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Annual Report 2016 / 17

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Annual Report 2016 / 17 Sharing our story... Ipswich Hospital Annual Report and Accounts 2016 / 17 Our Passion, Your Care. Annual Report 2016 / 17 Welcome COMMUNICATIONSCOMMUNICATIONSCOMMUNICATIONSCOMMUNICATIONSCOMMUNICATIONSCOMMUNICATIONS AND AND AND AND AND AND AND COMMUNITY AND COMMUNITY COMMUNITY COMMUNITY COMMUNITY COMMUNITY ENGAGEMENTENGAGEMENTENGAGEMENTENGAGEMENTENGAGEMENTENGAGEMENT STRATEGYSTRATEGYSTRATEGYSTRATEGYSTRATEGYSTRATEGY If you would like a short summary Sharing our story... ofIfIf you youthis Ifwould If wouldyouIfdocument, you youIf would youwouldlike likewould awould a likeshort shortlike likeor a a like summaryshortthe a summaryshort short a whole shortsummary summary summary of ofsummary of of of of this document,thisthisthis document, document,this document, document,or the or wholeor orthe the theor whole documentwholethe whole whole document document document document Contents Contents ContentsContentsContentsContents documentthis document, translated or the whole into documentanother translatedtranslatedtranslatedtranslatedtranslated into translatedinto another anotherinto into into another intoanother anotherlanguage, language, another language, language, language, please language,please please please please please For our design theme this year, we have chosen to feature some language,askask an anask askEnglish-speaking askEnglish-speaking an anask an pleaseEnglish-speaking English-speaking English-speakingan English-speaking ask friend anfriend English- friend to friend tofriend friend to to to to 33 AboutAbout3 3 3NHSAbout NHSAboutAbout3 Suffolk Suffolk AboutNHS NHS NHS Suffolk SuffolkNHS Suffolk Suffolk of our good news stories from the past year. speakingcontactcontactcontactcontact contactus us oncontactfriend on us01473 us01473 us on on ontous 01473 01473 770014 on01473contact770014 01473 770014 770014 770014 us 770014 on • • Our strategic vision and values Our strategic vision and values • • • Our strategic vision and values Our strategic vision and values Our strategic vision and values • Our strategic vision and values 01473 704770. Front cover news photographs: 55 StrategicStrategic5 5 5Strategic Strategic Strategicobjectives5 objectives Strategic objectives objectives objectives objectives • • Our top ten priorities Our top ten priorities • • • Our top ten priorities Our top ten priorities Our top ten priorities • Our top ten priorities Polish język polski Row 1 88 CommunicationsCommunications8 8 8Communications CommunicationsCommunications8 Communications and and engagement: engagement: and and and engagement: engagement: andengagement: engagement: Baby friendly award Jeśli chcieliby Państwo otrzymać krotkie backgroundbackground backgroundbackgroundbackground background podsumowanie niniejszego dokumentu lub • • The national context The national context • • • The national context The national context The national context • The national context Musculoskeletal Admissions cały dokument w innym języku, prosimy o • • The local context The local context • • • The local context The local context The local context • The local context Dementia-friendly wards skontaktowanie się z Nami przy pomocy • • The NHS Constitution The NHS Constitution • • • The NHS Constitution The NHS Constitution The NHS Constitution • The NHS Constitution osoby anglojęzycznej pod numerem • • The engagement cycle The engagement cycle • • • The engagement cycle The engagement cycle The engagement cycle • The engagement cycle • Engagement timeline • • • Engagement timeline Engagement timeline Engagement timeline • Engagement timeline Row 2 telefonu 01473 704770. • Engagement timeline • Continual learning • • • Continual learning Continual learning Continual learning • Continual learning Staff commendations • Continual learning Portuguese Português • • Our engagement initiatives Our engagement initiatives • • • Our engagement initiatives Our engagement initiatives Our engagement initiatives• Our engagement initiatives Year of specialist Fertility care • • Key principles of effective community Key principles of effective community • • • Key principles of effective community Key principles of effective community Key principles of effective community • Key principles of effective community Se pretende obter un pequeno resumo engagement engagement engagementengagementengagement engagement Row 3 deste documento, ou caso pretenda que todo o documento seja treduzido para 10 Communications1010 10Communications Communications Communications10 Communications and engagement: and and and engagement: engagement: andengagement: engagement: Emergency Therapy Team 10 Communications and engagement: outro idioma, por favor peça a um colega currentcurrent current workcurrent workcurrent currentin inwork progresswork progresswork in workin progressin progress progress in progress Technology upgrade in Theatres que fale Inglês para nos contactar através • • Media relations and horizon scanning Media relations and horizon scanning • • • Media relations and horizon scanning Media relations and horizon scanning Media relations and horizon scanning • Media relations and horizon scanning • Internal communications • • • Internal communications Internal communications Internal communications • Internal communications Frailty Assessment Base do número 01473 704770. • Internal communications • • Public information and campaigns Public information and campaigns • • • Public information and campaigns Public information and campaigns Public information and campaigns • Public information and campaigns • • External communications External communications • • • External communications External communications External communications • External communications • • Electronic media Electronic media • • • Electronic media Electronic media Electronic media • Electronic media • • Reputation management Reputation management • • • Reputation management Reputation management Reputation management • Reputation management • • Branding/social marketing Branding/social marketing • • • Branding/social marketing Branding/social marketing Branding/social marketing • Branding/social marketing 01473 704770 • • Emergency preparedness Emergency preparedness • • • Emergency preparedness Emergency preparedness Emergency preparedness • Emergency preparedness • • Community engagement Community engagement • • • Community engagement Community engagement Community engagement • Community engagement • • Equality and Diversity Equality and Diversity • • • Equality and Diversity Equality and Diversity Equality and Diversity • Equality and Diversity 1414 Our Our14 top14 top 14Our tenOur tenOur14 top priorities top prioritiesOurtop ten ten topten priorities priorities tenprioritiesfor for 2009-12priorities 2009-12 for for for 2009-12 2009-12 2009-12for 2009-12 Action Action Actionplan ActionplanAction Action plan plan plan plan Money Money Moneymatters MoneymattersMoney Money matters matters matters matters Short term communications crises plan Short term communications crises plan Short term communications crises plan Short term communications crises plan Short term communications crises plan Short term communications crises plan Risks Risks assessment assessment RisksRisksRisks assessment Risksassessment assessment assessment SWOT analysis SWOT analysis SWOT analysis SWOT analysis SWOT analysis SWOT analysis Thank You To... 1616 Appendix Appendix1616 16Appendix Appendix Appendix16one one Appendix – – stakeholder onestakeholder one one – – stakeholder one –stakeholder stakeholder – map stakeholdermap and and map map map and andmap and and communicationscommunications communicationscommunicationscommunications communications methods methods methods methods methods methods • All the staff of The Ipswich Hospital NHS Trust 01473 704770 • All our volunteers IfIf you youIfIf would Ifyou wouldyou youIf wouldyou would wouldlike like would this likethis like like report thisreport likethis this reportthis report report report • All our patients and visitors inin another anotherininin another another anotherin format anotherformat format format format – – formatsuch such – – –such as such assuch – such as as as as • Fundraisers throughout the community – individuals, families and EasyRead,EasyRead,EasyRead,EasyRead,EasyRead,EasyRead, large large large largeprint, print,large large print, print, Braille print,Braille print, Braille Braille Brailleor or Braille or or or or organisations audioaudioaudioaudio – audio– please pleaseaudio – – –please please please telephone –telephone please telephone telephone telephone telephone • The Ipswich Hospital Band 01473 0147301473014730147301473 770014 77001401473 770014 770014 770014 770014 704770 • The Ipswich Hospital Community Choir • Hospital Radio Ipswich • The media – Ipswich Star, East Anglian Daily Times, BBC Radio Suffolk, Heart, Town 102, BBC Look East, ITV Anglia • Health colleagues in the east of England This report was compiled by the hospital’s Communication team, and designed and printed by our Design and Print Services team. Photography is by our in-house Clinical Photography team and freelance photographers. AR – 2 Annual Report 2016 / 17 Contents This Annual Report has been Performance Report 4 prepared in accordance with the requirements set out in the Overview 5 Department of Health Group Manual for Accounts 2016 / 2017. Chair’s Foreword 5 The Quality Account 2016 / 17 is a Chief Executive’s Overview 6 companion document to this report About The Ipswich Hospital NHS Trust 7 and is available online at Trust Objectives 10 www.ipswichhospital.nhs.uk Quality 12
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