VICTIM SUPPORT NI STAMP OUT HATE INFORMATION BOOK

WHAT IS HATE CRIME? INFO BOOK

Hate crimes are any crimes that are This crime can be committed against The types of crimes which this Impact of the crime. As a victim of a targeted at a person because of a person or property. includes are: crime you may experience: hostility or prejudice towards that Racist and Sectarian Hate Crime person’s: Racist Hate Crime is any incident or crime which the victim believes is because of their race or ethnicity. This includes either their actual ethnicity or their ethnicity as perceived by the offender.

Sectarian Hate Crime is any incident or crime which the victim believes is because of their religious or political beliefs. It includes incidents of bigoted dislike or hatred of members of a different religious or political group. 2 3 VICTIM SUPPORT NI STAMP OUT HATE INFORMATION BOOK

Help is available even if you don’t You’re not alone. There are lots of want to report the crime to the groups that can help you and their police. contact information is coming up.

Hate Crime is wrong and it will be The project has been led by Victim taken seriously by the police and Support Northern Ireland and has • Hate crimes and incidents • Reporting really makes a criminal justice agencies. You do been supported by the European hurt; they can be confusing difference - to you, your friends, not have to tolerate it, or to suffer in Union’s European Regional and frightening. and your life. silence. Victim Support NI is here to Development Fund, through the provide help and support, whether Peace III Programme. • By reporting what happened How to report hate crime or not you have chosen to, or feel to you, you may be able Victims or witnesses of a hate crime able to report the crime to the police. to prevent these incidents from can report it by contacting the PSNI happening to someone else. You can contact us over the phone by by telephone on: 0845 600 8000 or You will also help the police calling: 028 9024 3133 by filling out a form on their website understand the extent of hate which you can reach by googling Or online through our website crime in your local area so they “reporting hate crime NI” or visit: www.victimsupportni.co.uk or can better respond to it. social media accounts on Facebook http://www.psni.police.uk/ • Even if you’re not the target or Twitter directory/advice-and-legislation/ your information is still advice_hate_crime/hate_crime_ We can help you with your needs, valuable reporting.htm and if we cannot, we know others who can.

4 5 VICTIM SUPPORT NI STAMP OUT HATE INFORMATION BOOK Groups/organisations in , which have located their activities as offering help and support to victims of sectarian and race hate crimes. East Belfast Alternatives North Belfast Alternatives Isthmus House, Isthmus Street, 98 Sunningdale Gardens, Belfast, Belfast, Alternatives Northern Ireland BT6 9AS BT14 6SL 028 9045 6766 028 9071 7077 Working with victims: This is a wrap -around approach taking [email protected] [email protected] where the normal criminal justice into account Victim, Offender system can break down. It tends and Community that deals with to concentrate on punishment hurt, harm and breakdown in Greater Shankill Alternatives South Belfast Alternatives for breaking rules, isolating the relationships experienced when low- 64 Woodvale Road, 33 Donegall Pass, offender and taking little account of level crime and anti-social behaviour Belfast, Belfast, the needs of victims. A restorative disrupts the life of communities. BT13 3BT BT7 1DQ element for the victim is paramount We have offices throughout Belfast, 028 9031 1420 028 9031 5763 in restorative practice and we offer please ring for an appointment: [email protected] [email protected]

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ACSONI (African and Caribbean to the African and Caribbean of race hate incidents. We also offer rebuild their lives and obtain fresh Support Organisation Northern community in many different support through signposting. This confidence through our on-going Ireland) ways and with many projects involves directing people to the community programmes. and programmes. We recognise correct services and avenues for We also respond to the media with We are the central African and that many of our members have support. This can be, from language relation to racist incidents and Caribbean led organisation providing been victims of hate crime/hate support to reporting incidents participate in a number of cross support for African and Caribbean incidents and we have been actively to the PSNI and other relevant community intervention/outreach individuals, families, cultural and responding to these incidents by authorities (ie: NIHE), through to programmes to raise awareness and other community interest groups providing support for victims of obtaining support for the victims reach out to communities where we across Northern Ireland. ACSONI racial harassment, attacks and allowing them to feel safe in their have seen re-occurring patterns of delivers and promotes initiatives intimidation. We provide advocacy environments. The support given racist attacks and race hate crimes. that encourage participation, foster services for the African and differs dramatically depending We have developed specific diversity understanding, harmony and co- Caribbean community especially on the victims individual needs. projects to work cross- community operation among people living in for new African and Caribbean This can include accompanying a with youths and communities. These Northern Ireland, the ACSONI office immigrants to Northern Ireland. victim to the police station helping have been specifically designed is based on Lower Crescent in South We offer support for victims of race them obtain counselling or just to deal with matters arising from Belfast. hate crime by providing a drop in providing a listening ear or helping race hate incidents and to foster ACSONI has been providing support centre service and a call out service hand. We have also helped victims community cohesion. We recognise to people who have been the victims out of isolation and to gradually youths from the African and

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Ardoyne Association Advice Centre Ballynafeigh Community Belfast Migrant Centre Caribbean communities may begin development association to feel disenfranchised from society The Ardoyne Association for over The Belfast Migrant Centre provides a through experiencing race hate and 35 years have been focused on BCDA offers a range of services and safe place to enable victims to share we feel we can help through these Community Development and our programmes cut across a range their experiences (listening through the delivery of a Free, Private and projects for them to re-engage with of social, health and well-being support) and to encourage them to Confidential Full Time Generalist their local communities which will in Advice Service. Our service covers all concerns, including for example report the case to the local police turn help to address racist mind-sets aspects of Social Security including programmes and support for NEET’s. station and to increase reporting to and hate crimes. Please contact us at Disability & Carers, Income based BCDA and our partner organisations the police, which includes; the address below. and Contribution based benefits. offer access to Welfare Rights, legal Risk assessments and exploration Housing Issues, Consumer, Debt advice and tribunal representation of options in order to respond to the First Floor, 9 Lower Crescent & Employment Rights We have an across South Belfast and needs of the victims and her/his Belfast excellent referral system. Our aim Castlereagh, as well as counselling family; BT7 1NR is to address need within a North and signposting services as required T: 028 9043 4090 Belfast Context. Draw up action plans that are agreed for all in the community, and those F: 028 9043 4 106 with the victims; 111 Etna Drive affected by crime, including hate Skype: acsonieuprogramme Belfast crime. Contact us at: Assist victims to prepare police www.acsoni.org BT14 7NN statements and accompany victims T: 028 9071 5165 283 to attend police interviews; Belfast, BT7 3GG Liaise regularly with PSNI in T: 028 9049 1161 providing follow-up support; Voluntary Organisation

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Assist victims to make applications social workers and special needs for partnership approach and the project 078 2729 7119 to the NIHE under homelessness children; will supplement the current support Posts are funded by the PSNI. legislation or to reassess points mechanisms available including Assist victims to make complaints to under the Common Selection Scheme Victim Support NI and others: Please Base 2 NIACRO the concerned agencies (i.e., Police and also liaise with local Housing contact us at: Ombudsman, Housing, Consumer Base 2 is a crisis intervention service Association to identify suitable Council); Ascot House, 3/F for individuals and families at risk accommodation arrangements; 24-31 from paramilitary or community Liaise with NIHE housing officers and Bi-lingual Support Workers will Belfast violence. Part of Base 2 remit is to officials regarding any provide a one-stop shop model of BT2 7DB support victims of hate crime. Base rehousing needs. services to victims of racist hate T: 028 9043 8962 2 offers verification of threat and crime, whether they are settled Provide outreach clinics for victims community mediation services, to ethnic minorities, migrant workers or To contact the support workers for of racist hate and other support attempt to support the individual asylum seekers and refugees. support or to make a referral please organisations one evening per month within the community. The project They will provide a comprehensive email: bilingualsupportworker@ Make referrals to local and/ can assist the client to move from the support service to victims based on a nicem.org.uk or regional organisations if area of threat by working with the client centred approach and working necessary, in particular specialist Northern Ireland Housing Executive in partnership with those individuals Belfast and Mid-: Joanna assistance such as criminal injuries to attain emergency and appropriate and/or organisations dedicated to Kubercyzk - 07827299347 compensation, trauma centre, permanent accommodation. principles of equality. This is a Northwest: Agnieszka Luczak -

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Base 2 is part of the Belfast City support services to victims of both problems at Finaghy Crossroads. Contact Cara Friend at; Councils Tension Monitoring sectarian and hate crime as well 1-6 Geeragh Place 1st Floor programme which addresses hate as general crime. This can include Finaghy War Memorial Building crime in Belfast and Niacro has contact with police, representation to BT10 0ER 9-13 Waring Street recently completed a study into hate private landlords or NIHE etc. T: 028 9062 0474 Belfast crime in N. Ireland. Contact us at: Previous examples of our work BT1 2DX Amelia House includes meeting and greeting Cara Friend T: 028 9089 0202 4-8 Amelia Street new ethnic minority residents and Or email us: Cara-Friend offer a number of Belfast introducing them to the local area [email protected] services for victims of homophobic BT2 7GS and directory of services. Perhaps hate crime. Our LGBT Switchboard Tel: 028 9032 0157 more preventative work and building is staffed by volunteers who offer a Carrick Hill Community Centre relationships so as to avoid sectarian Benmore Community Development listening ear service to anyone who or hate crime. BCDA and the Located in north Belfast on the Association wants to talk and may be contacted community centre are also involved fringe of the city centre, Carrick Hill any Tuesday, Wednesday and Benmore community development with the Finaghy crossroads interface Community Centre is an independent Thursday between 6 and 9pm on 028 association functions as stated group. Unfortunately sectarian community facility existing to provide 90 322 023. Our staff are also able & including supporting residents related hate crime whilst reducing, is support, services and opportunities to help victims by signposting and groups. To this end we provide often at the core of interface to people regardless of age, assisting people approach the PSNI.

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background, religion, race, gender or counselling and educational Charter for Northern Ireland issues around victims, dealing with political affiliation. programmes to those affected by the past, and embracing the shared Charter NI currently provides an open crimes and their families. Open 9am future concept. Contact us at: We provide learning and training door policy that showcases good to 9pm every Monday to Thursday, opportunities to build capacity in practice relating to social justice 352 Newtownards Road the centre also offers a free drop people across a range of issues such and equality. Charter NI principles Belfast in clinic every Friday morning from as health promotion, parenting, are underpinned by a human rights BT4 1HG 10.30am – 12pm. This clinic offers emotional well-being, personal ethos that allow local citizens to T: 028 9045 9458 acupuncture to up to 20 people. development, IT & current community deal with local issues. To that end, Therapies include reflexology, 地址 : 北愛爾蘭華人福利會 issues. You can contact us on the Charter NI further embraces the aromatherapy massage, Indian head Chinese Welfare Association number below. concept The National Occupational massage, reiki and much more. Standards (NOS) that further Aim: to support members of the 2a Regent Street Information can be found on www. ensures community development Chinese community to report to Belfast chwbbelfast.org. Please contact us at processes are implemented reduce crime whether they are BT13 1EX the following address: through a professional and integral a victim of a racial hate-crime, T: 028 9023 1602 689 Upper approach and above all, allow domestic violence, exploitation or Centre for Health and Wellbeing Belfast intergenerational engagement any other community safety issues. BT12 7FP through mentoring and one to one 目的：對華人社區的社會安全問題的 Centre for Health and Well Being www.chwbbelfast.org consultancy programmes addressing 受害者給予支持，減少犯罪。這些社 delivers complimentary therapies, T: 028 9022 3220

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區安全問題包括種族歧視，家庭暴力 人用帶侮辱性的字眼､塗鴉令到你的 Citizens Advice Bureau Belfast - North Belfast 或其他任何社會安全方面的。 人生受到威脅？ 40-44 Duncairn Gardens There are a number of different ways This service is available to all Would you like to speak to someone Belfast, BT15 2GG that CAB advisers can help people to Chinese communities including new about your safety? 030 01233 233 resolve a problem. Advisers do not arrivals within Northern Ireland and 你需要跟某人傾談有關你的安全問 tell clients what to do, but explain Belfast - Central Belfast Chinese overseas students. 題嗎 ？ their options and the possible Merrion Business Centre 這項服務是為所有華人社區的成員提 Contact: Chinese Welfare Association outcomes of different courses of 58 Howard St 供，包括新來的或已在北愛爾蘭定居 to help you. action. Clients are encouraged to Belfast, BT1 6PJ 的華人和中國留學生等。 如有需要﹐請到華福會可以幫助 make their own decisions and act on 030 0123 3233 Are you the victim of a racial their own behalf. We enable clients incident? 1 Embankment to manage their own problems Belfast - East Belfast 你是一個種族歧視事件中的受害者 Belfast by focusing on their needs as The Arches Centre 嗎? Mobile/手機 : 07888 398630 for individuals. For further information 1a Westminster Ave North Has your property been vandalised? emergencies visit: www.citizensadvice.co.uk or Belfast, BT4 1NS 你的居住環境是否被破壞 ？ Office/電話 : 028 90288277 for online self help advice visit 030 0123 3233 Do you feel unsafe living in your Email /電 子 郵 件: www. adviceguide.org.uk. neighbourhood because of name [email protected] You can also download our calling, graffiti or intimidation? free CAB App. 你是否覺得你的居住區不安全因為有

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Belfast - Falls CAB Community Restorative Justice CRJI’s aim is to achieve a positive Falls CRJI Office 77a Springfield Road Ireland (CRJI) outcome for all parties involved. Our 111A Springfield Road, Belfast practitioners will assist people to Belfast, BT12 7AE CRJI provides a safe and confidential BT12 7AG identify and clarify issues important T: 028 90 31 4188 community service which is 030 01 23 3233 to them. We offer a broad range available to all. North Belfast CRJI Office of services/support to ensure that Belfast - Shankill CAB Unit 8, Flax Centre CRJI’s trained staff and practitioners a positive outcome is reached. Spectrum Centre Ardoyne Avenue, are impartial; their role is to provide For more information on the wide Unit 2, 331-33 Belfast a safe and structured format that range of services we provide, please Belfast BT14 7D brings local people together to contact one of our offices, located BT13 2AA T: 028 9075 3043 enable them to resolve issues that throughout Belfast. 030 01 23 3 233 are affecting their quality of life. All South and East Belfast CRJI Office Unit 3 105A Belfast - Suffolk & staff and practitioners have been 20a Beechfield St Andersonstown Road Andersonstown CAB checked by Access NI to ensure the Short Strand Belfast 208 Andersonstown Road protection of children and vulnerable Belfast BT11 9BS Belfast adults. Our practitioners are highly BT5 4EQ 028 9030 1521 BT11 9EB trained in the following areas: T: 028 9045 6889 030 01 23 3233 Restorative practices, human rights and counselling skills among others.

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Corpus Christi Services range of services including: Social does not matter how long ago the Depaul Ireland Security Benefits, Housing, Pension death occurred, and all support Corpus Christie Services is a Depaul Ireland supports people Credits, Debt related issues, Tribunal is free of charge and confidential. registered charity that was founded who are homeless or at risk of Representation and more. Cruse is a national charity, and is not in July 1989. The company exists to homelessness. affiliated to any political or religious promote sustainable development 2b Springhill Drive organisation. We offer an inclusive The services we offer for people in and thereby alleviate the worst Belfast and impartial service to anyone who Northern Ireland include: conditions of social exclusion and BT12 7SH needs it. If you think we can help, Community & Outreach including poverty. Corpus Christi Services For our Confidential Counselling Line please contact the Cruse Victims & a Day Centre, Community offer One-to-one counselling to please call: 028 9043 4233 Survivors Manager on: Befriending and Floating Support, those affected by a range of trauma, CRUSE Bereavement Care T: 028 9079 2419 Accommodation & Floating Support including ‘Troubles’ and mental for Vulnerable Families, Harm health related issues. The service Cruse Bereavement Care has recently 10 College Green Reduction Support including aims to keep waiting times to a received funding from the Victims Belfast Accommodation for People minimum and new referrals can & Survivors Service to provide BT7 1LN Struggling with Alcohol Addiction: expect to be seen for assessment specialist bereavement support and T: 028 9023 2695 If you are facing homelessness within 7-10 working days. counselling to anyone bereaved as a Helpline: 084 4477 9400 in Belfast, Derry/Londonderry, Our Welfare Advice Project also result of, or in consequence of, the E: [email protected] Dungannon, Newry, Mourne or offers free independent advice on a conflict in Northern Ireland. It www.cruse.org.uk Armagh and are looking for help,

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contact us today; Our Belfast office is Elaine Mansfield 028 9032 6256 service that can be helpful for people survivors of domestic violence, any located at: 3rd Floor Grove House who are looking for one-to-one type of crime, sexualised violence. 145-149 Donegal Pass support for a range of issues. The We also provide support in benefit Ravara House BT7 1DT counselling service is free of charge analysis, debt management and 1 Fitzwilliam Avenue, T: 028 9032 6256 and people can simply phone to refer housing issues. We deliver a Belfast, BT7 2HJ. themselves for an appointment with variety of training such as personal T: 028 9064 7755 East Belfast Mission; Care a counsellor. development, IT, Counselling Level [email protected] Community Counselling 2, Cooking. Our young women’s www.depaulireland.org Skainos Square East Belfast Mission provides a project works with young people’s 239 Newtownards Road Donegal Pass Community Forum variety of services to the wider aged 13yrs-18yrs providing sexual Belfast BT4 1AF East Belfast community including: health, drugs & alcohol Awareness Donegall Pass Community Forum T: 028 9045 8560 a homeless hostel, employability etc. We deliver tailor made training delivers Lifeline Counselling Services E: [email protected] support, work experience and to young women between the age of within the community from Mon – Contact: Megan Miller community outreach services. These 16-24yrs aiming at progression into Friday. Our other services include services are free of charge and open Falls women’s centre employment. Housing, Welfare and Debt Advice, to all. Unemployment advice and help with Falls Women’s Centre provides 256-258 Falls Road job applications and searches. For Care Community Counselling, EBM’s advice, support, counselling and BT13 more information please contact counselling service, is a specific complementary therapies to women T: 028 9032 7672

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Families Beyond Conflict ours that are committed to making 56 Tennent Street 1-6 Geeragh Place a difference to the lives of victims of Belfast BT13 3GB BT10 0ER Families Beyond Conflict is a drop-in the Northern Ireland Troubles. We T: 028 9024 8985 T: 028 9062 0474 centre; it is a safe place for families have deep pride in the progression E: [email protected] affected by the Northern Ireland Groundwork NI Office and achievements of adults and Contact: Megan Miller Troubles and funded by the Victim & children who come through our Community Development, Good Survivors Service. We are situated in Finaghy Community Centre doors and I know that we are creating Relations, Neighbourhood Issues, an easy-to-find location that enables opportunities, tools and life-long The community centre provides Ethnic minorities, Policing & people to get information, help, and skills to empower people to make facilities for ethnic groups to Community Safety, Anti- sectarianism advice and to express their concerns significant differences in their meet and plays host to a number & Anti-racism, support for victims. and issues. We offer informal, lives and in their families lives, to of cultural awareness events continuing contact with people Contact us at: become Survivors and for a chance throughout the year whereby during specific, regular hours, not 63/75 Duncairn Gardens to use those skills to benefit their residents in the Finaghy area are just occasionally or sporadically. Belfast, BT15 2GB community and beyond. Project invited to attend, socialise and We offer a low-key, easy way to ask T: 028 9075 7341 Manager Sharon Bailey can deal with learn about various ethnic groups. questions or make comments. enquiries from clients that cover a This is an important group in terms F.B.C. is composed of local people range of issues. of promoting good relations and and thus is fully embedded in the speaking out, taking a stand against community and it is groups like sectarian and hate crime.

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H.A.V.E.N. Victim Support Group HAVEN provides services such as, HERe NI Homeplus NI Complementary Therapies, Respite HERe NI is a place for lesbian and Homeplus NI is a homeless charity HAVEN’s definition of a victim is; day breaks, Social activities, bisexual women to meet new friends, based in Belfast, which was founded Someone who has been physically Personal courses and Befriending have fun, enjoy social activities in September 2000. We operate a or psychologically injured as a result among others. Individuals can be with likeminded people and Street Outreach project for rough of, or in consequence of a conflict referred to HAVEN from the Victims participate in health and wellbeing sleepers in Belfast 365 nights a related incident; Someone who and Survivors Service or alternatively activities. We run a range of groups year and a daily Drop-In Centre for provides a substantial amount of care they can call HAVEN to arrange an across Northern Ireland including a Basketball team, writers group, homeless Migrant Workers, Refugees for the above; Someone bereaved appointment whereby an interview older women’s group, film group and Asylum Seekers. The Centre is as a result of or in consequence of a will be arranged to assess their and our Family group is one of the self-referral and we provide a wide conflict related incident; Someone individual needs. largest we run. If you or someone you range of services including food, physically or psychologically injured Richview Regeneration Centre, know needs support or just wants clothing, washing and showering as a result or in consequence Level 2 to meet other lesbian or bisexual facilities, access to internet, of witnessing a conflict related women, contact us on: hello@hereni. 339-341 Donegall Road emergency health care, alternative incident or in consequence of an org or 028 9024 9452 or find us on Belfast therapies, assistance in securing incident or providing medical or Facebook. We’re HERe to support BT12 6FQ you: housing and employment, as well as other emergency assistance to an T/F: 028 9031 4080 practical and emotional support. individual in connection with a 2nd Floor Face book – havenvsg, conflict related incident. 9-13 Waring St E: [email protected] Belfast BT1 2DX T: 028 9024 9452

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113 University Street legal advice to personal support. We adults and children in need in First Floor Unit B Belfast, BT7 1HP would urge anyone who has been and around North Belfast. Our 254-256 Ballysillan Road T: 028 9031 1836 intimidated or victimised to contact chief executive was brought up in Belfast E: [email protected] us. All cases will be treated in the North Belfast and is a passionate BT14 6RB www.homeplusni.org strictest confidence. Our office is advocate for improved mental T: 028 9543 8166 based at: health services in this area. We www.jigsawccc.co.uk Horn of Africa People’s Aid Northern are currently developing broad Ireland (HAPANI) 83 University Street Leonard Cheshire NI system of support for people with Belfast Horn of Africa People’s Aid Northern emotional or mental health issues Leonard Cheshire are one of the UK’s BT7 IHP Ireland works to support individuals and their carers, through outreach largest voluntary sector providers T: 028 9043 6445 from the region across a range of and drop-in services and mentoring, of services for disabled people. We www.hapani.org concerns including, experiences of as well as counselling. We work in offer a wide range of services provide hate crime. From our surroundings Jigsaw Community Counselling close partnership with community support, respite and care for people within the community, we recognise Centre groups and local schools and local with disabilities and their carers. hate as a serious challenge to GP’s. Jigsaw offers a completely If you have been a victim of a hate Jigsaw Community Counselling members of visible minorities non-discriminatory service and crime you can contact our Centre is a registered charity in Belfast and HAPANI can offer counselling referrals are welcomed advocate at: which provides culturally sensitive sensitive and holistic assistance to from all sections of the local counselling at minimal cost to victims of hate crimes ranging from, community: We are located at:

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Shane Gorman by You’. MACS core services are of deprivation within the Belfast, with the service. Our Belfast office Email: [email protected] Supported Housing, Mentoring and and Co.Down areas. The is at: T: O28 9066 1281 Floating Support. young people we support often have 4 Lower Crescent M: 078 2731 8631 MACS Supporting Young People become stuck and are engaged in Belfast Be Safe Stay Safe works with young people aged 16-25 negative patterns of thinking and BT7 INR 12 Derryvolgie Avenue who are: behaviour that prevent them from T: 028 9031 3163 Belfast, BT9 6FL fulfilling their potential and leading • Experiencing mental health E: [email protected] the lives that they want to lead. Our MACS difficulties www.macsni.co.uk main role is to help them through • Misusing substances Our vision is ‘Life is gr8 for young this period so that they can move on Mediation Northern Ireland • Engaged in anti-social behaviour people’ and we provide a range of and achieve the goals that they have • Care experienced or have social Mediation Northern Ireland works support services for young people set for themselves. services involvement to support victims of hate incidents. aged 16-25 years who have not • Homeless or at risk of Referral Process - MACS accepts In particular we offer a listening ear had a fair deal. We believe that homelessness referrals from a range of services/ to people who have been targeted young people should make their • Who self harm and/or are suicidal organisations and young people can because of their religious belief, own choices,risk mistakes and and who are marginalised and also self-refer. political opinion, racial background, participate. Our aims are ‘Strength at risk. gender, socio economic status, Excellence and Vision’, ‘Getting you Support is on voluntary basis and the marital status, age, ability or sexual to where you want to be’ and ‘Led We work across the highest areas young person must want to engage

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orientation. We help people think Mencap E: [email protected] , young people, adults and families through the impact of the incident web: www.mencap.org.uk/northern- through our 3 Belfast offices as well Everything we do is about valuing on them and what they can do to ireland as through over 12 outreach centres and supporting people with a overcome the impact. We also across the city. learning disability, and their families New Life Counselling try to connect victims into wider New Life Counselling provides and carers in Northern Ireland so community cohesion activities New Life Counselling is a voluntary these services in relation to a wide we can help them transform their because we believe that belonging counselling organisation committed range of issues. Typically referrals own lives. We provide services for creates a support structure that to supporting the emotional health are received from those affected people with a learning disability of reduces the sense of fear and and wellbeing needs of its clients by stress, anxiety, depression, all ages, offering practical support isolation that victims often feel after through the provision of one to relationship breakdown, drug/ and information and campaigning an incident. Victim support is not a one and group counselling and alcohol issues, bullying, self- for an end to the discrimination core element of Mediation Northern therapeutic services. Having harming and suicidal ideation, experienced by many people with a Irelands work but it is an important operated in Belfast since 1993, victims of crime and violence. Our learning disability every day. element. Contact us at: New Life Counselling continues to therapists have specific knowledge 416 Ormeau Avenue extend its service provision so those in dealing with these issues and seek 83 University Street Belfast BT7 3HY requiring counselling support can to support the client using a range Belfast T: 028 9049 2666 access these. At the present time of therapeutic processes. The staff T: 028 9043 8614 You can also access us by our New Life Counselling offers one-to- team includes arts, drama, music helpline on 080 8808 1111, one counselling services for children, and play therapists as well

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as psychodynamically trained and sectarian related interface crime has campaign to inform and influence concern, seek to guarantee actual psychodrama therapists. This significantly reduced. All sectarian debate and policy from the local access to rights and equality of range provides the capacity for the related crime is monitored, recorded to the international level with the outcome for BME communities organisation to work with a wide and whenever possible acted upon aim of protecting the human rights in Northern Ireland and through variety of clients. Contact us at: through partnership approaches. of the most vulnerable sections of research and information Victims of sectarian related hate society. We build upon both human gathering we seek to identify and 25 Ardoyne Road crime have the support of this rights and equality standards and address issues of socio-economic BT14 7HX vibrant community partnership. Sign their related legislation in Northern disadvantage and systematic T: 028 9039 1630 posting, representation, problem Ireland, the UK, the Council of Europe discrimination. North Belfast Community solving, and engagement. and the United Nations to promote 1st Floor Ascot House Development & Transition Group good race relations and racial York Road Office 24-31 Shaftesbury Square equality whilst endeavouring to Tackling sectarian and hate crime 6 York Road, Belfast, BT15 3HE Belfast eliminate racial discrimination. are at the core of our work. We work T: 028 9022 5055 BT2 7DB We work to bring about social with a number of partners from the T: 028 9023 8645 Northern Ireland Council for Ethnic change through partnership with republican nationalist community F: 028 9031 9485 Minorities (NICEM) organisations in Northern Ireland, including North belfast Interface the UK, the Republic of Ireland, Network and INTERCOMM. As a Legislation & Campaigning: Through the EU and the Council of Europe direct result of our partnership work, our legal advocacy strategy we to campaign on common issues of

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Northern Ireland Housing Executive soon as possible on 03448 920 900. an incident you need to contact your increased availability of integrated If you are ineligible for homelessness local office. We will deal with your education and shared social We are committed to dealing assistance the Housing Executive will report in confidence, investigate the housing. Contact NIMMA at: quickly and positively with any still provide advice and assistance. matter and, with your agreement, hate harassment within our estates 28 Bedford Street Following a hate motivated attack take the appropriate action to end BT2 7FE whether it amounts to a crime or not. the Housing Executive may be able to the problems you are experiencing. T: 028 9023 5444 We will work alongside communities, provide some help with emergency support the victim and will use the Northern Ireland Mixed Marriage Northern Ireland Women’s Aid repairs and to help you feel more full range of remedies available to Association (NIMMA) Federation secure in your home through the take action against perpetrators. Hate Incident Practical Action (HIPA) NIMMA has spent the last 39 years Open to all women and men affected People experiencing intimidation Scheme. providing country-wide support and by domestic & sexual violence. but not living in Housing Executive information to couples either in Freephone from all landlines properties, may also be able to The Regional Emergency Social or contemplating mixed marriage. and mobiles. Translation service use Housing Executive services Work Service (RESWS) provides an In a society where sectarianism is available. Confidential, caring such as the provision of temporary emergency out of hours service for institutionalised, NIMMA continues service 24/7, 365 days a year. accommodation and advice and the Housing Executive when our its pastoral work, as well as lobbying assistance if they are homeless or offices are closed and during holiday 29 University Street for tolerance and acceptance of threatened with homelessness. periods. Phone 028 95049999 Belfast mixed marriage through the media Contact the Housing Executive as If you have experienced or witnessed BT7 1HP and educational sources and

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T: 02890 249041 to their sexual orientation related bereavement and injury. from The Vine Centre visit on a 24 Hour Domestic & Sexual Violence • Co culture counselling service The organisation runs a holistic weekly basis for any advice queries. Helpline offered to LGB&T people range of support programmes Deals with a lot of benefits related Call 080 8802 1414 To avail of our services/support including advice, advocacy support, queries. There is also a weekly Legal E: [email protected] please call to make an appointment. youth provision, counselling, Advice Clinic – Local Solicitor on-site Text support to 077 9780 5839 complementary therapies, classes to assist with any Legal queries. 1st Floor Memorial House and a drop in service. We can be Contact us at: Rainbow Project; Belfast LGBT Centre 9-13 Waring Street contacted at; Belfast 151-157 Shankill Road The Advocacy Service at The Rainbow BT1 2DX 39 Glen Road BT13 1FD Project is funded by PSNI, Belfast T: 028 9031 9030 Belfast T: 028 9024 0642 City Council and Northern Ireland F: 028 9031 9031 BT11 8BB Housing Executive. The Advocates Simon Community NI e: [email protected] T: 028 9062 7171 role is to: w: www.rainbow-project.org E: [email protected] Simon Community NI is a local • Support LGB&T people whohave homelessness charity operating been victims of homophobic Relatives for Justice Shankill Women’s Centre a 24/7 helpline for anyone who is transphobic hate crime Relatives for Justice is a region wide The Shankill Women’s Centre homeless or at risk of losing their • Increase reporting in communities support organisation for individuals provides among other things, a home. If you’re at risk, take action • Support LGB&T people who are and families affected by conflict weekly Advice Clinic – Advice Worker experiencing housing issues due

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and call us anytime on 0800 171 when they are unable to do so community i.e ASIST, Suicide Talk. Ireland conflict. Counselling and 2222. Since 1971 we have housed themselves. Our services are available for victims complementary therapies as well as homeless people and in 2013 we now of any crime (Abuse, Rape, Domestic education and training programmes BSCR also value Diversity and take run 21 temporary accommodation violence, Anti-social behaviour, form part of the weekly timetable. great pride in promoting Equality. units in all of the largest cities and sectarianism and hate crime) as The organisation also runs trauma towns across Northern Ireland. 127-145 this can leave people vulnerable to workshops, reminiscence activities BT12 5ET suicide. and an annual remembrance event. South Belfast Community Resources T: 028 9024 4449 209 Falls Road 151 Cliftonville Road Belfast south community resources Suicide Awareness and Support Belfast BT12 6FB Belfast BT14 6JR have and continue to contribute Group T: 028 9023 9967 T: 028 9074 9944 to developing awareness and E: [email protected] F: 028 9075 1754 community action in relation to We work with the three key elements Opening Hours: Monday to Friday E: [email protected] crime and promote the rights and of the Protect Life Strategy, which 9.00 a.m- 5.00 p.m www.survivorsoftrauma.com needs of individuals and groups. The are Prevention, Intervention organisation provides initial support and Postvention. We provide: Survivors of Trauma Tar Anall to victims, survivors and witnesses Intervention Crisis, Family Support, Located in north Belfast, Survivors Tar Anall address the social, and assess their needs for further Support Groups for those bereaved of Trauma offer a range of services economic, educational and support as well as representing by suicide, Training within the for victims of the Northern individuals, and families’ interests

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emotional needs of republican accepts referrals from community and the North Belfast Advice 63/75 Duncairn Gardens ex-prisoners and their family and statutory agencies. Contact Tar Partnership (NBAP). Belfast members, especially those hard Anall at: Tar Isteach provides non partisan, BT15 2GB to reach former political prisoners independent advice, information, T: 028 9075 7341 5-7 Conway Street who suffer the greatest isolation. support and advocacy for North Belfast BT13 3DE Trauma Resource Centre We want to attain equality, inclusion Belfast, whilst promoting community T: 028 9032 3631 and emotional well-being, improve relations, equal opportunities and The trauma team is a specialist www.taranall.ie personal capacity through focused challenging discrimination. service within the Belfast Health training and increase employment Tar Isteach & Social Care Trust specifically set 244 Antrim Rd opportunities for our target group. up to work therapeutically with Tar Isteach provides advice, Belfast We provide a range of services individuals who have been adversely counselling, training and youth work BT15 2AR and support to our target group affected by ‘’. We offer for all sections of society with access T: 028 9074 6665 and the wider community these an inter-disciplinary team approach to referral pathways for provision of www.taristeach.org include; Training and Education, towards treating Post Traumatic other services where appropriate. Counselling, Family Support, Welfare Tigers Bay & Mountcollyer Stress Disorder/Complex Post Tar Isteach provides essential and Rights Advice, Complimentary Concerned Residents Group Traumatic Stress Disorder because support services within a wide Therapies, 50+ Forum, Drug and we have experiential understanding community network of groups and Housing, Environmental, Alcohol addiction support. Tar Anall that trauma affects individuals in organizations and is a member of Regeneration, Anti-sectarian, Anti- operates an open door policy and their entirety. There are 4 different New Lodge CEP, Coiste na n-Iarchimí racism, Victim support professions working within the

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team offering Psychological Trinity Community Counselling Victims and Survivors Service Individual victims and survivors Therapy, Occupational Therapy and Services should be advised that the best way The Victims & Survivors Service Physiotherapy this combined way of to avail of the assistance delivered In the Community, with the (VSS) is an arm’s length body of the working appears to be very effective by VSS is to make an appointment Community, for the Community Office of the First Minister and the as all aspects of the individuals with the VSS for an Individual Needs Trinity Community Counselling deputy First Minister (OFMDFM). experience and subsequent Review, to discuss the options that Services is a BACP Accredited VSS administers OFMDFM funding difficulties are addressed holistically. may be available to them with a VSS Counselling Service located in to enable the delivery of services An individual can self-refer to the West Belfast providing Counselling Assessor. The things that would to meet the needs of victims and service by contacting us directly by to Adults and Children in the be discussed at the appointment survivors of the “Troubles”, as telephone or alternatively speak local and Greater Belfast areas. would be entirely optional: nobody defined in the Victims and Survivors to their G.P. who will oversee Referrals can be made by Gps, is obliged to come forward, and no (Northern Ireland) Order 2006. their referral into the service. All Health Professionals, Education client will ever be expected to do The VSS administers this funding therapeutic contact is one to one. Professionals, Family, Friends and anything that he/she does not want the Individuals themselves. through 2 programmes: the Victim Belfast Health and Social Care to do. Contact us at: Support Programme (which concerns Trust funding for victim/survivor support Everton Complex 26 Norglen Gardens organisations), and the Individual 585-589 Belfast Needs Programme (which involved Belfast BT14 7GB BT11 8EL the delivery of services and support T: 028 9504 4130 E: [email protected] directly to individuals). T: 028 9020 0396

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Millennium House and survivors where they can gain assistance, education support and Unit 12 Social Economy Village Great Victoria Street access to services that will improve individual respite. The VSS assessor Hannahstown Hill BT2 7AQ their individual personal wellbeing. comes to VAST premises to conduct Belfast T: 028 9027 9100 2. Enable victims and survivors to the assessment and a member BT17 0XS General: [email protected] remember, share their story and of VAST staff will sit in on the T: 028 9062 7501 Information & Engagement: Sara. listen to others so they can feel assessments to support the person [email protected] [email protected] valued and supported. 3. Enable being assessed. Once the VSS issue Wave trauma Centre victims and survivors to reconnect the results of the assessment, VAST Victims and Survivors Trust (VAST) and recover from their traumatic assist members in accessing the WAVE is a grassroots, cross- The Victims and Survivors Trust is a experiences. 4. Deliver a professional support and assistance they have community voluntary organisation member based organisation serving community centred response to the been awarded. VAST operate a formed in 1991 to help and support people who have been affected by needs of individuals directly affected referral system to other agencies to people bereaved of a spouse as a the conflict in and about Northern by the conflict based on research meet the needs of members, such result of violence in Northern Ireland. Ireland. Our members meet the legal evidence and best practice. as social welfare, employment and Over the years it has gradually definition of a victim as outlined in formal education. VAST currently has VAST provides ongoing support to Article 3 of the Victims and Survivors 250 active members and accepts new members who are undertaking a VSS (Northern Ireland) Order 2006. members at any time. assessment, which is required to Our four strategic aims are to 1. access individual financial Create a place of safety for victims

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expanded and now offers regional, cross-community support to anyone bereaved, injured or traumatised by the ‘Troubles’. Clients can avail of; youth services, trauma training, complementary therapy, counselling and psychotherapy, outreach support, advocacy and casework service and welfare advice. For further information please contact;

5 Chichester Park South Belfast BT15 5DW T: 028 9077 9922 Ballymena Office Omagh Office 124 Broughshane Street 22 Campsie Road Ballymena, BT43 6EE Omagh, BT79 0AG 028 2563 0784 028 8224 0012 ballymena@victimsupportni. [email protected] org.uk Belfast Office Derry/Londonderry Office 70/74 Ann Street 1st Floor, Embassy Belfast, BT1 4EH Building, 3 Strand Road, 028 9024 3133 BT48 7BH [email protected] 028 7137 0086 [email protected] Newry Office 12 John Mitchel Place Newry, BT34 2BP 028 3025 1321 [email protected]

WWW.VICTIMSUPPORTNI.CO.UK