Gate Team Leader /Stand Team Leader
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GATE TEAM LEADER /STAND TEAM LEADER Title: Gate Team Leader/Stand Team Leader Classification: Casual Reports to: Events Coordinator- Workforce Management Direct Reports: None ABOUT US Steeped in history and hosting over 90 events for over 400,000 people each year, Kardinia Park is an icon of the Geelong region. GMHBA Stadium is now a true multipurpose venue that is utilised all year round. As well as being the home of the Geelong Cats, we host A-League Soccer, Big Bash Cricket, NRL, local football finals and community events such as carols, Movie Night and the Festival of Sport. As a Victoria Government statutory authority, the Kardinia Park Stadium Trust has an over-arching objective of contributing to the economic, community, and liveability benefits to Geelong, that arise from the use of the stadium. We work hand in hand with City of Greater Geelong Council, who manage the park land on a daily basis, and on major event days we take control of the precinct. The Geelong Football Club is our major tenant, and we have several tenants working out of Sports House such as Barwon Sports Academy, Leisure Networks, Basketball Victoria (Country) and Western United. Our Venue Management teams run the event days, coordinating security, operations, event staff and more. Our people, being our greatest asset, think big and work hard to ensure we maximise the return on the State Government’s investments. We do this through our values of courage, accountability, integrity, equity, care and collaboration. Our people culture supports innovation and growth, celebrates success and eliminates exclusion. We provide exceptional customer service, create strong partnerships and attract exciting events to the stadium. Be it entertainment, community or elite sport, work or play, we are the home of inclusive experiences and Australia’s Best Regional Stadium. OUR VALUES Integrity: Be authentic and have best intentions for the Trust. Courage: Be bold, be yourself and reach beyond boundaries. Care: Be genuine in your approach, show compassion and trust in all that you do. Collaboration: Seek diverse input to reach the common goal. Accountability: Own your process and stand by your outcome Equity: Learn and understand from each other and create opportunities. OUR EXCITING BENEFITS Free and confidential Employee Assistance Program Mental Health Program Reward and Recognition Programs Professional Development And much more PD – Gate and Stand Team Leader Page 1 of 6 ABOUT THE ROLE Gate Team Leader The primary role of the Gate Team Leader will be to manage the pedestrian traffic flow through the various gates surrounding Kardinia Park as allocated to you by your supervisor, which include: • Polly Farmer Gate 1 (including gates 16, 17 and 2) • Bernie Smith Gate 5 (including gates 4, 6 and 7) • Doug Wade Gate 8 • Gate 10 (including gates 9, 9a and 11) • Bob Davis Gate 13 (including gates 12 and 14) • Gate 15 Stand Team Leader The primary role of the Stand Team Leader will be to manage the pedestrian traffic flow through the concourses and aisles of each stand, ensure all patrons are directed to their correct seat in a safe and timely manner and provide direction and leadership to all event staff located in the stand. The current stands at the stadium are: • Ford Stand and Gary Ablett Terrace • Reg Hickey Stand and Southern Terrace • Player Stand • Premiership Stand • Brownlow Stand POSITION RESPONSIBILITIES General Responsibilities for Gate and Stand Team Leaders • Ensure attending to all briefings relevant to events and understanding the contents of briefing notes, with an emphasis on key timings and event day specifics. • Ensure a high level of customer service is delivered to every patron who enters the stadium. • Problem solve any ticketing issues or security entry issues in a professional manner • Ensure that all KPST policies are followed by all patrons, hirers, and contractors. • Ensure having a good knowledge of the event layout. • Ensure having a strong understanding of the KPST Emergency Response Management Procedure and the responsibilities of staff should an emergency arise. • Ensure Stadium Management is contacted via the Control Room if you notice OHS related items that you cannot correct. • Know the nearest emergency exits. • Other responsibilities as assigned by the supervisor and applicable to the role. Specific Gate Team Leader Responsibilities • Operations and queue management of entry and exit gates. • Management of entry and egress. • Ensure great customer experience. • Incident reporting. • Turnstile attendant and pass out gate staff briefing. Specific Stand Team Leader Responsibilities • Pedestrian flow through the stand. • Management of entry and egress within the stand. • Ensure customer satisfaction at the Stadium is delivered. • Risk management and incident reporting. • Event Staff briefing in stand. • Coordinating staff breaks. POSITION DUTIES Gate Team Leader Duties • Collect all equipment relevant for the position prior to the commencement of shift. • Conduct a thorough search of the work area and surrounds immediately upon arriving at the position to determine anything abnormal or out of place. • Check that all equipment at the gate is in place and fully stocked including the warden kits. PD – Gate and Stand Team Leader Page 2 of 6 • Conduct pre gates open briefing with rostered staff at the gate, if staggered shift start times ensure later staff are also briefed. • Conduct a white level search of the gate, infrastructure and the surrounding area, radio through to the Venue Control Room (VCR) once complete. If a suspicious item is located follow the instructions as per the emergency management plan and notify the VCR immediately. • Ensure all bag check tables and contraband bins are in place. • Ensure turnstile attendant staff have tested the ticket scanners prior to gates immediately notify control of any failures or lack of scanners. • Prior to gates opening and once all checks have occurred interact with the patrons at the gate, explaining the process once gates open. • Wait for call from the control room before opening gates. • Ensure all staff are welcoming all patrons to the stadium, make the first impression of the stadium a good one. • Record all incidents to the control room and ensure all witnesses of any incidents complete an incident report. • Once the event commences, and the patrons are no longer queuing, check with the VCR to pack down all crowd control barriers. • Ensure ALL gates in the zone are opened for post-match egress when requested by the control room. • Complete event evaluation at the completion of your shift. • Return all equipment to Sports House at the completion of your shift. • Other duties applicable to the role. Stand Team Leader Duties • Collect all equipment relevant for the position prior to the commencement of shift. • Ensure all relevant equipment is in place and fully stocked, including the warden kits. • Conduct pre gates open briefing with rostered staff in the stand, if staggered shift start times, ensure staff arriving later are also briefed. • Conduct a white level search of all areas of the stand (excluding function spaces), radio through to the Venue Control Room (VCR) once complete. If a suspicious item is located follow the instructions as per the emergency management plan and notify the VCR immediately. • Ensure all crowd control barriers are in place at food outlets. • Ensure all corporate event staff are in position and are aware of the terms and conditions of entry into the corporate spaces. • Ensure all specialist staff are in position and have clear understanding of their duties. • Ensure all staff are delivering a high level of customer service and are being proactive in approaching patrons and welcoming all patrons to the stadium. • Work closely with Security Supervisor and security staff to ensure a pleasant experience is had by all patrons and be proactive with patrons who could cause disruptions. • Record all incidents to the control room and ensure all witnesses of any incidents complete an incident report. • Complete event evaluation at the completion of your shift. • Lock all seating bowl gates if applicable. • Return all equipment to Sports House at the completion of your shift. • Other duties applicable to the role. OHS RESPONSIBILITIES • Participate in the development of a safe and healthy workplace. • Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. • Co-operate with management in its fulfilment of its legislative obligations. • Take reasonable care to ensure their own safety and health and that of others, and to abide by their duty of care provided for in the legislation. • Report any injury, hazard or illness immediately, where practical to their supervisor. • Not place others at risk by any act or omission. • Not wilfully or recklessly interfere with safety equipment. Emergency Responsibilities • Once alerted by the Communications Supervisor, notify all event gate staff of the evacuation and ask for their assistance. PD – Gate and Stand Team Leader Page 3 of 6 • Notify all event gate staff where the nearest safe place/s are for people to assemble (you will be advised by the Communications Supervisor). • Open all gates in your nominated area. • Use the loud hailer (located at each gate) to direct people to the nearest safe place. • Assist Gate Security staff in ensuring the safe traffic flow of people. • Once all patrons have been evacuated, or nearly evacuated, advise Event Security to