IMPACT REPORT 2020 Proud to be the go-to agency for older New Yorkers DEAR FRIEND, Table of Contents The COVID-19 pandemic has left its mark on just about every aspect of life. Looking back at 2020, I reflect on the many JASA Locations...... 2 obstacles we faced and the opportunities we created. The need Our Reach...... 3 for JASA services continues to increase, and the COVID-19 Overview of Services...... 4 pandemic made that need abundantly clear. Hundreds of new Thank You to Our Frontline Workers...... 6 requests for services came in weekly. During this unprecedented time, your support enabled JASA to continue to adapt, innovate, Programs: and meet the evolving needs of older adults. Housing...... 8 Home-Delivered Meals...... 10 The numbers enclosed in this report are breathtaking, but they don’t tell the full story. We want you to meet the determined staff Senior Centers...... 12 who have been out on the frontlines during the pandemic. We want Naturally Occurring Retirement Communities (NORCs)...... 14 you to hear from the remarkable seniors you’ve helped this year Home Care...... 16 as they faced extraordinary challenges. Your generosity delivered emergency meals, thousands of wellness calls, and virtual programs Caregiver Support...... 18 to keep seniors active, supported, and engaged. You gave seniors Mental Health...... 20 and their families a safety net when they needed it the most. Legal Services...... 22

For 52 years, JASA has been the go-to agency for all older New Case Management...... 24 Yorkers. With your continued partnership, I am confident we Sundays at JASA...... 26 will continue to be that lifeline. These stories of perseverance, Chronic Disease Management...... 28 strength, and belonging are because of you - our caring Care Transitions...... 30 community of supporters. Elder Abuse...... 32 Thank you for your commitment to JASA and the 40,000 older Palliative Care...... 34 adults we serve each year. JASA is so grateful to you, and to all Adult Protective Services (APS) of our donors, supporters, volunteers, staff members, and other and Community Guardian Program (CGP)...... 36 stakeholders who make this work possible. Your support has a significant impact, improving the lives of older New Yorkers and Information and Referrals...... 38 honoring them as vital members of society. JASAChat...... 40 Supporters: JASA Donors...... 42 I hope you share pride in all that we were able to accomplish together. Legacy Society...... 45 A Special Thanks to UJA-Federation of ...... 45 Our deepest thanks, Supporters: Elected Officials...... 46 Board of Trustees...... 47

Kathryn Haslanger Executive Leadership Team...... 47

CHIEF EXECUTIVE OFFICER, JASA Photography Nick Carter credit: Photo Financial Statements...... 48

JASA Impact Report 2020 1 JASA Locations Our Reach 52 50+ 2,000+ 10+ YEARS OF LOCATIONS STAFF MEMBERS LANGUAGES EXPERIENCE SPOKEN BY STAFF 40,000+ 12,797 12,595 Older adults Members Individuals across all in 22 Senior received of our Centers information and programs assistance 7,258 5,749 Case Members BRONX Management in 14 NORC clients programs 5,588 4,085 2,280 Adult Protective Home-Delivered Tenants in 11 Services Meals Affordable clients recipients Housing buildings 1,992 1,668 Legal Health Services Services clients participants LONG ISLAND 1,005 1,000 943 Palliative Volunteers Elder Abuse Care clients survivors assisted 843 800 Home Care Community clients Guardian program clients 682 566 355 Caregivers Mental Advocacy supported Health participants clients 350 187 JASAChat Sundays volunteers at JASA matched students

2 JASA Impact Report 2020 JASA Impact Report 2020 3 Overview of Services

ARTS & SENIOR CENTERS MENTAL HEALTH SERVICES HOME-DELIVERED ADULT PROTECTIVE SERVICES EDUCATION Centers of community Licensed mental health clinics, MEALS Crisis intervention, supervision Continuing for seniors seeking group in-home care, and friendship houses Nutritious and of daily activities, supportive education activities, trips, special for older adults suffering with or life-sustaining meals counseling, and financial opportunities events, and meals recovering from depression, anxiety, delivered to frail, management for abused, or other mental health issues homebound seniors neglected, or exploited adults

ACTIVE OLDER ADULTS VULNERABLE OLDER ADULTS

ADVOCACY NATURALLY OCCURRING RETIREMENT CASE MANAGEMENT HOME CARE COMMUNITY Trainings and resources COMMUNITIES (NORCS) Individualized, comprehensive Home health aides, GUARDIAN PROGRAM to empower seniors to Health, education, recreation, and social work assessments that provide direct personal care Legal responsibility advocate for themselves support for residents of apartment complexes assistance or referrals assistance, and for vulnerable seniors and their communities with where many neighbors are 60+ to help seniors live safely nursing services for judged incapacitated at home older adults by the courts

SERVING ALL SENIORS

CARE TRANSITIONS HOUSING LEGAL ASSISTANCE CAREGIVERS Targeted intervention to help Affordable, safe, secure, and Free legal services for older Support groups, older adults safely transition accessible housing for seniors adults living in Queens respite services, and from hospital to home referrals for family HELP CENTER ELDER ABUSE PREVENTION caregivers of ill or CHRONIC DISEASE Trained social workers answer AND INTERVENTION disabled older MANAGEMENT inquiries from seniors and Social workers and attorneys family members Evidence-based programs that their families assist victims of abuse enable seniors to successfully manage their health

4 JASA Impact Report 2020 JASA Impact Report 2020 5 Thank You to Our Frontline Workers “ I have a responsibility; I am on the front line. Once I get to the door and Thank you to JASA’s social workers, mobile meal aides, drivers, home health aides, housing “ I like doing what I do. see the smile on the client’s face, porters, maintenance workers, property managers, service coordinators, and many other I have to get food then it’s a great day.” – LINDA staffers who risked their own safety to provide essential services during the pandemic. We are out and help people. grateful for your service and your role in ensuring the health and safety of New York’s seniors. We are in this crisis together.” – RICKY

“ I provide critical “ I didn’t have the time to think services to vulnerable about what was coming, I just older New Yorkers. need to be there for the tenants The safety and well- who need me.” – ANASTASIYA being of all residents is a top priority.” – JOSEPHINE

“ I don’t consider myself a hero. We have to protect the people we work with.” – MIGUEL

“ It’s a rewarding feeling. You feel good when you can do something to help somebody else.” – RADCLIFFE

6 JASA Impact Report 2020 JASA Impact Report 2020 7 “ It’s been really hard and scary. Housing Luckily, I have my apartment Joan is 80 years old and lives in one of JASA’s affordable at JASA.” – JOAN senior buildings. She says she has everything she needs 2,280 - a lovely apartment, a view of the beach, proximity to TENANTS shops and a pharmacy, and JASA staff downstairs if she needs help. She loves her big family. She is the youngest 170 of six siblings and often visited her sister in happier times. HAND SANITIZER STATIONS MOUNTED She’s very close with her son Patrick. He used to visit twice a week to take her out to dinner. In the beginning of the pandemic, with social-distancing restrictions and fearful 4,000+ for her safety, Patrick couldn’t visit her at her home. It has MASKS DISTRIBUTED “ It has been terrifying. been terrifying for both of them - they each worry about the effect of isolation and the number of cases in Joan’s I can no longer visit 80,000+ neighborhood. Patrick has relied on JASA housing staff to EMERGENCY MEALS my mother. I call check on his mom and ensure she has what she needs. PROVIDED every day to make Since the start of COVID-19, frontline housing staff have sure she’s staying enhanced our cleaning protocols, increased the frequency of disinfection and home.” — PATRICK sanitation, distributed donated meals, responded to medical emergencies, and continually disseminated new information to tenants as changes and new updates occurred. Social services staff regularly call all the tenants to make sure they have OVERHEARD AT JASA: access to food and other support and to let them know they are not alone. My husband and I are very grateful to live in JASA housing. “ During the pandemic we were able to receive frozen meals, JASA owns, manages, and operates 11 affordable housing buildings. JASA is an industry free Chromebooks, free Wi-Fi, and free instructions on leader in providing safe, affordable, and accessible apartments for more than 2,000 older how to use it. Many in the building speak Russian as their adults and disabled individuals. All buildings include on-site social services, with staff fluent in a variety of languages. JASA provides the best possible homes and communities for first language and the building has an English and residents, including ongoing capital improvements and green energy initiatives. Russian-speaking service coordinator, who provides great support. ” —­ MARILYN 8 JASA Impact Report 2020 JASA Impact Report 2020 9 Home-Delivered Meals “ Our JASA social worker is so helpful. At 100 years strong, Nanette lives independently in her Providing dinner own home. She has received home-delivered meals from 4,085 every day is no CLIENTS JASA for the past 18 years. The meals are one way that she is able to remain in her Brooklyn apartment, where small task. Without 746,921 she feels connected to the people, places, and things JASA, it would be a that give her meaning. Unsurprisingly, COVID-19 has MEALS SERVED huge problem.” made that tougher. — NANETTE 5,500 Nanette has also revealed another important trend. CHECK IN CALLS MADE Serving older adults is now a multi-generational TO CLIENTS challenge. Both Nanette and her daughter Miryam are older adults and more at risk from serious complications 59,100 of COVID-19. Miryam used to visit her mother regularly, SHELF-STABLE MEALS but with social distancing restrictions, she has only DELIVERED been able to visit a few times since the beginning of the pandemic. They’re grateful that they can rely on JASA to 35,000 make sure that Nanette will always have a meal. EXTRA SNACKS Since March 2020, the number of urgent requests from DELIVERED seniors and their families have tripled, with 95% needing food. JASA’s meals staff have been on the front lines since OVERHEARD AT JASA: day one making sure all clients have food and know they are not alone. This program JASA’s meals-delivery driver is an absolute delight. Every continues to operate in-person, delivering meals to roughly 2,000 seniors each week, with a modified delivery process to ensure the safety of clients and staff. Beyond the “ morning, we wave and say thank you and let him know ready-to-eat meals, the program also provides supplemental shelf-stable meals to that we appreciate his coming. What’s important ensure that clients have enough food at home. is that it’s not just the food. I can do that with ordering groceries online, but with JASA, somebody is taking JASA’s home-delivered meals team of nutritionists, drivers, and social workers deliver meals care of us. JASA is there for us. —­ TED AND HARRIET directly to the homes of seniors. JASA provides more than the food; we provide a safety net. Many clients depend on the daily meal that JASA delivers as their primary meal. Too ” frequently, our meal deliverers are their only social contact during the day. JASA’s team sees clients daily, knows their routines, and knows when something is wrong.

10 JASA Impact Report 2020 JASA Impact Report 2020 11 Senior Centers

Aaron and Eva have been married for 50 years and are still inseparable. They grew up next door to one another 12,797 in Guyana, and worked hard to create careers and better MEMBERS opportunities after arriving in the United States. Eva was a school principal and Aaron worked as a factory supervisor. 17,209 They enjoy being active and helping their community. GRAB-AND-GO MEALS DISTRIBUTED “ We really do miss Before COVID-19, they attended their JASA senior the center. Although center every day, volunteering in the kitchen, working with other advisory board members to create 1,687 we see our friends programming, and taking art and ballroom dancing MEMBERS PARTICIPATED virtually it’s not classes together. Although Aaron and Eva are staying IN 270 VIRTUAL home and staying safe, their connection to the senior PROGRAMS the same. We miss center continues.They participate regularly in virtual the parties and activities that the senior center offers; their favorites are 28,000 the dancing!” aerobics and strength-training. Still, they miss the center CALLS TO CHECK IN and seeing their friends in person. ON MEMBERS — AARON & EVA In happier times, thousands of older adults attend JASA’s 22 senior centers each year, relying on JASA for daily lunch, social interaction, classes OVERHEARD AT JASA: and trips. Due to the pandemic, in-person programming has transitioned to virtual, JASA’s virtual activities have been my lifeline, filling my with more than 150 classes offered each week and available to seniors all over the city. JASA staff has made thousands of calls in the past few months to senior center clients, need for human contact and normalcy. They’ve helped keep “ checking to make sure they have food, medical supplies, and mental health support. — MARTA loneliness, fear, and depression at bay. Senior centers have also served as distribution points for grab-and-go meals as well ” as Personal Protective Equipment (PPE). Before the virtual classes started, I was at a loss - a senior “ alone in my apartment with a compromised immune JASA’s senior centers across the Bronx, Brooklyn, Manhattan, and Queens offer vibrant system. Thank you for giving me something to look meeting places to socialize with friends, share a meal, participate in arts and cultural forward to. JASA has made all the difference programs, and celebrate life events. Senior center programming includes intergenerational activities, computer classes, health screenings, exercise sessions, and special interest for me in these difficult times. — ELSIE discussion groups. 12 JASA Impact Report 2020 ” JASA Impact Report 2020 13 Naturally Occurring Retirement Communities (NORCs) “ The personal contact

Ron was a self-described “knucklehead” in his younger JASA provides 5,749 years, and he’s thankful that his mother and grandmother (whether it’s virtual or MEMBERS helped start him on a new path. He worked for 31 years in-person) has been so in the Department of Corrections. He runs into former important. Our JASA 3,959 inmates on the street, and they thank him for respecting and supporting them. That’s the kind of man Ron is. He team goes above and WELLNESS CALLS FROM MARCH - JUNE and his wife fought for the Riverton community to include beyond.” — RON programming to support older residents, and considers 4,106 the results stunning. EMERGENCY MEALS COVID-19 has presented the couple with additional DELIVERED challenges: Ron is a caregiver for his wife, who goes in for dialysis three times a week. He’s grateful that the NORC staff 11,509 is available and checking in constantly to share information MASKS AND HAND and see how they can help. The NORC director has been OVERHEARD AT JASA: SANITIZERS DISTRIBUTED on-site at least four days a week during this crisis, and Ron knows he’s not alone. He’s grateful for his community. I felt so bewildered, frustrated, and frightened. Then we started 1,436 all these zoom programs, and I was brave and got a webcam. During the pandemic, NORC program staff and partners “ CLIENTS ATTENDED continued to provide daily services to clients. The program And I have had a new life since then! JASA has been amazing ACTIVITIES REMOTELY also transitioned to telephone and virtual classes about because they have made all this wonderful to us. No one could current events, emotional well-being, health topics, yoga, be better than the JASA staff. —­ ELLEN and more. Staff made thousands of phone calls to check in on clients. ” JASA embraces the NORC (Naturally Occurring Retirement Community) model as an effective Thank you for all the wonderful programs and community-based partnership approach to help adults age in place and strengthen the “ sessions you provide for us, especially during these neighborhoods in which they live. NORC services include individualized social work assistance unusual times! You help to keep us safe, happy, and nursing support, group programming, intergenerational events, and meaningful volunteer and leadership opportunities. NORC program staff also offer information and assistance to entertained, informed and well-rounded! help older community residents secure benefits and entitlements, transportation to medical Much gratitude to all the JASA staff! —­ VICTOR appointments, home care and home-delivered meals. 14 JASA Impact Report 2020 ”JASA Impact Report 2020 15 Home Care

“ I’d have been lost without Goldie lived independently in her East Village apartment JASA. If it weren’t for JASA, until the age of 104. She had a close and engaged 843 family with loving children, grandchildren, and great- CLIENTS we wouldn’t have had anyone grandchildren. With the COVID-19 pandemic, her family to take care of my mother. wasn’t able to visit as frequently. Sadly, she recently 10,400 passed, but even then, she wasn’t alone. Her home They cared for her with such SANITIZERS AND care aide - who she loved and who the family said took empathy.” — HUGH extraordinary care of her - was sitting by her side. 291,200 SURGICAL MASKS Goldie had received JASA Home Care services for the PROVIDED TO AIDES past several years. When she became homebound, the amount of care she received increased. She had caring 125-150 and dedicated aides who came to take care of her every HIGH PRIORITY CASES day, and that was a reassuring constant for her family when the pandemic started. Her son, Hugh and his family 667 are grateful for the personal attention she received. It was PRIVATE a relief to all of them during this difficult time. She passed TRANSPORTATION away quietly in her sleep. RIDES TO LIMIT EXPOSURE OF AIDES The seniors receiving JASA’s home care are homebound, AND CLIENTS and most receive care to help with medical conditions and health concerns. Even those with family nearby are OVERHEARD AT JASA: isolated to prevent the spread of infection and follow social distancing protocols. I would like to applaud JASA for being there for me JASA helps these clients remain safely in their homes and out of hospitals beyond capacity due to COVID-19. To keep clients and aides safe, JASA provided personal during this trying time, looking out for my welfare “ protective equipment including masks and gloves, transitioned to virtual trainings to and mental health. My aides are trustworthy and update the aides with the most up-to-date information, and has arranged private keep me safe. I would be worried without them. transportation for aides serving the most vulnerable clients. Thank you so much. —­ DONALD JASA’s home care program provides home health aides, personal care assistance, and nursing ” services to enable those coping with health and daily living challenges, recovering from an accident, or dealing with a disability to remain in their homes.

16 JASA Impact Report 2020 JASA Impact Report 2020 17 Caregiver Support “ I was down about my Brooklyn-born and raised, Brenda spent more than 40 682 years as a nurse. Now 80 years old, Brenda’s caregiving has husband’s Alzheimer’s MEMBERS SERVED shifted from hospital wards to her own home where she diagnosis. Regular looks after her partner, who has Alzheimer’s disease. Like so everyday life felt hard. many others who have witnessed their once-independent 1,128 The support group loved ones lose their capacity for self care, Brenda needed CALLS MADE is something to look TO CLIENTS help and found JASA’s caregiver program. Through the program, she has found support through participating in forward to. The people support groups, attending training sessions, and connecting there really understand 423 to a community that she calls her second family. SUPPORTIVE what I’m going through.” COUNSELING Like in other programs, the pandemic forced the caregiver — BRENDA CALLS MADE support groups and training workshops to go virtual. Brenda misses seeing her fellow caregivers in person. The 100% one-on-one interactions and gestures of support she had OF IN-PERSON been used to sharing with her friends are not the same SUPPORT GROUPS on a screen, but they do enlarge her world and keep her SEAMLESSLY connected to others. TRANSITIONED TO OVERHEARD AT JASA: PHONE AND ZOOM Group respite programs were closed or went virtual, and while many clients greatly needed relief from the It’s become increasingly difficult. I am glad I have my JASA demands of caregiving, many did not feel comfortable “ support group. I am managing - with the help of my bringing an aide into their home. JASA increased the frequency of calls to our clients JASA friends. —­ ANDREA to provide emotional support or to combat isolation and hosted a weekly “Social Distancing Happy Hour” by phone for caregivers or care receivers that included ” discussion, singing, and games. We need all the assistance we can get in these times. JASA helps us feel that we have not The role of caregiver to an ill or disabled family member can arise unexpectedly. The healthcare “ been abandoned. You give us confidence that system is complicated, costly, and overwhelming. JASA’s caregiver support program offers we remain a viable part of society, and can still caregivers a roadmap, support, and resources. JASA’s flexible approach provides in-home care by a trained aide as well as out-of-the-home socialization at a day center. JASA also connects contribute in our own special ways. —­ EILEEN caregivers with other services, including meals, transportation services, and senior centers. ” 18 JASA Impact Report 2020 JASA Impact Report 2020 19 “ The staff has been so helpful in so many ways that I never could have Mental Health

imagined. The support is unbelievable. Valerie lives in the Bronx and has been a member of JASA’s I can’t wait for the day when we are Friendship House for four years. She suffers from depression 566 all back together again.” — VALERIE and credits the program with saving her life and helping her CLIENTS SERVED through troubling times. She loves the support groups and the different cultural activities every month. She’s gained 194 “Valerie has confidence, support, a new circle of close friends, and HOME VISITS blossomed. I considers the Friendship House a second home. PRE-COVID

have seen such Like her friends, Valerie was devastated when in-person a change in programming closed because of COVID-19. She joins 1,611 the daily morning conference call to check in on other TELEHEALTH her - she’s full members, as well as the “Good Vibes” and women’s CLINICAL SESSIONS of confidence, groups, and other support mechanisms that staff created she’s a leader. to help members endure this challenging time. Valerie 200 also started and leads a weekly reminiscence group. VIRTUAL WELLNESS I’m so grateful She’s grateful that staff reach out at times that they know SUPPORTIVE to the Friendship she is more in need of comfort and support. PROGRAMS OFFERED House. It’s been All of JASA’s mental health services have fully transitioned 5,780 a gift to both to conducting services via telephone or virtually. JASA’s CHECK-IN CALLS mental health clinic telehealth calls have proved to be of us.” — KURT MADE TO CLIENTS extremely effective - with travel time eliminated, JASA increased the number of therapy sessions provided. OVERHEARD AT JASA: Clinical staff updated clients on COVID-19 safety protocols and helped arrange I appreciate all the information JASA gives me. I appreciate meal delivery for those in need. “ every phone call and every check in. JASA really cares about clients. I miss going to the center everyday. I get a JASA’s mental health services include: (1) JASA’s Friendship Houses, which offer a welcoming environment for older adults recovering from mental illnesses; (2) JASA’s geriatric mental little depressed being in the house, but I can’t let it get health clinic, staffed by licensed social workers and doctors who provide individual and group me down. JASA’s conference calls help us a lot. I can’t therapy, pharmacological intervention, and family therapy; and (3) JASA aims to reduce wait to go back to JASA! —­ BEATRICE depression symptoms and improve quality of life for older adults through the Program to Encourage Active, Rewarding Lives for Seniors (PEARLS), an evidence-based program.

20 JASA Impact Report 2020 ” JASA Impact Report 2020 21 Legal Services

Alexia recently lost her husband of 21 years. With their 1,992 retirement savings, they had opened up a store together CLIENTS ASSISTED in Queens. After her husband died, Alexia took over all responsibility for the store - working every day, ordering 643 new inventory, and keeping financial records. Sales “ JASA gave me dropped drastically due to the pandemic, and Alexia tries HOUSING CASES that sense of to get by on her limited income. security. They 579 Shortly after Alexia’s husband passed away, her stepson were instrumental FORECLOSURE AND began acting aggressively towards her. He had lost his in my having HOMEOWNERSHIP job and started drinking heavily. He broke into her home CASES and made threats against her life. Security footage peace of mind. I showed him approaching the store and banging his fists am so thankful.” 483 on the door. She called the police, who referred her to — ALEXIA CASES CONDUCTED JASA. JASA’s Legal Services team obtained an Order of VIRTUALLY Protection from the court during a virtual proceeding. Now Alexia’s stepson is not allowed anywhere near Alexia or her store. She is very grateful for the assistance, and her stepson has not been back since.

During the pandemic, JASA’s legal services team partnered with community advocates and other legal services organizations in Queens to hold virtual tenant OVERHEARD AT JASA: meetings. JASA also filed and appeared in virtual court proceedings. Attorneys meet with clients using various smartphone apps when possible, expanding the team’s I’m so glad you spoke to us about the recent ability to understand a client’s home situation and effectively advocate on their behalf. “ COVID-19 scam calls. I am now very cautious when I answer the phone and do not give out any information JASA’s Legal Services for Elder Justice counsels older adults on issues related to housing, until I verify that the call is indeed real. —­ HENRY evictions, and foreclosures, fraud and scam prevention, elder abuse intervention, and estate planning. Attorneys work hand-in-hand with social workers as part of our ” innovative, interdisciplinary, and nationally recognized team approach to combat elder abuse and exploitation.

22 JASA Impact Report 2020 JASA Impact Report 2020 23 Case Management “ I feel so incredibly lucky to have JASA. I don’t think I realized how Woody is a 94-year-old Brooklynite and is full of life. He enlisted in the Navy at 17, and is proud of his service 7,258 much I missed it.” – WOODY helping the wounded during World War II. When he CLIENTS SERVED returned home, he started his career in the US Post Office. Until the age of 80, he was active in Veterans for Foreign 19,161 Wars and Jewish War Veterans, and he also volunteered CHECK IN CALLS at the local Veterans Hospital. He still wears his VA hat MADE TO CLIENTS proudly every day.

Before the pandemic, Woody participated in all the JASA 15-20 events at his NORC program he could fit in his calendar. NEW REQUESTS PER These new classes gave him an opportunity to try things DAY FOR MEALS he’d never been exposed to before, and he stunned family and friends with his amazing artistic talent. As he became 80+ more physically frail, the NORC director connected Woody CASELOAD SIZES GREW to Case Management. Without in-person programming, FROM 65-70 TO 80+ Woody has fewer opportunities to do the things he loves. PER SOCIAL WORKER Luckily, his social worker not only makes sure he has home-delivered meals, but loves to hear him sing and test 200+ out new jokes during their calls. CLIENTS RECEIVED FREE AIR CONDITIONERS Social workers began operating remotely due to COVID-19, OVERHEARD AT JASA: making over 28,000 calls during the first six months of the pandemic, helping clients get meals, air conditioners, and other essential goods. I want to say how much JASA has distinguished Caseload sizes have increased 23% due to the greater demand for services, and the “ themselves from the start to be an outstanding agency. program is beyond capacity as referrals continue to come in daily. They provided such a psychological lift in spirit. JASA

and its staff all give and have heart, making this JASA case management supports frail older adults to meet the daily challenges of aging. Social time bearable. —­ GARY workers connect clients to vital services including home-delivered meals, counseling, financial support, home care, health advocacy, and applying for benefits (such as rent subsidies, ” Medicaid, Medicare, and rent assistance).

24 JASA Impact Report 2020 JASA Impact Report 2020 25 Sundays at JASA

Tania describes herself as a “city girl,” and most days 187 she’s riding her bicycle through the city streets. She “This was one of the STUDENTS obtained her undergraduate and masters degrees in best investments I transportation planning and management, and recently made! The rest of the 20+ retired from a long career with NYC Transit. She managed the certifications for more than 3,000 track workers. world stopped, but COURSES JASA had classes.” She learned about Sundays at JASA through a friend 255 at her senior center. She used to visit her daughters — TANIA VIRTUAL CLASSES and grandchildren in Long Island on weekends, but the OFFERED DURING COVID pandemic made it hard for them to be together. When Sundays at JASA programming went virtual, she had her 147 doubts - it was the first time she’d used Zoom - but she STUDENTS gives the instructors an A+. She prefers virtual classes PARTICIPATED IN and hopes the program continues to offer them. For VIRTUAL CLASSES Tania and many of her friends, virtual classes eliminate transportation problems.

Sundays at JASA classes began meeting virtually in March 2020. With the transition to online courses, we also waived the fee requirement, making the program free for any senior who wished to attend. Classes were also spread across three days of the OVERHEARD AT JASA: week to offer more opportunities for engagement. We continued these free classes throughout the summer to offer seniors mental stimulation and decrease isolation. I couldn’t get enough of the high quality speakers or the “ variety of classes, ranging from drawing, to the arts, history, and literary pursuits, and that is only the tip of the JASA engages adults age 55+ who are seeking stimulating and fun ways to pursue learning through Sundays at JASA, our signature college-level continuing education program. iceberg. In this environment I can’t imagine anything that Sundays at JASA offers a variety of courses and lectures, with instructors from the worlds could be more entertaining and intellectually stimulating. of politics, the arts, media, and more. This program offers it all. ” —­ LY N DA

26 JASA Impact Report 2020 JASA Impact Report 2020 27 Chronic Disease Management

Bronx-born and raised, Gladys has a passion for education and growth: she earned a degree in cosmetology, was “ I love JASA! They give 256 a professional nurse for 45 years, and is now working PARTICIPANTS us so many tools and towards becoming a certified minister. With her ideas and recipes - it is knowledge of the medical field and her desire to be of 89% service to others, JASA’s Community Health Navigation phenomenal.” — GLADYS SAID JASA’S PROGRAMS program was a perfect fit - she participated in trainings WERE A VITAL RESOURCE on chronic disease management and healthy living and TO OBTAIN INFORMATION became certified to teach these classes to her peers. ON COVID

Luckily, Gladys lives with one of her children and grandchildren, but she misses seeing other family and 92% friends. Staff offered her a free tablet and arranged SAID THEY WERE GIVEN training so that she could reconnect with her community. CRITICAL INFORMATION Having continuous classes and helping other older adults ON COMMUNITY has been a silver lining to her COVID-19 experience. She’s RESOURCES DURING still seeing her friends, and she’s grateful that JASA is now COVID offering classes and events via Zoom. OVERHEARD AT JASA: 100% JASA’s workshops about how to exercise safely during In March 2020, chronic disease management workshops OF SENIORS WHO started being delivered virtually. The majority of the clients COVID-19 were really helpful. I started walking outside COMPLETED THE “ served by this program, however, lack the capacity to DIABETES PREVENTION and paid attention to make sure I was not too close to anyone. participate. As a result, JASA began a pilot project to provide PROGRAM INCREASED And of course I wear my mask the whole time and bring hand tablets, data and training to seniors to address this gap. With THEIR PHYSICAL sanitizer with me. — MARIANA so much new information about COVID-19 shared online, ACTIVITY TO 150+ JASA offered sessions to share COVID-19 safety protocols MINUTES PER WEEK ” and to teach seniors how to search for trusted information. I had to improvise during the pandemic since I couldn’t “ workout at my local gym. JASA’s classes taught me simple exercises that I could do at home to work out JASA’s Community Health Navigators peer-to-peer program trains individuals with diabetes, high blood pressure, and other chronic conditions to manage their own illnesses and teach my arms and back. It’s a great workout! — FRED these skills to their peers in the community. JASA provides evidence-based group programs as well as one-on-one coaching to empower older adults to proactively participate in their ” own health and healthcare. 28 JASA Impact Report 2020 JASA Impact Report 2020 29 Care Transitions “ Medical care is only one part of a person’s health. Jose is a care transitions specialist, part of our team 1,412 that works hand-in-hand with hospitals to decrease the There’s also nutrition, living CLIENTS likelihood of patients being readmitted after they are arrangements, transportation, discharged. He meets clients before they’re discharged mental health. That’s basically 87% and makes follow-up visits in their homes to provide continuity across settings. He does a medication what we do. People will often RECEIVED HELP WITH not tell you their basic needs THEIR MEDICATIONS reconciliation, provides intensive patient education, clarifies discharge instructions, checks for access to - they’re ashamed that they healthy foods, and coordinates physician follow-up don’t have enough money. I’m 85% appointments and transportation. He orders equipment RECEIVED HEALTH WITH to help the client avoid falls and injury, and intervenes to able to pick up on so much PATIENT EDUCATION help the client obtain food and other basic necessities. more seeing them in their homes.” — JOSE 645 The Care Transitions team began delivering services HOME VISITS remotely to protect clients from COVID-19, offering phone (PRE AND POST COVID) calls and video meetings in place of home visits. Helping clients avoid readmission to hospitals became even more important as hospitals began to run out of space. OVERHEARD AT JASA:

Recognizing that home visits remained the most valuable way to obtain important Thanks to JASA, my pops no longer has to pay almost $200 every information about the client, some in-person visits were resumed. Jose’s face is bruised “ month to get his medications. JASA helped him enroll in Medicare from the N-100 mask he wears, but he says the pain is worth it. He is aware that part D for prescription coverage and now he only pays $15 when COVID-19 also has increased the risks for mental health and social isolation, and staff we pick up his prescriptions every month. —­ LEROY have increased referrals to counseling and social supports.

My partner was discharged” yesterday and we JASA’s care transitions program helps high-risk patients transition from hospital to home, didn’t know what to do when we got home from with the goal of preventing avoidable hospital readmissions. JASA partners with hospitals to “ the hospital. The provide targeted interventions that offer the social support each individual needs to live at knowledge of JASA staff home while staying healthy. about the health conditions and medication helped us so much. The staff showed such great empathy and compassion when we really needed it. —­ CARLOS 30 JASA Impact Report 2020 ” JASA Impact Report 2020 31 Elder Abuse Prevention

Marcia is a social worker in JASA’s Legal/Social Work Elder Abuse Prevention and Intervention program. She has a “ I’ve always been 943 passion for helping people and making sure their voices SURVIVORS ASSISTED helping people, and are heard. Her role is to provide supportive counseling and I love working with guidance to older adults seeking legal protection from 1,440 exploitation and abuse. Pre-pandemic she visited clients older people. I see the PHONE CALLS MADE in their homes and sat with them at court appointments, TO CLIENTS TO CHECK way they are being supporting them through every stage of the legal process, IN DURING COVID treated, and that and communicating with their legal team. Marcia helps clients facing various forms of abuse including physical, their voices weren’t financial, verbal, sexual, and emotional. 24 VIRTUAL SUPPORT being heard. This is When COVID-19 hit, for the client’s safety, Marcia GROUPS WITH 75% my contribution to transitioned from home visits to phone calls. For some OF CLIENTS REPORTING making their voices clients, the personal safety issue is significant; the eviction THE GROUPS WERE THE moratorium eliminates their option to remove the abuser SAME OR BETTER THAN audible.” — MARCIA from the household and Marcia helps her clients maintain BEFORE COVID OVERHEARD AT JASA: their safety plan. The weekly virtual support group Marcia co-facilitates for victims of elder abuse encourages peer The virtual JASA support group is going well. We are a engagement and self-empowerment. very cohesive and loving bunch, and it was really great hearing “ JASA’s Elder Abuse Prevention and Intervention programs have successfully everyone’s voices and seeing their faces. I prefer to spend my transitioned to providing critical virtual support and assistance. These services time enjoying life and doing for others. — ERIC include social work calls to provide counseling; mutual aid peer support groups; case assistance; safety planning which includes referrals to other community agencies; My daughter was violent towards” me, and JASA helped legal services; and advocacy for accessing the criminal justice system. “ me. The support group gives you an identity - there are other people with the same experience. You meet Elder abuse, neglect, and exploitation are under-reported and widespread. JASA’s people in the group, and you help each other. I can’t innovative Legal/Social Work Elder Abuse Prevention and Intervention program utilizes a team tell you all the good the JASA social workers approach that helps victims successfully resolve crisis situations. JASA staff mobilize all community resources – the court system, social services, health providers – to ensure the have done for me. — JULIA individual’s ongoing safety. 32 JASA Impact Report 2020 ” JASA Impact Report 2020 33 Palliative Care

Christy was the first nurse to join our palliative care team, 1,005 part of our Long Island Center for Dignity and Support. CLIENTS SERVED Incorporating a nurse into the team increased the social “ The client’s doctor was workers’ understanding of the medical process and offered wearing a face shield 495 a better picture of the client’s needs. Before the pandemic, Christy provided home visits and phone calls to manage and multiple masks. It CLIENTS RECEIVED HELP NAVIGATING clients’ health in collaboration with a client’s physician. was difficult for her to THE MEDICAL SYSTEM understand him. It was The pandemic caused additional anxiety to clients already in crisis. Christy educated clients about masks, important for me to be 4,114 using sanitizer, and basic safety protocols. She worked there and facilitate, and CALLS TO SUPPORT closely with social workers to set up deliveries of food to advocate for her. I’m CLIENTS DURING COVID and medicine. Clients needed to continue going to their there to speak up for medical appointments, and Christy accompanied them to 187 telehealth or in-person doctor visits. She assisted with care her.” — CHRISTY NEW CLIENTS SINCE coordination and advocacy, ensuring clients were treated THE START OF COVID with dignity and respect.

The Long Island Center for Dignity and Support seamlessly transitioned to providing services telephonically and virtually without interruption. OVERHEARD AT JASA: The team made more than 4,000 calls to provide support, counseling, education, assessment, and symptom management. They helped those having challenges I strongly believe you have made a large coping, as well as matching those with food and economic insecurity to services. difference in who I am. I was living in darkness for They provided crisis counseling, bereavement counseling, and caregiver support. “ about two years. Once we connected I knew that it was a perfect fit where some light would shine. I might Palliative care supportive services address a broad spectrum of life-sustaining needs on be strong and bold and independent, but I am human Long Island. For those facing life-limiting illness, JASA connects families to a vast network of and do suffer the pains of what I am going through. I specialized and culturally sensitive services and resources. The program provides counseling, know with time my world will open with smiles and life care management, spiritual care, information and referrals, entitlements counseling, care coordination, assistance in navigating the healthcare system for timely and appropriate care, that I am surely missing. —­ GREG and coping with end of life issues, advance care planning, grief, and bereavement. ”

34 JASA Impact Report 2020 JASA Impact Report 2020 35 Adult Protective Services (APS) “ Each week, we try to and Community Guardian Program (CGP) see as many people as we can. You have William is a social worker in our Adult Protective Services to be adaptive and (APS) program. The clients in this program are vulnerable, 6,388 and before the pandemic, he made home visits to each CLIENTS SERVED creative. JASA gives individual. He shares information on opportunities for food us resources to share and other resources, intervenes in unsafe and exploitation 5,547 situations, and does his best to communicate that he’s with the clients. A IN-PERSON VISITS there to help. DURING THE PANDEMIC lot of my clients are When COVID-19 hit, William was on the frontlines. thankful that someone Although phone visits were possible for clients in stable 58 is checking on them. condition, this occured very rarely. Nervous to travel on STAFFERS CONTINUED New Yorkers are public transportation and expose himself and his clients, FACE TO FACE William was grateful that JASA paid for and encouraged gracious.” – WILLIAM him to take private cars to visit clients. 58 HEAVY DUTY CLEANINGS APS continued to respond to a high volume of new intakes throughout the pandemic, averaging 20 new referrals per day and conducting an average of 290 home visits per week. 162 PSYCHIATRIC The Community Guardian Program, which also helps the EVALUATIONS OVERHEARD AT JASA: most vulnerable New Yorkers, has been assigned 51 new clients since the pandemic began, and each client must Being an APS social worker is very gratifying, but the pandemic receive an initial home visit. CGP has also seen an increase in 15,260+ has created an overwhelming feeling as some of my clients the number of high-risk clients and complex cases, both of HOME VISITS “ which often require more than one visit a month. passed away. As a person who loves helping others and making a difference in our community, I felt hopeless. During this pandemic, I have sacrificed my health JASA has two programs that help safeguard the frailest and most vulnerable New Yorkers: and my family’s health, to ensure my clients are Adult Protective Services and the Community Guardian Program. Adult Protective Services is called into crisis situations where an adult’s safety is at risk due to complications caused by safe and their needs are met. — THERESA isolation, exploitation, loss of physical health and/or mental alertness. The court appoints JASA’s Community Guardian Program to the legal role of guardian for those who have been ” judged incapacitated and have no family or friends who are able or willing to take on the role. 36 JASA Impact Report 2020 JASA Impact Report 2020 37 Information and Referrals

JASA has three points of entry for individuals seeking “ Sometimes a person calls for one practical information and guidance on resources to 3,140 reason, but there’s a different CALLS ANSWERED support older adults as they age in place. Using a holistic THROUGH JASA’S approach, these programs provide referrals both service that can help them that they HELP CENTER within the organization as well as connect seniors with don’t even know exists. Part of our information about other available services. All three of job is to figure out what services these programs transitioned to operating virtually 95% they can be connected to that will OF CALLS WERE ABOUT during the pandemic. FOOD AT THE START help the most.” — ROCHELLE The Sally and Henry Pearce Help Center is a free OF THE PANDEMIC consultation service that answers inquiries from older New Yorkers, their adult children, concerned family 5,114 members, neighbors, friends, and professionals. During CLIENTS SERVED the pandemic, JASA’s Help Center received triple the THROUGH usual volume of calls from seniors and their families “ I get a lot of mental health NYCONNECTS anxious about the virus and fearful of leaving their homes. calls. When doing the A large majority of the requests related to access to food. 4,427 referral, I ask when the CLIENTS SERVED One Stop at JASA supports aging Upper West Siders who symptoms got worse, have questions about benefits and entitlements, housing THROUGH ONE STOP and a lot of people AT JASA issues, and concerns meeting basic daily needs. go back to when the NY Connects is a statewide resource for older adults pandemic started. They and people of all ages with disabilities who are seeking are feeling anxious and long term services and support. JASA operates NY Connects in Brooklyn. depressed. Some of them had COVID-19 and are

OVERHEARD AT JASA: recovering. That fear of almost dying is still with That’s the hidden role of what we do. Sometimes just having the conversation them.” — GEORGETH “ is an intervention. They start with being super anxious and it helps just knowing someone will listen and there is help out there. — MEREDITH 38 JASA Impact Report 2020 ” JASA Impact Report 2020 39 “ I look forward to ‘Mondays with Howie.’ He’s such a JASAChat

gentleman! I feel so at ease Barbara recently celebrated her 87th birthday. She’s an talking to him. He takes the optimistic and outgoing person who loves puzzles and 184 time to call. Especially when games. She was a fixture at her NORC’s programs and MATCHES TOTAL classes in Co-op City. When her husband passed, she was you live alone, that’s music grateful to be surrounded by people and activities and 1,036 relished the opportunity to go on trips with new friends. to my ears.” — BARBARA CALLS BETWEEN SENIORS AND When the pandemic hit, Barbara’s favorite classes moved VOLUNTEERS online. She has a cell phone but struggled to understand how to use Zoom. Barbara found another solution for connection - she joined the JASAChat program and met 88% “ We have a nice friendship. her match Howie. Howie is a musician who has always OF THE VOLUNTEERS She brightens my day! My felt connected to older adults. Barbara and Howie hit it off CONTINUED PAST THE from the start, calling each other weekly and on holidays. ORIGINAL 6-WEEKS only interaction is with her Barbara doesn’t have family in the area, and she has voice, but I can tell she’s said that she feels comforted having a new close friend 91% full of life.” — HOWARD nearby. They always have a lot to talk about, including their OF SENIORS REPORTED common interests of food, travel, and music. THAT VISITS MET THEIR NEED FOR SOCIAL OVERHEARD AT JASA: In March 2020, JASA launched the JASAChat program CONNECTEDNESS to connect volunteers with older adults for a weekly My match and I hit it off from the very first phone call. He is so chat to reduce social isolation and increase feelings “ terrific and is truly a special human being. We have so much in of connectedness. JASAChat volunteers receive training and ongoing support common and we laugh all the time. — IRIS from professional social workers. Volunteers also help by giving regular updates on clients and expediting staff intervention. Due to the volunteers’ reports, JASAChat ” staff connect with clients’ caseworkers to immediately address issues such as food My match and I were shy during our first few insecurity, hospitalization, questions on benefits and entitlements, and grief and “ conversations, but over time we started to learn depression. Seniors have also felt empowered by having a positive impact on their more about each other and our friendship grew. volunteer’s lives throughout this pandemic. She now says she feels like she’s known me all her life. — JULIA

40 JASA Impact Report 2020 ” JASA Impact Report 2020 41 Eric and Pam Greenhut* United Healthcare* The Levine Family Supporters: JASA Donors Janet Greenhut* Viacom Charitable Trust Levitt & Boccio, LLP* JASA is grateful to all public and private funders who invest in the fulfillment of our mission. Hudson Housing Capital Beth and Leonard Wilf LiveOnNY Below we recognize individuals, corporations, foundations, and other private donors who Celeste and Nicholas Anonymous* Karamatsoukas Matrix Mechanical Corp. provided unrestricted gifts, programmatic support, event tickets, sponsorships, in-kind gifts, Naomi Lazarus FRIEND Metropolitan Valuation Services and bequests during the fiscal year ending June 30, 2019. $1,000 + *Given consecutively to JASA for the last 5 years or more Eric and Samantha Levine* Metzger-Price Fund, Inc.* **of blessed memory Fay J. Lindner Foundation* Aetna Mutual Redevelopment Nishana Armour Houses, Inc. PLATINUM MEMBER Martin and Lynn Halbfinger* Mission Title Agency, LLC Heidi Aronin* Susan O’Connor $2.5 Million + $25,000 + Rita and Alex Hillman Foundation Helaine and Lawrence Newman Artemis Development, LLC Renah Ostrinksy UJA-Federation of New York* Centerview Partners LLC Gail and Mark Imowitz* Henry Nias Foundation Inc.* Responsible Building Sally C. Nitorum Capital, L.P. Liz and Robert A. Peck* Congregation Emanu-El The Kretchmer Companies Greene, A.AIA SILVER of the City of New York* Oscar Sheila Rabinowitch Ira N. Langsan & Lillian Langsan Leonard Auerbach $500,000 + Gibson, Dunn & Crutcher LLP Philanthropic Fund* Nancy and Martin Polevoy* Marcella Rosen BAP Mother Cabrini Health Chuck Goldman Family Reuben Leibowitz Bonnie D. Rosenberg and The Bianca L. & Herbert J. Edith Berg Charitable Foundation Supporting Foundation Joseph Zimmerman* Rosenberg Foundation** Magnusson Architecture + Foundation Herman B. Golub Planning P.C. Florin and Howard Silberstein* Cheryl and Stephen Rush BENEFACTORS “BlackRock “ Charitable Trust* Sharon Makowsky* Taconic Investment Partners Safe Horizon $100,000 + Raymond Blum David Hildes* Mountco Construction and LLC. Florence Siegel and Jerry Block David Berg Foundation* David Boccio* Iris & Saul Katz Family Development United Way of Long Island* Jeff and Christine Toback Jackee and Tod Buckvar The Estate of Susan Black Foundation* New York Foundation for Welltower Charitable Phyllis and Murray Warschauer* Camber Property Group CUNY Henry and Lucy Moses Fund, Inc.* Eldercare Foundation Weill Cornell Medicine Bernie and Michelle Carr Marvin H. Davidson Ruth Perelson* Moses L. Parshelsky Foundation* The Harry and Jeanette Foundation Inc.* Robin Hood Foundation Linda and Norton Rosensweig* SUPPORTER Carter Burden Network Weinberg Center for Elder Charitable Lead Annuity Trust $2,500 + Martin and Susan Siroka* Betsy and Edward Schiff and Jim CBS Justice at the Hebrew Home Under the Will of Louis Feil* Sandra Atlas Bass and Edythe & at Riverdale Estate of Paula Vial Lempert and Helene Lawrence* Chef’s Orchid Catering New York Community Trust* Sol G. Atlas Fund, Inc.* Shiseido Americas Alan Cohen and Robert Bank The Fan Fox and Leslie R. Sanford Evans CONTRIBUTOR LEADER Sunshine Foundation CREA, LLC Samuels Foundation, Inc.* GFP Real Estate* $500+ $10,000 + Eleanor Wagner* Dattner Architects Anonymous* Hirschen Singer & Epstein LLP 350 West End Assisted Living Benchmark Title Agency, LLC Judith West Elisabeth DePicciotto* David Kimmel Foundation AgeWell New York Edith C. Blum Foundation, Inc.* Corinne Winston and Joseph ASSOCIATES Penny and Roy Feldman Alexander Gorlin Architects Carol Chinn* Rubin* Andrea and Jeffrey Landes $50,000 + Glen Oaks Philanthropic Fund* Noah Aronin The Commonwealth Fund Xenolith Partners David W. Levinson Enid and Leonard Boxer* Cynthia and Ralph Glogower* Myla Arumugam Dreitzer Foundation, Inc.* Anonymous* Maimonides Medical Center David and Elaine Gould* Goldman Sachs Georgette Bennett and Anonymous* MDG Design & Construction Patricia F. Green* Scott Edelman Google Leonard Polonsky Mark and Ilaina Edison* Eve and Stephen Milstein* Slomo and Cindy Silvian PARTNER Kathryn Haslanger and Robert Brandwein Foundation ELH Mgmt. LLC Mutual of America* Gordon Berlin* $5,000 + Capalino+Company Estate of Ilsa Wagner Jessica Feder Mantel and Alan Pollack-Olanoff Family Fund of Joel S. Hirsch* Sandra Bass* UJA-Federation of New York* Centerlight Health System The Harry and Jeanette Mantel* Klearview Appliance ClearCaptions Sandata Technologies* Juan Cepeda Weinberg Foundation, Inc. Forsyth Street Advisors* Ellen Lehman deKay Foundation* Kelly and Larry Sanderson Bennett Chaite Gemiluth Chessed of Greater Joan M. Leiman* New York Deloitte* Estate of Florence Segan Wendy Chaite

42 JASA Impact Report 2020 JASA Impact Report 2020 43 Alan Dorfman DONOR Melissa Lader Explorer Security Services* $250 + Bonnie S. Lautenberg Legacy Society Lillian and Robert Fabrikant* Amsted Industries Foundation* Joshua Lerman JASA gratefully acknowledges those supporters who have decided to help us as an Cooper Fallek Arusha Consulting Meredith Levine organization, and the seniors in need of our services, by making bequests and other planned Fiduciary Investment Advisors Svetlana Berger Mark Littman gifts to the agency. Members of the Legacy Society are ensuring that JASA has the strength, Lee and Andrew Fine Broadview Valuation Services, Kenneth G. Lore capacity, and funding to enable aging adults to remain in the community with dignity now Elizabeth Fine Inc. Evelyn and Jerome Makowsky Lisa Friedman Emily and Pete Buch Manhattan Digital Direct and for generations to come. In this section we gratefully acknowledge those who have The Fund for Conductive Nicholas Casci Lauren and Dan Medalie informed JASA of their intent to support us through a bequest or other planned gift: Education, Inc. Abner Coen Phyllis Mentle* Carol Chinn, Chair Eric Greenhut Ruth Perelson Sandra and Bruce A. Garrison* CUNY Campaign for Voluntary Norma Nelson Charitable Giving Michele Godfrey Anita Nordal Steve Argule David Hildes Martin Siroka Lori Hardoon Gary DeWaal P.R. Plumbing & Heating, Inc.* Sanford Evans Mark R. Imowitz Anonymous (3) Helen and Marc Dittenhoefer Judy and Martin Hoffman* Jon Rapport Wandy and Lewis Druss Arkady Fridman Saul Katz Integra Dana and Jeffrey Reiser* Sholom Ellenberg Interior Resources USA Kristine M. Rogers Nancy Greene Nan J. Morrison Joanna Ewen Meera Jessa Sheila and Jerry Rosenkranz Brooke Fallek Rachel Krantz and Edward Eric and Laurie Roth Goldstein Elah Feder Iris and Jonathan Schechter Sandra and Jack Levitt Artie and Secky Finfer The Honorable Charles E. Endowment Fund* Life, Inc. Pooled Trust Services Schumer and Iris Weinshall Murray Fischer Jill Markowitz and Barry Brian Scott A Special Thanks to Ensminger* Brian Fraser Stuart Sigman Daniel Martin Paul Gleit* Roberta Siroka UJA-Federation of New York Glenn Miller Sonia and Michael Gleit* Daniel Soyer Neighborhood SHOPP Deedy and David Goldstick* As a beneficiary agency of UJA-Federation of New York, JASA receives core funding and Square 2 NYSARC Stanley Graber other critical resources that advance our shared mission each and every day. We gratefully Roger Strong PepsiCo Rachel and Scott Graulich* acknowledge their support, generosity, and partnership. Tropham Foundation* Martha and Hugh Pollack Camille Greenwald Min Tun Sofya Reshansky* Isaac Hardoon Barbara Turk Victoria Rizzo Leora Harpaz and Howard Larry Wei* Seniors Helping Seniors Kalodner Lauren and Andrew Weisenfeld Sentinel Benefits & Financial Bob Horne and Laurie Group Lindenbaum Michael Wolf* Temple Beth-El of Bellmore Joan and Robert Imowitz* Bruce and Fredda Vladeck* Sarah and Thomas Janover* W.B. Mason Co. Deborah Kamins Ira Weinstein Katherine and John Karamatsoukas Allister Wesson and David Lesser Jackelyn Keller Jeanne and Mark Westervelt Maryalice and Gary Kozak

44 JASA Impact Report 2020 JASA Impact Report 2020 45 Supporters: Elected Officials Board of Trustees (July 1, 2019 - June 30, 2020) *of blessed memory JASA recognizes the following elected officials for their generous support of JASA’s programs PRESIDENT VICE PRESIDENTS David Hildes and services through discretionary funds and Council Initiatives. These funds allow JASA the flexibility to enhance programs available to older adults beyond the concrete services Martin Siroka Mark R. Imowitz Saul B. Katz Eric Levine provided in government contracts. Funds help support cultural arts, entertainment, exercise, CHAIR Andrea Landes Ruth Perelson education, group outings, and special events. Leonard Boxer PInchas Lev Joseph Rubin Sharon Makowsky Hon. Adrienne Adams Hon. Hon. Keith Powers EXECUTIVE VICE PRESIDENT Nancy T. Polevoy Council Member Member New York City Council Member TRUSTEES Jessica Feder Mantel Hon. Hon. Hon. Nishana N. Armour Linda Rosensweig New York City Council Member New York City Council Member New York City Council Member SECRETARY Carol Chinn Mark Steiger Hon. Jaamal Bailey Hon. Carl Heastie Hon. Eleanor Wagner Ilaina Edison Judith West New York State Senator Speaker, New York State Assembly New York City Council Member TREASURER Patricia Green HONORARY TRUSTEES Hon. Charles Barron Hon. Corey Johnson Hon. New York State Assembly Member Speaker, New York City Council New York City Council Member Bonnie D. Rosenberg Eric Greenhut Marvin H. Davidson Hon. Hon. Hon. Martin L. Halbfinger Martin Lifton New York City Council Member New York City Council Member New York State Assembly Member Hon. Hon. Andy King Hon. Manhattan Borough President New York City Council Member New York City Council Member Hon. Hon. Farrah Louis Hon. (July 1, 2019 - June 30, 2020) New York City Council Member New York City Council Member New York City Council Member Executive Leadership Team Hon. Andrew Cohen Hon. Hon. CHIEF EXECUTIVE OFFICER CHIEF INFORMATION OFFICER CHIEF OPERATING OFFICER New York City Council Member New York City Council Member New York City Council Member Kathryn Haslanger Sholom Ellenberg Tracy Welsh Hon. Chaim M. Deutsch Hon. Bill Perkins Hon. David Weprin New York City Council Member New York City Council Member New York State Assembly Member CO-CHIEF PROGRAM OFFICER EXECUTIVE DIRECTOR CHIEF DEVELOPMENT & Hon. Ruben Diaz Sr. Amy Chalfy OF HOME CARE COMMUNICATIONS OFFICER New York City Council Member Lana Goykhberg Allister Wesson CO-CHIEF PROGRAM OFFICER Alan Cohen EXECUTIVE DIRECTOR OF REAL ESTATE & MANAGEMENT Donald Manning

46 JASA Impact Report 2020 JASA Impact Report 2020 47 Financial Statements (July 1, 2019 – June 30, 2020)

INCOME Government Support 60.00% $72,038,271 Thank you! Managed Care 21.30% $25,623,381 Tenant Rent 4.80% $5,769,070 Program Services Fees 4.00% $4,840,922 You make Contributions 3.30% $4,008,507 UJA - Federation of NY Grants 2.50% $3,024,562 the difference Other 2.60% $3,163,350 for New York’s Housing Management Fees 1.40% $1,682,906 TOTAL 99.90% $120,150,969 seniors.

EXPENDITURES Program 88.70% $103,092,984 Management and General 10.90% $12,572,141 Fundraising 0.40% $503,636 TOTAL 100.0% $116,168,761

NET ASSETS $26,377,943

NOTES: The financial report includes social services, housing, and home care.

Government Contracts JASA needs your support FEDERAL NEW YORK CITY Human Resources Housing and Urban Department for the Aging Administration You make New York City a good place to grow old. Development Department of Health and New York City Housing Imagine how many more seniors can be helped Mental Hygiene Authority NEW YORK STATE by your support. Give today. Department of Health Department of Housing Preservation and Department of Law Development VISIT: www.jasa.org/donate Office for the Aging CALL: 212-273-5320 Unified Court System EMAIL: [email protected]

48 JASA Impact Report 2020 Proud to be the go-to agency for older New Yorkers

247 West 37th Street New York, NY 10018 Tel: 212.273.5200 Email: [email protected] www.jasa.org

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