DOCSLIB.ORG

Customer's New Voice

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Customer's New Voice Additional praise for Customer’s New Voice: Extreme Relevancy and Experience through Volunteered Customer Information “The always connected digital lifestyle means consumers are continuously sharing information about their specific wants and desires. Is your business positioned to take advantage of this shift? The Customer’s New Voice points the way with actionable information as to how your organization can confidently move forward. —Kathy Koontz, Associate Vice President, Customer Information Management, Nationwide Insurance “In the Customer’s New Voice, McKean’s astute insights force us to take a hard look at chasing customer mediocrity by only building information proxies of what’s inside the customer’s head. He creditably demonstrates that the most effective path toward driving tomorrow’s profitably is not only by businesses answering questions about customers, but increasingly how businesses inspire customers to volunteer their own answers to business’s questions.” —Marc Teerlink, Chief Business Strategist, IBM Watson Group, IBM “The Customer’s New Voice brings us the blunt reality that the most advanced technology or analytics will only reach a fraction of its full potential without integrating the insights that exist inside the heads of our customers. In the context of the new connected and “sharing” consumer, McKean clearly illustrates the steps taken by today’s business innovators to inspire new levels of volunteered customer knowledge for the win/win of unprecedented levels of product relevancy and customer experience.” —Dr. Mark Jeffery, Director of Technology Initiatives, Center for Research on Technology and Innovation at the Kellogg School of Management, Northwestern University “The consumer view of big data analytics is a critical perspective that is essential to the ultimate realization of the value potential made possible by today’s information revolution. John’s refreshing viewpoint on the empowerment of the individual in taking ownership and control of data assets is an indispensable read for anyone who wants to understand the future of big data analytic.” —Stephen Brobst, Chief Technology Officer, Teradata Corporation “Customer generated information is mind boggling and the amount of insight available is growing at a far faster pace than businesses can process. That’s why I love John’s new book. The history of how we got here is intriguing, but the practical guide to “what do I need to do today” in invaluable. Driving change through an organization is no small feat. Having a roadmap to start with is priceless.” —Joni Newkirk, CEO Integrated Insight; former Senior Vice President, Business Insight & Improvement—Walt Disney Parks and Resorts “In The Customer’s New Voice John McKean has comprehensively documented the “we” economy of customers who are connected 24/7, never more than a click or a swipe away from your business. But don’t even think about trying to compete if you don’t have your customer’s trust.” —Don Peppers, Author, Thought Leader, Founding Partner, Peppers & Rogers Group “John McKean is a twenty-first century pioneer exploring the emerging personal data economy. The Customer’s New Voice is a foray into the future of consumer interactions and reveals how your business can capitalize.” —John Lovett, Senior Partner, Web Analytics Demystified, Former President, Digital Analytics Association and Sr. Analyst at Forrester Research “McKean’s the Customer’s New Voice is a thorough handbook for the paradigm shift with the consumer now in control! This book’s cases and tool sets will guide navigation in the new digital economy with benefits based on currency minted in trust and respect.” —Cathy Burrows, Director, Strategic Initiatives & Infrastructure at RBC (Royal Bank of Canada) “John McKean’s concise and thoroughly researched the Customer’s New Voice provides a detailed account of the history and current technology to which consumer’s behaviour has been reactive, and less than predictable. Defining terms and new behaviours of those consumers and the models to which modern and next generation businesses will be expected to interact, in a candid and deep assessment of the next generation of consumer behaviour and business/systems requirements. Practical history, statistics, and examples are widely used, this book will become the Information Purveyors’ bible of who/what/how, and should be on the desk of anyone who designs, implements, and interacts with consumer systems of any kind.” —Michael McIntire, Distinguished Architect, TapJoy; former Chief Technology Officer—Analytics Sears Holdings, Chief Architect User Data at Yahoo!, Chief Architect Data Warehousing at eBay. “In the Customer’s New Voice, McKean makes clear our transition to a digital world doesn’t change the fact that we seek and value advice from those we trust, and understand they must know us—and what matters to us—to provide it. This truth and McKean’s roadmap for implementing it digitally will obsolete the naïve view that massive investments in collecting and analyzing the digital bits and pieces of our lives we inadvertently leave behind can ever substitute for chosen, trusted and engaged relationships.” —Dr. Blake Johnson, Management Science and Engineering, Stanford University “Supported by powerful facts and compelling statistics, the Customer’s New Voice presents an insightful view of today’s brave new world where consumers have sharing discretion over the most valuable dimensions of information that exists in the current business environment. McKean provides concrete examples of how businesses can transform their performance metrics by motivating this sharing while creating a safe and trusted sustainable sharing environment.” —Klaas Wierenga, Senior Engineer, CTO (Chief Technology Officer) Office Enterprise Networking, Cisco Systems “What happens when the big-data-driven organization meets the info- empowered consumer? The Customer’s New Voice will prepare you for the next big shift in company-consumer communication where the data marketplace becomes a two-way street moderated by data aggregation services, infomediaries, and personal data agents.” —Jim Sterne, Founder, eMetrics Summit and Digital Analytics Association “I was inspired by reading McKean’s new book−Customer’s New Voice as it clearly shows us the immense impact that can occur when customers and their volunteered insights are placed at the epicenter of any business with all information, processes and systems in place to empower the customer.” —Darren Herman,VP of Content Services, Mozilla, Named in Top 25 Marketing Innovators and Thought Leaders by iMedia and named “Media All Star” by Media Post. “The Customer’s New Voice brings much needed clarity to a topic that has long been regarded as mysterious: Understanding and acting on your customer’s personal beliefs and preferences. McKean shows you how to engage your customers and act on their specific needs using straightforward analytics and communications.” —David Sonnen, President, Integrated Spatial Solutions, Inc. Global Analyst—Geospatial Technologies—International Data Corporation, Member: Editorial Board Member—GeoWorld Customer’s New Voice Customer’s New Voice Extreme Relevancy and Experience through Volunteered Customer Information JOHN McKEAN Cover image: ©iStock.com/DrAfter123 Cover design: Wiley Copyright © 2015 by John McKean. All rights reserved. Published by John Wiley & Sons, Inc., Hoboken, New Jersey. Published simultaneously in Canada. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 646-8600, or on the Web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, or online at http://www.wiley.com/go/permissions. Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages. For general information on our other products and services or for technical support, please contact our Customer Care Department within the United States at (800) 762-2974, outside the United States at (317) 572-3993 or fax (317) 572-4002. Wiley publishes in a variety of print and electronic formats and by print-on-demand. Some material included with standard print versions of this book may not be included in e-books or in print-on-demand. If this book refers to media such as a CD or DVD that is not included in the version you
Load more

Recommended publications
  • Transportation Technologies, Sharing Economy, and Teleactivities: Implications for Built Environment and Travel
    Transportation Research Part D 92 (2021) 102716 Contents lists available at ScienceDirect Transportation Research Part D journal homepage: www.elsevier.com/locate/trd Transportation technologies, sharing economy, and teleactivities: Implications for built environment and travel Kostas Mouratidis a,*, Sebastian Peters a, Bert van Wee b a Department of Urban and Regional Planning, Faculty of Landscape and Society, Norwegian University of Life Sciences (NMBU), Ås, Norway b Transport and Logistics Group, Faculty of Technology, Policy and Management, Delft University of Technology, Delft, the Netherlands ARTICLE INFO ABSTRACT Keywords: This paper reviews how teleactivities, the sharing economy, and emerging transportation tech­ Emerging mobility nologies – components of what we could call the “App City” – may influencetravel behavior and Information and communications technology the built environment. Findings suggest that teleactivities may substitute some trips but generate (ICT) others. Telework and teleconferencing may reduce total travel. Findings on the sharing economy Urban form suggest that accommodation sharing increases long-distance travel; bikesharing is conducive to Smart cities Literature review more active travel and lower car use; carsharing may reduce private car use and ownership; Coronavirus disease (COVID-19) pandemic ridesourcing (ridehailing) may increase vehicle miles traveled; while the implications of e-scooter sharing, ridesharing, and Mobility as a Service are context-dependent. Findings on emerging transportation
    [Show full text]
  • Sectoral Evolution and Shifting Service Delivery Models in the Sharing Economy
    A Service of Leibniz-Informationszentrum econstor Wirtschaft Leibniz Information Centre Make Your Publications Visible. zbw for Economics Mahmuda, S.; Sigler, T.; Knight, E.; Corcoran, J. Article Sectoral evolution and shifting service delivery models in the sharing economy Business Research Provided in Cooperation with: VHB - Verband der Hochschullehrer für Betriebswirtschaft, German Academic Association of Business Research Suggested Citation: Mahmuda, S.; Sigler, T.; Knight, E.; Corcoran, J. (2020) : Sectoral evolution and shifting service delivery models in the sharing economy, Business Research, ISSN 2198-2627, Springer, Heidelberg, Vol. 13, Iss. 2, pp. 663-684, http://dx.doi.org/10.1007/s40685-020-00110-4 This Version is available at: http://hdl.handle.net/10419/233176 Standard-Nutzungsbedingungen: Terms of use: Die Dokumente auf EconStor dürfen zu eigenen wissenschaftlichen Documents in EconStor may be saved and copied for your Zwecken und zum Privatgebrauch gespeichert und kopiert werden. personal and scholarly purposes. Sie dürfen die Dokumente nicht für öffentliche oder kommerzielle You are not to copy documents for public or commercial Zwecke vervielfältigen, öffentlich ausstellen, öffentlich zugänglich purposes, to exhibit the documents publicly, to make them machen, vertreiben oder anderweitig nutzen. publicly available on the internet, or to distribute or otherwise use the documents in public. Sofern die Verfasser die Dokumente unter Open-Content-Lizenzen (insbesondere CC-Lizenzen) zur Verfügung gestellt haben sollten, If
    [Show full text]
  • Seamless Interoperability and Data Portability in the Social Web for Facilitating an Open and Heterogeneous Online Social Network Federation
    Seamless Interoperability and Data Portability in the Social Web for Facilitating an Open and Heterogeneous Online Social Network Federation vorgelegt von Dipl.-Inform. Sebastian Jürg Göndör geb. in Duisburg von der Fakultät IV – Elektrotechnik und Informatik der Technischen Universität Berlin zur Erlangung des akademischen Grades Doktor der Ingenieurwissenschaften - Dr.-Ing. - genehmigte Dissertation Promotionsausschuss: Vorsitzender: Prof. Dr. Thomas Magedanz Gutachter: Prof. Dr. Axel Küpper Gutachter: Prof. Dr. Ulrik Schroeder Gutachter: Prof. Dr. Maurizio Marchese Tag der wissenschaftlichen Aussprache: 6. Juni 2018 Berlin 2018 iii A Bill of Rights for Users of the Social Web Authored by Joseph Smarr, Marc Canter, Robert Scoble, and Michael Arrington1 September 4, 2007 Preamble: There are already many who support the ideas laid out in this Bill of Rights, but we are actively seeking to grow the roster of those publicly backing the principles and approaches it outlines. That said, this Bill of Rights is not a document “carved in stone” (or written on paper). It is a blog post, and it is intended to spur conversation and debate, which will naturally lead to tweaks of the language. So, let’s get the dialogue going and get as many of the major stakeholders on board as we can! A Bill of Rights for Users of the Social Web We publicly assert that all users of the social web are entitled to certain fundamental rights, specifically: Ownership of their own personal information, including: • their own profile data • the list of people they are connected to • the activity stream of content they create; • Control of whether and how such personal information is shared with others; and • Freedom to grant persistent access to their personal information to trusted external sites.
    [Show full text]
  • Collaborative Consumption: Sharing Our Way Towards Sustainability?
    COLLABORATIVE CONSUMPTION: SHARING OUR WAY TOWARDS SUSTAINABILITY? by SAMUEL COUTURE-BRIÈRE A THESIS SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE DEGREE OF MASTER OF ARTS in THE FACULTY OF GRADUATE AND POSTDOCTORAL STUDIES (Political Science) THE UNIVERSITY OF BRITISH COLUMBIA (Vancouver) December 2014 © Samuel Couture-Brière, 2014 ABSTRACT Collaborative consumption (CC) refers to activities surrounding the sharing, swapping, or trading of goods and services within a collaborative consumption community. First, this MA thesis evaluates the factors contributing to the rapid increase of CC initiatives. These factors include technology, personal economics, environmental concerns, and social interaction. Second, the thesis explores the prospects and limits of CC in terms of sustainability. The most promising prospect is that CC seems to generate social capital and initiate a value shift away from ownership. However, institutional forces promoting growth limit this potential. The thesis concludes that CC itself is not enough to achieve sustainability, and therefore, more political solutions are needed. The paper ends with a critical discussion on the future of our growth-based economic model by suggesting that certain forms of CC could represent the roots of a “post- growth” economy. ii PREFACE This thesis is original, unpublished, independent work by the author, S. Couture-Brière. iii TABLE OF CONTENTS ABSTRACT ...............................................................................................................................................
    [Show full text]
  • Sharing Cities: Catalysts for Developing New Models for Urban Space
    Sharing Cities: Catalysts for Developing New Models for Urban Space Kun Lyu A thesis submitted in partial fulfillment of the requirements for the degree of Master of Landscape Architecture University of Washington 2018 Committee: Iain Robertson Jeffrey Hou Program Authorized to Offer Degree: Landscape Architecture I ©Copyright 2018 Kun Lyu II University of Washington ABSTRACT Sharing Cities: Catalysts for Developing New Models for Urban Space Kun Lyu Chair of Supervisory Committee: Iain Robertson Department of Landscape Architecture “Sharing city” is a prevalent worldwide term now in the context of the emerging sharing economy. This thesis will refine the term of “sharing economy” first and keep investigating the possible current and potential future social effects and spatial implications of sharing activities in urban space. The goal of this paper is to anticipate the major shift of urban space’ usages in the process of increasingly sharing economy growth. Landscape architects can positively help the transformation of urban space to provide higher flexible spaces so that people can image possibilities. This thesis will focus on three major questions. The first section will address the question of how sharing activities will impact urban physical fabrics. In the first part, the paper will focus on investigating a wide range of sharing activities’ current and future possible spatial implications. The second question of this thesis is that how sharing activities reshape the city of social life. The key to the second question is to find the social effects of various sharing activities. The first two questions are intertwined. Literature review and design case studies will be conducted to address them.
    [Show full text]
  • Challenges in the Decentralised Web: the Mastodon Case∗
    Challenges in the Decentralised Web: The Mastodon Case∗ Aravindh Raman1, Sagar Joglekar1, Emiliano De Cristofaro2;3, Nishanth Sastry1, and Gareth Tyson3;4 1King’s College London, 2University College London, 3Alan Turing Institute, 4Queen Mary University of London faravindh.raman,sagar.joglekar,[email protected], [email protected], [email protected] Abstract cols to let instances interact and aggregate their users to offer a globally integrated service. The Decentralised Web (DW) has recently seen a renewed mo- DW platforms intend to offer a number of benefits. For ex- mentum, with a number of DW platforms like Mastodon, Peer- ample, data is spread among many independent instances, thus Tube, and Hubzilla gaining increasing traction. These offer al- possibly making privacy-intrusive data mining more difficult. ternatives to traditional social networks like Twitter, YouTube, Data ownership is more transparent, and the lack of centralisa- and Facebook, by enabling the operation of web infrastruc- tion could make the overall system more robust against techni- ture and services without centralised ownership or control. cal, legal or regulatory attacks. Although their services differ greatly, modern DW platforms mostly rely on two key innovations: first, their open source However, these properties may also bring inherent chal- software allows anybody to setup independent servers (“in- lenges that are difficult to avoid, particularly when consid- stances”) that people can sign-up to and use within a local ering the natural pressures towards centralisation in both so- community; and second, they build on top of federation pro- cial [12, 49] and economic [42] systems.
    [Show full text]
  • The Sharing Economy: an Exploratory Study on Revenue Models of Belgian Digital Platforms and Sharing Initiatives Karijn Bonne Artevelde University of Applied Sciences
    AUTEURS The sharing economy: an exploratory study on revenue models of Belgian digital platforms and sharing initiatives Karijn Bonne Artevelde University of Applied Sciences ABSTRACT At present, all kinds of sharing initiatives are active in Belgium, and many still are being launched. Within the sharing economy, peers, consumers or private persons give each other temporary access to (otherwise unused) goods. It is called a two-sided platform economy: platform owners match con- sumers with needs and suppliers with haves. Key to success is to build and maintain a critical mass of users on the platform. Although the sharing economy seems a growing business, the question arises whether these platforms are able to evolve into valid businesses. The focus of this paper is how sharing initiatives generate revenue, especially since sharing, lending, swapping, etc. are often free of charge. Nicky Malfliet Platform owners (N=20) of (mainly) Belgian sharing initiatives were interviewed. Results of the study Artevelde University of show that the transactional or commission based model is used the most. However, there is no one- Applied Sciences size-fits-all approach to create, deliver, and capture value. Therefore, many platforms combine various revenue models for different target groups or services. Some platforms started without any earnings in mind because the founders value(d) sustainability and social issues more than financial ones. Of course, without earnings, the platform cannot expand and must eventually evolve towards extra re- venue stream and towards another model. Each model has its issues: the transaction-based model is a ”low margin, high volume model”. Another downside to the transaction model is that peers can skip and bypass the platform.
    [Show full text]
  • SOCIAL SHAPING of TWITTER a Comparative Analysis of Twitter Use by Dutch and American Book Publishers
    SOCIAL SHAPING OF TWITTER A comparative analysis of Twitter use by Dutch and American book publishers by Annefloor F. Samsom 323904 Prof. Dr. J. Jansz (supervisor) P. McCurdy, PHD (second reader) Erasmus University of Rotterdam Faculty of History and Arts Master Media and Journalism February 2010 SOCIAL SHAPING OF TWITTER SOCIAL SHAPING OF TWITTER A comparative analysis of Twitter use by Dutch and American book publishers Annefloor Samsom [email protected] www.twitter.com/annefloors 323904 Supervisor: Prof. Dr. J. Jansz Second reader: P. McCurdy, PHD Erasmus University Rotterdam Faculty of History and Arts Master Media and Journalism 2 SOCIAL SHAPING OF TWITTER PREFACE My first encounter with Twitter was during my internship at a Digital Marketing Agency in New York City, in the summer of 2009. There I was responsible for keeping several Twitter channels updated for numerous book publishers, which can be considered as business-to-consumer tweeting. Being an active participant in the Twitter environment, I was surprised by how many people were frequently using Twitter and were willing to communicate with other users, even if it were businesses. As I was sending out tweets for clients and responded to tweets from other users, I was having a conversation with customers within the social media environment. This is where my enthusiasm for Twitter started: I believe in Twitter, and I am glad that I had the chance to be part of both Dutch and American Twitter communities. I am deeply grateful for the support and encouragement of my supervisor during this thesis project, Professor Jansz. It was great to find another Twitter believer and I am thankful for the inspiring and ongoing discussions we could have about Twitter and my thesis.
    [Show full text]
  • Funkwhale (Semblable À : Soundcloud Et Grooveshark) Copie D’Écran, Funkwhale
    La Fée diverse déploie ses ailes Il n’est pas si fréquent que l’équipe Framalang traduise un article depuis la langue italienne, mais la récapitulation bien documentée de Cagizero était une bonne occasion de faire le point sur l’expansion de la Fediverse, un phénomène dont nous nous réjouissons et que nous souhaitons voir gagner plus d’amplitude encore, tant mieux si l’article ci-dessous est très lacunaire dans un an ! Article original : Mastodon, il Fediverso ed il futuro decentrato delle reti sociali Traduction Framalang : alainmi, Ezelty, goofy, MO Mastodon, la Fediverse et l’avenir des réseaux décentralisés par Cagizero Peu de temps après une première vue d’ensemble de Mastodon il est déjà possible d’ajouter quelques observations nouvelles. Tout d’abord, il faut noter que plusieurs personnes familières de l’usage des principaux médias sociaux commerciaux (Facebook, Twitter, Instagram…) sont d’abord désorientées par les concepts de « décentralisation » et de « réseau fédéré ». En effet, l’idée des médias sociaux qui est répandue et bien ancrée dans les esprits est celle d’un lieu unique, indifférencié, monolithique, avec des règles et des mécanismes strictement identiques pour tous. Essentiellement, le fait même de pouvoir concevoir un univers d’instances séparées et indépendantes représente pour beaucoup de gens un changement de paradigme qui n’est pas immédiatement compréhensible. Dans un article précédent où était décrit le média social Mastodon, le concept d’instance fédérée était comparé à un réseau de clubs ou cercles privés associés entre eux. Certains aspects exposés dans l’article précédent demandent peut-être quelques éclaircissements supplémentaires pour celles et ceux qui abordent tout juste le concept de réseau fédéré.
    [Show full text]
  • “Over-The-Top” Television: Circuits of Media Distribution Since the Internet
    BEYOND “OVER-THE-TOP” TELEVISION: CIRCUITS OF MEDIA DISTRIBUTION SINCE THE INTERNET Ian Murphy A dissertation submitted to the faculty at the University of North Carolina at Chapel Hill in partial fulfillment of the requirements for the degree of Doctor of Philosophy in the Department of Communication. Chapel Hill 2018 Approved by: Richard Cante Michael Palm Victoria Ekstrand Jennifer Holt Daniel Kreiss Alice Marwick Neal Thomas © 2018 Ian Murphy ALL RIGHTS RESERVED ii ABSTRACT Ian Murphy: Beyond “Over-the-Top” Television: Circuits of Media Distribution Since the Internet (Under the direction of Richard Cante and Michael Palm) My dissertation analyzes the evolution of contemporary, cross-platform and international circuits of media distribution. A circuit of media distribution refers to both the circulation of media content as well as the underlying ecosystem that facilitates that circulation. In particular, I focus on the development of services for streaming television over the internet. I examine the circulation paths that either opened up or were foreclosed by companies that have been pivotal in shaping streaming economies: Aereo, Netflix, Twitter, Google, and Amazon. I identify the power brokers of contemporary media distribution, ranging from sectors of legacy television— for instance, broadcast networks, cable companies, and production studios—to a variety of new media and technology industries, including social media, e-commerce, internet search, and artificial intelligence. In addition, I analyze the ways in which these power brokers are reconfiguring content access. I highlight a series of technological, financial, geographic, and regulatory factors that authorize or facilitate access, in order to better understand how contemporary circuits of media distribution are constituted.
    [Show full text]
  • On the Security of Single Sign-On
    On the Security of Single Sign-On Vladislav Mladenov (Place of birth: Pleven/Bulgaria) [email protected] 30th June 2017 Ruhr-University Bochum Horst G¨ortz Institute for IT-Security Chair for Network and Data Security Dissertation zur Erlangung des Grades eines Doktor-Ingenieurs der Fakult¨atf¨urElektrotechnik und Informationstechnik an der Ruhr-Universit¨atBochum First Supervisor: Prof. Dr. rer. nat. J¨org Schwenk Second Supervisor: Prof. Dr.-Ing. Felix Freiling www.nds.rub.de Abstract Single Sign-On (SSO) is a concept of delegated authentication, where an End- User authenticates only once at a central entity called Identity Provider (IdP) and afterwards logs in at multiple Service Providers (SPs) without reauthenti- cation. For this purpose, the IdP issues an authentication token, which is sent to the SP and must be verified. There exist different SSO protocols, which are implemented as open source libraries or integrated in commercial products. Google, Facebook, Microsoft and PayPal belong to the most popular SSO IdPs. This thesis provides a comprehensive security evaluation of the most popular and widely deployed SSO protocols: OpenID Connect, OpenID, and SAML. A starting point for this research is the development of a new concept called malicious IdP, where a maliciously acting IdP is used to attack SSO. Generic attack classes are developed and categorized according to the requirements, goals, and impact. These attack classes are adapted to different SSO proto- cols, which lead to the discovery of security critical vulnerabilities in Software- as-a-Service Cloud Providers, eCommerce products, web-based news portals, Content-Management systems, and open source implementations.
    [Show full text]
  • ©2015 Luke Drake ALL RIGHTS RESERVED
    ©2015 Luke Drake ALL RIGHTS RESERVED THE DYNAMICS OF AN EXPANDING COMMUNITY ECONOMY: COMMUNITY GARDEN NETWORKS AND CLUSTERS IN NEW JERSEY By LUKE DRAKE A dissertation submitted to the Graduate School-New Brunswick Rutgers, The State University of New Jersey In partial fulfillment of the requirements For the degree of Doctor of Philosophy Graduate Program in Geography Written under the direction of Kevin St. Martin And approved by _____________________________________ _____________________________________ _____________________________________ _____________________________________ _____________________________________ New Brunswick, New Jersey January, 2015 ABSTRACT OF THE DISSERTATION The dynamics of an expanding community economy: Community garden networks and clusters in New Jersey By LUKE DRAKE Dissertation Director: Kevin St. Martin This dissertation examines the role of networks in producing community gardens. It does so by tracing the flows of knowledge, labor, and materials within individual garden sites, between gardens, and between gardens, institutions and other community groups. Given the attention it has gained for themes of sustainability, local food production, and community building, it is important to understand the network dynamics through which community gardens are started, grow, and change. To this end, my study has three research questions: Which places foster community gardens? How do internal dynamics govern community garden maintenance? Lastly, how do dynamics between community gardens affect the work of garden sites? This study centers on the case of community gardening in New Jersey, but it also uses national surveys in order to ground the case study materials in a broader context. The research methods began with a survey of 445 community gardening organizations in the U.S. and Canada, followed by discourse analysis of archival documents on community gardening in the U.S.
    [Show full text]