These Minimum requirements are for • 1.5 GHz processor or equivalent success accessing and using the Avaya • 512 MB RAM Learning Center. See below for additional • VGA-compatible 800x600 screen resolution or higher; requirements for the various mediums of • 16-bit color setting or higher (compatible with 8-bit color) training delivery. We recommend adding • Sound card www.avaya-learning.com to your trusted • USB Headset with Microphone recommended for Virtual Campus and Remote Labs websites. Minimum System Requirements:

• IE 6 with MS Windows XP SP2 or SP3 • IE 7 with MS Windows XP SP2 or SP3 or MS Vista • Firefox 2.0 with MS Windows XP SP2, SP3 or MS Vista • Safari 3.1.2 with Mac OS X 10.4 or 10.5

All Web based, Virtual Campus, Remote Minimum Requirements for all Online Training available via the Avaya Learning Center Instructor Led sessions and Remote Labs • Browser and OS combinations o IE 6 or Firefox 2.0 with Java and flashplayer MS Windows XP SP3 • Windows Media Player 6.4 • 1.5 GHz processor • 512 MB RAM • VGA Compatible 1024x768 Resolution Screen • LAN/Cable/Broadband • Sound card • USB Headset with Microphone (for Virtual Campus and Remote Instructor Led Sessions) • Latest versions of JAVA and FLASH

14 February 2014 v1 Training Medium Validations All Web based, Virtual Campus, Remote We recommend updating your Java and Flash player Plug-Ins to the latest available. You can Instructor Led sessions and Remote Labs get these updated from the Avaya Learning Center Support page: (Continued) https://www.avaya-learning.com/t/LearningSupport/helpful_downloads

Please note you will be redirected to a page outside of the Avaya Learning Center when installing these Plug-Ins. You may also be prompted to install a Google/Yahoo toolbar. Please uncheck this option before continuing.

For Adobe Flash please install the appropriate Adobe Flash plug-in that is recommended for your browser. Use the following link to verify your Flash player plug-in http://www.adobe.com/software/flash/about/

Avaya Learning Virtual Campus The Avaya Learning Virtual Campus is a socially immersive learning environment where students practice skills and collaborate with peers, instructors and subject matter experts. The collaborative learning approach inside the Virtual Campus empowers learners anywhere, anytime with complete, interactive training solutions unlocking the full value of Avaya technology.

3D Environment powered by AvayaLive™ Engage The Avaya Learning Virtual Campus 3D Environment provides students 24X7 unlimited access to self-directed lecture materials and ebooks independently and prior to engaging an instructor for mentoring and facilitated remote lab exercises.

Please see the following AvayaLive™ Engage reference materials for System Requirements

AvayaLive™ Engage Quick Start Guide

AvayaLive™ Engage Quick Reference Guide

AvayaLive™ Engage Troubleshooting Guide

AvayaLive™ Engage Demo

2D Environment (Currently available for Virtual Campus SMB curriculum) The Avaya Learning Virtual Campus 2D Environment is optimized for accessing the Self- directed materials available in the 3D Environment from tablets and smartphones. This environment also features Community Forums and Blogs.

Please see the following reference materials for System Requirements.

Avaya Learning Virtual Campus 2D System Requirements

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Training Medium Validations Remote Lab Sessions run on TECNet Avaya Learning vILT and LAB sessions are Instructor Facilitated and allow you to do hands-on work in an authentic technical environment, from your own computer, using the Internet. The remote lab environment is not a simulation. You will work on a real system. It is important to test your access per the instructions outlined in the Avaya Learning course access pre-check notification when received to ensure any access issues are identified and resolved in advance of your scheduled session.

Avaya Learning utilizes Avaya’s VPN Gateway product to provide students with remote access to Avaya Learning Training labs. The VPN Gateway uses SSL Java port forwarders and Avaya Netdirect tunneling to allow real-time access to the specific lab solutions during training events.

System requirement: Most of the common Operating System and web browser combinations are compatible with Avaya’s TECNet SSL portal access. Note: Windows 7 64-Bit is supported for Netdirect but only with a 32 bit browser at the current release. - Your browser’s Pop-up Blockers must be disabled. - A current version of Java Runtime. - A current, running, antivirus program.

Netdirect connections make use of UDP 5000-5001 or fallback 443. Access to these portals requires support for local loopback 127.0.0.1 to 127.0.0.20 to forward packets to support access to some of the labs. Please ensure any client firewalls and any Security applications you are running are able to accept such connections. You may need to consult your software manual or with your IT team on instructions on how to do this.

If your internet access is via a web proxy, you may need to add the 127.0.0.1-127.0.0.20 range to the proxy exception list. When running the event, please do not connect to another system via a VPN connection as this may conflict with the training. Where possible, we recommend taking the event on a direct-to-internet connection to avoid possible corporate proxy issues.

For Avaya Employees on the corporate network, you must disable your browser's web proxy and automatic configuration script for the duration of the session. Or use an alternate browser with no proxy enabled.

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Training Medium Validations Remote Lab Sessions run on TECNet Disable ALL Pop up Blockers (continued) If using Internet Explorer; please follow these steps to turn off the Pop-Up Blocker: If you are not able to disable pop-ups, 1. Open a new Internet Explorer Browser download and install software to your 2. Click the Tools menu computer due to Administrative rights, please 3. Click Pop-up Blocker contact your Local IT Support for help. 4. Click Turn Off Pop-up Blocker (if the option says turn on Pop-up B locker, then disregard) 5. Confirm by clicking the Yes button.

Pop-up Blockers are installed while using programs or browsing the Internet. Programs like Google Toolbar, Yahoo Toolbar, MSN Toolbar, Windows Live Toolbar, Star ware Toolbar, Smiley Central, etc...

Check for Pop-up Blocker Toolbars via Internet Browser 1. Open a new Internet Explorer Browser 2. Click on View 3. Select Toolbars 4. An list of either checked or unchecked options will appear 5. Any unused programs/options apart from the standard need to be uninstalled using Add/Remove programs. o Access the Control Panel >> Add/Remove Programs >> select the respective program and click on Change/Remove to complete the Un- installation process.

Validate Require Server Verification for TECNet is disabled 1. Open an Internet Explorer window 2. Click on your Tools toolbar then click on Internet Options from the drop down menu 3. Click on the Security tab then Trusted Sites 4. Click on the Sites button 5. You should now see the Trusted Sites window 6. Make sure that the setting “Require server verification for all sites on this zone” is unchecked. 7. On the “Add this website to the zone” enter the following and click on the Add button: https://trn-na1.avaya.com ; https://trn-na2.avaya.com ; https://trn-apac1.avaya.com ; https://trn- emea1.avaya.com This action should move the website you just typed in to the Websites field. 8. If you have verified the website was populated in the Websites field please click on the Close button then go to the next step.

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Remote Lab Sessions run on TECNet Check your proxy settings (Continued) On the Internet Options window please click on the Connections tab. If you are using a proxy then you need to add an exception for 127.0.0.*

Internet Explorer To bypass a range of IP addresses or a specific domain name, specify the addresses in the proxy exception list:

1. In Internet Explorer, on the Tools menu, click Internet Options

2. On the Connections tab, click LAN Settings.

3. Click Advanced, and type 127.0.0.*; in the Exceptions area

Mozilla Firefox To bypass a range of IP addresses or a specific domain name, specify the addresses in the proxy exception list: 1. In Mozilla Firefox, on the Tools menu, click Options.

2. On the Advanced tab, click Network.

3. Click Settings, and type 127.0.0.1/27, in the No Proxy for area

Google Chrome Google Chrome uses Internet Explorer’s settings for proxy. Change the settings per the Internet Explorer instructions.

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