CommUNITY Barnet Useful Information and Contact Details

Urgent contact numbers • If you have a medical emergency and need immediate medical attention Call 999 • If you are feeling unwell and need medical advice and guidance Call 111 • For Urgent Mental Health Help call 24-hour Crisis Telephone Service: 0800 151 0023 or 02087023000

Mental Health and Wellbeing:

• Barnet, Enfield and Haringey Mental Health Trust has a crisis and emergency service. This service is there to support you if you are experiencing a mental health crisis and need help quickly. You can access this service through your GP, by calling 111 or by dialling the number for your borough’s emergency service:

Enfield 020 8702 3800 Barnet 020 8702 4040 Haringey 020 8702 6700

• Samaritans on 0116 123 free from any phone • Barnet Wellbeing Service on 0333 344 9088, open from 28th - 31st December 10:00 am - 4:00 pm.

Domestic Violence Support – Barnet

• If you are in immediate danger - Call the police on 999 • Domestic National Domestic violence helpline 0808 2000 247 Open throughout the holiday • Silent Help: If you need help but are unable to speak, ring 999 when they answer press 55. This alerts the operator, and the police will be sent to help you

• The Barnet Sanctuary Scheme - Provide victims and survivors of domestic abuse with home security measures Telephone: 020 8359 7618

• Solace Advice line 0203 874 5003 Monday - Friday 10am - 4pm. Additional 6pm - 8pm on Tuesdays. CLOSED: 25th & 28th December and New Years Day. Email: [email protected]

• Solace Rape Crisis helpline - 0808 801 0305 Open Monday & Friday 10am - 2pm, Tuesday 10am - 1pm, 6pm - 8pm, Wednesday & Thursday 1pm - 5pm. Email: [email protected].

• The London Survivors Gateway 0808 801 0860 or https://survivorsgateway.london/

• Jewish Women’s Aid Provide support to Jewish women and children affected by domestic abuse and sexual violence, with both short- term and long-term support. We are open as usual from 21 December – 5 January and only closed on the bank holidays during this period. • Domestic abuse services: Telephone: 0808 801 0500: Email: [email protected] • Sexual violence support: Telephone: 0808 801 0656 Email: [email protected]

At the One Stop Shop you will receive one to- one support from an Independent Domestic Violence Advisor (IDVA) from Barnet Solace Women’s Aid, Victim Support, Jewish Women’s Aid or Asian Women Resource Centre. They will also discuss safety options and complete a risk assessment with you. Solace Advocacy and Support Service - Provide free and confidential support for women and men in Barnet affected by domestic abuse. - Telephone: 0203 874 5003 Email:[email protected]

COVID Testing Barnet Mobile testing unit

Please note amended operating hours from Monday 7 December. All MTU operating hours will be between 9.00am and 3.00pm. These operating hours will apply until 1 January 2021.

• Wednesday 23 December at Barnet House • Saturday 26 December at Community Hospital • Sunday 27 December at Edgware Community Hospital • Tuesday 29 December at Barnet House • Thursday 31 December at Shopping Centre • Saturday 2 January at Edgware Community Hospital.

Local slots for any day of testing become available for booking online from 6pm the day before. Do not use public transport. You must book an appointment online here or Call 0300 303 2713

Watling Community Centre - 145 Orange Hill Rd, Edgware HA8 0TR Appointment required - Referral not required Hours: Open ⋅ Closes 8PM Phone: 0300 303 2713

Middlesex University Ravensfield House Car Park – University, The Burroughs, Middlesex NW4 4BS Appointment required - Referral not required Hours: Open ⋅ Closes 8PM Phone: 0300 303 2713 The best time to call for full availability is the morning, you will be allocated, your nearest, open test centre.

Addiction Helper

Addiction Helper are a free, 24-hour helpline organisation that helps addicts and their families overcome addiction, find local treatment, and offer support and advice for alcohol, drugs and behavioural addictions. All our staff are trained alcohol and drug counsellors. This is a private service, but they will signpost the caller to the right free service and provide immediate emotional support.

Open: 24 Hours, 7 days a week (Throughout Christmas)

Phone: 0800 44 88 688

Email: [email protected]

Web: www.addictionhelper.com

Talk to FRANK (All ages)

Honest Information about drugs. Need some friendly, confidential advice?

Open: 2pm - 6pm, 7 days a week - live chat service

Phone: 0300 123 6600

Chat Text 82111 - Text a question and FRANK will text you back.

Email: Send an email and FRANK will message you back. The reply will come from [email protected] and the subject line will not have your question in it. FRANK will only ever reply to you. You will never receive an email you didn't ask for.

Alcoholic Anonymous

Calling them will connect the caller with a fellowship of men and women who share their experience, strength and hope with each other. A confidential and non-judgmental service that is here to listen. Open - All year round, even through Christmas Phone: 0207 407 0700 London Support number

Pharmacies over the festive break. A full list of all the pharmacies opening hours over the festive period can be found here

The NHS Volunteer Responders Scheme Service continuity during Christmas and New Year bank holidays Some volunteers will be on duty over the Christmas and New Year period, including the bank holidays for urgent and emergency prescription and shopping services

The Support Team and Safeguarding Teams will also continue to be available throughout the holiday period. Hours: between 8am-8pm 7 days a week. Phone: 0808 196 3382

You can find more information about the programme can be found here

Barnet Befriending

Age UK – 55 year plus Our befriending service matches carefully vetted volunteers with Barnet residents who are lonely and isolated. Relationships normally involve regular home visits for a chat and a laugh. Some matches may also involve outings to shops or parks, help with paperwork and modern technology. The befriending service has adapted to the COVID-19 crisis and has established an additional Telephone Pal service whereby most of the volunteer/client interaction is via telephone or online and there is more emphasis on enabling people to find information and safe social outlets. Our Handyperson Service is also now offering shopping, prescriptions collection and meals. Our service will evolve to reflect changing needs as lockdown begins to ease for some people.

If you or someone you know is interested in our Befriending Service please email us or call on 020 8432 1416. You will be sent an information pack and a referral form. Our frequently asked questions explain more about the referral process.

The CommUNITY Barnet Telephone Befriending Service, ages 18-55, provides Barnet residents, with support, comfort, and connection to the community. If you or anyone you know is feeling isolated or lonely, we are here to:

• Have a friendly chat to help you deal with the feeling of loneliness • Support you to increase your confidence and sociability • Listen to your concerns and needs however large or small • Help with signposting to other useful services in the borough

Open: Sunday 27th December - Sunday 3rd January from 10:00 am - 2:00 pm except New Year's Day. Phone: 020 8016 0016 Email: [email protected] Read more about the service here

Utilities Failure

In the event of utilities failure, your service provider is responsible for re-establishing the network. If you are suffering a power cut or any utilities outage you should contact your service provider or local electricity distribution company. The service providers have a wide range of alerts which inform them of any disruption in the network.

Find out the contact details for your local electricity distribution company here Helpful advice during a power cut can be found here

Did you know you can pre-register with UK Power Networks for extra support in the event of a power cut if you are in a vulnerable category. You will be eligible if you:

• are dependent on medical equipment • are chronically sick, have a disability, elderly or are blind or visually impaired • have a young baby • live in a nursing or residential home or have any other condition you think UK Power Networks should consider

Register for priority services in the event of a power cut here

Registering for priority services for water

Thames Water offer a free Priority Service to customers who find themselves in vulnerable circumstances. By registering for this service Thames Water aim to provide free support in the unlikely event you have no water, by prioritising the most vulnerable first.

Find out more information about Thames Water priority service here

Food Banks during the festive period

Barnet Community Projects, Rainbow Centre – Referrals and Self Referrals Address: Rainbow Centre, Dollis Valley Drive, Barnet, EN5 2UN Telephone: 020 8441 9837 Email: [email protected] and [email protected] Website: Barnet Community Projects, Rainbow Centre Open Thursdays 9-1pm We will be running as usual on Thursday mornings on Christmas Eve and New Years Eve

Barnet Refugee Service N.B. for refugees and asylum seekers - Ring to arrange Address: 118 Avenue, London NW9 5HB Telephone: 020 8905 9002 Email: [email protected] Open: Tuesday – Thursday 2:30 – 4 pm

Bounds Green Foodbank – No Referral needed Address: St Michael's Church Hall, 37 Road, N22 8HE Email: [email protected] Website: Bounds Green Foodbank Open: Monday Evening 6 pm – 8 pm, Tuesday 2 pm – 4 pm and Thursday 2 pm – 4 pm

Burnt Oak Women's Group – Referrals Only Address: 230 Broadway, HA8 0AP Telephone: 0208 080 6587 Email: [email protected] Facebook Open – Wednesday 12.00 – 1.00pm

Chipping Barnet Foodbank - Referrals Only Address: Mary Immaculate and St Peter, 63 Somerset Road, , EN5 1RF Telephone: 07716 890535 Email: [email protected] Website: Food Bank Open Tuesday 12 noon – 2pm and Saturday 10am – 12noon

Child’s Hill Food Bank (N.B. for people living in NW2 and NW11) No Referral Needed Address: All Saints’ Church, Child’s Hill, Church Walk, London, NW2 2TJ Telephone: 020 7435 3182 Email: [email protected] Website: Child’s Hill Open: Saturdays 10.00 -12 noon CHILD’S HILL FOOD BANK NORMALLY OPENS ON SATURDAYS FROM 10 TO 12. WE WON’T BE OPENING ON THE 26TH BUT WILL BE OPEN ON THE 2ND JANUARY.

Christ Church EN5 Food bank Referrals and Self Referrals Address: St Albans Road, EN5 4LA Telephone: 020 8449 0832 Email: [email protected] Website: Christ Church Food Bank Open Fridays 11-1pm Will not be open 25th December or 1 January

Colindale Food Bank Referral – CB can refer Address: Trinity Church, North West Centre, Avion Crescent, Graham Park, London, NW9 5QY Telephone: 07415 223963 Email: [email protected] Website: Colindale Food Bank Open: Tuesday & Thursday 12:30 - 2:30 pm

Community Network Group Iranian Community Support - No referral needed Address: 107 Rex House, 354 Ballards Lane, N12 0DD Telephone: 07966366763 and 07575148796 Email: [email protected] Facebook

Edgware Foodbank – Self Referral Address: Open Heavens Christian Centre,194-198 Broadfields Avenue, Edgware, HA8 8TF Telephone: 020 8958 4040 / 07832 340634

Finchley Food Bank - No referral or voucher needed Address: St Mary's Church, 279 High Road, East , London, N2 8HG Telephone: 07849 558307 Email: [email protected] Website: Finchley Food Bank Facebook Open – Saturday 12.00 - 2pm – open to clients during the Xmas holiday

Gift Foodbank (Kosher) Self-Referral but ring to arrange Address: 379 Way, London NW4 3LP Telephone: 020 8457 4429 Email: [email protected] Website; Gift Open: Home deliveries for weekly kosher food. Working as normal, ring to arrange

Homeless Actions Barnet (HAB) - Referrals only. Foodbank for rough sleepers and rough sleepers in temporary accommodation only Address: 36b Woodhouse Road, N12 0RG Telephone: 0203 857 4132 or (text 07498 214526) Email: [email protected] Website: Homeless Action Barnet

Hornsey Foodbank, Address: The Methodist Church, 2E Lightfoot Road, N8 7JN Telephone: 07940 030353 Email: [email protected] Website: Hornsey Foodbank

Kingsbury Foodbank, (Brent) Address: Lindsay Park Baptist Church, The Mall, Kenton, HA3 9TG Telephone: 020 3745 5972 Email: [email protected] Website: Kingsbury Foodbank

Living Way Ministries - Barnet Food Share - Contact by email – no referral needed Address: 7 The Concourse, , Colindale, London, NW9 5XB Telephone: 0208 200 9130 Email: [email protected] Website: Living Way Ministries Open: Monday and Saturday 10 am -1 and pm Sunday 9 – 11 am

Closed 25, 26 and 31 December, and from 1 - 3 January, 2021. SKELETON SERVICE ON THE 2ND JANUARY FROM 10 AM TILL 12NOON.

Muswell Hill Food Bank – Referrals and Self Referrals Address: Pembroke road church, 68 Pembroke Road, N10 2HT Telephone: 0208 883 0434 Email: [email protected] Website: Food Bank Open: Mondays 12:30-2:30, Wednesday 11:30-1:30 and Friday 11:30-1:30

North Enfield Foodbank (Trussell Trust) Address: Unit 2, Lumina way, Enfield, EN1 1FS Telephone: 07826 542119 Email: [email protected] Website:North Enfield Foodbank

NW7 Hub Foodbank (Behind the library) No referral or voucher needed Address: Library, Hartley Ave, NW7 2HX Telephone: 020 8906 3125 Email: [email protected] Website: NW7 Hub Open: Tuesday and Saturday 10am to 1pm

One Stonegrove Community Trust - Ring to arrange self-referral Address: One Stonegrove, 5 Hayling Way, HA8 8BN Telephone: 0208 357 0923 Email: [email protected] Website: Stonegrove Community Trust

RCCT- Romanian Charity – Self Referral Address: Flash Musical centre, Methuen Road, HA8 6EZ Telephone: 07311 488110 Email: [email protected] Website: RCCT Open - Tuesdays & Thursdays 11am-5pm Delivery for vulnerable / elderly people, one food parcel to all those that need it, whichever borough you live in. They also provide information sessions on local services, settled and pre-settled status, employment, benefits, and health.

St Barnabas Food Bank – No referral needed Address: St Barnabas Church, 913 High Road, , London, N12 8QJ Telephone: 07872 697 623 Email: [email protected] Website: St Barnabas Facebook Open for clients every Monday during December and January from 12 noon until 2pm

St Monica’s food parcels, Address: St Monica's Church, 521 Green Lanes, Palmers Green, N13 4DH Email: [email protected] Website: St Monica’s food parcels

St Paul's Church New Southgate Food Bank Address: 11 Woodland Road, New Southgate, N11 1PN Telephone: 07746 444179 Email: [email protected] Website: St Paul's Church New Southgate

The Hive Foodbank, Archway Address: St Mary's Church, Ashley Road, Hornsey Rise, N19 3AD Email: [email protected] Website: The Hive Foodbank

Unitas Youth Zone Food Bank – Self referral Address: 76 Montrose Ave, HA8 0DT Telephone: 020 8075 5888 Email: [email protected] and [email protected] Website: Unitas Youth Zone Open: Tuesdays & Wednesdays 11am -1pm Email to register with: name, address & phone number, number of people in family, reason for needing the service

Wilds Cafe Address: St James Church, 73 Road, EN4 8RN Email: [email protected]

SUPERMARKETS

21st - 23rd 24th 25th 26th New Year’s New Year’s Eve Day Waitrose Extended closing: most - Closed 8am – 6pm Closed close 11pm Tesco Most close at 11:00 pm 7am-6pm C Aldi 7am-11pm 7am-6pm L Closed 8am – 6pm Closed Lidl 7am-11pm Early O 10am-7pm 8am-8pm 10am-7pm closing: (LONDON LONDON 7pm ONLY) ONLY M&S Foods Extended closing: open Early S Closed till midnight closing: 6pm Morrisons Normal hours 6am-6pm E 9am-6pm 7am-6pm 9am-6pm (unconfirmed) (likely) Asda Extended closing to Early D Closed 11pm OR open 24hrs closing: 7pm Sainsburys Extended hours: 6am - 6am-7pm - 10 am -5:00 10 am -4:00 Closed midnight pm pm

Safeguarding contacts If you feel you have urgent welfare concerns about children or young people that require and immediate response, phone the Multi-Agency Safeguarding Hub (MASH)

Telephone: 020 8359 4066 Telephone: 020 8359 2000 out of hours immediate response from the emergency duty team Email: [email protected] Secure Email: [email protected] If there is any immediate danger, please call 999 Open: Monday to Thursday 9 am to 5.15 pm and Friday 9 am to 5 pm

If you are worried that a child may be suffering, or may be at risk of harm, you should complete a safeguarding concern referral.

COVID-19: Resources to Aid your Wellbeing

It seems every day brings new challenges and new information that can be difficult to process. It will take time to emerge from the challenges we are currently facing and the one thing we do know is that we will all need to pull together to get through this. That is why CommUNITY Barnet will be using all our resources and channels to help look after your wellbeing, and to keep you informed and hopefully entertained.

Please visit our website for lots of useful information