CHURCHILL™ Report FIRST DATA CORPORATION

Sales Intelligence Report

Oct 2011

INSIDE THIS REPORT

Business Profile Business Description, Models and Segments

IT Landscape Business and IT Alignment, Projects and Technologies

IT Outsourcing Global Delivery Projects, Descriptions, Technologies

Key Business Developments Developments, Operations and Initiatives

Key Decision Makers Key Employees, Biography, Roles and Responsibilities

CHURCHILL™ Report

FIRST DATA CORPORATION Sales Intelligence Report

Table of Contents

Research Focus 5 First Data Corporation – Company Profile 6 First Data Corporation – Industry Information 7 Primary Industry 7 Secondary Industry 7 First Data Corporation – Business Description 8 Business Activities 9 First Data Corporation – Business Segments 10 Subsidiaries of First Data Corporation 13 First Data Corporation – Business Initiatives 14 First Data Corporation – Information Technology Architecture & Planning 15 Information Technology Architecture and Planning 15 First Data Corporation – Information Technology Global Services 26 Keane India Pvt Ltd delivers ‘Bill Back Application’ for FDC 26 US Technology International Pvt Ltd provides ‘Money Order Integration with POS’ 27 RS Software Pvt Ltd delivers ‘Decision Support System’ for FDC 28 Syntel India delivers ‘Merchant Boarding/Account Entry Application FDMS-Mercury’ for FDC 29 Cognizant Technology Solutions provides ‘Front End Settlement System’ for FDC 30 Cognizant Technology Solutions provides ‘Back Office Financial System’ for FDC 31 Cognizant Technology Solutions provides ‘Complete Project Tracking’ for FDC 32 Cognizant Technology Solutions delivers ‘Action Request System Application’ for FDC 33 Cognizant Technologies Solutions provides ‘Plastic Level Processing’ for FDC 34 Cognizant Technologies Solutions serves FDC in ‘Monetary Field Expansion’ Global delivery Project 35 iGATE Technologies delivers ‘Reporting Data Conversion Project using Oracle’ for FDC 36 Ocxium Technologies serves ‘First Data e-commerce Websites’ 37 ERP Solution ASIA provides ‘Monetary Field Expansion’ for FDC 38 Opus Software Solution Pvt Ltd provides ‘Western Union Money Transfer (Translink)’ for FDC 39 Opus Software Solutions Pvt Ltd serves FDC in Application Development named ‘Agentlink2’ 40

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Opus Software Solutions Pvt Ltd serves FDC in Application Development named ‘CM R (Compliance Management and Reporting)’ 41 Sagar Soft (India) Ltd provides CMS for FDC 42 Atos Origin India Pvt. Ltd delivers ‘Telecast Projects’ for FDC 43 Semanticspace Technologies provides ‘Order Management System’ for FDC 44 HSBC Software Development India Pvt. Ltd delivers ‘FDR-Metris’ for FDC 45 Syntel lndia Ltd provides ‘Value Link – OLTP Systems’ for FDC 46 24/7 Customer Pvt Ltd provides ‘Internet Payment Gateway Services’ for FDC 47 Intac Software Solutions provides First Data Space (FD Space) Application for FDC 48 Mosaic Technologies provides ‘Monetary Field Expansion’ Technology Project for FDC 49 Syntel lndia Ltd provides ‘Financial GAP Analysis’ Technology Project for FDC 50 Covansys (India) Ltd serves FDC through ‘First Data Merchant Service’ Application Development 51 Silverline Technologies serves FDC in Application Development like ‘Bill-Back’, ‘Online Proﬁtability’, ‘Financial Reporting’, ‘UMS Billing’ 52 Computer Science Corporation India Ltd (CSC) serves FDC by providing Application Development Services in ‘TASQ Web Ordering System’ 53 Maxsoft Technologies serves FDC by providing Application Development Services in ‘Customer Relational Management tool’ 54 Electronic Data Systems (India) Pvt Ltd serves FDC by providing Application Development Services in ‘Money Transfer System (Western Union Money Transfer)’ 55 Cognizant Technology Solutions serves FDC by providing Application Development Services in ‘Adeptra Collections’ 56 Cognizant Technology Solutions serves FDC by providing Application Development Services in ‘Falcon Fraud system’ 57 Cognizant Technologies Solutions serves FDC by providing Application Development Services in ‘Chargeback & Retrieval Subsystem’ 58 Cognizant Technologies Solutions serves FDC by providing Application Development Services in ‘Oil Card Applications’ 59 Cognizant Technologies Solutions serves FDC by providing Application Development Services in ‘Equasion Bank card Applications and Old Bank card Applications’ 60 Cognizant Technologies Solutions serves FDC by providing Application Development Services in ‘Data Access Layer Project - Batch and Online Systems’ 61 Cognizant Technologies Solutions serves FDC by providing Application Development Services in ‘Investment Tracking System’ 62

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Cognizant Technologies Solutions serves FDC by providing Application Development Services in ‘Monetary Field Standardization’ 63 Silverline Technologies serves FDC by providing Global Delivery Services in ‘FDC Tracking System’ 64 Metadata Solution 65 Meeting Minutes with the Meta-Data Manager, First Data Corporation 60 Meta Repository Examples 60 Mainframe Software Inventory 60 Data Dictionary Related 60 Resource (People) Related 60 First Data Corporation - Business Process Outsourcing 67 Customer Information System 67 Data Center Management Services 67 Payment Processing Services 68 Bill/Print Mail Services 68 Customer Care Services 68 Large scale Interactive Voice Response Programs 69 Automated outbound and pre-emptive messaging 69 Live Agent Support 69 Receivable Management Service 69 First Data Corp – Key Executives 70 Jonathan J. Judge, Chief Executive Officer 70 Raymond E. Winborne, Chief Financial Officer 71 Kevin M. Kern, Chief Technology Officer and Executive Vice President of Global Operations & Technology 72 Edward A. Labry , President of North America 73 John Elkins, President of EMEA 74

Note: This Sample Company report contains 40 Global Projects and Technologies prepared during October 2007. There are 750 Projects with Business and Information Technology alignment of First Data Corporation in the CHURCHILL™ report, prepared during October 2011. For purchase of ‘FDC CHURCHILL™ report’, visit www.salesintellect.net

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Research Focus

1. Evaluation of Global Delivery Model of First Data Corporation 2. Evaluation of Business Strategy and Operation 3. Information Technology Analysis 4. Business Opportunity Evaluation 5. Business and IT Alignment 6. Details of Project Management 7. Intelligence – Business Decision Making 8. Understand the Problems of FDC

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First Data Corporation – Company Profile

 First Data Corporation (”FDC" or "the Company"), incorporated in Delaware in 1989, was established in 1992 through an initial public offering in connection with a spin-off from American Express. FDC operates electronic commerce, payment services and customer account management businesses which are reported in four business segments and All other and Corporate.

 Business Address: 6200, S. Quebec St., Greenwood Village, CO, USA 80111  Telephone Number: 303-967-8000  Fax: 303-967-6701  Company: Public (NYSE: FDC)  2006 Sales 2 US $7,076.13 Million  1-Year Sales Growth: 33.0 %  2006 Net Income: US $1,513.4 Million  2006 Employees: 29,000  Employee Growth: 12.1 %  Total Revenue: US $ 7,076.40 Million  Total Assets: US S 34,460.70 Million  Fiscal Year End: December

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First Data Corporation – Industry Information Primary Industry Financial Services:  FDC provide products and services to facilitate the flow of money, such as credit and related services; investment-related services; oversight services, including accounting, regulatory agencies, and data oversight; stock exchange; and associated marketing services.

Transaction, Credit & Collections Overview  FDC provide debt collection, check guarantee and veriﬁcation, credit reporting, payment processing, and related services.

Secondary Industry Check Guarantee Overview  FDC provide check guarantee and related services, including check verification, check authorization, electronic check services, check-to-debit conversions, and bad check collection.

Electronic Payment Systems Overview  FDC operate systems that provide for the movement of money electronically, particularly at the consumer level.

Transaction Processing & Settlement Overview  FDC provide services and technology related to processing and settling check, debit card, and credit card transactions; and billing, card issuance, and transaction management.

Accounting Overview  FDC provide accounting and related services, including auditing, financial reporting, and tax-related services.

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First Data Corporation – Business

Description

 First Data Corporation provides electronic commerce and payment solutions for merchants, financial institutions, and card issuers. The company operates in three segments: Retail and Alliance Services, Financial Services, and International. The Retail and Alliance Services segment offers merchant acquiring services that facilitate the merchants’ ability to accept credit, debit, stored-value, and loyalty cards; and processing services, including authorization, transaction capture, settlement, chargeback handling, and Internet-based transaction processing. It also provides prepaid stored-value card issuance and processing services; program management and processing services for association-branded, bank- issued, open loop, stored-value, reloadable, and one time prepaid card products; and check verification, settlement, and guarantee services. This segment serves merchants, including retailers in the United States.  The Financial Services segment provides credit and retail card issuing and processing services; debit network and processing services that include STAR Network access, PIN- debit and signature debit card processing, and ATM processing; output services consisting of statement and letter printing, card embossing, and mailing; and remittance processing, on-line banking, and bill payment services. This segment serves financial institutions and other issuers of cards in the United States.  The International segment offers credit, retail, debit, and prepaid card processing; merchant acquiring and processing; and ATM and point-of-sale processing, driving, acquiring, and switching services, as well as card processing software primarily to customers in the United Kingdom, Australia, Germany, and Ireland.  The company was founded in 1989 and is headquartered in Atlanta, Georgia.  First Data Corporation is a subsidiary of First Data Holdings, Inc.

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Business Activities  Payment Processing Services  Payment Acceptance  Consumer & Commercial Payments  Prepaid  Information & Analytics  Payment Network Solutions  eCommerce  Mobile Commerce  Fraud & Risk Management

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First Data Corporation – Business

Segments

The following provides a brief overview of the segment operations: First Data Commercial Services Segment  In the Commercial Services segment, the Company provides merchant acquiring and processing, debit network acquiring and processing, check verification and guarantee and prepaid card services. Merchant acquiring and processing services facilitate the merchants’ ability to accept credit and debit cards by authorizing, capturing, and settling merchants’ credit, debit, and stored-value and loyalty card transactions. Many of the segment’s services are offered through joint ventures and other alliance arrangements.

First Data Financial Institution Services Segment  In the Financial Institution Services segment, the Company provides credit and retail card processing, debit card processing and network services, output services and remittance processing services. The credit and retail card processing and debit processing businesses provide services which enable financial institutions and other organizations offering branded credit cards, branded debit cards and retail private label cards to consumers and businesses to manage customer accounts. The output services business provides printing and embossing services to clients processing accounts on the Company's platform as well as those using alternative platforms. The remittance processing business processes remittances for third-party organizations.

First Data International Segment  In the International segment, the Company provides the following services outside of the United States: credit, debit and prepaid card processing; merchant acquiring and processing; and ATM and point-of-sale ("POS”) processing, driving, acquiring and switching services and card processing software. These services include facilitating the merchants’ ability to accept credit and debit cards by authorizing, capturing, and settling merchants’ credit, debit, stored-value and loyalty card transactions as well as transaction authorization and posting, network switching and account management.

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Integrated Payment Systems Segment  In the Integrated Payment Systems segment, the Company provides official checks and money orders through agents which are typically banks or other financial institutions. Official checks serve as an alternative to a bank's own disbursement items such as cashiers or bank checks. This segment also provides other payment services such as remote deposit, clearing services and processing which occur in various forms such as checks, ACH, wire transfer and stored-value cards. Upon completion of a strategic review of its official check and money order operations, the Company has decided to gradually exit this line of business over a period of two to three years. While the Company intends to serve existing clients through the end of their respective contract terms, expiring contracts will not be renewed on a long-term basis. Client contracts representing approximately 60% of portfolio balances will expire in the next two years. Over the next four to six months, the Company plans to convert most of the associated long-term instruments into more liquid instruments of shorter duration.

All Other and Corporate  The remainder of the Company's business units are grouped in the "All Other and corporate” category, which includes transportation-related payment services, voice-center services, Interactive Voice Response (”IVR") services, various forms of facilitating government payments and other services.

Operating Locations  The Company has domestic and international operations and regional or country offices where sales, customer service and/or administrative personnel are based. The international operations generate revenues from customers located and operating outside of the United States. In 2006, revenues generated from processing transactions at locations within the United States (domestic) and outside of the United States (international), regardless of the segments to which the associated revenues applied, were 83% and 17% of FDC's consolidated revenues, respectively. Long-lived assets attributable to domestic and international operations as percentages of FDC's total long-lived assets as of December 31, 2006 were 81% and 19%, respectively.

Spin-off of Western Union  On September 29, 2006, the Company separated its Western Union money transfer business into an independent, publicly traded company through a spin-off of 100% of Western Union to FDC shareholders in a transaction intended to qualify for tax-free treatment ("the spin- off”). The Company received a favorable ruling from the Internal Revenue Service with respect to the spin-off, which assumed, among other things, the accuracy of the

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representations made by FDC with respect to certain matters on which the Internal Revenue Service does not rule. The shareholders now have separate ownership interests in FDC and Western Union. The new Western Union Company consists of the consumer-to- consumer and consumer-to-business money transfer businesses (including the Western Union, Vigo, and Orlandi Valuta brands) and related businesses. FDC and Western Union are independent and have separate public ownership, boards of directors and management. To facilitate Western Union's separation from FDC, FDC is providing certain services to Western Union during a transition period. Additionally, the Company and Western Union entered into various commercial service agreements which are long-term arrangements to provide ongoing services.

First Data Commercial Services Segment:  The Commercial Services segment is comprised of: o Merchant acquiring and processing services o Debit network acquiring and processing services o Check verification and guarantee services o Prepaid card services

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Subsidiaries of First Data Corporation 1. Chase Paymentech Solutions LLC 2. Card Service International 3. E Commerce Group, Inc 4. First Data Commercial Services 5. First Data Corporate 6. First Data Merchant Services Group 7. First Data Government Solutions, lnc 8. First Data International ANZSA 9. First Data International EMEA 10. First Data Resources lnc 11. TeleCheck International, Inc 12. Vigo Remittance Corp 13. First Data Voice Services 14. Integrated Payment Services 15. PaySys International 16. TASQTechnology lnc 17. TeleServices Inc 18. First Data Healthcare Services 19. First Data Voice Services

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First Data Corporation – Business Initiatives

 The FDC has several significant initiatives related to Data Centre consolidation, platform consolidation and global sourcing. Each of these initiatives is at different stages in their execution and development. The FDC's International Operations have developed a design for Data Centre consolidation and Server Optimization and are moving forward with the implementation of this plan in 2007 & 2008. Internationally also is moving forward with its platform consolidation and within a two or three year timeframe will have moved substantially all of their clients requirement on the Equasion Card issuing platform to the VisionPLUS platform. The domestic Data Centre and platform consolidations are currently in the planning stages. The FDC anticipates the consolidations will take over two years to complete once started this year (2007). The Domestic consolidations are not expected to have a material impact on operating proﬁt this year (2007), but may be more significant in future periods. With global sourcing, the FDC will source the most effective service market place. This may result in certain restructurings.

 Specialized Offshore Vendors of First Data Corporation: Tarang Software Technologies is a specialized Outsourced Software Development (ODC) company with most of its development from its Off-shore Development Center at Bangalore, India. Over the last 2 years, they have specialized in helping First Data Corporation in the Banking and Financial Services Solutions sector.

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First Data Corporation – Information Technology Architecture & Planning

Information Technology Architecture and Planning

Business Division – Location Information Technology Technology Stack of Implementation Architecture First Data Corporate - Enterprise Content EMC Documentum Nebraska Management First Data Corporate - Application Development Java, Nebraska J2EE

First Data Corporate - Enterprise Integration Microsoft - Confluence, Nebraska mobility, Web Services, Service Bus First Data Corporate - Enterprise Collaboration Microsoft - Confluence, Nebraska Mobility Web Services, Service Bus First Data Corporate - Data Processing System Card Management Nebraska (Partner) Corporation (CMC) First Data Corporate - Server Virtualization ZVM, Nebraska VMware and Xen First Data Corporate - Security, and virtualization HP-UX 11i Nebraska (HP's UNIX operating system) First Data Corporate - Identity Management Tim TAM Identity

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Nebraska Management First Data Corporate - Enterprise Provisioning Courion Corporation Nebraska Solutions

First Data Corporate - Enterprise Server Novell’s SLES (Suse Linux Nebraska Enterprise Server) 10, Red Hat RHEL First Data Corporate - Operating Systems Solaris Nebraska AIX Unix Microsoft Windows 2003 Microsoft Windows NT First Data Corporate - Tax Technology Solutions CorpTax software Nebraska First Data Corporate - Database System Oracle 11i Nebraska & Colorado MS SQL Server 2000/2005 First Data Corporate - Open Source Database MVSQL E N Nebraska & Colorado First Data Corporate - Backup & Recovery solution for VERITAS Backup & Recovery Nebraska & Colorado MS SQL 2000/2005 Solution environment First Data Corporate - Collaborative, Integrated, Hyperion Planning Nebraska event-based Enterprise Financial planning processes First Data Corporate - Financial Application Hyperion Essbase Nebraska Environment & Integration applications Services First Data Corporate - Business Performance Hyperion Reports Nebraska Management software First Data Corporate - Enterprise analytics & Web Hyperion Analyzer Nebraska Analysis First Data Corporate - Transaction Tax Calculation Taxware Nebraska and Compliance Solutions

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First Data Corporate - Supply Chain Management Oracle PeopleSoft Nebraska First Data Corporate - HR Services – Resume Builder Resumix, Nebraska Taleo systems

First Data Corporate - Business Intelligence Hyperion Planning / Essbase Nebraska First Data Corporate - Business intelligence Oracle Discoverer (like Colorado Oracle Reports and Express Objects 7)

First Data Corporate - HR Management PeopleSoft System Nebraska First Data Corporate - Client-Server Collaborative IBM Lotus Notes Nebraska application First Data Corporate - e-Learning content library for Solbourne Inc Nebraska Oracle's Release 11i suite of applications First Data Corporate - Change Management Solbourne Inc Nebraska First Data Corporate - Client-Server Collaborative IBM Lotus Notes Colorado Application First Data Healthcare Healthcare (CDH) BenSoft, Inc Services - Colorado administration Software First Data Corporate - Diagramming Tool MS Visio Colorado First Data Corporate – Risk Management program lnfoSec Risk Management Colorado program lnfoSec project workload lnfoSec regulation & frameworks (i.e.- PCI, GLBA, HIPPA, Safe Harbor and ISO

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17799) First Data Corporate - Financial Systems Oracle (Oracle GL), Colorado Standard Reports, Query Builder and Hyperion Financial Systems First Data Corporate - Master Data Management Hyperion Master Data Colorado Management First Data Corporate - AP automation such as Oracle A/P Colorado imaging/workflow, electronic invoicing and e-payments First Data Government Database IBM DB2 Solutions - Colorado & MS SQL Nebraska MS SQL Server Oracle First Data Government Automated Test Tools IBM REXX Solutions - Colorado First Data Government Operating System Microsoft Windows 2003 Solutions - Colorado Microsoft Windows NT Microsoft XP IBM Mainframe Systems Unix First Data Government Application Server Tomcat, IIS and Apache Solutions - Colorado First Data Merchant Services Customer Interaction Genesys Voice Platform Group - Nebraska Management VoiceXML, CCXML and MRCP standards Microsoft Speech Server First Data Merchant Services Customer Interaction TDM, IP or Hybrid Group - Nebraska Management environments for Voice Platform First Data Merchant Services Application framework NET framework Group - Nebraska First Data Merchant Services Application Development SP.NET Web Services

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Group - Nebraska First Data Merchant Services Software Development Agile practices Group - Nebraska Principles First Data Merchant Services Testing - Programming Python & Ruby Group - Nebraska Language First Data Merchant Services Web Application Development ASP.NET, Group - New York XML, HTML, CSS, AJAX First Data Merchant Services Database SQL Server 2005 Group, New York First Data Merchant Services Reporting Services SSRS (SQL Server Reporting Group - New York Services) First Data Merchant Services Stored Procedures SQL and tuning stored Group - New York Procedures First Data Merchant Services Integration Services SSIS (SQL Server integration Group - New York Services)

First Data Merchant Services Analysis Services SSAS (SQL Server Analysis Group - New York Services) First Data Merchant Services Performance Metrics Data GCSO Performance Metrics Group - New York Warehouse Data Warehouse First Data Merchant Services Deploying Applications J2EE/J2SE design patterns Group - New York including Servlets, EJBs, JDBC, JAAS. Java class libraries, JVM design and implementation, JVM internals and tuning and Java threading model. First Data Merchant Services Application Server J2EE Application Server Jboss

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Group - New York application server First Data Merchant Services Development Environment Source control system CVS or Group - New York VSS, unit-testing tool, especially JUnit and defect management tools. First Data Merchant Services Application Development RUP, Group - New York Lifecycle Use Case design, and a UML modeling tool, such as Rational Rose and Visio. First Data Merchant Services Project Management Microsoft Project Group – Florida First Data Merchant Services Database SQL Server & Oracle Group – Florida First Data Commercial Enterprise Collaboration Microsoft SharePoint 2007 Services - New York Collaboration, Microsoft SharePoint 2003/2007 development and architecture First Data Merchant Services Web Development XML, Group – Florida HTML, JAVA, ASP, VB, Web Services. First Data Merchant Services Mainframe Development Z/OS Mainframe Group - Florida development utilizing COBOL, CICS, DB2, MVS/JCL, VSAM, TSO/ ISPF, MQ Series First Data Merchant Services Operating System Unix ,

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Group - Tennessee & Linux, Delaware Sun Solaris First Data Merchant Services Web development Apache Tomcat JavaScript Group - Tennessee Servlets JSP, XML First Data Merchant Services Development Environment Java SDK version 1.4.X or Group - Tennessee greater Java Swing First Data Merchant Services Database Oracle 8i and 9i (10G a plus) Group - Tennessee Oracle PL/SQL First Data Merchant Services Web development JSP/Struts/Tiles, Group - Delaware Java, Hibernate, Ant First Data Merchant Services Database Oracle Group – Delaware First Data Merchant Services Application development Java, JSP, Group - Delaware Environment eXtreme Programming (XP) First Data Merchant Services Server Windows Server Group - Delaware First Data Merchant Services Application development Java (EJB, Serviets, Group - California Environment JSP, Threading, Transaction Management, JDBC, Security), XHTM L/DHTM L/JavaScript, WebLogic Server, Jboss First Data Merchant Services Database SQL, PL/SQL Group – California First Data Merchant Services Database Oracle Group - Maryland First Data Merchant Services Clustering Software Veritas clustering

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Group – Maryland First Data Merchant Services Operating Systems Sun Solaris Group - Maryland First Data Merchant Services Business Technology HP Mercury Products Test Group - Georgia Optimization Director First Data Merchant Services Automated testing HP Mercury's QuickTest Group - Georgia Professional

First Data Merchant Services Automated Performance HP Mercury Load Runner Group - Georgia Testing First Data Merchant Services Software test management Mercury Test Director Group – Georgia software First Data Resources - Operating Systems SUN Solaris, Unix/Linux, AIX Nebraska First Data Resources - Server Symantec Corp VERITAS Nebraska Cluster Server for UNIX, HP's NonStop (Tandem) platform, HP-UX, Linux Server, AS400 First Data Resources - Mainframe Tools IBM Mainframe Nebraska (TSO, JCL, MVS, CA-7, CA-11, CA-View, Infoman) First Data Resources - Enterprise Secure Data CyberFusion Integration Nebraska Transfer Suite(CFI) First Data Resources - Firewalls, VPN, Network CheckPoint Software Nebraska Protection First Data Resources - Networking and security Juniper Networks Netscreen Nebraska solutions firewall /VPN servers First Data Resources - Electronic Communications Decison Quest Nebraska First Data Resources - project management tools MS Proejct

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Nebraska First Data Resources - Collaboration Tool IBM Lotus Notes Nebraska First Data Technologies Inc WIP CICS, MQ Series, SMPE, AbendAid/FX, SYSVIEW First Data Technologies Inc - Transaction Server CICS Transaction Server All Location First Data Technologies Inc - Application Integration for IBM WebSphere MQ (IBM I All Location applications and Web services MQSeries) First Data Technologies Inc - Real Time Performance CA Unicenter SYSVIEW All Location Management First Data Technologies Inc - Server HP's NonStop (Tandem) Texas Platform

First Data Technologies Inc – Firewalls, VPN, Network CheckPoint Software Texas Protection (CheckPoint Provider) First Data Technologies Inc - Networking and security Juniper Networks Netscreen Texas solutions firewall / VPN servers

First Data Technologies Inc - operating systems Solaris , HP-UX Texas First Data Technologies Inc - E-mail messaging and Microsoft Exchange 2003 Texas collaboration software

First Data Technologies Inc - Data Transformer ADT - Advantage Data Texas Transformer product from CA First Data Technologies Inc - Database SQL, Oracle Texas First Data Technologies Inc - Automated Workflow Courion Automation Tools Texas First Data Technologies Inc Capacity Management Courion Platform

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First Data Voice Services – Database MS SQL Server Nebraska First Data Voice Services – Customer Interaction Genesys Voice Platform, Nebraska Management VoiceXML, CCXII/IL and MRCP standards Microsoft Speech Server First Data Voice Services - Customer Interaction TDM, IP or Hybrid Nebraska Management environments environments for Voice Platform First Data Voice Services - Application framework MS. NET framework Nebraska TeleCheck International - Database MS SQL Texas TeleCheck International - Application Development MS Visual Studio Texas TeleCheck International - WIP Mainframe and AS400 Texas interfaces TeleCheck International - Operating Systems NT 4.0, Texas Windows 2000, Windows XP TeleCheck International - Novell Network Networking software Texas TeleCheck International - Backup and Storage EMC storage - backup Texas Management infrastructure to include Net backup TeleCheck International - Storage Management IBM StorageTek silos and Texas backup solutions including data replication and e- vaulting First Data Corporation - Output Management System Captaris Mercury Output Omaha, NE Management System - data import and indexing, Digital-

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ROM Services First Data Corporation - Self service of Customer IBM CRM (e-Business jStart Omaha, NE Relationship Management team) Capability First Data Corporation - Web Services Technologies ML, Omaha, NE SOAP, WSDL First Data Corporation - Remote Support, Computer Citrix GoToAssist (Gramm- Colorado Remote Control, Remote Leach-Bliley Act - GLBA) Applications - Network Security, Security Management First Data Corporation – Transaction Management HP Nonstop Platform Colorado First Data Corporation – Service Oriented Architecture IBM WebSphere DataPower Colorado SOA Appliances First Data Corporation - Network Documentation for netViz 7.5 Colorado Customer Support

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First Data Corporation – Information Technology Global Services Keane India Pvt Ltd delivers ‘Bill Back Application’ for FDC

Vendor Name Project Description Technology Stack Project & Location Execution Keane India FDMS is a part of First Data Application Languages: 2006 -2007 Ltd Corporation, which handles various  COBOL Business functions in Finance  JCL sector. FDMS provides various Onsite services to Financial institutions, Location: Utilities: FDMS - Banks, Alliances and Merchants,  VSAM Nebraska, which involves in Credit cards and USA Debit cards. It is a third party, which  ISPF offers services to Card issuing Banks  TSO and Merchants or Outlets at which Offshore  FILE-AID the cards are used. Bill Back is an Location:  EXPEDITOR application designed to facilitate Gurgaon, Outlet transactions and issues. FIN3 India was designed to produce various Operating Systems: sales & transaction, ’l&A’ and  OS/390 revenue reports for the Banks and Alliances with FDMS. Based on these Databases: reports, the Banks and Alliances will  DB2 be able to track their day today, Month to day and monthly transactions. The team member involved in Bill back and FlN3. Providing Production Support, this needs to fix the bugs causing production amends, providing necessary information to restart the jobs and giving permanent solutions.

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US Technology International Pvt Ltd provides ‘Money Order Integration with POS’

Vendor Name Project Description Technology Stack Project & Location Execution US Technology Business Centre cashier uses the Application Languages: 2007 International POS system to ring the money  C, Pvt Ltd order sales. First Data  Shell Script, Corporation T7E terminals are  Red Hat being used by the Business Centre Onsite Enterprise Linux partner to issue money orders to Location: 3 customers. In existing system, H.E. Butt both the units are independent Grocery and so cashier has a burden of Database: Oracle Company(HEB) double keying. Client needs to  Operating & integrate the First Data Systems: First Data Corporation Hypercom T7  Red Hat Corporation Terminal in the Business Centre  Conﬁguration

with the POS system to provide a management: Offshore single point of entry and control  CVS Location: for all money order transactions

Trivandrum, performed in the Business India Centers, thus eliminating double Tools: keying of money order  GDB transactions into two distinct systems.

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RS Software Pvt Ltd delivers ‘Decision Support System’ for FDC

Vendor Name Project Description Technology Stack Project & Location Execution RS Software First Data Corporation receives data Application 2007 (lndia) Ltd from various platforms in different Languages: formats. DSS reads these data from  UNIX/AIX individual platforms, passes them Onsite 5.2, through a rule based engine to Location: First  MVS/ESA, integrate the data into a unit format Data  IBM and load the data into a DB2. Corporation,  DB2 Control UDB based data warehouse. DSS gives Nebraska, USA Center management the luxury of running

their reports on a unified repository.  Ab lnitio, The data warehouse consists of an  GDE, Offshore integration area along with a data  UNIX Shell Location: mart area to provide functional Script Kolkata, India separation of data. With new platforms being added each month, Database: DSS has increased potential of usage  IBM DB2 among decision makers. UDB 8.1 Project Executions: Integrating new  SQL platforms into the data warehouse. Developed new Ab lnitio graphs and implemented transformation rules for different platforms. Performance enhancement for existing graphs by phasing and eliminating redundant components. Developing new surrogate key processes using Assign Keys Component. Streamlining process flow for data mart based applications. Designing application schedules. Understanding and debugging customer issues. Devising UNIX solutions for production issues.

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Syntel India delivers ‘Merchant Boarding/Account Entry Application FDMS-Mercury’ for FDC

Vendor Name Project Description Technology Stack Project & Location Execution Syntel India Mercury is a web enabled Merchant Application 2006 - 2007 Pvt Ltd data entry application, also known as Languages: Merchant Boarding/Account Entry  J2EE Onsite application. Using this system, one  Servlets can create the merchant, and Location:  JSP Nebraska, merchant's information can be  JSP Custom FDMS - First deleted also. A merchant is like any tags Data business unit requesting to become  XML Merchant the customer of a specific bank through FDMS to process the credit Services, US.  JavaScrIpt card transactions. Mercury

application is used to capture the Database: merchant application and validate the  IBM DB2 Offshore data. The data entry is done through

Location: the web-enabled application. India

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Cognizant Technology Solutions provides ‘Front End Settlement System’ for FDC Vendor Name Project Description Technology Stack Project & Location Execution Cognizant FESS maintenance involves Technical Operating System: 2006 Technology support to fix Trouble Reports that  IBM-MVS Solutions are raised due to some erroneous processing by application or faulty Tools: implementation of functionality. It Onsite  File-AID Location: also includes Enhancements, which  JCL/Proc FDMS - First involves analysis, modifying the Data source codes along with Unit and Merchant Regression testing. FESS includes a Documentation: variety of sub applications among Services,  IBM Lotus which the prominent ones are, Nebraska,  Notes Electronic settlement process, Paper USA processing, BOSS, Auth billing, Daily

Electronic reconciliation. The FESS Programming Offshore application divided into two main Languages: Location: components.  COBOL II Chennai, A. Online processing: Maintenance of  Finance India the online BACK OFFICE SUPPORT  Cobol SYSTEM to perform the functions:  Endevor  Merchant account processing  Eztrieve  Issuer BIN/ICA processing  ADS/O  Back office Data inquiry  IDMS  Deposit Inquiry  DMLO  Merchant billing subsystem  OLQ  VISA fraud input processing  VSAM B. Batch Processing: In the Batch  JCL processing system working on all the  PANVALET subsystems, scope includes job flow analysis, daily, weekly and monthly  Viasoft. jobs which are related to FESS application system, batch program changes and testing.

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Cognizant Technology Solutions provides ‘Back Office Financial System’ for FDC

Vendor Name Project Description Technology Stack Project & Location Execution Cognizant Back Office financial System, deals Operating System: 2005 Technology with posting, funding, discount  IBM-MVS Solutions calculation on merchants and statement generations. Netman Programming system within BOFS deals with Onsite Languages: deployment process and MBS system Location: First  IDMS deals with billing. MPS system deals Data with merchant payments. This  VSAM Merchant project is the backbone of FDMS,  Eztrieve Services, along with FESS. These two projects  File-AID FDMS manage the entire settlement,  JCL/Proc BOFS team at posting, funding and statements for  VS COBOL-ll Melville, NY merchant activity. BOFS maintenance involves Technical  Cobol Offshore support to fix Trouble Reports (TRs)  Endevor Location: that are raised due to some  ADS/O Calcutta, India erroneous processing by application  IDMS or faulty implementation of  DMLO functionality (i.e. a technical defect  OLQ in the application). It also includes Enhancements, which involves  VSAM analysis and design of existing and  JCL new modular systems, modifying the  PANVALET source codes along with Unit and  Viasoft Regression testing.

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Cognizant Technology Solutions provides ‘Complete Project Tracking’ for FDC

Vendor Name Project Description Technology Project & Location Stack Execution Cognizant Maintenance of CPT (Complete Project  ASP 2007 Technology Tracking) Portal that allows tracking of  Oracle-8i Projects, Resources, and other related Solutions  C# information. It is a Tool-based  Crystal Application that is used to track data, Onsite Report Processes and issues. Location: First Data Commercial Services, Colorado, US

Offshore Location: Kolkata , India

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Cognizant Technology Solutions delivers ‘Action Request System Application’ for FDC

Vendor Name Project Description Technology Stack Project & Location Execution Cognizant Remedy (Action Request System  Oracle 8i, 2007 Technology Application) is a software tool that is  PL/SQL, used to install and maintain Solutions  MS Visual applications written for AR System, Studio, creating and implementing complete Onsite  MS.Net, applications, and making changes to Location: First ASP.Net applications as business processes Data evolve. It import remedy reports from Commercial Remedy Production Server to Remedy Services, Testing Server and maintain Colorado, documents related this at onsite as USA well as on off-shore Production Support for Action Request System Offshore Application. Location: Kolkata , India

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Cognizant Technologies Solutions provides ‘Plastic Level Processing’ for FDC

Vendor Name Project Description Technology Project & Location Stack Execution Cognizant First Data International is a part of the MVS/ESA 2005 Technologies First Data Europe (FDE) group with main COBOL Solutions business focus on card processing system IBM DB2 and servicing entire card life cycle CICS players. The main business objective of Onsite VSAM Location: FDC, the PLP (Plastic Level Processing) project is to give different plastic numbers to JCL Colorado, USA. cardholders under same billing account Assembler

and provide the ability to replace a single Xpeditor

plastic and not all the plastics under a ACMS Offshore billing account, when the plastic reported File-Aid Location: to be lost or stolen. Also, the aim is to CA-7 Hyderabad, retain the account and it should not be

India replaced by a new account. The PLP development will provide the ability to generate and validate Personal Identification Number (PIN) at plastic level.

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Cognizant Technologies Solutions serves FDC in ‘Monetary Field Expansion’ Global delivery Project

Vendor Name Project Description Technology Stack Project & Location Execution Cognizant An automation toolkit for mass  MVS/ESA, 2004-2005 Technologies change called Monetary Field  SYNCSORT Solutions Expansion (MFE) 2003. The project  OS/390, is aimed at making all the amount  COBOL, Onsite variables used COBOL batch  JCL, Location: First modules MFE complaint. The Monetary Field Expansion (MFE)  VSAM, Data project will expand certain monetary Resources,  FlLE AID fields to allow the system to U.S.A  and other IBM properly authorize, present, process, utilities post and display transaction  Offshore amounts. An analysis process is  Database: Location: being utilized whereby the software Chennai, India engineers will expand all monetary  IBM DB2 fields in underlying code, copybooks  and working files. 

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iGATE Technologies delivers ‘Reporting Data Conversion Project using Oracle’ for FDC

Vendor Name Project Description Technology Stack Project & Location Execution iGATE Development of Oracle Reports, Database: 2006 -2007 Technologies Data Conversion, Interfaces on  Oracle 11.5.9. Creating custom database objects like Views, Function Onsite Testing: Procedure according to user Location: FDC,  Unit Testing requirements. Analyzing and USA developing of data conversion  Performance

script in Suppliers, GL Balances, Testing Offshore BOM (Bills of materials), Install Location: Base specifically. Interfaces: Bangalore,  Using SQL * India LOADER

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Ocxium Technologies serves ‘First Data e-commerce Websites’

Vendor Name Project Description Technology Project & Location Stack Execution Ocxium Ocxium Technologies creates Internet- -NA- 2006 -2007 Technologies based financial products and services that help financial institutions and businesses Onsite unlock new transactional opportunities Location: FDC, and forge targeted customer USA relationships. One of the products involves providing cards to teenagers

with parental approval and spending Offshore limits. The following are Ocxium Location: Technologies developed, Bangalore,  EF Travel Card India  APP Gas Card (American Petrol

Products)

 Wqn cash card  Visa Gift Card  Advance Cash Card  Online expense management

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ERP Solution ASIA provides ‘Monetary Field Expansion’ for FDC

Vendor Name Project Description Technology Project & Location Stack Execution ERP Solution This project involves enhancement of Languages: 2007 ASIA monetary fields. This represents the  COBOL transaction amount fields, which need  JCL to be expanded to 13 digits including Onsite two decimal positions. Balance amount Location: Operating fields, which need to be expanded to 15 First Data Systems: digits including two decimal positions. Resources, Aggregate or cumulative amount fields,  MVS, USA which need to be expanded to 17 digits  Z/OS

including two decimal positions. This Offshore change will allow FIRST DATA Databases: Location: RESOURCES (FDR) to help consumers  IBM DB2 Greater Noida, enrich or simplify their lives through

India plastic transaction cards. In order to achieve the requirement for Mainframe Tools: globalization and to increase the  File Aid storage capacity of the monetary fields used in card processing. OLTP:  CICS

Other tools:  VSAM  TSO  ISPF  SPUFI

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Opus Software Solution Pvt Ltd provides ‘Western Union Money Transfer (Translink)’ for FDC

Vendor Name Project Description Technology Stack Project & Location Execution Opus Software Translink is a product for consumer Tools Used: 2007 Solution Pvt base, which provides facility to  Manual Ltd transfer money across the world via Testing network of Western Union agents.  Winrunner 7.6 The Western Union is a division of Onsite  MS Access Location: First Data Corporation A global leader in "Money Transfer" and  Jira 3.5 First Messaging Service Business.  Whizible Data Translink is windows based Corporation, application for North America and USA an International agent.

Offshore Location: Pune, India

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Opus Software Solutions Pvt Ltd serves FDC in Application Development named ‘Agentlink2’

Vendor Name Project Description Technology Stack Project & Location Execution Opus Software Western Union, a division of First  Struts 2006-2007 Solutions Pvt Data Corporation, released the  JMS Ltd ’Agentlink' site to facilitate the  IBM following:  Websphere 1. Increase knowledge sharing Onsite MQ6 Location: between Western Union and  IBM Western its Agents  Websphere Union, a 2. Decrease the cost of doing Application division of business for both Western First Data Union and its Agents  ServerS.1 Corporation. 3. Take strategic advantage of  Interwoven CMS Internet to establish a conduit for communication Offshore  AJAX with its agents. Location: 4. Manage the content and Pune, India deployment.

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Opus Software Solutions Pvt Ltd serves FDC in Application Development named ‘CM R (Compliance Management and Reporting)’

Vendor Name Project Description Technology Stack Project & Location Execution Opus Software The aim of this project is to give  Struts 2006-2007 Solutions Pvt compliance monitoring reports to  JMS Ltd WU personnel and agents. This is to  IBM provide users periodic transaction  Websphere reporting to analyze and monitor Onsite MQ6 Location: transaction activity. The transaction information is limited to access,  IBM Western analysis and downloading. Websphere Union, a Application division of  ServerS.1 First Data  Interwoven Corporation. CMS

 AJAX Offshore

Location: Pune, India

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Sagar Soft (India) Ltd provides CMS for FDC

Vendor Name Project Description Technology Stack Project & Location Execution Sagar Soft First Data's infrastructure provides  JSP 2006 (India) Ltd endless opportunities for the  J2EE development of integrated services  EJB and solutions. This is an Internet- Onsite  HTML Location: based financial product and services that help financial institutions and  Web logic First businesses unlock new transactional  ORACLE 8i Data opportunities and forge targeted Corporation, customer relationships. USA

Offshore Location: Hyderabad, India

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Atos Origin India Pvt. Ltd delivers ‘Telecast Projects’ for FDC

Vendor Name Project Description Technology Stack Project & Location Execution Atos Origin TeleCash is specialized in the world of  Oracle 11i, 2007 India Pvt. Ltd Cashless (electronic) payments.  Oracle TeleCash played a primary technical Financials role in the introduction of chip-cards Onsite  General into Germany. TeleCash offers all of its Location: Ledger card payment solutions as credit card First (GL), neutral company. TeleCash, a fully  Account Data owned subsidiary of the First Data Corporation, Corporation (FDC). Write SQL* Loader  Payable USA Script to transfer data from legacy (AP) System to Oracle apps staging table. Offshore Location: Mumbai, India

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Semanticspace Technologies provides ‘Order Management System’ for FDC

Vendor Name Project Description Technology Stack Project & Location Execution Semanticspace The Order Management System Operating System: 2006 Technologies (OMS) is the central entry point for all  Windows Transactions in Net Cash Client 2000 Onsite orders. OMS facilitates order fulfillment by notifying back-office Location: Language: organization including Contracts, First  VB.net Provisioning, Entitlements and Billing Data when an order requires processing. Corporation, OMS orders can be initiated either Database: USA directly through OMS or created from  SQL Server

a TCMS opportunity, eliminating the Offshore need for double entry. Once an OMS Automation testing Location: order is submitted, the order is tool: Hyderabad, processed, as needed, through Sales  QT and Test India Management Approval, Contracts, Director Provisioning, Entitlement and Billing. All groups that have processing responsibility for an order will be notified via OMS. As order-processing tasks are completed, the order status is updated, allowing for all groups to track and manage the order process.

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HSBC Software Development India Pvt. Ltd delivers ‘FDR-Metris’ for FDC

Vendor Name Project Description Technology Stack Project & Location Execution HSBC Software The FDR-Metris project involved the  Datastage TX, 2007 Development integration of “CAFE Collections  Design India Pvt. Ltd Systems" and "Toolbars Systems” Studio, with new backend system called  XML, ‘FDR'. These two are the front-end Onsite  DSTX event Credit card services applications for Location: server Household Bank and ‘FDR’ is a third- Regional system Centre of party system (First Data Corporation)

Excellence, for enhancing merchant services for SOA: Illinois, USA the bank. An interface is developed between these applications and FDR  IBM

using Data stage TX design studio. WebSphere Offshore Interface requirement analysis MQ Location: involved client interactions to finalize Pune, India different message formats and Operating System: preparing the Functional  Linux Requirements and Solution

Documentation (FRSD). The interface is responsible for transformation of Testing: different, messages from COBOL to  EZE testing XML format and vice versa. The DSTX event server system is deployed on Linux and invoked by service oriented middleware infrastructure servers of the bank. IBM Web Sphere MQ is used as middleware for transmitting messages between the applications. The interface maps are developed using DataStageTX map designer tool. The maps are unit tested T and then deployed on Linux server for E2E testing.

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Syntel India Ltd provides ‘Value Link – OLTP Systems’ for FDC

Vendor Name Project Description Technology Project & Location Stack Execution Syntel India First Data Corporation developed the  Unix 2007 Ltd Value Link System. As a complete (AIX), solution it provides full function online  Soloris Onsite transaction processing (OLTP) required 5.6, supporting stored value cards. Value Location:  C, Link enables clients to efficiently FDC, USA  C++, implement their own customized

electronic payment and promotion  Pro *C, Offshore programs using stored value cards.  Oracle 8i, Location: Stored Value allows cash or other  PVCS India information of value to be placed and stored on a centralized Database. This value can be quickly and accurately accessed using a plastic magnetic strip card via a common POS Terminal. It can be used in place of paper-based products such as cash, gift Certificates and Merchandise credits.

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24/7 Customer Pvt Ltd provides ‘Internet Payment Gateway Services’ for FDC

Vendor Name Project Description Technology Project & Location Stack Execution 24/7 This assignment involves migration of the -NA- 2007 Customer Pvt client's Internet POS Support Department. Ltd The program provides inbound technical support to online retailers who use FDC's Onsite Internet Payment Gateway Services such Location: FDC, as ‘LinkPoint and ‘YourPay' to process Colorado, USA. financial transactions.

Offshore Location: Bangalore & Chennai, India

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Intac Software Solutions provides First Data Space (FD Space) Application for FDC

Vendor Name Project Description Technology Project & Location Stack Execution Intac Software FDS is an application supporting  JSP, 2005 strategy that is used to learn more about  Java Onsite the customer's needs and behaviors in Script, order to strengthen the relationships Location: FDC,  JDBC, with company and customers. Invoice USA  Oracle and bill numbers automatically print’s

when you fill up required data. Creating, Offshore editing, deleting customer and vendor Location: list details. Payment receiving and Hyderabad, paying it will do automatic bank India reconciliation. General ledger maintains item details and bank details. Generation of the all schedules of balance sheet and profit and loss account. Year end process will automatically generate the opening balances for customer and, vendor schedule.

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Mosaic Technologies provides ‘Monetary Field Expansion’ Technology Project for FDC

Vendor Name Project Description Technology Stack Project & Location Execution Mosaic This project involves enhancement of  IBM 2007 Technologies monetary Technologies fields. This Mainframe represents the transaction amount Onsite fields, which need to be expanded to 13 Software: digits including two decimal positions. Location:  COBOL, Balance amount fields, which need to FDC, be expanded to 15 digits including two  JCL Colorado, USA. decimal positions. Aggregate or cumulative amount fields, which need Database: Offshore to be expanded to 17 digits including  IBM DB2 Location: two decimal positions. This change will Noida, India allow FIRST DATA RESOURCES (FDR) to help consumers enrich or simplify their lives through plastic transaction cards. In order to achieve the requirement for globalization and to increase the storage capacity of the monetary fields used in card processing.

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Syntel India Ltd provides ‘Financial GAP Analysis’ Technology Project for FDC

Vendor Name Project Description Technology Stack Project & Location Execution Syntel India Mapping business requirements (As-  Oracle E- 2005 Onsite Is & To-Be Analysis) Preparation of Business Location: FDC, Detailed Process Flow for functional Suite 11i- Colorado, requirements. 11.S.9 / USA. 11.5.10  Oracle 9i Offshore  Win Location:  2000 Hyderabad, India Reporting Tools: Financial  Statement Generator (FSG)

Operating Systems:  Windows  (Windows XP, Windows 2000)

Modules:  GL  lNV  PO AP  AR  FA  CM

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Covansys (India) Ltd serves FDC through ‘First Data Merchant Service’ Application Development

Vendor Name Project Description Technology Stack Project & Location Execution Covansys First Data is the processor that Operating 2005 – 2007 (India) Ltd processes the transaction for the credit Systems: Onsite card issuer. It processes acquirers'  MVS Location: credit card transactions through the financial network on behalf of First Data Languages: acquiring bank. Corporation,  COBOL, Maryland,  JCL USA.

Database: Offshore Location:  IBM DB2. Chennai ,India Mainframe Tools: ENDEAVOR  FILE-AID

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Silverline Technologies serves FDC in Application Development like ‘Bill-Back’, ‘Online Proﬁtability’, ‘Financial Reporting’, ‘UMS Billing’

Vendor Name & Project Description Technology Stack Project Location Execution Silverline Bill-back: Bill-back is one of the  CICS, 2005 – 2007 Technologies core credit card 2005 transaction  COBOL, processing system that extracts,  JCL, stores and processes bill-back fees Onsite Location:  IBM DB2, for nearly 250 million  FDC, transactions a month.  ADS/O, Maryland,  IDMS, US  SPUFI, Online Proﬁtability: Online Profitability is a data extraction  QMF, Offshore Location: process that generates data for  Endevor,  Chennai, profitability analysis. India  File-Aid Financial Reporting: Financial

Reporting is an application that generates the financial data and reports for the customers. UMS Billing: A small customized application that generates financial reports for the UMS Bank.

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Computer Science Corporation India Ltd (CSC) serves FDC by providing Application Development Services in ‘TASQ Web Ordering System’

Vendor Name Project Description Technology Stack Project & Location Execution Computer Oracle 11.5.9 re-implementation for  Applications 2006-2007 Science Fin and implementation for 11.5.9, Corporation Manufacturing & CRM: The scope of  PL/SQL India Ltd project was to get involved in the  Data Loader (CSC) full life cycle of implementation of  Oracle Reports Oracle Applications Rel 11i.9 with AQ Onsite 14 core modules of Oracle  Workflow Location: application and tight Integration with TASQ Web Ordering system.  PVCS TASQ Technology-  Microsoft First Data Project Corporation,  MS Visio Rocklin, CA, USA.

Offshore Location: Chennai, lndia

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Maxsoft Technologies serves FDC by providing Application Development Services in ‘Customer Relational Management tool’

Vendor Name Project Description Technology Stack Project & Location Execution Maxsoft Invoice and bill numbers automatically Programming: 2006-2007 Technologies print's when you fill up required data.  Java, Creating, deleting customer and  JSP, vendor list details-Payment receiving Onsite  JDBC Location: First and paying will be done through

Data automation and bank reconciliation. Database: Corporation, General ledger maintains item details USA. and bank details.  Oracle

Offshore Generation of the all schedules of Test Management Location: balance sheet and profit and loss Tool: account. Year end process will Bangalore,  Test automatically generate the opening India  Director balances for customer and vendor

schedule. Test Scripts:

 QTP

Functional Tools:  Win Runner,  QTP

Conﬁguration Management Tool:  Visual Source Safe

Bug Tracking Tool:  Rombus

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Electronic Data Systems (India) Pvt Ltd serves FDC by providing Application Development Services in ‘Money Transfer System (Western Union Money Transfer)’

Vendor Name Project Description Technology Stack Project & Location Execution Electronic WIP  RPG/400, 2005 Data Systems  CL/400, (India) Pvt Ltd  SQL/400,

 DB2/400 Onsite

Location:

Western Union-First Data Corporation, USA.

Offshore Location: Chennai , India

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Cognizant Technology Solutions serves FDC by providing Application Development Services in ‘Adeptra Collections’

Vendor Name Project Description Technology Stack Project & Location Execution Cognizant Previously clients used Power  MVS/ESA 2005 Technology dialler as an Automated Customer  Assembler Solutions Calling Device (ACCD) for collection  CICS/DB2 purposes. The new requirement is to  COBOL Onsite provide the clients with an alternate,  JCL Location: First Adeptra. Adeptra will call the Data customers, listed in the Collection  VSAM International, Queuels), get their response and  SYNCSORT UK send it to Equasion system for and other IBM processing. utilities Offshore Location: Chennai , India

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Cognizant Technology Solutions serves FDC by providing Application Development Services in ‘Falcon Fraud system’

Vendor Name Project Description Technology Stack Project & Location Execution Cognizant Fraud extracts an enormous price,  MVS/ESA 2004-2005 Technology from the cardholders. Most  Assembler Solutions advanced fraud detection system is  CICS/DB2 ever created for the industry: FDR  COBOL Onsite Falcon.  JCL Location: It helps stop credit card fraud at the  VSAM First Data point of sale. The FDR Falcon International, system, developed in partnership  SYNCSORT UK with HNC, is the fraud control and other IBM system designed around a state-of- utilities

the-art neural network. It lets us Offshore formulate custom fraud strategies Location: FDI currently supply and delivers flexibility through a Chennai , India six of the seven powerful, easy to use workstation separate data feeds:- technology. Available 24 hours,  Fraud seven days a week, the FDR Falcon  Auths system ensures the fraud controls are enforced around the clock. FDI  Non-mons provide monthly feeds of data to  Payments Fair Isaac for use with the Falcon  Postings product. Fair Isaac uses this data to  Cardholder build and improve Falcon data

models.

Falcon has requested FDI to make necessary amendments and introduce various new fields so that their fraud detection process would be more efficient.

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Cognizant Technologies Solutions serves FDC by providing Application Development Services in ‘Chargeback & Retrieval Subsystem’

Vendor Name Project Description Technology Stack Project & Location Execution Cognizant WIP  MVS/ESA 2004-2006 Technology  COBOL Solutions  DB2

 CICS Onsite  VSAM Location:  JCL First File-Aid, CA-7 Data  Easytrieve Resources,  Intertest Omaha,  Endevor Nebraska, U.S.A

Offshore Location: Chennai , India

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Cognizant Technologies Solutions serves FDC by providing Application Development Services in ‘Oil Card Applications’

Vendor Name Project Description Technology Project & Location Execution Cognizant Oil Card: It supports 3 major oil  MVS/ESA, 2003-2005 Technology clients - Tosco, Amoco and Mobil  Assembler, with Phillips to come in the Solutions  CICS/DB2, pipeline in the near future.  COBOL,

Onsite  JCL, Location: Oil System: The Oil system is similar to FDR Bankcard System.  VSAM, First Data The transactions entered online  SYNCSORT Resources, are captured. These transactions Sub Systems involved in Omaha, USA are then fed into the batch system. Oil system:

The Batch Update process then  Authorization Offshore takes place creating the new online  Billing Location: and customer files required for the  Cardholder Chennai , next day. The online portion of the Maintenance India Oil system is predominantly written in Assembler language and  Charge Back & the batch portion is written in Retrieval COBOL.  CIS  Collections  Embossing  Fraud & Security  Letters  Memos  Merchant  Monetary  RMS  Settlement  Tax  Equation apps  Recovery

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Cognizant Technologies Solutions serves FDC by providing Application Development Services in ‘Equasion Bank card Applications and Old Bank card Applications’

Vendor Name Project Description Technology Stack Project & Location Execution Cognizant Equasion Applications (EAPPS) is a  MVS/ESA, 2002 Technology totally integrated and fully automated  IBM Solutions Credit Card Application Processing CICS/DB2, System. It deals with every phase of COBOL, the application process, from the time Onsite  JCL, a customer submits an application for Location:  VSAM First Data a credit card until he/she gets the

Resources, card or a rejection letter. The Omaha, USA different phases of the system are: Data entry, Investigate, Credit

analysis, New account set up, Offshore Approved applications Turned down Location: applications, Inactive. OLDAPPS is a Chennai , totally integrated Batch Credit Card India Application Processing System. It deals with the application process, new accounts and non-monetary. The client sends the new application/Non monitories. The initial edits are done and approved accounts are sent to the cardholder master.

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Cognizant Technologies Solutions serves FDC by providing Application Development Services in ‘Data Access Layer Project - Batch and Online Systems’

Vendor Name Project Description Technology Stack Project & Location Execution Cognizant Batch and Online systems for Onsite & Operating System: 2002 – 2004 Technology Client Interaction  IBM-MVS Solutions Database: Onsite  IBM DB2 Location: First

Data Other Tools: Resources, Omaha, USA  VSAM  File-AID Offshore  JCL/Proc Location:  VS COBOL II Chennai ,  Endevor India  CICS  FDR CICS (Customized CICS for First Data)  JCL  Bigfoot

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Cognizant Technologies Solutions serves FDC by providing Application Development Services in ‘Investment Tracking System’

Vendor Name Project Description Technology Project & Location Stack Execution Cognizant Batch and Online Systems for Onsite & Operating System: 2002 Technology Client Interaction  IBM-MVS Solutions Database: Onsite  IBM DB2 Location:

First Data Languages: Resources, Omaha, USA  COBOL  ICL Offshore Location: Chennai , India

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Cognizant Technologies Solutions serves FDC by providing Application Development Services in ‘Monetary Field Standardization’

Vendor Name & Project Description Technology Stack Project Location Execution Cognizant Monetary Field Standardization  CICS 2002 Technology  COBOL Solutions  JCL  IBM DB2 Onsite  SPUFI Location: FDC  Endevor (NE, USA)  File-Aid

Offshore Location: Chennai , India

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Silverline Technologies serves FDC by providing Global Delivery Services in ‘FDC Tracking System’

Vendor Name & Project Description Technology Stack Project Location Execution Silverline FDC Tracking System: In this project  Java 1.1 2002 Technologies a Website was created for FDC so that  Servlet they could monitor the activities of  JavaScript their projects done by Silverline in Onsite  JDBC Location: FDC Mumbai, Chennai and Newlersey.  Oracle 7.3 - Colorado, This Website gives status of all the USA work, which Silverline is doing for  Windows NT the FDC. All the activities such as

allocation of work, completion of Offshore work, raising issues, generating Location: reports etc are carried through this Mumbai, India Website.

Note: This Sample “First Data Corporation” CHURCHILL™ company report contains 40 Global Projects, prepared during October, 2007. There are 750 Projects with Business and Information Technology alignment of First Data Corporation in the CHURCHILL™ report, prepared during October 2011. For purchase of CHURCHILL™ report, visit www.salesintellect.net

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Metadata Solution Meeting Minutes with the Meta-Data Manager, First Data Corporation The scope of the metadata solution  One of the initial primary goals for implementing a repository was to collate and relate the metadata from the multiple disparate data stores into a centralized database hub to aid impact analysis activities. The focus was on metadata that describes structured data found in files or tables. The aim was to utilize the power of relational concepts within the Repository infrastructure to connect ‘all of the pieces’ to aid the developers with impact analysis.

Meta Repository Examples Mainframe Software Inventory  Programs  Copybooks  Procs  Jobs  Control cards  DB2 (tables, columns)  DB2 (plans, packages, etc)  CICS related (modules, PF keys, etc)  Report list / new report request  Data Access / Services messages

Data Dictionary Related  Logical business name & deﬁnition  Physical data elements & formats  Allowable values & definitions  Logical data model images  Logical data model attributes

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 Physical data model images  Physical data model attributes

Resource (People) Related  Name, work phone, email address, etc.  Module owners  Organizations  On call procedures / maintenance

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First Data Corporation - Business Process Outsourcing

 First Data Corporation is developing a strong utility focus grounded along transactional LOB and is oriented around customer touch points. First Data has a robust product line, offers scalability and features more certain company destiny than many competitors. If there is a short straw to the company's offering it is a short-term lack of utility BPO experience, but the company is focused and in UtiliPoint’s estimation really knows how to layer its cumulative business experience in the utility industry and offers utility executives much in the way of advice and BPO programs regarding how to improve the utility business enterprise. UtiliPoint International has had the privilege of evaluating first-hand First Data's meter-to-cash services capabilities and offers the following specific analysis validation of the company's capabilities and offerings.  First Data will lead the way in offering utilities the most comprehensive meter to cash solution from one company including,

Customer Information System  Hosting and Application Management: The technology underpinning of a utility back office is contained within its Customer Information System (CIS). On an ongoing basis, First Data manages the data center, data network and the entire application providing help desk services, maintenance, system upgrades, custom programming and parameterization on a seamless basis. First Data strives to take the risk out of CIS application management by continually looking for the best disciplines to manage all areas of the application, including interfaces, APls and other mission-critical connections to vital back-office system.

Data Center Management Services  First Data operates numerous data centers throughout the world and invests millions of dollars annually in technology, facilities and network infrastructure. The company leverages leading edge technology, disciplined processes and quality control best practices. Through advanced design, construction and access management strategies, including intrusion detection strategies using data isolation and encryption, the facilities are among the most secure in the world.  Data Center Capabilities are, o Database Management

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FIRST DATA CORPORATION Sales Intelligence Report

o Networking Management o Web Hosting o Storage Management o Facilities Management o Application Management o Systems Management

Payment Processing Services  First Data can handle any payment type, any-time, anywhere in the world, including credit or debit card, ACH/direct debit, Internet payments, phone payments and traditional check payments. First Data's Western Union maintains more than 220,000 agent locations throughout the world and provides field payment strategies at a fraction of the cost of maintaining local offices. First Data can also manage electronic Bill Payment & Automated Processing (EBP&AP) via the Internet and can help utilities drive customers to the Internet to take advantage of self-service payment options. First Data also creates other payment options that have particular appeal to utilities’ large commercial and industrial customers giving them greater business flexibility and low cost.

Bill/Print Mail Services  First Data currently processes more than 2.7 billion pieces of mail per year for customers, including customer bills/statements, letters, notices and offers. The company maintains facilities in four separate bill print and mail processing locations around the United States. First Data is one of the U.S. Postal Service's largest single customers and the company has earned the distinction of having four of its facilities MPTQM (Mail Preparation Total Quality Management) certified. This certification by the USPS ensures that the company's mail handling processes meet or exceed standards to guarantee faster delivery of mail to customers and acceleration of payment receipt via the U.S. mail stream.

Customer Care Services  FDC Customer Care Services at a Glance 16 domestic locations—5,000 seats o 7 X 24 X 365 operations o On-line customer care o Back-office support o Support multiple language needs

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FIRST DATA CORPORATION Sales Intelligence Report

o State-of-the-art switching technology o Sophisticated IVR applications

Large scale Interactive Voice Response Programs  Displacing a call with an interactive, automated message saves a utility considerable back- office expense. First Data routinely delivers IVR call completion rates at a reduced rate of what utilities experience on their own or with other call volume outsourcers today.

Automated outbound and pre-emptive messaging  As utilities seek to remove costs from the utility back office, a key premise is taking pre- emptive action to reduce the number of calls coming in to the customer care center. First Data's outbound messaging technology helps utility clients send automated telephone messages to their customers. Typical uses include outage notification, energy curtailments, appointment confirmation, disconnect notices, payment arrangements and collections courtesy calls.

Live Agent Support  First Data provides all types of live agent support programs for utilities.  First Data provide services ranging from total call center outsourcing, to after-hours calling support to outage management.

Receivable Management Service  First Data offers all-inclusive collection products tailored specifically for the utility business. The program relies on a detailed process of screening, segmenting, treating and monitoring a customer base. First Data's credit and collections capabilities include predictive modeling to identify delinquent customer behavior, issuance of delinquency notices, skip-trace data query and online credit bureau access.

 During 2006, First Data serves more than 200 utility clients with various services that help utilities increase revenue, meet marketplace demands, and deliver fast, easy and flexible payment solutions.

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FIRST DATA CORPORATION Sales Intelligence Report

First Data Corp – Key Executives Jonathan J. Judge, Chief Executive Officer  Mr. Jonathan J. Judge, Jon has been the Chief Executive Officer of First Data Holdings Inc. and First Data Corporation since October 1, 2010.  Mr. Judge served as the President and Chief Executive Officer of Paychex Inc., a provider of payroll and human resource services, from October 1, 2004 to July 31, 2010. He served as Officer of Crystal Decisions Corp.  Mr. Judge served as President and Chief Executive Officer of Crystal Decisions Inc. since October 2002 until the merger of Crystal Decisions with Business Objects S.A., in December 2003.  Since 1976 until he joined Crystal Decisions, he was employed by International Business Machines Corporation ("IBM") where he held several senior management positions.  From 2001 to 2002, he served as General Manager of IBMs Personal Computing Division.  From 1998 to 2001, he headed up the worldwide sales, service, and support functions of IBMs Personal Computing Division and was a member of the worldwide management committee of IBM from 1999 to 2002.  Prior thereto, he held various sales, marketing, and management positions at IBM. Mr. Judge has been a Director of PMC-Sierra Inc. since April 2004, First Data Holdings Inc. and First Data Corporation since October 1, 2010.  He has been a Member of Upstate New York Regional Advisory Board of The Federal Reserve Bank of New York since December 2008. He served as Director of Paychex Inc. from October 6, 2004 to October 31, 2010.  Mr. Judge served as a Director of Dun & Bradstreet Corp. from December 2008 to October 18, 2010.  He served as a Director of Crystal Decisions Inc., from November 2002 to December 2003.  He holds Bachelor of Arts degree in Economics from Harvard University.

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FIRST DATA CORPORATION Sales Intelligence Report

Raymond E. Winborne, Chief Financial Officer  Mr. Raymond E. Winborne, Ray, has been the Chief Financial Officer and Principal Accounting Officer of First Data Corporation since November 11, 2010 and September 30, 2009 respectively.  Mr. Winborne has been Executive Vice President of First Data Corporation since May 26, 2010.  Previously, Mr. Winborne served as Senior Vice President of finance, Controller and Principal Accounting Officer of First Data Corp. since September 30, 2009 and aslo served as its acting Chief Financial Officer from May 26, 2010 to November 11, 2010.  Mr. Winborne served as Senior Vice President of Finance and Controller at Delta Air Lines Inc. from April 2007 to September 2009 and served as the Senior Vice President, Chief Financial Officer of Southeast Region for AT&T, Inc. from January 2007 to April 2007.  Prior to that, Mr. Winborne held various positions in the finance group of BellSouth Corporation from January 1999 to December 2006 and most recently served as its Controller.  From 1990 to 1999, he served at the public accounting firm PricewaterhouseCoopers, LLP.  Mr. Winborne holds a bachelor’s degree in business administration from Troy University and is a Certified Public Accountant (CPA).

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FIRST DATA CORPORATION Sales Intelligence Report

Kevin M. Kern, Chief Technology Officer and Executive Vice President of Global Operations & Technology  Mr. Kevin M. Kern has been Chief Technology Officer and Executive Vice President of Global Operations and Technology at First Data Corporation since May 2010.  Mr. Kern served as Chief Information Officer of Unisys Corp. since September 20, 2006. Mr. Kern joined Unisys from CA Technologies (formerly, CA, Inc.), where he served as Senior Vice President and Chief Information Officer since July 2004.  Mr. Kern has 28 years of global IT and business experience, including stints at Wellpoint Health Networks, Hewlett-Packard and SAP America. He served as Chief Information Officer of Compaq Computer Corp.'s EMEA (Europe, Middle East and Africa) organization.  Later, upon the completion of Compaq's merger with Hewlett-Packard Co., he served as Vice President, Managed Services Design and Delivery, worldwide, where he lead customer solutions development, transition, and delivery.  Mr. Kern started his career as an industrial engineer with Mack Trucks, where he developed a deep understanding of process and technology in manufacturing.  Over the course of his career he has developed expertise in oil and gas, high tech and software.  He was a recipient of the Information Week Top Innovators 500 Award.  Mr. Kern holds an MBA from Wilkes University in Pennsylvania.

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FIRST DATA CORPORATION Sales Intelligence Report

Edward A. Labry , President of North America  Mr. Edward A. Labry, Ed, III, has been the President of North America at First Data Corporation since January 2011.  Mr. Labry served as President of Retail & Alliance Services at First Data Corp.  Mr. Labry served as Executive Vice President of First Data Corp. He served as Head of U.S. Operations at First Data Corp. since September 24, 2007.  Mr. Labry served as Senior Executive Vice President of First Data Corp. since February 2006 and President of First Data Commercial Services, from January 2006 to September 2007. He served as Special Assistant to the Chairman for First Data Corporation from February 2004 to May 2005.  He served as President of Prepaid Services at First Data Corp. from May 2005 to January 2006.  Mr. Labry served as the President of Concord EFS Inc., since 1994 and as its Chief Marketing Officer since 1990.  Mr. Labry joined Concord in 1984. He serves as the Chairman of the Board of Directors of Neurorecovery, Inc.  He serves as Director of EFS Federal Savings Bank (Cordova, Tennessee). Mr. Labry serves on the boards of the Hutchison School, and Cumberland University.  Mr. Labry served as Director of Concord EFS Inc., since 1993 and its subsidiary EFS National Bank, Memphis, Tennessee, with which he has been Associated since 1984.  Mr. Labry served as a Director of Swift Transportation, Dixon Gallery and Gardens, Memphis Tomorrow and Children's Museum of Memphis.  Mr. Labry served as a Director of M.S. Carriers Inc. since September 1999. In April 2007, Mr. Labry was awarded the first-ever Distinguished Payments Professional of the Year Award by the Electronic Transactions Association.  In addition, He was recognized as Payments Executive of the Year by Cards & Payments Magazine/SourceMedia. Both awards were presented to him for his more than 20 years of industry innovation and visionary leadership.  He holds a B.S. degree from Cumberland University, which granted him the "Award of the Phoenix" for Outstanding Service in 2002 and an Honorary Doctorate in 2003.

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FIRST DATA CORPORATION Sales Intelligence Report

John Elkins, President of EMEA  Mr. John Elkins serves as the Chief Marketing Officer and Executive Vice President of FundsXpress Financial Network, Inc.  Mr. Elkins has been President of EMEA, Asia Pacific & Latin America at First Data Corporation since March 2011 and has been Chief Marketing & Strategy Officer since September 2009.  He served as Executive Vice President of First Data Corp. since September 2009. In this role, Mr. Elkins is responsible for global marketing and brand development.  Prior to joining First Data, he served as a Senior Advisor to McKinsey & Company. From 1991 to 1999, he served as the Chief Executive Officer of the Naisbitt Group.  He also previously served as Executive Vice President and Chief Marketing Officer for Visa International.  He founded FutureBrand in 1999 and served as its Chairman and Chief Executive Officer. He was also Co-Founder and President of DiefenbachElkins, a future forecast and strategy business that grew significantly in employees, clients and revenues between1990-1995 before being acquired by IPG.  He serves as Chairman and Director of Elateral Limited. He serves as a Director of FINCA International, Inc.  He has been Director of OnRequest Images, Inc. since December 2008. Mr. Elkins serves on the United Nations Advisory Board for Inclusive Financial Service.  Mr. Elkins was a Member of the McCann-Erickson WorldGroup board from 1997 to 2004 and has published several papers on the topic of payments including “Payment Solutions for Modernizing Economies,” Commonwealth Business Council Report, September 2006; “Electronic Payments: A Catalyst for Tourism & Economic Development,” World Economic Forum Travel & Tourism Competitiveness Report 2007; and “Rethinking Commercial Security in the Digital Age,” Visa Whitepaper, June 2007.  Mr. Elkins holds a master’s degree from the University of Oregon and a bachelor’s degree from the University of Exeter, England.