on US 1 Hurricane Shelters • Independence Middle School, 4001 Greenway Drive, Jupiter Urgent Care Jupiter Medical Center Urgent Care - Abacoa 5430 Military Trail Suite 64, Jupiter, Florida 33458 (561) 263-7010 Monday – Saturday: 8 a.m. – 8 p.m. / Sunday: 9 a.m. – 5 p.m. https://www.jupitermedurgentcare.com/locations/
City Palm Beach Gardens Emergency Contacts • Emergency Management - pbgfl.com/469/Emergency-Management • David Reyes, Director of Emergency Management, [email protected], 561.804.7015 Communications • Candice Temple, [email protected], 561.799.4152 Police • Non emergency - 561.799.4445 Fire • Non emergency - 561,799.4300 Hospitals • Palm Beach Gardens Medical Center, 3360 Burns Road, pbgmc.com, 561.622.1411
24-Hour Pharmacies • CVS, 11000 N Military Trail, Palm Beach Gardens, 561.626.7542 • Walgreens, 1800 W. Indiantown Road, Jupiter, 561.744.6822 Hurricane Info • pbgfl.com/282/Hurricane-Information Hurricane Evacuation • C (Intracoastal, west of US 1) D (west US 1) E (west of US 1, close to I-95) Zones Hurricane Evacuation • West on Northlake Blvd. Routes • West on PGA Blvd. • North or south on US 1 Hurricane Shelters • Palm Beach Gardens High School, 4245 Holly Drive, Palm Beach Gardens
7 June 10, 2020
b. North County Contact Information, continued
City Riviera Beach / Singer Island Emergency Contacts Karen Hoskins, City Manager, [email protected], 561.845.4000
Communications N/A Police • Non emergency - 561.845.4123 Fire • Non emergency - 561.845.4104 Hospitals • St. Mary's Medical Center, 901 45th St., West Palm Beach, stmarysmc.com, 561.844.6300
24-Hour Pharmacies • Walgreens, 2200 Palm Beach Lakes Blvd., West Palm Beach 561.615.0415 • CVS, 4465 Northlake Blvd., Palm Beach Gardens 561.626.7542
Hurricane Info N/A Hurricane Evacuation Zones • B (Singer Island) C (Intracoastal) E (west of US 1) Hurricane Evacuation Routes • West to Blue Heron Blvd. • North or south US 1 Hurricane Shelters • Dr. Mary McLeod Bethune Elementary School, 1545 Loxahatchee Drive, West Palm Beach
Urgent Care Urgent Care of The Palm Beaches – North Palm Beach 11951 US Highway 1 Suite 108, North Palm Beach, Florida 33408 (561) 429-6109 Monday – Friday: 8 a.m. – 8 p.m. / Saturday - Sunday: 8 a.m. – 7 p.m. https://urgentcareofthepalmbeaches.com/
8 June 10, 2020
c. Central County Contact Information:
City Palm Beach Emergency Contacts • townofpalmbeach.com/377/Emergency Management • Darrel Donatto, [email protected], 561.227.6492 Police • Non emergency 561.838.5454 Fire • Non emergency 561.838.5420 Hospitals • Good Samaritan Medical Center, 1309 Flagler Drive, West Palm Beach, goodsamaritanmc.com, 561.655.5511 24-Hour Pharmacies • CVS, 11000 N. Military Trail, Palm Beach Gardens, 561.626.7542 Hurricane Info • townofpalmbeach.com/377/Emergency Management Hurricane Evacuation • B (Beachfront areas, Intracoastal) Zones Hurricane Evacuation • West on Royal Palm Way / Okeechobee Blvd Routes • West on S. Ocean Blvd. / Southern Blvd. Hurricane Shelters • West Gate Elementary School, 1545 Loxahatchee Drive, West Palm Beach • Forest Hill High School, 6901 Parker Ave, West Palm Beach Urgent Care Urgent Care of The Palm Beaches – Palm Beach 5818 South Dixie Highway, West Palm Beach, Florida 33405 - (561) 429-4779 Monday – Friday: 8 am – 8 pm/ Saturday - Sunday: 8 am-7 pm; https://urgentcareofthepalmbeaches.com/ City West Palm Beach Emergency Contacts • City Hotline - 561.822.2222 Communications • Kathleen Walter, [email protected], 561.822.1411 Police • Non emergency - 561.822.1900 Fire • Non emergency - 561.804.4700 Hospitals • St. Mary's Medical Center, 901 45th St., West Palm Beach, stmarysmc.com, 561.844.6300 • Good Samaritan Medical Center, 1309 Flagler Drive, West Palm Beach, goodsamaritanmc.com, 561.655.5511 24-Hour Pharmacies • CVS, 11000 N Military Trail, Palm Beach Gardens, 561.626.7542 • CVS, 400 Clematis St, West Palm Beach, FL 561.273.0022 / Monday - Friday, 9AM-8PM / Saturday, 10AM - 5PM Hurricane Info • wpb.org/News-Video/Storm-Preparedness/Critical-Information-for-the-2018-Atlantic-Hurricane Hurricane Evacuation • B (Intracoastal, Downtown) C (downtown) E (east of US 1) Zones Hurricane Evacuation • West on Okeechobee Blvd. Routes • West on Palm Beach Lakes Blvd. • North or south on US 1 Hurricane Shelters • Forest Hill High School, 6901 Parker Ave, West Palm Beach Urgent Care Jupiter Medical Center Urgent Care – West Palm Beach 625 N. Flagler Dr, West Palm Beach, Florida 33401 - (561) 263-7010 Monday – Saturday: 8 a.m. – 8 p.m. / Sunday: 9 a.m. – 5 p.m. https://www.jupitermedurgentcare.com/locations/ MD Now Urgent Care 2606 South Dixie Hwy. West Palm Beach, Florida 33401 - (561) 804-4327 Monday – Sunday: 8 a.m. – 8 p.m. https://www.mymdnow.com/locations/south-dixie-west-palm-beach/
9 June 10, 2020
d. South County Contact Information:
City Boca Raton Emergency Contacts • Citizens Information Center at 561-982-4900 • Emergency messaging, CodeRED: https://www.myboca.us/1166/Emergency-Messaging
Communications • Chrissy Gibson, Communications Manager, [email protected], 561.393.7757 Police • Non emergency - 561.368.6201 Fire • Non emergency - 561.982.4000 Hospitals • Boca Raton Regional Hospital, 800 Meadows Road, Boca Raton, brrh.com, 561.955.7100 24-Hour Pharmacies • CVS, 9940 Yamato Road, Boca Raton, 561.488.9838 • Walgreens, 21880 State Road 7, Boca Raton, 561.470.0647 Hurricane Info • myboca.us/1106/Hurricane-Information Hurricane Evacuation • Zones B (Beach) C (Intracoastal) D (west of Federal Highway) E (Federal Highway to I-95) Zones Hurricane Evacuation • West on Glades Road or Palmetto Park Road Routes • North or south on US 1 Hurricane Shelters • Boca Raton High School, 1501 NW 15th Court, Boca Raton • West Boca Raton High School, 12811 Glades Road, Boca Raton Urgent Care Holy Cross Urgent Care and Imaging Center 1799 South Federal Highway, Boca Raton, Florida 33432; (561) 347-7933 Monday – Friday: 9 a.m. – 9 p.m. / Saturday: 9 a.m. – 5 p.m. / Sunday: 9 a.m. – 4 p.m. https://urgentcare.holy-cross.com/boca-raton-location City Delray Beach • Code Red - delraybeachfl.gov/government/city-departments/fire-rescue/emergency- management/emergency-notifications-covered • CERT - delraybeachfl.gov/government/city-departments/fire-rescue/get-involved/community- Emergency Contacts emergency-response-team Communications • Nora Emmanuel, 561.243.7190, [email protected] Police • Non emergency - 561.243.7800 Fire • Non emergency - 561.243.7400 • Delray Beach Medical Center, 5352 Linton Blvd., Delray Beach, delraymedicalctr.com, Hospitals 561.498.4440 • CVS, 9940 Yamato Road, Boca Raton, 561.488.9838 24-Hour Pharmacies • Walgreens, 21880 State Road 7, Boca Raton, 561.470.0647 Hurricane Info N/A Hurricane Evacuation • B (Intracoastal, Downtown) C (downtown) E (east NE 5th Ave) Zones • West on Atlantic Ave. Hurricane Evacuation • West on Linton Blvd. Routes • North or south on US 1 Hurricane Shelters • Atlantic Community High School, 2455 W Atlantic Ave, Delray Beach Urgent Care MD NOW Urgent Care; 601 Linton Blvd, Delray Beach, Florida 33444 (561) 276-2270 Monday – Sunday: 8 a.m. – 8 p.m. https://www.mymdnow.com/locations/delray-beach-urgent-care/
10 June 10, 2020
V. Evacuation Information for Palm Beach County
a. Evacuation Map:
11 June 10, 2020
b. Ground Transportation
Brightline 305.520.2300 www.gobrightline.com
12 June 10, 2020
b. Ground Transportation, continued
Tri-Rail (local SE Florida train) 800.874.7245 www.tri-rail.com
13 June 10, 2020
VI. Other Transportation
a. Air Transportation
Palm Beach International Airport 561.471.7420 www.pbia.org
Fort Lauderdale-Hollywood 954.359.1200 www.fort-lauderdale-airport.com
Miami International Airport 305.876.7000 www.miami-airport.com
Orlando International Airport 407.825.2001 www.orlandoairports.net
b. Seaport
Port of Palm Beach 561.842.4201 www.portofpalmbeach.com
Port Everglades 954.523.3404 www.porteverglades.net
Port of Miami 305.347.4800 www.miamidade.gov/portmiami
14 June 10, 2020
VII. Visit Florida Event Insurance
a. Event Insurance www.visitflorida.org/resources/event-insurance/ Cover Your Event Insurance Weather is what it is, we can’t change that. In truth, the probability that a meeting may be impacted by weather is very low. Nevertheless, the perception held by meeting planners is different. Their reluctance is based on a heightened sensitivity to risk associated with having an event disrupted by a hurricane. To address this perception and to minimize risk, VISIT FLORIDA has developed Cover Your Event insurance. This unique tool has been very successful over the past several years; we insure well over 100 meetings per year with an approximate economic impact of over $30 million per year. This free program offers coverage that will reimburse a meeting in the unlikely event of a cancellation due to a named hurricane during August, September, October and November 2020. The premium on this insurance is at no cost to you or the organization planning the meeting. We believe that you are in the best possible position when you can refer to this program should hurricane season raise its head as an objection to closing a deal. Supplemental Hurricane Insurance
• Sub limit per insured event of $100,000 if 100-300 room nights; $150,000 if 301-500 room nights; and $200,000 if over 500 room nights over a minimum of two nights. Available during August, September, October, and November 2020. • Loss due to named hurricanes only. • Coverage will pay for room rate differential and any extra expense of rescheduling event. Examples of extra expenses are reprinting of program books, signage, banners, etc. • Event must be rescheduled in Florida at same or nearest available venue within 12 months. • If the event is not rescheduled there is no claim. • Lost profits are not a covered loss. To receive a quote on this coverage, visit www.expoplus.net • VISIT FLORIDA will pay for all premiums. • Offered by Mercer Health & Benefits Administration, LLC out of Chicago, IL. • Limited availability and subject to insurance carrier approval. • Meeting move in date must be in one of the covered months: August, September, October, and November 2020. • This offer is good for meetings that are designed for business purposes only. • The organization holding the event must have a US mailing address to be eligible for event coverage. DISCLAIMER: VISIT FLORIDA and Mercer Consumer will make every effort, but CANNOT guarantee coverage if the meeting you have requested CYE insurance for is scheduled to start within twenty-one (21) days from the date you completed your application. Furthermore, any NAMED hurricanes will be excluded from coverage if they already exist at the time of your application. Click here if you have read and understand the details, limited scope and availability of this offering, and wish to apply. For more information on this program, please contact [email protected]. Availability for this program is limited and subject to insurance carrier approval.
15 June 10, 2020
VIII. COVID-19 Resources
a. PBC Quick Links
Title Link
CDC https://www.cdc.gov/coronavirus/2019-nCoV/index.html
Florida Department of Health http://www.floridahealth.gov/ PBC Reopening Phases
Document https://www.flgov.com/wp-content/uploads/covid19/Taskforce%20Report.pdf PBC Reopening Phase 1 Quick
Facts http://discover.pbcgov.org/PDF/COVID19/State-of-Florida_Full-Phase-1.pdf
PBC COVID-19 Testing Centers http://discover.pbcgov.org/coronavirus/Pages/testing-sites.aspx
PBC COVID Update Page http://discover.pbcgov.org/coronavirus/Pages/default.aspx
PBC COVID Resources Page http://discover.pbcgov.org/coronavirus/Pages/Resources.aspx
PBC Latest Update http://discover.pbcgov.org/coronavirus/Pages/open.aspx
PBC Press Releases http://discover.pbcgov.org/coronavirus/Pages/Updates.aspx
PBC Executive Orders http://discover.pbcgov.org/coronavirus/Pages/Orders.aspx
PBC FAQ http://discover.pbcgov.org/coronavirus/Pages/faq.aspx https://www.wpb.org/our-city/mayor-s-office/covid-19-start-page/covid-19- community-toolbox/covid-19-community-toolbox-may-8- PBC Community Toolbox 2020?fbclid=IwAR0QKWatN9yrgkUbzE9tu9pNKsFi- 4S0nmyScPnPeEPoQGZt2nlUrPR1Ifg What's Open in PBC https://www.wpb.org/our-city/west-palm-eats
DDA Updates https://downtownwpb.com/updates/
b. Airport Information
Airport Link
Palm Beach International Airport http://www.pbia.org/guide/covid19/ Fort Lauderdale International
Airport https://www.broward.org/airport/passengers/flights/advisories/pages/default.aspx
Miami International Airport http://www.miami-airport.com/
16 June 10, 2020
c. Transportation + Transportation Partners
Service Link
Brightline https://www.gobrightline.com/
Tri-Rail http://discover.pbcgov.org/coronavirus/Pages/operations.aspx
Palm Tran http://discover.pbcgov.org/coronavirus/Pages/operations.aspx
Uber www.uber.com/us/en/coronavirus/
https://www.lyft.com/safety/coronavirus Lyft https://www.lyft.com/blog/posts/lyft-launching-health-safety-
program Supporting Link: https://turnpikeinfo.com/maps-and- exits.php?show_plazas=1&road_name=floridas-
FL Turnpike Rest Area Information turnpike&state=florida
Circuit https://www.ridecircuit.com/covid19
17 June 10, 2020
c. Transportation + Transportation Partners, continued
Palm Beach Tours and Transportation
http://pbtt.com/
Busone
https://bus-one.com/
18 June 10, 2020
d. Palm Beach County Convention Center District + Downtown West Palm Beach
Palm Beach County Convention Center District
Palm Beach County Convention Center https://www.pbconventioncenter.com/
Rosemary Square https://www.rosemarysquarewpb.com/covid-19-update
Downtown Development Authority https://downtownwpb.com/updates/ Convention Center District Hotels https://www3.hilton.com/en/hotels/florida/hilton-west-palm-beach-
Hilton West Palm Beach PBIWPHH/index.html https://www.marriott.com/hotels/travel/pbimc-west-palm-beach-
West Palm Beach Marriott marriott/?scid=bb1a189a-fec3-4d19-a255-54ba596febe2 Canopy by Hilton West Palm Beach https://canopy3.hilton.com/en/hotels/florida/canopy-by-hilton-west-
Downtown palm-beach-downtown-PBICPPY/index.html Residence Inn West Palm Beach Downtown/ https://www.marriott.com/hotels/travel/pbird-residence-inn-west-
Rosemary Square Area palm-beach-downtown-rosemary-square-area/ Https://www.hyatt.com/en-US/hotel/florida/hyatt-place-west-palm- Hyatt Place Downton West Palm Beach beach-downtown/pbizw?src=corp_lclb_gmb_seo_nam_pbizw https://www.marriott.com/hotels/travel/pbiak-the-ben-autograph- The Ben West Palm collection/ Downtown Venues
Ann Norton Sculpture Garden https://www.ansg.org/
Drive Shack https://www.driveshack.com/locations/west-palm-beach
Emko https://www.emkopb.com/
Flagler Banyan Square https://www.flaglerbanyansquarewpb.com/events
Flagler Museum https://www.flaglermuseum.us/
Grandview https://www.grandviewpublic.com/
Kravis Center https://www.kravis.org/
Lake Pavilion https://www.wpb.org/government/community-events/lake-pavilion
National Croquet Center https://croquetnational.com/index.html
Norton Museum https://www.norton.org/building/NMAFromHome https://www.palmbeachzoo.org/zoo-news/posts/a-message-from- Palm Beach Zoo margo-mcknight-president--ceo-of-palm-beach-zoo--conservation-
society
19 June 10, 2020
e. General Information
Parks and Recreation http://discover.pbcgov.org/parks/Lists/NewsReleases/NewsDispForm.aspx?ID=414&RootFolder=%2Fparks%2FLists%2 FNewsReleases&Source=http%3A%2F%2Fdiscover%2Epbcgov%2Eorg%2Fparks%2FLists%2FNewsReleases%2FNewsDi spForm%2Easpx%3FID%3D414%26RootFolder%3D%2Fparks%2FLists%2FNewsReleases%26Source%3Dhttp%3A%2F%
2Fdiscover%2Epbcgov%2Eorg%2Fparks%2FPages%2Fdefault%2Easpx Beaches, Boating, Golf & Tennis http://discover.pbcgov.org/parks/Lists/NewsReleases/NewsDispForm.aspx?ID=414&RootFolder=%2Fparks%2FLists%2 FNewsReleases&Source=http%3A%2F%2Fdiscover%2Epbcgov%2Eorg%2Fparks%2FLists%2FNewsReleases%2FNewsDi spForm%2Easpx%3FID%3D414%26RootFolder%3D%2Fparks%2FLists%2FNewsReleases%26Source%3Dhttp%3A%2F%
2Fdiscover%2Epbcgov%2Eorg%2Fparks%2FPages%2Fdefault%2Easpx Florida Attractions
https://floridaattractions.org/Attraction-Operating-Status Cultural Council
https://www.palmbeachculture.com/news-releases/covid-19-coronavirus-updates-from-the-cultural-council/
20 June 10, 2020