The Office of Communications Annual Report and Accounts For the period 1 April 2020 to 31 March 2021 HC 459 The Office of Communications Annual Report and Accounts For the period 1 April 2020 to 31 March 2021 Presented to Parliament pursuant to Paragraphs 11 and 12 of Schedule 1 of the Office of Communications Act 2002 Ordered by the House of Commons to be printed on 8 July 2021. Laid before the Scottish Parliament by the Scottish Ministers Laid before the Welsh Parliament by the Rt Hon Mark Drakeford MS, the First Minister of Wales HC 459 © Ofcom Copyright 2021 This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. To view this licence, visit nationalarchives.gov.uk/doc/open-government- licence/version/3. Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned. This publication is available at www.gov.uk/official-documents. Any enquiries related to this publication should be sent to us at
[email protected]. ISBN 978-1-5286-2705-4 CCS0521569280 07/21 SG/2021/123 Printed on paper containing 75% recycled fibre content minimum Printed in the UK by Hobbs the Printers on behalf of the Controller of Her Majesty’s Stationery Office. Contents Chair’s Message 4 Chief Executive’s Report 6 Section A: Performance Report 8 Overview 9 Performance Review 11 Principal Risks and Uncertainties 43 Stakeholder Engagement 47 Financial Review 55 Corporate Responsibility 61 Sustainability Report 64 Section B: Accountability Report 66 Governance 67 Our Employees 92 Remuneration Report 96 The Certificate and Report of the Comptroller 103 and Auditor General to the Houses of Parliament Section C: Financial Statements 106 Statement of Income and Expenditure 107 Statement of Comprehensive Net Expenditure 107 Statement of Financial Position 108 Statement of Changes in Equity 109 Statement of Cash Flows 110 Notes to the Accounts 111 Section D: Annexes 148 A1.