The below guide is to assist you with selecting the appropriate "Product Area" to ensure your case is routed to the appropriate technical resource. This field is not required. If you do not to use the product area your case will be routed based on the problem description you provide.

Product Area Listing IBM i - Save/Restore

o Data Compression/Compact o ObjectConnect/400 o Tape Drive Configuration o Data Recovery o Save Files o Virtual Media Install (VMI) o Installing Licensed Programs o Save/Restore o Virtual Tape o Installing PTFs o Tape o Upgrades o Optical Containers o RDX o Cloud Storage Solutions o BRMS o Tape Drive Configuration o BRMS GUI o Tape

Product Area Listing IBM i - Small Products o QYPSJSVR server job o IBM System/36 Environment (S36E) o Work with Problem (WRKPRB) o Electronic Customer Support (ECS) o Update Access Key (UAK) o CIMOM Server (5770UME) o Electronic Service Agent (ESA) o Send PTF Order (SNDPTFORD) o Operational Assistant Menu o Universal Connection via Navigator for i o PM for Power / PM400 / Performance o Automatic Problem Reporting (Call Management / PM iSeries Home)

Product Area Listing IBM i - Internals o Capacity on Demand (CoD/CUoD) o LPAR o RSCDUMPS o Dedicated Service Tools (DST) o Main Storage Dumps o SLIC o Device Parity o Mirroring o System Hangs/Waits/Loops o Disk Protection o PHYP/Hypervisor o System Service Tools (STRSST) o DLPAR o RAID o Server Firmware o LIC IPL o RCLSTG o SYSDUMPS o License Keys

Product Area Listing IBM i - Performance o System Performance o iDoctor o Batch Model o SQL performance o Performance Tools o MGTCOL - Management Collection Object support o Collection Services o PEX - Performance Explorer o System Monitors o Job Watcher o PDI - Performance Data Investigator o Graph History o Disk Watcher o QPFRADJ Product Area Listing IBM i - Work Management o Advanced Job Scheduler o Librarian o Security o Data Areas o Message Handler o Subsystems o IPL (SRC C900xxxx and B900xxxx) o Pools o System Values o Job Scheduler o Queues o System Reply List o Jobs

Product Area Listing IBM i - Communications o TCP/IP Configuration o SNA o SNADS o SNTP o SSH o SFTP o FTP o DNS o NFS o Enterprise Extender o Ethernet o PING o STRPASTHR

Product Area Listing IBM i - High Availability Solutions o Clustering o Copy Services Toolkit o XSM (Cross-Site Mirroring / XSM) o Switchable IASPs o PPRC (Peer-to-Peer Remote Copy) o Geographic Mirroring (Geo Mirror) o Flash Copy Toolkit o PowerHA o Cluster o Cluster Heartbeat o Cluster Resource Groups (CRGs) o Administrative Domain (Admin Domain) o IASP Copy Services Toolkit o Full System Flashcopy Toolkit o Full System Replication Toolkit o Flashcopy o LUN switching o Metro Mirror (MMIR) o Global Mirror (GMIR) o HyperSwap o 5770HAS00 o 5798CST00

Product Area Listing IBM i - Access Clients/Navigator/Telnet o Connectivity for IBM i Access Client o Installing IBM i Access Client Solutions o IBM Navigator for i Basic Operations Solutions o Configuring IBM i Access Client Solutions o IBM I Access for Windows o IBM i Telnet Server and Client o 5250 Display Emulation o IBM i Access for Web

Product Area Listing IBM i - Data Access o CPYFRMPCD/CPYTOPCD o JDBC o QDLS File System o Data Queues o DDM o QSH o IBM i Access Toolkit o IBM DRDA o QSHELL o Data Transfer with Excel o ODBC o Shared Folders o IBM i Access o OLEDB o SQLCLI o IBM i Access Data Transfer o IBM i NetServer o RMTCMD o File Shares o Network Drives o RUNRMTCMD (to PC) o ACS Linux Application Package o IBM Toolbox for Java/JTOpen o ACS Windows Application Package o .Net Provider Product Area Listing IBM i - NWSD Integration o IBM i iSCSI Integrated Network Server o IBM i Network Server Description (NWSD) o IBM i Network Server Storage Space (NWSSTG)

Product Area Listing IBM i - Console o IBM i ACS Console o IBM i HMC 5250 Console o IBM i HMC 5250 Remote Console o LAN Console o Operations Console o Twinax Console

Product Area Listing IBM i - and Web Serving o 4758 Cryptographic Card o HTTP (Apache) o SMTP o Cryptographic APIs o Single Signon o SSL o CGI o POP3 o Enterprise Identity Mapping (EIM) o Digital Certificate Manager (DCM) o LDAP o WWW o Java (JDK) o WebSphere Application Server o HTTP Admin Server o IBM Net.Data o Integrated Web Application Server (LWI) o Application Runtime Expert (5733-ARE) o Integrated Web Services for I (IWS) o node.js o WebSphere Liberty Server o PASE o Kerberos

Product Area Listing IBM i - Web Query for IBM i o DB2 Web Query

Product Area Listing IBM i - Database o Access Paths o IBM DB2 o Query Management o CPYF o IDDU o Query/400 o CPYTOIMPF/CPYFRMIMPF o Journaling o QRY/36 o Damaged Files o OPNQRYF o IBM SQL/400 o Guardium o Omnifind

Product Area Listing IBM i - Language/Utilities o ADT (PDM, SEU, SDA, RLU) o Display files/Subfiles o UIM o Analyze Object Conversion o IBM GDDM o Web Services development o Basic o IBM RPG/400 and ILE RPG IV o XML Toolkit for the iSeries o BGU o IBM System/38 Tools (DFU38 TXT38) o REXX o CICS400 o ILE- and C++ o DFU o CLP (CL Programming) o NLS/CCSID (General Questions) o Debugger, Native and GUI o COBOL o Pascal o PL/I Fastpath Code: 5100 IBM i - Print o Advanced Function Print Utilities o Infoprint Server o Overlays o IPDS (Intelligent Printer Data Stream) o IBM i Access Printing o Page Segments o Bar Codes o Print Services Facility (PSF) o Print Writers o Transform Services o LAN TCP/IP Printing o Infoprint Server o Page Segments o Overlays o LPR / LPD o Printer Files o LPR/LPD Printing with TCP/IP (Remote o IBM i Access for Web Printer Output o Host Print Screens o Spooling / Spooled Files o Host Print Transform (HPT) o Netserver Print Shares o Facsimile Support of IBM i (FAX/400) o IBM i Access Client Solutions (ACS) Printing

Fastpath Code: 4400 IBM i - IFS o Network Drives o IBM i NetServer o QDLS File System o Shared Folders o QNTC o QFileSvr.400 File Systems o Posix API's o Root File System o Mapped Drives