2013

vol.3 Thistle The Magazine of Jardine Matheson

Group Businesses Trading Satisfactorily at Half-Year Mark > page 3

Jardines’ Strong Ties with Japan Commemorated at Special Anniversary > page 6

Jardine Cycle & Carriage Establishes Business in Myanmar > page 10

Hongkong Land – Defining Residential Quality in Asia Thinking Smarter

As the half-yearly results reflected, Jardine Matheson Group businesses are trading satisfactorily in spite of the ongoing challenging conditions in many of their markets. However, if we wish to remain competitive in an economic environment where growth is more difficult to achieve than ever before, our businesses must ‘think smarter’ and ‘operate smarter’. They must aim to both sharpen their commercial edge in the short term, and build a more competitive platform for long-term growth. It is a challenge we can all tackle by looking for ways to better understand our customers’ needs, reduce costs and enhance productivity.

As our feature on pages 14-19 shows, one company that continues to build a competitive platform is Hongkong Land. Having established the benchmark for quality in commercial retail and office developments across the region, it has, in more recent years, leveraged this expertise and experience to expand and develop its residential portfolio of premium properties. As a result, Hongkong Land’s activities in the residential sector are now becoming more material to the group in terms of overall profit and return on capital.

Ben Keswick At the Centre 2 Group Businesses Trading Satisfactorily at Half-Year Mark Jardines’ Strong Ties with Japan Commemorated at Special Anniversary Lord Sassoon Leads British Delegation on Multi-City 3 Visit to China …

Leadership 8 Gammon Wins Largest Ever Solo Contract Grand Opening of Marina Bay Financial Centre in Singapore Jardine Schindler Launches Latest Elevator in Vietnam Working Together at Jardine Lloyd Thompson …

Feature 14 Hongkong Land – Defining Residential Quality in Asia CONTENTS

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Performance 20 Mandarin Oriental Restaurants in World Top 50 Astra Companies are Most Admired Awards Sweep for 7-Eleven and Mannings Hong Kong … 20

Spirit 26

CENTRAL Rat Race Breaks All Records for MINDSET New Jardine Ambassadors Prepare for their MINDSET Roles Maxim’s Supports Food Programmes for Hong Kong Underprivileged Jardine Foundation Undergraduates Go Up to Oxbridge …

People 32 New Group Scheme to Develop Talent for Emerging Economies Guardian Malaysia Identifies Customer Care Champions Doing it the ‘Mannings’ Way’ 33 Enterprise at Work … Jardine Schindler Hong Kong Group Businesses Trading Satisfactorily at Half-Year Mark

AT THE CENTRE 3

Group Businesses Trading Satisfactorily at Half-Year Mark

Faced with ongoing challenging There were some varied performances properties and the completion of At the Centre conditions in many of their markets, from Jardine Pacific’s businesses. two large residential projects in Jardine Matheson Group businesses Jardine Schindler again produced Singapore. Dairy Farm produced are adapting well and trading good profit growth. Hong Kong Air good sales growth in most of its satisfactorily, as reflected in the Cargo Terminals recorded lower major operations, with Hong Kong half-yearly results for 2013. Improved results due to increased rebates in particular performing well. contributions from Hongkong Land, and staff costs, with the impact Mandarin Oriental enjoyed positive Mandarin Oriental and Jardine Motors from Cathay Pacific’s long-planned trading conditions and achieved compensated for reductions in Astra, move to its own dedicated facility good performances across most of Dairy Farm and Jardine Pacific, leading starting to be felt. Jardine Pacific’s its portfolio. The results for Jardine to an increase in profit for the period. results were also reduced by a loss Cycle & Carriage were lower in the in KFC restaurants in Taiwan and first half of the year. Astra’s reported Underlying profit for the first six a disappointing performance from earnings declined and were further months of 2013 was US$753 million, Jardine OneSolution. Jardine Motors reduced on translation by a softer 7% above the same period in 2012. produced some earnings recovery rupiah exchange rate. Tough trading Underlying earnings per share were as its UK operations did better and conditions were also experienced in 6% higher at US$2.05. The revenue its losses in mainland China fell. JLT Jardine Cycle & Carriage’s other motor of the Group, including 100% of enjoyed a satisfactory first half with operations in Southeast Asia. the revenue from associates and good performances across the group, joint ventures, was US$31.4 billion, particularly in Asia, Latin America, “The Group’s overall performance for compared to US$30.3 billion in the Australia and Reinsurance. the full year is expected to be broadly first half of 2012. An increased interim unchanged from last year,” added dividend of US¢37.00 per share, up Hongkong Land’s results benefited Chairman Sir Henry Keswick. 6%, was declared. from higher rents in its commercial

Group Managing Director Urges Businesses to ‘Think Smarter’

In addresses to senior management He said this was necessary to remain Mr Keswick also said that in finding in both Hong Kong and Singapore competitive in an environment where ways to increase productivity, on the half-yearly results, Jardine growth is more difficult to achieve businesses must aim to both sharpen Matheson Group Managing Director and the Group’s performance is their commercial edge in the short Ben Keswick urged businesses to being impacted by the economic term, and build a more competitive ‘think smarter’ and ‘operate smarter’. headwinds that continue to buffet platform for long-term growth. the region. “To achieve our goals, we must take Mr Keswick said that thinking steps to address the immediate smarter initiatives did not just come challenges, while balancing this with from the top. investment for future growth. And that means thinking and operating “You have experts at all levels within smarter at all levels within the your businesses who know the organization – by understanding our systems better than anyone. It is customers’ needs, reducing costs important, therefore, that everyone and enhancing productivity. And in the organization is encouraged fundamental to all of this, we must to think smarter and participate in continue to develop the People that

Right: Jardine Matheson Group Managing Director the search for improvements. It is will provide the quality and depth of Ben Keswick in discussion with PT Tunas Ridean a challenge we can all continue to talent necessary to drive growth,” President Commissioner Anton Setiawan following his senior management address in Singapore. tackle,” he said. concluded Mr Keswick. Thistle vol.3 2013 Group Chairman Attends London Event for Myanmar President

Jardine Matheson Group Chairman Sir Henry Keswick, along with representatives from other multinational companies and ministers from the UK and Myanmar Governments, was present at a lunch and discussion event hosted by the UK-ASEAN Business Council in London for the President of Myanmar, His Excellency U Thein Sein.

The President, who was making a two- day visit to London, delivered a speech on Myanmar’s economic reforms and the opportunities for foreign investment as the country moves towards greater political stability Left: Jardine Matheson Group Chairman Sir Henry Keswick addresses President U Thein Sein at the and democracy. UK-ASEAN Business Council event in London.

Group Managing Director Visits Interests in Mainland China

Jardine Matheson Group Managing Global Forum 2013 where he discussed dealerships, Hongkong Land’s Director Ben Keswick, accompanied potential co-operation opportunities WE City Project and a Mannings by Jardine Matheson (China) Chairman with high profile Chinese and foreign Health & Beauty store. David Hsu, visited Group business entrepreneurs. He also met with Mayor interests in the western cities of Ge Honglin who praised Jardines’ In Chongqing, Mr Keswick visited Chengdu and Chongqing, and was also business developments, thanked the three Hongkong Land residential joined by Deputy Managing Director company for providing scholarships projects – Landmark Riverside Adam Keswick on a visit to Shenzhen to Chengdu students and wished the and Yorkville South and North. and Guangzhou. Group even greater success in the city. Mr Keswick also paid visits to a Mannings Health & Beauty store, During his visit to Chengdu, While in Chengdu, Mr Keswick the site of the Mandarin Oriental Mr Keswick attended the Fortune visited Zung Fu Nanxing and Yixing hotel in Jiangbeizui Central Business District scheduled for completion in 2016, and the Zung Fu Meiyuan (Chongqing) Mercedes-Benz Showroom and another new dealership.

Meanwhile in Guangzhou, Ben Keswick, Adam Keswick and David Hsu visited 7-Eleven and Mannings stores, a Zung Fu showroom, and the new Mandarin Oriental, Guangzhou. The Group has invested in many projects in Guangdong province and employs Left: Jardine Matheson Group Managing Director Ben Keswick during his meeting with the Mayor of Chengdu, Ge Honglin. approximately 8,000 people there. 5

Deputy Managing Director Delivers Message on Urbanization in Chongqing

As the city of Chongqing continues to keep the human factor At the Centre the process of urbanization, it must in mind and remember bear in mind that it shall be creating that new towns were new communities that must stand not simply a collection the test of time. This was the central of buildings. They message of a keynote report delivered were communities. by Jardine Matheson Group Deputy Managing Director Adam Keswick at “We must be conscious the eighth meeting of the Chongqing of how individuals and Mayor’s International Economic the community as a Advisory Council where the theme was whole will interact with ‘Opportunities and Challenges for the the environment that is Development of Urbanization’. being created for them,” Jardine Matheson Group Deputy Managing Director Adam Keswick addressing the eighth meeting of the Chongqing Mayor’s International said Mr Keswick. Economic Advisory Council on its theme of urbanization. In his address on ‘The interaction of city cluster and industrial layout’, “…It is well known that uniformity is to plan new towns and districts in Mr Keswick said that urbanization a friend of the planner, but the enemy which people would feel a sense of would bring with it a range of benefits of the inhabitant. Individual parks and community and where they would in areas such as infrastructure, fun play areas, as well as imaginatively want to live and raise their families. transportation, housing, education, designed streets and public buildings, medical services and entertainment. can all help to stimulate the creative “Chongqing has achieved much thanks Central to the urbanization process, thinking that will nourish the to its pioneering spirit and forward however, was the need to craft a enterprising spirit of the workforce.” thinking approach to infrastructure clear vision of how each contributing and business development. If these factor would impact on the lives of Mr Keswick told his audience that skills are applied to its urbanization the people that would call these Chongqing was well positioned to goals, then I am convinced that new towns and cities their home for learn from the mistakes made in a prosperous future is assured,” generations to come. It was essential Europe and the USA with the ability he concluded.

Lord Sassoon Leads British Delegation on Multi-City Visit to China

In his capacity as the new Chairman Director Lord Sassoon led a British “As China moves increasingly towards of the China-Britain Business Council delegation on a ten-city visit across becoming a consumer-based society, (CBBC), Jardine Matheson Group China, which included Xiamen for its needs as a nation will match what the 17th China International Fair for the UK has to offer,” he told the Investment and Trade. China Daily.

In an interview conducted during During the visit, Lord Sassoon the visit, Lord Sassoon predicted and the outgoing CBBC Chairman, that trade and investment between Sir David Brewer hosted a series China and the UK would sky-rocket of high-profile events including a as China increasingly moves into reception with local and British retail service-based industries such as businesses and China Outbound financial and legal services, design, conference in Shanghai, as well as engineering, architecture, healthcare seminars in Qingdao, Xiamen and

Jardine Matheson Group Director Lord Sassoon and education. Chengdu. Lord Sassoon also met with addresses the Financial Street Forum 2013 in government and business leaders. Beijing during his multi-city visit to China as Chairman of the China-Britain Business Council. Thistle vol.3 2013 Jardines’ Strong Ties with Japan Commemorated at Special Anniversary

The 150th anniversary of an event, which helped to seal the strong ties that exist between the Jardine Matheson Group and Japan, has been marked in London. It has also been commemorated in Hong Kong with the publication of a special booklet.

Group Chairman Sir Henry Keswick, Director Lord Sassoon, Director Martin Barrow, and Group Corporate Secretary Neil McNamara attended ceremonies at University College London (UCL) for the anniversary of the departure Taking part in the ‘Kagamiwari’ (sake cask-breaking) ceremony held at UCL to commemorate in 1863 from Yokohama of five young the Choshu Five are from left: Professor Sir Malcolm Grant, President and Provost of UCL; His Excellency Keiichi Hayashi, Japanese Ambassador; Sir David Warren, Chairman, Japan Society; Japanese noblemen who travelled and Sir Henry Keswick, Chairman, Jardine Matheson Group. to London aboard Jardine Matheson & Co ships and studied at UCL. On a permanent office in Yokohama. At a studied engineering in England, laid their return to Japan, the five men led time when it was forbidden to travel the foundations of Japan’s railway the nation’s transformation from an abroad, secret arrangements were system as President of the Japanese isolated state into one of the world’s made for the ‘Choshu Five’, as they Board of Railways. Yozo Yamao foremost technological powers. were known collectively, to leave Japan became Secretary of State in the aboard a Jardines’ ship. They sailed first Ministry of Industry and established The story began when the five young to Shanghai and from there embarked Japan’s first Institute of Technology, men of the Choshu clan – Hirobumi on two Jardine Matheson clippers for while Kinsuke Endo introduced the Ito, Kaoru and Masaru Inoue, Kinsuke the perilous 130-day journey. European system of minting into Endo and Yozo Yamao – contacted Japan as founding Master of the William Keswick, nephew of one of the On arrival in London, the Choshu Five Mint Bureau. founding partners of Jardine Matheson were looked after by Hugh Matheson, and the first foreign trader to set up then head of Matheson & Co. They were Jardine Matheson is thought to be the enrolled at UCL and taken under the only company that established links supervision of Professor of Chemistry, with Japan in the mid-1800s that is still Alexander Williamson. During their trading with the country today where time there, the Choshu Five mixed with it remains active in the hotel, property other students and visited museums, and insurance broking sectors. It also galleries, factories and dockyards. has significant Japanese business connections elsewhere in Asia, Hirobumi Ito and Kaoru Inoue returned particularly in Indonesia through to Japan after a year but the other subsidiary Astra International. three stayed in England until 1868. Prince Ito, the architect of the first “We are proud of the role that the parliamentary constitution, was four Group played in bringing these young times Prime Minister of Japan between Japanese noblemen to Britain and 1885 and 1907, his country’s most introducing them to UCL,” said Sir honoured statesman. Marquis Inoue Henry Keswick. “It made a tremendous served in successive Meiji Governments difference to their lives and to the as Foreign Minister and Minister of future development of Japan, as Finance, Trade and Agriculture, and well as helping to nurture our long- The Choshu Five in a photograph taken during their first year in London. the Interior. Masaru Inoue, who had standing ties with the country.” 7

Lord Powell Meets with China’s Vice President Jardine Foundation Extends Scholarship Matheson & Co Director Lord Powell At the Centre of Bayswater met with China’s Programme to Vice President Li Yuanchao in the Postgraduates historic Wu Cheng Dian Hall of the Zhongnanhai Chinese Central Government Compound in Beijing.

The 90-minute meeting was an opportunity to discuss UK-China relations as well as economic prospects. This was the sixth meeting in recent years between Lord Powell and Mr Li, previously Minister for the Organization Department and prior From left: Head of International Office, University of to that, Communist Party of China Indonesia, Junaidi, postgraduate Jardine Scholars Left: Lord Powell of Bayswater with China’s Vice Ufara Zuwasti and Thanti Octavianti and Jardine Secretary in Jiangsu Province. President Li Yuanchao. Matheson Group Director Anthony Nightingale.

Group Delegation Visits Ho Chi Minh City Chief The Jardine Foundation has extended its scholarship programme and added Jardine Matheson Group Chairman the matters discussed were a postgraduate scheme in the form of Sir Henry Keswick and Director Lord two potential Hongkong Land two major new categories. One is a Sassoon visited the Chairman of the developments in Ho Chi Minh City – General Postgraduate Scheme open to People’s Committee of Ho Chi Minh one a commercial and retail complex candidates who are recommended by City, Le Hoang Quan. The delegation in the Central Business District and the Foundation’s selected Colleges in also included Hongkong Land Chief the other, the group’s first residential Oxford and Cambridge, and the second Executive Y K Pang, Jardine Cycle project, in District 2. a University of Indonesia (UI) Scheme, & Carriage Managing Director Alex which is being made available to Newbigging, Hongkong Land Head The Jardine Matheson Group’s alumni of UI with the aim of supporting of Commercial Property, Vietnam presence in Vietnam continues outstanding young Indonesians. and Cambodia, Cosimo Jencks and to grow. During 2013, Dairy Farm Jardine Matheson (Vietnam) Country opened 19 Guardian Health and The changes reflect a need to extend Chairman Alain Cany. Beauty stores, Maxim’s its first the reach of the Foundation, which Starbucks and Pizza Hut now believes that the addition of the Chairman Quan expressed pleasure operates 34 outlets. postgraduate scheme will enhance its at the Group’s expansion in Ho Chi work and create greater opportunities Minh City and Vietnam. Among for the development of leaders in the countries where the Group has business Centre: Jardine Matheson operations. In particular, it is hoped Group Chairman Sir Henry Keswick and that the UI Scheme will attract more Director Lord Sassoon talented individuals from Indonesia with Chairman Quan of Ho Chi Minh City where the Group’s interests have grown People’s Committee and significantly in recent years. the Group delegation.

In the first year of the new scheme, a total of seven postgraduate scholarships have been awarded for studies at Oxbridge Colleges – four from

China and three from Indonesia. Thistle vol.3 2013 Astra Expands its Auto Production Capacity in Indonesia

LEADERSHIP 9

Astra Expands its Auto Production Capacity in Indonesia Leadership Astra has expanded its auto employees to over 10,000. It produces New Plant for Astra Honda production capacity in Indonesia with the Xenia and Avanza models and the launch of new factory and research new flagship ‘Low Cost Green Cars’, Meanwhile, PT Astra Honda and development facilities. the Astra Daihatsu AYLA and Astra Motor has held a groundbreaking Toyota AGYA. Both cars are not only ceremony for the construction Indonesia’s Vice President Boediono environmentally friendly, but also of its fourth plant in Indonesia officiated at the inauguration of offer excellent fuel efficiency. Their at Indotaisei Industrial Estate in PT Astra Daihatsu Motor (ADM)’s development and launch is expected Kota Bukit Indah, Karawang. The Karawang Assembly Plant (KAP) at to further strengthen the compact car factory, with an annual production Suryacipta Industrial Estate in East segment in the Indonesian automotive capacity of 1.1 million, will employ Karawang, West Java. The plant, which market, where the number of compact more than 3,000 new workers and covers a floor area of seven hectares cars has tripled in the last five years. complement the three other existing and has an annual production capacity Honda motorcycle plants in Sunter, of 120,000 cars, is an integrated The Vice President also opened Pegangsaan and Cikarang. Together facility that incorporates the entire Daihatsu’s new Research & they will bring Honda’s total annual process of four-wheeler production Development (R&D) Centre, which production capacity in Indonesia to assembly using the Simple, Slim & will help support ADM as Daihatsu’s 5.3 million units. Compact concept, similar to that of the production and product base outside Daihatsu plant in Kyushu, Japan. Japan. The facility includes R&D Facing page, fourth left: Indonesia’s Vice President styling and design experiment Boediono learns about operations at PT Astra KAP employs more than 2,000 people, buildings and a one-kilometre track Daihatsu Motor’s new Karawang Assembly Plant in East Karawang, West Java after officiating at its bringing the total number of ADM for testing. inauguration.

Gammon Wins Largest Ever Solo Contract

Gammon Construction has won “We are excited to be taking part in the highest quality and within the its largest ever solo contract. The enhancing this important strategic construction programme.” HK$8.66 billion (US$1.12 billion) road network,” said Gammon Chief design and build contract awarded by Executive Thomas Ho. “We are Work began in June and is due to be the HKSAR Highways Department is fully committed to the challenges fully completed by April 2017. The for the construction of the Southern ahead and are confident that we project will create more than 1,500 Connection Viaduct Section of the will safely deliver the project to jobs in Hong Kong. nine kilometre-long Tuen Mun-Chek Lap Kok Link in Hong Kong.

The project mainly includes the design and construction of a dual two-lane sea viaduct of approximately 1.6 km long between the Hong Kong-Zhuhai-Macao Bridge Hong Kong Boundary Crossing Facilities and North Lantau. It also includes construction of nine approach viaducts and other associated works.

Gammon Construction is to build a dual two-lane sea viaduct of approximately 1.6 km long between the Hong Kong-Zhuhai-Macao Bridge Hong Kong Boundary Crossing Facilities and North Lantau as part of its largest ever solo contract. Thistle vol.3 2013 Grand Opening of Marina Bay Financial Centre in Singapore

Hongkong Land joint venture Marina Bay Financial Centre (MBFC), the largest integrated mixed-use development in Singapore’s new downtown, has celebrated its grand opening with a ceremony attended by the city-state’s Prime Minister, Lee Hsien Loong and some 250 guests from leading businesses, financial institutions and key government agencies.

To mark the occasion, Raffles Quay Asset Management (RQAM), Second right: Singapore Prime Minister Lee Hsien Loong being briefed on Marina Bay Financial Centre by, third right, Raffles Quay Asset Management Chief Executive Officer Warren Bishop, following the grand manager of MBFC, has donated opening of MBFC. S$1 million (US$785,000) in the form of study grants to four Singapore- developments,” said RQAM Chief 649 luxury apartments and retail based universities with the aim of Executive Officer Warren Bishop. space of 179,000 sq. ft. Office Towers nurturing the next generation of One and Two are fully occupied and business leaders. MBFC comprises three office towers Marina Bay Link Mall is 100% leased, offering nearly three million square while Tower Three’s occupancy rate “MBFC has set a new regional feet of prime Grade A office space, has reached 88%. standard for integrated mixed-use two residential towers comprising

Jardine Cycle & Carriage Establishes Business in Myanmar

Jardine Cycle & Carriage (JC&C), together automotive market is expected to take Yangon Region, U Myint Swe, and the with Auto Mobile Century Company, off in the near future and CCAM presents Union Minister of Commerce, U Win has set up a joint venture in Myanmar JC&C with a strategic opportunity to Myint. It also included the unveiling of to undertake vehicle maintenance and extend its regional presence.” the new Mercedes-Benz E-Class. repair, Cycle & Carriage Automobile Myanmar Company (CCAM). JC&C has The joint venture’s first service centre JC&C’s expansion into Myanmar will also been appointed as Daimler AG’s located in Yangon was officially continue with a new Mercedes-Benz official partner to distribute Mercedes- launched at an event held at the Sedona showroom and second service centre, Benz passenger cars and commercial Hotel ballroom, which was attended by which will open in the next few months. vehicles and Fuso trucks in Myanmar, Guests-of-Honour, the Chief Minister of and to represent Mazda.

“Jardine Matheson has had a presence in Myanmar since the 1990s,” explained JC&C Managing Director JC&C management Alex Newbigging. “In 2012, the Group together with senior established a representative office members of the business community there and appointed Dr Wong Yit Fan as at the launch event its Country Representative. for the first service centre in Yangon of the new joint “Given the increase in economic venture, Cycle & Carriage Automobile development in the country, Myanmar’s Myanmar Company. 11

Jardine OneSolution Grows its Product Portfolio Jardine Schindler

Launches Latest Elevator Leadership Jardine OneSolution (JOS) has acquired 13 new distributorships in Vietnam with world-renowned brands Jardine Schindler has launched the covering a matrix of consumer next-generation Schindler 5500 elevator electronics & accessories, and in Vietnam. Combining state-of-the-art consumer and enterprise IT products. engineering and top tier performance The distributorships will further levels, the Schindler 5500 sets new enhance the comprehensive product industry precedents in terms of speed portfolio JOS currently offers to its Japanese Audio-Technica headphones are among and efficiency, including a version vast reseller network in Hong Kong, the cutting-edge consumer products now available to distribution channels via JOS Hong Kong. that can travel up to 50 stories in Singapore and Malaysia. 50 seconds. latest technology trends, JOS has The new additions result from an introduced packaged technical The Schindler 5500 can be configured ongoing ‘New Product Acquisition’ services attached to hardware to maximize shaft space utilization and initiative, which was introduced in products. On the distribution front rentable floor areas and represents 2011. Since then, newly acquired too, JOS has strengthened its value- the latest technological advances in distributorships have generated some added model by establishing Grand capacity and ride comfort. HK$2.52 billion (US$325 million) in Technology Services (GTS) in Hong revenue. In the first eight months of Kong, Malaysia and Singapore. GTS Schindler Vietnam became one of the 2013, the initiative contributed 11% of will act as the service delivery arm first foreign-owned elevator companies year-to-date distribution sales. to JOS’ distribution businesses and to start operating in Vietnam in 1995 as Authorized Service Provider to and for many years has been the market In another initiative to enhance its vendor partners. leader. In 1998, Schindler Vietnam set service offerings and reflect the up its own factory, which produces brackets, beams and builder’s elevators for both local and export purposes. The Successful Renovation of Rustan’s Supermarket new Schindler 5500 elevator is expected in Manila to help Schindler Vietnam further strengthen its presence in the mid-rise challenge of how to manage building segment as Vietnam continues customers and sales over the its fast pace of development. six-month period of the project, particularly during the first stage when some 75% of the store’s entrance was closed off and boarded-up. Using the construction boards as advertising billboards and Transforming the boards used to close off sections of the store into artwork, Rustan’s successfully implementing a customer service turned the renovation of its Rockwell Mall store programme to proactively help into a brand enhancement marketing campaign. customers navigate their way around Rustan’s Supercenters, Inc, in which the changing store, Rustan’s actually Dairy Farm acquired a 50% interest saw sales grow rather than fall off. in 2012, has successfully converted its supermarket at Rockwell Mall into “Our treatment of the renovation the first Marketplace by Rustan’s in generated great excitement amongst the Philippines. our customers while enthusing a highly motivated store team,” said

The renovation, which took place Rustan’s Supermarket Vice President The Schindler 5500 sets new industry precedents in seven stages, created the major Frances Yu. in terms of speed and efficiency. Thistle vol.3 2013 THACO Forms Partnership Highrise Contract for JEC Thailand with Peugeot JEC Thailand has been awarded the contract for the supply, installation and commissioning of the air-conditioning and ventilation, electrical and communication, sanitary and fire protection systems for AIA Sathorn Tower, a new commercial building in Bangkok which is due for completion at the end of 2014.

The 28-storey AIA Sathorn Tower features green building technology Left: THACO Chairman Tran Ba Duong and Asia Sales and is designed to meet the ‘Gold Director, PSA Peugeot Citroën, Jean Yves Dossal, Credit’ requirement of ‘Leadership shake hands on their new partnership. in Energy and Environmental Design’ (LEED).

Truong Hai Auto Corporation (THACO), AIA Sathorn Tower. in which Jardine Cycle & Carriage holds a 32% interest, has formed a partnership with Peugeot to produce the first Strategic Transformation for Federal ‘completely knocked down’ Peugeot models in Vietnam and to become International Finance the exclusive distributor of Peugeot Astra company PT Federal appliance financing section remains cars in the country. Five Peugeot International Finance (FIF) unchanged as SPEKTRA. showrooms offering sales, warranty and celebrated its 24th anniversary with maintenance services will be opened in the official launch of new names and New logos in the shape of a the major cities of Thai Nguyen, Hanoi, logos as part of a transformation fingerprint that represents Vinh, Ho Chi Minh City and Binh Duong strategy to support its increasingly the three major elements of by the end of 2013, and a further ten thriving business. ‘Commitment’, ‘Customer Focus’, across the country during 2014. and ‘Customization’ have also been FIFGROUP now serves as the holding introduced. While different in colour, The partnership, which was announced company while its motorcycle their similarity of design reflects the at a ‘France – Vietnam Business Forum’ financing business unit has been fact that FIFGROUP, FIFASTRA and held to celebrate 40 years of diplomatic rebranded as FIFASTRA. The SPEKTRA are all part of the same ties between the two countries with group’s electronic and household business entity. a series of cultural, art and economic exchange activities, is expected to benefit the development of the vehicle industry in Vietnam.

“Through this co-operation with Peugeot, THACO engineers and specialists will have the opportunity to acquire European-standard automobile assembly and aftersale services techniques while bringing luxurious, modern Peugeot cars to Vietnamese consumers,” said Chairman of THACO Tran Ba Duong. PT Federal International Finance directors give the thumbs-up to the group’s new logo. 13

Working Together at Jardine Lloyd Thompson

Jardine Lloyd Thompson (JLT) has WorkSpace includes a powerful, Leadership moved into a new headquarters custom-built search engine and building in London while also a rich variety of content and extending its reach globally. documents, plus ‘knowledge hubs’ based around specialist areas For the first time, JLT’s 2,000-strong of expertise. London-based workforce has come under one roof with the move into “WorkSpace forms a vital part of six floors of The St Botolph Building, JLT’s strategic goal to become a a state-of-the-art development at more knowledge-led business,” 138 Houndsditch that forms a key explained Programme Manager gateway to the City of London. Paul Wareham. Previously JLT employees were spread across 15 floors of space in five In another move, JLT has formed a different buildings. new division to provide strategic risk advice to large national For the first time all of Jardine Lloyd Thompson’s London-based teams are housed under one roof at Meanwhile, JLT has launched and multinational corporations The St Botolph Building, a state-of-the-art facility at ‘WorkSpace’, a new single platform, in Asia. The ‘Strategic Risk 138 Houndsditch. global knowledge-sharing intranet Solutions’ division will provide designed to help its worldwide expert, customized risk treatment operations, specifically those in the workforce of some 8,000 employees, advice and solutions to companies Communications, Technology, Media search, connect and collaborate. within Asia that have complex and Mining sectors.

Zung Fu Launches Latest Mercedes-Benz S-Class in Hong Kong

Zung Fu was the first distributorship During the event, an animated film a live performance of her repertoire outside Europe to launch the latest was screened revisiting the evolution against the backdrop of fireworks. model of the Mercedes-Benz S-Class of Mercedes-Benz luxury saloons from when it introduced the new vehicle 1903 to 2013, followed by two other The new S-Class model has been well to the Hong Kong market at an event films showcasing the development received by the market in Hong Kong which took place at the new Kai Tak processes of the new flagship of the and Macau with orders for more than Cruise Terminal and was attended by S-Class line-up. Local diva Sally Yeh 300 vehicles placed in a period of just more than 800 guests. also added glamour to the evening with one month following its launch.

With the three key elements of ‘Intelligent Drive’, ‘Efficient Technology’ and ‘Essence of Luxury’, the new S-Class extends the boundaries of technology on many levels for automotive development. It is the world’s first car to dispense entirely with light bulbs in favour of LEDs – almost 500 of them altogether in every vehicle – and the first to offer an energizing massage function based on the hot-stone principle, active seat ventilation with reversing fans, and an ‘active perfuming system’ as part of More than 800 guests attended Zung Fu’s launch of the latest model of the Mercedes-Benz S-Class, the air-balance package. which was held at the new Kai Tak Cruise Terminal. Thistle vol.3 2013 Hongkong Land – Defining Residential Quality in Asia

FEATURE 15

Hongkong Land – Defining Residential Quality in Asia Feature

As one of Asia’s leading property investment, management and development groups, Hongkong Land has for many years established the benchmark for quality in commercial retail and office developments across the region. In recent years, the group has also increased its involvement in the residential sector with the development of premium properties catering for the growing middle class in Southeast Asia and Greater China. In each of the markets it enters, Hongkong Land sets new standards for well-designed products and superior build quality. Currently it is involved in residential projects in Hong Kong, Macau, Greater China, Singapore, where its subsidiary Hongkong Land’s expanding residential property portfolio is setting new standards for well-designed products and superior build quality as seen here in Marina Bay Residences, Singapore. MCL Land is a significant developer, the Philippines and, most recently, Indonesia and Cambodia. Setting up and running development Governments of Hong Kong, Singapore projects in different countries in the and mainland China in their respective While the capital invested in region, each with their own culture and property markets, particularly in the Hongkong Land’s residential portfolio unique operating conditions, is often premium sector, Hongkong Land’s is significantly less than in its highly challenging. Attracting and retaining residential portfolio is on track for successful commercial business, its the right staff with the appropriate further expansion. activities in the residential sector are qualifications, and adapting to becoming more material to the group cultural and other local practices The first six months of 2013 were a in terms of overall profit and return while maintaining Hongkong Land’s ‘pleasing’ half-year with particularly on capital. reputation for quality, are among the satisfactory sales at Hongkong Land’s many issues to be dealt with. projects in Singapore and mainland “The continuing rise of the China where the group is set to benefit middle class in the region is “We overcome these by having a further from completions in both creating increasing demand for clear and consistent set of standards markets in the year ahead. Hongkong Land’s residential in design and product specifications products, both from owner occupiers while taking into account local “Significant challenges remain in and high net worth individuals and practices and preferences. Close the overall trading environment, but investors,” explained Hongkong Land monitoring of the development Hongkong Land’s strong financial Executive Director, Residential and marketing processes, and the and competitive position will enable Property, Robert Wong. “Buyers vary placement of the right people in the it to capitalize on opportunities for from country to country depending right job positions, are also essential,” residential projects that arise as on the nature and positioning of said Mr Wong. the region’s development continues each project, but in the longer term, apace,” said Mr Wong. “We remain it is this demand that will enable Although the current operating very focused on ensuring a high quality Hongkong Land to further develop its environment generally remains product for our residential buyers and brand and portfolio.” uncertain, exacerbated by cooling this is the foundation on which we will measures implemented by the continue to build our portfolio.” Thistle vol.3 2013 Hongkong Land Premium Properties Set New Standards

China

Mainland China Hongkong Land’s residential interests in mainland China, where conditions are relatively positive, are making a growing contribution to the group’s earnings with attributable interest in contracted sales at US$369 million in the first six months of 2013 compared with US$200 million in the same period in 2012. The group holds five million square metres of developable area in mainland China with one million There has been strong demand for the first phase of 1,400 high-rise apartments at WE City, square metres of that currently under Hongkong Land’s first venture into the mainland China regional city of Chengdu. construction: Properties, will comprise some in early 2012 and comprises 1,249 Beijing 1.5 million square metres of high high-rise apartments, is 70% presold Hongkong Land’s first joint venture quality residential development with the first units due to be handed project in the capital acquired in 1997 along the Jialing River including over to buyers at the end of 2013. was a premium low-rise residential villas, townhouses, low and high-rise development, which was rebranded apartments, a sports park, chapel, Hongkong Land’s first wholly-owned as ‘Maple Place at Beijing Riviera’. and retail complex. There has been project in mainland China, Yorkville A second joint venture, Central Park, strong sales interest in Bamboo South is at Zhaomushan on a site was completed in 2008 and offers 1,900 Grove with 1,289 units handed over of almost 39 hectares next to the luxury apartments in 15 blocks. to buyers in 2012 and a further 1,762 forest park of Zhaomu Mountain and units to be completed in 2013/14. Chong Guang Lake. There has been Chongqing strong end-user demand for Phase I Hongkong Land has four significant Landmark Riverside in Nanan District, of the development consisting of residential development projects a 50%-owned joint venture with 324 townhouses, which is due for ongoing in Chongqing, the largest city China Merchants Group, is located completion in 2013. A further 52 in western China. These are Bamboo at the intersection of the Yangtze hectare-site, Yorkville North, was Grove, Landmark Riverside, Yorkville and Jialing rivers and will consist acquired in December 2011. Modelled South and the adjacent Yorkville North. of approximately 1.5 million square on the English city of York, the two metres of residential property along Yorkville developments are designed When completed, Bamboo Grove, a with some prime retail space. Phase to set a new benchmark for luxury 50%-owned joint venture with Longfor 1 of the project, which was launched living aimed at high net worth individuals in the Chongqing area. Sales office staff ready to welcome potential clients at Yorkville Chengdu South in Chongqing, which is designed to WE City represents Hongkong Land’s set a new benchmark first foray into the major regional for luxury living and is Hongkong Land’s first city of Chengdu where it will set a wholly-owned project new benchmark for quality with this in mainland China. joint venture mixed-use residential and commercial development. Sales momentum has been strong regarding the first 1,400 high-rise apartments, which are due for completion in 2014. 17 Feature

Shenyang complications and numerous legal While Shenyang, the provincial and business challenges during the capital of Liaoning Province, is a lengthy redevelopment phase. more challenging market because it has not yet benefitted from the As a redevelopment project, at broader recovery elsewhere in China, least 90% of the original owners there is still considerable interest had to give their consent before it in Hongkong Land’s two prime joint could proceed – a process normally venture residential projects there – requiring years of negotiations. Park Life and One Capitol. Both Through an innovative package that developments are a mix of premium involved a new flat upon completion, residences along with community upfront compensation and a sharing retail and other amenities. of profits, the Serenade team secured a deal in a record 18 months. Further Hong Kong challenges ranging from complicated In Hong Kong where Hongkong Land submissions and appeals to the Town was founded in 1889, the group’s Planning Board and Land Tribunal, four residential projects have further to the global economic downturn enhanced its reputation for excellence. and tightened mortgage financing, Apartment developments Ivy on required creative sales and marketing Hongkong Land overcame many challenges to turn Serenade, its most recent residential project in Belcher’s and The Sail at Victoria and efforts in response. Hong Kong, into a stunning commercial success. townhouse refurbishment Stanley Court are all completed and fully sold. Since its completion in 2010, Macau The most recent project, Serenade, the twin-tower luxury Serenade Hongkong Land’s first residential which involved the redevelopment development has outperformed venture in Macau is an integral part of a 37-year-old residential building market expectations with over 80% of its highly successful joint venture at Tai Hang Road, has proved a of units sold and achieved a net profit with Shun Tak, One Central. This stunning commercial success in spite of over US$260 million – almost waterfront mixed-used development of the project being fraught with 300% above the original target. also comprises luxury international retail and the Mandarin Oriental, Macau hotel. Located in the heart of Macau’s gaming district, One Central Residences consists of seven residential towers of 32 to 38 storeys, offering some 800 luxury units. The 92 ‘Residences & Apartments at Mandarin Oriental, Macau’, located on the 15 floors immediately above the hotel, are the first Mandarin Oriental residential project in Asia.

Since its opening in 2009, One Central has become ‘The’ destination in Macau and is an excellent example of the high degree of synergy between Hongkong Land’s commercial and residential businesses on mixed-use sites and The residential component of Hongkong Land joint venture in Macau, One Central, offers some 800 luxury the potential they create for mutual units and is an excellent example of the synergy between the group’s commercial and residential businesses on mixed-use sites. reinforcement of brand value. Thistle vol.3 2013 Singapore

Hongkong Land has a strong presence in Singapore through its subsidiary MCL Land and its premium one third-owned development, the Marina Bay Financial Centre (MBFC) complex, which has played a major role in creating the new Singapore ‘downtown’.

Of the 221 units on offer at Marina Bay Suites, the final residential component of MBFC, 89% were sold prior to completion. This reflects the prime quality of the development and is especially notable during a period Hongkong Land subsidiary MCL Land has a long track record of building quality homes in Singapore and Malaysia such as The Peak@Balmeg, which combines seclusion with convenience. when demand in the premium sector has been affected by the Singapore Government’s comprehensive for completion between then and which has established a reputation measures to dampen the market 2015 are substantially presold. These for excellence, high quality, and announced in January 2013. include the Terrasse, Uber 388, value-for-money developments. Ripple Bay, Palms@Sixth Avenue, Currently, NorthPine Land has MCL Land has a long track record of Hallmark Residences and a 738- three such projects, Greenwoods, building quality homes in Singapore unit condominium project in Jurong, Forest Ridge, and South Hampton. and Malaysia over the last 40 years J Gateway, which was fully committed Separately, Hongkong Land also holds with an extensive portfolio of prime within a few days of its launch in June. a 40% interest in luxury apartment residential properties. In Singapore, development Roxas Triangle Tower, all MCL Land’s 2013 projects were MCL Land has also embarked on which is located in the Manila Central fully sold and its five projects due several residential projects in Business District of Makati and Malaysia, all through joint ventures. comprises two 52-level towers with a Current projects in Kuala Lumpur total of 364 units. include a 391-unit condominium development in the vicinity of Indonesia Wangsa Walk Mall, a highly successful MCL Land integrated retail With the growing emergence of a and office mall development, and significant middle class in Indonesia, 680-unit Seri Riana, which is due for Hongkong Land has recently entered completion in 2016. In Seremban, the residential market there. Master the capital of the state of Negeri planning has been completed Sembilan, MCL Land is developing a at 49%-owned residential joint township on a site comprising 488 venture development, Nava Park, acres of freehold land. in the southwest of Jakarta, with construction and pre-selling targeted The Philippines to commence in 2014. The prime 68-hectare site is strategically located Hongkong Land has been involved in Serpong alongside a river and next in the residential market in the to a golf course, but only five minutes The premium build quality of Marina Bay Suites in Philippines since the mid-1990s drive from the freeway, giving good Singapore is a prime example of why discerning buyers are attracted to Hongkong Land properties. through joint venture NorthPine Land, access to the city centre via the toll 19 Feature road networks. In a further venture, Cambodia Mansions. The development, which Hongkong Land has taken a 40% is in the heart of Phnom Penh’s interest in a residential project to be In its first project in Cambodia, commercial district, provides 101 developed in Jakarta with Astra. This Hongkong Land refurbished and serviced apartments and five luxury project will feature some 500 luxury rebranded Central Mansions, penthouses in two towers and was apartments in the heart of the city. previously known as Colonial launched earlier this year.

Building for the Future

Hongkong Land’s long-term Hongkong Land will continue to benefit strategy for sustained growth in the from its sizeable residential sector remains focused footprint and strong brand in Chongqing on developing premium projects in as well as potential Greater China and Southeast Asia. opportunities in other high growth areas of mainland China. In mainland China where the group has established an excellent reputation in the local market, it will continue to benefit from its sizeable footprint and strong brand in Chongqing as well as potential opportunities in other high growth regions. Among these are the Pan-Bohai Rim demand there, especially in areas like “Indonesia is similar to the market region, which includes Beijing and Jurong which is being developed as in China ten to 15 years ago,” said Tianjin, the Yangtze River Delta a decentralized office location and Robert Wong. “As people become region incorporating Shanghai where the group currently holds two more affluent, there is an increasing and Hangzhou, as well as further significant sites. desire to upgrade their residence and developments in southwest China. Hongkong Land is well positioned There is much scope in Indonesia to provide products that meet that In spite of the dampening effect too where the country’s fast growing demand for higher quality.” of government measures in middle class is expected to provide Singapore, MCL Land is well placed further opportunities for investment in Other potential new markets in to cater for continuing residential both Jakarta and other cities. Southeast Asia include Cambodia, which the group has already entered, With its strong financial position and and Vietnam and Myanmar. unrivalled reputation for excellence, Hongkong Land “We are committed to developing is committed to prestigious residential properties developing prestigious residential properties across the region, both in our existing across the region. markets as well as emerging ones,” said Mr Wong. “Our financial position is strong, our reputation for excellence is unrivalled and we look forward to pursuing attractive new projects as they arise while continuing to set new benchmarks for quality across the region.” Thistle vol.3 2013 Mandarin Oriental Restaurants in World Top 50

Performance 21

Mandarin Oriental Restaurants in World Top 50

Mandarin Oriental Hotel Group is to number 36 from its listing of 44 experiences for our guests,” said Performance once again the only hotel group in 2012. MOHG Corporate Director of Food and to have two Michelin-starred Beverage David Nicholls. restaurants listed in the prestigious Dinner by Heston Blumenthal has San Pellegrino ‘World’s 50 Best fast become one of the world’s most Meanwhile, Chef Richard Ekkebus who Restaurants’ awards. celebrated restaurants with a menu oversees culinary operations at The that explores Britain’s gastronomic Landmark Mandarin Oriental, Hong Dinner by Heston Blumenthal at past with a 21st century twist. Earlier Kong, has also been appointed Chef Mandarin Oriental Hyde Park, London this year, Amber was also named Consultant of Fifty 8° Grill at the recently headed by Executive Chef Ashley ‘Best Restaurant in China’ and listed opened Mandarin Oriental Pudong, Palmer-Watts, rose two places from fourth in the inaugural ‘Asia’s 50 Best Shanghai where, together with Chef de its listing in 2012 to number seven, Restaurants’ Award list. Cuisine Jason Oakley, he aims to deliver while Amber at The Landmark the best in modern grill cooking. Mandarin Oriental, Hong Kong was “These awards reflect the dedication Facing page, Ashley Palmer-Watts, Executive Chef at voted one of the best restaurants in of our culinary teams who aim to offer Dinner by Heston Blumenthal. the world for the third time, and rose stimulating and exceptional dining

Astra Companies are Most Admired

Astra was named ‘The First Winner’ of in Multi Industry, PT Astra Agro Lestari in different business areas in the ‘Cross-Sector Industry’ category Tbk in Agriculture Industry and PT Indonesia. They were selected at Fortune Indonesia’s ‘Most Admired United Tractors Tbk in the Trading and on nine criteria, which ranged Companies 2013’ event, making it one Services Industry. from management quality and the of the 20 ‘Most Admired Companies’ quality of product/services offered, in Indonesia. Three Astra subsidiaries Awards recipients were assessed to strong financial position, the also achieved top 20 places in their on the basis of a survey conducted ability to attract, develop and retain own industries – PT Astra Otoparts Tbk among 20,000 respondents active potential employees, and social responsibility towards the community and environment.

Speaking at the awards ceremony, Astra President Director Prijono Sugiarto said that the secret of Astra’s success was the implementation of its corporate philosophy, Catur Dharma, which he described as “the glue that bonds the Astra family together with more than 186,000 employees at 177 companies.

“This is the year for each of us, Astra people, to refresh our understanding of Astra’s philosophy and to continuously reinforce the implementation of the Astra Left: Astra President Director Prijono Sugiarto receives ‘The First Winner’ award in the ‘Cross-Sector Industry’ Management System across the category at Fortune Indonesia’s ‘Most Admired Companies 2013’ event from Kompas Gramedia Chief Executive Officer Agung Adiprasetyo. group,” said Mr Sugiarto. Thistle vol.3 2013 Dairy Farm Singapore Stores Carry Off Green Awards

Giant Suntec City has become the first by the Building and Construction Meanwhile, Cold Storage is the first Singapore hypermarket to be awarded Authority (BCA). Cold Storage Jelita, supermarket chain in Singapore the prestigious GreenMark Gold Plus Singapore’s first fully integrated green to initiate a ‘No Shark’s Fin’ policy for energy efficiency and green features supermarket, has also received a BCA at all its Cold Storage and Market GreenMark (Merit) Award. Place stores island-wide. In addition to its environmentally friendly and With the focus on reducing energy-saving features, Cold Storage energy consumption, Jelita carries a wide selection of both stores have been sustainable seafood as well as installed with LED lighting, quality green products such as energy-saving chillers and organic vegetables and fruit. refrigeration facilities. At Giant Suntec, more than As part of its continuous commitment 85% of the refrigeration to reducing waste, shoppers at facilities are enclosed while all Cold Storage and Giant stores an Energy Monitoring System are encouraged to bring their own also forms a significant shopping bags. Prominent stickers inform shoppers at Cold Storage Jelita, part of the store’s carbon Singapore’s first fully integrated green supermarket, about the different energy saving facilities within the store. footprint tracking.

Awards Sweep for 7-Eleven and Mannings Hong Kong

7-Eleven Hong Kong has won a raft of In a recent survey on prestigious awards for its ‘Nostalgic brand equity conducted by Charms’ reward programme while Nielsen, 7-Eleven was the Mannings Hong Kong commercials premier brand in Hong Kong featuring a cuddly cat have also and ranked No.1 in Nielsen’s been recognized. brand survey worldwide.

7-Eleven won eight awards including Mannings Hong Kong the EFFIE Award, Kam Fan Award and Cat Stars at Awards Adfest Award for its campaign, which Ceremony 7-Eleven Hong Kong’s ‘Nostalgic Charms’ reward programme touched the hearts of customers from touched the hearts of customers from all walks of life. all walks of life through a series of Meanwhile, at Television decorative charms featuring local Broadcasts Limited’s drew the highest number of votes nostalgic memorabilia. Four films annual TV commercials awards event, as ‘Most Popular Male Talent in produced for the reward programme Mannings Hong Kong commercials a TV Commercial’ for his role in a gained remarkable viewership on featuring a cuddly cat were the star Mannings beauty commercial. Youtube and the 7-Eleven Facebook attraction, polling the most votes fan page. in the ‘Audience Choice Award’ and The popularity of Mannings TV also winning the ‘Most Popular TV commercials reflects its reputation In another achievement, 7-Eleven Commercial (General Category)’. as a trusted brand and provider Hong Kong was presented with This was the third consecutive year of quality services and products the Global Excellence Award at the that Mannings had triumphed in the in Hong Kong. This is further 7-Eleven Global Conference held in Las consumer vote category. borne out by the fact that for nine Vegas, in recognition of its exceptional consecutive years, Mannings has efforts in developing brand equity At the same event, Hong Kong Film been voted ‘Hong Kong’s No. 1 Most over the past few years in Hong Kong. Awards Best Actor Sean Lau also Preferred Brand’. 23

Jardine Aviation Services Strive for Environmental Excellence

Jardine Aviation Services (JAS) was the proud Performance representing Jardine Airport Services recipient of the (JASL) and Jardine Air Terminal HKAEE Silver Award Services (JATS) was a participant at a presentation in the annual Hong Kong Awards ceremony earlier for Environmental Excellence this year. (HKAEE) 2012 with the aim of raising environmental awareness within JATS is already the group and to benchmark its regarded as an energy savings and carbon reduction environmental achievements. leader at Hong Kong International Airport. Front right: JAS Chief Executive David Walker receiving the HKAEE Silver Award Following a three-phase assessment It operates a fleet of at the HKAEE award presentation ceremony. process that included interviews and LPG-powered vans a presentation of JAS initiatives to and minibuses and electric passenger currently working with a manufacturer the HKAEE selection committee, the vehicles, was the first ramp handling to introduce solar-powered passenger group’s efforts were rewarded when operator to invest in pure electric steps to replace the current diesel- JAS Chief Executive David Walker aircraft loading equipment and is powered equipment.

Wellcome Celebrates Ongoing Achievements in Hong Kong

Wellcome Hong Kong has been research agency, IPSOS. The award is superstore outlets also featured celebrating achievements which reflect testament to Wellcome’s dedication some key images. In addition, a its environmental efforts and long- to creating a comprehensively month-long lucky draw promotion standing popularity in the community. ‘likeable’ shopping experience and gave 1,068 lucky shoppers the its commitment to excellence and the chance to win special prizes. For the third consecutive year, highest possible levels of service. Wellcome has been voted ‘The Most For the third time, Wellcome Liked Supermarket’ in an annual To celebrate its 68th year in Hong Hong Kong received the highest survey conducted by the market Kong, Wellcome launched a new accolade of the Gold Award in the branding campaign to Wholesalers and Retailers Sector showcase how the group at the 2012 Hong Kong Awards for has grown together with Environmental Excellence. Corporate- Hong Kong across the wide conservation efforts have generations. included energy-saving appliances at Wellcome’s warehouses, Fresh Led by popular local Food Centre, stores and offices as comedians Wong well as the use of LED lighting and Cho Lam, Louis Yuen specially designed curtains to block and Johnson Lee with heat from sunlight. The use of Wi-Fi voiceover from legend to exchange memos electronically, Tam Ping-man, the and rope rather than plastic wrapping campaign reached to bind up loads of products, have consumers across a saved 220,000 sheets of A4 paper variety of mixed media and significantly reduced the channels while the use of plastic products along the storefronts of Causeway supply chain. The Wellcome Hong Kong superstore in Lei Yue Mun prominently highlighted the new branding campaign both inside and out. Bay and Lei Yue Mun Thistle vol.3 2013 Tunas Rides High at National Contest

Tunas Dwipa Matra (TDM), the The 2013 national service contest was assessed on product knowledge, skill Honda motorcycle main dealer held under the theme, ‘One Heart With and attitude in serving the needs of owned by Tunas Ridean in Lampung Care For Indonesia’. Participants were customers. province, reaffirmed its reputation for service excellence at the 2013 national service contest held by Astra Honda Motor.

In competition with 63 finalists representing 29 main dealers across Indonesia, TDM’s retail representatives won overall second place for frontline service, as well as second and third runner-up prizes. This was the fifth consecutive year that TDM had featured in the top six, including overall first place in 2010 Fourth and fifth left: Astra Honda Motor Division Head Istiyani Susriyati and Marketing Director Margono and 2012. Tanuwijaya with the overall winners and runners-up at the company’s 2013 national service contest.

Outstanding Service Campaign from Guardian Singapore

‘Greet, Smile and Thank You (GST) improvement in customer service In the individual category, with Passion’ is the theme of Guardian satisfaction through a closely Guardian Area Manager Kenneth Singapore’s 2013 service campaign, monitored and intensive Mystery Lee and Pharmacist John Knaggs which is designed to inculcate a Shoppers Programme, which was were presented with the ‘Service service-oriented working environment initiated three years ago. Champion’ and ‘Service Professional’ within the organization. awards respectively. Every month, 99 to 100% of Guardian Some 710 team members from stores are visited by a ‘mystery Guardian stores and head office shopper’ to monitor and identify attended the launch of the campaign areas for improvement in customer where new Chief Executive Officer experience, engagement, and Peter Dove inspired the gathering satisfaction. Guardian’s training with his emphasis on the need for GST specialist and service coaches then to be applied to all customers who analyze the monthly reports from come into all stores, every day. The these visits to identify and deal with campaign has also been adopted by any issues. Guardian Malaysia. Guardian’s efforts in customer “The simple, but impactful, action service were officially acknowledged of greeting, smiling and thanking recently when it won the everyone who enters our stores can prestigious Singapore Service play a vital role in a service-oriented Excellence Medallion 2013. The organization,” said Mr Dove. award recognizes outstanding achievements by organizations in In addition to the campaign, Guardian inspiring and sustaining a culture of Greeting, smiling and extending a thank you to every customer is part of Guardian’s commitment to service Singapore has attained continuous service excellence in Singapore. excellence in its stores in Singapore and Malaysia. 25

Pizza Hut Hong Kong’s Campaign to ‘Go Green’ Yields Results

A ‘Go Green’ campaign launched efficient lamps, saving 87% of use of electricity in stores. Exhaust Performance by Pizza Hut Hong Kong in 2013 to electricity on lighting per store per air ducts have been installed in the promote environmental protection, year, compared to using traditional condensing units of refrigerators to increase awareness on the importance halogen lamps. Effective light zoning improve energy efficiency, while timers of energy saving and echo the benefits and utilization of sunlight have also and heat sensors installed in outdoor of a ‘green’ lifestyle continues to been implemented to minimize the signs and air conditioners help to yield positive results. It has also been monitor and prevent excessive use. recognized by CLP Power Hong Kong in All Pizza Hut Hong Kong stores have the form of the Gold Award (Western also joined CLP’s ‘Energy Billboard’, & Theme Restaurant Category) and which helps monitor their monthly Grand Award (Innovative Energy Saving electricity usage. Promotion Award Category) in the 2013 CLP ‘GREENPLUS Recognition’ awards. Pizza Hut has leveraged its popularity on Facebook to interact, engage and Since launching the campaign, which share the ‘Go Green’ message with its is targeted at staff, business partners fans and by mid-2013, had reached and the public, Pizza Hut Hong Kong over 90,000. Staff have also been has worked with CLP Power Hong encouraged to embrace energy saving Kong to identify different areas where outside the workplace and during April energy saving can be implemented. As and May, an energy saving competition a result all new or renovated Pizza Hut was held to measure their home Pizza Hut Hong Kong’s ‘Go Green’ campaign includes stores have adopted LED and energy the use of energy efficient lighting in all its stores. electricity usage.

Hactl Introduces COSAC-Gateway

Following the successful launch customers will only have to input the supporting 1,000 concurrent users of its Cargo Management System, information once into their own system conducting more than a million data COSAC-Plus, and associated and then COSAC-Gateway will take transactions per day. services COSAC-Mobile, COSAC- care of the rest. AWB and COSAC-Customs, Hong “The success of COSAC-Plus has Kong Air Cargo Terminals Limited “COSAC-Gateway marks another enhanced Hactl’s leadership position (Hactl) is introducing another milestone for COSAC-Plus,” said in Hong Kong and this latest honour is innovative service that enables Hactl General Manager Information further recognition of its contribution airline customers to manage their Service Cindy Ng. “We have already to Hactl and the wider air cargo shipments even more efficiently. successfully implemented COSAC- community,” said Hactl Chief Executive COSAC-Gateway is an integration Gateway for a couple of airline Mark Whitehead. service that Hactl can set up for its customers and received very airline customers to connect their encouraging feedback.” systems with COSAC-Plus. Meanwhile, Hactl has been named Currently airline customers have ‘Best Business Enabler’ for COSAC- to input all the required cargo Plus at the IT Excellence Awards 2013, information into their own system one of Asia’s leading recognition and then re-enter it into COSAC- programmes for progressive and Plus for the processing of shipping effective enterprise IT deployments. documents and customs clearance Since its introduction, COSAC-Plus and the tracking of their cargoes. has enabled Hactl to lower document Instant uploading of data into COSAC-Plus enables Hactl’s customers to manage their cargo even With COSAC-Gateway, airline processing times by 60%, despite more efficiently. Thistle vol.3 2013 CENTRAL Rat Race Breaks All Records for MINDSET

SPIRIT 27 On Mental Health from

the Jardine Ambassadors Spirit

CENTRAL Rat Race Breaks All Records for MINDSET

The 2013 occasion of Hongkong Land’s Y K Pang. “Our aim with the CENTRAL highly popular CENTRAL Rat Race Rat Race is to promote the importance broke all previous records and raised of work-life balance, as well as HK$3 million for MINDSET. The Rat teamwork among professionals.” Race, which is in its eighth year and has become one of Hong Kong’s New challenges in the 2013 event signature charity events, involves included strong headwinds as scores of leading executives scurrying participants tried to battle through through a fun-filled obstacle course ‘The Wind Breaker’ tunnel and ‘All the themed on life in the business world Right Moves’, a ‘giant cheese’ obstacle Young competitors in the Junior Rat Race show off while raising awareness of the need course designed to teach them all about their colourful costumes. for physical and mental health. the importance of watching their step. To date, the Rat Race has raised a total Hong Kong. The ‘Best Dressed Rat of HK$18 million for MINDSET. The Rat Race Cup was won by CBRE Team’ award went to DTZ Debenham Limited while Craig Shute from the Tie Leung Limited and the ‘Fat Rat’ “Mental health, physical fitness and same company carried off the ‘Big Rat award for the team that raised the agility are all essential qualities for Cup’ for the fastest individual senior most funds, to Gammon Construction. excelling in today’s frenetic corporate executive. The Junior Rat Cup was won world and leading a happy life,” Facing page, Centre: Jardine Matheson Group by Adrian Chow and the NGO Rat Race Deputy Managing Director Adam Keswick and fellow said Hongkong Land Chief Executive by The Mental Health Association of competitors in the Big Rat Race.

New Jardine Ambassadors Prepare for their MINDSET Roles

Over 100 guests attended the ceremony appreciation to the 29 retiring experiences of working with students, at Jardine House to launch the latest Ambassadors. teachers and service users, as well Jardine Ambassadors Programme as with fellow Ambassadors. The and to thank those Ambassadors The next day, the new Ambassadors second day focused on training in ending their two-year commitment attended a two-day orientation camp mental health including an educational to promoting mental wellness in the on Lantau Island in preparation for session on basic mental health community. Group Managing Director their roles as mental health advocates. knowledge, conducted by Kwai Chung and MINDSET Chairman Ben Keswick This began with fun, yet strenuous, Hospital Senior Nursing Officer Francis welcomed the 40 new Ambassadors team-building exercises during which Woo who shared his experiences and presented certificates of current Ambassadors shared their of working with people suffering or having recovered from a mental illness.

“I am delighted to have been given the opportunity to become a Jardine Ambassador and mental health advocate,” said Stephen Au Yeung of Jardine OneSolution. “We are better able to live our lives to the fullest when we have a healthy state of mind and I want to spread this message to more people through the

Group Managing Director and MINDSET Chairman Ben Keswick with the Jardine Ambassadors. MINDSET programme.” Thistle vol.3 2013 Summer Fun for all at Mini MINDSET Days

Activities ranging from leisure outings Phoenix Clubhouse members discuss the Chinese Renaissance design and construction of and educational tours to baking and Hong Kong monument King Yin Lei, which they bowling were organized by the Jardine visited during a Mini MINDSET Day with Jardine Ambassadors from Hactl and Hongkong Land. Ambassadors for service users of various NGOs in a series of Mini MINDSET Days. Each of the eight outings, which were held between June and August, shared the common aim of promoting social inclusion and acceptance of people recovered or recovering from Jardine Ambassadors from Jardine Shipping and mental illness. Jardine Schindler were happy to coach first time participants from Baptist Oi Kwan Social Service in Shatin during a Mini MINDSET bowling day. The Ambassadors and colleagues from Dairy Farm, Gammon, Hong Kong Air Cargo Terminals Limited, Hongkong Land, Jardine Ambassadors from Mandarin Oriental Mandarin Oriental Hotel Group, Jardine Hotel Group’s Hong Kong Matheson, Zung Fu, Jardine Engineering hotels, colleagues and 20 members from MINDSET Corporation, Jardine Aviation Services, Place visited Yuen Long Jardine Shipping Services, Jardine where they viewed the back of house operations at a Schindler and Jardine OneSolution famous traditional Chinese participated in the Mini MINDSET Days, bakery and sampled some delicious ‘lou po beng’ which were enjoyed by everyone. fresh from the oven.

Health in Mind Advocates Celebrate Completion of Training

The 128 student advocates who and building up of positive attitudes gathered together for an orientation participated in the 2011-13 Health in towards people suffering from mental camp at Wu Kai Sha Youth Village where Mind (HIM) programme celebrated the illness through the knowledge and they participated in a range of activities completion of their two years of training experience acquired during the HIM aimed at building team spirit and as mental health advocates at the programme. Students representing self-confidence. To date, 59 secondary Finale held at The Rotunda, Exchange other schools also shared with schools have joined the Health in Square in Central. Those who had guests their experiences of the Mind programme benefiting more than demonstrated outstanding performance two-year programme. 89,000 students, parents and teachers. were presented with awards by Jardine Matheson Group Managing Director To promote mental health to and MINDSET Chairman Ben Keswick the community at large, a comic and given attachments to various Group competition was held earlier in business units for a two-four week 2013 with over 300 entries on four training period to gain exposure in a subjects – ‘Mental Health’, ‘Self-Image real working environment. and Eating Disorder’, ‘Addiction’ and ‘Emotion Management’. The winning At the event, Heep Yunn and Cotton entries were then subsequently Spinners Association Secondary exhibited at The Rotunda where they schools showcased their winning attracted wide interest. dramas from the Joint Schools Drama

Competition. With scripts written by Meanwhile, over 140 students from Students from Cotton Spinners Association Secondary the students themselves, these plays schools joining the first year of the School, which was first runner-up in the Health in Mind (HIM) Joint Schools Drama Competition, give demonstrated their acceptance of 2013-15 Health in Mind programme another winning performance at the HIM Finale event. 29

Maxim’s Supports Food Programmes for Hong Kong Underprivileged Spirit

Maxim’s Group has extended its surplus bread to 13 centres, benefiting ‘Surplus Bread Donation Programme’ more than 5,000 people in need. by co-organizing a Hong Kong citywide ‘Bread Angel’ volunteering programme Community Chest Awards with the Bo Charity Foundation and Recognize Maxim’s Support The Tung Wah Group of Hospitals. Meanwhile, Maxim’s Group has Maxim’s Cakes was the first bakery continued its commitment to chain in Hong Kong to initiate surplus supporting The Community Chest of bread donations in 2009. The Bread Hong Kong. In the first six months of Angel programme aims to promote 2013, around 300 staff participated in the volunteer movement in the city events such as the Walk for Millions and recruit more volunteers to deliver and The Chest Corporate Challenge. surplus bread from Maxim’s bakery In addition, Maxim’s has donated over outlets directly to the beneficiary HK$3.1 million (US$400,000), mainly Under the Bread Angel programme co-organized centres of Tung Wah. Volunteers can to support the Chest’s ‘Food Recycle’ by Maxim’s Group, surplus bread is delivered by also register on the Bread Angel and ‘Meal Assistance’ services. These volunteers to the needy of Tung Wah’s service centres. website to select their own routes for efforts were recognized with the surplus bread collection and delivery. presentation to Maxim’s of the ‘Top Ten awards of the Corporate & Employee Donor’ and ‘President’s’ awards at The Contribution Programme and In the first phase of the programme, Chest’s annual presentation of awards ‘Outstanding Walk Team’ in the Walk 19 Maxim’s Cakes stores are donating ceremony, as well as ‘Distinguished’ for Millions.

Astra Projects Inspire the Community

Two Astra projects, both part of its communities,” said Mr Sugiarto. into young individuals who can build a Corporate Responsibility Programme, “Through its eight foundations better Indonesia.” have been inspiring the community. and CSR programmes, Astra is committed to supporting their Meanwhile, in commemoration of Astra directors and executives along ambitions and transforming them World Environment Day and for the with university students from Malang, third year running, Astra staged Astra East Java and several judges of the Green Lifestyle in Jakarta with the group’s SATU Indonesia Awards theme ‘GenerACTION’. The annual attended the taping of an episode of the event encourages the public to popular ‘Kick Andy’ Show involving four adapt an eco friendly lifestyle and to recipients of the Awards. During the participate in maintaining, protecting event, Astra President Director Prijono and preserving the environment so that Sugiarto said there had been great future generations can enjoy its beauty. public interest in the SATU Indonesia Awards programme since its inception A green exhibition showcased four years ago. From 120 participants in Astra’s CSR activities and those of its first year, that number quadrupled in green communities while visitors the following year and then doubled to were treated to a range of exciting 1,088 in 2012. In the first nine weeks of activities. These included a Green 2013 alone, there were 450 applicants. Race, an environment-themed group fun walk competition covering a “These young people have a strong Tree planting to symbolize life was one of the distance of 3.1 km and attracting activities held during Astra Green Lifestyle, which passion to develop their surrounding commemorated World Environment Day. 2,000 participants. Thistle vol.3 2013 Wellcome Continues JLT Supports WorldRide Cycle Attempt for Charity ‘I Can Do It!’ Jardine Lloyd Thompson (JLT) Shopping Days through its JLT Sport and Cycleguard insurance businesses is supporting a British cyclist in her attempt to become the fastest woman to cycle round the world while raising money for disadvantaged children.

Corporate coaching professional Liz Dimmock set out from London Jardine Lloyd Thompson is supporting British in September to cycle 18,000 miles cyclist Liz Dimmock in her attempt to become the fastest woman to cycle round the world while around the world in less than raising money for disadvantaged children. five months and raise £1 million (US$1.6 million). JLT Sport is helping and in terms of cycling has most to underwrite the project whilst recently become the title sponsor Cycleguard is covering the bikes of the Rapha Condor JLT,” said and cycle accessories being used by Group Corporate Communications Ms Dimmock and her support team Head Paul Dransfield. “Cycling during the attempt. is a pastime which everyone can enjoy and JLT wants to encourage “JLT has a long history of supporting the younger generation to live a sporting and charity activities healthy lifestyle.” Children learned how to pay for their purchases at the check-out counters.

Good Jardines Turnout at Saigon Cyclo Challenge Wellcome Hong Kong is collaborating in a third series of ‘I Can Do It!’ Some 200 Jardine Matheson Group Children Charity involves some 20 Shopping Day initiatives with the Heep employees and their families corporate teams representing local Hong Society, a charity dedicated to representing Pizza Hut Vietnam, and multinational firms competing providing vital support to children Giant, Schindler Vietnam, JLT, in the streets of Ho Chi Minh City with learning disabilities. The 2013 Hongkong Land and Jardine district seven. Urged on by the programme has comprised over 50 Matheson Vietnam turned out to Group’s vociferous cheer team, events, bringing the initiative’s three- support the Saigon Cyclo Challenge. Pizza Hut finished third overall year total to more than 100 sessions of and the Giant team reached the ‘Family Shopping Days’. The annual corporate event quarter-finals. organized by and for the Saigon The initiative involves both classroom training on social skills including shopping ‘manners’ and family shopping at Wellcome stores. As well as helping participating children to learn social skills and adapt to society, it also stresses the importance of families spending time together and living healthily. At the same time, Wellcome store staff and the Wellcome Cares team of volunteers benefit from the satisfaction of a rewarding community service experience. Jardine Matheson Group staff and their families cheer on their favourite teams. 31

Jardine Foundation Undergraduates Go Up to Oxbridge Spirit

A total of 12 Jardine Foundation mainland China will read Mathematics Meanwhile, Jardine Scholar Charles undergraduate scholarships have been and Huynh Cong Bang from He from mainland China who is awarded for the current academic Vietnam will read Natural Sciences. reading Engineering at Trinity College, year – five to Hong Kong students, Two scholars have gone up to Trinity Cambridge has been awarded a Senior four to mainland China applicants College – Mariella Antoinette Salazar Scholarship at the end of his first and one each to undergraduates from from the Philippines will read History year of undergraduate studies. The Indonesia, the Philippines and Vietnam. while Jonathan Lee from Hong Kong award is made to those who attain will read Law. Ellie Chen from mainland First Class honours in any year of Four scholars have begun their studies China will read Natural Sciences at their undergraduate studies and there at Magdalene College, Cambridge. Downing College. are approximately only 40 Senior They are Jason Wan, Natalie So and Scholars out of a total of some 660 Madeleine Wong from Hong Kong Of the three scholars who have gone undergraduate students at any one who will read Natural Sciences, Law, up to Oxford, Keith Chan from Hong time. Of these, very few are first- and Psychological and Behavioural Kong will read Law at Oriel College, year students. In addition, Charles Sciences respectively and Richard Yolanda Jiang from mainland China will received the Percy Pemberton Prize Zhou from mainland China who will read Mathematics at Exeter, and Rainer from Trinity College, which is awarded read Natural Sciences (Biological). At Christian Sundjaja from Indonesia will to the most distinguished first-year Peterhouse College, Gloria Wu from read Engineering at Trinity. undergraduate.

Left: Group Corporate To date, the Jardine Foundation, Secretary and Director, which was established by the Group Group Corporate Affairs, Neil McNamara and, right, in 1982 to mark its 150th Anniversary, Dr George Koo, Chairman, has awarded scholarships to 169 Shuping Scholarship, in Shanghai with Jardine outstanding students. In the 2013/14 Scholars Ellie Chen, Gloria Wu and postgraduate academic year, there are 45 current scholar Wu Youyou. scholars studying at Oxbridge under the auspices of the Foundation.

Left: Yolanda Jiang receives her certificate during a visit to Chengdu by Jardine Matheson (China) Chairman David Hsu.

Centre: Group Managing Director Ben Keswick in Hong Kong with, from left, Jardine Scholars Jason Wan, Natalie So, Madeleine Wong, Richard Zhou, Jonathan Lee and Keith Chan.

Left: Indonesian student Rainer Left: Huynh Cong Bang receives his Christian Sundjaja with Group Director certificate from Jardine Matheson Anthony Nightingale. (Vietnam) Country Chairman, Alain Cany. Thistle vol.3 2013 New Group Scheme to Develop Talent for Emerging Economies

PEOPLE 33

New Group Scheme to Develop Talent for Emerging Economies People

A new scheme has been launched by Group Human Resources to accelerate the development of young talent to meet the future leadership needs of Group businesses operating within the emerging economies, specifically Vietnam, Myanmar, Cambodia, Malaysia, Indonesia, The Philippines, and Thailand. The two-year Emerging Economies Talent Scheme (EETS), which is being piloted by Dairy Farm,

Jardine Lloyd Thompson, Jardine Cynthie Neo of Group Human Resources addressing candidates during an EETS Assessment Centre in Sydney. Schindler, Jardine Restaurant Group and Hongkong Land, addresses two started in August with the selection “The EETS has been specifically categories of executives – existing of up to 15 graduates, drawn from 700 designed to help business units in the young talent already in Group applicants in Australia and Singapore. emerging economies develop their emerging economy businesses and leadership strength at all levels, with new young talent about to commence The two-year development scheme the long-term goal of having nationals their careers. focuses on the areas of leadership eventually running these businesses,” capability, commercial and industry- explained Group Head of Human The first phase of the EETS began in specific skills and begins with a Resources Ritchie Bent. Vietnam with a three-day assessment in secondment to Singapore or Hong Facing page, Pizza Hut Vietnam Operations Director May followed by a five-day programme Kong. Participants will also be given Packy Hung outlines some points to participants in in September and addressed existing the opportunity to pursue an industry- the Vietnam Senior Executive Programme, observed by Group Human Resources Head of Executive talent within the Group from Vietnam specific technical qualification, or the Development Alan O’Neill. and Cambodia. The EETS for new talent CIMA certification.

Guardian Malaysia Identifies Customer Care Champions

Guardian Malaysia has extended its The 31 quarterly winners for 2012/13 evaluation of the candidates on the annual Customer Service Excellence were flown to Kuala Lumpur to shop floor. Judging was based on Competition to a quarterly programme compete in the national Customer the best customer service attributes to identify and acknowledge Care Competition held at Guardian including greetings, decorum, offering employees who have demonstrated Suria KLCC. This involved a two round, further assistance and going the exceptional customer service in their on-the-job competition – round one extra mile. At the end of the process, respective geographical regions. being cashiering and round two, Mohammad Alif bin Abd Rahaman of Guardian 1 Utama was crowned Customer Service Grand Champion for 2012/13 and inaugurated as Guardian’s Customer Care Ambassador.

“People are our most valuable asset,” said Guardian Malaysia Chief Operating Officer Loi Liang Tok. “It is essential A group of quarterly winners in Guardian that we have a work environment that Malaysia’s Customer Service Excellence provides our people with a positive Competition enjoy a sense of belonging and promotes a study trip to the group’s culture of delivering service excellence.” distribution centre. Thistle vol.3 2013 Senior Management Appointments

There have been a number of to return to Australia. He has been industry in preparation for taking up Jardine Matheson Group senior succeeded by Chartered Accountant the position of Chief Financial Officer on management appointments. Martin Nilsson. 1st July 2014. He will replace Susanna Ng who will retire at the end of June 2014 after 29 years with the Group.

Mark Lunt Jujudhan Jena

Mark Lunt has been appointed to At the Jardine Schindler Group, Chief Neil Galloway the new role of Chairman of Jardine Executive Officer Fernando Xavier is OneSolution. An IT veteran with to retire at the end of December 2013. At Dairy Farm, Neil Galloway has over 30 years of experience in the He will be succeeded by Jujudhan Jena, joined as Group Finance Director. industry, Mr Lunt will be responsible formerly Schindler’s Area Vice President, He replaces Alec Tong. for Chairing the JOS Executive Board, North Central in the United States, where he will oversee the formulation who joined Jardine Schindler in July to After 25 years with Mandarin Oriental of JOS’ long-term strategy. commence the handover from Mr Xavier. Hotel Group, Operations Director – Asia Andrew Hirst has retired. Richard Baker has assumed the role of Executive Vice President, Operations Director – Asia and has relocated to Hong Kong from his position as Executive Vice President, Operations

Martin Nilsson Alec Tong Director – The Americas. He has been replaced in The Americas by Geoffrey Brown, Finance Director of Alec Tong is also moving to the Jardine Jan Goessing, formerly Area Vice Jardine Pacific and Jardine Motors, Schindler Group on 1st December 2013 President & General Manager of has left the Group after 19 years to begin his familiarization with the Mandarin Oriental, New York.

Mandarin Oriental, Hong Kong Looks to the Future with Design Students

While 2013 has been a year for Kong as they thought they Mandarin Oriental, Hong Kong to would look in 50 years time. commemorate the past and celebrate The students were encouraged its 50th Anniversary, it has also been to incorporate the history of embracing the future by joining hands Hong Kong and the design with the Hong Kong Polytechnic elements that the iconic hotel University in organizing a ‘Hotel of the is famed for, into their design Future’ competition. solutions. These were then judged by representatives from As part of their thesis, 39 Environment the university and Mandarin and Interior Design year-two students, Oriental Hotel Group and the working in teams of two, were set a designs of the eight finalists seven-week project to design certain were subsequently displayed The winning design of Lee Kwok Kwong and Mak Chu Leung in the ‘Hotel of the Future’ competition organized by Mandarin areas of Mandarin Oriental, Hong in the Clipper Lounge. Oriental, Hong Kong. 35

Doing it the ‘Mannings’ Way’ Cycle & Carriage Stages People Inaugural Town-Hall Mannings China has launched its core the organization, other activities values known as the ‘Mannings’ Way’ to be rolled out will encompass Session during two staff communication days quarterly business updates, a held in Guangzhou and Shanghai. Mannings’ Way Award, and breakfast talks to encourage staff to apply the The launch follows an earlier two-day Mannings’ Way to their daily work offsite workshop when the senior routines. management team of Mannings China ‘brainstormed’ the key aspects “We are confident that if we of the Mannings’ Way, which include collectively embrace the Mannings’ ‘respect, communicate, ownership, Way, we will achieve our goals and change and excellence’. become an even more successful retailer in China,” explained As part of ensuring that the Mannings China Chief Executive Mannings’ Way sits at the heart of Officer Paul Sheldrake. C&C Singapore Motor Operations Managing Director Eric Chan emphasizes the group’s commitment to nurturing talent under its human capital development initiatives during the inaugural town-hall session.

Over 500 Cycle & Carriage (C&C) staff gathered at The Star Performing Arts Centre in Singapore for the company’s inaugural town-hall session held as part of on-going efforts to engage staff and foster a culture of open communication.

Mannings China senior management during their two-day offsite workshop to ‘brainstorm’ the key After mingling over popcorn, candy aspects of the Mannings’ Way. floss and balloon sculpting, the town- hall session began with the ‘Cycle & Carriage Customer Communication Farewell Reception for Sue Walker Challenge’ where employees competed in groups to pass on messages Jardine Matheson Group Chairman a copy of the book tracing the with speed and accuracy, thus Sir Henry Keswick hosted a Group’s long history, The Thistle highlighting the importance of effective reception for Sue Walker to mark and The Jade. communication at all levels. This was her retirement from the Group followed by an address from C&C during a visit to Bermuda of all Singapore Motor Operations Managing the directors of Jardine Matheson Director Eric Chan who shared pertinent Holdings for the Company’s Annual points about C&C’s performance in General Meeting. Ms Walker had the past year, the challenges and served the Group for 23 years and outlook ahead, and key human capital was the Personal Assistant to three development initiatives. He also Presidents of Jardine Matheson answered questions from staff. International Services in Bermuda, Ray Moore, Harry Wilken and “It was a fruitful session as staff gained John Lang. more insight about our direction and growth strategy, fuelling our desire During the reception, Ms Walker to raise C&C’s performance to new

was presented with a vase and Sue Walker with Sir Henry Keswick. heights,” said Mr Chan. Thistle vol.3 2013 ENTERPRISE AT WORK ... Jardine Schindler Hong Kong

Schindler Hong Kong is committed to recognizing and rewarding employees’ efforts through programmes such as the ‘Outstanding Customer Service Award’.

When a 2009 Employee Engagement Survey revealed “In essence, we broke the workforce down into smaller scope for improvement, Schindler Hong Kong decided to groups whose engagement process could be more fundamentally revisit its tactics and integrate employee quantifiably tracked, and made our frontline employees engagement into the company’s strategy to overhaul the spokespeople who explained the company’s standards and culture of the whole organization. processes in their own community,” said Schindler Hong Kong Human Resources Director Pamela Chung. “We placed engagement at the heart of our business so that it would become part of our Strategic, Communication “This approach has empowered and engaged the frontline and Leadership focus,” explained Schindler Hong Kong leaders to develop the necessary trust and support to Managing Director Rob Seakins. succeed with their teams.”

Firstly, a strategic platform was formed, which expressed A Team Scorecard was generated for each team leader. Schindler Hong Kong’s vision, mission, values and ambition, This allows him or her to identify specific issues, strengths and became the vehicle to create and communicate a and areas of improvement in order to devise appropriate shared purpose and commitment. Secondly, a ‘Flags follow-up actions. A series of communication and and Drums’ approach was adopted, which defined and presentation training workshops for frontline managers was reinforced a holistic communication model for all levels also introduced. of the organization, in conjunction with developing an appreciation culture where employee efforts would be As a direct result of all these measures, the 2012 Employment recognized in every facet of their worklife. It was, however, Engagement Survey yielded outstanding results – an overall the third initiative that proved the real catalyst for change, improvement of 30%. In addition, Schindler has achieved a and drove the momentum for progress. continuing market leadership position in New Installations, doubled Modernization sales volume, reduced Lost Work Day In order to make the engagement process collaborative from Cases and attained various safety awards and certification, the start, task groups led by key executives with frontline as well as reduced passenger entrapments in Key Accounts. employees’ participation were formed to focus on defined areas for improvement. It soon became apparent that the The Employee Engagement programme has also introduced area which most directly affected employee engagement, a deep-seated shift in employees’ perception of their and which had not previously been targeted, was that of roles. Since 2010, Schindler Hong Kong’s mission and direct supervisors. A small team management model was ambition have been redefined and successfully cascaded subsequently developed which engaged frontline leaders with from management to the frontline. Every employee now their own accountability to communicate company messages has a shared purpose and promise and understands their and manage feedback in small teams of 30-40 employees. contribution and connection to the organization. Please address your comments or suggestions regarding Thistle to the Thistle Editor, c/0 Group Corporate Affairs, Jardine Matheson Limited, 48/F Jardine House, Central, Hong Kong [email protected]

Thistle is published by Jardine Matheson Limited on behalf of the Jardine Matheson Group. www.jardines.com

vol.3 2013