Software Announcement June 29, 2004



IBM Tivoli Monitoring for Messaging and Collaboration V5.1.2 now available for Microsoft Exchange servers

Overview Key prerequisites At a glance IBM Tivoli Monitoring for Refer to the Software requirements Messaging and Collaboration V5.1.2 section IBM Tivoli Monitoring for adds comprehensive monitoring and Messaging and Collaboration now management of Microsoft offers the following: Exchange 2000 and 2003 server Planned availability dates • environments. Tivoli Monitoring for Microsoft Exchange Server Messaging and Collaboration builds • July 16, 2004: Electronic Proactive Analysis Component software delivery on the IBM Tivoli Monitoring • Detection and monitoring of foundation, giving you proactive • August 6, 2004: Media and Microsoft Exchange 2000 and monitoring and management, with documentation 2003 servers robust security features, through a powerful set of tools that leverage • Deployment of out-of-the-box common Tivoli software technology resource models to help to help deliver rapid time to value provide fast time to value: and greater ease of use. − Monitoring of key Exchange server components − Automated actions that can help cure problems at the server level • Integrated with: − IBM Tivoli Monitoring for management of OS level monitors − IBM Tivoli Monitoring Health Console for server status and real time reporting − Tivoli Data Warehouse for historical and trending analysis, and SLA management − IBM Tivoli Enterprise Console for event correlation of multiple resources and automated actions − IBM Tivoli Business Systems Manager, to determine the business impact of changes in the Exchange environment

For ordering, contact: Your IBM representative, an IBM Business Partner, or the Americas Call Centers at 800-IBM-CALL Reference: YE001

This announcement is provided for your information only. For additional information, contact your IBM representative, call 800-IBM-4YOU, or visit the IBM home page at: http://www.ibm.com.

IBM United States IBM is a registered trademark of International Business Machines Corporation. 204-131 Description Product positioning

IBM Tivoli Monitoring for Messaging and Collaboration Consistent with IBM Tivoli Monitoring, IBM Tivoli can help increase the availability of your messaging and Monitoring for Messaging and Collaboration V5.1.2 is collaboration infrastructure resources, and take actions to avert or alert you to potential problems with the Optimized for business value: performance and availability of those resources. IBM • Leverage best practices to provide autonomic, Tivoli Monitoring for Messaging and Collaboration V5.1.2 self-healing of Exchange resources which can help you provides comprehensive monitoring and management to in achieving business objectives better help you in your efforts to ensure the performance and availability of Microsoft Exchange 2000 and 2003 Automated for productivity: servers. IBM Tivoli Monitoring for Messaging and Collaboration can help you: • Support business objectives by proactively identifying potential problems, notifying response team, and • Monitor the status of Microsoft Exchange 2000 and taking steps to cure the problems automatically 2003 servers — Provides real-time status on the availability and performance of servers through IBM Integrated for efficiency: best practices monitoring of key Exchange infrastructure components. • Provides clear integrated reporting (both real-time and historical) on Exchange 2000 and 2003 server • Notify administrators and take automated actions — performance to facilitate business decisions based on Out-of-the-box identification of common Exchange concise information server infrastructure problems notifies administrators of potential issues and automates actions to help Trademarks implement fixes before problems affect end users. Tivoli Enterprise is a trademark of International Business • Go beyond monitoring — Collects monitoring data for Machines Corporation in the United States or other countries use in historical reporting, performance analysis, trend or both. Tivoli is a registered trademark of International Business prediction, and enterprise-wide business impact Machines Corporation in the United States or other countries analysis. or both. Because it leverages the base IBM Tivoli Monitoring Microsoft is a trademark of Microsoft Corporation. Other company, product, and service names may be product, Tivoli Monitoring for Messaging and trademarks or service marks of others. Collaboration has several capabilities that make it flexible, efficient, and easy to use including: • Integrated monitoring of various hardware, software, and applications — Allows administrators to view the application and system environment with a single Web-accessible interface and perform administrative tasks from virtually any location. • Local correlation through IBM best practices — Can enable problem determination and cure capability at the resource level, letting you focus on more serious problems that affect multiple systems and users. With default thresholds and checking for problem persistence, the best practices require minimal configuration which can help deliver rapid time to value, out-of-the-box. • Consistent data capture and reporting for further business impact management — Provides a central data warehouse for enterprise systems management metrics, designed to provide thorough and consistent analysis of historical patterns and trends to help enable pertinent and proactive management of your environment. Whether you need to access data for service-level management, capacity planning, charge-back capability, or business context-specific management capabilities, the data resides in one central, easy-to-access repository.

Section 508 of the U.S. Rehabilitation Act

IBM Tivoli Monitoring for Messaging and Collaboration is capable as of August 6, 2004, when used in accordance with IBM′s associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it.

204-131 -2- IBM US Announcement Supplemental Information

June 29, 2004

Offering information

Product information is available via the Offering Information Web site http://www.ibm.com/common/ssi Also, visit the Passport Advantage Web site http://www.ibm.com/software/passportadvantage

Publications

The following can be ordered:

Publication Order Availability title number Order from date

IBM Tivoli SC32-9110 IBM July 16, 2004 Monitoring for Publications Messaging and Center Collaboration: Microsoft Exchange Server User′s Guide V5.1.2

IBM Tivoli SC32-9111 IBM July 16, 2004 Monitoring for Publications Messaging and Center Collaboration: Installation and Setup Guide V5.1.2

IBM Tivoli SC32-9112 IBM July 16, 2004 Monitoring for Publications Messaging and Center Collaboration: Microsoft Exchange Server Reference Guide V5.1.2

IBM Tivoli SC32-9113 IBM July 16, 2004 Monitoring for Publications Messaging and Center Collaboration: Microsoft Exchange Server Problem Determination Guide V5.1.2

This announcement is provided for your information only. For additional information, contact your IBM representative, call 800-IBM-4YOU, or visit the IBM home page at: http://www.ibm.com.

IBM United States IBM is a registered trademark of International Business Machines Corporation. 204-131 Publication Order Availability title number Order from date

IBM Tivoli SC13-3250 IBM August 13, 2004 Monitoring for Publications Messaging and Center Collaboration for MS Exchange 5.1.2 — Reference Guide

IBM Tivoli SC88-9734 IBM August 13, 2004 Monitoring for Publications Messaging and Center Collaboration for MS Exchange 5.1.2 — Reference Guide

IBM Tivoli SA30-2318 IBM August 13, 2004 Monitoring for Publications Messaging and Center Collaboration for MS Exchange 5.1.2 — Reference Guide

IBM Tivoli S517-8020 IBM August 13, 2004 Monitoring for Publications Messaging and Center Collaboration for MS Exchange 5.1.2 — User′s Guide

Monitoring for S152-0925 IBM August 13, 2004 Messaging and Publications Collaboration Center for MS Exchange 5.1.2

IBM Tivoli SC11-2123 IBM August 13, 2004 Monitoring for Publications Messaging and Center Collaboration for MS Exchange 5.1.2 — User′s Guide

IBM Tivoli SC13-3251 IBM August 13, 2004 Monitoring for Publications Messaging and Center Collaboration for MS Exchange 5.1.2 — User′s Guide

IBM Tivoli SC88-9733 IBM August 13, 2004 Monitoring for Publications Messaging and Center Collaboration for MS Exchange 5.1.2 — User′s Guide

IBM Tivoli SA30-2319 IBM August 13, 2004 Monitoring for Publications Messaging and Center Collaboration for MS Exchange 5.1.2 — User′s Guide

204-131 -2- Publication Order Availability title number Order from date

IBM Tivoli G517-7674 IBM August 13, 2004 Monitoring for Publications Messaging and Center Collaboration for MS Exchange 5.1.2 — Installation Guide

IBM Tivoli G152-0376 IBM August 13, 2004 Monitoring for Publications Messaging and Center Collaboration for MS Exchange 5.1.2 — Installation Guide

IBM Tivoli GC11-1985 IBM August 13, 2004 Monitoring for Publications Messaging and Center Collaboration for MS Exchange V5.1.2 — Installation Guide

IBM Tivoli GC13-3252 IBM August 13, 2004 Monitoring for Publications Messaging and Center Collaboration for MS Exchange V5.1.2 — Installation Guide

IBM Tivoli GC88-9457 IBM August 13, 2004 Monitoring for Publications Messaging and Center Collaboration for MS Exchange 5.1.2 — Installation Guide

IBM Tivoli GA30-2320 IBM August 13, 2004 Monitoring for Publications Messaging and Center Collaboration for MS Exchange 5.1.2 — Installation Guide

IBM Tivoli SC88-9735 IBM August 13, 2004 Monitoring for Publications Messaging and Center Collaboration for MS Exchange 5.1.2 — Problem Determination Guide

IBM Tivoli SA30-2321 IBM August 13, 2004 Monitoring for Publications Messaging and Center Collaboration for MS Exchange 5.1.2 — Problem Determination Guide

-3- 204-131 The IBM Publications Center Packaging

http://www.ibm.com/shop/publications/order IBM Tivoli Monitoring for Messaging and Collaboration, V5.1.2 is distributed with: The Publications Center is a worldwide central repository for IBM product publications and marketing material with • International Program License Agreement (Z125-3301) a catalog of 70,000 items. Extensive search facilities are • Media provided. Payment options for orders are via credit card • Publications: refer to the Publications section (in the U.S.) or customer number for 50 countries. A large number of publications are available online in various file Security, auditability, and control formats, and they can all be downloaded by all countries free of charge. IBM Tivoli Monitoring for Messaging and Collaboration The IBM Publications Notification System (PNS) uses the security and auditability features of the operating system software and the Tivoli Management http://service5.boulder.ibm.com/pnsrege.nsf Framework. /messages/welcome The customer is responsible for evaluation, selection, and PNS enables subscribers to set up profiles of interest by implementation of security features, administrative order number/product number. PNS subscribers procedures, and appropriate controls in application automatically receive e-mail notifications of all new systems and communication facilities. publications defined in their profiles. These may then be ordered/downloaded from the Publications Center. IBM Tivoli Enhanced Value-Based Pricing: IBM Tivoli software products are priced using IBM Tivoli′s Enhanced The PNS site is available in English and Canadian French. Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the IBM Tivoli Technical information Environment-Managed Licensing Model, which uses a managed-environment approach — whereby price is determined by what is managed rather than the number Specified operating environment and type of product components installed. ′ Software requirements For example, all servers monitored with IBM Tivoli s monitoring product (IBM Tivoli Monitoring) require Microsoft entitlements sufficient for those servers. Other IBM Tivoli exchange Managed products may manage clients, client devices, agents, server node network nodes, users, or other items, and are licensed Operating system release support and priced accordingly.

 Unlike typical systems management licensing models that AIX 5.1, 5.2 NA Yes require entitlements of specific software components to Solaris 2.8, 2.9 NA Yes  specific systems, the IBM Tivoli Environment-Managed Windows 2000 Server, 2000, 2003 Yes Licensing Model provides the customer flexibility to Advanced Server; deploy its IBM Tivoli software products within its Windows 2003 environment in a manner that can address and respond Standard, Enterprise to the customer′s evolving architecture. That is, as the Edition architecture of a customer′s environment changes, the HP-UX 11I NA Yes customer′s implementation of IBM Tivoli software can be Red Hat Enterprise NA Yes altered, as needed, without affecting the customer′s Linux 2.1, 3.0 (IA32) license requirements (as long as the customer does not SUSE Linux Enterprise NA Yes exceed its entitlements to the software). Server (SLES) 7 for IA32 Under Enhanced Value-Based Pricing, licensing and SLES 8/UnitedLinux NA Yes pricing of server-oriented applications are determined (Ul) 1.0 for IA32 based upon the server′s use in the customer′s SLES 7, 8/UL 1.0 for NA Yes environment. Typically, such applications are licensed S/390 and zSeries and priced in a manner that corresponds to each installed and activated processor of the server managed by the • Framework V3.7.1, or V4.1.1 • IBM Tivoli application to help correlate price to value IBM Tivoli Console V3.8, or V3.9 while offering a simple solution. • IBM Tivoli Manager V5.1.1 FP05/IBM Tivoli Manager V5.1.2 Where a server is physically partitioned, this approach is • Tivoli Data Warehouse V1.2 modified. This partitioning technique is the approach • IBM Manager Tivoli Component Services V5.1.1 FP01 used with systems that have either multiple cards or multiple frames, each of which can be configured Planning information independently. For servers capable of physical partitioning (for example, IBM′s pSeries Scalable Installability: Software Maintenance, previously referred POWERparallel Systems servers, Sun Ultra servers, and to as Software Subscription and Technical Support, is HP Superdome servers), an entitlement is required for included in the Passport Advantage Agreement. each processor in the physical partition being managed Installation and technical support is provided by the by the IBM Tivoli application. For example, assume that Software Maintenance offering of the IBM International a server has 24 processors installed in aggregate. If this Passport Advantage Agreement. This fee service server is not partitioned, entitlements are required for all enhances customer productivity, with voice and electronic 24 processors. If, however, it is physically partitioned into access into IBM support organizations. three partitions each containing eight processors, and Tivoli products were managing only one of the three partitions, then entitlements would be required for the

204-131 -4- eight processors on the physical partition managed by the A registered user for IBM Tivoli Identity Manager is any IBM Tivoli application. individual, machine, program, or device whose identity is recorded in the IBM Tivoli Identity Manager identity store. For servers with virtual or logical partitions, entitlements are required for all installed and activated processors on Management Services Unit (MSU) the server. For each IBM Tivoli application managing a clustered environment, licensing is based on the An MSU is defined as millions of Central Processing Unit cumulative number of installed and activated processors (CPU) service units per hour; the measure of capacity on each server in the cluster for each IBM Tivoli used to describe the computing power of the hardware application managing the cluster. Where the cluster processors on which S/390 or zSeries software runs. includes physically partitioned servers, the considerations Processor MSU values are determined by the hardware described above concerning physically partitioned vendor, IBM, or Software Compatible Vendors (SCVs). servers apply as well. For more detailed information about PSLC pricing, go to Enhanced Value-Based Pricing recognizes the http://www-1.ibm.com/servers/eserver/zseries convergence of RISC/UNIX and Microsoft /library/refguides/sw_pricing.html Windows/Intel technologies, in order to simplify the customer′s licensing requirements, and to provide a Network Node or Node smoother, more scalable model. Pricing and licensing does not differentiate between non-zSeries server Network Nodes include routers, switches, hubs, and platforms or operating systems. For some products, this bridges that contain a network management agent. A platform neutrality extends to zSeries and other host single Network Node may contain any number of servers as well. interfaces or ports.

IBM Tivoli Enhanced Value-Based Pricing terminology Partitions definitions A server′s resources (CPU, memory, I/O, interconnects and buses) may be divided according to the needs of the Client device or Client applications running on the server. This partitioning can A client device is a computer system that requests the be implemented with physical boundaries (Physical execution of a set of commands, procedures, or Partitions) or logical boundaries (Logical Partitions). applications from another computer system that is Physical Partitions are defined by a collection of typically referred to as a server. Multiple client devices processors dedicated to a workload and can be used with may share access to a common server. A client device systems that have either multiple cards or multiple generally has some processing capability or is frames, each of which can be configured independently. programmable to allow a user to do work. Examples In this method, the partitions are divided along hardware include, but are not limited to, notebook computers, boundaries and processors, and the I/O boards, memory, desktop computers, desk side computers, technical and interconnects are not shared. workstations, appliances, personal digital assistants, automated teller machines, point-of-sale terminals, tills Logical Partitions are defined by software rather than and cash registers, and kiosks. hardware and allocate a pool of processing resources to a collection of workloads. These partitions, while IBM Tivoli Access Manager for e-business registered user separated by software boundaries, share hardware A registered user for IBM Tivoli Access Manager for components and run in one or more physical partitions. e-business is any individual, machine, program, or device Port whose identity is referenced by or recorded in the IBM Tivoli Access Manager for e-business identity schema. A port is the physical connection between a device and the network. IBM Tivoli Directory Integrator connected system Processor A connected system is any directory, database, application, or file integrated or merged by IBM Tivoli A processor is a functional unit in a computer that Directory Integrator. interprets and executes instructions. A processor consists of at least an instruction control unit and an IBM Tivoli Directory Integrator registered user arithmetic and logic unit. A registered user of IBM Tivoli Directory Integrator is: (1) Server each individual, machine, program, or device whose identity is recorded in a connected system and whose A server is a computer system that executes requested identity can be synchronized by IBM Tivoli Directory procedures, commands, or applications to one or more Integrator; and (2) each individual, machine, program, or clients and/or other devices over a network. Examples device that can access a connected system that is include, but are not limited to, file servers, print servers, synchronized by IBM Tivoli Directory Integrator. mail servers, database servers, application servers, and Web servers. IBM Tivoli Identity Manager Agent Standby or backup systems An agent is code that enables the IBM Tivoli Identity Manager to communicate with a computer system to For programs running or resident on backup machines, manage account definitions on the computer system IBM defines three types of situations: cold, warm, and hot. and/or to receive notification of password changes from In the cold and warm situations, a separate entitlement the computer system. for the copy on the backup machine is normally not required and typically no additional charge applies. In a IBM Tivoli Identity Manager registered user hot backup situation, the customer needs to acquire another license or entitlements sufficient for that server. All programs running in backup mode must be solely

-5- 204-131 under the customer′s control, even if they are running at Use the following two-step process to determine the total another enterprise′s location. “Passport Advantage points value”: As a practice, the following are definitions and allowable 1. Analyze the customer environment to determine the actions concerning the copy of the program used for number of Tivoli Management Points or other charge backup purposes: unit for a product. The quantity of each product′s part numbers to be ordered is determined by that Cold analysis. A copy of the program may reside, for backup purposes, 2. Order the Passport Advantage part numbers. A on a machine as long as the program is not started. Passport Advantage point value, which is the same There is no additional charge for this copy. worldwide for a specific part number regardless of where the order is placed, is assigned to each Tivoli Warm product part number. The Passport Advantage point A copy of the program may reside for backup purposes value for the applicable part number, multiplied by on a machine and is started, but is idling, and is not doing the quantity for that part number, will determine the any work of any kind. There is no additional charge for Passport Advantage points for that Tivoli product part this copy. number. The sum of these Passport Advantage points determines the “Passport Advantage point value” of Hot the applicable Tivoli product authorizations which then may be aggregated with the point value of other A copy of the program may reside for backup purposes applicable Passport Advantage product acquisitions on a machine, is started, and is doing work. The customer to determine the total “Passport Advantage points must acquire a license or entitlements for this copy and value”. there will generally be an additional charge. The discounted pricing available through Passport Doing work, includes, for example, production, Advantage is expressed in the form of Suggested Volume development, program maintenance, and testing. It also Prices (SVPs), which vary depending on the SVP level. could include other activities such as mirroring of Each SVP level is assigned a minimum total Passport transactions, updating of files, synchronization of Advantage point value, which must be achieved, in order programs, data or other resources (for example, active to qualify for that SVP level. linking with another machine, program, database, or other resource, and so on), or any activity or configurations that Media packs and documentation packs do not carry would allow an active hot switch or other synchronized Passport Advantage points and are not eligible for SVP switch over between programs, databases, or other discounting. resources to occur. For additional information on Passport Advantage, refer In the case of a program or system configuration that is to the following Web site designed to support a high availability environment by using various techniques (for example, duplexing, http://www.ibm.com/software/passportadvantage mirroring of files or transactions, maintaining a The following Passport Advantage part number categories “heartbeat”, active linking with another machine, may be orderable: program, database, or other resource, and so on), the program is considered to be doing work in the hot • License and Software Maintenance 12 Months — this situation and a license or entitlement must be purchased. is the product authorization with maintenance to the first anniversary date. Tivoli Management Points • Annual Software Maintenance Renewal — this is the A Tivoli Management Point is a metric used to compute maintenance renewal for one anniversary that applies license quantities and is program specific. when a customer renews their existing coverage period prior to the anniversary date at which it expires. Value Units • Software Maintenance Reinstatement 12 Months — A Value Unit is a metric used to compute license this is for customers who have allowed their Software quantities, is program specific, and is typically only used Maintenance to expire, and later wish to reinstate their on products managing zSeries systems. Software Maintenance. Product Web site • Media packs — these are the physical media, such as CD-ROMs, that deliver the product′s code. A complete list of products and licensing documents is available at • Documentation packs — these contain printed documentation such as the User′s Guide and Release http://www.ibm.com/software/tivoli/products Notes. Passport Advantage: Through the Passport Advantage • Custom Build Registration — this is used with products Agreement, customers may receive discounted pricing that have an IBM zSeries component. Ordering this based on their total volume of eligible products, across part number results in a process to enable the all IBM brands, acquired worldwide. The volume is customer to receive the zSeries code via the z/OS measured by determining the total “Passport Advantage Customized Offerings packaging techniques, that is, points value” of the applicable acquisitions. Passport ServerPac, Systempac , or the Custom Build Product Advantage points are only used for calculating the Delivery Option (CBPDO). entitled Passport Advantage discount. Exceptions to the Environment-Managed Licensing To determine the required Tivoli product configuration Model under Passport Advantage, the Tivoli Enhanced Value-Based Pricing Model applies. The customer′s IBM Tivoli products are priced based on the environment is evaluated on a per-product basis. Environment-Managed Licensing Model and follow the

204-131 -6- definitions laid out in the IBM Tivoli Enhanced five Oracle). The customer must obtain the following Value-Based Pricing terminology definitions section of this entitlements: announcement, with the following exceptions: IBM Tivoli Monitoring 1. IBM Tivoli NetView Quantity in Processor Count the processors in the servers in which IBM customer entitlements Tivoli NetView runs, plus the number of network Systems managed environment required nodes managed. Uniprocessor 20 20 2. IBM Tivoli Switch Analyzer 2-way 65 130 4-way 12 48 Count the processors in the servers in which IBM 8-way 1 8 Tivoli Switch Analyzer runs, plus the number of ports 12-way (2 logical 1 12 managed. partitions) 14-way 1 14 3. IBM Tivoli Access Manager for e-business 16-way (2 physical 1 8 Count either the number of registered users or the partitions, one of number of processors in the servers in which IBM which is managed by Tivoli Access Manager for e-business runs, but not Tivoli applications) both. 24-way 1 24 Total Processor 264 4. IBM Tivoli Identity Manager Entitlements Count either the number of registered users or the Tivoli Knowledge Management System number of processors in the servers in which IBM Tivoli Identity Manager runs, but not both. For information on IBM Tivoli Enhanced Value-Based Pricing, visit 5. IBM Tivoli Monitoring for Transaction Performance http://w3-3.ibm.com/software/tivoli/home.nsf The Synthetic Transaction Investigator Player/Site /salestools/area1$Tivoli$sales_enablement Investigator requires a 2-processors entitlement.

6. IBM Tivoli Access Manager for Operating Systems Ordering information Count the processors in each system to be secured that operates with a UNIX-based operating system, Product information including both clients and servers. Licensed Pricing examples function title Product group Product category

IBM Tivoli Monitoring Family: The “IBM Tivoli Monitoring Tivoli Monitoring Availability Tivoli Monitoring for ...” offerings are a group of products that provide for Messaging and Messaging and out-of-the-box best practices for leading middleware and and Collaboration Performance Collaboration applications. These products are based on, and require licensing for and deployment of, IBM Tivoli Monitoring Passport Advantage customer: Media pack V5.1.1 as a prerequisite. These products are comprised entitlement details of several independent segments, called Proactive Analysis Components (PACs). The purpose of a PAC is to Customers with active maintenance or subscription for monitor and manage a specific application area. the products listed below are entitled to receive the From a licensing perspective, customers are entitled to corresponding media pack. use any or all of the PACs delivered with an “IBM Tivoli Monitoring for ...” solution for each server licensed. Entitled maintenance Media packs Part Licensing is required for each server that deploys any or offerings description description number all PACs of a specific “IBM Tivoli Monitoring for ...” solution. Tivoli Monitoring for IBM Tivoli Monitoring BJ0DIML Messaging and for Messaging and The customer′s overall network environment includes: Collaboration Proc Collaboration Multi V5.1.2 ML Distributed Servers Tivoli Monitoring for IBM Tivoli Monitoring BJ0DIML • 20 uniprocessors Messaging and for Messaging and • 65 2-way servers Collaboration Proc Collaboration Multi • 12 4-way servers zSeries V5.1.2 ML • One 8-way server • One 12-way server with 2 virtual or logical partitions 5697-NOT Tivoli IBM Tivoli Monitoring BJ0DIML • One 14-way server Manager for Lotus for Messaging and • One 16-way Sun Ultra server with 2 8-way physical Domino Server Collaboration Multi partitions (only one of which is managed by Tivoli V5.1.2 ML applications) • One 24-way server 5697-NOT Tivoli IBM Tivoli Monitoring BJ0DIML The customer decides to monitor all distributed servers, Manager for Lotus for Messaging and plus monitor 10 2-way database servers (five DB2 and Domino Client Collaboration Multi V5.1.2 ML

-7- 204-131 maintenance coverage. Maintenance in the second year Entitled maintenance Media packs Part (the first year of renewal) can be prorated to be offerings description description number coterminous with your common anniversary date. Thereafter, all Software Maintenance will renew at the Tivoli Manager for IBM Tivoli Monitoring BJ0DIML common anniversary date and include twelve full months Lotus Domino TMP for Messaging and of maintenance. Collaboration Multi V5.1.2 ML Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Tivoli Manager for IBM Tivoli Monitoring BJ0DIML Handbook for specific terms relating to, and a more Lotus Domino for Messaging and complete description of, technical support provided zSeries TMP Collaboration Multi through Software Maintenance. V5.1.2 ML The quantity to be specified for the Passport Advantage part numbers in the following table is per processor. To Tivoli Management IBM Tivoli Monitoring BJ0DIML order for Passport Advantage, specify the desired part Solution for Lotus for Messaging and number and quantity. Domino TMP Collaboration Multi V5.1.2 ML Passport Advantage program licenses Tivoli Management IBM Tivoli Monitoring BJ0DIML IBM Tivoli Monitoring for Messaging and Collaboration Solution for for Messaging and Microsoft Exchange Collaboration Multi Part TMP V5.1.2 ML Part description number

Tivoli Management IBM Tivoli Monitoring BJ0DIML Tivoli Monitoring for Messaging Solution for for Messaging and and Collaboration Microsoft Exchange Collaboration Multi Proc V5.1.2 ML IBM Tivoli Monitoring Msg and E00CRLL Collaboration PR Annual SW Maint Rnwl 5697-EXC Tivoli IBM Tivoli Monitoring BJ0DIML IBM Tivoli Monitoring Msg and D51CELL Manager for for Messaging and Collaboration PR Lic+SW Maint 12 MO Microsoft Collaboration Multi IBM Tivoli Monitoring Msg and D51CGLL Exchange Server V5.1.2 ML Collaboration PR SW Maint Reinstate 12 MO 5697-EXC Tivoli IBM Tivoli Monitoring BJ0DIML Manager for for Messaging and To order a media pack for Passport Advantage, specify Microsoft Collaboration Multi the part number in the desired quantity from the following Exchange Client V5.1.2 ML table:

Tivoli Manager for IBM Tivoli Monitoring BJ0DIML Part Microsoft Exchange for Messaging and Description number TMP Collaboration Multi V5.1.2 ML IBM Tivoli Monitoring for Messaging BJ0DIML and Collaboration Multi V5.1.2 ML Tivoli Manager for IBM Tivoli Monitoring BJ0DIML IBM Tivoli Monitoring for Messaging and Collaboration is Microsoft Exchange for Messaging and also available via Web download from Passport Proc Collaboration Multi Advantage. V5.1.2 ML

New licensees: Orders for new licenses will be accepted now. Shipment will begin on the planned availability date.

License transferability: Charge units are product specific and may not be transferred to another product. Note: There is no transferability in licensing between platforms for end-to-end products where pricing on the IBM zSeries platform is based on MSUs and pricing on other platform servers is per processor.

Basic license

Ordering information for Passport Advantage: Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of

204-131 -8- Withdrawal of Passport Advantage part numbers

IBM will withdraw from marketing the following parts licensed under the IBM international program license agreement on the dates specified.

Withdrawal from Program Program Part Part marketing name number description number date

ITM for 5724-B98 IBM TIVOLI BJ06SML 9/10/04 Messaging & MONITORING Collaboration FOR MSG & V5.1.0 COL (AP) V5.1 MP

ITM for 5724-B98 IBM TIVOLI BJ06TBP 9/10/04 Messaging & MONITORING Collaboration FOR MSG & V5.1.0 COL V5.1 DOC PACK BRZ PRTG

ITM for 5724-B98 IBM TIVOLI BJ06TFR 9/10/04 Messaging & MONITORING Collaboration FOR MSG & V5.1.0 COL V5.1 DOC PACK FRENCH

ITM for 5724-B98 IBM TIVOLI BJ06TDE 9/10/04 Messaging & MONITORING Collaboration FOR MSG & V5.1.0 COL V5.1 DOC PACK GERMAN

ITM for 5724-B98 IBM TIVOLI BJ06TIE 9/10/04 Messaging & MONITORING Collaboration FOR MSG & V5.1.0 COL V5.1 DOC PACK INT ENG

ITM for 5724-B98 IBM TIVOLI BJ06TIT 9/10/04 Messaging & MONITORING Collaboration FOR MSG & V5.1.0 COL V5.1 DOC PACK ITALIAN

ITM for 5724-B98 IBM TIVOLI BJ06TJA 9/10/04 Messaging & MONITORING Collaboration FOR MSG & V5.1.0 COL V5.1 DOC PACK JAPAN

ITM for 5724-B98 IBM TIVOLI BJ06TKO 9/10/04 Messaging & MONITORING Collaboration FOR MSG & V5.1.0 COL V5.1 DOC PACK KOREAN

ITM for 5724-B98 IBM TIVOLI BJ06TSC 9/10/04 Messaging & MONITORING Collaboration FOR MSG & V5.1.0 COL V5.1 DOC PACK SMPLF CHINESE

ITM for 5724-B98 IBM TIVOLI BJ06TES 9/10/04 Messaging & MONITORING Collaboration FOR MSG & V5.1.0 COL V5.1 DOC PACK SPANISH

-9- 204-131 Withdrawal from Program Program Part Part marketing name number description number date

ITM for 5724-B98 IBM TIVOLI BJ06TTC 9/10/04 Messaging & MONITORING Collaboration FOR MSG & V5.1.0 COL V5.1 DOC PACK TRD CHINESE

ITM for 5724-B98 IBM TIVOLI BJ06RML 9/10/04 Messaging & MONITORING Collaboration FOR MSG & V5.1.0 COL (NON-AP) V5.1 MEDIA PACK

Software Maintenance: Software Maintenance is -- Developer included with each product authorization acquired. -- Business Partner Software Maintenance provides an easy and effective -- IBM Services way by which you have access, during the coverage -- Downloads period, to eligible new versions and releases and to remote technical support for your covered products. http://www.ibm.com/software/support The technical support included in Software Maintenance − Comprehensive electronic (via the Web) self-help provides remote support during normal business hours in capabilities available 24 hours a day, 7 days a your country or location as well as access to escalation week. management 24 hours a day, 7 days a week, for − Advanced search capabilities. mission-critical (Severity 1) problems. − A single interface to the IBM problem With Software Maintenance, you receive the following submission/management system for IBM technical support benefits: distributed software. • Telephone access and/or electronic access via the Software Maintenance renewals offer you favorable Web to an IBM Customer Support Center. pricing to continue your coverage without interruption. • Support for routine, short duration installation and Passport Advantage allows you to have a common usage (how-to) questions and code-related problems. anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible • Support during normal country business hours, namely new versions and releases (and for related technical prime shift hours, Monday through Friday, excluding support) for your covered products. The anniversary national or statutory holidays. date, established at the start of your Passport Advantage Agreement, recurs on an annual basis while your • Support for mission-critical (Severity 1) problems Passport Advantage Agreement remains in effect. during non-prime shift hours, namely all hours outside However, regardless of when Software Maintenance is normal country business hours including national acquired, the coverage period for Software Maintenance and/or statutory holidays. is always up to the anniversary date specified in the • Two-hour response time objective during prime shift acquisition. for voice and electronic submission. The response objective for critical/emergency problems during Refer to the IBM International Passport Advantage offshift is also two hours. Agreement and to the IBM Software Maintenance handbook for specific terms relating to, and a more • Access to hints, tips, and frequently asked questions. complete description of, technical support provided through Software Maintenance. • Access to escalation management 24 hours a day, 7 days a week. On/Off Capacity on Demand • Open Authorized Technical Caller list to submit Tivoli Monitoring for Messaging and Collaboration problems to IBM Support Centers on your behalf. Open to any number of technical specialists within Part your IS organization. Each caller must be registered Part description number through the IBM problem submission Web site in order to submit problems. Problem submission is handled IBM Tivoli Monitoring Msg and Collaboration ASPU6LL by the Site Technical Contact as listed on the Passport PR DAY ooCoD Temp Use Chrg Advantage enrollment form. • eCare for Software is an initiative designed to enhance Terms and conditions your electronic support experience by providing the following advantages: This product is only available via Passport Advantage. It − Single view of IBM distributed software that is not available as shrinkwrap. includes easy/integrated access to the following information and functions: Agreement: For orders under Passport Advantage: IBM International Program License Agreement (IPLA), IBM -- Marketing International Passport Advantage Agreement (PAA), and -- Technical

204-131 -10- an IBM International Passport Advantage Agreement Product Web site Enrollment Form. A complete list of products and licensing documents is Transferable: Yes, except for programs acquired at a available at the following Web site discount or allowance. http://www.ibm.com/software/tivoli/products Limited warranty applies: Yes /licensing.html

Guarantee: 30 day money-back guarantee applies the On/Off Capacity on Demand: To be eligible for On/Off first time you license the IBM program. Capacity on Demand pricing, customers must be enabled for temporary capacity on the corresponding hardware, Usage restriction: Yes. Usage is limited to the quantity and the required contract, Z125-6907, Amendment for of processors licensed. iSeries and pSeries Temporary Capacity On Demand — Software — must be signed prior to use. Volume offering (IVO): No Prices Upgrade protection applies: Covered as long as IBM Tivoli Support is in effect Passport Advantage

Educational allowance available For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Part number fulfillment: No. Special education prices are Partner. Additional information is also available at available for qualified customers through Passport http://www.ibm.com/software/passportadvantage Advantage.

Licensed program materials availability Order now • Restricted materials of IBM: None • Non-restricted source materials: None To order, contact the Americas Call Centers, your local • Object code only (OCO): All IBM representative, or your IBM Business Partner.

Maintenance applies To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968). Software Maintenance under Passport Advantage: Yes Phone: 800-IBM-CALL (426-2255) Complementary introductory support: Not available Fax: 800-2IBM-FAX (242-6329) Internet: ibm— [email protected] Software Maintenance and end of support (EOS): Mail: IBM Americas Call Centers Software Maintenance for an IBM Tivoli program is one Dept: IBM CALL, 11th Floor year from the date IBM or your Business Partner makes 105 Moatfield Drive the program available to you. North York, Ontario Canada M3B 3R1 EOS for programs or versions/releases of programs will be announced 12 months prior to the effective date. Reference: YE001

Software Maintenance for IBM Tivoli products and The Americas Call Centers, our national direct marketing Passport Advantage organization, can add your name to the mailing list for catalogs of IBM products. Support Center applies: Yes. Access is available through the IBM Support Center, 800-IBM-SERV (426-7378). Note: Shipments will begin after the planned availability date. Support Web site for problem reporting Trademarks http://www.ibm.com/software/support /probsub.html Domino and iSeries are trademarks of International APAR mailing address: Business Machines Corporation in the United States or other countries or both. IBM Tivoli Systems Passport Advantage, Tivoli, AIX, S/390, zSeries, 11400 Burnet Road POWERparallel, pSeries, eServer, Notes, z/OS, Systempac, NetView, DB2, and Lotus are registered trademarks of Austin, TX 78758 International Business Machines Corporation in the United USA States or other countries or both. Attention: Product Development Intel is a trademark of Intel Corporation. Microsoft and Windows are trademarks of Microsoft IBM Operational Support Services — Support Line: No Corporation. UNIX is a registered trademark of the Open Company in the IBM Software Support Guide Web site United States and other countries. Other company, product, and service names may be To view a document that provides guidelines and trademarks or service marks of others. reference materials for IBM Service and Support, visit http://techsupport.services.ibm.com/guides /handbook.html

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