Annual Report 2020 | 9 National Bank of Oman 2020 Overview
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ANNUAL REPORT NBO.OM حضــرة صاحــب الجاللــة الســلطان هيثــم بن طــارق المعظم ‐ حفظه اهلل ورعاه حضــرة صاحــب الجاللــة الســلطان قابــوس بن ســعيد المعظم ‐ طيب اهلل ثراه HIS MAJESTY SULTAN QABOOS BIN SAID HIS MAJESTY SULTAN HAITHAM BIN TARIK CONTENTS 04 88 2020 Overview Statement of Financial Positions at 31 December 2020 10 Chairperson’s Report 2020 200 Muzn Islamic Banking 16 Board Members’ Profiles 205 Muzn Islamic Banking: Basel II & III – Pillar III Report 2020 22 Executive Management 233 Muzn Islamic Banking: 24 Financial Statement Management Discussion and Analysis Report 2020 290 Branch Network 36 Corporate Governance Report 2020 58 Basel II and III – Pillar III Report 2020 1 2020 Overview OUR VISION: TO BE THE BANK OF CHOICE NATIONAL BANK OF OMAN 2020 OVERVIEW NBO BELIEVES IN THE POWER OF INNOVATION AS A CATALYST FOR GREATER CONVENIENCE AND ACCESSIBILITY AND HAVE CONTINUED TO UTILISE TECHNOLOGY TO CREATE MORE SEAMLESS EXPERIENCES FOR ITS CUSTOMERS Amal Suhail Bahwan Chairperson ANNUAL REPORT 2020 | 9 NATIONAL BANK OF OMAN 2020 OVERVIEW We are taking future-driven steps to safeguard and optimise our business and at the same time foster CAPITAL our people, specially our young Omani workforce CHAIRPERSON’S ADEQUACY RATIO 16.4% to reach their full potential. We are confident in the capabilities of the Omani caliber and believe that we have a very talented pool of Omanis that could lead this Fee income for the year 2020 is OMR 26.1 million, organization to greater success during the next phase REPORT 2020 lower compared to last year by 24.1 per cent. The lower of our growth journey. economic activity arising out of COVID-19 and the In July 2020, we welcomed Abdullah Al Hinai as the On behalf of the Board of Directors of National Bank of considerable resilience and its ability to withstand resultant lockdown, coupled with regulatory guidelines new Chief Executive Officer of the National Bank of Oman SAOG, I am pleased to present the 2020 Annual adverse shocks continued to be strong. to waive certain fees have impacted most of our fee Oman and are certain that he will play a critical role in Report for the period ended 31st December 2020. lines from 2019. However with the economic activity the transformational journey of the bank and reinforce As an essential service, the sector was able to continue picking up after the Government eased the lockdown operating through the crisis and played a key role in our nation’s vision in building a system that empowers restrictions, the fee income has started showing national talent. OMAN’S ECONOMY implementing many of the government’s policies to gradual improvement in the fourth quarter. support SMEs and corporates. The Sultanate’s economy is anticipated to make a Total expenses in 2020 were OMR 63.9 million, CORPORATE GOVERNANCE positive recovery with an estimated average four It supported the economy by providing relief to the marginally higher by 0.3 per cent compared to percent of growth over the 2021-2022 timeframe. affected borrowers in the form of deferment of loans corresponding period last year. I am honored to be elected as the Chairperson of NBO According to the World Bank, the recovery will be besides extending additional credit to meet the for a period of three years. The new board includes fueled by the fiscal strategy unveiled by His Majesty financing needs of the economy. We are expecting Net Impairment charge for 2020 is OMR 31.3 million, Sheikh Abdulla Al Thani as Deputy Chairperson, Mr Sultan Haitham bin Tarik, dubbed the ‘Medium Term the sector to begin its recovery by re-accelerating compared to OMR 7.7 million for the corresponding Hamad Al Wahaibi, Ms Najat Al Lawatia, Mr Ghassan Fiscal Balance Plan (2020 – 2024). This provides a across a number of metrics in 2021. Future growth in period last year. In addition to the provisions as per IFRS Al Hashar, Mr Mohammed Ismail Mandani, Mr Rahul Kar, blueprint for achieving fiscal sustainability during this the market will stem from the increasing importance 9, the bank had provided for additional management Mr Fahad Badar, Mr Joseph Abraham, Mr Said Al Habsi period, notably by paring debt, prioritizing spending of Islamic finance, a clear opportunity to leverage for overlays because of stressed macro economic and Dr. Ghazi Al Alawi. towards strategic national objectives, conserving and Muzn Islamic’s performance and growth potential. assumptions and certain collective provisions for potential restructuring, considering the instalment boosting State reserves, and monetizing government KEY ACHIEVEMENTS assets, among other goals. This will also be supported OPERATING PERFORMANCE deferrals sought by customers. by an increase in local consumption and the roll-out of Gross loans and advances as at 31st December 2020 Rounding off a busy 2020, NBO has not only embraced Value-Added Tax (VAT). Given this backdrop, the net profit for the year 2020, are at OMR 3.04 billion, showing growth of 4.2 per the challenges emerging from this disruption but has stood at OMR 18.1 million, compared to OMR 51.4 thrived. Driven by a desire to offer the very best to our In a step towards renewed renaissance of Oman, His cent over last year. Customer deposits correspondingly million for the same period last year, showing a customers, by remaining agile, resilient, and continuing Majesty Sultan Haitham bin Tarik, issued a series of are at OMR 2.5 billion, with the bank continuing to decrease of 64.7 per cent - primarily due to lower to focus on innovation, we have quickly adapted to Royal Decrees in 2020 appointing a new Council of maintain a healthy low cost mix. income and higher loan impairment charge, mainly a rapidly altered landscape and continue to pioneer Ministers, along with a number of undersecretaries, arising out of COVID-19 pandemic. The bank’s core equity and total capital Adequacy service excellence and strengthen our reputation as the governors, and other senior officials. The Royal Decrees Ratio stands at 12 per cent and 16.4 per cent ‘bank of choice’. were a welcome step to decrease capital expenditure Net Interest for the year 2020 is OMR 90.9 million, respectively and is considered adequate, given the at a time of fiscal constraints, with the main aim is to showing a decrease of 3.3 per cent over the economic circumstances. Thanks to our focus on digital, we were able to streamline governmental operations by centralizing corresponding period last year, primarily due to margin smoothly adapt to the challenges posed by COVID-19, decision making, improving speed and flexibility to compression. With more customers opting for deferral seamlessly enabling our employees to work from home benefit the economy, and supporting the private of installments as allowed by regulations, the bank ORGANIZATIONAL UPDATES and continue to offer a superiour customer experience. sector and foreign investment. In addition to the was holding additional deposit buffers to manage the The year 2020 has undoubtedly proven to be full of Enhancing our digital channels to enable customers to above measures, endorsed by His Majesty, aiming at liquidity. In addition to this, the reduction in LIBOR challenges, where we have witnessed economies bank from home, we launched our digital remittance enhancing non-oil revenue and reducing spending during the year, coupled with increase in OMR cost across the globe be impacted by adverse market service, where customers can send funds in real time on government units, leading to fiscal sustainability, of funds due to tightening liquidity in the market conditions caused by the pandemic. It changed the way to seven different countries, without having to set foot the State’s General Budget for Fiscal Year 2021 has have resulted in NII being lower year on year. The NII governments, businesses and people interact and saw outside the door. To promote financial inclusion among been prepared in a way that goes in line with the margin for 2020 registered 2.9 per cent and is lower exponential growth of online banking and e-Commerce all sectors, we also launched our new multi-lingual objectives of Oman Vision 2040 and Tenth Five-Year compared to 3.1 per cent for the corresponding period platforms. But with every challenge, there are mobile banking service, which is part of the bank’s Plan (2021-2025). One more notable achievement saw last year because of above stated reasons. However the opportunities and hope. This is particularly true when award-winning Mobile App. Continuing to open up the Sultanate successfully concluding the issuance of bank continued to support the borrowing needs of its it comes to NBO. more channels of communication with our customers, RO 208 million local sovereign sukuk. Furthermore, the customers in this time of need, and selectively grew the we added a new WhatsApp service allowing customers NBO built a strong foundation to sustain its future 2021 Budget endeavours to enable the private sector loan book during the year. to chat in real time with the bank, and get answers to a and to continue this path and focused on shaping to play a greater role in accelerating economic growth, wide range of queries. an organization structure that is aligned to strategic and to create more job opportunities. priorities, as it is an important part of NBO’s Another key achievement was the expansion of our FORBES transformation and vision, People, Brand, Digital, Asset network of self-service kiosks for debit and Badeel FINANCIAL SECTOR MIDDLE EAST’S TOP Quality, Liabilities, Optimization, and Partnerships. pre-paid cards. We now have 31 kiosks where In order for us to achieve the goals outlined, we are customers can replace and renew their cards, without Oman’s banking and financial services sector has gone undertaking very critical steps that will protect the needing to go into a branch.