Dear Sales Partner,

For several decades (TCGA) has been flying passengers to the most beautiful destinations worldwide. We owe our success to you, our valued sales partners.

Our aim at TCGA is to remain your reliable airline partner and support you through- out your day to day business. Therefore we are proud to present you our new edition of the Thomas Cook Group Airline product guide. This brochure will allow you to familiarize yourself with our Group and serve our mutual customers in the best possible way.

The Airline Group’s extensive route network with a special focus on the Caribbean and the United States offers passengers flights to more than 160 destinations Table of contents worldwide through Interline airline co-operations. Moreover, as a result of a recent fleet refurbishment, our passengers can enjoy a brand new cabin with modern features at high levels of altitude. 1 About / Thomas Cook Airlines ...... 4 1.1 Our company ...... 4 We also use latest technology in the distribution environment. Our Group Airlines 1.2 The spirit of our company ...... 4 are amongst the leading carriers worldwide to be IATA NDC certified. We can offer 1.3 Social responsibility: ConTribute ...... 5 not only sales via the known Global Distribution Systems, but also through direct 1.4 Fleet ...... 5 non-IATA connection on NDC basis. This allows you to benefit from a wide range of 1.5 Seat map ...... 6-7 distribution opportunities meeting our partner’s specific needs. 2 Flying with Condor / Thomas Cook Airlines ...... 8 We would like to thank you for your loyalty and look forward to a successful future 2.1 Route network long haul flights ...... 8-9 partnership. 2.2 Route network short & medium haul flights ...... 11 2.3 Airline Partners ...... 12-13 2.4 Flight compartments short & medium haul flights ...... 14 Happyppy Selling, g 2.5 Flight compartments long haul flights ...... 15

3 Special Services (SSR) ...... 16-17

Carsten Sasse 4 Booking Channels ...... 18 Head of International Sales 4.1 Bookings through GDS (Global Distribution Systems) - IATA ...... 18 4.2 Bookings through API NDC (New Distribution Capability) connection – non IATA ...... 18-19

5 Fares ...... 19

Contact ...... 20

2 3 1 About Condor / Thomas Cook Airlines

1.1 Our company 1.3 Social responsibility: ConTribute

Thomas Cook Group Airline, part of Thomas Cook Group plc, is one of Europe’s leading leisure airlines, Within the initiative „ConTribute“ we support numerous social engagement activities, especially projects in operating from the three source markets Germany, UK and the Nordic countries. destinations where Condor flies to. With a fleet of 100 aircraft, the airline carries 19m customers per year to more than 120 destinations, These include initiatives for children and teenagers, help in case of a natural disaster, sustainable travels or generating revenues of £3.5bn. Its 9,500 employees put the customer at the heart of everything they do. cultural exchanges. The airline has received almost 80 awards within the past six years, showing the passion and customer focus of its colleagues around the world. 1.4 Fleet

1.2 The spirit of our company The fleet of the Thomas Cook Group Airline comprises 100 modern and environmentally friendly aircraft of the following types: 9,500 employees within our Airline Group work passionately every day to satisfy the customers’ needs and to provide the best service to our clients. Airbus Airbus Airbus Boeing Boeing In more than 60 years of operations, the German airline Condor received several awards, e.g. fairness A320-200 A321-200 A330-200 B757-300 B767-300 award, most popular airline and Service Champion Gold 2017. Thomas Cook Airlines UK was repeatedly awarded as “World’s Leading Charter Airline”, “Europe’s Leading Charter Airline” and Winner of Customer Service Awards.

Airbus A330-200

Maintenance of the Thomas Cook Group Airline fleet is performed according to the highest quality standards and in accordance with strict legal regulations by the Group Maintenance Organization (GMO), a member of Thomas Cook Group Airline.

4 5 Airbus A320-200 Airbus A321-200 -300 Boeing 767-300ER

1.5 Seat map

The following aircraft types are primarily used on short & medium haul flights The following aircraft types are primarily used on long haul flights: within Europe and to Northern Africa:

Condor and Thomas Cook Airlines Airbus A321-220 Thomas Cook Airlines Airbus A330-220

Condor and Thomas Cook Airlines Boeing 757-300 Condor Boeing 767-300 with 18 seats in Business Class

Condor Airbus A320-220 Condor Boeing 767-300 with 30 seats in Business Class

6 7 2 Flying with Condor / 2.1 Route network Thomas Cook Airlines long haul flights

Fairbanks

Anchorage Whitehorse

Manchester short & medium haul page 11 Calgary London Dusseldorf Vancouver Frankfurt Seattle Halifax Munich Minneapolis Portland Toronto Destinations are subject to seasonality and changes.

Pittsburgh New York San Francisco Baltimore Las Vegas Los Angeles Phoenix New Orleans

Orlando

Havanna Varadero Cayo Coco Cancún Holguín Punta Cana Montego Bay Sto. San Juan Domingo Antigua Fort-de-France Saint Lucia San José Barbados Goa Grenada Tobago Kuala Lumpur Condor destinations Zone 3: Male destinations departing from Germany, mainly from East Africa, Asia, Kilimanjaro Mombasa Frankfurt, Munich and Dusseldorf (other departure Fortaleza Sansibar airports: SXF, CGN, HAM, HAJ, LEJ, STR) Caribbean, Central & Mahé Recife South America Thomas Cook Airlines UK destinations departing from , mainly from Zone 4: Manchester and London (other departure airports: Southern Africa Mauritius Windhoek BFS, BHX, BRS, CWL, EMA, GLA, NCL) & Indian Ocean Condor & Zone 5: Thomas Cook Airlines UK destinations USA, Canada Cape Town & Puerto Rico

8 9 Zone 1: Balearics, Balkans, Bulgaria, Croatia, France, Italy, Spain & Portugal Mainland Zone 2: Iceland, Canary Islands, Cape Verde 2.2 Route network short & Madeira, Cyprus, Malta, Greece, Turkey, Egypt, & medium haul flights Morocco, Tunesia, Gambia & United Arab Emirates

Condor destinations departing from Germany, mainly from Frankfurt, Munich and Dusseldorf (other departure airports SXF, CGN, HAM, LEJ STR)

Thomas Cook Airlines UK Sylt destinations departing from United Kingdom, mainly from Manchester and London (other departure airports: BFS, BHX, BRS, CWL, EMA, GLA, NCL)

Condor & Thomas Cook Airlines UK Destinations are subject to seasonality and changes. destinations Grenoble Rijeka Zadar Varna Split Dubrovnik Gerona Bourgas Skiathos Thessaloniki Olbia Kavala Mytilini Reus Naples Mykonos Menorca Volos Preveza Izmir Alicante Palma Lamezia Terme Samos Cagliari Bodrum Faro Ibiza Mallorca Corfu Almeria Zakinthos Dalaman Kefalonia Antalya Jerez de la Catania Kalamata Santorini Frontera Enfidha Kos Malta Larnaca Monastir Chania Funchal Marrakech Paphos Djerba Heraklion Rhodos Agadir Las Palmas Lanzarote Sta. Cruz de la Palma Tenerife Fuerteventura Hurghada Marsa Alam

Banjul 10 11 2.3 Airline Partners

Our route network has expanded to over 160 destinations worldwide through the cooperation with our partner airlines. In addition to our flights you can offer your customers also connection flights to a large number of destinations in Europe, Latin America, North America and Hawaii through partnerships, along with numerous additional destinations added to the timetable.

Condor / Thomas Cook Airlines Airline Partner’s Continent Airline Partner Condor / Thomas Cook Airlines Airline Partner’s destinations from / to destinations Continent Airline Partner destinations from / to destinations Adria Airways (JP) Frankfurt (FRA) and Munich (MUC) various destinations in Slovenia Sto. Domingo (SDQ), San Juan Air Antilles Express (3S) (SJU), Fort-de-France (FDF) Guadalupe (PTP), St. Martin (SFG) Aeroflot (SU) Frankfurt (FRA) various destinations in Russia Air Caraïbes (TX) Sto. Domingo (SDQ), Guadeloupe Guadalupe and St. Lucia Aegean Airlines (A3) Frankfurt (FRA) and Munich (MUC) main destinations in Greece (PTP), Fort-de-France (FDF) Azul Linhas Aereas Air Baltic (BT) Frankfurt (FRA) and Munich (MUC) Riga (RIX) Brasileiras (AD) Fortaleza (FOR), Recife (REC) various destinations within Brazil

Air Dolomiti (EN) Frankfurt (FRA) and Munich (MUC) Verona (VRN), Florence (FLR), Venice (VCE) Bahamasair (UP) Nassau (NAS) diverse destinations in Florida (USA), Bahamas and Cuba. Air Europa (UX) Balearic and Canary Islands Spanish Mainland South Antigua (ANU), Barbados (BGI), Caribbean Airlines (BW) Tobago (TAB), Toronto (YYZ) Port of Spain (POS) Air Moldova (9U) Frankfurt (FRA) Chisinau (KIV) America Cape Air (9K) San Juan (SJU) diverse Caribbean destinations Air Serbia (JU) Frankfurt (FRA) and Munich (MUC) Belgrade (BEG) & Caribbean Copa (CM) Punta Cana (PUJ), San José (SJO), various destinations in South America Austrian Airlines (OS) Frankfurt (FRA) and Munich (MUC) various destinations in Austria San Juan (SJU), Sto. Domingo (SDQ) and Caribbean BMI regional (BM) Frankfurt (FRA) and Munich (MUC) diverse European destinations various destinations within Brazil and GOL (G3) Fortaleza (FOR), Recife (REC) South America Brussels Airlines (SN) Frankfurt (FRA) and Manchester (MAN) Brussels LIAT (LI) Antigua (ANU), Barbados (BGI) diverse Caribbean destinations Croatia Airlines (OU) Frankfurt (FRA) and Munich (MUC) various destinations in Croatia and Grenada (GND) Seaborne Airlines (BB) San Juan (SJU) diverse Caribbean destinations Europe Czech Airlines (OK) Frankfurt (FRA) Prague (PRG) Tropic Air (9N) Frankfurt (FRA), Manchester (MAN), Belize El Al (LY) Frankfurt (FRA) and Munich (MUC) Tel Aviv (TLV) London (LGW) and Glasgow (GLA) Finnair (AY) Frankfurt (FRA) and Munich (MUC) Helsinki (HEL) Volaris (Y4) Cancún (CUN) various destinations within Mexico Anchorage (ANC), Fairbanks (FAI), flybe (BE) Manchester (MAN) diverse destinations in Great Britain wide selection of destinations in North Alaska Airlines (AS) Las Vegas (LAS), Seattle (SEA), America Manchester (MAN) Northeast Scotland, Norwich (), Vancouver (YVR) (LM) and Glasgow (GLA) Donegal (Ireland) and Bergen (Norway) Hawaiian Airlines (HA) Las Vegas (LAS), Portland (PDX), main destinations in Hawaii LOT (LO) Frankfurt (FRA) and Munich (MUC) Warsaw (WAW) Seattle (SEA) various destinations within Germany San Juan (SJU), Las Vegas (LAS), Lufthansa (LH) Frankfurt (FRA) and Munich (MUC) jetBlue (B6) Portland (PDX), Austin (AUS), various destinations in USA and Europe North America Seattle (SEA), Anchorage (ANC) Luxair (LG) Frankfurt (FRA) and Munich (MUC) Luxembourg (LUX) Southern Airways Baltimore (BWI) and various destinations in USA SAS (SK) Frankfurt (FRA) and Munich (MUC) main destinations in Scandinavia Express (9X) Pittsburgh (PIT) Sun Country (SY) Minneapolis (MSP) various destinations in USA Swiss (LX) Frankfurt (FRA) and Munich (MUC) main destinations in Switzerland Calgary (YYC), Halifax (YHZ), Tarom (RO) Frankfurt (FRA) and Munich (MUC) main destinations in Romania Westjet (WS) Toronto (YYZ), Vancouver (YVR), various destinations in Canada Ukraine International Whitehorse (YXY) Frankfurt (FRA) Kiev (KBP) Airlines (PS) Air India (AI) Frankfurt (FRA) and Goa (GOI) various destinations Air Namibia (SW) Windhoek (WDH) various destinations in Southern Africa Air China (CA) Frankfurt (FRA) Chengdu (CTU), Beijing (PEK), Shangai (PVG) Air Seychelles (HM) Mahé (SEZ) and Mauritius (MRU) div. Seychelles Islands, Mauritius & Madagascar Bangkok Airways (PG) Kuala Lumpur (KUL) Ko Samui (USM) in Thailand FlySafair (FA) Cape Town diverse South African destinations China Eastern (MU) Frankfurt (FRA) Shangai (PVG) Africa Asia Kilimanjaro (JRO), Zanzibar (ZNZ), SriLankan Airlines (UL) Male (MLE) and Seychelles (SEZ) various destinations Kenya Airways (KQ) Nairobi (NBO) Mombasa (MBA) Destinations in Malaysia, East Asia and Malaysia Airlines (MH) Kuala Lumpur (KUL) New Zealand Precision Air (PW) Kilimanjaro (JRO) and Zanzibar (ZNZ) diverse African destinations MIAT Mongolian Airlines Frankfurt (FRA) Ulaanbaater (ULN) and diverse American South African Airways (SA) Windhoek various African destinations (OM) destinations 12 13 Wide range of services on Condor Economy Thomas Cook Airlines Premium Class guarantees High comfort on Condor Business Class. Thomas Cook A330s Premium Class offer a class for only a small surcharge. a relaxed flight experience. high quality service and entertainment.

2.4 Flight compartments on short & medium haul flights 2.5 Flight compartments on long haul flights Services on short & medium haul flights Services on long haul flights Economy Economy Premium Economy Economy Premium Business Zones 1 & 2 Zones 3-5 Light*** Class Class* Light ** Class Class Class* Additional Lie-flat-seat Additional personal space Not available Not available Free middle seat Not available Not available Additional legroom personal space (1.80 meters in length)

Cabin baggage 6 kg 6 kg 10 kg Cabin baggage 6 kg 6 kg 10 kg 12 kg (max. 2 pieces) 20 kg 25 kg 30 kg Not Free baggage allowance 20 kg ** 25 kg 1 pc x 23 kg for Zone 5 1 pc x 32 kg for Zone 5 2 pc x 32 kg for Zone 5 available Free baggage allowance Not included 2 pc x 32 kg 2 pc x 32 kg and for reservations for reservations for reservations starting in Brazil Food & Beverages $ $ Included starting in Brazil starting in Brazil Included Included Included Included Food & Beverages Alcoholic drinks $ $ Included (Standard Meal) (Standard Meal) (Premium Menu) (Gourmet Menu) Alcoholic drinks $ $ Included Included Seat reservations $ $ Included Seat reservations $ $ Included Included Sports equipment $ $ $ Premium Entertainment $ $ Included Included Extra services $ $ $ (extra baggage,etc.) (subject to availability) (subject to availability) (subject to availability) Lounge access $ $ $ Where available

Sports equipment $ $ $ 1 item included Rebooking Not available $ $ Extra services $ $ $ $ Cancellation $ $ $ (extra baggage,etc.) (subject to availability) (subject to availability) (subject to availability) Rebooking Not rebookable $ $ $    Cancellation Non-refundable $ $ $ Mileage accrual* (Lufthansa Miles & More, (Lufthansa Miles & More, (Lufthansa Miles & More, Alaska Airlines Mileage Alaska Airlines Mileage Alaska Airlines Mileage Plan) Plan) Plan)     Mileage accrual* (Lufthansa Miles & (Lufthansa Miles & (Lufthansa Miles & (Lufthansa Miles & More, Alaska Air- More, Alaska Air- More, Alaska Air- More, Alaska Air- Rail & Fly $ $ $ lines Mileage Plan) lines Mileage Plan) lines Mileage Plan) lines Mileage Plan) Rail & Fly $ $ $ $ Online check-in Available Available Available Online check-in Mandatory Available Available Available * Exclusively available on Condor operated flights ** On MT flights by default no baggage allowance included * Exclusively available on Condor-operated flights *** Economy Light only bookable through Non-IATA systems ** Economy Light only bookable through Non-IATA systems

14 15 3 Special services (SSR)

“APX[5[h)fXcW6Ta\P]APX[fPh “8]U[XVWcT]cTacPX]\T]c^][^]VWPd[U[XVWcb Whether your customers fly from or to Germany, a Deutsche Bahn Rail & Fly ticket allows them to trav- A personal monitor is available in all classes, which can be used to personalize the entertainment el to their final destination in Germany or to the airport for a small surcharge. Please note that Rail & program. Our Premium Entertainment program includes a large range of movies and TV-series as well Fly ticket can only be booked in conjunction with a Condor flight from QYG (all German railway stations, as a huge music selection. Comprehensive Premium Entertainment is available at no extra charge to Salzburg AT and Basel CH) or from ZWY (any railway in Belgium) with carrier code 9B. The rail connection Business Class and Premium Class passengers. Economy Class passengers can enjoy a basic enter- must be booked as part of Condor’s seat-only program at least 7 days prior to departure. tainment package.

“2^\U^acPQ[T[^d]VTbf^a[SfXST “0ePX[PQX[Xch^UBBAX]63B Offer your customers a pleasurable and relaxing waiting time at the airport in an exclusive atmosphere. All our special services can be booked through GDS as follows: Comfortable seats, magazines, showers, free drinks, snacks, Wifi access and more await them. Lounge access can be booked online. 63B 34 MT

“?aX^aXch_PRZPVT Amadeus  A priority package can be booked until 24 hours prior to departure. Customers can benefit from a Priori- ty Check-In desk as well as Fast Lane security access at many airports. In addition, Priority customers Sabre  - are amongst the first to be allowed to board the aircraft and their bags are naturally labeled as Priority Travelport limited - for offloading and delivery to the baggage carousel.

16 17 Criteria 80C0 =^]80C0 Last seat availability (last 4 seats) no yes OAL interline connections yes yes Advanced booking period < 362 days > 365 days Ancillary content DE yes yes Ancillary content MT limited yes Bi-lateral agency contract no yes Ticketing by agency By agency automated Packaged fares yes yes Consolidator fares yes yes Corporate fares yes no Seamen fares yes no 4. Booking Channels Cruise fares yes no Agent discount fares no yes Credit card charges no no 4.1 Bookings through GDS (Global Distribution System): IATA Front end GDS platform Partner’s own system and/or AC7 Settlement via BSP bi-laterally As an accredited IATA agency you have access to our Thomas Cook Group Airline content through all major GDS, such as Amadeus, Sabre, Galileo or Worldspan. Condor and Thomas Cook Airlines flights and fares can be issued via 881 Condor carrier plate / ticket stock. 5. Fares

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6[^QP[ CaPeT[ Published fares are available for all agencies. For short-notice seamen business we provide Sea- Airline Customer 3XbcaXQdcX^] Agent men fares with flexible conditions and an in- BhbcT\ ?aXePcT5PaTb creased baggage allowance to selected destina- Only accessible for selected agencies. tions within the Condor network.

C^da>_TaPc^a5PaTb 2adXbT5PaTb These fares can only be used for packaging and Cruise passengers can benefit from an increased 4.2 Bookings through API NDC (New Distribution Capability) offer a discount on our published fares as well as baggage allowance on Condor flights to selected connection: non-IATA improved fare conditions (e.g. more flexible Ticket destinations. Time Limits) As a bi-laterally contracted agent you can get connected directly or via an aggregator to our NDC content 6a^d_5PaTb through our API interface. NDC is the latest technology based on the global industry standard. 2^a_^aPcT5PaTb Group requests are highly welcome. Our attractive We work closely together with several leading aggregators, such as Travelfusion, Pyton, Paxport, Peakwork These discounted fares serve the needs of corpo- group fares can be requested for groups above 10 or Hitchhiker. rate agencies and their customers by granting passengers travelling together to a common desti- highly flexible fare conditions in all compartments. nation. 0?8 Corporate fares are available on Condor short-, =32 Potential CaPeT[ medium and long-haul flights as well as on Thom- Airline Customer ;XVWc5PaTb Aggregator Agent as Cook Airlines UK long-haul flights. These Economy Light fares apply for travel with carry-on baggage and present the lowest applica- 2^]b^[XSPc^a5PaTb bles tariff class (only bookable in Non-IATA booking Discounted Consolidator fares are offered to Con- systems). 3XaTRc0?8=32 solidators for Condor seat-only sales (long-haul flights only).

18 19