The Web Access and Inclusion for Disabled People
A Formal Investigation conducted by the Disability Rights Commission
London: TSO © Disability Rights Commission 2004
All rights reserved.
The information contained in this publication is believed to be correct at the time of manufacture. Whilst care has been taken to ensure that the information is accurate, the publisher can accept no responsibility for any errors or omissions or for changes to the details given.
First published 2004
ISBN 0 11 703287 5
Printed in the United Kingdom for The Stationery Office Contents
Foreword v
Introduction 1 Background to Web accessibility issues 1 Why a Formal Investigation? 2 Scope of the investigation 5
Summary of Findings and Recommendations 9
Research Phase 1: Identification of Problems 19
Objective and sources of data: 19