Authorizing the Approval of the Verizon Wireless Communication Services Quote That Is Supported by the State of North Carolina Pricing Offer for Contract #915A

Resolution R18-485

Introduced By: Sabrena Reinhardt Date: December 20, 2018

Authorizing the Approval of the Verizon Wireless Communication Services Quote That is Supported by the State of North Carolina Pricing Offer for Contract #915A

WHEREAS, the Town Council approved Resolution R18-349 with U.S. Cellular for Wireless Communication Services on April 19, 2018, and;

WHEREAS, the Town staff had poor cellular service prior to and during Hurricane Florence, and;

WHEREAS, the Town staff is confident with Verizon's service and compared to U.S. Cellular service.

Therefore, Be It Resolved: The Town Council authorizes the approval of the Verizon Wireless Communication Services Quote that is supported by the State of North Carolina Pricing Offer for Contract #915A. The monthly expenses are quoted to be $4,043.96, but this can fluctuate based upon the number of cellular lines that are required during a particular time period.

Adopted by Town Council on this 20th day of December, 2018.

Brenda Bozeman, Mayor Sabrena Reinhardt, Town Clerk

Resolutions Page 1 of 49 Quote ID# 260051 Monita Ozment, Business Account Manager Govt [email protected]

Hi Town of Leland, here is your service quote.

This quotation is based on the terms and conditions of the State of North Carolina #915A Contract. The State of North Carolina #915A Contract Agreement, Addenda and Attachments can be found on it.nc.gov/contract-915a site for your review.

Valid through 03/04/2019 Sub Account New Monthly Service Charges Monthly Discount Quantity Subtotal Charge 001 4G Custom Unlimited for Public Safety with Email & Data and $39.99 54 $2,159.46 MBP Custom Nationwide Basic Unlimited Talk & Text plus Email - $22.99 1 $22.99 100MB Custom Mobile Broadband Public Safety Unlimited $37.99 49 $1,861.51

New Monthly Plan & Feature Charges $4,043.96

Quote Summary Purchases Sales Taxes Initial Expense Estimated Monthly Charges $0.00 $0.00 $0.00 $4,043.96 Equipment and accessory purchases are subject to sales tax. Depending on your shipping address, this tax may be calculated on the full retail price of the equipment.

If you have any questions regarding this quote, please feel free to contact me.

Regards,

Monita Ozment Business Account Manager Govt 910-620-7070 [email protected]

Quote ID 260051 Page 1 Any discrepancy between this quote and the State of North Carolina Contract, the price in the State of North Carolina contract referenced above prevails. Page 2 of 49 State of North Carolina Pricing Offer for Contract # 915A

Definitions: Government Subscriber: An employee of Customer utilizing Wireless Service whose account is set up in Customer’s name and for which Customer bears payment responsibility. Employee Subscriber: An employee of Customer utilizing Wireless Service whose account is registered under this contract and is set up in the employee’s name and for which the employee bears responsibility. Verizon Wireless’ relationship with Employee Subscribers is governed by the Verizon Wireless retail Customer Agreement. Equipment: Wireless telephones, data devices and similar devices and ancillary accessories used in conjunction with Wireless Service. Line: An individual Government Subscriber’s line of Wireless Service, whether such line utilizes voice service, data service or both. Each Line is associated with a single mobile telephone number (“MTN”). Wireless Service: Each and every radio service provided directly or indirectly by Verizon Wireless. Eligible Calling Plan: Any generally available Verizon Wireless voice and/or data calling plan with a monthly access fee of $34.99 or higher that does not prohibit discounts. Eligible Data Feature: Any generally available Verizon Wireless data feature with a monthly access fee of $24.99 or higher, added to an Eligible Calling Plan, that does not prohibit discounts.

Rates and Charges: The calling plan and any selected options and features, determine the applicable rates, charges, allowance of minutes and/or kilobytes or megabytes and Wireless Service coverage area for each Line. The monthly access fees and non-promotional allowance of minutes and/or kilobytes or megabytes for each Line will not change during the line term as long as the calling plan is not changed on that Line. However, other rates, charges and fees, including but not limited to options, feature charges and 411 Connect, may vary following 30 days written communication. Verizon Wireless may change or discontinue generally available business or consumer calling plans for new Government Subscribers. Government discounts and pricing are available through the business sales channel and may not be available to purchases made through agents or at retail store locations. Attainment Tier and Monthly Access Fee Discount: Provided the State of North Carolina or “Customer” maintains a minimum of 5 Government Subscriber Lines on Eligible Calling Plans, Government Subscribers shall receive the monthly access fee discount on Eligible Calling Plans and Eligible Data Features based on Customer’s Attainment Tier. In order for the MTNs of Customer’s employees to count toward the Attainment Tier, the employee must follow the process set forth in the “Purchases by Employees” section below. Attainment Tier and Discount Changes: If Customer does not achieve at least the lower end of its initial Attainment Tier within 180 days after the Effective Date of the Agreement or thereafter falls below the lower end of its Attainment Tier for 2 consecutive months, Verizon Wireless may adjust the monthly access fee discount for both Government and Employee Subscribers and other benefits under the Agreement, consistent with the applicable lower Attainment Tier. If Customer exceeds its Attainment Tier for at least 2 consecutive months, it may request in writing that Verizon Wireless adjust the Government and Employee Subscriber monthly access fee discount and other benefits under the Agreement, consistent with the applicable higher Attainment Tier. Purchases by Employees: Customer’s employees (with proof of employment) may activate new or register existing lines of Wireless Service, not to exceed 5 lines per employee, and obtain the applicable monthly access fee discounts on Eligible Calling Plans available to individual consumers, accessory discounts and Government Equipment Pricing, if eligible, provided such employee first: (a) executes a Verizon Wireless retail customer agreement; and (b) qualifies under Verizon Wireless consumer credit criteria. Employee Subscriber activations or registrations of existing Verizon Wireless lines must be processed via the online business sales channel. If online resources are unavailable, Employee Subscribers may activate via the business sales channel. Government discounts and pricing may not be available to purchases made through agents or at retail store locations. Upon request, Customer shall confirm the employment status of Employee Subscribers. Term of Lines (“Line Term”): The term for each Line begins on the date Wireless Service is activated for that Line and continues for the period required by the calling plan or Equipment selected for that Line (usually 1 2 year). Line Term extensions are required when Government Subscribers: (a) take advantage of promotions or services that require a Line Term extension; or (b) purchase or upgrade Equipment except for ancillary accessories used in conjunction with Wireless Service. When the Line Term expires, Wireless Service continues on a month-to-month basis. Early Termination Fees (“ETF”): An ETF of $175.00 applies to each Employee Subscriber line terminated or ported to another service provider prior to the expiration of the Line Term. For each Line activated or Line Term extended under the Agreement, the ETF will be reduced by $5.00 for each full month of service completed toward such Line Term. ETFs are waived for government subscribers. Accessory Discount: Government Subscribers are eligible to receive a 25% discount from the non-discounted, retail price of qualifying accessories. Employee subscribers are eligible to receive a 25% discount from the non-discounted, retail price of qualifying accessories if Customer has an Attainment Tier of 1,000 or greater and such employee subscribers make such accessory purchases via the online business sales channel. Administrative Fee: Verizon Wireless will assess an Administrative Fee of one percent (1%) of the total actual monthly access charges for services provided to any local government and other non-state eligible entities purchasing off of Contract # ITS-005001 who will be direct billed by Verizon Wireless. Total actual monthly access charges will be equal to the gross recurring monthly access charges less any service credits and taxes as stated on the monthly invoices. Within thirty (30) calendar days of the end of the preceding quarter (March 31, June 30, September 30 and December 31), Verizon Wireless will issue a check to the Office of Information Technology Services Accounting for the total amount of the Administrative Fee.

Page 3 of 49 August 29, 2018 State of North Carolina Contract #915A V10 1 . The administrative fee shall be remitted to: The State of North Carolina Office of Information Technology Services Accounting 3700 Wake Forest Road Raleigh, NC 27609

This Verizon Wireless offer supersedes all previous offers to the State of North Carolina.

Government and Employee Subscriber Attainment Tier and Monthly Access Fee Discount on Eligible Calling Plans and Eligible Data Features Line Attainment Tiers Monthly Access Fee Discount 10,000 – 14,999 19% 15,000 + 20%

Page 4 of 49 August 29, 2018 State of North Carolina Contract #915A V10 2 . WIRELESS VOICE CALLING PLANS State of North Carolina (“State of NC”) Custom Nationwide 100 Share for State of NC Calling Plan: Government Subscribers Only The calling plan detailed below reflects the monthly access fee discount. No additional discounts apply. Monthly Access Charge (pooled minutes) $23.06 (80006) Domestic Anytime Voice Minutes Per Month 100 Per Minute Rate $0.25 Domestic Mobile to Mobile Unlimited Domestic Night & Weekend Unlimited Verizon Wireless Long Distance Rate Included Domestic Roaming Included Domestic Data Sent or Received* $1.99/ MB or per data package Domestic Text/Picture/Video Messages 200 included ($0.10 per message Overage Rate) (76159) Optional Features Unlimited Domestic Text $10.00 (73724) $2.00 (83270 - basic device) Unlimited Domestic Push-to-Talk Plus (81129 - 4G SP’s except the Brigadier) (81174 - 4G Brigadier) NOTE: See attached Calling Plan and Feature Details for important information about calling plans, features and options. Smartphone devices require a data package. 4G services require 4G Equipment and 4G coverage. No more than 50% of plans on a single account can be placed on the Add-a-Line Voice plan.

Custom Carolinas Local Flat Rate Calling Plan: Government Subscribers Only The calling plan below reflects the monthly access charge discount. No additional discounts apply. Monthly Access Charge $8.99 (96229) Domestic Anytime Voice Minutes Per Month 0 Domestic Per Minute Rate $0.10 Domestic Long Distance $0.20 per minute Domestic Roaming $0.69 per minute Optional Features Unlimited Domestic Push-to-Talk Plus $5.00 (82878 - basic device) (80598 - 4G SP’s except the Brigadier) (80590 - 4G Brigadier) 1000 Domestic Night & Weekend Minutes (72062) $5.00 additional monthly access fee per line Or (82878 - basic device) 1000 Nationwide Mobile to Mobile (75768) (80598 - 4G SP’s except the Brigadier) (80590 - 4G Brigadier) NOTE: See attached Calling Plan and Feature Details for important information about calling plans, features and options.

Page 5 of 49 August 29, 2018 State of North Carolina Contract #915A V10 3 .

Nationwide Add-a-Line Voice Plan for State of NC: Government Subscribers Only The calling plan below reflects the monthly access charge discount. No additional discounts apply. America’s ChoiceSM Add-a-Line Voice Plan Monthly Access Charge $14.99 (83610) 0 Minutes Domestic Anytime Voice Minutes Per Month Minutes can share minutes from voice and/or voice & data bundle plans Domestic Voice Per Minute Rate $0.25 Domestic Night & Weekend Minutes Unlimited Domestic Mobile to Mobile Minutes Unlimited Domestic Long Distance Included Data Sent or Received $1.99/ MB or per data package2 Optional Feature Included Domestic Text/Picture/Video Messages 100 (76678) Notes: See attached Calling Plan and Feature Details for important information about calling plans, features and options. Push to Talk Plus terms and conditions apply. 1No More than 50% of plans on a single account can be placed on the $14.99 Additional Line Voice plan. 2Smartphones and Data Multimedia Phones require a data package.

Voice Sharing: At the end of each bill cycle, any unused voice allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the highest overage need. Nationwide Add-a-Line Voice & Push to Talk Plus Plan for State of NC The calling plan below reflects the monthly access charge discount. No additional discounts apply. America’s ChoiceSM Add-a-Line Voice & Push to Talk Plus Plan Monthly Access Charge $17.99 (93739) (3G - 94957) (4G – 96980) 0 Minutes Domestic Anytime Voice Minutes Per Month Minutes can share minutes from voice and/or voice & data bundle plans Domestic Voice Per Minute Rate $0.25 Domestic Unlimited Push to Talk Plus Included Domestic Night & Weekend Minutes Unlimited Domestic Mobile to Mobile Minutes Unlimited Domestic Long Distance Included Data Sent or Received $1.99/ MB or per data package2 Optional Feature Included Domestic Text/Picture/Video Messages 100 (76678) Notes: See attached Calling Plan and Feature Details for important information about calling plans, features and options. Push to Talk Plus terms and conditions apply. 1No More than 50% of plans on a single account can be placed on the $17.99 Additional Line Voice & Push to Talk Plus plans 2Smartphones and Data Multimedia Phones require a data package.

Page 6 of 49 August 29, 2018 State of North Carolina Contract #915A V10 4 .

Nationwide Voice Calling Plans for State of NC: Government Subscribers Only The calling plans below reflect the monthly access charge discount. No additional discounts apply. 200 Voice 400 Voice 600 Voice 1000 Voice Minutes Nationwide Voice Calling Plans for State of NC: Minutes Minutes Minutes Domestic Anytime Voice Minutes Per Month 200 400 600 1000 Monthly Access Charge (non-pooled minutes) NA $26.91 (74538) $39.41 (74540) $50.96 (74542) Monthly Access Charge (pooled minutes) $26.24 (84581) $28.84 (74539) $41.34 (74541) $52.88 (74543) Up to 10 numbers Friends & Family for Government NA for entire account, not per user Domestic Overage Rate $0.25 per minute Domestic Data Sent or Received $1.99/MB Domestic Night & Weekend Minutes Unlimited Domestic Mobile to Mobile Minutes Unlimited Domestic Long Distance Included Domestic Roaming Included Optional Features Unlimited Domestic Text $12.00 additional monthly access per line (73907) Included Domestic Text/Picture/ Video Messages 200 per month ($0.10 per message Overage Rate) (76159) Unlimited Domestic Push-to-Talk Plus $2.00 additional per user, per month (83270 - basic device) (81129 - 4G SP’s except the Brigadier) (81174 - 4G Brigadier) Notes See attached Calling Plan and Feature Details for important information about calling plans, features and options. 1Smartphones and Data Multimedia Phones require a data package. 4G service requires 4G Equipment and 4G coverage.

Custom Unlimited Basic Phone Plan for National Security, Public Safety, and Emergency Preparedness Government Liable Subscribers Only This plan is not eligible for monthly access fee discounts. Monthly Access Fee $22.99 (16810) Monthly Minutes in U.S Unlimited Domestic Data Allowance 100MB Domestic Messaging Allowance Unlimited Domestic Data Overage $10.00 per GB Notes: Current coverage details and non-domestic data rates can be found at www.verizonwireless.com. No domestic roaming or long distance charges. Coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. This service plan is available to National Security, Public Safety, and Emergency Preparedness customers only as defined by the following NAICS (formerly SIC) Codes: Plan# 16810 621910 Ambulance Services 922190 Other Justice, Public Order, and Safety Activities 922110 Courts 928110 National Security 922120 Police Protection 926120 Regulation and Administration of Transportation Programs 922130 Legal Counsel and Prosecution 926150 Regulation, Licensing, and Inspection of Misc. Commercial Sectors 922140 Correctional Institutions 926130 Regulation and Administration of Comms, Electric, Gas, and Other Utilities 922150 Parole Offices and Probation Offices 921190 Other General Government Support 922160 Fire Protection (except private) 921110 Executive Offices

Page 7 of 49 August 29, 2018 State of North Carolina Contract #915A V10 5 . Custom Unlimited Push to Talk Only Plan for National Security, Public Safety, and Emergency Preparedness Government Liable Subscribers Only This plan is not eligible for monthly access fee discounts. $17.99 Monthly Access Fee (3G 96625) (4G 96626) Monthly Push to Talk Minutes Unlimited Domestic Voice Per Minute Rate $0.25 Domestic Messaging Allowance Unlimited Notes: Current coverage details and non-domestic data rates can be found at www.verizonwireless.com. No domestic roaming or long distance charges. Coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. This service plan is available to National Security, Public Safety, and Emergency Preparedness customers only as defined by the following NAICS (formerly SIC) Codes: 621910 Ambulance Services 922190 Other Justice, Public Order, and Safety Activities 922110 Courts 928110 National Security 922120 Police Protection 926120 Regulation and Administration of Transportation Programs 922130 Legal Counsel and Prosecution 926150 Regulation, Licensing, and Inspection of Misc. Commercial Sectors 922140 Correctional Institutions 926130 Regulation and Administration of Comms, Electric, Gas, and Other Utilities 922150 Parole Offices and Probation Offices 921190 Other General Government Support 922160 Fire Protection (except private) 921110 Executive Offices

Page 8 of 49 August 29, 2018 State of North Carolina Contract #915A V10 6 . Nationwide Push to Talk Plus (PTT+) Calling Plan: Government Subscribers Only The calling plan below reflects the monthly access charge discount. No additional discounts apply. Monthly Access Charge $19.99 (3G – 94244) (4G - 96438) Domestic Anytime Voice Minutes Per Month1 0 Push to Talk Plus Unlimited Domestic Data Sent or Received $1.99/MB or per data package2 Notes: See attached Calling Plan and Feature Details for important information about calling plans, features and options. Push to Talk Plus terms and conditions apply. 1Subscribers to the Push to Talk Plus Unlimited Calling Plan cannot place or receive regular cellular wireless calls other than to 611 and 911. (These calls may be placed anywhere in the Nationwide Rate and Coverage Area). If the voice block feature is removed, subscribers will be charged $0.25 per minute for non-Push to Talk Plus voice calls. 2Smartphones and Multimedia Phones require a data package.

Nationwide Unlimited Push to Talk Plus (PTT+) 4G Calling Feature: Government Subscribers Only

The calling feature below reflects the monthly access charge discount. No additional discounts apply. Monthly Access Charge $5.00 (80590) Notes: See attached Calling Plan and Feature Details for important information about calling plans, features and options. Push to Talk Plus terms and conditions apply. Push-to-Talk Plus capable device required.

Page 9 of 49 August 29, 2018 State of North Carolina Contract #915A V10 7 . Custom State of North Carolina Nationwide “Keep Active” Voice Plan: Government Election Lines Only This Custom North Carolina Nationwide “Keep Active” Voice Plan is NOT eligible for monthly access fee discounts. Monthly Access Fee $0.35* (94053) Minute Allowance 0 Per Minute Overage Rate $1.69 Note: Current coverage details can be found at www.verizonwireless.com. Government Subscribers selecting this plan are doing so with the knowledge that any time a device is active on this rate plan it will not decrement the Government Subscribers existing Line Term or Line Term extension in any manner. Each billing cycle, Verizon Wireless will review Customer’s billed usage for all lines active on this North Carolina Custom Nationwide “Keep Active” Voice Plan during such billing cycle. Any billing adjustments will be made within 1 to 2 bill cycles after Customer receives its invoice.

Share Option is not included on this Custom North Carolina Nationwide “Keep Active” Voice Plan.

*A maximum of 300 Government Subscriber Lines per profile can be activated on this Custom North Carolina Nationwide “Keep Active” Voice Plan at a time. Verizon Wireless reserves the right to migrate Government Subscriber Lines that do not comply with the terms of use for this plan to then- current commercial voice pricing.

Custom State of North Carolina Nationwide “Keep Active” Voice & Data (Smartphone) Plan: Government Election Lines Only This Custom State of North Carolina Nationwide “Keep Active” Voice & Data Rate plan is NOT eligible for monthly access fee discounts. Monthly Access Fee $0.35** (89969) Voice Minute Allowance 0 minutes Domestic Airtime Minutes $1.75 per minute Domestic Data (Sent or Received) $1.99 per MB* Note: Current coverage details can be found at www.verizonwireless.com. Government Subscribers selecting to utilize this plan are doing so with the knowledge that any time/ months a device is active on this rate plan will not decrement the Government Subscribers existing month Line Term or Line Term extension in any manner. Each billing cycle, Verizon Wireless will review Customer’s billed usage for all lines active on this DIR Custom Nationwide “Keep Active” Voice & Data (Smartphone) Plan during such billing cycle. Any billing adjustments will be made within 1 to 2 bill cycles after Customer receives its invoice. Share Option is not included on this DIR Custom Nationwide “Keep Active” Voice & Data (Smartphone) Plan. *Business email is not enabled for this plan. Customer will be suspended at no charge for up to 180 days per year at no charge. Should Customer desire to keep their existing line of service active, customer will be charged a $0.02 per month Regulatory Fee for each line.

**A maximum of 300 Government Subscriber Lines per profile can be activated on this Custom DIR Nationwide “Keep Active” Voice & Data (Smartphone) Plan at a time. Verizon Wireless reserves the right to migrate Government Subscriber Lines that do not comply with the terms of use for this plan or is active on this plan for 12 months to then-current commercial pricing.

Page 10 of 49 August 29, 2018 State of North Carolina Contract #915A V10 8 . WIRELESS VOICE & DATA BUNDLED PLANS

Unlimited Plan for Smartphones - Government Government Subscribers Only This plan is not eligible for monthly access fee discounts. Monthly Access Fee $70.00 (99719) Monthly Anytime Minutes – Domestic, Canada and Mexico Unlimited Domestic Data and Messaging Allowance* Unlimited Canada & Mexico Data and Messaging Allowance** Unlimited Mobile Hotspot^ Included Domestic, Canada and Mexico Long Distance Toll Free^^ Included International Messaging Allowance^^^ Unlimited Notes: Coverage area includes the Verizon Wireless 4G network; and the 3G and Extended partner networks, while available. Data speeds are not guaranteed while on Extended or roaming partner networks. Only a 4G LTE GSM/UMTS global-capable smartphone can be activated on this plan. No domestic roaming or long distance charges. *After 25 GB of data usage on a line during any billing cycle usage may be prioritized behind other customers in the event of network congestion. To ensure users are able to maximize their high-speed data use for business applications, video applications will stream at up to 480p. **For data usage in Canada and Mexico, after the first 512 MB of usage in a day, throughput speeds will be reduced for the remainder of the day. ^Mobile Hotspot is available on all capable devices and allows the line to share data allowance with multiple Wi-Fi enabled devices. If 15 GB of Mobile Hotspot data usage is exceeded on any line in any given billing cycle, Verizon Wireless will limit the data throughput speeds for additional usage for the remainder of the then-current billing cycle for the line that exceeds the data usage. ^^Toll free calling from the US to Canada and Mexico, from Mexico to the US and Canada, and from Canada to the US and Mexico. ^^^Unlimited Messaging from within the United States to anywhere in the world where messaging services are available. For other messaging rates go towww.verizonwireless.com.

Custom 4G Verizon Unlimited Smartphone Plan for Public Sector Government Liable Subscribers Only The calling plan below reflects the monthly access fee discount. No additional discounts apply. Only 4G LTE GSM/UMTS global-capable smartphones can be activated on this plan. Monthly Access Fee $65.00 Monthly Access Fee (Discount Applied) $52.00 (13656) Monthly Minutes in U.S Unlimited Domestic Data Allowance Unlimited(1) Domestic Mobile Hotspot Unlimited(2) Domestic and International Messaging Allowance Unlimited(3) OPTIONAL Unlimited Domestic Push to Talk Plus (PTT+) $5.00 (4G only device dependent) (80500, 80598) Notes: Current coverage details can be found at www.verizonwireless.com. No domestic roaming or long distance charges. Coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. (1) In the event of network congestion, after 10GB of data usage on a line during any billing cycle, usage on such line may result in slightly slower download speeds relative to another user. To ensure users are able to maximize their high-speed data use for business applications, video applications will stream at 480p. (2) Mobile Hotspot is available on all capable devices and allows Corporate Subscribers to use their device and share data allowance with multiple Wi-Fi enabled devices. If 10GB of Mobile Hotspot data usage is exceeded on any line in any given billing cycle, Verizon Wireless will limit the data throughput speeds for additional usage for the remainder of the then-current billing cycle for the line that exceeds the data usage. (3) Unlimited Messaging from within the United States to anywhere in the world where messaging services are available. For other messaging rates go to www.verizonwireless.com.

Page 11 of 49 August 29, 2018 State of North Carolina Contract #915A V10 9 . (Domestic) Nationwide Voice & 3G/4G Data Plans for State of NC: Government Subscribers Only The calling plans below reflect the monthly access charge discount. No additional discounts apply. (Domestic) Nationwide Voice & Data Plans for 400 Minute 600 Minute 1000 Minute State of NC: Voice/Data Bundle Voice/Data Bundle Voice/Data Bundle Domestic Anytime Voice Minutes Per Month 400 600 1000 Monthly Access Charge (non-pooled minutes) $46.15 $58.64 $70.19 (74510) (74512) (74514) Monthly Access Charge (pooled minutes) $48.07 $60.57 $72.11 (74511) (74513) (74515) Domestic Overage Rate $0.25 per minute Domestic Data Allowance for Email and Unlimited * Internet/Intranet Browsing Domestic Night & Weekend Minutes Unlimited Domestic Mobile to Mobile Minutes Unlimited Friends & Family for Government Not Included Up to 10 numbers For Entire Account, Not Per User Domestic Text/Picture/Video Messages Unlimited Domestic Long Distance Included Optional Features Mobile Hotspot $10.00 * (3G 73702) (4G 76445) Unlimited Domestic Push to Talk Plus Included (83548 - basic device) (81295 - 4G SP’s except the Brigadier) (81814 - 4G Brigadier) Notes: See attached Calling Plan and Feature Details for important information about calling plans, features and options. 1Friends & Family eligibility varies on selected calling plan. *Available on 3G Data Plans only. The Push to Talk Plus feature requires a 3G device that is compatible with the service. The Push to Talk Plus feature requires a 4G device that is compatible with the service.

* Domestic Data Allowance: Verizon Wireless will limit the data throughput speeds should 25 GB of data usage be reached in any given billing cycle on any line. Data throughput speeds for additional usage will be limited for the remainder of the then-current bill cycle for the line(s) that exceed the 25 GB high-speed data usage threshold. We reserve the right to adjust data throughput limitation thresholds to as low as 5GB with prior written notice.

International Options Monthly Recurring Features: Mexico and Canada The calling features below reflect the monthly access fee discount. No additional discounts apply. International Options Monthly 500 Voice Recurring Feature: Mexico and 0 Voice Minutes 0 Voice Minutes 100 Voice Minutes 250 Voice Minutes Minutes Canada $25.00 (SPO Monthly Access Fee $10.00 (SPO 427) $20.00 (SPO 446) $15.00 (SPO 434) $30.00 (SPO 424) 442) Monthly Access Fee less discount $10.00 $20.00 $15.00 $24.00 $20.00 Voice Overage Rate Pay Go $0.10/minute $0.05/minute Data Allowance1 100 MB 250 MB 100 MB 250 MB 1 GB Data Overage Rate After $10.00/100 MB $20.00/1 GB Allowance2 500 sent; 100 sent; unlimited 250 sent; unlimited Messaging Allowance3 Pay Go unlimited incoming incoming incoming Messaging Overage Rate After $0.05/Sent Pay Go $0.10/Sent Message Allowance2 Message Notes: Current coverage details and additional information can be found at www.verizonwireless.com. 1The data allowance applies in Canada and Mexico only, where coverage is available. All data usage, including dedicated Mobile Hotspot, deducts from the same data allowance. Requires an eligible domestic data plan or feature and an International GSM capable device. 2The overage rate is not eligible for discounts. 3Multimedia messages (MMS) are included in the allowance, but incur data transport charges (deducts from the International data allowance). Pay Go rates for International Voice, International Messaging, and Data Roaming can be found at www.verizonwireless.com/International. This is a recurring feature and will remain on the account until removed.

Page 12 of 49 August 29, 2018 State of North Carolina Contract #915A V10 10 . International Options Monthly Recurring Features: 140+ Countries The calling features below reflect the monthly access fee discount. No additional discounts apply. International Options Monthly Recurring Feature: 140+ 0 Voice Minutes 0 Voice Minutes 100 Voice Minutes 250 Voice Minutes Countries Monthly Access Fee $25.00 (SPO 412) $50.00 (SPO 432) $40.00 (SPO 444) $85.00 (SPO 422) Monthly Access Fee less discount $20.00 $40.00 $32.00 $68.00 Voice Overage Rate Pay Go $0.25/minute Data Allowance1 100 MB 250 MB 100 MB 250 MB Data Overage Rate After $25.00/100 MB Allowance2 100 sent; unlimited 250 sent; unlimited Messaging Allowance3 Pay Go incoming incoming Messaging Overage Rate After Pay Go $0.25/Sent Message Allowance2 Notes: Current coverage details and additional information can be found at www.verizonwireless.com. 1The data allowance applies in 140+ countries where coverage is available. All data usage, including dedicated Mobile Hotspot, deducts from the same data allowance. Requires an eligible domestic data plan or feature and an International GSM capable device. 2The overage rate is not eligible for discounts. 3Multimedia messages (MMS) are included in the allowance, but incur data transport charges (deducts from the International data allowance). Pay Go rates for International Voice, International Messaging, and Data Roaming can be found at www.verizonwireless.com/International. This is a recurring feature and will remain on the account until removed.

Flexible Business Plans For Basic & Smartphones The calling plans below reflect the monthly access fee discount. No additional discounts apply. Basic Phones* Smartphones1 Monthly Access Fee $35.00 (92731) $65.00 (92732) $75.00 (92736) $85.00 (92737) $95.00 (92738) $105.00 (92740) Monthly Access Fee less $28.00 $52.00 $60.00 $68.00 $76.00 $84.00 discount Shared Data Allowance 100 MB 2 GB 4 GB 6 GB 8 GB 10 GB Data Overage $10.00 per GB Mobile Hotspot2 Included Monthly Anytime Minutes Unlimited Messaging Allowance3 Unlimited Domestic and International Messaging Optional Features Domestic Push to Talk Plus Additional monthly access fee per line $5.00 per line Notes: Current coverage details and additional plan and feature information can be found at www.verizonwireless.com. No Domestic Roaming or Long Distance Charges. 4G service requires 4G Equipment and 4G coverage. Government subscribers only. * Basic phones may only be added to an account with at least 1 Smartphone (bill account level). 1. Access to corporate email using BlackBerry Enterprise Server (BES) is available for an additional $15.00 per line. 2. Mobile Hotspot is available on all capable devices and allows you to use your device and share data allowance with multiple Wi-Fi enabled devices. 3. Unlimited Messaging from within the United States to anywhere in the world where messaging services are available. 4. LMR cannot be added as a standalone feature Domestic Push to Talk Plus service is required. Data Sharing: Lines activated on these plans can only share with other lines on these plans and with lines on the Flexible Business Plans for Data Devices. At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the lowest overage need. Plan changes may not take effect until the billing cycle following the change request.

Page 13 of 49 August 29, 2018 State of North Carolina Contract #915A V10 11 . Custom 4G Unlimited Smartphone Plan with Mobile Broadband Priority for National Security, Public Safety, and First Responders Government Liable Subscribers Only This plan is not eligible for monthly access fee discounts. Only 4G LTE GSM/UMTS global-capable smartphones can be activated on this plan. Monthly Access Fee $39.99 (16807) Monthly Minutes in U.S Unlimited Domestic Data Allowance(1) Unlimited Domestic Messaging Allowance Unlimited Optional Features Domestic Mobile Hotspot $5.00 additional per month (76440) Push-to-Talk $2.00 additional per month (81129 / 81174) Notes: Current coverage details and non-domestic data rates can be found at www.verizonwireless.com. No domestic roaming or long distance charges. Coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. (1) Data usage on this rate plan is not subject to speed reductions (“throttling”) within a given billing cycle. However, in the event data usage exceeds 25GB each billing cycle for three (3) consecutive billing cycles, data throughput speeds will automatically be reduced for data usage exceeding 25GB per billing cycle on a go-forward basis. Data usage for actively engaged and deployed fire, police, emergency medical technicians, emergency management agency, and assigned federal law enforcement users on this plan will not be subject to speed reductions regardless of data usage during any billing cycle. To ensure users are able to maximize their high-speed data use for business applications, video applications will stream at 480p. This service plan includes Mobile Broadband Priority. Mobile Broadband Priority ensures customers can connect to the network with priority by leveraging a pool of radio resources dedicated to enable their connection. Mobile Broadband Priority identifies the user with an Access Priority setting, giving them higher priority for network access than lower Access Class users. This service plan is available to National Security, Public Safety, and First Responders customers only as defined by the following NAICS (formerly SIC) Codes: Plan# 16807 621910 Ambulance Services 922190 Other Justice, Public Order, and Safety Activities 922110 Courts 928110 National Security 922120 Police Protection 926120 Regulation and Administration of Transportation Programs 922130 Legal Counsel and Prosecution 926150 Regulation, Licensing, and Inspection of Misc. Commercial Sectors 922140 Correctional Institutions 926130 Regulation and Administration of Comms, Electric, Gas, and Other Utilities 922150 Parole Offices and Probation Offices 921190 Other General Government Support 922160 Fire Protection (except private) 921110 Executive Offices

Page 14 of 49 August 29, 2018 State of North Carolina Contract #915A V10 12 . Flexible Business Plans For Data Devices The calling plans below reflect the monthly access fee discount. No additional discounts apply. Connected Connected Devices, Tablets, Connected Devices, Tablets, Netbooks, Notebooks, Jetpacks, USBs, Devices Netbooks, Mobile Broadband Devices Notebooks $5.00 $10.00 Monthly Access Fee $35.00 $45.00 $55.00 $65.00 $75.00 (92739) (92741) (92742) (92744) (92745) (92746) (92747) Monthly Access Fee $5.00 $10.00 $28.00 $36.00 $44.00 $52.00 $60.00 less discount Shared Data Allowance 1 MB 100 MB 2 GB 4 GB 6 GB 8 GB 10 GB Data Overage Rate $10.00 per GB Notes: Current coverage details and additional plan and feature information can be found at www.verizonwireless.com. 4G service requires 4G Equipment and 4G coverage. Government subscribers only. Data Sharing: These plans only share with other lines on these plans and with lines on the Flexible Business Plans for Basic & Smartphones. At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the lowest overage need. Plan changes may not take effect until the billing cycle following the change request.

Flexible Business Plans For Data Devices - Connected Device / Internet with Voice The calling plans below reflect the monthly access fee discount. No additional discounts apply. Connected Broadband Router Device* $5.00 Monthly Access Fee $65.00 $75.00 $85.00 $95.00 $105.00 (94532) (94495) (94496) (94497) (94500) (94504) Monthly Access Fee less $5.00 $52.00 $60.00 $68.00 $76.00 $84.00 discount Shared Data Allowance 1 MB 2 GB 4 GB 6 GB 8 GB 10 GB Domestic Data Overage Rate $10.00 per GB Notes: Current coverage details and additional plan and feature information can be found at www.verizonwireless.com. 4G service requires 4G Equipment and 4G coverage. Government subscribers only. Data Sharing: These plans only share with other lines on these plans and with lines on the Flexible Business Plans for Basic & Smartphones. At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the lowest overage need. Plan changes may not take effect until the billing cycle following the change request.

Custom 0 Minute Nationwide for Business SharePlan with Unlimited Email, Data, & Messaging: Government Subscribers Only The calling plans below reflect the monthly access charge discount. No additional discounts apply. Blackberry/Smartphone Shared Minute Data Plan Monthly Access Charge $44.99 (99780) Domestic Data Allowance for Email Unlimited 1 Domestic Mobile to Mobile Minutes Unlimited Domestic Anytime Voice Minutes Per Month 0 Minutes, Minutes can share from voice and data bundle plans Overage Rate $0.25 per minute Domestic Text/PIX/FLIX Messages Unlimited Domestic Long Distance Included Optional Features Push To Talk Plus Unlimited Domestic Hot Spot Included Notes: Subject to the Mobile BroadbandAccess terms and conditions; additional terms and conditions apply to Unlimited, Megabyte (MB), PDA, and Blackberry Plans. No more than 50% of plans on a single account can be placed on the Blackberry/Smartphone Shared Minute Plan. The Push to Talk Plus feature requires a 3G device that is compatible with the service. The Push to Talk Plus feature requires a 4G device that is compatible with the service.

Page 15 of 49 August 29, 2018 State of North Carolina Contract #915A V10 13 . Custom 0 Minute Nationwide for Business SharePlan with Unlimited Email, Data, & Messaging: Government Subscribers Only The calling plans below reflect the monthly access charge discount. No additional discounts apply. Monthly Access Charge $34.99 (84964) Monthly Anytime Minutes (with Sharing) 0 Per Minute Rate after Allowance $0.25 Domestic Data Allowance for Email and Unlimited * Internet/Intranet Browsing Domestic Messaging Allowance Unlimited National Mobile to Mobile Calling Minutes Unlimited Domestic Text/Picture/Video Messages Unlimited Domestic Night & Weekend Minutes Unlimited Domestic Long Distance Included Domestic Roaming Included Optional Features $2.00 (83270 - basic device) Unlimited Domestic Push-to-Talk Plus (81129 - 4G SP’s except the Brigadier) (81174 - 4G Brigadier) Notes: See attached Calling Plan and Feature Details for important information about calling plans, features and options. The Push to Talk Plus feature requires a 3G device that is compatible with the service.

1Domestic Data Allowance: Verizon Wireless will limit the data throughput speeds should 25 GB of data usage be reached in any given billing cycle on any line. Data throughput speeds for additional usage will be limited for the remainder of the then-current bill cycle for the line(s) that exceed the 25 GB high- speed data usage threshold. We reserve the right to adjust data throughput limitation thresholds to as low as 5GB with prior written notice. Voice Sharing: At the end of each bill cycle, any unused voice allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the highest overage need. Plan changes may not take effect until the billing cycle following the change request.

Page 16 of 49 August 29, 2018 State of North Carolina Contract #915A V10 14 . WIRELESS DATA PLANS

(Domestic) BlackBerry/Smartphone Data Plan for State of NC: Government Subscribers Only The calling plan below reflects the monthly access charge discount. No additional discounts apply. BlackBerry/Smartphone Data Plan for State of NC Monthly Access Charge $33.65 (73994 / 74002) Domestic Data Allowance for Email and Unlimited* Internet/Intranet Domestic Voice Per Minute Rate1 $0.12 Domestic Mobile to Mobile Minutes Unlimited Other Domestic Data Services/Per Minute Rate $0.25 per minute Domestic Text/Picture/Video Messages Unlimited Unlimited Domestic Push to Talk Plus Included Domestic Long Distance2 Included Notes: See attached Calling Plan and Feature Details for important information about calling plans, features and options. Subject to the Data Services terms and conditions; additional terms and conditions apply to Unlimited, Megabyte (MB), Smartphone and BlackBerry Plans. Current coverage details can be found at www.verizonwireless.com. 1Per minute roaming applies to Voice calls.2Domestic long distance is included when placing calls in the America’s Choice home airtime rate and coverage area. The Push to Talk Plus feature requires a 3G device that is compatible with the service. The Push to Talk Plus feature requires a 4G device that is compatible with the service.

3G/4G Mobile BroadbandAccess Calling Plan for State of NC: Government Subscribers Only The calling plan below reflects the monthly access charge discount. No additional discounts apply. 3G/4G Mobile Broadband Access Only $37.99 Discounted Monthly Access Fee (3G 76509 / 4G 84356 / DTL 95431) Domestic Data Allowance for Email and Internet/Intranet Browsing Unlimited* Overage Rate Per GB NA Other Data Services/Per Minute Rate1 $0.25 Domestic Long Distance2 Included Notes: Current coverage details can be found at www.verizonwireless.com. See attached Calling Plan and Feature Details for important information about calling plans, features and options. Subject to the Data Services terms and conditions; additional terms and conditions apply to Unlimited, Megabyte (MB), Smartphone and BlackBerry Plans. Current coverage details can be found at www.verizonwireless.com. 1Per minute roaming applies to Voice calls.2Domestic long distance is included when placing calls in the America’s Choice home airtime rate and coverage area.

*Domestic Data Allowance: Verizon Wireless will limit the data throughput speeds should 25 GB of data usage be reached in any given billing cycle on any line. Data throughput speeds for additional usage will be limited for the remainder of the then-current bill cycle for the line(s) that exceed the 25 GB high-speed data usage threshold. We reserve the right to adjust data throughput limitation thresholds to as low as 5GB with prior written notice.

Custom Flat Rate Mobile Broadband - Government Government Subscribers Only This plan is not eligible for monthly access fee discounts. $34.99 Monthly Access Fee (99716) Domestic Data Allowance* Unlimited Overage Rate per KB NA NOTE: Subject to the Mobile Broadband terms and conditions; additional terms and conditions apply to Unlimited, Megabyte (MB), and Smartphone data Plans. Throughput speeds on the Custom Flat Rate Mobile Broadband will be limited up to 600kbps throughout the duration of each billing cycle while on the Verizon Wireless 4G network only. Data speeds are not guaranteed while on Extended or roaming partner networks. Devices utilized in conjunction with the Custom Flat Rate Mobile Broadband plan are limited to mobile (non-stationary) applications. Dedicated internet connections on stationary router devices and streaming video on stationary video surveillance cameras are expressly prohibited on this rate plan.

Page 17 of 49 August 29, 2018 State of North Carolina Contract #915A V10 15 . Custom Mobile Broadband Plan II – Government Government Subscribers Only This plan is not eligible for monthly access fee discounts. $44.99 Monthly Access Fee (99717) Domestic Data Allowance Unlimited Overage Rate Per KB NA . NOTE: Subject to the Mobile Broadband terms and conditions; additional terms and conditions apply to Unlimited, Megabyte (MB), and Smartphone data Plans. Verizon Wireless will limit throughput of data speeds should 30GB of data be used within a given bill cycle. Devices utilized in conjunction with the Custom Mobile Broadband Plan II are limited to mobile (non-stationary) applications. Data speeds are not guaranteed while on Extended or roaming partner networks. Dedicated internet connections on stationary router devices and streaming video on stationary video surveillance cameras are expressly prohibited on this rate plan.

Custom 4G Unlimited Mobile Broadband Plan with Mobile Broadband Priority for National Security, Public Safety, and First Responders Government Liable Subscribers Only This plan is not eligible for monthly access fee discounts. Only 4G LTE GSM/UMTS global-capable devices can be activated on this plan. Monthly Access Fee $37.99 (20312) Domestic Data Allowance(1) Unlimited Notes: Current coverage details and non-domestic data rates can be found at www.verizonwireless.com. No domestic roaming or long distance charges. Coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. (1) Data usage on this rate plan is not subject to speed reductions (“throttling”) within a given billing cycle. However, in the event data usage exceeds 25GB each billing cycle for three (3) consecutive billing cycles, data throughput speeds will automatically be reduced for data usage exceeding 25GB per billing cycle on a go-forward basis. Data usage for actively engaged and deployed fire, police, emergency medical technicians, emergency management agency, and assigned federal law enforcement users on this plan will not be subject to speed reductions regardless of data usage during any billing cycle. To ensure users are able to maximize their high-speed data use for business applications, video applications will stream at 720p. This service plan includes Mobile Broadband Priority. Mobile Broadband Priority ensures customers can connect to the network with priority by leveraging a pool of radio resources dedicated to enable their connection. Mobile Broadband Priority identifies the user with an Access Priority setting, giving them higher priority for network access than lower Access Class users. Devices utilized in conjunction with this plan are limited to mobile device applications. Dedicated internet connections (including but not limited to, stationary wireless networking router devices), streaming video on non- smartphone devices (including but not limited to, body cameras and stationary video surveillance cameras), and IoT devices are expressly prohibited on this rate plan. This plan is only available to National Security, Public Safety, and First Responder customers only as defined by the following NAICS (formerly SIC) Codes: Plan# 20312 621910 Ambulance Services 922190 Other Justice, Public Order, and Safety Activities 922110 Courts 928110 National Security 922120 Police Protection 926120 Regulation and Administration of Transportation Programs 922130 Legal Counsel and Prosecution 926150 Regulation, Licensing, and Inspection of Misc. Commercial Sectors 922140 Correctional Institutions 926130 Regulation and Administration of Comms, Electric, Gas, and Other Utilities 922150 Parole Offices and Probation Offices 921190 Other General Government Support 922160 Fire Protection (except private) 921110 Executive Offices

Mobile BroadbandAccess Share Plan for Tablet/Netbook Devices A discount has been applied and this plan is not eligible for any further discounts. 4G Mobile Broadband Access Only Discounted Monthly Access Fee $29.99 (89672) Domestic Data Allowance for Email and Internet/Intranet Browsing 2 GB Shared Overage Rate Per GB $10.00 NOTE: See attached Calling Plan and Feature Details for important information about calling plans, features and options. This plan will only pool allowances with subscribers on the 4G Mobile BroadbandAccess 2 Gigabyte Pooled Plan for Tablet/Netbook Devices.

Account Data Sharing: Sharing among MBB Lines is available only among MBB Lines active on this plan. At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the lowest overage need.

Page 18 of 49 August 29, 2018 State of North Carolina Contract #915A V10 16 . Mobile Broadband for Shared Data Plans The plans below reflect the monthly access charge discount. No additional discounts apply. Tablets, Netbooks, USB Modems, Notebooks, Dedicated Mobile Hotspots, and Mobile Broadband for Shared Data Plans Verizon Jetpacks $30.00 $50.00 $80.00 Monthly Access Fee (Pre-Discount) (ASH-95965) (ASH-93500) (ASH-93502) (PSH-88031) (PSH-85817) (PSH-85818) Monthly Access Fee (20% Discount Applied) N/A $40.00 $64.00 Monthly Data Allowance (Shared) 2 GB 5 GB 10 GB Rate After Allowance $10.00 per GB Notes: See attached Verizon Wireless Plan and Feature Details for important information about calling plans, features and options. 4G service requires 4G Equipment and 4G coverage. *Monthly access fee discounts on these plans are only available to Government Subscribers. Sharing is available only among Government Subscribers to Mobile Broadband for GTA Shared Data Plans. Good for Enterprise is available for tablets at no charge on the 5GB and 10GB plans and for $15.00 per month on the 2GB plan.

Profile Data Sharing: Sharing among MBB Lines is available only among MBB Lines active on this plan. At the end of each bill cycle, any unused data allowances for lines sharing across multiple accounts unused data allowances will be applied proportionally to all lines with overages and bills overage as KB.

Public Sector Mobile Broadband Share Plans: Government Subscribers Only The calling plans below reflect the monthly access charge discount. No additional discounts apply. Public Sector Mobile Broadband 5 Gigabytes 10 Gigabytes 20 Gigabytes Monthly Access Charge $37.99 (90238) $59.99 (90240) $99.99 (90241) Shared Domestic Data Allowance 5GB 10GB 20GB Domestic Overage Per Gigabyte $8.00 Per Gigabyte Roaming $0.002 per Kilobyte Note: This plan is available for domestic data only devices, on the Verizon Wireless network only. Data Sharing: At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the lowest overage need. Plan changes may not take effect until the billing cycle following the change request. Current NationalAccess and Mobile Broadband coverage details can be found at www.verizonwireless.com. New activations on these service plans require 4G LTE devices. Existing customers transitioning to one of these service plans are able to utilize existing 3G devices. The 5GB, 10GB, and 20GB Public Sector Mobile Broadband Plans are able to share with each other.

Page 19 of 49 August 29, 2018 State of North Carolina Contract #915A V10 17 . Domestic Data Package Features for Feature Phones/Smartphones A discount has been applied; features are not eligible for any further discounts. Monthly Access Charge Optional Government Email Feature (when added to an Domestic Data Allowance Overage Rate (Server based email solutions) eligible voice plan) Not applicable 0 $1.99 per MB N/A $10.00 $10.00 per each additional 75 (77810) 75 MB N/A MB of usage

$12.00 1 $15.00 per each additional GB 300 MB N/A (Basic Devices Only) of usage $24.00 $10.00 per each additional GB (Smartphone 76375) 2 GB2 $15.00 (Basic Phone 76381) of usage NOTES: See attached calling Plan and Feature Details for important information about calling plans, features, and options. 1The $12.00/300MB data package for Basic Devices can be added to a voice only price plan with a monthly access fee of $15.99 or higher, this feature cannot be activated on a Smartphone Device. 2The $30.00/2GB data package is eligible for a monthly access fee discounts when combined with select Business calling plans. 3Smartphone Subscribers require a data package with a minimum allowance of 2GB. Personal Email Feature is included with all data packages contained herein...

State of North Carolina Custom 3G/4G Mobile Broadband Router Share Plans Government Subscribers Only These plans are NOT eligible for monthly access fee discounts. Monthly Access Fee $10.00 (98783) $20.00 (19964) Data Allowance 250 MB 1 GB Data Overage Rate $10.00 per GB Notes: Current coverage details and additional plan information can be found at www.verizonwireless.com. Coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. Usage outside of the United States will be billed at the international travel feature rate, if applicable, or pay as you go pricing, which can be found at www.verizonwireless.com/international. Only 3G or 4G mobile broadband router devices can be activated on these plans. M2M router devices must be approved for use on Verizon Wireless’ network; no other device types may be activated on this plan. Not eligible for Verizon Wireless Government Equipment Matrix pricing.

Account Share Data Sharing: Lines on the same billing account on custom share plans with the same data overage rate can share data. At the end of each billing cycle, any unused data allowances will be applied to the overages of other lines, beginning with the line with the lowest overage.

2929 – 04/11/2018

State of North Custom Flexible 3G/4G Mobile Broadband Data Share Plans Government Subscribers Only These plans are NOT eligible for monthly access fee discounts. Monthly Access Fee $20.00 (20150) Data Allowance 1 GB Data Overage Rate $15.00 per GB Notes: Current coverage details and additional plan information can be found at www.verizonwireless.com. Coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. Usage outside of the United States will be billed at the international travel feature rate, if applicable, or pay as you go pricing, which can be found at www.verizonwireless.com/international.

Page 20 of 49 August 29, 2018 State of North Carolina Contract #915A V10 18 . Private Core Service for National Security, Public Safety, and Emergency Preparedness Government Liable Subscribers Only Monthly Access Fee $0.00 Verizon Wireless Private Core Service for National Security, Public Safety, and Emergency Preparedness (“Private Core”): Private Core extends Customer’s IP network to its wireless equipment by segregating the data between such devices and Customer’s servers from the public Internet (the “Internet”). Customer’s use of Private Core is subject to the Private Core Roles and Responsibilities Customer Guidelines, which are available from your sales representative. This service is available to National Security, Public Safety, and Emergency Preparedness customers only as defined by the following NAICS (formerly SIC) Codes: National Security/ First Responders / Public Safety Chemical • 621910 Ambulance Service • 561612 Protective Services • 922110 Courts • 541330, 541690 Chemical Engineering and Consulting • 922120 Police Protection • 239210 Pharmaceutical • 922130 Legal Counsel and Prosecution Communications • 517110 Telecommunications, Wired • 922140 Correctional Institutions • 517212 Cellular and other Wireless Telecommunications • 922150 Parole Offices and Probation Offices • 238210, 334290 and 561620 Alarm Systems • 922160 Fire Protection (except private) Critical Manufacturing • 922190 Other Justice, Public Order and Safety Activities • 237310 Highway, Street and Bridge Construction • 928110 National Security • 811310 Industry Equipment Repair • 921190 Other General Government Support • 236210 Industrial Building Construction • 921110 Executive Offices • 211113 Extraction; 236220 Construction Management Water • 926150 Regulation, Licensing and Inspection of Miscellaneous • 924110 Water Infrastructure Commercial Sectors • 221320 Sewage Treatment Facilities Energy • 221310 Water Supply and Irrigation Systems • 333611 Wind Turbine Transportation • 221111 Hydroelectric Power Generation • 482111 Railway Transportation • 221122 Electric Power Distribution • 481111 Passenger Air Transportation • 221118 Other Electric Power Generation • 481112 Freight Air Transportation • 221210 Natural Gas Distribution • 483111 Shipping Transportation • 926130 Regulation and Administration of Communications, • 926120 Transportation Administration Electric, Gas and Other Utilities • 491110 Postal Service • 221113 Nuclear Electric Power Generation • 926120 Public Transportation • 562211 Hazardous Waste Treatment and Disposal • 926120 Regulation and Administration of Transportation Programs Healthcare and Public Health Information Technology • 621112 Health Care Practitioners • 541512 Computer Integration • 923120 Public Health Programs • 541519 Computer Disaster Recovery

Page 21 of 49 August 29, 2018 State of North Carolina Contract #915A V10 19 . Mobile Broadband Priority Feature for National Security, Public Safety, and Emergency Preparedness Government Liable Subscribers Only Monthly Access Fee $0.00 (86124) Mobile Broadband Priority ensures customers can connect to the network with priority by leveraging a pool of radio resources dedicated to enable their connection. Mobile Broadband Priority identifies the user with an Access Priority setting, giving them higher priority for network access than lower Access Class users. This feature is available to National Security, Public Safety, and Emergency Preparedness customers only as defined by the following NAICS (formerly SIC) Codes: 621910 Ambulance Services 922190 Other Justice, Public Order, and Safety Activities 922110 Courts 928110 National Security 922120 Police Protection 926120 Regulation and Administration of Transportation Programs 922130 Legal Counsel and Prosecution 926150 Regulation, Licensing, and Inspection of Misc. Commercial Sectors 922140 Correctional Institutions 926130 Regulation and Administration of Comms, Electric, Gas, and Other Utilities 922150 Parole Offices and Probation Offices 921190 Other General Government Support 922160 Fire Protection 921110 Executive Offices

Page 22 of 49 August 29, 2018 State of North Carolina Contract #915A V10 20 . MACHINE-TO-MACHINE/ TELEMETRY PLANS

Custom 2MB Machine-to-Machine SharePlan for State of NC

The calling plans below reflect the monthly access charge discount. No additional discounts apply. Monthly Access Data Allowance Overage Rate per MB [Optional] 20 MB NationalAccess Roaming $4.00 (86338) 2MB $0.25 Included Note: Machine to Machine coverage includes the Verizon Wireless 4G, 3G and 3G Extended networks. Current data coverage details can be found at www.verizonwireless.com. See attached Calling Plan and Feature Details for important information about calling plans, features, and options. Customer must maintain a minimum of 5 lines on the Custom Machine to Machine SharePlan in order to share data. Each sharing line’s unused KBs will pass to other sharing lines that have exceeded their data allowance during the same monthly bill cycle. Unused KBs will be distributed proportionally as a ratio of the KBs needed by each applicable M2M Line to the total KBs needed by all sharing M2M Lines Lines on this Custom 2MB Machine to Machine SharePlan can share unused allowance megabytes with the standard Machine to Machine Plans Tier 1 lines.

Data Sharing: Sharing among M2M Lines is available only among M2M Lines active on this plan. At the end of each bill cycle, any unused data allowances for lines sharing across multiple accounts unused data allowances will be applied proportionally to all lines with overages and bills overage as KB.

Custom 3G Mobile Broadband Telemetry Plan for State of NC

The calling plan below reflects the monthly access charge discount. No additional discounts apply. Monthly Access Allowance Overage Rate per MB Monthly fee for Tier 2 Share Option

$30.00 (86339) 250 MB $3.00 per MB Included Note: Current data coverage details can be found at www.verizonwireless.com. Sharing: Sharing among M2M lines is available only among lines active on plans in the same sharing tier (Tier 2 includes 3G Mobile Broadband M2M plans from 50MB and 250MB). . Data Sharing: At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the lowest overage need. Customer must maintain a minimum of ten (10) M2M Lines choosing a Mobile Broadband M2M Megabyte Plan at all times to qualify, otherwise Verizon Wireless reserves the right to cease offering the Mobile Broadband M2M Megabyte Plans and migrate existing M2M Lines to the Mobile Broadband M2M Megabyte Plans (without sharing). Calling plan changes may not take effect until the billing cycle following the change request. Some sharing accounts require set up that may take thirty (30) to sixty (60) days.

Data Sharing: Sharing among MBB Lines is available only among MBB Lines active on this plan. At the end of each bill cycle, any unused data allowances for lines sharing across multiple accounts unused data allowances will be applied proportionally to all lines with overages and bills overage as KB.

Page 23 of 49 August 29, 2018 State of North Carolina Contract #915A V10 21 . Custom Nationwide Machine-to-Machine Election Line Plan: Government Election Lines Only This Custom Nationwide Machine-to-Machine Election Line Plan is NOT eligible for monthly access fee discounts. Monthly Access Fee $1.00* (99297) Data Allowance 0 MB Data Sent or Received $5.00/MB Note: Machine to Machine coverage included the Verizon Wireless 4G, 3G and 3G Extended networks while available. Current coverage details can be found at www.verizonwireless.com. Each billing cycle, Verizon Wireless will review Customer’s billed usage for all lines active on this Custom Nationwide Machine to Machine Election Line Plan during such billing cycle. Any billing adjustments will be made within 1 to 2 bill cycles after Customer receives its invoice. Customer must provide its own Equipment when activating service on this plan. Only machine-to-machine devices may be activated on this plan. All lines on this plan must be on a separate account profile from Customer's other voice, data and M2M Lines. This plan is available for month to month activations only and will not be available for Customers selecting a line term. Share Option is not included on this Custom Nationwide Election Line Machine-to-Machine Rate Plan. *A maximum of 300 M2M Lines per profile can be activated on this Custom Nationwide Election Line Machine-to-Machine Rate Plan at a time. Voice calling usage is prohibited for lines activated on this Custom Nationwide Machine-to-Machine Election Line Rate Plan. Verizon Wireless reserves the right to migrate Government Subscriber Lines that do not comply with the terms of use for this plan to then-current generally available machine-to-machine plans, after 30 days’ notice to Customer.

Account Share Mobile Broadband Machine-to-Machine (M2M) Share Plans Low Usage Group The calling plans below reflect the monthly access charge discount. No additional discounts apply. 1 5 25 50 150 Mobile Broadband Machine-to-Machine Plans: Megabyte Megabytes Megabytes Megabytes Megabytes Domestic Shared Data Allowance Per 1 MB 5 MB 25 MB 50 MB 150 Month Monthly Access Charge $5.00 $7.00 $10.00 $15.00 $18.00 (ASH 87640) (ASH 87641) (ASH 87642) (ASH 87643) (ASH 87644) Overage Rate Per Megabyte $1.00 Mobile Broadband Machine-to-Machine Plans (M2M) Share Plans High Usage Group Calling plans with a monthly access fee of $34.99 and higher are eligible to receive a monthly access charge discount. Mobile Broadband Machine-to-Machine Plans: 250 Megabytes 1 Gigabyte 5 Gigabytes 10 Gigabytes Domestic Data Allowance Per Month 250 MB 1 GB 5 GB 10 GB Monthly Access Fee $20.00 $25.00 $50.00 $80.00 (87645) (87646) Monthly Access Fee less discount N/A N/A $40.00 $64.00 (87647) (87648) Overage Rate Per Megabyte $0.015 Note: Machine to Machine coverage included the Verizon Wireless 4G, 3G and 3G Extended networks; while available. See attached Calling Plan and Feature Details for important information about calling plans, features and options. Government Subscribers may supply their own authenticated Equipment (CPE) approved by Verizon Wireless to be activated on these plans. Netbook, Smartphone, and Tablet devices are not eligible for Mobile Broadband M2M pricing. 4G service requires 4G Telemetry equipment and 4G coverage. All terms and conditions of the Agreement apply to M2M service and M2M Lines as a Wireless Service. Customer may select either the Account Share or Multi-Account Share option on the Mobile broadband Machine-to-Machine (M2M) Share Plans.

Data Sharing: Sharing among M2M Lines is available only among M2M Lines active on this plan. At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the lowest overage need.

Page 24 of 49 August 29, 2018 State of North Carolina Contract #915A V10 22 . Profile Share Mobile Broadband Machine-to-Machine (M2M) Share Plans Low Usage Group The calling plans below reflect the monthly access charge discount. No additional discounts apply. 1 5 25 50 150 Mobile Broadband Machine-to-Machine Plans: Megabyte Megabytes Megabytes Megabytes Megabytes Domestic Shared Data Allowance Per Month 1 MB 5 MB 25 MB 50 MB 150 Monthly Access Charge $5.00 $7.00 $10.00 $15.00 $18.00 (87660) (87661) (87662) (87663) (87664) Overage Rate Per Megabyte $1.00 Mobile Broadband Machine-to-Machine Plans (M2M) Share Plans High Usage Group Calling plans with a monthly access fee of $34.99 and higher are eligible to receive a monthly access charge discount. Mobile Broadband Machine-to-Machine Plans: 250 1 Gigabyte 5 10 Gigabytes Megabytes Gigabytes Domestic Data Allowance Per Month 250 MB 1 GB 5 GB 10 GB Monthly Access Fee $20.00 $25.00 $50.00 $80.00 (87665) (87668) Monthly Access Fee less discount N/A N/A $40.00 $64.00 (87671) (87673) Overage Rate Per Megabyte $0.015 Note: Machine to Machine coverage included the Verizon Wireless 4G, 3G and 3G Extended networks; while available. See attached Calling Plan and Feature Details for important information about calling plans, features and options. Government Subscribers may supply their own authenticated Equipment (CPE) approved by Verizon Wireless to be activated on these plans. Netbook, Smartphone, and Tablet devices are not eligible for Mobile Broadband M2M pricing. 4G service requires 4G Telemetry equipment and 4G coverage. All terms and conditions of the Agreement apply to M2M service and M2M Lines as a Wireless Service. Customer may select either the Account Share or Multi-Account Share option on the Mobile broadband Machine-to-Machine (M2M) Share Plans. The Mobile Broadband Machine-to-Machine (M2M) Share Plans: Low Usage Group and High Usage Group plans must be on separate profiles. Data Sharing: Sharing among M2M Lines is available only among M2M Lines active on this plan. At the end of each bill cycle, any unused data allowances for lines sharing across multiple accounts unused data allowances will be applied proportionally to all lines with overages and bills overage as KB.

Machine to Machine Wireless Backup Router Plan This Plan is NOT eligible for Monthly Access Fee Discounts. Monthly Access Data Allowance Overage Rate $10.00 (3G 86847 / 4G 86848) 25 MB $10.00 per GB Note: This plan is restricted to Verizon Wireless network use only; domestic and international roaming not available. See attached Calling Plan and Feature Details for important information about calling plans, features, and options. 4G service requires 4G equipment and 4G coverage. Customer must maintain a minimum of five (5) active M2M Lines to be eligible for this plan. Customer must provide its own Equipment, approved for use on the Verizon Wireless network, when activating service on this plan. Not all wireless routers can be provisioned on this plan. This plan is approved for use as a backup solution for business continuity only and may not be used for primary connectivity. Verizon Wireless reserves the right to migrate lines on this plan to the standard 5 GB M2M Plan if usage on a line provisioned on this plan exceeds one GB for three consecutive bill cycles.

Custom Machine to Machine (M2M) High Use Share Plan The Custom Machine to Machine (M2M) High Use SharePlan IS eligible for Monthly Access Fee Discounts, when available. Monthly Access Fee (with Sharing) Data Allowance Overage Rate per GB $90.00 (86005) 10 GB $10.00/GB Note: This Custom Machine to Machine (M2M) High Use Share Plan is restricted to Verizon Wireless network use only; domestic roaming not available. See attached Verizon Wireless Plan and Feature Details for important information about calling plans, features and options. Corporate Subscribers must select a minimum twelve (12) month Line Term. Lines on this Custom Machine to Machine (M2M) High Use SharePlan may only share unused KB’s with other Lines on this Custom Machine to Machine (M2M) High Use SharePlan. Each sharing Line’s unused KBs will pass to other sharing Lines that have exceeded their data allowance, during the same monthly bill cycle. Unused KBs will be distributed proportionally as a ratio of the KBs needed by each applicable M2M Line to the total KBs needed by all sharing M2M Lines.

Page 25 of 49 August 29, 2018 State of North Carolina Contract #915A V10 23 . Public Sector Mobile Broadband Machine to Machine (M2M) Share Plans: Government Subscribers Only The calling plans below reflect the monthly access charge discount. No additional discounts apply. Public Sector Mobile Broadband 5 Gigabytes 10 Gigabytes 20 Gigabytes Monthly Access Charge $37.99 (90232) $59.99 (90234) $99.99 (90235) Shared Domestic Data Allowance 5GB 10GB 20GB Overage Per Gigabyte $8.00 Per Gigabyte Note: This plan is available for domestic data only devices, on the Verizon Wireless network only. Data Sharing: At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the lowest overage need. Plan changes may not take effect until the billing cycle following the change request. Current NationalAccess and Mobile Broadband coverage details can be found at www.verizonwireless.com. New activations on these service plans require 4G LTE devices. Netbook, Smartphone, and Tablet devices are not eligible for Mobile Broadband M2M pricing. Existing customers transitioning to one of these service plans are able to utilize existing 3G devices. The 5GB, 10GB, and 20GB Public Sector Mobile Broadband Machine to Machine Plans are able to share with each other.

Custom Machine to Machine (M2M) Utilities Tiered Plan The Custom Machine to Machine (M2M) Utilities Tiered Plan is NOT eligible for discounts. Monthly Access Fee per Device Data Usage Tiers (MBs) Price/MB 0 – 249.99 MB $1.15 250 – 999.99 MB $1.00 $0.50 (86054) 1,000 – 2,499.99 MB $0.75 2,500 MB + $0.50 Note: This Custom Machine to Machine (M2M) Utilities Tiered Share Plan is restricted to Verizon Wireless network use only; domestic roaming not available. Current data coverage details can be found at www.verizonwireless.com. See attached Verizon Wireless Plan and Feature Details for important information about calling plans, features and options. All lines on this Plan must be on a separate account profile from Customer's other Voice, Data and Machine to Machine lines. Detailed billing information will only be available online and the account will require its own unique log in credentials. All charges will be billed in arrears and data usage will be rated and billed in KBs. Data usage from all lines active, at any time during the bill cycle, on this plan will be aggregated to determine the applicable data usage tier for that month and each line will then be billed for its usage at that rate. Each utility entity must maintain a minimum of two hundred (200) M2M Lines.

Page 26 of 49 August 29, 2018 State of North Carolina Contract #915A V10 24 . ADDITIONAL WIRELESS SERVICES Messaging Features: Voice Allowance Based Plans The features below reflect the monthly access charge discount. No additional discounts apply. Service Feature Monthly Access Allowance Overage $2.99 (63660) 100 Text $4.99 (63657) 250 $0.10 per message/per address (sent or $7.99 (62647) 600 received) $2.99 (68819) 20 Picture/Video $4.99 (68818) 40 Unlimited Features Text $10.00 (73724) Unlimited N/A Text/Picture/Video $10.00 (75659) Unlimited N/A Note: Current Messaging terms and conditions apply. The messaging features above can be added to any eligible voice plan under the Agreement and will replace any existing messaging feature that may be associated with the voice plan.

Unlimited - $4.99 (77387) monthly charge plus data usage (recurring) for Smartphones; $9.99* monthly charge plus data usage (recurring) for Basic Phones. Daily - $0.99* available for 24 hour period plus data usage (non-recurring). VZ Navigator Note: Data charges apply to download and usage will be billed according to the subscriber's data package. Many

of our Advanced Devices also have access to turn by turn navigation applications at no additional charge.

Push to Talk Plus License (PTT+): Government Subscribers Only Push to Talk License licenses are not eligible for any further discounts. Product Monthly Access Tablet $3.75 (590919) Inter-carrier (only any device) $3.75 (594853) 3rd Party Web (HTML) API Client $3.75 (594854) Dispatch (License) Windows PC with PTT and mapping $22.50 (590918) Notes: Current coverage details can be found at www.verizonwireless.com. See attached Calling Plan and Feature Details for important information about calling plans, features and options. Push to Talk license only. Push to Talk Plus requires PTT+ capable device.

Land Mobile Radio (LMR) for PTT+ : Government Subscribers Only Push to Talk Plus service is required. LMR licenses are not eligible for any further discounts. Product Monthly Access LMR Channel per account $0.00 (590921) Notes: Customer may have multiple channels. LMR FEATURE Only (When added to a Basic/Smartphone Device with PTT+) Basic/Smartphone Devices (FEATURE) $4.50 (85280) Notes: LMR cannot be added to any device without Domestic Push to Talk Plus. Push to Talk Plus requires PTT+ capable device. LMR License bundled with PTT+ License Tablet $8.25 (600952) Inter-carrier (any device) $8.25 (600954) 3rd Party Web (HTML) API Client $8.25 (600953) LMR with Dispatch $27.00 (615952) (for Windows PC with PTT+ and mapping) Notes: Current coverage details can be found at www.verizonwireless.com. See attached Calling Plan and Feature Details for important information about calling plans, features and options. Land Mobile Radio (LMR) Interoperability works with all PTT+ capable devices. To use PTT+, Customer needs a PTT+ feature (or a software license for tablets and dispatch) and a PTT+ compatible device. An Internet Protocol (IP) link is required to connect Verizon’s PTT+ service with the customer’s LMR network through the “IP Gateway”. By purchasing the Land Mobile Radio for PTT+ Customer consents to the tracking of Land Mobile Radio for PTT+ equipment and must obtain authorized consent to tracking from all users and affected persons. No guarantee of accuracy of information transmitted, disclosed, displayed or otherwise conveyed or used. Service could be interrupted or disrupted due to atmospheric conditions, inaccurate ephemeris data and other factors associated with use of satellites and satellite data.

Page 27 of 49 August 29, 2018 State of North Carolina Contract #915A V10 25 . Enterprise Messaging Plans Please note that these plans are being offered as Open Market. Contingent upon execution of a Blanket Purchase Agreement between the parties. Enterprise Messaging Monthly Access Messaging Allowance Per Message After Allowance (standard text messaging rates apply for Recipient)

Unlimited (For Public Safety/First Responders $0.00* (83431) -- Only as defined below*) 100,000 $200.00 (83432) $0.02 Unlimited $500.00 (83433) -- *The $0.00 Monthly Access Unlimited plan is only available to Public Safety / First Responders classified with the following NAICS (formerly SIC) Codes:  621910 Ambulance Services  922110 Courts  922120 Police Protection  922160 Fire Protection  922190 Other Justice, Public Order, and Safety Activities  922130 Legal Counsel and Prosecution  922140 Correctional Institutions  922150 Parole Offices and Probation Offices

1. ENTERPRISE MESSAGING: In order to protect our network and safeguard subscriber privacy from unsolicited (spam) or objectionable text messaging, Verizon Wireless employs protective measures, including aggregate message volume limits, content filtering and speed of service limitations on publicly accessible Internet messaging gateways. Verizon Wireless Enterprise Messaging service allows enterprise accounts to send aggregate text messages to other Verizon Wireless subscribers while reducing potential delays related to these protective measures. 2. REQUIREMENTS AND RESTRICTIONS: Enterprise Messaging is only available to Customers that have a valid Blanket Purchase Agreement with at least five (5) active Government Subscribers. Enterprise Messaging is available for a monthly access fee for which Verizon Wireless will provision a Pilot Mobile Phone (described below) and provide access to the Enterprise Messaging Access Gateway (EMAG) online portal to set-up and manage the service. Enterprise Messaging can be used to send messages to Verizon Wireless subscribers and to subscribers on most domestic wireless carriers (inter-carrier messaging requires additional provisioning and is subject to message size and reporting limitations. experience by carrier and region may cause the experience to vary). Customer agrees that it will send messages only to subscribers that have opted in to receive its messages by: a) establishing an opt-in process that effectively captures each subscriber’s consent to receive Customer’s messages, informs subscribers of the nature and scope of Customer’s messaging campaigns and any financial obligations (“Standard Messaging Charges Apply”) associated with the messaging; b) maintaining opt-in records for a minimum of 6 months from the date of a subscriber’s opt-in consent; and c) immediately complying with subscriber opt-out requests such as STOP, END, CANCEL, UNSUBSCRIBE or QUIT in compliance with Mobile Marketing Association (MMA) guidelines (www.mmaglobal.com). Customer can use compatible, properly configured SNPP, WCTP, XML, TAP, SMPP and SMTP messaging protocols, for which it is solely responsible for maintaining facilities to monitor its messaging operations, or the EMAG portal, to send up to fifteen text messages per second to subscribers. Provision of the EMAG service does not obligate Verizon Wireless to support variations of these protocols, whether those variations are optional within the published protocols or authorized or unauthorized variations to the published protocols. Customer agrees that: a) its messaging will comply with applicable industry guidelines (e.g. MMA’s Best Practices and CTIA’s Wireless Content Guidelines) and Verizon Wireless content (www.verizon.com/contentpolicy) standards as they may updated from time to time; b) it will not send messages containing executable files or links to other content or premium or similar messages that require a subscription or surcharge; c) it will not install, deploy, or use any hardware, firmware, software or other technology or technique to circumvent Verizon Wireless’ messaging network operations protections except as granted under this agreement; and d) it will not send any objectionable material via Enterprise Messaging or advertise, promote, distributed or use objectionable material in connection with Enterprise Messaging (for purposes of this agreement, objectionable material includes, but is not limited to material that: (i) is prohibited by any applicable law, rule or regulation, (ii) contains anything that is obscene or indecent or anything with strong sexual, explicit or erotic themes or that links to such content, (iii) contains hate speech; (iv) contains excessive violence; (v) contains extreme profanity; (vi) contains misleading or fraudulent claims, or (vii) promotes or glamorizes alcohol abuse, illegal drug use or use of tobacco products). Consistent with prevailing standards in other content distribution mediums, content in this category that does not satisfy the above may be distributed if included in the context of artistic, educational, medical, news, scientific or sports material. Customer agrees that its use of Enterprise Messaging will comply with any applicable local, state, national and international laws and regulations. 3. PUBLIC SAFETY/FIRST RESPONDERS: Public Safety/First Responders shall not be subject to the minimum five (5) Government Subscriber requirement. Additionally, for eligible Customers, Customer acknowledges and agrees that the $0.00 Enterprise Messaging Monthly Access Plan is being provided free of charge for the purpose of public safety and hereby agrees that it will use this plan in good faith for purposes associated with public safety activities. 4. LIMITATIONS: Wireless phones use radio transmissions which by their nature do not permit the delivery of text messages when the wireless phone is not in range of one of our transmission sites or a transmission site of another company that has agreed to carry our customer’s calls, or if there is insufficient network capacity available to handle the message at that moment. Even within a coverage area, there are many factors that might interfere with the delivery of text messages, including the subscriber's equipment, terrain, proximity to buildings, foliage, and weather. Verizon Wireless also does not own or control all of the various facilities and communications lines between Customer’s site and Verizon Wireless Enterprise Messaging access point. Due to these natural and technological limitations and the limitation in the number of messages that can be sent (up to fifteen per second), ENTERPRISE MESSAGING SHOULD NOT BE USED AS THE SOLE MEANS TO SEND MESSAGES THAT CONTAIN INFORMATION THAT IS ESSENTIAL TO THE PROTECTION OF LIFE OR PROPERTY, OR IS MISSION ESSENTIAL OR CRITICAL IN OTHER WAYS. Page 28 of 49 August 29, 2018 State of North Carolina Contract #915A V10 26 . 5. CUSTOMER’S ENTERPRISE MESSAGING CONTACT: Customer agrees to provide contact information including a phone number and email address to Verizon Wireless of an Enterprise Messaging contact or contacts, who shall be available during business hours and any other time period that Customer utilizes Enterprise Messaging for the purpose of assisting to resolve service matters and trouble shooting. Customer must provide written notice of changes to contact information fourteen days prior. 6. PILOT MOBILE PHONE: Verizon Wireless shall provide Customer with one pilot mobile phone at no charge to manage password setup and resets. Customer should safeguard the pilot mobile phone in case password resets are needed as Verizon Wireless must rely on regular mail delivery of password resets if the phone is not available (password resets cannot be given over the phone or sent via email). This pilot mobile phone will not be capable of making any voice calls. Customer shall promptly notify Verizon Wireless if the phone is lost, damaged or stolen and Verizon Wireless reserves the right to charge Customer for replacement phones. 7. TERMINATION OF SERVICE: VERIZON WIRELESS CAN, WITHOUT NOTICE, LIMIT, SUSPEND, OR CANCEL CUSTOMER’S ACCESS TO OR USE OF THE ENTERPRISE MESSAGING SERVICE OR EMAG IF CUSTOMER VIOLATES THE RESTRICTIONS OF THIS AGREEMENT OR FOR GOOD CAUSE which shall include, but is not be limited to: (a) breaching this Agreement or the Customer’s Government Agreement; (b) spamming or other abusive messaging; (c) using Enterprise Messaging in a way that adversely affects our network, our customers, or other customers; (d) allowing anyone to tamper with messaging applications in a manner contrary to this Agreement; (e) any governmental body of competent jurisdiction suspends or terminates your service or institutes a requirement, ruling or regulation that conflicts with this Agreement; or (f) operational or other governmental reasons.

8. NO RESELLING: Customer cannot resell Enterprise Messaging services or allow third parties to use Enterprise Messaging or access EMAG without prior written permission from Verizon Wireless. 9. SUBJECT TO CUSTOMER’S GOVERNMENT AGREEMENT: These terms supplement Customer’s Government Agreement as it relates to Enterprise Messaging and EMAG and the terms of such Agreement, are applicable to Customer’s use of Enterprise Messaging and EMAG. If there are any inconsistencies between these terms and Customer’s Government Agreement these terms shall control with respect to Enterprise Messaging. 10. ENTERPRISE MESSAGING: In order to protect our network and safeguard subscriber privacy from unsolicited (spam) or objectionable text messaging, Verizon Wireless employs protective measures, including aggregate message volume limits, content filtering and speed of service limitations on publicly accessible Internet messaging gateways. Verizon Wireless Enterprise Messaging service allows enterprise accounts to send aggregate text messages to other Verizon Wireless subscribers while reducing potential delays related to these protective measures. 11. REQUIREMENTS AND RESTRICTIONS: Enterprise Messaging is only available to Customers that have a valid Blanket Purchase Agreement with at least five (5) active Government Subscribers. Enterprise Messaging is available for a monthly access fee for which Verizon Wireless will provision a Pilot Mobile Phone (described below) and provide access to the Enterprise Messaging Access Gateway (EMAG) online portal to set-up and manage the service. Enterprise Messaging can be used to send messages to Verizon Wireless subscribers and to subscribers on most domestic wireless carriers (inter-carrier messaging requires additional provisioning and is subject to message size and reporting limitations. experience by carrier and region may cause the experience to vary). Customer agrees that it will send messages only to subscribers that have opted in to receive its messages by: a) establishing an opt-in process that effectively captures each subscriber’s consent to receive Customer’s messages, informs subscribers of the nature and scope of Customer’s messaging campaigns and any financial obligations (“Standard Messaging Charges Apply”) associated with the messaging; b) maintaining opt-in records for a minimum of 6 months from the date of a subscriber’s opt-in consent; and c) immediately complying with subscriber opt-out requests such as STOP, END, CANCEL, UNSUBSCRIBE or QUIT in compliance with Mobile Marketing Association (MMA) guidelines (www.mmaglobal.com). Customer can use compatible, properly configured SNPP, WCTP, XML, TAP, SMPP and SMTP messaging protocols, for which it is solely responsible for maintaining facilities to monitor its messaging operations, or the EMAG portal, to send up to fifteen text messages per second to subscribers. Provision of the EMAG service does not obligate Verizon Wireless to support variations of these protocols, whether those variations are optional within the published protocols or authorized or unauthorized variations to the published protocols. Customer agrees that: a) its messaging will comply with applicable industry guidelines (e.g. MMA’s Best Practices and CTIA’s Wireless Content Guidelines) and Verizon Wireless content (www.verizon.com/contentpolicy) standards as they may updated from time to time; b) it will not send messages containing executable files or links to other content or premium or similar messages that require a subscription or surcharge; c) it will not install, deploy, or use any hardware, firmware, software or other technology or technique to circumvent Verizon Wireless’ messaging network operations protections except as granted under this agreement; and d) it will not send any objectionable material via Enterprise Messaging or advertise, promote, distributed or use objectionable material in connection with Enterprise Messaging (for purposes of this agreement, objectionable material includes, but is not limited to material that: (i) is prohibited by any applicable law, rule or regulation, (ii) contains anything that is obscene or indecent or anything with strong sexual, explicit or erotic themes or that links to such content, (iii) contains hate speech; (iv) contains excessive violence; (v) contains extreme profanity; (vi) contains misleading or fraudulent claims, or (vii) promotes or glamorizes alcohol abuse, illegal drug use or use of tobacco products). Consistent with prevailing standards in other content distribution mediums, content in this category that does not satisfy the above may be distributed if included in the context of artistic, educational, medical, news, scientific or sports material. Customer agrees that its use of Enterprise Messaging will comply with any applicable local, state, national and international laws and regulations. 12. PUBLIC SAFETY/FIRST RESPONDERS: Public Safety/First Responders shall not be subject to the minimum five (5) Government Subscriber requirement. Additionally, for eligible Customers, Customer acknowledges and agrees that the $0.00 Enterprise Messaging Monthly Access Plan is being provided free of charge for the purpose of public safety and hereby agrees that it will use this plan in good faith for purposes associated with public safety activities. 13. LIMITATIONS: Wireless phones use radio transmissions which by their nature do not permit the delivery of text messages when the wireless phone is not in range of one of our transmission sites or a transmission site of another company that has agreed to carry our customer’s calls, or if there is insufficient network capacity available to handle the message at that moment. Even within a coverage area, there are many factors that might interfere with the delivery of text messages, including the subscriber's equipment, terrain, proximity to buildings, foliage, and weather. Verizon Wireless also does not own or control all of the various facilities and communications lines between Customer’s site and Verizon Wireless Enterprise Messaging access point. Due to these natural and technological limitations and the limitation in the number of messages that can be sent (up to fifteen per second), ENTERPRISE MESSAGING SHOULD NOT BE USED AS THE SOLE MEANS TO SEND MESSAGES THAT CONTAIN INFORMATION THAT IS ESSENTIAL TO THE PROTECTION OF LIFE OR PROPERTY, OR IS MISSION ESSENTIAL OR CRITICAL IN OTHER WAYS. 14. CUSTOMER’S ENTERPRISE MESSAGING CONTACT: Customer agrees to provide contact information including a phone number and email address to Verizon Wireless of an Enterprise Messaging contact or contacts, who shall be available during business hours and any other time period that Customer utilizes Enterprise Messaging for the purpose of assisting to resolve service matters and trouble shooting. Customer must provide written notice of changes to contact information fourteen days prior. 15. PILOT MOBILE PHONE: Verizon Wireless shall provide Customer with one pilot mobile phone at no charge to manage password setup and resets. Customer should safeguard the pilot mobile phone in case password resets are needed as Verizon Wireless must rely on regular mail delivery of password resets if the phone is not available (password resets cannot be given over the phone or sent via email). This pilot mobile phone will not be capable of making any voice calls. Customer shall promptly notify Verizon Wireless if the phone is lost, damaged or stolen and Verizon Wireless reserves the right to charge Customer for replacement phones. 16. TERMINATION OF SERVICE: VERIZON WIRELESS CAN, WITHOUT NOTICE, LIMIT, SUSPEND, OR CANCEL CUSTOMER’S ACCESS TO OR USE OF THE Page 29 of 49 August 29, 2018 State of North Carolina Contract #915A V10 27 . ENTERPRISE MESSAGING SERVICE OR EMAG IF CUSTOMER VIOLATES THE RESTRICTIONS OF THIS AGREEMENT OR FOR GOOD CAUSE which shall include, but is not be limited to: (a) breaching this Agreement or the Customer’s Government Agreement; (b) spamming or other abusive messaging; (c) using Enterprise Messaging in a way that adversely affects our network, our customers, or other customers; (d) allowing anyone to tamper with messaging applications in a manner contrary to this Agreement; (e) any governmental body of competent jurisdiction suspends or terminates your service or institutes a requirement, ruling or regulation that conflicts with this Agreement; or (f) operational or other governmental reasons.

17. NO RESELLING: Customer cannot resell Enterprise Messaging services or allow third parties to use Enterprise Messaging or access EMAG without prior written permission from Verizon Wireless. 18. SUBJECT TO CUSTOMER’S GOVERNMENT AGREEMENT: These terms supplement Customer’s Government Agreement as it relates to Enterprise Messaging and EMAG and the terms of such Agreement, are applicable to Customer’s use of Enterprise Messaging and EMAG. If there are any inconsistencies between these terms and Customer’s Government Agreement these terms shall control with respect to Enterprise Messaging.

Page 30 of 49 August 29, 2018 State of North Carolina Contract #915A V10 28 .

Wireless Priority Service (WPS) $0.00 (LV1 85562) (LV2 85563) Discounted Monthly Access Fee (LV3 85564) (LV4 85565) (LV5 73550) Discounted Feature Initiation Charge $0.00 Per Minute of Use Charge $0.00 NOTE: WPS is subject to the terms and conditions of the resulting agreement and calling plan. A WPS Access function on a limited portion of the Verizon Wireless owned and operated 800/1900 MHz network, and is available only to individuals authorized by the Office of the Manager National Communications System (NCS). WPS Access provides end users with the ability to be placed into a queue for the next available wireless voice channel ahead of end users not subscribing to WPS Access. Verizon Wireless makes no assurances regarding waiting times associated with WPS, nor can Verizon Wireless ensure that WPS Access calls will be connected. Please contact your Verizon Wireless Government Account Manager for complete details on WPS Access.

Field Force Manager: Government Subscribers Only Data Package Required Monthly Access per Basic Device: (Requires a minimum 75 MB Data Package or higher) Limited Basic Pro $15.00 per user (76721) $20.00 per user (76722) $25.00 per user (76723) Monthly Access per Advanced Device (Requires a minimum 2 GB Data Package or higher) Limited Basic Pro $15.00 per user (76636) $20.00 per user (76637) $25.00 per user (76638) May be added to America’s Choice and Nationwide plans. NOTE: Optional Features may be added onto an eligible calling plan with a monthly access fee of $34.99 or higher. May not be available on all devices. By purchasing the Field Force Manager feature Customer consents to the tracking of Field Force Manager Equipment and must obtain authorized consent to tracking from all users and affected persons. No guarantee of accuracy of information transmitted, disclosed, displayed or otherwise conveyed or used. Service could be interrupted or disrupted due to atmospheric conditions, inaccurate ephemeris data and other factors associated with use of satellites and satellite data. Airtime for Field Force Manager service is included in the Monthly Fee and its use is subject to the Unlimited VZAccess feature details. Requires 2 MB of data for application download.

ZipIt (Pager Service) Please take note that, in the event of an award of business pursuant to this proposal, separate agreements must be negotiated and executed between the State of NC and Verizon Wireless for wireless network services, and between the State of NC and Zipit Wireless, for the services* it will provide Discounted Monthly Access Fee $15.00 (86024) Monthly Megabyte Allowance 35 MB Overage Rate Per Kilobyte $0.005 per KB Text Messages $0.10 per Text Message NOTE: Current coverage details can be found at www.verizonwireless.com. See attached Calling Plan and Feature Details for important information about calling plans, features and options. Data usage is rounded to next full kilobyte at end of each billing cycle. Any unused portion of the monthly megabyte allowance is lost. This plan is not eligible for pooling or sharing of the megabyte allowance. *Please note installation, maintenance, warranty, customer service, billing, and pricing of Zipit equipment are provided separately, directly through Zipit Wireless.

Page 31 of 49 August 29, 2018 State of North Carolina Contract #915A V10 29 .

One Talk Solution: Government Subscribers Only The plans/features below reflect any applicable discount. No additional discounts apply. One Talk is a business telephone system that combines landline and mobile phone capabilities into a fully integrated mobile and office solution providing a single telephone number (“Mobile Data Number/MDN”) with the same mobile and landline features. One Talk Solution: Desk Phone/Mobile Client Line Level Plans Account Level Plans Price Plan Type (e.g. Flexible Business Plans, Custom Flexible Business (e.g. Verizon Plans, More Everything) Plans, Nationwide, America’s Choice©) One Talk Primary MDN Monthly Access Monthly Access One Talk Price Plan (100 MB Data) $10.00 N/A One Talk Feature $15.00 $15.00 One Talk Line Access Charge N/A $10.00 One Talk Solution: Auto Receptionist (AR) Each One Talk solution includes one (1) Auto Receptionist and one (1) Hunt Group at no cost per Customer. Line Level Plans Account Level Plans Price Plan Type (e.g. Flexible Business Plans, Custom Flexible Business (e.g. Verizon Plans, More Everything) Plans, Nationwide, America’s Choice©) One Talk Primary MDN Monthly Access Monthly Access One Talk AR Price Plan (100 MB Data) $10.00 $0.00 One Talk AR Feature $10.00 $10.00 One Talk AR Line Access Charge N/A $10.00 One Talk Solution: Hunt Group (HG) Hunt Group Every ECPD profile will be allowed to activate two Hunt Groups by default; additional Hunt Groups can be purchased as long as the ratio of active One Talk lines to Hunt Groups is 3:1 respectively Line Level Plans Account Level Plans Price Plan Type (e.g. Flexible Business Plans, Custom Flexible Business (e.g. Verizon Plans, More Everything) Plans, Nationwide, America’s Choice©) One Talk Primary MDN Monthly Access Monthly Access One Talk HG Price Plan (100 MB Data) $0.00 $0.00 One Talk HG Feature $0.00 $0.00 One Talk HG Line Access Charge N/A $0.00 Optional Features One Talk Premium Visual Voicemail $2.99 (84968) One Talk Voicemail Talk To Text $2.99 (84969) Additional Devices For MDN’s activated on a Smartphone, Desk Phone, Mobile Client, a maximum of up to eight (8) devices can be shared with the MDN as follows: 1 Smartphone, up to 2 desk phones and up to 5 mobile clients. 2 Smartphone Device Desk Phone1 Mobile Client Auto Receptionist/ Hunt Group (Includes Smartphones and Tablets) Additional devices (endpoint) $0.00 for additional devices $0.00 for additional devices N/A incur a $10.00 monthly access (excluding Smartphone devices with (excluding Smartphone devices with One Talk Basic Dialer) One Talk Basic Dialer) Notes: One Talk service is applied to the Verizon Wireless MDN and is available on all of the user’s devices. One Talk is not compatible with Fax machines, credit card POS solutions, or Security Systems. One Talk calls drop if either party leaves Verizon 4G LTE coverage. When outside of the 4G LTE coverage area and without 3G or WiFi service, the device operates as a standard device (1X calling) with standard voice and SMS messaging capabilities with no One Talk features available to the user. Mobile client is the One Talk client. 1One (1) additional Desk Phone can be added as an additional device per MDN. 2Mobile Client eligible devices (includes devices from other carriers); Smartphones (without One Talk Basic Dialer), wireless and WiFi tablets; limit five (5) total per MDN (including primary device. Installing the One Talk Mobile client consumes an estimated 50MB of data. For additional information regarding One Talk please visit: http://www.verizonwireless.com/onetalk

Page 32 of 49 August 29, 2018 State of North Carolina Contract #915A V10 30 . Canvas Canvas is a service that helps you replace paper forms and processes with efficient mobile business apps and forms to save money and time on data collection. Canvas offers 3 plans: Startup Business and Professional. Customers can only select one of the plans at a time (e.g. cannot mix plans on the same account.) Monthly or annual subscription available. Item Name Canvas Startup Canvas Business Canvas Professional Number of Users Supported 1 - 5 Unlimited Unlimited Monthly Service Fee $15.00 (585853) $25.00 (585855) $35.00 (585857) Annual Service Fee $156.00 (585854) $264.00 (585856) $372.00 (585858 Canvas Features Features Startup Business Professional Form Submissions Unlimited Unlimited Unlimited 3rd Party Cloud Integration    App Builder    PDF Designer    Email/Chat Support    Mobile and Web Editing   Phone Support   Dispatch   Submission Status   HIPPA Compliance   Dedicated Support Representative  Dispatch Scheduling  Advanced Password Management  Webservices  Work flow  Canvas Connect  Notes: Products shown or referenced are provided by Canvas, a Verizon Partner Program Member, which is solely responsible for the representations and the functionality, pricing and service agreements. Canvas can connect to several different systems including cloud based and server based applications. Customer may purchase Canvas licenses and services (“Canvas Services”), to be billed by Verizon Wireless, at the prices listed above. Verizon Wireless is not the licensor of the Canvas Services and makes no representations or warranties whatsoever, either express or implied, with respect to them. Canvas Services are manufactured by Canvas Solutions, Inc. Any license for Canvas Services must be obtained directly from Canvas either upon purchase or installation of the Canvas Services. Canvas Services are subject to Canvas’ terms and conditions and can be viewed here: https://www.gocanvas.com/content/about-us/policy/. Verizon Wireless will direct Canvas to fulfill Customer’s Canvas Services order. Customer support for Canvas Services must be obtained directly from Canvas Solutions, Inc.. If Verizon Wireless in its sole discretion determines that an inquiry from a subscriber is related to Canvas Services and is not one concerning Equipment or Wireless Service, it may transfer the service request to appropriate Canvas representatives.

4G Smartwatch with NumberShare1 Unlimited Plan - Government This plan is not eligible for monthly access fee discounts. Monthly Access Fee $10.00 (13413) Domestic Anytime Minutes Unlimited Domestic Data Allowance2 Unlimited Domestic and International Messaging Allowance3 Unlimited Notes: Current coverage details and additional plan information can be found at www.verizonwireless.com. This plan is for use only in the United States on the Verizon Wireless 4G network. When NumberShare is active on a 4G Smartwatch, certain services will not work on the Smartwatch device including: Call Forwarding, No Answer Transfer, Busy Transfer, Caller Name ID, Voicemail (access voicemail on the Smartwatch device by dialing the host smartphone number and pin)), and RingBack Tones. Calls and messages to/from blocked contacts will not be blocked on the Smarthwatch when NumberSharing with a host smartphone. Verizon does not guarantee that NumberShare will work at all times in every situation and the service works only with eligible devices. 1. Only lines on select smartwatches with the NumberShare service can be activated on this plan. Certain conditions must be met prior to activation. This plan can only be used when paired with a Verizon Wireless Smartphone that has unlimited data. 2. Usage may be prioritized behind other customers in the event of network congestion. 3. Unlimited messaging from within the United States to anywhere in the world where messaging services are available.

Page 33 of 49 August 29, 2018 State of North Carolina Contract #915A V10 31 . Custom Wireless Home Phone for Government Plan*: No Domestic Roaming or Long Distance Charges This Plan is NOT eligible for monthly access fee discounts. Monthly Access Fee $20.00 (12962) Monthly Anytime Minutes Unlimited Notes: Current coverage details and additional plan and feature information can be found at www.verizonwireless.com. Activation on this plan requires a separate billing account. Activations on this plan are limited to no more than 9 lines per account. *May only be activated on a Verizon Wireless Home Phone Approved Device. This is not a Home Phone service. This service is generally utilized to replace POTS lines.

SAMSUNG Knox FOR ENTERPRISE Samsung Knox Premium Knox Premium is a cloud-based cross-platform enterprise mobility management solution combined with an on-device secure container for Samsung devices. Subscription Monthly 1 – Year Term 2 – Year (Month to month) (Paid in advance) Term (Paid License Fee $0.75 (594560) $9.00 (594561) $18.00 (595858) SKU# Knox Premium EMM - Monthly Knox Premium EMM - 1-Year Knox Premium EMM - 2-Year

Samsung Knox Workspace Knox Workspace is an on-device container that isolates business applications and data from personal ones with government-grade security. Knox Workspace also provides enhanced granular controls over device features to enterprise IT administrators. Requires an additional MDM/EMM (like Knox Premium) to manage the container. Manage the container by integrating Knox IT policies with your existing MDM solution. Only available for Samsung Devices. Subscription Monthly 1 – Year Term 2 – Year (Month to month) (Paid in advance) Term (Paid License Fee $2.70 (594558) $32.40 (594559) $64.80 (595857) SKU# Knox Workspace - Monthly Knox Workspace - 1-Year Knox Workspace - 2-Year

Samsung Knox Customization Knox Customization is a comprehensive set of tools and services that allow businesses to customize and deploy end-to-end mobile solutions. Transform Samsung devices into purpose-built solutions for any industry. *Requires upfront proof of device One Time Charge $3.00/per license (594562)

Page 34 of 49 August 29, 2018 State of North Carolina Contract #915A V10 32 . Samsung Knox Solutions KnoxTM is Samsung’s mobile device defense-grade security platform. The Knox Platform services multiple user segments through three separate offerings. Samsung Knox Premium is cloud-based device management that allows users to securely manage the business side of corporate devices. Samsung Knox Workspace, another offering, is an enterprise device container that acts as a secure and productive environment for work data and apps.

Package Name Samsung Knox Premium Samsung Knox Workspace Target Audience SMB & Enterprise with basic security Enterprise, Government & needs Regulated Industries End-to-end secure mobile platform  Components bundled with Samsung cloud EMM for device management Works on both Android and iOS  ecosystems Knox container with essential policy   controls Knox Workspace container with  expanded and advanced policy controls IT Admin management of employee  devices Enterprise can black list/white list apps  within the Knox Workspace container Can manage VPN profiles in Knox  Workspace container Notes: Customer may purchase Samsung Knox for Enterprise licenses and services (“Knox Services”), to be billed by Verizon Wireless, at the prices listed above. Verizon Wireless is not the licensor of the Knox Services and makes no representations or warranties whatsoever, either express or implied, with respect to them. Knox Services are manufactured by Samsung Electronics Co., Ltd. (“Samsung”). Any license for Knox Services must be obtained directly from Samsung either upon purchase or installation of the Knox Services. Knox Services are subject to Knox Services’ terms and conditions and can be viewed here: https://www.samsungknox.com/en/eula. Verizon Wireless will direct Knox Services to fulfill Customer’s Knox Services order. Customer support for Knox Services must be obtained directly from Samsung. If Verizon Wireless in its sole discretion determines that an inquiry from a subscriber is related to Knox Services and is not one concerning Equipment or Wireless Service, it may transfer the service request to appropriate Knox Services representatives.

Page 35 of 49 August 29, 2018 State of North Carolina Contract #915A V10 33 . 4G LTE Private Network Traffic Management (PNTM) Private IP Only (fixed WAN) Government Subscribers Only Metered Data Pricing only. Not compatible with Unlimited Data Plans The plans below reflect any applicable discount. No additional discounts apply. Customer can allocate bandwidth for applications into the Mission Critical CoS according to the PNTM Class of service (“CoS”) Service Option selected. Mission Critical CoS Applications Recommended for video, Voice over IP, interactive services, and other mission critical applications. Best Effort CoS Applications Suitable for best effort applications (e.g. email, web browsing) Public Safety Enhanced Premium PNTM Service Options: (Highest Level) (Entry Level) (Mid Level) (Qualifying Public Safety NAICS Only) Monthly Access Fee (per line) Waived - $0.00 Waived - $0.00 Waived - $0.00 Mission Critical CoS Speeds Mapped Up to 0.5 Mbps Mapped Up to 2 Mbps Mapped Up to 2 Mbps Remaining available Remaining available Remaining available Best Effort CoS Applications Speeds 4G LTE bandwidth 4G LTE bandwidth 4G LTE bandwidth During heavy network RF Priority on access network N/A N/A usage periods Qualifying Public Safety NAICS: Public Safety Subscribers classified with the following NAICS codes, performing First Responder responsibilities only. The Public Safety PNTM service option is not an on demand service. The Public Safety PNTM must be provisioned on the account prior to use in the event of an emergency situation. 621910 Ambulance Services 922190 Other Justice, Public Order, and Safety Activities 922110 Courts 928110 National Security 922120 Police Protection 926120 Regulation and Administration of Transportation Programs 922130 Legal Counsel and Prosecution 926150 Regulation, Licensing, and Inspection of Misc. Commercial Sectors 922140 Correctional Institutions 926130 Regulation and Administration of Comms, Electric, Gas, and Other Utilities 922150 Parole Offices and Probation Offices 921190 Other General Government Support 922160 Fire Protection 921110 Executive Offices Notes. 4G LTE Private Network subscribers with unlimited data plans are ineligible for Private Network Traffic Management. This service is only available while on Verizon Wireless’ 4G network and is not available while roaming. VZ Private IP (MPLS) connectivity required. PNTM relies on customer’s applications (VoIP, video, etc.) to appropriately mark IP sessions in order to prioritize their application over the 4G LTE Private Network using Internet Protocol Differentiated Services Code Point (IP DSCP). PNTM 4G LTE device must be certified for use on the Verizon Wireless network (e.g. Open Development/Open Access certified, validated for Private Network and Private Network Traffic Management.)

Page 36 of 49 August 29, 2018 State of North Carolina Contract #915A V10 34 . Networkfleet Service Options for State of North Carolina The Service Options below have been discounted. No additional discounts apply. Service Options Purchase Cost 5200-GPS Only $17.00 5500-Diagnostics + GPS $19.00 H6100 Expressfleet $13.86 AssetGuard BX Non-Powered Asset Tracking $13.00 Connect $2.95 Customizable Update Rate (“CUR”) 1 Minute $0.00 Customizable Update Rate (“CUR”) 45 Seconds $1.00 Customizable Update Rate (“CUR”) 30 Seconds $2.00 Customizable Update Rate (“CUR”) 15 Seconds $3.00 Satellite $34.95 Data Services $0.00 Notes: Only one Hardware tier and one Service tier per Customer Account. Must be on a 12 month service agreement. Applicable taxes are not included in the above pricing. Any applicable taxes will be applied to the billing invoice. Additional terms & conditions apply to Networkfleet Service they are subject to review by end user government agencies. Customizable Update Rates (CUR). Authorized registered user may change a device update rate through the Self Service Portal (SSP) to 60 seconds at no additional cost. Please note, if the device update rate is changed to a 45 (CUR45), 30 (CUR30), or 15 (CUR15) second update rate, an additional charge per device would apply per the CUR list price for the selected rate.

Networkfleet Device/Hardware Options for State of North Carolina The Devices/Hardware Options below have been discounted. No additional discounts apply. Device/Hardware Options Purchase Cost 5200-GPS Only $85.00 5500-Diagnostics + GPS $85.00 1009N2VD-6100 Expressfleet $55.00 AssetGuard BX Non-Powered Asset Tracking $150.00 Notes: Only one Hardware tier and one Service tier per Customer Account. Must be on a 12 month service agreement. Applicable taxes are not included in the above pricing. Any applicable taxes will be applied to the billing invoice. Networkfleet Accessory Options for State of North Carolina The Accessory Options below have been discounted. No additional discounts apply. Item Number Accessory Price PARTS030 Reinstallation Kit $3.00 PARTS031 Tamper Resistant Zip Ties (100 per pack) $50.00 PARTS032 Combination Antenna A (standard) $30.00 PARTS037 AT-1400 Replacement Battery $45.00 PARTS039 AT-1400 Bracket $20.00 PARTS040 Window-Mount GPS Antenna Module (5500/5200) $35.00 PARTS041 Sensor Input Harness (5500/5200) $10.00 OBD-II Adapter Kit only including Core Connector & 8 Adapters PARTS042 $20.00 (5500/5200) PARTS043 6-pin Heavy Duty Harness (5500/5200) $35.00 PARTS044 9-pin Heavy Duty Harness with Square Flange (5500/5200) $35.00 PARTS045 9-pin Heavy Duty Harness with “D” Mount (5500/5200) $35.00 PARTS069 OBD Harness Extension $10.00 PARTS070 16-Pin Heavy Duty Harness $35.00 PARTS046 Universal Harness (5200) $10.00 PARTS047 Light Duty Harness plus OBD-II Adapter Kit (5500/5200) $35.00 PARTS090 Alternate Power/Ground Adaptor (5500/5200) $20.00 PARTS053 Garmin FMI 45 Cable with Traffic for Connect $145.95 PARTS054 Garmin FMI Modified Cable $55.00 PARTS057 Pelican Micro Case for 5200 w/ 15’ Universal Harness $74.95 A-PEM001 PEM Port Expansion Module $140.00 PARTS059 Quick Install Harness $10.00 A-SAT001 Satellite Modem $550.00 Page 37 of 49 August 29, 2018 State of North Carolina Contract #915A V10 35 . PARTSS063 Satellite Antenna $50.00 PARTSS064 Satellite Harness $50.00 KIT-SAT Satellite Kit (includes one modem, antenna & harness) $650.00 PARTS065 Asset Guard BX Replacement Batter (1) $75.00 PARTS066 Asset Guard BX Magnet Mount Kit (set of 4) * See Note $75.00 PARTS095 Driver ID Reader Adapter $30.00 PARTS060 Driver ID Reader $15.00 PARTS061 Driver ID Key $3.50 PARTS087 Audible Driver ID Alert $15.00 PARTS071 Bluetooth Extension $0.00 PARTS093 Universal Harness (6100) $10.00 PARTS058 Universal Harness $10.00 PARTS097 5000 9-Pin "D" Mount Harness Type 2 $35.00 PARTS098 5000 9-Pin Square Harness Type 2 $35.00 PARTS111 USM 9-Pin “D” Mount Harness Type 2 Pins F-G $35.00 PARTS112 USM 9-Pin Square Harness Type 2 Pins F-G $35.00 Notes: *. Asset Guard BX Magnet Mount Kit includes CalAmp 133561 hardware and lanyard & CalAmp 1M101-MMC25 magnets (set of 4).

Terms and Conditions for Networkfleet Services

1. DEFINITIONS. In these Terms and Conditions, the following terms, when capitalized, shall have the meaning set forth below:

"Customer Website Pages" means the web pages on the Networkfleet Website designated by Networkfleet for use by Customer.

"Devices" means the Networkfleet wireless device(s) identified on an accepted order.

"Networkfleet Services" means the services ordered hereunder including, but not limited to: (a) collection of diagnostic and/or location information from a Vehicle; (b) any proprietary data feed or elements thereof or any AP!s provided by Network fleet; (c) analysis, delivery and posting of Vehicle information to the Networkfleet Website; (d) notification to Customer and/or a designated third party by e-mail of certain events or Vehicle information ; (e) Customer access and usage of Customer Website Pages; and

"Networkfleet Website" means the Networkfleet website currently located at www.networkfleet.com.

"Network Fleet" is a wholely owned subsidiary of Verizon Commw1ications, Inc., and an affiliate of Cellco Partnership, d/b/a Verizon Wireless which is the "Contractor" under the Verizon Wireless State of North Carolina Contract #915A Cellular Service & Equipment.

"Service Partners" means the entities that Verizon Wireless works with, from time to time, to provide the Networkfleet Services, including, but not limited to, installers, website operators, mapping data providers and licensors.

"Vehicle" means any vehicle equipment equipped with a Device and owned or under the control of Customer.

2. NETWORKFLEET LICENSE. During the time that Customer is entitled to receive Networkfleet Services hereunder, the Customer shall have a non exclusive, non transferable license to (i) use the Networkfleet Services in the United States and such other countries as may be approved by Verizon Wireless in writing,(ii) access and use the Customer Website Pages, and (iii) use the fim1warc and software included in the Devices, solely for use in connection with the Networkfleet Services, and as provided in these Terms and Conditions. Redistribution or resale of this information by the Customer is prohibited without prior written consent.

4. CUSTOMER OBLIGATIONS. Customer shall limit its use of the Devices, Networkfleet Services, Networkfleet Website, and Customer Website Pages to their intended purposes and shall comply, and cause its employees and agents to comply with all applicable laws and regulations and with Networkfleet's Website Acceptable Use Policy, Privacy Policy and all other policies that Networkfleet may establish from time to time, which are, or will be available, on the Network fleet Website. Customer shall inform its drivers of Vehicles that such Vehicle has been enabled for Network fleet Services and that the Network fleet Services include the collection of data points associated with the Vehicle's location and manner of operation.

9. PROPRIETARY RIGHTS. Customer acknowledges and agrees that the Devices, the Networkfleet Service and the Networkfleet Website may include patent, copyright trademark, service mark, trade secrets, or other intellectual property rights (collectively “Proprietary Rights) of Networkfleet, its affiliates, or the Service Partners (including with respect to the Networkfleet Website, materials that may be proprietary to Service Partners and suppliers, and that Networkfleet, its affiliates, including Verizon Wireless and/or the Service Partners retain title to and ownership of those Proprietary Rights and any and all improvements, modifications, fixes or enhancements made by or for Networkfleet, its affiliates and/or the Service Partners to the Devices, the Networkfleet Service or the Networkfleet Website and grant such Customers a limited license for purposes of utilizing the services for the purposed outlined in this agreement. Customer will not copy, modify, reverse- engineer, dissemble or decompile any software or firmware included in any Device or the Networkfleet Website or otherwise provided to Customer by or on behalf of Networkfleet, and will not disclose such software or provide access to the Devices, such software or any Networkfleet Services to any third party for such a purpose. Customer agrees that with respect to the Networkfleet.

Services, It shall not, nor shall it permit any third party to (a) assign, transfer, lease, rent, sell, distribute or import such Networkfleet Services to any third party; (b) except with the express written consent of Verizon Wireless, combine, embed, or incorporate the Networkfleet Services into any other product or service other than any Customer-owned or developed interface for purpose of receiving the data feed delivered from the Networkfleet Devices; (c) reverse engineer, translate, convert, decompile the Networkfleet Services; (d) remove or alter any proprietary notices in the Networkfleet Services; € use the Networkfleet Services in any manner that threatens the integrity, performance, or availability of the Networkfleet Service; or (g) use the Networkfleet Service in any manner that violates local, state or federal laws, regulations or orders. The Networkfleet Website includes aerial, satellite imagery from Digital Globe, one of the Service Partners, as a mapping option. If Customer uses such mapping option, Customer agrees to comply with the terms of use contained in Digital Globe’s End User License Agreement found at http://www.digitalglobe.com/sites/default/files/dgcs/DigitalGlobe_Product_EULA.pdf.

10. MODIFICATIONS; WEBSITE MAINTENANCE. Networkfleet may alter or modify all or part of the Devices, the Networkfleet Services or the Networkfleet Website from time to time; provided such changes do not materially adversely affect Customer’s use of the Networkfleet Services or Networkfleet Website. Subject to the foregoing, such changes may include, without limitation, the addition or withdrawal of features, information, products, services, software, or changes in instructions Networkfleet reserves the right to perform scheduled maintenance for the Networkfleet Services and Networkfleet Website from time to time. This may include application and database maintenance as well as general website maintenance and may or may not involve Networkfleet Website and Networkfleet Services unavailability.

Page 38 of 49 August 29, 2018 State of North Carolina Contract #915A V10 36 . 11. DATA. Customer represents and warrants that it has all rights and authority with respect to the data Verizon Wireless, Networkfleet, and the Service Partners acquire and transmit through Customer’s use of the Devices, the Networkfleet Services and the Networkfleet Website (“Business Data”) and grant the rights and approvals set forth in this Agreement and further grants to Verizon Wireless, Networkfleet, its affiliates and the Service partners the nonexclusive, license and right to collect, access and use Business Data, and to access, copy and use the Business Data in the course of performing the Networkfleet Services and to analyze, measure and optimize the performance of the Devices and the Networkfleet Services and to develop new offerings for Customer and others purposes of Networkfleet and its affiliates, including the development of data products for sale, licensing and distribution to third parties during the term of its contract with the Customer; provided, however, that except as may be required under law or court order, Networkfleet will not disclose or distribute Business Data to a third party in a form that permits identification of Customer

13. OWNERSHIP AND ACCEPTANCE. Title transfer and acceptance of products and services upon shipment or provision of service.

14. GENERAL. (a) No amendment, change, modification or waiver to any provision of any accepted order or these Terms and Conditions will be binding unless signed by an authorized representative of each party. (b) The parties’ respective rights and obligations under Section 7. DISCLAMIER OF WARRANTIES, 9. PROPRIETARY RIGHTS, and 11. DATA survive termination of an order.

Page 39 of 49 August 29, 2018 State of North Carolina Contract #915A V10 37 . Verizon Wireless Plan and Feature Details

Calling Plans and Associated Charges: Billing, shipping and end-user address coverage area only during the following hours: 12:00 am Saturday through 11:59 must be within an area where Verizon Wireless is licensed and provides service. pm Sunday and 9:01 pm to 5:59 am Monday through Friday. If both Night and Charges for calls will be based on the cell sites used, which may be outside the Weekend and Mobile to Mobile Calling minute allowances apply to a given call, calling plan coverage area even when the subscriber is physically within the Mobile to Mobile Calling minutes will apply before Night and Weekend minutes. coverage area. Time of the call is based on the telephone switching office that However, if either allowance is unlimited, the unlimited allowance will always apply carries the call, which may be different from the time of day shown on subscriber’s first. phone. Unused monthly minutes and/or Megabytes are lost. On outgoing calls, charges start when subscriber presses SEND or the call connects to a network, Nationwide for Business Share Option: The Share Option is available to and on incoming calls, when the call connects to a network (which may be before businesses with a minimum of five (5) Nationwide for Business lines on the same it rings). A call may end several seconds after subscriber presses END or the call account with the share option. The Monthly Anytime Minutes of all lines on an disconnects. Calls made on the Verizon Wireless network are only billed if they account will be aggregated, and then allocated first to the line with the highest connect (which includes calls answered by machines). Billing for airtime and anytime minute usage, and then to the line with the next highest usage. related charges may sometimes be delayed. Calls to "911" and certain other emergency services are toll-free and airtime-free. Airtime may be charged when Push to Talk Plus: Push to Talk Plus (PTT+) capable Equipment required. Push dialing toll-free numbers. to Talk Plus capable Equipment can only be used with a Push to Talk Plus calling plan. Subscribers switching from a Push to Talk Plus Calling Plan to another Anytime Minutes: Anytime Minutes apply when making or receiving calls from a calling plan may not be able to use certain Push to Talk Plus capable calling plan’s rate and coverage area. Coverage information is available at Equipment with the new plan. Push to Talk Plus calls may only be made with www.verizonwireless.com. Airtime is rounded up to the next full minute. Allowance other Verizon Wireless Push to Talk Plus subscribers. Push to Talk Plus minutes/Megabytes are not transferable except as may be available on plans with Subscribers may initiate or participate on a call, simultaneously, with as many as sharing. In order to gain access to coverage in newly expanding markets, 250 total participants (total is limited to (50) if interoperating between 3G and 4G subscribers must periodically dial *228 to update roaming information from voice participants). Administrators can be designated to manage the Push to Talk or Smartphone devices; from the VZAccess Manager, go into “Options” and click contact lists via a single website interface with a single user name/password. . “Activation,” while in the National Enhanced Services Rate and Coverage Area Existing Push to Talk Subscriber Equipment may require a software upgrade to every three months. This may alter the rate and coverage area. Automatic roaming use Push to Talk Plus or replacement with a Push to Talk Plus capable device. may not be available in all areas and rates may vary. Roaming charges may be Push to Talk Plus is only available within the National Enhanced Services Rate delayed to a later bill. and Coverage Area and WiFi access points. There will be a delay from the time Long Distance: Unlimited domestic long distance is included when calling from a Push to Talk Plus call is initiated until the Push to Talk Plus call is first received the plan’s rate and coverage area, unless otherwise specified in the plan. by the called party. If an incoming voice call is received while on a Push to Talk Plus call the voice call may be answered and the Push to Talk Plus placed on Unlimited Messaging: Unlimited Messaging is included with select plans and is hold. If an incoming Push to Talk Plus call is received while on a Push to Talk available in the National Enhanced Services rate and coverage area in the United Plus call the PTT call icon can be selected to connect to the Push to Talk Plus States. Messaging applies when sending and receiving (i) text, picture and video call. If the incoming voice or Push to Talk Plus call is not answered a missed call messages to and from Verizon Wireless and Non-Verizon Wireless customers in the alert will display. Network registration information will be sent to the Equipment United States, (ii) Text, picture, and video messages sent via email, (iii) Instant each time it is powered on in the National Enhanced Services Rate and Coverage messages, and (iv) Text messages with customers of wireless carriers in Canada, Area, each time the Subscriber travels into the National Enhanced Services Rate Mexico, Puerto Rico, and the U.S. Virgin Islands. Messaging is subject to Text, and Coverage Area, and every 12 hours if the Subscriber stays within the National Picture, and Video Messaging Terms and conditions. Premium messages are not Enhanced Services Rate and Coverage Area. While the updated network included. Friends & Family for Business: Calls directed to and received from an registration information is being sent to the Equipment, incoming voice calls will go account’s listed Friends & Family numbers shall not use Monthly Anytime Voice directly to voice mail. Contact list cannot be modified from certain Equipment. Minutes. For Nationwide for Business plans with 900 minutes or more or 450 Subscriber cannot prevent others who have the Subscriber’s MTN from entering minute plan with the share option can add up to ten (10) Friends & Family numbers. the MTN into their Push to Talk contact list. Only one person can speak at a time Only calls from Nationwide Coverage Area to designated domestic landline or during a Push to Talk Plus call. In-Call Talker Override (Talker Priority) allows a wireless numbers (excluding Directory Assistance, 900 numbers, or customer’s own pre-determined user priority to take the floor to communicate urgent message over wireless or Voicemail access numbers) may be added; all qualifying lines on an participant. Push to Talk Plus services cannot be used for (i) access to the account share the same Friends & Family numbers, up to account’s eligibility limits; Internet, intranets or other data networks, except as the device’s native My Verizon, My Business Account or Verizon Enterprise Center is required to set up applications & capabilities permit, (ii) any applications that tether Equipment to and manage Friends & Family numbers. laptops, personal computers or other devices for any purpose. Please visit our website www.verizonwireless.com for additional Push to Talk Plus information. Mobile to Mobile Calling: Mobile to Mobile Calling minutes apply when making International Long Distance: You need International Eligibility to make calls directly to or receiving calls directly from another Verizon Wireless subscriber international calls to most countries, but you can make calls to some North while in the Nationwide Rate and Coverage area. Mobile to Mobile calls must American destinations without it. Additional surcharges may apply when calling originate and terminate while both Verizon Wireless subscribers are within the certain countries; see verizonwireless.com/International for details. Mobile to Mobile Calling area. Mobile to Mobile Calling is not available (i) with fixed wireless devices with usage substantially from a single cell site, (ii) for data usage International Long Distance: You need International Eligibility to make including Push to Talk Plus calls, Picture or Video Messaging (iii) if Call Forwarding international calls to most countries, but you can make calls to some North or No Answer/Busy Transfer features are activated, (iv) for calls to Verizon American destinations without it. Additional surcharges may apply when calling Wireless customers using any of the International services, (v) for calls to check certain countries; see verizonwireless.com/International for details. Voice Mail, (vi) in those areas of Louisiana and Mississippi where the users roaming indicator flashes, (vii) in Canada and Mexico and (viii) to users whose current Verizon Wireless International Long Distance Value Plan: International wireless exchange restricts the delivery of Caller ID And (viiii) for incoming calls if Eligibility required to call most countries. Value Plan feature is not available on Caller ID is not present or Caller ID Block is initiated. Mobile to Mobile Calling all Plans. Rates are subject to change without notice. Standard International minutes will be applied before Anytime Minutes. Long Distance rates apply in addition to airtime charges per your Plan on calls made from the Verizon Wireless network. Rates and service availability may vary Night and Weekend Minutes: Apply to calls made in a calling plan’s rate and when your phone’s banner displays “Extended Network.” Value Plan rates apply

Page 40 of 49 August 29, 2018 State of North Carolina Contract #915A V10 38 . Verizon Wireless Plan and Feature Details

only on calls to Value Plan Countries made from your Plan’s Rate and Coverage capacity to benefit the greatest number of users. These techniques include caching Area. If a subscriber’s Plan’s Rate and Coverage Area includes calls to any Value less data, using less capacity, and sizing the video more appropriately for the Plan country, those calls will be billed per the Plan. Except when roaming on device. The optimization process is agnostic to the content itself and to the website another carrier’s network, in which case that carrier's rates, taxes and surcharges that provides it. While Verizon Wireless invests much effort to avoid changing text, apply. For Value Plan subscribers, calls made from the Verizon Wireless network image, and video files in the compression process, and while any change to the to countries not included in the Value Plan will be billed at standard International file is likely to be indiscernible, the optimization process may minimally impact the Long Distance rates. Additional surcharges may apply when calling certain appearance of the file as displayed on your device. For a further, more detailed destinations, see www.verizonwireless.com/international for details. explanation of these techniques, please visit verizonwireless.com/vzwoptimization. International Roaming: Some services, such as premium text messaging, directory Verizon Wireless strives to provide customers with the best experience when using assistance, entertainment lines and third-party services, may be available, and our network, a shared resource among tens of millions of customers. To charges for these services will be billed (along with applicable toll charges) in addition further this objective, Verizon Wireless has implemented Network Optimization to roaming rates. Message-waiting-indicator service is not available where Text Practices designed to ensure that the overwhelming majority of data customers Messaging is not available. When using International Phone, or International Data aren’t negatively impacted by the inordinate data consumption of a few users. The services, or if you subscribe to a Nationwide Plus Canada or Nationwide Plus Mexico reduction can last for the remainder of the current bill cycle and the immediately Plan, and you’re roaming near country borders, calls may be carried by a cell site following bill cycle to ensure high quality network performance for other users at located in a neighboring country and billed at that country’s rates. locations and times of peak demand. For a further more detailed explanation of these techniques please visit www.verizonwireless.com/networkoptimization. Data Verizon Wireless will terminate your service for good cause if less than half of your transfer amounts will vary based on application. If you download an audio or video voice or data usage over three consecutive billing cycles is on the Verizon Wireless file, the file may be downloaded in sections or in its entirety; data charges will apply National Enhanced Services Rate and Coverage Area. See to the portion downloaded, regardless of whether you listen to or watch all of it. verizonwireless.com/International for rates and destinations, which are subject to You may access and monitor your own data usage during a particular billing period, change without notice. International Eligibility required for GSM roaming, and for including during the Return Period, by accessing My Verizon online or by roaming in many destinations. Rates, terms and conditions apply only when roaming contacting Customer Service. on participating GSM networks in published destinations. Availability of service, calling features, and Text messaging varies by country and network and may be Data Services: Permitted Uses: You can use Verizon Wireless Data Services restricted without notice. You must add International Eligibility to your account to for accessing the Internet and for such uses as: (i) Internet browsing; (ii) email; roam in many destinations. Visit verizonwireless.com/naroaming. By using (iii) intranet access (including accessing corporate intranets, email and individual Equipment outside the United States, subscriber is solely responsible for complying productivity applications made available by your company); (iv) uploading, with all applicable foreign laws, rules and regulations (“Foreign Laws”), including downloading and streaming of audio, video and games; and (v) Voice over Internet Foreign Laws regarding use of wireless phones while driving and use of wireless Protocol (VoIP). camera phones. Verizon Wireless is not liable for any damages that may result from subscriber’s failure to comply with Foreign Laws. Roaming in GSM countries: GSM International Phone, activated in the United Data Services: Prohibited Uses. You may not use our Data Services for States with compatible subscriber Identity Module (SIM) card required. Rates, illegal purposes or purposes that infringe upon others' intellectual terms and conditions apply only when roaming on participating GSM networks in property rights, or in a manner that interferes with other users' service, that published International Phone countries. Service may be available in additional violates trade and economic sanctions and prohibitions as promulgated by countries, but airtime rates, availability of calling features, and ability to receive the Departments of Commerce, Treasury or any other U.S. government incoming calls (including return calls from emergency services personnel) may be agency, that interferes with network's ability to fairly allocate capacity restricted. See www.verizonwireless.com for coverage and airtime rates. Service among users, or that otherwise degrades service quality for other users. in certain countries may be blocked without prior notice. Where Text messaging is Examples of prohibited usage include: (i) server devices or host computer available, Customer will be charged $0.50 for each message sent and $0.05 for applications that are broadcast to multiple servers or recipients such that each message received. Text messaging rates are subject to change. Text they could enable “bots” or similar routines (as set forth in more detail (ii) messages may be sent only to MTNs of (i) Verizon Wireless customers, and (ii) below) or otherwise denigrate network capacity or functionality; (ii) “auto- customers of foreign wireless carriers that participate in international text responders,”“cancel-bots,” or similar automated or manual routines that messaging. Check www.vtext.com for the most current list of participating foreign generate amounts of net traffic that could disrupt net user groups or e-mail carriers. use by others; (iii) generating “spam” or unsolicited commercial or bulk e- mail (or activities that facilitate the dissemination of such e-mail); (iv) any Data Services: Verizon Wireless charges you for all data and content sent or activity that adversely affects the ability of other users or systems to use received using our network (including any network overhead and/or Internet either Verizon Wireless’ services or the Internet-based resources of others, Protocol overhead associated with content sent or received), as well as resolution including the generation of dissemination of viruses, malware, or “denial of Internet Protocol addresses from domain names. Sending or receiving data of service” attacks; (v) accessing or attempting to access without authority, using a virtual private network (VPN) involves additional VPN overhead for which the information, accounts or devices of others, or to penetrate, or attempt you will be charged. Please note that certain applications or widgets periodically to penetrate Verizon Wireless’ or another entity’s network or systems; or send and receive data in the background, without any action by the user, and you (vi) running software or other devices that maintain continuous active will be billed for such data use. Applications may automatically re-initiate data Internet connections when a computer’s connection would otherwise be sessions without you pressing or clicking the SEND or connect button. Data idle or “any keep alive” functions, unless they adhere to Verizon Wireless” sessions automatically terminate after 24 hours. A data session is inactive when requirements for such usage, which may be changed from time to time. no data is being transferred. Data sessions may seem inactive while data is actively being transferred, or may seem active when the data is actually cached and data Verizon Wireless further reserves the right to take measures to protect our network is not being transferred. If you have a Data Only plan and use voice service, and other users from harm, compromised capacity or degradation in performance. domestic voice calls will be billed at $0.25/minute. These measures may impact your service, and Verizon Wireless reserves the right to deny, modify or terminate service, with or without notice, to anyone Verizon Verizon Wireless is implementing optimization and transcoding technologies in our Wireless believes is using Data Services in a manner that adversely impacts the network to transmit data files in a more efficient manner to allow available network Verizon Wireless network. Verizon Wireless may monitor your compliance,

Page 41 of 49 August 29, 2018 State of North Carolina Contract #915A V10 39 . Verizon Wireless Plan and Feature Details or other subscribers’ compliance, with these terms and conditions, but applicable calling plans choosing the Share Option. Verizon Wireless will not monitor the content of the communications except as otherwise expressly permitted or required by law. [See America’s Choice for Business & Voice and Data Choice Bundles for verizonwireless.com/privacy] Business Subscribers: (NOTE: Subscribers to America’s Choice for Business and Voice and Data Choice Bundles for Business can share voice minutes across Unlimited Data Plans and Features (such as NationalAccess, these plans and price points subject to some billing system limitations.). Sharing BroadbandAccess, Push to Talk Plus, and certain VZEmail services) may on these calling plans is for voice home airtime minutes only. Customer must ONLY be used with wireless devices for the following purposes: (i) Internet maintain a minimum of five (5) Government Subscriber lines, all choosing a browsing; (ii) email; and (iii) intranet access (including access to corporate qualifying plan with Share Option. Sharing may only be available among intranets, email, and individual productivity applications like customer Subscribers activating Wireless Service in the same Verizon Wireless market or relationship management, sales force, and field service automation). The group of markets (geographic regions may contain multiple Verizon Wireless Unlimited Data Plans and Features MAY NOT be used for any other purpose. markets). Sharing may require all Subscribers to be on the same billing account. Examples of prohibited uses include, without limitation, the following: (i) Each sharing Subscriber’s unused anytime minutes will pass to other sharing continuous uploading, downloading or streaming of audio or video programming Subscribers that have exceeded their anytime minutes during the same monthly or games; (ii) server devices or host computer applications, including, but not billing period (Mobile to Mobile minutes and Night and Weekend minutes do not limited to, Web camera posts or broadcasts, automatic data feeds, automated share). Each sharing Subscriber’s Monthly Home Airtime Allowance Minutes apply machine–to–machine connections or peer–to–peer (P2P) file sharing; or (iii) as first to that line. Unused Monthly Home Airtime Minutes are then shared with other a substitute or backup for private lines or dedicated data connections. This sharing Subscribers that have exceeded their Monthly Home Airtime Allowance in means, by way of example only, that checking email, surfing the Internet, order of highest usage. At the termination of the Agreement, Government downloading legally acquired songs, and/or visiting corporate intranets is Subscriber lines on America’s Choice for Business with Share Option may be permitted, but downloading movies using P2P file sharing services and/or migrated onto applicable retail consumer pricing or Government pricing. Calling redirecting television signals for viewing on laptops is prohibited. plan changes may not take effect until the billing cycle following the change request. Based on the geographic location of Customer’s Government For individual use only and not for resale. We will protect our network from harm, Subscribers, some Customers may have to have sharing Subscribers activated in which may impact legitimate data flows. We will limit throughput or amount of more than one Verizon Wireless billing system. Sharing among Subscribers in data transferred exceeding 25 GB in any given billing cycle on any line, in any multiple Verizon Wireless billing systems requires online invoicing or reporting, and given billing cycle, for all additional usage for the remainder of the then-current a minimum of one hundred (100) Government Subscribers all choosing the Share bill cycle for the line that exceeds the data usage, and reserve the right to deny Option. Unused minutes for cross billing system sharing will be distributed or terminate service, without notice, to anyone we believe is using an Unlimited proportionally as a ratio of the minutes needed by each sharing Subscriber to the Data Plan or Feature in any manner prohibited above or whose usage adversely total minutes needed by all sharing Subscribers. Accounts that share across impacts our network or service levels. Anyone using more than 25 GB per line Verizon Wireless billing systems require set up that may take thirty (30) to sixty in a given month is presumed to be using the service in a manner prohibited above, and we reserve the right to immediately terminate the service of any such (60) days. person without notice. We reserve the right to adjust data throughput limitation thresholds to as low as 5GB in with prior written notice. We also reserve the right M2M Data Plan Terms and Conditions to terminate service upon notification to the customer. A data session is inactive when no data is being transferred, and may seem Unlimited VZAccess and VZEmail: NationalAccess, BroadbandAccess, and inactive while data is actively being transferred to a device, or seem active when InternationalAccess data sessions may be used for the following purposes: (i) actually cached and not transferring data. Customer must maintain virus Internet browsing, (ii) e-mail, and (iii) intranet access (including access to to roam in many destinations. Current coverage details, and list of Other Available corporate intranets, e-mail and individual productivity applications like customer Countries can be found at www.verizonwireless.com/International relationship management, sales force and field service automation). Unlimited VZAccess, VZEmail and Push to Talk Plus services cannot be used (i) for International Data Optional Features: International PC Card required for uploading, downloading or streaming of movies, music or games, (ii) with server international use. International PC Cards will not work in the United States or devices or with host computer applications, other than applications required for Canada and International Data Optional Features subscribers will need a BlackBerry or Wireless Sync service, including, but not limited to, Web camera NationalAccess or Mobile Broadband PC card for domestic use. The domestic and posts or broadcasts, automatic data feeds, Voice over IP (VoIP), automated International PC Cards cannot be used at the same time. Prior to leaving the machine-to-machine connections, or peer-to-peer (P2P) file sharing, or (iii) as a United States, subscribers must install International Data Optional Features substitute or backup for private lines or dedicated data connections. Additionally, VZAccess ManagerSM and run the OTA wizard. International Data Optional Unlimited VZEmail services cannot be used for, (i) access to the Internet, intranets Features subscribers must activate and update their Preferred Roaming lists while or other data networks, except as the Equipment’s native applications and in the National Enhanced Services Rate and Coverage Area every three months. capabilities permit, or (ii) for any applications that tether Equipment to laptops or Verizon Wireless reserves the right to terminate the service of any subscriber personal computers other than for use of the Wireless Sync or BlackBerry whose total usage is less than half on the Verizon Wireless National Enhanced Solutions. Unlimited BroadbandAccess and NationalAccess data sessions Services Rate and Coverage Area over three consecutive billing cycles. . automatically terminate after 2 hours of inactivity, unless Subscriber has Mobile IP (MIP) capable Equipment International Email SIM Cards: SIM Cards are available for use with your International PC Card, International Smartphone, or International Phone. Verizon Data Roaming: In the Canadian Broadband and Canadian Enhanced Services Wireless is not responsible for any unauthorized use of subscriber’s SIM Cards Rate and Coverage Areas, usage will be charged at a rate of $0.002/KB or and subscriber must safeguard security codes. Placing your InternationalEmail SIM in any other non-BlackBerry or Smartphone device could result in additional $2.05/MB. In the Mexican Enhanced Services Rate and Coverage Area, usage will charges or termination of service. Upon termination of service, subscriber must be charged at a rate of $0.005/KB or $5.12/MB. In other available countries, usage destroy SIM Card. will be billed at a rate of $0.02/KB or $20.48/MB. International Eligibility is needed protection when accessing the service and is responsible for all data sent and Share Option received including “overhead” (data that is in addition to user-transmitted data, Share Option: Sharing is available only among Government Subscribers on including control, operational and routing instructions, error-checking characters

Page 42 of 49 August 29, 2018 State of North Carolina Contract #915A V10 40 . Verizon Wireless Plan and Feature Details as well as retransmissions of user-data messages that are received in error) non-use. whether or not such data is actually received. Verizon Wireless will not be liable for problems receiving Service that result from Customer’s device. Connection to Verizon Wireless Facility: Customer must establish a direct- connect circuit from its facilities to Verizon Wireless’s facilities by the use of Virtual Megabyte (MB) Data Plans: M2M data usage is rounded to next full kilobyte at Private Network, Verizon Private IP, or Fixed End System connections. Customer end of each billing cycle. Any unused portion of the megabyte allowance is lost. is solely responsible for making arrangements with a local access provider for Equipment will not indicate kilobyte usage. installation and ongoing maintenance of such a connection, with sufficient data throughput to meet Customer’s anticipated data needs. Customer is also Data Roaming: In the Canadian Broadband and Canadian Enhanced Services responsible for all charges incurred directly or through a third party associated with Rate and Coverage Areas, usage will be charged at a rate of $0.002/KB or establishing the connection, as well as for accessing Private Network, including $2.05/MB. In the Mexican Enhanced Services Rate and Coverage Area, usage will Internet access fees, hardware, software, license fees, and telecommunications be charged at a rate of $0.005/KB or $5.12/MB. For more information on roaming charges. in Canada and Mexico, visit verizonwireless.com/naroaming. In the Bermuda, Customer Provided Equipment (“CPE”): Customer must procure routers and China, Dominican Republic, Guam, India, Israel, Saipan and South Korea any other CPE that meet Verizon Wireless requirements for Private Network Enhanced Services Rate and Coverage Areas, usage will be billed at a rate of connectivity. Customer is responsible for ensuring any CPE meets its data $0.02/KB or $20.48/MB. I-Dial is needed to roam in many destinations. Only the capacity and throughput needs. Canadian Broadband Rate and Coverage Area supports EV-DO. IP Addresses: Customer is responsible for procuring private IP addresses, which M2M Data Plan Share Options must be communicated to Verizon Wireless during implementation. Private Network supports static and dynamic addressing for 1X service and/or EVDO Share Options: Sharing is available only among Government Subscribers on service; 4G LTE service; and Internet addressing system Internet Protocol version applicable M2M Low Usage and High Usage calling plans. 4. Direct Internet access requires static IP addressing. Account Share: Customer may activate up to 15 share groups per account. Sharing is available only among M2M Lines on the Mobile Broadband M2M Dynamic Mobile Network Routing (“DMNR”): DMNR allows configuration of Account Share Plans on the same billing account, in the same usage group Private Network for dynamic routing to the subnets it serves (up to eight) to other (Low Usage and High Usage plans cannot share with each other). Unused KBs devices on Customer’s network and as support for mobile or stationary routers. will be distributed to M2M Lines with an overage on an as needed basis to M2M DMNR is based off Mobile IPv4-based Network Mobility protocol and requires the Lines on the same billing account that have exceeded their MB allowance during router to be configured to support this capability. Customer is responsible for any the same monthly billing period. At the end of each bill cycle any unused KBs charges associated with the customization of its CPE to support DMNR. allowances will be applied to the overages of the other M2M Lines on the same Verizon Wireless Private Network Traffic Management account beginning with the line with the lowest overage need until depleted. Customers subscribing to Mobile Broadband M2M Account Share Plans will be Private Network Traffic Management (PNTM): PNTM allows Customer to billed on separate billing accounts and invoices from Subscribers to the Mobile configure its Private Network to allow differentiated Quality of Service (QoS) Broadband M2M Profile Share Plans. by application over Verizon Wireless’s LTE network using standards-based IP packet marking. Customer can identify applications on its 4G LTE devices Profile (Multi-Account) Share: Customer may activate one (1) share group per to get priority QoS over its Private Network. Verizon Wireless makes no profile (Low Usage and High Usage plans cannot share with each other); however, guarantee of PNTM bandwidth allocations, which are subject to the customer may have multiple bill accounts on the same profile. Sharing is available limitations of wireless service availability as detailed in the Agreement. only among M2M Lines on the Mobile Broadband M2M Multi-Account Share Plans Customer is responsible for any charges associated with the customization on the same profile, in the same usage group. Each sharing M2M Lines unused of its CPE to support PNTM. KBs will pass to other sharing M2M Lines that have exceeded their data allowance during the same monthly bill cycle. Unused KBs will be distributed proportionally PNTM for Public Safety: Eligible public safety accounts can take advantage as a ratio of the KBs needed by each applicable M2M Line to the total KBs needed of priority access to a data channel over the Wireless Service for its data traffic during times of heavy network demand. While PNTM for Public Safety by all sharing M2M Lines on the same profile. Customers subscribing to Mobile enables a dedicated data channel, Verizon Wireless makes no guarantee of Broadband M2M Profile Share Plans will be billed on separate billing accounts and Wireless Service availability, which is subject to the limitations of wireless invoices from Subscribers to the Mobile Broadband M2M Account Share Plans. service availability as detailed in the Agreement. PNTM for Public Safety is only available to Customers approved by Verizon Wireless that qualify as Public Safety Entities classified by the following NAICS codes a) 621910 Note: 1A profile is defined as a Customer’s overarching account of record under Ambulance Services; b) 922110 Courts; c) 22120 Police Protection; d) 922130 which Customer may have multiple billing accounts Legal Counsel and Prosecution; e) 922140 Correctional Institutions; f) 922150 Parole Offices and Probation Offices; g) Fire Protection; h) 922190 Verizon Wireless Private Network Terms and Conditions Other Justice, Public Order, and Safety Activities or i) National Security. Verizon Wireless Private Network Service (“Private Network”): Private Network Customer Private Network Contact: Customer must designate a Private extends Customer’s IP network to its wireless equipment by segregating the data Network representative and provide contact information, including a phone between such devices and Customer’s servers from the public Internet (the number and email address. The Private Network contact will work with the “Internet”). Customer’s use of Private Network is subject to the Private Network Verizon Wireless solution engineer through the Private Network Roles and Responsibilities Customer Guidelines, which are available from your implementation and testing processes detailed below. The contact shall be Sales representative. available during business hours and any other time period that Customer Customer Minimum Line Requirement: Customer must maintain a minimum of utilizes Private Network for the purpose of assisting to resolve service 100 Machine-to-Machine lines at all times during the term of its Agreement in order problems and trouble shooting. to remain eligible for Private Network. If Customer falls below the 100-line Private Network Implementation and Testing: Verizon Wireless will minimum, Verizon Wireless reserves the right to discontinue Private Network for implement Customer’s Private Network, which requires Customer to a)

Page 43 of 49 August 29, 2018 State of North Carolina Contract #915A V10 41 . Verizon Wireless Plan and Feature Details

provide any information (e.g., account numbers, IP address ranges, One TalkSM and Message+ from Verizon - Government Terms of Service router/CPE information) necessary to compete the Private Network Connectivity Form; b) participate in a Private Network turn-up call to ensure One Talk from Verizon, together with its related devices, software and applications that CPE is properly configured to support the Private Network connection; ("Service" or “One Talk”), is a commercially available business telephone solution and c) participate in a Solution Validation call to confirm that Private Network that brings together the functions of office phones and mobile devices (smartphones is working properly from Verizon Wireless to Customer’s applications. and tablets) into a unified system, with all devices sharing the same communication features. (See https://www.verizonwireless.com/support/one-talk-features/ for a Wireless Devices/Network Access: Customer must use Private Network- listing of features currently available with the Service.) compatible end-user Equipment and at Customer’s expense must submit any devices not identified as Private Network compatible to Verizon The following terms of service apply to the One Talk Service. “Customer” means the Wireless, for network testing and Private Network certification. Private eligible entity purchasing the One Talk service under the Contract along with any Network functionality is available on the Verizon Wireless 3G and 4G data Customer end users using the Service. network, subject to the limitations defined in this Addendum. While Private 1. Customer Agreement. Customer’s use of the Service is subject to all Network functionality may also be available on the networks of Verizon Contract terms. This applies regardless of whether the end user device is Wireless’ domestic and international roaming partners, Verizon Wireless on the Customer’s account or paid for by the end user (e.g. a Bring Your makes no representation of Private Network availability or reliability on such Own Device arrangement between Customer and end user). networks. 2. How the Service Works. For the Service to work on wireless devices, Permitted Use/Fraud: Customer shall use Private Network only for lawful Customer must select the line on your agency’s profile to which you wish purposes and shall not send or enable via the Private Network connection, to add the One Talk feature. Each One Talk phone number can be shared by way of example, any SPAM, viruses, worms, trap doors, back doors or with up to eight (8) devices (which can include one (1) smartphone using timers, nor shall Customer engage in any mail bombing or spoofing via One Talk in Basic Dialer mode (if available), five (5) smartphones and/or Private Network. Customer is responsible for the security of its network and tablets using the One Talk Mobile App, and two (2) desk phones. (Note end-user devices and is responsible for any unauthorized access to the that desk phones are not required for the Service.) You may only make Private Network. Verizon Wireless will treat any traffic over the Private voice and/or video calls with up to three (3) devices per One Talk phone Network as authorized by Customer. Verizon Wireless reserves the right but number at the same time. The Service is not compatible with all price is not obligated to filter fraudulent usage. Maintenance/Service plans and desk phones are not available under all contracts. Check with Changes/Termination of Private Network Service: Verizon Wireless may limit your sales representative for plan compatibility with the Service and the access to Private Network in order to perform maintenance to the service availability of desk phones under the Contract. and will use reasonable efforts to provide Customer with prior notice of such maintenance. With reasonable advance notice, Verizon Wireless has the Customer is solely responsible for managing its end user access to the One Talk right to modify and reconfigure Private Network as it deems necessary to Service, management of end user devices and management of information enhance Customer’s experience or to safeguard the Verizon Wireless transmitted via the Service. Addition of devices and associated Service features is network. In addition, VERIZON WIRELESS CAN WITHOUT NOTICE LIMIT, managed and administered by the Customer through Verizon Wireless’ web portal. SUSPEND OR CANCEL CUSTOMER’S ACCESS TO OR USE OF PRIVATE A. One Talk Components NETWORK IF CUSTOMER VIOLATES THE RESTRICTIONS OF THIS One Talk Basic Dialer. If available, the One Talk Basic Dialer adds various business ADDENDUM OR FOR GOOD CAUSE. Good cause includes (a) breach of the features to a compatible device’s native dialer, which on a compatible smartphones terms of this Addendum or the Agreement; (b) unlawful use of Private (see https://www.verizonwireless.com/support/compatible-one-talk-devices/ for a Network; (c) using Private Network in a way that adversely affects the current list of supported devices.) With One Talk in Basic Dialer mode, Customer’s Verizon Wireless network or Verizon Wireless’ customers; (d) breach of an One Talk phone number will be the same as its Verizon Wireless phone number. obligation of Customer to comply with any applicable federal, state and local Other devices that you select will share the same One Talk phone number. government laws, rules and regulations, industry practices, third-party guidelines, or other applicable policies and requirements; (e) the suspension One Talk Mobile App. The One Talk Mobile App is available for smartphone and or termination by any governmental body of competent jurisdiction of tablets either from the Google PlayTM Store for devices with AndroidTM 5.0 or higher Customer’s service or the institution of a requirement, ruling or regulation or from the Apple® App Store for devices with iOS 9.0 or higher. To use the Service, that conflicts with this Addendum; or (f) for operational or governmental Customer must add a One Talk phone number to the Mobile App and end users must reasons. use the Mobile App to make voice and video calls and to send and receive messages. You can also obtain access to One Talk features through the Mobile App. With the No Warranties: Verizon Wireless makes no warranties, express or implied, Mobile App, the device will have two phone numbers – one for its original native dialer with respect to Private Network, which it provides to Customer on an “AS (if available), and the other for the One Talk number. Other associated devices will IS” basis “WITH ALL FAULTS” and “AS AVAILABLE.” The accuracy, share the same One Talk number. Users may install the One Talk Mobile App on a timeliness, completeness, suitability, or availability of any aspect of Private compatible device, including devices receiving service from other carriers. In such Network cannot be guaranteed. THE IMPLIED WARRANTIES OF circumstances, One Talk phone numbers must be added to their devices, and the MERCHANTABILTY, FITNESS FOR A PARTICULAR PURPOSE, AND NON- users will be Verizon Wireless subscribers for purposes of the Service only, even if INFRINGEMENT ARE HEREBY EXPRESSLY DISCLAIMED IN THEIR they continue to use a different carrier for their original mobile telephone numbers. ENTIRETY. The foregoing limitations, exclusions and disclaimers shall In order to use messaging through the One Talk Mobile App, the customer also must apply to the maximum extent permitted by applicable law. Verizon Wireless add the Message + App. makes no representation that it supports any service levels with respect to the availability, performance, capacity, uptime or any similar metrics of Message+ App. The Message+ App provides an integrated and customized Private Network. messaging experience across an end user’s mobile phone, tablet, PC, and other devices, and an integrated calling experience across a user’s mobile phone and Subject to the Agreement: The terms of this Addendum supplement the tablet. (Note that integrated calling is not part of the One Talk Service.) An end user Agreement. The terms of the Agreement are applicable to Customer’s use can also send group, location and other multimedia messages (“MMS”) in addition to of Private Network. If there are any inconsistencies between the terms of traditional text messages. The Message+ App includes an Integrated Messaging this Addendum and the Agreement, the terms of this Addendum shall feature that lets users send and receive text and multimedia messages on an end control with respect to Private Network.

Page 44 of 49 August 29, 2018 State of North Carolina Contract #915A V10 42 . Verizon Wireless Plan and Feature Details user’s smartphone, tablet, computer or the web using a user’s Verizon One Talk the My Business web portal. (Note: With a smartphone using the One mobile telephone number. The service syncs up to 90 days of messages across an Talk Mobile App, emergency services will use the 911 address only if you end user’s devices. use Wi-Fi to make the 911 call. If end users are using the Verizon Wireless Network, their smartphone’s built-in capabilities will provide the location One Talk Desk Phones. One Talk desk phones are Voice-over-Internet Protocol of the end user’s device.) (VoIP) devices, that must be purchased from Verizon Wireless. At your location, you will need separate broadband service (from Verizon or another ISP), either Ethernet 4. Integrated Messaging Text Message Feature. To send and receive or Wi-Fi connectivity, and AC power. Check with your Verizon Wireless sales SMS messages, Mobile devices associated with either One Talk Basic representative for the availability of desk phones under the Contract. Dialer (if available) or One Talk Mobile App must download the Message+ App to the device. The Integrated Messaging functionality of Message+ Auto Receptionist: Hunt Group. In order to utilize either of these features, enables you to synchronize messages across multiple devices, including Customer must activate a new Verizon Wireless line or port in a line from another smartphones, tablets and the web. Text messages sent and received carrier. The settings for the line must be configured using the One Talk section of the while using the Service are separate from the native texting app (dual My Business web portal. numbers) and are only temporarily retained on the One Talk message B. Charges platform in the cloud. End users with access to the Service on a For each One Talk line, you will be charged a monthly recurring fee for the Service, Smartphone or the Mobile Client can retrieve/download any text message in addition to the charges for data, voice, and messaging based on your service plan. sent or received using the Service. Charges for international use may apply. You may be assessed additional 911 5. HIPAA. Integrated Messaging is not designed for secure transmission or surcharges if required by law, for up to a maximum of three devices on each mobile storage of personal healthcare information. Therefore, Customer agrees phone number during the applicable billing cycle. not to use Service to store or transmit Protected Health Information (PHI) Desk Phones. Voice and video calls to and from One Talk desk phones will as defined in the Health Insurance Portability & Accountability Act of 1996 consume data on your existing broadband, cellular, or Wi-Fi connection. and the Health Information Technology for Economic and Clinical Health Act of 2009 and accompanying regulations (collectively “HIPAA”). The following applies if you use the VZW network to connect to the Service: Covered Entities and Business Associates (as defined by HIPAA) will not One Talk Basic Dialer. Adding the One Talk feature to a smartphone does not use Integrated Messaging to store or transmit PHI. Customers that do not consume any data. If you have a device that supports video calling, the voice want its end users to save messages to the cloud (including all Covered portion will be billed as minutes of use and the video portion will be billed as Entities and Business Associates, as defined by HIPAA), must have an data. Voice calls will be billed as minutes of use only. authorized representative block Integrated Messaging. For further information, go to https://web.vma.vzw.com/BusinessProduct. To learn One Talk Mobile App. Your download of the One Talk Mobile App will consume more about HIPAA, go to: approximately 30 MB of data. Your use of the Service (including your download http://www.hhs.gov/ocr/privacy/hipaa/understanding/index.html. of the One Talk Mobile App) will be billed as data. 6. Service Limitations. The Service is not compatible with fax machines, Auto Receptionist; Hunt Group. You will be charged a monthly recurring fee credit card machines or certain security systems. Your Verizon Wireless for each Auto Receptionist and Hunt Group line in your company’s profile. representative can suggest other possible solutions for some of these functions. Please check with your provider to confirm the compatibility Integrated Calling Charges (Message+). Integrated Calling does not have a requirements of your security system. separate monthly service fee, but data usage charges will be incurred in accordance with Customer’s service plan. If a call is transferred among connected devices, each 7. Important Service Disclosures. CUSTOMER ACKNOWLEDGES AND transfer will be billed as a separate call. Also, depending on the service address, AGREES THAT THE SERVICE IS IMPLEMENTED WITHOUT SPECIFIC Customer may be assessed an additional 911 charge if required by law. Any call CONTROLS THAT MAY GENERALLY BE REQUIRED OR made from a tablet to a U.S. number will be treated as a domestic call, no matter CUSTOMARY FOR CUSTOMERS IN ANY PARTICULAR INDUSTRY where the call originates. Any call made from a tablet to a non-U.S. number will be AND ARE NOT DESIGNED TO SATISFY ANY SPECIFIC LEGAL treated as an international long distance call that originates in the U.S., which is OBLIGATIONS. CUSTOMER IS SOLELY RESPONSIBLE FOR subject to U.S. taxes, fees and Verizon surcharges, no matter where the call actually DETERMINING THAT THE SERVICE SATISFIES ANY LEGAL, originates. These calls will be billed in accordance with Customer’s international REGULATORY OR CONTRACTUAL OBLIGATIONS CUSTOMER MAY calling plan and/or international Contract rates. HAVE. CUSTOMER AGREES TO USE THE SERVICES IN ACCORDANCE WITH ALL APPLICABLE LAWS AND NOT TO USE THE 3. Emergency 911 Calls. End users can make a 911 call over a Wi-Fi SERVICES IN ANY MANNER THAT MAY IMPOSE LEGAL, connection when using the Service, but whenever possible, end users REGULATORY OR CONTRACTUAL OBLIGATIONS ON VERIZON should avoid doing so because 911 calls over a WiFi connection will not WIRELESS, OTHER THAN THOSE WITH WHICH WE HAVE work if there is a failure of your broadband connection or electrical power, EXPRESSLY AGREED TO COMPLY IN THIS ADDENDUM. or if the 911 system doesn’t recognize the address. In addition, when using a One Talk desk phone, voice functionality (including the ability to CUSTOMER IS ON NOTICE THAT ANY TEXT MESSAGES DELIVERED TO A make and receive 911 calls) will not be available during a power outage, DEVICE USING THE SERVICE WILL REMAIN ON THAT DEVICE, EVEN AFTER broadband connection failure or other service disruption. Before any desk THE MESSAGING FEATURE IS REMOVED OR END USER IS DEREGISTERED phone can be activated or the Service can be activated on any device, AND NO LONGER HAS ACCESS TO THE SERVICE. END USERS CONTROL THE Customer must enter the U.S. address where Customer wants emergency DELETION OF MESSAGES RECEIVED ON THEIR DEVICES. services to be sent if end users call 911. It is not necessary to use the same address for all devices. It is very important that Customer updates 8. Software. In connection with the Service, Verizon Wireless will provide its 911 address whenever Customer changes its location for any of these software that is owned by us, our affiliates or third-party licensors devices because this is the location that will be given to emergency ("Software"). Verizon Wireless may update the Software from time to services when end users dial 911. End users can go to their mobile time and Customer and/or end user failure to install any update may affect device’s Settings and change their 911 address at any time. Customer Customer’s Service and/or use of the Software. Customer may use the can change the 911 address for a desk phone on the One Talk section of Software only as part of, or for use with, the Service as authorized in this Addendum.

Page 45 of 49 August 29, 2018 State of North Carolina Contract #915A V10 43 . Verizon Wireless Plan and Feature Details

Verizon Wireless grants Customer a limited, non-exclusive, non-transferable license automated updates, modifications and/or reinstallations of Software and obtaining to use the Service and the Software solely as authorized in this Addendum. All rights available patches to address security, interoperability and/or performance issues. regarding use of the Service and Software not expressly granted in this Addendum are reserved by Verizon Wireless and/or any third-party licensors. The Software Disclaimer of Warranty. THE SERVICE AND SOFTWARE ARE PROVIDED “AS contains some programming, scripts, tools, modules, libraries, components, or other IS” AND “AS AVAILABLE” WITHOUT WARRANTIES, EXPRESS OR IMPLIED, items that were developed using "Open Source" code; which are available for OF ANY KIND BY EITHER VERIZON WIRELESS, OUR AFFILIATES, OFFICERS, download at www.verizon.com/opensource. EMPLOYEES, LICENSORS, CONTRACTORS, AND AGENTS (TOGETHER, THE "VERIZON PARTIES"), INCLUDING BUT NOT LIMITED TO WARRANTIES Software was developed solely at private expense, and Customer has no other rights OF TITLE, NON-INFRINGEMENT OR IMPLIED WARRANTIES OF in software than those set forth herein. As such, customer may not adapt, alter, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE modify, reverse engineer, de-compile, disassemble, translate, attempt to derive VERIZON PARTIES AND ANY THIRD PARTY MOBILE APPLICATION STORE source code from or create derivative works of the Service or Software, or otherwise OPERATORS FROM WHICH YOU DOWNLOAD THE ONE TALK MOBILE APP tamper with or modify any security features or other Service components for any WILL NOT BE LIABLE TO YOU OR ANYONE ELSE FOR ANY LOSSES OR reason (or allow or help anyone else to do so). Customer also agrees to follow all DAMAGES OF ANY KIND OR ANY SECURITY ISSUES THAT MAY RESULT rules and policies applicable to the Service, including the installation of required or FROM YOUR USE OF THE SERVICE. NO ADVICE OR INFORMATION GIVEN BY THE VERIZON PARTIES SHALL CREATE ANY WARRANTY HEREUNDER

Page 46 of 49 August 29, 2018 State of North Carolina Contract #915A V10 44 . Verizon Wireless Communications Quote

December 20, 2018

This instrument has been preaudited in the manner required by the LocalGovernment Budget and Fiscal

Contro|Act,thisthe )dayof E ,2018 (‘Cubiu Pi

Finance Officer, Town of Leland

Page 47 of 49 Verizon“

STATE OF NORTH CAROLINA Cellular Contract SWC 915A Corporate Liability Authorization Form Instructions

Please complete this form and return it to Verizon Wireless via e-mail by saving a copy to your desktop and sending it as an attachment to: POCUpdates@VerizonWire|ess.corn

I. Authorized Signature

The person signing this form represents and warrants that they have the authority to bind the Company/Customer identi?ed on the form and requesting that Verizon Wireless add/delete Authorized Contacts as noted in the form.

Please complete this section in its entirety and sign. if returning via e-mail please type your name in the Signature Field.

II. Authorized Contacts

Verizon Wireless requires that its business customers designate Authorized Contacts or Point of Contacts (POC's) on their accounts. An Authorized Contactl POC is an individual who is granted authority to act on behalf of the company for all matters contemplated by your company's Major or National Account Agreement or relating to your company's account(s).

Verizon Wireless needs an individual authorized to legally bind your company to identify as a new Authorized Contact or Point of Contact (POC) to be added to your accounts. Each contact must be assigned a level of authority on your company's accounts.

The following roles are available. Please identify a role for each Authorized Contact/POC:

Administrative Role These POCs are authorized to add. delete and change POCs as well as perform any other transaction on the account. Maintain Role Allows access to the same transactions as the administrative role with the exception of adding and deleting other POCs. Buy Role These POCs are authorized to initiate new activation requests, add/change/delete services, port lines and purchase or upgrade equipment. View Role Allows access to account such as balance information, request billreprints, make a payment, price plan inquiry, and request technical support MYPOC This POC is responsible for the customer's utilization of the My Business Account (My Business users only) application. Unlikethe other roles, only one MyPOC can be added to a profile or contract. If you are deleting your current MyPOC from the authorized point of contact list please designate a new MyPOC on the form.

Please complete the Authorized Contacts section. All fields are required including whether you are addingldeleting or updating a POC’s information and the role of the POC. If a role is not selected, the POC role will automatically default to View Role.

Ill. Email Domains

Verizon Wireless utilizes your company owned email domain as a validation to verify employment when adding employee liable end user discounts.

Page 1 of 2 Page 48 of 49 Verizon“

Corporate Liability Authorization Form

Please complete this form and return it to Verizon Wireless via email by saving a copy to your desktop and sending it as an attachment to POCUpdates@VerizonWirelessrcom. Refer to Page 1, Corporate Liable Authorization Form Instructions for instructions for ?lling out this form.

I. Authorized Signature

The person signing this form represents and warrants that they have the authority to bind the Companylcustomer identified below and requests that Verizon Wireless add/delete Authorized Contacts as noted below. Ifreturning via e-mail please type name.

' * Date ' Company name gnature//7 5 L $5.0/MJR,Lv-Q/t.C¢t’ 12/20/13 Town of Leland * Name ' Company address Sabrena Reinhardt Town of Leland

’ Title * City " State ‘ Zip Administrative Manager/Town Clerk Leland NC 28451 ’ Phone number Federal Tax ID D&B# 910-332-4297

' Email address " Verizon Wireless account number or mobile number sreinhardt@towno?e|and.com

I Do you want to add yourself as an Authorized Point of Contact’? YES El llYES, please designate your role Administratwe Role

ll. Authorized Contacts

Addlnelete Name Title Role Phone # Email address Mailing address Add Taylor York AV/ITTechnician A"'"‘"i5"°“V° R“ tvork@towno?eIand.com 102 TOWNHa" DNVS Add Nancy Sims Deputy Clerk Mmi"is"9"'V° We 910-332-5013 nsims@towno?e|and.co 102 Town Hall Drive Add Carly Hagg Finance Director 901-333-9135 cnagg@lownolle|end.oom 102 Town Hall Drive

Ill. Email Domain

Domain sreinhardt@towno?eland.com

To maintain ?exibility[or your business, the above changes willnot affect your My Business onlineportal authorized personnel. Please access the self-serve portal directly to make changes to your online portal authorized personnel.

Page 2 of 2 Page 49 of 49