Spring Edition 2016

Taranaki Business Review From the CEO, Looking after each other Spring 2016 The remarkable story of Jamie Allen is already well known in , but it’s worth reminding ourselves of the journey Welcome to the Spring edition of your that ended up with him and wife Suzy establishing a retreat quarterly Chamber of Commerce business at 517 Hurford Rd. magazine. It’s a retreat with a diff erence. There’s no touchy feely stuff , nor In 2016 there’s been a lot of positive change is it connected with the church he has had such a long and occurring at the Chamber of Commerce. high-profi le association with. Internally we have upgraded our CRM and Accounting systems and software. We have re Rather, it is a genuine and intensely personal attempt to fi ll the focused our team to ensure they are supporting our members and void that currently exists by providing a suicide prevention creating fi rst class events which will culminate in the prestigious initiative and to provide a safe haven for people in crisis, both TSB Bank Taranaki Chamber of Commerce Business Excellence individuals and families, to stay for up to three weeks, free Awards evening on November 5. of charge, “During that time they can begin to work through what might make a diff erence long-term to their situation. The franchisee had been hired to build the This is, of course, in addition to our constant core values of This will include access to all kinds of support, from there- retreat, plans were drawn up, but Jamie and Suzy were left TARANAKI CHAMBER OF COMMERCE providing Advocacy and Representation for Taranaki businesses on in, including counselling, medical support, debt-relief or with nothing more than a concrete foundation for the guest 42 Egmont Street, PO Box 2, New Plymouth 4310 both locally and at a national level and through our global assistance with housing,’’ says Jamie. lodge to show for their eff orts. PH: +64 6 759 9080 I www.taranakichamber.co.nz network. The Taranaki Chamber of Commerce has long advocated for, and But let’s not get ahead of ourselves. After much negotiation, they were fi nally given the go-ahead more recently worked with, the four councils in our region. We by the liquidators to use the plans the company had drawn up CEO The English couple arrived in New Plymouth in 2010 when Richard Williams I [email protected] I 027 440 4774 have consistently urged the Council, the for the retreat. Stratford District Council, the South Taranaki District Council and Jamie became the fi rst Dean of the Taranaki Cathedral Church the Taranaki Regional Council to adopt a common, collaborative of St Mary. So now it’s full steam ahead with the goal of opening the PARTNERSHIP DEVELOPMENT MANAGER and unifi ed strategic approach to those issues, projects and retreat before Christmas this year, with Hoff mans Builders Maura Young I [email protected] I 027 416 0444 services that aff ect our region and its economy. All went well until October last year, when the decision taking over the building. was made to indefi nitely close the church, for earthquake MEMBERSHIP DEVELOPMENT MANAGER With change now in the air for our elected councillors, the strengthening. “I am committed to the Taranaki Retreat as a suicide prevention Rebecca Johnson I [email protected] I 021 778 621 Taranaki Chamber issued to all the candidates standing in the initiative. There were some terrible losses to suicide over Local Government Elections, the following ‘manifesto’ on behalf In the aftermath of the Christchurch earthquakes it was Christmas and New Year and I believe that the Retreat will of not only our members but for all our regions businesses. We classifi ed signifi cantly hazardous. make a diff erence, and needs to. EVENTS DIRECTOR want a thriving economy across all sectors, and this focus for Bob Anderson I [email protected] I 027 752 7044 newly elected councillors will go a long way to enabling this to Jamie resigned in April, and said at the time: “I am simply ’’Christmas can be a very challenging time for families, so happen. See page 12. not the person to see through a lengthy remediation project we’re very keen to be open by then. We’re constantly getting CLIENT SERVICE SUPPORT on a building. My heart is with the lost and the least in our Richard Williams, CEO enquiries from people about their loved ones being able to Abbie White I [email protected] I 027 613 0268 community.’’ come and stay at the retreat. RECEPTIONIST Front Cover photo Jamie and Suzy suff ered a personal tragedy when one of their “If someone they love is depressed or attempted suicide, they Jessica Parker l [email protected] daughters, Carrie, died of cancer, but far from shaking their know they need help. We get requests every week. I try and Taken by Nicholson Photography and Camera Centre in Hawera, the faith, it served to reinforce their desire to do the right thing for photo captures the spirit of the Hawera central business district and suggest alternatives, but there is an unmanageable volume BARA COORDINATOR has as a backdrop the town’s iconic water tower. the community. for our community.” And that, is the whole point of the retreat. Michelle Brennan I [email protected] I 021 710 950 Fiona and Calvin Nicholson own the long-standing family business Jamie explains: “We’d benefi ted from some time on a retreat They are fi lling a vacuum that exists in our society. and are South Taranaki’s Top Shop award winner for 2016. ourselves at Ronald McDonald House at Starship Hospital. YOUNG ENTERPRISE SCHEME COORDINATOR They were thrilled that their photography shop was recognised after “We were really struck by the generosity of the hosts and the Jamie and Suzy have given all they’ve got, and now just need Miranda Williams I [email protected] I 027 751 5100 34 years in Hawera and are naturally delighted their hard work has incredible compassion shown to us, they understood totally. It a little help from good people. paid off . was amazing, incredibly healing. BOARD MEMBERS They are well known to Chamber members and were popular winners And that’s where the Taranaki business community can do its bit. Chair – Sophie Braggins, Strategy Collective of the South Taranaki category of TSB Taranaki Top Shop awards. They “So we thought we could do something better with our lives now go through to the Business Awards night on November 5 as one and give more back. ‘’ The Taranaki Retreat Trust is a registered charitable trust. Jamie Vice Chair – Heather Lucas, Mediaworks Taranaki of the three fi nalists to win the coveted overall award. is the project co-ordinator, (unpaid) and Suzy is the project administrator (also unpaid). Cameron Twigley – BTW Company The other two are, Central Taranaki Automotive and Mode Hair And indeed they are. Design (North Taranaki) . They sold their family home and used the money to buy Charles Duke – TSB Bank Customer service is important to the Nicholsons. They work in a fast- the Hurford Rd property to establish a retreat. But to build A GREAT OFFER FOR CHAMBER MEMBERS Daniel Fleming – King and Queen Hotel Suites paced, ever-changing industry where their services are dictated by what the customer wants. the retreat and create the tranquil Find out more about the retreat on October 19, at a 7am David Leuthart – Timberco The judges’ comments on Nicholson’s business included: “Printing surroundings that were needed breakfast get-together at the Devon Hotel. There’s a short would cost considerably more than Gaylene Findlay – BDO Taranaki documents was quick and easy with assistance from the friendly address from Jamie, who is an entertaining speaker, and a two staff . Product knowledge was excellent and demonstrated great they could manage. minute video on the retreat and that’s it. Network with like- Shane Devlin – Graphix Explosion practical experience when explaining the diff erent style of lenses minded people who care about the community. and mirrorless camera technology.’’ A trust of like-minded people was formed and the vision started to “Many thanks to Rosemary and Peter Tennent, who donated Editor: Gordon Brown - Get it write! become a reality. They eff ectively the venue and are sponsoring breakfast as part of their support Advertise in this magazine. www.writingservicesltd.co.nz lost three months when Stonewood for the Retreat. What a couple they are.” Contact: [email protected] Design & Print: Graphix Explosion Homes were put into receivership The cost: $15 a head, or $10 for Chamber members. www.graphix.co.nz and then wound up. Please register by October 12: [email protected]

2 3 TSB, your business bank New faces at the top of Van Dycks “But we’ve seen a need for us to provide a more specialised After a chance meeting with Noel Yarrow at an international The popular Marcel’s pancakes and crepes will still be found service for some of our customers.’’ food fair, Belgian couple Inge Vercammen and Marcel Naenen in the bakery section of the supermarkets - packaged in the took Noel’s advice and shifted to New Plymouth in 2000. bags. National Manager of Business Banking Aaron Brownlee reinforces that point. By July 2000 Van Dyck Fine Foods was manufacturing their With Rafael now living in New Plymouth, Inge and Marcel can popular range of Marcel’s pancakes and crepes at Bell Block. take life a bit easier, especially since Murray joined as the chief “The introduction of a specialised banking service has allowed operating offi cer. us to focus a little bit more on business and commercial The business grew and their products are now widely sold lending. overseas. Along the way they picked up many accolades and “My mother is taking more of a back seat. She’s earned it,’’ says last year Van Dyck was a popular winner of the Supreme Award Rafael. “So now we are able to off er services that are specifi cally at the Taranaki Chamber of Commerce TSB Bank Business The story of the TSB Bank is well known in Taranaki. tailored for business owners.’’ Excellence awards. For her part, Inge said she was pleased he made the decision to move here. After all, it is our bank and that’s one of the reasons why it Liam says it was time for specialisation. “That means a team Successful businesses do not stand still however, and some remains so popular in these parts. of business bankers who deal with nothing else other than signifi cant changes are being made. “It’s not always that safe over there anymore. I wanted him businesses, all day every day.’’ here and we’re really pleased he is going to take a much But there’s more to it than that. For years TSB Bank has One is the generational change, with Inge’s son Rafael Porto bigger role in the company. dominated surveys and won numerous awards for its service Both Aaron and Liam emphasise that business customers who Carrero – an established journalist, publisher and international and commitment to its customers. In the latest example, want to continue dealing through the branches will be able to business consultant with experience in Europe and Asia - After years of promoting van Dycks at trade shows all over the TSB won the 2016 Consumer NZ People’s Choice award for do just that.’’ taking on more responsibility as full time marketing export world, Inge is looking forward to a holiday. manager in the company – under the guidance of Inge and banking. It’s a prestigious award, totally independent from The two say it’s all about choice. They are not taking any “My upcoming 65th birthday means retirement to me. I was Marcel of course. the banking sector and to win the People’s Choice Award, the existing options away, merely adding another one that refl ects looking forward to only mentor, guide and turn to my hobbies. bank’s brand had to standout for customer satisfaction, and today’s fast-paced technologically changing world. Spending more time with friends and travel around the world that, the judges noted was achieved with 83 per cent of TSB’s Rafael says one of the keys to their success is – aside from Marcel’s brilliant automated lines – is the great team spirit that is on my agenda”, she says with a smile. customers saying they were very satisfi ed with the bank. That “A business can have a relationship manager, unlike other exists among the 23 staff at Van Dycks, many of whom have compares with the industry average of 55 per cent – which banks, which is a real point of diff erence,’’ says Aaron. “A real “I needed a person responsible for the daily operation of the been with the company for several years. says it all. person that they can choose to meet face to face as opposed company and Murray is in charge, he’s got the international to a phone number that goes to a contact centre with a experience for New Business Development in Export countries. But we’re probably telling you things you already know, so Also joining is Murray Seamark, one of the co-founders of diff erent voice at the end of the line every time.” Canary Enterprises, a butter manufacturer from Hamilton let’s cut to the chase. For TSB Bank business customers, there’s “That task was taken on by Rafael who is promoted to Marcom which grew from $400,000 to $23 M in total revenue over 13 a whole new world of opportunities opened up for you. Liam says the localised decision making of the TSB is a real manager for Eurasia together with Ben Clare. He became years since its inception until he left in 2013. He will lead Van advantage for Taranaki-based business clients. “You have Commercial Manager, coordinating and overseeing sales, Dyck’s operations through this period of change. Liam O’Sullivan, the bank’s Head of Specialist Channels, people who live in this region making the decisions. We don’t deals, prices in NZ and export countries.” oversees the Business Banking division, Agribusiness division send credit applications away to other parts of and TSB Realty. He explains what’s now on off er. One of the fi rst things Rafael has overseen is a rebranding of expecting people who may never have been here to make their products, initially with their frozen products sold in the “The fi rst point is that TSB has long done business banking. crucial decisions for our business clients.’’ supermarkets. That’s been done through the bank branches and today we Steve O’Shea, the bank’s general manager of sales and That includes the introduction of a gluten-free line of frozen still have 12 branches in Taranaki – far more than any of the distribution, says the bank feels a real connection to Taranaki. big Aussie banks – and through the branches we’ve supported pancakes . our business clients to grow. “And a responsibility too; as business has evolved, so too has “It is a more sophisticated market and we have to respond to the needs of our customers changed, as Aaron and Liam have that. There’ll also be higher-protein and high-fi bre products, pointed out. but that’ll be next year.

“We are determined to stay loyal to the community that we “We’re positioning ourselves to cater for the ‘modern pancake trade in and we rely heavily on our 12 branch managers to be kitchen,’ he says with a chuckle. the face of our business in those communities. “It’s all about ensuring we’re giving our consumers products “That’s something that’s worked well for us and will continue they want. There are happy pancakes, ooh la la crepes - and to do so. We identifi ed that we need to refocus our attention fancy blinis, for example. on the business clients. Marcel Naenen (left), Rafael Porto Carrero and Inge Vercammen “We do the boring part of the job, precooking the pancakes, with some of Marcel’s new products “As they have grown and their needs have evolved we need to allowing time and space for customers to get creative with grow and evolve with them. It’s that simple really.’’ their toppings. Marcel has created a fabulous plant. We take Rafael says China is a fascinating market. “To have a new on our customer’s recipes via #makewithmarcels. You see, challenge is great. Here I am, a Belgian, trying to sell New nowadays a lot of interactive, digital marketing gets involved. Zealand pancakes, made to a Belgian recipe, in China. ‘’ Rest assured that people will get involved as our ever Rafael says negotiations are continuing, but is hopeful of enthusiastic Laura Crombie is taking the lead there. To fi nd out more about TSB’s Business success there in the near future. “I want us to be much more consumer focused. That’s why we’ve Banking please get in touch with the team In New Zealand you can walk into any Burger King outlet at Members of the business banking team are (from left to right): introduced new products, a new look and new key messages, at: Phone - 0800 968 869, breakfast time and order pancakes – naturally they’re Marcel’s. Mike Miners – Business Banking Manager; Andrew Gordon – The new packaging has some amazing artwork on the boxes, Business Banking Manager; Paula Parker – Business Banking Email : [email protected] As an approved supplier, Van Dyck representatives are invited which combines to give the frozen products a more robust, Analyst; Aaron Brownlee – National Manager (missing from to Burger King’s world-wide trade fair in the United States in yet attractive look. photo: Stephanie Marsh – Business Banking Manager) November.

4 5 Let OneStaff provide your staff Is Marketing with Print Dead or Deadly? GRAHAM MCGREGOR If there’s one thing that defi nes OneStaff , it’s their ‘can do’ Spencer says the company has long been acutely aware of the Marketing expert for the attitude. need for health and safety awareness. (This article was fi rst published on 12/7/16 at www.nzherald.co.nz)

OneStaff provides employment cover to many disciplines in “That’s something we’ve been championing for a number Over the last few years there has been a big change in the way but been replaced by email and modern accounting/quoting various environments and has the expertise to provide the of years now. We know our Health & Safety process is well that businesses market and promote their businesses. Google, systems. This type of printing is a direct cost and if you don’t best recruitment service in the region. structured and it is a big part of everything we do. Facebook and digital marketing is increasing rapidly. While need it, why would you buy it? Every dollar saved in this area advertising in printed versions of Yellow Pages and many of your business is a dollar’s profi t. While the name OneStaff is becoming more familiar to many, Shane recalls many instances when clients have had a staffi ng newspapers is shrinking rapidly. Area Manager and Director Spencer Shaw iss proud of his staff crisis.sis. “It is kind of like OneStaff to the rescue, we have a range Promotional print is a completely diff erent story – every in the task of rebranding from Onsite Recruitment,Recru in October. of competentent ppeople available. Our Clients rightly expect this.’’ DOES THIS MEAN THAT PRINT MARKETING IS NOW DEAD? marketing dollar you spend here that makes you more than Not at all. I personally believe that print marketing (done a dollar, is an investment in your business. And the more “OneStaff is a serious player inn tthe market with a national Spencer points out thattha the best form of recruitment is correct well) is one of the most eff ective and profi table marketing businesses that get confused by this diff erence and don’t use capability, so it was importantnt to get the branding right. Our process. strategies that you can use. print in their marketing, the more valuable it will be to those success comes from hard work and motivated employees who that do!” love their job. Our peoplee are skilled recruiters and understand “WhileWhile urgencyurg iss sometimes needed we are required to have Here are some interesting print marketing statistics that are law in employment, health & safety, and the importance of completedleted all dudue diligenceigence on our people for hire.” worth knowing. Here is an example of how well promotional printing works… both candidate and clientcl care. Brooke Cooneyney completescomple the OneStaffO team. She started in 1: Approximately 2 out of 5 consumers will check out a new “We started our printing company in March and is thehe fi rst pointpoin of contactcont at the offi ce. business after receiving print marketing from the company. 1995 from scratch (zero customers) With repeat mailing, this response jumps exponentially, with the knowledge that 5-7 points “We’re really proudd of her achachievementsem since she’s been here and this method also greatly increases your brand exposure of contact are required before you with us. She’ll l becomecome an aweawesomeme recruiter’’. and builds a personal connection with the consumer. If you have any chance of a new client doing business with you. The quickest and Brooke says she loveses the interactioninterac with people. send out a few printed items for marketing, you could boost your sales and reputation signifi cantly. best way we could think of to get our Shane has been at OneStaff forfor 1818 months and was a client of name out there was to print fl yers and Spencer’s before thatat when he managedma a transport-logistics 2: Only 2% of consumers did not open their mail on the day do a business PO Box and postie drop company. it was received, and this statistic shows why direct mail to every business in the area. advertising can be so eff ective. 98% of the population “I used to call himm a lot and he’d alwaysa help me out.’’ opens their mail that day, getting your message and We initially did these fl yer drops 6 times marketing out there as soon as possible. This fact makes a Shane Devlin a year, and 20 years later, still do 4 fl yer Shane had also worked in recrecruitment when working in time sensitive campaign easy to plan and execute. drops a year. The results were instant Wellingtonon before arriving in Taranaki,T so was well aware of – not enough to actually recoup our upfront costs, but the the way the industry worked. 3: Almost half of the people who receive print marketing in lifetime value of a client well and truly makes it worthwhile. the mail will keep these items for future reference if the “I spend my time workingg with candidates, and adding value products or services are something that the consumer may These days we not only get payback, but it always gets us new to my client’s needs wwith awesome people. We back each need later on. clients, and prompts existing clients to both re-order and often other up in the fi eldld aand offi ce every day”. purchase new products they haven’t ordered before. We have OneStaff team members: 4: More than 90% of younger consumers who shop on a regular tried, tested and measured every type of marketing out there, From left – Brooke Cooney, Spencer Shawaw and ShaneSha Wilson. “We all share the love,’’ he laughs, “but we’re small enough that basis prefer print marketing when they are researching and nothing has come close to being as eff ective as printed we can.’’ products and making important decisions on purchasing. promotional material – fl yer drops, notepads, calendars, pens etc.

“Our Business has been operational for 20 years, and I have Spencer says OneStaff ’s values are the key to the way they 5: Print marketing does not have to ignore new technology; SUMMARY: been in the Industry for the last 14 years, but true results come conduct their business. more than 35% of companies integrate QR codes, NFC I really like the great insights by Shane on print marketing from face-to-face communications with people. technology, and other innovative techniques in their printed and how to use it eff ectively. You may like to test using print “Our team provides the best staffi ng solutions to clients and materials. These components can help consumers fi nd your marketing in your own business as well. “Bringing to the table the critical aspects of the recruitment candidates.’’ website and products on the Internet, and provide essential process of integrity and transparency in the way we conduct information and answers that they may be looking for. ACTION STEP: our operations daily are the most eff ective elements of our So, if you haven’t used a recruitment agency before, or you Talk to your favourite digital printer and ask them for ideas success.” are looking for a tailored approach, try OneStaff . You’ll be 6: According to the Direct Mail Association, companies who on how you can market your business using promotional use direct mail advertising get a 13 to 1 return on their pleasantly surprised at how easy it is, how cost eff ective it is printing. You’ll be pleasantly surprised at the huge number of Spencer has long held the view that “it’s in the interview that investment, and this is very impressive when the ROI on and, above all, just how pleasant this team is to work with. aff ordable ways to use digital printing to boost sales that you the magic happens.’’ other advertising methods are considered. Since this may not have considered. type of campaign is fairly inexpensive even the smallest “I believe that relates to everything we do. We say to people, businesses can benefi t without breaking the bank. even if we can’t help you, if you can walk out of our offi ces with Graham McGregor is a consultant specialising in memorable a smile on your face, we’re pleased. I had a chat recently with Shane Devlin the owner of Graphix marketing. You can download his 396 page ‘Unfair Business Explosion one of my favourite printing companies. I asked Shane Advantage’ Ebook at no charge from “It’s the same for businesses, when Business Development if he could share some examples and thoughts about how www.theunfairbusinessadvantage.com Manager Shane Wilson or I walk into a business, we’re always businesses are using print marketing to boost their sales and aware of being professional and having a smile in our voice,’’ revenues. Let me pass you over to Shane for his comments… Both Shane and Spencer have a wardrobe in the offi ce for a PRINT INDUSTRY INSIGHT: 254 Devon Street West change of clothes. onestaff.co.nz CONSUMABLE v PROMOTIONAL PRINT P: 06 758 3247 “ Suits or jeans, it’s all the same to us,’’ he says with a laugh.“We‘re “What we have observed is the real change that leads people www.graphix.co.nz onsite people, always have been, always will be.’’ to think print is dead, is that what we call consumable print, eg. letterheads, quotes, envelopes, invoice paper etc. has all

6 7 Xero for the Trades

It’s perfect for tradies on the go with its mobile app Xero Touch. Joe Sparks is a busy electrician. He goes to a job, does the work, jumps in his van and raises GREAT an invoice to the custoomer on his smartphone. He emails the invoice minutes after the job is complete. The customer pays DEALS FOCUS IFEHJ and the cash hits Joe’s acccount the next day. He matches the IF;9?7BFH?9; receipt against the invvoice At Busing Russell, we’re really excited about being a Xero raised in Xero with one $ 490 Platinum Partner and even more excited about what Xero click. He can meet with JJim Builder over a coff ee, taake 32 1 off ers small business owners. +ORC a photo of the receipt and Xero makes business administration easier and faster. Data enter it straight into Xero. fl ows directly from your bank, suppliers and other software No paperwork. Customeers apps into your Xero accounting software, meaning less manual pay early. Cash in the bank. entry and room for error. For tradies, it means spending less Joe goes to bed early that time doing your accounts and more time doing the things that night, a happy man. add value to you and your customers – like tendering, pricing, scheduling and more. There are Xero add-ons that make those If you want to learn more jobs even easier too. about Xero and how it can help you, give me a call or chheck out Imagine your bank transactions and supplier invoices our website busingrusseell.co.nz/ automatically fl ow into your accounting software and GST is xero. calculated and returns are fi led with a couple of clicks of the mouse. Imagine sending an invoice from your mobile phone Dion Herlihy or tablet and doing your accounts anywhere and anytime. CA Director Imagine being able to instantly review your profi tability, cash position, who owes you and who you owe at any point in time. That’s the world of Xero. from

š'$+B ;Ye8eeijŸ ;d]_d[ FORD š IOD9®( ?d L[^_Yb[ 9ecckd_YWj_ed Ioij[c2 šIWj[bb_j[ DWl_]Wj_ed š H[Wh L_[m 9Wc[hW Network of Trades

It is no surprise the Network of Trades is going from strength information on how to structure travel to get the full benefi t as to strength with high calibre businesses and speakers meeting a business, and Andrea Leadbetter, TGM Creative, on websites .CO.NZ each month. It’s an opportunity for hosts to showcase their made simple for trades. business and for tradies to be provided with useful information.

Grant Scott from Shed Boss hosted July’s North Taranaki 1. Special pricing on Focus Sport Hatch is available until 30th September 2016, or while stocks last at participating Ford New Zealand Dealerships. The special price excludes on road costs, meeting at his new premises, while August’s South Taranaki options and accessories and is not available in conjunction with any other special offers. meeting was hosted by Evergreen Plumbing. In September, 2. For phone and media player compatibility, please visit www.ford.co.nz/sync Busing Russell, our Network of Trades partner, hosted a meeting at their premises. Their ongoing advice and support ;d[h]o9_jo | P 0, -+- +,)/ | [d[h]ocejehi$Ye$dp Partnership Development Manager

8 9 On Hillary, Helen and . . . Sarah’s mum BARA, there’s always something on

Sarah Trotman spent a recent women does exist within the New Zealand business scene, A mid-year Shop Local promotion ran from July 23 to August Finally I would like to welcome our new BARA members, Thursday night braving the elements fuelled by publications like the National Business Review, 8. The “Win a Mid-Winter Escape…at Home” attracted over Onestaff Recruitment, Brougham Heights Motel, Central on the Auckland City streets. It was who fail to acknowledge the true gender representation in 1100 entries over the fortnight, with shoppers who spent City Storage and Marshall Day Acoustics, Creative Curtin’s & her seventh year participating in New Zealand Business. more than $20 in a BARA store in the draw. Our thanks to Interiors, Peggy Gordon’s Cletic Bar, Quality Hotel Plymouth Lifewise’s Big Sleepout. Her advocacy and mentoring of women earned her a place as these BARA members for supplying the prizes: King & Queen International, The Good Home, Caci Clinic, Westwill It’s an event, supported by 135 of one of New Zealand’s most infl uential women at the 2013 Hotel Suites, The Nice Hotel, The State Hotel, The Devon Hotel, Properties. Thanks for contributing and supporting a vibrant business leaders, to raise awareness Westpac Women of Infl uence awards. Crowded House Bar & Eatery and Sauce Custom Pizza & Craft CBD! of the plight of the homeless. Beer. Another promotion is planned to start late November “I have always felt a deep commitment to supporting women and run for four weeks leading up to Christmas. If you are passionate about the city you live in and have a “It was horrible. It’s always horrible,” in business. Being recognised with 50 impressive women genuine interest in keeping the CBD alive, then we want you the Director of Business Relations highlighted for me the number of outstanding women doing On Saturday August 13 BARA and the Taranaki Rugby Football to be part of an organisation that has the same philosophy, and Executive Education at AUT great things.” Union launched the Bulls Rugby season. The passion and drive. Please contact me to discuss BARA Business School said. “Running of the Bulls” event was a great success and attracted membership. There are three females Trotman herself looks to for infl uence. hundreds of people into town. The large “infl atabulls” were “Luck has a lot to do with how you turn out. A lack of parental a huge hit with the kids and it was great to see the players support, poverty, addiction and no strong sense of self are all “I had the pleasure of meeting Hillary Clinton and I was interacting with their supporters. We would like this to things that can lead to living rough. I am privileged to have a inspired by how interesting and interested she was. I have become an annual event and will look to hold it in diff erent family that nurtured and cared for me.” huge admiration for Helen Clark, and my mother who raised areas of the CBD each year. fi ve children and was a school principal. I was lucky to have The business leader was up at 4.30am the next morning, in strong moral characters in both of my parents.” I am also working on a promotion to have entertainment her suit and on the 7.15am fl ight to New Plymouth to inspire and artists in the CBD, along with some street beautifi cation women and Taranaki business people. leading up to the garden festivals. Michelle Brennan BARA Coordinator Leader is a title Trotman earned 10 years ago when the business woman was phoned by Sir Ron Carter and told she would be a recipient of the Blake Leadership Award.

“I Googled leadership and went ‘oh yeah, I guess that is me’. To be a leader you have to have courageous vision, patience around implementing that vision, a fantastic team, true sense EVENTS of self, integrity, authenticity and warmth.”

Trotman was a board member of the Sir Peter Blake Trust The TSB Bank Taranaki Chamber of Commerce Business the year. This year’s awards will be particularly memorable for six years and still supports the cause’s endeavour to Excellence Awards are always a highlight of the year and because the Honourable Steven Joyce has accepted our inspire young leaders. She gave the toast to Sir Peter at this November 5 is getting ever closer. invitation to speak at the event. year’s annual awards dinner, oversaw AUT Business School’s The Awards opened for entries on July 5 and closed on August Early bird tickets are on sale at a discounted rate until October Shadow a Leader Day initiative, and spoke to groups around 26 with a rush of last-minute entries. This year two new 21. To purchase contact the Chamber Offi ce on 06 7599080 or the country as part of the Trust’s Leadership Week. While categories have been introduced to the event, Not for Profi t email [email protected] in New Plymouth for the day, she sat down with a group of and IT and Technology (sponsored by The Wheelhouse and ambitious women for the Chamber’s Women in Business Naki Cloud). Both categories were very well supported. The results, photos and reviews will be in the Special Awards Series. Trotman has a personal view that a bias against edition of this magazine in December. Judging is now underway and will be completed by the time this publication goes to print. This process is kept separate from the Chamber offi ce and is managed by our Judging Facilitator, Sandra Lewis who does an outstanding job allocating three judges to each category and fi elding entrants’ questions. We thank the judges for this massive commitment of time and resources. Trotman entered the workforce at a young age, leaving school, This year, for the firstfi rst time time since since 2006, 2006, the Awards the Awards Evening Evening will will Bob Anderson joining the family fi rm. By 26 Trotman was running the place, be held at the TSB Stadium and this will bring a new concept developing the skills to establish her own business and to to the evening and provide enough room to accommodate Events Director later impart that expertise to others. When Trotman joined the all who wish to attend Taranaki’s premier business event of Business Mentor Programme set up by Sir James Fletcher, the programme grew by 70 per cent, pairing approximately 5000 mentors with aspiring business people around New Zealand. There are three pieces of advice she gives up-and-coming entrepreneurs.

“Test your business idea with an open mind, it’ll take three times as long and three times as much and the very wise Sir Ron Carter said to me once, ‘never risk what you can’t aff ord to lose.’”

10 111 Councils INSPIRE us! To candidates standing for election to our local Councils: Investment 1) For our businesses to succeed and compete in today’s global economy we need our Council to link up with our Chamber of Commerce and other business organisations to work together to attract investment to build our local economy and attract tourists. 2) We need to work together to lock our present industries further into our communities, and attract new industries for the future. To do this we need a Council that is: v)RFXVVHG RQ EXVLQHVV JURZWK v 8QGHUVWDQGV WKH FRPSHWLWLYH DGYDQWDJHV VWUHQJWKV DQG ZHDNQHVVHV RI RXU UHJLRQ DQG YOUR LOCAL MP’S FOR TARANAKI v+DV D VWUDWHJ\ WKDW UHFRJQLVHV ZKDW ZH DUH JRRG DW EXLOGV RQ LW DQG UHFRJQLVHV DQ\ ZHDNQHVVHV RU JDSV WKDW QHHG FORVLQJ 3) We need to work together to identify the talent required for growth, while finding ways to retain and train our young people to bring new skills to our region. JONATHAN YOUNG CHESTER BORROWS BARBARA KURIGER MP FOR NEW PLYMOUTH MP FOR WHANGANUI MP FOR TARANAKI-KING COUNTRY No Patch Protection A: Corner Gill & Liardet Streets A: 44 Victoria Avenue, Hawera A: 80 Rata Street, Inglewood 4330 Some councils have better resources and capabilities than others, so they need to share them, to capitalise on their respective areas of strength. P: 06 759 1363 P: (06) 278 4059 P: 06 756 6032 For instance, is there: E: [email protected] E: [email protected] E: [email protected] v$ELOOLQJ V\VWHP WKDW FRXOG VHUYH PXOWLSOH FRXQFLOV" Use it. W: www.jonathanyoung.co.nz W: www.borrows.co.nz W: www.barbarakuriger.co.nz v$UH WKHUH EHQHILWV WR EH KDG E\ EX\LQJ LQ EXON RQ EHKDOI RI VHYHUDO FRXQFLOV" Take them.  v &RXOG RQH DGPLQLVWUDWLRQ EDFNURRP VHUYH PXOWLSOH FRXQFLOV" Do it. v'RHV RXU FRXQFLO KDYH VWDII H[SHUWLVH DQRWKHU FRXQFLO PD\ QRW QHHG WR GXSOLFDWH" Use ours.  v 6LPLODUO\ GRHV DQRWKHU FRXQFLO KDYH H[SHUWLVH RXUV FRXOG XVH":H QHHG WR RSWLPLVH WKH WDOHQW DYDLODEOH DFURVV RXU FRXQFLOV www.national.org.nz The savings are for ratepayers. Set the Best Platform for Growth 1) Business people and just about everyone else want the place where they live, work and play to be the best possible. They want a city or town with a future, and for their council to state what it looks like and how they are going to make it happen. The power to build your business Reliable infrastructure including roads, water, sewerage, public spaces, parks and parking are just the necessary prerequisites. 2) It needs to be easy to do business with our Council. Regulations, compliance and consenting must be development-friendly. We want our Council to build a culture that is quick to facilitate action, not put up barriers. Partner with Local Business 1) We want our Council to work with our Chamber of Commerce and other business organisations to tell the story of our region, EXLOG RXU ORFDO EUDQG DQG GHYHORS D PDUNHWLQJ VWUDWHJ\ EDVHG RQ LW'RLQJ WKLV ZLOO VKRZ WKH &RXQFLO LV RQ VLGH ZLWK EXVLQHVV and employment.   7KH &KDPEHU DQG RWKHUV DOUHDG\ KDYH UHVRXUFHV DQG H[SHULHQFH LQ SODFH WR HQDEOH EXVLQHVV JURZWK DQG HPSOR\PHQW 7KH opportunity is for Council’s economic development agencies to form partnerships with us to drive growth locally, and build shared infrastructure and services. hire and staffing services. We have the scale, strength and experience to bring tangible benefits to your business.

Immediately – do it now! We recruit, deploy, manage and maintain a mobile workforce over 15,000 people per day, supporting all industries Our fast changing world needs Council to be fleet-footed and agile. Promises don’t cut it, and they don’t build successful across Australia and New Zealand. We deliver growth through our people, focusing on safety, customer environments for the businesses on which our communities depend. engagement, industry knowledge, and innovative sourcing strategies.

Regionally Speaking Our local specialist market sectors include Oil & Gas, Business Support, Product Manufacturing and Transport, &RXQWULHV GRQ W FRPSHWH FLWLHV DQG UHJLRQV GR 7KDW PHDQV RXU &RXQFLO QHHGV WR PD[LPLVH WKH XVH RI RXU UHJLRQ V UHVRXUFHV QRW Logistics and Distribution. duplicate them. It means our Council needs to collaborate with our Chamber of Commerce and other business organisations to LGHQWLI\ RXU FRPSHWLWLYH DGYDQWDJHV EXLOG WKH EUDQG RI RXU UHJLRQ DQG KHOS XV UHPDLQ FRPSHWLWLYH LQWHUQDWLRQDOO\ 'RLQJ WKLV ZLOO Whether it’s providing a temporary staffing resource, all the way through to a fully-managed workforce, we will find attract growth and jobs. the optimum solution for you. Expense Control 1) We want top quality services for ratepayers from our Council. This means everything the Council does has to be fit for purpose, delivering affordable services that do not compete with their own business ratepayers. The services provided by Council should only be those business cannot efficiently provide. Call us today on 06 758 9086 2) Council spending has to be transparent, and on a realistic scale in relation to our region’s size and resources, and in relation to Email: [email protected] what our ratepayers can afford. Visit: www.programmed.co.nz

12 13 SAM BENNETT Celebrant

p: 06 753 3763 m: 027 751 5100 People // Process // Performance e: [email protected] WEBSITES // GRAPHIC DESIGN w: fullcirclecelebrant.co.nz www.designgarage.co.nz TAKE YOUR BUSINESS TO THE NEXT STEP Funerals | Weddings | Master of Ceremonies 06 769 9500 // 0274 536 928 Auctioneering | Special Occasions [email protected] // implement.co.nz

Taranaki Racinggyj invites you to join us for a summer of racing at Pukekura Racewayay JO STEVENSON Events Calendar 2015/16 General Manager Corporatepp Hospitalitytyy Sponsorshippp & Promotionoonn OCTOBER NOVEMBER DECEMBER Events & Entertainmentntt 117 1 BA5 Jago Print 17 1 17 [email protected] Contact us today!y! +64 6 7573505 TARANAKI Explorer Day Shop Local [email protected]@gnz Promo Closes +64 274225062 2 Port Taranaki Bulls 18 2 18 2 18 0508 DRUG TEST www.tdda.com taranakiracing.co.nznz TSB Bank Festival of Mitre 10 Cup, 2.35pm Lights – 5 February Shop Local 3 19 3 19 Promo Starts 3 19 4 BA5 RMY Legal 20 YES Regional Awards 4 20 4 20 MITCHELL DAY AUTHORISED TSB Bank TCC DIVISION MANAGER DISTRIBUTORS FOR: Shop Local Promo Business Excellence 5 21 5 21 5 21 Prize draw M: 027 429 1365 Awards Gala Evening 95 Katere Rd P: (06) 759 8014 New Plymouth, NZ Holden Car Show BA5 TCC Chamber House closed F: (06) 758 3258 PO Box 3147, 6 22 TSB Stadium 6 22 6 Chamber House 22 – 9 January E: [email protected] Fitzroy 4341 www.power-air.co.nz www.paceengineering.co.nz 7 23 7 23 7 23

rs Broch oste ures Hollard Gardens – DESIGN, DIGITAL & P B s us 8 24 8 NOTs North Taranaki 24 8 24 Christmas Eve en in Women Weaver at Work P es OFFSET PRINTING rs s e C tt a r le d s s Hollard Gardens – w 89-91 Gill Street, C e Christmas day a N 9 25 9 25 9 25 t

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Graphic Design and full in-houseinfo@gr Printingaphix.co.nz Service 06 758 3247 e. 16 16 >>NEW PLYMOUTH p. 06 278 9199 [email protected] 16 >>HAWERA p.

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Sharon Auker | 06 758-1019 027 490-4740 Taranaki [email protected] Level 1, 178 Gill Street

New Plymouth | 06 758-1018 027 332-1204 Torran Lepper P: 06 968 4510 [email protected] F: 06 968 4519 P: 0800 1 STAFF M: 027 222 8848 www.travelmanagers.co.nz E: [email protected] onestaff.co.nz

14 15 Implement We’ve shifted! change for good

Shona Glentworth has made it her goal to help other Taranaki business people achieve theirs. Has moved! The founder and Managing Director of Implement, she provides professional development training for individuals, businesses and their staff . In the past six months the practice has undergone changes, Implement Online was created Come and see our and just weeks ago Shona secured the Taranaki rights to Leadership Management Australasia (LMA).

LMA is an Australian-based institute that off ers classroom- m;‰1u;-ࢼˆ;vr-1; run workshops for larger businesses who want to upskill their employees. The programme was previously available in the region, however Implement hopes to expand and shape it to at 7 Clinton St suit the Taranaki business scene. Thehe Taranaki Chamber ofof Commerce has moved. TaranakiTaran “Participants set goals at the beginning of the programme businessesi will ill now fi nd dChamber Ch House on bthe H th corner of and use the learning from each workshop to implement those Egmont and King Streets, a step closer to the heart of the CBD. Fitzroy! goals. We cover things like time management, communication and working with teams to achieve a particular goal in relation The new premises will be a valuable resource for members who to their own development,” Shona said. can drop by to see the team or use the multi-purpose space for meetings, training or collaborating with other member. “LMA has an international background, and we’re locals who The move is a result of feedback gathered by the Chamber last understand how we work in Taranaki. It’s really exciting to year. The independent site will be more accessible, functional have a well-developed, established product here and to be and will enable staff to better support members and off er able to grow it and take it to the next step.” facilities compatible with increased activity.

Shona has also tapped into the online market, using years of CEO Richard Williams says the move will not aff ect their work experience in adult training and business management to with Venture Taranaki or other organisations operating from design short, cost-eff ective, unique courses. Taranaki House on Robe Street.

The changes are a natural evolution of the services that “We will still be able to work closely with Venture Taranaki, Implement provides. In an industry constantly developing who as the economic development agency, creates a future new teaching tools, Implement maintains and provides an platform on which sustainable business will operate. The understanding of what clients need, either micro-learning Chamber will still help grow and develop those businesses.” online or more intensive learning programmes. With a central location, larger offi ces and a lick of yellow paint Contact us now for: Shona believes upskilling is essential for individuals and the Chamber will be more visible. It sits in the Art and Culture employers. It builds confi dence and is an investment Precinct, a new and exciting hub designed as part of the New Web Design | Graphic Design | Digital-uh;ঞm] businesses can’t aff ord to scrimp on. Plymouth District Council’s Shaping Our Future Blueprint. The “People say ‘what if I train them and they leave?’ The answer to Business and Retail Association (BARA) will also benefi t from that is ‘what if you don’t and they stay?’ the move. Together BARA and the Chamber are working to grow vibrancy in the New Plymouth CBD. The location will “We all need to keep our skills up to date and relevant, for life allow both parties to be more involved and exposed to what and for work.” goes on in the retail sector.

Shona worked in dairy manufacturing and tertiary education “Creating an environment to be proud of and that builds on before becoming self-employed 12 years ago. Implement’s our foundations to engage with the business community, is restructuring has given Shona space and time to do new things. essential,” says Sophie Braggins, Chair of the Chamber.

“I always have lots of projects on the go. I’ve also been the As well as a new location, the Chamber has been working on Trust Manager for the Taranaki Air Ambulance Trust for just its online presence, developing a new website that is more over a year. The opportunity came along and I took it. I quite informative, engaging, and allows members to connect with like being a manager and part of a team, it fi ts in neatly with one another. other things I do.” 06 758 8909 “From the survey conducted last year, we found there was room to improve our online presence and location; we needed [email protected] to be more accessible to our membership. We want to become a more valued and valuable resource,” Williams says. The new www.smokeylemon.com chamber offi ces were offi cially opened on Tuesday Sept 27th.

16 17 A Hub for IT The Taranaki Chamber members Chamber of Commerce get real benefits “Last year we began the move to residential phone and internet. We’re in the early stage of rolling that out, with brand welcomes our new How many of the membership benefi ts that are available development and seminars. It’s our business customers who through the Chamber you using? have been on the uptake. It’s becoming an avalanche, they’ve Key Regional Partner As a Chamber member, you have access to a great range of had a good experience at work and wanted that at home.” discounts and savings from our national partners. These off ers Business development won’t stop there. “We’re three years have been negotiated to ensure that we can help you save on into a ten year programme. We want to develop IT in the regular business expenses, from petrol to power to paperclips region and grow a technology hub.” – every dollar counts. Here’s a real life example of how a regular business - 4 staff , $400K turnover - has saved money over twelve months, thanks to the Chamber and our National Partners.

Alliance Approx. Savings via Total Savings IMPLEMENT LIMITED Partner Supplier Annual Spend Chamber Membership (PEOPLE & CULTURE) Offi ceMax $2,194 30% $658 10,000km @ Z-Energy $0.07 per litre $70 Owner Shona Glentworth is a bit of a Chamber legend, 10 litres/100kms Vodafone $1,800 3 mths half price $225 Their plan is plausible now that ultra-fast broadband is being a past chair of the board and in more recent times been acting as CEO of the Chamber. Transaction fees of just available in more and more neighbourhoods. Nakicloud Westpac $1,624 $30 1.55 or 1.85% assisted with the fi bre rollout, a process that could see Taranaki So Shona knows the Taranaki business scene inside out and Preferential pricing $1,000* people working Auckland jobs remotely while enjoying the upon presentation of we welcome her as a partner of the Chamber Noel Leeming $4,627 *not including local lifestyle. membership card personal savings or number by staff members Eagar, Perrett and Mileham have invested in the region, $1983 businesses and people, helping to fund projects like the Oakura skate park upgrade and the Nakibots, a group that build These off ers and more show you how easy it is to make savings robots to compete in national and international competitions. WELCOME TO OUR NEW MEMBERS on your business expenses, as well as cover the cost of your Getting behind youth in technology is something Eagar is annual membership. It’s all part of how we are here to help you happy to do, as the pupils represent the future of the industry Marshall Day Acoustics do business, better. For more off ers head to our website www. taranakichamber.co.nz/why-join/benefi ts-of-membership The founders of Nakicloud have big plans for the future of IT in Taranaki. Limited in Taranaki. Nakicloud are also suppling free internet to the New Plymouth How about access to helpful, relevant information and support Independent Oilfi eld Inspection Service Limited on any business- related matter? The 0800 CHAMBER (0800 Three years ago, Ryan Eagar, Michael Perrett and Mattheww Old Boys Surf ClubC and Gabby Devine’s Starlit Hope charity, 242 623) Business Support Line can provide you with practical Mileham set up the region’s fi rst and only data centre;entre; a organisations doing ppositive things in our communities. GMC Chiropractor business support and solutions covering everything from vault of ceiling-to-fl oor server racks storing informationmation ffor An IT and Technologyy ExcellenceExcelle Award will be introduced at HR to Health and Safety, given to you by a qualifi ed Business businesses around Taranaki. Central City Storage this year’s TSB Bank Taranakinaki ChChamber of Commerce Business Advisor. Alternatively you can also check the Free Resources The trio saw room in the market for localised IT managementm Awards. It has been sponsoredred by Nakicloud with the goal to Brougham Heights Motel section of our website http://www.taranakichamber.co.nz/ and set out to competete with big city and off shore hosting shine a light on the growing industryndust and the important role business-support/business-resources/free-resources/ centres. it plays in business. Pacifi c Fuel Haul Ltd Our Free Resource page allows you to download up to date “Where we’re diff erentrent is, we can provide a local IT service EC Credit Control NZ Limited information on various published resource documents, which around it. We havee a teamte that comes in and actually does it,” can be used as a valuable source of information to help you Eagar said. Ecomist Taranaki/Wanganui run your business more eff ectively. The teamm of 10 implementim systems, provide desktop support Vanguard 86 Limited No matter where you business is at, we want to make sure and networknetworking, take care of phone bills and are on hand to you get the most out of your membership. Its all part of the helplp with any issues. Travel Managers New Plymouth Taranaki Chambers approach to work with businesses to see them succeed. Feel free to contact me if there are any ways CorporateCorp companies have since lifted their game in Taranaki, ServiceIQ which I can help you get more from your connection to the andnd although it’s competition for Nakicloud, Eagar said the Chamber network. immproved performance and customer service is better for the Stoney River Studios Ltd region.re Adam Hubbard In just three years the business has expanded to serve residentialre customers with sub-brand Speedster. The internet Drone Technologies NZ Ltd seervice provider was launched earlier this year in response to dememand from business clientele who appreciated the support Meridian Energy Limited and local approach they got with Nakicloud. Rebecca Johnson Membership Development Manager

18 19 STRONG EMPLOYMENT, STRONG PEOPLE, STRONGER COMMUNITIES Taranaki Futures works in the gap between education and employment. This gap exists because the worlds of education and employment are constantly evolving so it is often hard for educators and employers to understand Contact one of our web how their worlds can most eff ectively work together. team to say hello and discuss your ideas Taranaki Futures is an initiative aiming to create a clear line of sight from education to employment in Taranaki. TARANAKIFUTURES.ORG.NZ/INDUSTRY/CONNECT/ BECOME A FRIEND OF TARANAKI FUTURES BEYOND THE BUILD Help us to bring the next generation of skilled people CONTACT US: from education to employment. We will not bombard Tel: 06 759 5175 KEY QUESTIONS FOR YOUR WEBSITE DESIGNER you with emails but we would like to build a database Email: [email protected] of supporters. We will be in touch as we develop Address: 9 Robe Street P.O Box 8114 connections between education and employment. New Plymouth, 4310 New Zealand A website can be a valuable asset for many businesses and organisations hoping to expand their online presence. You need to be sure that your web designer is on board to guide you through the entire process, not to simply build your website and leave you to it. The following questions can help you better understand how the process will work for you with your chosen website designer, and how you will collaborate with them.

What about the words? How will my website fit into the marketing mix? Many clients and designers finalise the design of the website before Your website needs to be consistent with your overall marketing plan, sparing a thought to content. But without the right words your website and in many businesses your marketing efforts should lead back to will not do what you want it to do. The design and the content of your your website. Your web designer needs to understand how the website site should go hand-in-hand. Ensure you ask: will fit in with your business objectives. Ensure you ask: • Who is responsible for creating the website content? • How will you measure the success of your marketing? Will your • Will they provide a content plan to outline the purpose of each page designer set up Google Analytics or a concierge service for you? and the content required? • Do you have ‘calls to action’ on your website that are aligned with • Will they review your website content for suitability and check that your business objectives? i.e. to increase online bookings you need it communicates effectively? a ‘Book Now’ repeated throughout the site • Do they have a copywriter on board? What is the additional cost? • Have they considered your overall business branding objectives • Will the content be optimised for search engine visibility (Google)? when designing the look and feel of your website? Does it capture your businesses personality? How can I update my website? To make updates yourself, a website content management system What about ongoing support and maintenance? (CMS) is required within the website build. Once the site is built, you Your website may require ongoing version updates. If your website is need to be sure you are comfortable making updates – changing the not updated, your website security is at risk, and you may miss new words, updating products, adding news etc. Ensure you ask: features and enhancements. Ensure you ask: • Will they provide you with a Content Management System so you • What is the level of after sales care and support? CHRISTMAS party celebrations can make basic changes yourself? Taranaki Racinggyj invites you to join us for a • Are website software updates needed? at Novotel New Plymouth Hobson • Will they provide training and training guidelines? The guidelines are • Who is responsible for the ongoing updates? summer of racing at Pukekura Racewayay essential especially if you are not updating the website often, so in • If they are updating – are the costs included within their proposal? months or years ahead you have a reference guide. Contact us today to organise your Corporatepp Hospitalitytyy • What ongoing support will they provide if you have difficulty? What Asking the right questions when choosing a web designer is ultimate Christmas experience! is the additional cost? Sponsorshippp & Promotionon critical. If you understand ownership, responsibilities and how Tel: 06 7699723 you will collaborate with your web designer, you will be on the Events & Entertainmentntt Email: [email protected] right track to securing the right partner for your web project. Contact us today!y! [email protected]@ g nz taranakiracing.co.nznz tgmcreative.co.nz GRAPHIC DESIGN | BRAND MANAGEMENT | STRATEGIC MARKETING | WEB DESIGN | PRINT | SIGNAGE P: (06) 759 8957 | (0800) 846 337 | A: 68 Vivian Street, PO Box 8376, New Plymouth 4342 20 TGMJ001278 • 5,000 students • 5,000 students • More than 50 individual programmes of study • More than 50 individual programmes of study • 45% of programmes at Levels 3 and 4 Certificate Level • 45% of programmes at Levels 3 and 4 Certificate Level • 35% of programmes at Levels 5 and 6 Diploma Level WITT • 35% of programmes at Levels 5 and 6 Diploma Level WITT • Foundation programmes available – NCEA Levels 1 and 2 • Foundation programmes available – NCEA Levels 1 and 2 Nothing replaces experience and WITT’s success is underpinned by its 44 years • 3 degree programmes offered: Bachelor of Nursing; Bachelor of Applied of experience and history. Like any learning organisation, striving for continuous • 3 degree programmes offered: Bachelor of Nursing; Bachelor of Applied improvement is part of WITT’s culture and fabric. Management;Management; Bachelor Bachelor of Social WorkWork • Individual and personalised service to assist you with your choice of study WITT’s distinctive role in the network of tertiary provision in the Taranaki region is to factsfacts • Individual and personalised service to assist you with your choice of study offer a variety of courses, Level 1 to 7, all of which have pathways to employment and/ • • Partnerships Partnerships with with Te Te ReoReo o Taranaki; LandLand Based Based Training Training and and PKW; PKW; Wintec; Wintec; or higher study. FEATs;FEATs; G&H G&H Training; Training; TrainingTraining 4 You;You; The The Open Open Polytechnic Polytechnic of of NZ; NZ; and and Currently WITT delivers 64% of the region’s provision and injects some $130m each year TaranakiTaranaki Computer Computer AccessAccess Centre into the local economy. Students and qualifications make an important contribution to the human capital in the region. • • Strong Strong cash cash reserves reserves andand a bright future!!!future!!! WITT operates in the context of a changing national market for tertiary education where there has been a decline in demand, which the Ministry of Education expects to continue for the next few years. For WITT, this means that there is not likely to be an increase of student funded places, but it is pleased to report that in 2016 it has already met its allocation for funded places. This is important because it shows that WITT is Healthcare Assistance Digital Media meeting the student demand for places in the region. • Bachelor of Nursing • Diploma in Creative Technologies With no new government funded places becoming available any time soon, WITT • New Zealand Certificate in Health & Wellbeing • New Zealand Certificate in Art & Design has looked at its portfolio of programmes, the subjects and levels taught, and made decisions about how it can best meet the demands of the region over the next • National Certificate in Mental Health & Addiction • New Zealand Certificate in Digital Media few years. It has a commitment to delivering courses regionally from both the New Support Work & Design Plymouth and Hāwera campuses, and to work in partnership with other educational organisations throughout the region. (06) 757 3100 extn 8747 (06) 757 3100 extn 8877 WITT prepares students for work through the use of simulated workplace learning, industry and professional placements, effective literacy and numeracy assessment, and Call Diana Call Ged through careers and pathways advice and support. Natalie Fernandes Andrea Leadbetter FACILITY MANAGER WITT has a commitment to supporting students from secondary to tertiary learning, OWNER working with secondary schools in the region, and delivering innovative and interesting SUNHAVEN REST HOME TGM CREATIVE programmes through Trades Academy, STAR and the 3+2 model. It works in partnership We assist WITT with student placements as this gives those As the owner of TGM Creative, the largest brand agency in with Taranaki Futures and the Māori Pasifika Trades Training Consortium. students, an opportunity to use their knowledge and skills the region, I appreciate the standard of WITT graduates that that they have learnt. During their time of placement they present to us, who we are always keen to employ when we Each year, some 200 international students, mainly from India, come to WITT and study understand the requirements of our facility, which then have an opportunity. They come to us with an independent and work in the region in subject areas that include professional cookery, engineering, makes it easier for us to employ them as they have had their work ethic, and contribute positively to our team. They are well highway technologies, business and nursing. WITT is proud that the Taranaki experience as a student with us. Witt students come with community welcomes these students. Strategic partnerships are being built in China good knowledge, high skills and the right attitude to work versed in the appropriate industry software and expectations, and there is much interest in Chinese students coming to Taranaki, and WITT students safely. They understand what is expected of them when they and understand the importance of being client focused and going to China. Watch this space in the coming months for further developments. come to work in our environment. adding value to every interaction. The New Zealand Institute of Highway Technologies (NZIHT) is a training organisation that is part of the WITT group. NZIHT is unique in that it delivers training nationally, mainly through block courses, serving a large industry group and students already in Engineering employment who are upskilling. Enrolments are now open for 2017, and classes are filling up. Until 31 October, WITT is offering a ‘fees freeze’ in its WITT delivered • New Zealand Diploma in Engineering qualifications – students can enrol at 2016 prices. On the opposite page are a few of the course offerings – and a person to call for (Mechanical) more information. • New Zealand Diploma in Engineering (Electrical) My personal message to the Taranaki community is to take advantages of the services we offer, right here, at home. • Certificate in Engineering Technology • if you are a student – look at the courses on offer and give us a call to talk through your study options; (06) 757 3100 extn 8926 • if you are a business – give us a call to see how we can help you with professional development, staff rewards, and helping you identify the skills you will need for your workforce planning over the next few years; Call Yusuf Ramesh Satrasala • if you are an industry group – give us a call and give us feedback on how our graduates are meeting your needs, and how you PROJECT MANAGER see your skills needs in the future; FITZROY ENGINEERING • if you are a member of the community – do you know we offer hairdressing and beauty appointments, and the most I was approached by Arun Raju, Project Engineer to give wonderful meals in our Impressions Restaurant, prepared by a talented team of Chef Tutors and their excellent students; feedback re his suitability of his educational background (NZDE - Mechanical Engineering) to the day to day business • if you are in a position of leadership in our community – then give me a call and let’s talk about how we can be effective of Fitzroy Engineering. I am pleased to let you know that his stewards for generations to come. qualifications are relevant to our business and he is doing exceptionally well. His educational background is assisting us in executing projects smoothly. Barbara George, Chief Executive, WITT Right: WITT Graduate: Arun Raju

(06) 757 3100 22 (06) 757 3100 23 Sound, Lighting, Video & Production Weddings, Events & Functions

END OF YEAR ENTERTAINMENT

Bavarian Oompah Night The Laughing Samoans 18th & 19th November 2016 2nd & 3rd December 2016

Make your night together really special...

Take advantage of our special cabaret accommodation deal, and treat yourselves to a night in one of our recently refurbished rooms. 06 753 4792 Discuss the extra options of spa bath, sea or mountain view, and flexible bedding configurations with our team when you book your Christmas Cabaret Tickets Reservations:Reservations: 0800 0800 THE THE DEVON DEVON www.devonhoteldevonhotel.co.nz.co.nz www.tsh.co.nz

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We are transforming our business to deliver competitive and innovative solutions for our customers

• PartneringPParttneriingg withwith developmentddevellopment off 1188 hhehectarescttara es • Multi-purposeMMuulttii-purppose bbubuilding,illdid ngn , ovoverver 5,000sqm,5,000sqm, wwithith of fformerormer popowerwew r ststationation lalandndd heheavyavy liliftingfting eqequipmentquipment avavailableailaable foforr leleasease foforr • Off sshorehoree s upsupportpportt f oroforo iloila ndandd g asgasi ndindustryusstry poport-relatedrt-relateded aactivitiesctivitties • StorageStoragge foforr drdryy bubulklk pproductsrodud cts anandd lologsggs

Call us today to discuss logistics support and opportunities for your company - Allan Melhuish, Head of Commercial, telephone 021 712 712 or 06 751 4739

www.porttaranaki.co.nzwww.porttaranakik .co.nzz

24 People Powered

We get that you probably don’t have much time or inclination to think about IN TUNE & TUNED IN. switching power providers. But we believe we can make it worth your while.

NZME is New Zealand Media and Entertainment. Connecting people to the E’RE ELECTRICITY EXPERTS so you don’t Proudly family-owned and operated since 1929, content they need wherever and whenever they want it. Whave to be. Our business specialists will Brownson Jewellers in New Plymouth has seen many get to know your business and do the businesses come and go. The secret to their lasting 06 759 2485 legwork to give you the best possible power deal and success is supplying advice and quality products, but Contact NZME Taranaki for all your media needs on . great service to match. No hassle and they’ll make also the great service that they offer customers. switching easy. The jewellers have a long history, but that hasn’t held Don’t take our word for it though – here’s a couple of them back from adopting leading-edge technologies. our customers’ experiences. With a new 3D printer they are one of the first jewellers in New Zealand to adopt this technology Meridian to offer customers a “try before you buy” option so Meet Piet and Charmaine, owners of Central that they can see what the final product will look like. recently joined Butchery in Stratford. As the only butchery in the Considering that 90 percent of the jewellery they Taranaki area competing against supermarkets they know how make is now custom made, the new technology puts Chamber of valuable customer loyalty really is. them a cut above the rest. Commerce The secret ingredient to Piet and Charmain’s success It also shows just how dedicated they are to making is not rocket science. It’s their friendly service and the sure they give customers the best service and quality and would love knowledge they have of their products that has gained products that they can expect. to see if we them loyal support from customers in the area. So when Brownson Jewellers moved into their new can help your They make many of their own products and have even premises on Devon St last year and they looked for a got locals hooked on ‘biltong’, which is a dried and new power provider, choosing Meridian Energy was business save cured meat originating from South Africa. Customers a pretty easy decision. Meridian’s customer service time, hassle and really appreciate the care that Piet and Charmain and a sharp offer attracted them to join. Since they money. put into their products. And it also helps that they switched they have noticed lower power bills and are always willing to have a chat, share a joke or give whenever they have contacted Meridian, friendly and some advice on cuts or cooking. That’s what keeps helpful staff. people coming back. They first switched their business to Meridian three years ago because the price was right and the Meridian recently joined Taranaki Chamber of friendly support they get is top notch. They have even Commerce and would love to see if we can help your switched their home to Meridian. business save time, hassle and money. You’ll get a prompt payment discount, sharp prices and great service. Plus $200 to $600 welcome credit off your Then there’s David and Wayne Brownson, who co-own first bill per site if you choose a fixed energy plan. Brownson Jewellers in New Plymouth. Terms and conditions apply.

Find out if your business is paying too much for power. Ask our business specialists for a free, no-obligation plan comparison. Call your local business specialist, Sahib Singh, on 021 769 859 or our team on 0800 870 820. Or visit meridian.co.nz/businessenquiry

26 27 NATIONAL PARTNERS

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NETWORK OF TRADES KEY PARTNER NAMING RIGHTS Powering the Lion Foundation BUSINESS SUPPORT SERVICES Business Excellence Awards Programme, Top Young Enterprise Scheme. Shop Awards Programme. Key Supporter of Lion Foundation Young Enterprise Scheme.

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Taranaki Chamber of Commerce 42 Egmont Street P.O. Box 2 New Plymouth 4340 Phone: 06 759 9080 Fax: 06 759 9145 www.taranakichamber.co.nz

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