Officesuite UC® Cloud Communications for a New World of Business Powerful Tools to Transform the Way You Do Business

OfficeSuite UC® Cloud communications for a new world of business Powerful tools to transform the way you do business

LOWER IT AND ADMINISTRATIVE COSTS LET BUSINESS TAKE PLACE EVERYWHERE

Dramatically reduce the time and resources Increase productivity by enabling your required to manage and maintain your employees to work and collaborate phone system and communications seamlessly from anywhere using deskphones, services with centralized management smartphones and laptops. via the WE Connect portal. Get business calls, faxes and emails on any device

Enjoy free and automatic lifetime upgrades and maintenance Meet face-to-face and collaborate on any project in real time Mix and match seat types and add users and features based on via video conference business demands Access and manage everything you need securely online Enhance productivity and save time when employees from anywhere self‑manage features

2 One unified communications solution for all your needs

Cloud-based phone system with hundreds of features and Integrates with existing off-the-shelf and custom developed unlimited calling business applications

Native contact center application Visual voicemail and speech-to-text

Company-wide chat and mobile apps Online faxing tools for any device

Video and audio conferencing, web collaboration tools Presence and availability

UNIFY ALL EMPLOYEES AND SITES AVOID DISASTERS AND ENSURE BUSINESS CONTINUITY

Use one system for your entire organization Secure everything you need in the cloud without expensive wiring or IT support. and remain reachable to customers during Experience seamless collaboration and disasters even if your physical office isn’t open. communicate across locations, while reducing IT complexity. Quickly and easily manage any feature or setting remotely Use any device to make calls, check voicemail, fax, chat or Administer changes easily for every employee and site from video conference one online portal Meet face-to-face and collaborate with clients in real time Leverage features and extension dialing across all locations from anywhere Move between offices, share workspaces and use any phone as your own

3 Business communications unlike any other

The easiest system to use and manage

2019 Gartner Magic Quadrant for Unified If you are relying on the features of a new system for Communications as a Service, Worldwide* increased productivity and flexibility and they aren’t easy to use, then there’s no value in a new system. We believe that we are the only network Because we develop our own software, OfficeSuite® UC service provider in this year’s 2019 Gartner is designed to be user-centric, not device-centric. Our Magic Quadrant for Unified Communications advanced system is so easy to use, that every employee as a Service, Worldwide and we believe this can access and manage the features and services means we can provide a more comprehensive of the system independently, reducing IT help desk solution to enterprise businesses. dependency and drastically enhancing productivity and efficiency organization-wide.

4 OVER 300,000 USERS ON OUR PLATFORM

Access anywhere, any device The most secure communications system

Transform how you do business by giving your Unlike other providers, we own the code and utilize employees the freedom to work from anywhere. unique technology instead of SIP or open source Since our system revolves around users, not devices, to to help you meet SOC2 and HIPAA compliance user data can be shared amongst all of your devices. requirements and to help you meet SOC2 and HIPAA Whether on-site with a customer, traveling or working compliance requirements and ensure calls, chats are remotely, the features and services are available from encrypted and no data or information is stored on anywhere. Ensure business continuity and avoid costly the phone where it can be vulnerable to theft. We downtime during disasters. enlist our own development team who is dedicated to rapid advancements based on our customer’s needs and requirements.

5 Features to make your employees even more productive

Because we develop our own software, features are added often and updated frequently—at no additional cost. Account Codes Join/Merge Calls Voicemail Notification via e-mail or SMS

Auto Attendants (unlimited) Local Phone Numbers (DIDs) Voicemail Return Call During VM Retrieval

Auto Attendants – Nested Mobile Apps Voicemail Smartphone App

Auto-Generated Key Labels Mobile Twinning Zero Out of Voicemail – Personal Target

Broadcast Groups Monitor Groups OPTIONAL EQUIPMENT AND SERVICES

Business Quality Voice Lines Multiple Business Hour Profiles Additional Phone Numbers Nationwide

Call Coverage Multiple CLIDs Analog Extensions with/without Voicemail

Call Coverage – Incoming Call Routing Multiple Line Appearances Bluetooth Options (select phones)

Call Detail Records Music on Hold Call Dialer

Call Display Mute Conference Phones

Call Forward WE Connect Desktop and Mobile Apps Cordless Phones

Call Groups Online Management Entry/Door Control Systems

Call History Reporting Online Self-help Documentation Gigabit Ethernet Phones

Call Hold Phone Directory – Employee Headsets

Call Hunting (circular and linear) Phone Directory – External via Portal OfficeSuite UC Click-to-Call Extension

Call Park/Retrieve Key Profiles (by user type) OfficeSuite UC Connector for Google®

Call Permissions Profiles (by user) Page OfficeSuite UC Connector for Google Assistant

Call Transfer Power Over Ethernet Phones (IEEE 802.3af) OfficeSuite UC Connector for Microsoft Dynamics

Call Waiting Tone Presence and availability OfficeSuite UC Connector for Microsoft Teams

Caller ID with Name Private CLIDs OfficeSuite UC Connector for Salesforce®

Caller’s List (inbound & outbound) Programmable Keys OfficeSuite UC Connector for Skype for Business

Click-to-Call Redial OfficeSuite UC Connector for Web-Based CRMs

Company-Wide Chat Redirect – Emergency Forwarding OfficeSuite UC Connector for Amazon Alexa

Context Soft Keys Ring Tones OfficeSuite UC Connector for Slack

Do Not Disturb Selective Call Routing OfficeSuite HD Meeting®

Emergency Forwarding Self-labeling Keys Online Faxing (Inboud/Outbound)

Enhanced Dial Tone Site Page (via speakerphone) Overhead Paging Interface

E911 Compliant Speakerphone PoE Switches

Extension Dialing (3, 4 or 5 digits) Speed Dial, One-Touch SMS Text Messaging

Fixed Function Keys Station Busy Lamp Indicator – Silent Single Sign-On

Geographic Redundancy* Ten-way Calling Softphones-Mac, Mobile and PC

Hands-Free Speakerphone Transfer Direct to Voicemail Video Phones

Headset Capable Unlimited Calling Nationwide Wireless DECT Handsets and Headsets (select phones) Hot Desking/Multi-Desking Visual Voicemail and Speech to Text

Hunting Visual Voicemail Website

Incoming Call Routing Voicemail

Integrated Ethernet Switch Voicemail Auto-Forward All to e-mail ID

Intercom Voicemail Forward to Co-Worker Ext.

Join/Leave Call Groups Voicemail Message Waiting Indicator (MWI)

7 *Subject to availability Collaborate easily to enhance productivity and save on travel costs

OfficeSuite HD Meeting®

Meet, chat, collaborate and share to get work done from anywhere Host unlimited online meetings for up to 500 people with just 1 click

Eliminate travel costs and delays and meet face-to-face hassle-free

Present and collaborate on anything in real time

Share any application or your entire desktop

Compatible with existing conference room systems like: Polycom, Cisco, Tandberg and LifeSize

Record any audio or video meeting

Allow all of your office and staff to act as one team

Integrate seamlessly with Outlook and Google

Utilize high definition video and audio conferencing apps for Windows, iOS and Android

Share your ideas and work from any device

8 Streamline and improve tasks with these powerful integrations Standards-based API allows you to connect third-party applications to OfficeSuite UC.

Salesforce Skype for Business G Suite Slack Integrate powerful UC With no switches to manage Click-to-call from any View the presence features within Salesforce or monitor, bring calling and webpage or web app and of coworkers, make to enhance productivity, phone presence functionality bring UC to your Google apps. OfficeSuite UC calls, send improve customer service, into Skype and Lync without SMS text messages and save time and increase any additional Microsoft launch OfficeSuite HD management visibility. licenses or charges. meetings within Slack to streamline collaboration.

Microsoft Office 365 Microsoft Dynamics Amazon Alexa and Microsoft Teams Make your contacts, email and Streamline everyday Google Assistant Enhance collaboration calendar part of your functions and gain access Manage voicemail and change with integrated UC calls UC solution. to new UC features. call forwarding, twinning and HD video, audio and and Do Not Disturb settings web conferencing. using voice commands from any Amazon Alexa or Google Assistant enabled device.

Web-based CRMs Maximize productivity by integrating calling with Hubspot, 1CRM, Apptivo, Clio Desk, Freshdesk, JobDiva, Nutshell and Insightly.

9 WE Connect portal: The heart of your unified communications system

Administrators and employees can easily make changes to the system and their individual account from a single interface that anyone can intuitively use.

Utilize the WE Connect portal to: Launch video meetings, send faxes and listen to business voicemail

Chat live in real time with anyone in your organization

Text with anyone outside of the organization without using your personal mobile number

View the availability of every coworker and click-to-call them

Customize dashboards so employees can self-manage features

Make changes, provision services, add users and order phones and devices

10 Control it all from the cloud, Quick access to support for not your desk phone every employee

Make real-time changes from anywhere without ever Get answers instantly. Watch instructional videos or touching a desk phone, stepping foot in an office, or chat live with a support representative. Everything is calling your technical team or customer service. available 24x7 in our online community. Use any device, anywhere, anytime Move beyond help desk support

Meet face-to-face with customers, chat live with Redeploy IT resources when employees can easily colleagues, take calls, send faxes and make changes use and manage all of the features of the system from any PC, laptop, tablet or smartphone. from an intuitive dashboard. Manage everything from one place Collaborate instantly with your team

Log in to easily make company-wide changes, add Instantly see who is online and available to help get employees, update auto attendants, forward phones work done. Click-to-call, meet or chat in real time or get help instantly. across all your locations.

Unlock employee potential with Gain new business insights customizable access Identify staffing inefficiencies, enhance productivity, Give employees secure access to only the tools they boost satisfaction and elevate sales efforts with need to get their work done. Create profiles to quickly built-in business intelligence tools. add employees with the same permissions.

Order services quickly and easily

Manage, build, install, activate and track service orders for faster turn-up through the Order Wizard.

11 2019 Gartner Magic Quadrant for Unified Why OfficeSuite UC? Communications as a Service, Worldwide

Comprehensive services OfficeSuite UC provides a complete portfolio of cloud-based 100% cloud UC service voice, collaboration and contact center solutions. Developed by a leading cloud provider and UC pioneer Quality and control Windstream is unique in that we provide both unified Delivers 99.99% SLA communications and network services which means we can not only measure quality we can guarantee it with our advanced suite of SD-WAN and network services. More than 300,000 users on our platform

User experience Optimal security, including SOC2 and HIPAA certifications Our award-winning customer portal and applications make it easy for administrators and end users to Best-in-class WE Connect portal manage communications.

Security and compliance Ease of use No information or data is stored on vulnerable local servers. Our databases are stored on secure servers in our cloud Proven success infrastructure—all protected by industry-standard firewalls, in a hosted carrier-grade data centers with strong security controls We own the code and compliance audits to make sure your data is protected.

Choice for businesses with up to 20,000 users

2019, 2017, 2016, 2015, 2019 2018, 2017 2017, 2016, 2015, 2014, 2017, 2016, 2015, 2014, 2014, 2013, 2012, 2010 2013 2013, 2012, 2010

1. “Protecting Information in the Cloud” McKinsey Report 2. “Digital Disconnect in Customer Engagement.” Accenture, Mar. 2016.

*The Gartner document is available upon request from Windstream Enterprise. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, Daniel O’Connell, Megan Fernandez, Rafael Benitez, Christopher Trueman, Sebastian Hernandez; 30 July 2019. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.

About Windstream Windstream Enterprise collaborates with To learn more about OfficeSuite UC, businesses across the U.S. to drive digital visit windstreamenterprise.com transformation by delivering solutions that solve today’s most complex networking and communication challenges.