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Togo Digital Economy Diagnostic Report Togo Public Disclosure Authorized Digital Economy Diagnostic Report Public Disclosure Authorized Public Disclosure Authorized Public Disclosure Authorized © 2020 The World Bank Group 1818 H Street NW, Washington, DC 20433 Telephone: 202-473-1000; Internet: www.worldbankgroup.org Some rights reserved 1 2 3 4 21 20 19 18 This work is a product of the staff of The World Bank Group with external contributions. The findings, interpretations, and conclusions expressed in this work do not necessarily reflect the views of the World Bank Group, its Board of Executive Directors, or the governments they represent. The World Bank Group does not guarantee the accuracy of the data included in this work. The boundaries, colors, denominations, and other information shown on any map in this work do not imply any judgment on the part of The World Bank concerning the legal status of any territory or the endorsement or acceptance of such boundaries. Nothing herein shall constitute or be a limitation upon or waiver of the privileges and immunities of the World Bank Group, all of which are specifically reserved. Rights and Permissions This work is available under the Creative Commons Attribution 3.0 IGO license (CC BY 3.0 IGO) http://creativecommons. org/licenses/by/3.0/igo. Under the Creative Commons Attribution license, you are free to copy, distribute, transmit, and adapt this work, including for commercial purposes, under the following conditions: Attribution—Please cite the work as follows: World Bank Group. 2019. Togo Digital Economy Diagnostic Report. Washington, DC: World Bank. License: Creative Commons Attribution CC BY 3.0 IGO. Translations—If you create a translation of this work, please add the following disclaimer along with the attribution: This translation was not created by the World Bank Group and should not be considered an official World Bank Group translation. The World Bank Group shall not be liable for any content or error in this translation. Adaptations—If you create an adaptation of this work, please add the following disclaimer along with the attribution: This is an adaptation of an original work by the World Bank Group. Views and opinions expressed in the adaptation are the sole responsibility of the author or authors of the adaptation and are not endorsed by the World Bank Group. Third-party content—The World Bank Group does not necessarily own each component of the content contained within the work. The World Bank Group, therefore, does not warrant that the use of any third-party-owned individual component or part contained in the work will not infringe on the rights of those third parties. The risk of claims resulting from such infringement rests solely with you. If you wish to reuse a component of the work, it is your responsibility to determine whether permission is needed for that reuse and to obtain permission from the copyright owner. Examples of components can include but are not limited to, tables, figures, or images. All queries on rights and licenses should be addressed to World Bank Publications, The World Bank Group, 1818 H Street NW, Washington, DC 20433, USA; e-mail: [email protected] | 2 Acknowledgments This Report was prepared by a World Bank Group team led by Isabel Neto (Senior Digital Development Specialist) and Marolla Haddad (Senior Digital Development Specialist) including Maimouna Gueye (Senior Financial Sector Specialist), Mouhamadou Moustapha Lo (Education Specialist), Simon Pierre Jules Duchatelet (Digital Entrepreneurship Consultant), Saidou Diop (Senior Public Sector Specialist), and Mohamed Moustapha Sarr (Digital Development Consultant).. The team benefited from the insights of Togo’s country office staff and from the support provided by Kossiwa Naman. Overall guidance was provided by Coralie Gevers, Country Director for Côte d’Ivoire, Benin, Guinea and Togo, and Hawa Cisse Wague, Resident Representative for Togo. Additional guidance and contributions were provided by Michel Rogy (Practice Manager, Digital Development, IDDO2), Consolate Rusagara (Practice Manager, Finance, Competitiveness and Innovation, EAWF1), Christophe Rockmore (Practice Leader, HAWDR), Jerome Bezzina (Senior Digital Development Specialist, IDD02), Emmanuel Claude Bernard Vassor (Consultant, IDD03). Moreover, the team is grateful to the peer reviewers of this report – Xavier Stephane Decoster (Senior Digital Development Specialist, IDD02), Kimberly D. Johns (Senior Public Sector Specialist, ESPSA), Siegfried Zottel (Senior Financial Sector Specialist, EAWF2), Elena Gasol (Senior Private Sector Specialist, EAEF1), and Koji Miyamoto (Senior Economist, HEDGE) for their valuable comments. The team would like to express their sincere gratitude to all government and private sector organizations for their insights and generous cooperation during the drafting of this report. The team would especially like to thank the Ministry of Digital Economy and Digital Transformation for their precious cooperation and availability. | 3 Table of Contents Acknowledgments ........................................................................................................................................ 3 Table of Contents ......................................................................................................................................... 4 Acronyms List ............................................................................................................................................... 7 Executive Summary ..................................................................................................................................... 8 Introduction ....................................................................................................................................... 16 1.1 Country at a Glance: Togo ........................................................................................................... 16 1.2 Background on the Digital Economy in Togo ............................................................................. 18 Digital Infrastructure Pillar................................................................................................................ 20 2.1 Importance of Digital Infrastructure ........................................................................................... 20 2.2 Diagnostic Findings: Current State of Digital Infrastructure Pillar ........................................... 21 2.2.1 How does Togo compare in Digital Infrastructure and Services? ..................................... 21 2.2.2 Market Structure and Competition ..................................................................................... 25 2.3 Digital Infrastructure Recommendations and Next Steps ........................................................ 33 Digital Platforms Pillar ...................................................................................................................... 36 3.1 Importance of Digital Platform Pillar .......................................................................................... 36 3.1.1 Definition of Digital Platforms ............................................................................................. 36 3.1.2 Benefits of Digital Platforms ................................................................................................ 37 3.2 Diagnostic Findings: Current State of Digital Platforms............................................................ 40 3.2.1 Public Digital Platforms........................................................................................................ 40 3.2.2 Constraints facing the development of Digital Public Platforms....................................... 46 3.2.3 Private Digital Platforms ...................................................................................................... 47 3.2.4 Constraints facing the development of Digital Commercial Platforms ............................. 47 3.3 Digital Platforms Recommendations and Next Steps ............................................................... 49 Digital Financial Services Pillar ........................................................................................................ 52 4.1 Importance of Digital Financial Services Pillar .......................................................................... 52 4.2 Diagnostic Findings: Current State of Digital Financial Services Pillar .................................... 53 4.2.1 Availability of Digital Financial Services.............................................................................. 53 4.2.2 Enabling environment for DFS ............................................................................................ 55 4.2.1. Constraints to Digital Financial Services Development .................................................... 58 4.3 Digital Financial Services Recommendations and Next Steps ................................................. 60 Digital Entrepreneurship Pillar ......................................................................................................... 65 5.1 Importance of Digital Entrepreneurship Pillar ........................................................................... 65 | 4 5.2 Diagnostic Findings: Current State of Digital Entrepreneurship Pillar ..................................... 66 5.2.1 Business training and support ............................................................................................ 67 5.2.2 Access to markets ...............................................................................................................
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