Freedom of Information and Protection of Privacy Annual Report 2008-09

November 2009

Honourable Ken Kowalski Speaker Legislative Assembly of Alberta 325 Legislature Building 10800 – 97 Avenue Edmonton, Alberta T5K 2B6

Dear Sir: In accordance with Section 86 of the Freedom of Information and Protection of Privacy Act, I have the honour to submit the 14th annual report on the operation of this Act for the fiscal year ended March 31, 2009.

Respectfully submitted,

Original signed by Heather Klimchuk Minister Minister’s Message MINISTER’S MESSAGE

I am honoured to present the 2008-09 FOIP annual report. Minister’s Message Access to information is important in ensuring government and other public bodies are open, transparent and accountable. At the same time, the personal information of Albertans must be protected. Alberta’s Freedom of Information and Protection of Privacy Act strives to create a balance between the availability of information and making sure Albertans can be confident their right to privacy is maintained. The past year marks one decade since the legislation was expanded to include all public sector bodies, such as school boards and municipalities. Over the course of those 10 years, we’ve seen a significant increase in requests to local public bodies, from 620 requests a decade ago to 2,020 requests in 2008-09. Service Alberta works closely with those public bodies, giving advice and assistance to help them meet their responsibilities in providing access to information while protecting personal privacy. Ten years ago, 90 per cent of requests were processed in 60 days or less. Today, the standard is 95 per cent. The provincial government has also improved its response time during the last 10 years despite an increase to 3,350 requests for information compared to 2,150 a decade ago. Ten years ago, 93 per cent of requests were processed in 60 days or less. Today, that number is 96 per cent. Significant accomplishments for the 2008-09 fiscal year include: • The enactment of a new Freedom of Information and Protection of Privacy Regulation to ensure currency, including the scope of the Act. • A major project to revise and redesign many of Service Alberta’s FOIP print and electronic resources for administrators province-wide; these resources now incorporate all recent amendments and guidance offered in recent Information and Privacy Commissioner decisions. • Providing opportunities for FOIP staff to expand their knowledge and expertise by organizing special presentations on new and emerging privacy issues. • Collaborating with other ministries through advisory services to promote a consistent approach to access and privacy administration across government. As new technology and processes emerge to collect and store information, we must continue to develop expertise and experience both in the provincial government and in local public bodies. I thank the Information and Privacy Commissioner, elected officials, and staff in government and local public bodies for their ongoing commitment to Alberta’s Freedom of Information and Protection of Privacy Act.

Original signed by Heather Klimchuk, MLA Minister of Service Alberta Contents CONTENTS

Access and Privacy

2008-09 Highlights ...... 1 Contents

MAKING FOIP WORK FOR ALBERTA

Alberta’s FOIP Program ...... 3

FOIP STATISTICS requests to Provincial Government Departments, Agencies, Boards and Commissions ...... 7

• Number of requests made to the Alberta government...... 7 • Who made access requests...... 8 • How access requests were processed...... 9 • Why information was not released...... 10 • Response times...... 11 • Fees paid...... 12 • Fees waived...... 12

requests to Local Public Bodies ...... 13

• Number of requests made to local public bodies...... 13 • Sectors that received access requests...... 14 • Who made access requests...... 15 • How access requests were processed...... 16 • Response times...... 17

Contact information...... 18 Access and Privacy 1 Access and Privacy y ac d d an v Pri ss e cc A

Commissioner decisions Commissioner privacy conference resources share to and legislation

Highlights 2008-09 • government across staff for FOIP for experts presentations special deliver Arranged to • local public bodies and government from 960 employees than more Trained • initiatives in 32 legislative privacy and ministries considerations on access Advised government • desk help the FOIP to directed 1,900 questions than more Responded to • 1.4 million than more website hits on the FOIP Received • and information 13th annual delivery and of Alberta’s the planning to Contributed • privacy and access harmonize to with counterparts provincial territorial and federal, Worked • Regulation Regulation a Ministerial FOIP a new and Enacted • Privacy and Information from guidance recent incorporating 50 resources Reviewed over The following achievements provide a snapshot of the FOIP program this year. this FOIP program of the snapshot provide a The followingachievements 2 MAKING FOIP WORK FOR ALBERTA 3

Making FOIP M A K ING F OI P W work for Alberta OR K F Alberta’s FOIP Program A process was established a few years ago to review and comment on any access or privacy implications Service Alberta provides leadership, strategic

in new legislative initiatives. This process promotes A LB ERTA direction and support to public bodies subject a consistent approach to access and privacy in to the Freedom of Information and Protection of legislation across the government. The department Privacy Act (the FOIP Act). These bodies include consulted with ministries on 32 pieces of legislation provincial government departments, agencies, in 2008-09. boards and commissions, as well as a diverse range of local public bodies operating across Learning Opportunities Alberta. The role of Service Alberta is to ensure that Albertans are able to exercise their right As technology and approaches to delivering under the FOIP Act to request access to records government services change, new access and privacy and that they can rely on public bodies to protect issues must be considered. FOIP staff are encouraged their personal information. to participate in activities that expose them to the latest developments in the field. The department provides training, information resources and professional development for Regular information sessions were held with staff in public bodies who are responsible for government, school board, post-secondary and the day-to-day administration of the Act. This municipal FOIP staff. These meetings provide ensures they have the support they need to run an opportunity for the department to convey an effective FOIP program. Service Alberta information about activities and for public bodies to also keeps ahead of new issues and trends, and share information and strategies to address common ensures that the legislation keeps pace with the issues. For example, public bodies are starting to changing world. use social media sites as a means to disseminate information, promote greater awareness of programs Effective Legislative Framework A new FOIP Regulation came into force on FOIP Quick Facts November 5, 2008. The Regulation updated the list of public bodies that are subject to • In 2008-09, the Government of Alberta the Act. It also updated references to other responded to 96 per cent of access legislation and clarified certain steps in requests within 60 days. processing access requests. Later in the year • The government has responded to nearly a Ministerial Regulation was used to bring 31,300 access requests since the FOIP Act three new government bodies under the came into effect. Act without requiring an amendment to • Local public bodies have responded to the general regulation. more than 10,200 access requests. 4

and obtain public input. A presentation on this Technology at the University of Ottawa, topic was provided to several groups of FOIP Faculty of Law. Coordinators to heighten their awareness of the privacy implications of using social media sites. FOIP Quick Facts A LB ERTA Experts were invited to give special presentations More FOIP requests are made by individuals to FOIP Coordinators on new developments on to local public bodies than by any other a range of topics. One presentation focused on

OR K F category of user. a common web portal for students applying for admission to post-secondary institutions and the privacy protections built into the system. Supporting FOIP Staff Another presentation discussed the impact of One of the challenges facing FOIP offices is the the new Adult Guardianship and Trusteeship growing volume of records that are available in Act on the exercise of rights by guardians and electronic format only. Printing these documents P W M A K ING F OI P trustees under the FOIP Act. City of Edmonton to prepare them for release to the public is time staff gave a presentation on the city’s Wireless consuming and costly. In recent years several Edmonton service and discussed the security software products have been developed that issues surrounding the implementation of public allow documents to be prepared for release wireless networks. electronically. Service Alberta provided support to FOIP offices by developing a business FOIP Quick Facts case to obtain such software for government departments. The project included developing a The majority of FOIP requests received by the list of requirements and drafting a Request Alberta government are made by businesses. for Proposal. Service Alberta’s FOIP help desk receives In October 2008 the Office of the Information calls and e-mails from FOIP staff and the public and Privacy Commissioner held a seminar to who have questions about the legislation. The mark the international Right to Know Week. help desk responded to more than 1,900 queries Service Alberta gave a presentation highlighting in 2008-09. developments in routine access, under a legislated process or as a matter of policy. FOIP Quick Facts The department supports an annual access and Calls from the public account for 47 per cent privacy conference. The 2008 conference was held in Edmonton June 10-12. Local and national of queries to the FOIP help desk. experts shared their insights and provided information to help delegates build expertise. Publications and Resources Speakers included Alberta’s Information and Service Alberta has over 50 publications and Privacy Commissioner Frank Work, Q.C.; resources available to help FOIP staff understand Suzanne Legault, Office of the Information and apply the FOIP Act. Commissioner of Canada; Willie Grieve, Chair of the Alberta Utilities Commission; Elizabeth The fifth edition of Service Alberta’s publication, Denham, Assistant Privacy Commissioner of FOIP Guidelines and Practices, was published this Canada; Gene McLean, Vice President and year. In addition, a major project to redesign an Chief Security Officer for TELUS; and Ian important publication series was completed. Kerr, Canada Research Chair in Ethics, Law and 5

All publications have been updated to reflect for delivery in Edmonton and Calgary, and recent legislative amendments and decisions additional courses are held around the province M A K ING F OI P W of the Information and Privacy Commissioner. as requested. In 2008-09, 964 employees from As well, more definitions, examples and government and local public bodies successfully practical suggestions have been added to the completed training. Training was provided in FOIP Bulletins. 52 courses, including 30 delivered at public body workplaces. Two issues of FOIP News, an electronic newsletter OR K F for local public bodies, were published. The A new course, Managing Contracts under the FOIP newsletter keeps the lines of communication open Act, was developed and piloted this spring. The with all local public bodies, not just those able to new course will be offered next year. participate in network meetings. The newsletter A LB ERTA typically highlights decisions of the Information FOIP Quick Facts and Privacy Commissioner that are particularly significant for local public bodies. The newsletter 964 employees completed FOIP training: also includes announcements about new and 411 from provincial government bodies, revised publications and upcoming courses, 553 from local public bodies. meetings and events. Newsletters are available on the FOIP website for easy reference. Trainers travelled to Calgary, High Prairie, The FOIP website continues to provide users with Lacombe, Lloydminster, Manning, Parkland easy access to key information on the FOIP Act County, Pincher Creek, Sylvan Lake including the legislation, publications, frequently and Vermilion. asked questions and contact information for public bodies. It also includes summaries of National Initiatives decisions under the FOIP Act made by the The department followed the legislative reviews Information and Privacy Commissioner, as of private-sector privacy legislation that took well as links to the full text of the decisions. place in Alberta and at the federal level, monitoring for any implications these may have FOIP Quick Facts for the FOIP Act. Legislation governing the public and private sectors needs to work together There were more than 1.4 million visits to the seamlessly to ensure harmonious interaction FOIP website this year. between public bodies and their private-sector partners and contractors. Training Program Alberta participated in a national committee Service Alberta offers standard training courses of federal, provincial and territorial governments on a regular schedule so that public bodies can to promote the harmonization of access and send new staff for FOIP training. The instructor- privacy legislation. The committee’s work led training program includes three one-day often leads to sharing of educational and other courses for employees who are responsible for resources. The various jurisdictions have recently FOIP and a half-day course for employees who worked on finding better ways of conducting require an overview of the basic concepts in privacy impact assessments and privacy audits, the field of protection of privacy and access to two key processes for protecting personal information. Training courses are scheduled information held by public bodies. 6 FOIP STATISTICS 7 FOIP STATISTICS

1453 1897 2008-09 989 1768 2007-08 General Information ■ the FOIP Regulation. FOIP requests are tracked tracked are Regulation. requests the FOIP FOIP body. public each by or electronically manually were requests FOIP 2008-09, 3,350 year fiscal In agencies, departments, government by received Thiscent commissions. and is a 22 per boards the received the 2,757 requests from increase previousyear. fiscal for correction six requests were 2008-09, there In This information. is a decrease of personal the previous received requests such seven from year. fiscal 1568 1740 2006-07 1233 1172 2005-06 *Excludes requests for correction of personal information. of personal for correction *Excludes requests Personal Information ■ P requests received during the last five years duringNumber of FOIP requests the last received five IP Statistics IP FO 1406 1770 2004-05 Commissions and Boards 0

500

3500 3000 2500 2000 1500 1000

s* t eques R of er mb u N Statistical reports of FOIP requests are submitted submitted are reports requests of FOIP Statistical allby ministries Executive the including Council; the Legislative of Assembly the Offices Office; the Chief the Ombudsman, General, the Auditor and Commissioner Ethics the Officer, Electoral and Privacy and Commissioner; the Information in designated commissions and boards agencies, and boards agencies, departments, Government bodies) (provincialcommissions government The the public. to information release routinely only when Act is isFOIP used not information channels. regular through available umber of requests made to the Number of requests Alberta government Agencies, Departments, Government Provincial Requests to 8

Top 10 - Requests for General Information Top 10 - Requests for Personal Information

environment 1389 Child and Family Services Authorities 470 Health and Wellness 62 Employment and Immigration 377 Employment and Immigration 52 Seniors and Community Supports 160 Executive Council 35 Children and Youth Services 118 Justice and Attorney General 33 Solicitor General and Public Security 110 Sustainable Resource Development 27 Culture and Community Spirit 58 Transportation 26 Workers’ Compensation Board 31 Energy 24 Transportation 28

C S F OI P STATISTI Energy Resources Conservation Board 18 Justice and Attorney General 21 Alberta Gaming and Liquor Commission 18 Advanced Education and Technology 11

Who made access requests In 2008-09, 43 per cent of access requests received by government public bodies were from individuals seeking records containing information about themselves. The remaining 57 per cent of requests were made for general information. In this category, the top users were businesses and members of the public.

78.7% Business 80.7% General 8.9% Public 8.3% Media 4.8% 3.1% Interest 3.9% Groups 2.5% Elected 3.2% Officials 3.5% Academic/ 0.6% Researcher 2.0%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

Percentage of Requests ■ 2007-08 ■ 2008-09 9 FOIP STATISTICS 70% 70% 66.7% 66.6% 60% 60% 57.1% 51.0% 50% 50% 40% 40% 2008-09 2008-09 ■ ■ 30% 30% 2007-08 2007-08 ■ ■ e of Requests Percentag 20.2% e of Requests Percentag 20% 20% 15.6% 16.7% 14.6% 13.4% 10.6% 9.3% 10% 10% 7.0% 7.7% 7.0% 5.7% 4.4% 4.5% 3.6% 3.2% 3.5% 2.9% 2.3% 1.7% 1.2% 1.4% 0.8% 0.9% 0.6% 0% 0%

Partly Partly Totally Totally Nothing ecords Records Nothing ecords Records Disclosed Disclosed Disclosed Disclosed Disclosed Disclosed Withdrawn

Transferred Withdrawn Transferred

Do Not Exist Do Not Exist Abandoned Abandoned

n o i t si po is D n o i t si po is D Provincial government bodies disclosed or partly disclosed records in 60 per cent of personal of personal cent in 60 per or partly disclosed bodies records disclosed government Provincial or withdrawn the applicant by abandoned were of requests cent per Eighteen requests. information records requested the applicant of requests, cent 20 per In public body. another to or transferred of requests. in two disclosed cent per were did not exist. records that No Provincial government bodies disclosed or partly disclosed records in 24 per cent of general of general cent in 24 per or partly disclosed bodies records disclosed government Provincial did not exist. that records requested the applicant of requests, cent 67 per In requests. information another to or transferred or withdrawn the applicant, by abandoned were of requests Six cent per of requests. cent per in three disclosed were records No public body. How access requests were processed were access requests How 10

Why information was not released When public bodies sever information from a record or withhold a record, they must indicate which section of the FOIP Act was used to authorize the decision. The following table summarizes the sections of the Act that were cited by provincial government bodies when records were not completely disclosed. The number of occurrences indicates the number of requests where a particular section of the Act was used. Because several sections may be used on a single request, the number of occurrences is not related to the number of requests completed. Number of

C S F OI P STATISTI sections of I information the Act Used exceptions Occurrences

17 Third party – personal information 954 27 Privileged information 303 24 Advice from officials 295 21 Intergovernmental relations 127 16 Third party – business/tax interests 95 20 Law enforcement 88 25 Harmful to economic or other interests of a public body 56 29 Information otherwise available to the public 42 22 Cabinet and Treasury Board confidences 29 12 Refuse to confirm or deny existence of a record 19 19 Confidential evaluations 14 26 Testing procedures, tests and audits 8 18 Harmful to individual or public safety 7 28 Harmful to conservation 3 Number of sections of I information the Act Used exclusions Occurrences

4(1)l Registry records 74 4(1)q Communications between MLAs and/or members of Executive Council 47 4(1)a Court/judicial records 46 5 Other legislation paramount 18 4(1)d Records of Officers of the Legislature 9 4(1)o Personal/constituency records of members of Executive Council 8 4(1)b (Quasi) judicial notes, communications, draft decisions 7 6(4)b Ministerial briefing for a session of the Legislative Assembly 7 4(1)g Examination/test questions 6 4(1)p Speaker/MLA records in Legislative Assembly Office 5 6(4)a Ministerial briefing for a new portfolio 3 4(1)k Incomplete prosecution records 2 4(1)c Quality assurance records (health) 1 6(7) Audit records of the Chief Internal Auditor of Alberta 1 FOIP STATISTICS 11 4.1% 60+ days 5.1% 8.6% 2008-09 ■ 30-60 days 7.8% ete request compl to ys

2007-08 ■ 87.3% or less 30 days 87.1% Number of Da

0%

90% 80% 70% 60% 50% 40% 30% 20% 10%

s t reques ed t e ompl c of e tag Percen

handled

are

requests

of

cent

per

97 without complaint to the Information Commissioner. and Privacy P Quick Facts FOIP Quick Provincial government bodies continue to to continue bodies government Provincial requests of FOIP volume a high turn around within a short Albertans continue timeframe. access effective timely and have to information. government to The FOIP Act states that normally a request request normally a that FOIPstates Act The within of the date days 30 be completed must the Act allows the However, received. it was this extend for an of a public body to head circumstances: three under 30 days additional with consult another to time isif more needed public body or with party; a third if the to detail not provide sufficient does request record; requested of the allow identification is involved. of records number or if a large esponse times Response received of requests cent of 96 per A total were bodies provincialby government total This within 60 days. completed within completed cent 87 per represents within 60 cent nine per 30 to and 30 days completed were requests remaining The days. 60 days. than in more 12

Fees paid Fees waived The fee schedule for processing FOIP requests is Public bodies and the Information and Privacy set out in Schedule 2 of the FOIP Regulation. In Commissioner may waive fees if the applicant 2008-09, provincial government bodies collected cannot afford payment; if the record relates to a fees of less than $108,000. Fee information is not matter of public interest; or for any other reason available for local public bodies. that it is deemed fair to excuse payment. General information requests The amount of these fee waivers by provincial government bodies is shown in the following A $25 initial fee is charged for general information table: C S F OI P STATISTI requests. Additional charges may be applied for time spent locating, retrieving and preparing Total fees waived records for disclosure; computer programming and processing; and copying records. Additional A amount waived type of request 2008-09 2007-08 fees cannot be charged for the time spent reviewing records to determine the need for General information requests $5,606 $4,910 severing information. Personal information $3,387 $1,481 When a request is received, a fee estimate is requests prepared. If the estimate is less than $150, only Total $8,993 $6,391 the initial fee of $25 is collected.

Personal information requests Fees are often reduced or eliminated by clarifying Applicants requesting their own information requests and providing only the records actually pay only copying charges and only if the needed by the applicant. The value of fees charges exceed $10. eliminated in this way cannot be calculated.

Total fees collected A amount collected type of fee 2008-09 2007-08

General information requests Initial fees $43,400 $41,600 Other general $44,000 $12,800 Personal information requests Copying $20,400 $18,500 Total $107,800 $72,900 FOIP STATISTICS 13 777 1243 2008-09 625 1005 2007-08 General Information ■ In 2008-09, 960 local public bodies provided provided public bodies 960 local 2008-09, In 2,020 they received that indicating statistics, of 24 per This an increase is requests. FOIP the received the 1,630 requests over cent previousyear. fiscal to requests eight were 2008-09, there In to compared information personal correct the previousyear. fiscal received six requests 612 789 2006-07 555 739 2005-06 *Excludes requests for correction of personal information. of personal for correction *Excludes requests Personal Information ■ P of requests received during the last five years during five the last received Number of FOIP of requests 394 688 2004-05 0

800 600 400 200

2200 2000 1800 1600 1400 1200 1000

s* t eques R of er mb u N Local public bodies include local government Local include local government bodies public irrigation settlements, Métis (municipalities, districts, management housing districts, drainage jurisdictions, school public libraries), and bodies and bodies care post-secondary health institutions, servicespolice commissions. and umber of requests made to local made of requests Number public bodies Bodies Public to Local Requests 14

Sectors that received access requests Police services and commissions received 1,068 Health care bodies received 168 FOIP requests FOIP requests compared to 859 requests received compared to 141 requests received the previous in 2007-08; 90 per cent of these requests were for year; 80 per cent of these requests were for personal information. general information. Local government bodies received 627 FOIP Post-secondary educational institutions received requests during the fiscal year compared to 492 72 FOIP requests compared to 70 requests requests received the previous year. Of these received the previous fiscal year; 60 per cent of requests, 75 per cent were for general information. these requests were for personal information. C S F OI P STATISTI Municipalities received the majority (604) of the requests received by the local government sector. School jurisdictions received 85 FOIP requests compared to 68 requests received the previous year; 56 per cent of these requests were for personal information.

1100

1000 106

900

800

700

600

500 962 400 471

300

200

N u mb er of R eques t s* 100 134 29 37 156 0 43 48 34 Post-Secondary School Health Care Local Police Services Institutions Jurisdictions Bodies Government** & Commissions

■ Personal Information ■ General Information *Excludes requests for correction of personal information. **Includes municipalities, improvement districts, special areas, regional service commissions, drainage and irrigation districts, housing management bodies, Métis settlements/General Council, and public libraries. FOIP STATISTICS 15 88 32 19 18 16 14 11 65 605 274 70% 7 60%

Authority 3 Alberta 50% 43.7% 41.3% City of Edmonton 40% equests for Personal Informationequestsop 10 – R for University of Calgary Regional Health (Calgary Health Region) of University The Calgary of Education Board T Service Calgary Police Service Edmonton Police City of Calgary Service Lethbridge Regional Police Parkland School Division No. 2008-09 ■ 30.2% 30% 87 28 50 28 21 21 19 2007-08 106 113 101 ■ 26.6% e of Requests Percentag 44 20% 14.5% 13.8% No. View 11.0% 9.8% 10%

Authority 6 Authority 3 4.0% 2.4% 1.3% 1.3% Alberta Albert 0%

Public Media Groups Interest Elected Officials Business General City of Edmonton Researcher Academic/ equests for InformationGeneral equestsop 10 - R for Service Edmonton Police Service Calgary Police City of St. Service Lethbridge Regional Police of University (Capital Health) (Calgary Health Region) Municipal District of Rocky Regional Health Health Regional In 2008-09, 62 per cent of the access requests received by local public bodies were from from were local public bodies by received requests of the access cent 2008-09, 62 per In cent 38 per remaining The themselves. about information containing individuals records seeking members were users the top this category, In information. for general made were of requests businesses. of the public and Who made access requests City of Calgary T 16 How access requests were processed Local public bodies disclosed or partly disclosed records in 78 per cent of general information requests. In four per cent of requests, the applicant requested records that did not exist. Eleven per cent of requests were abandoned, withdrawn by the applicant or transferred to another public body. No records were disclosed in seven per cent of requests.

Partly 44.0% Disclosed 38.1% Totally 34.4% Disclosed 35.3% C S F OI P STATISTI Nothing 7.2% Disclosed 10.0% 6.0% Abandoned 6.8% Records 4.0% Do Not Exist 5.3% D is po si t i o n 3.2% Withdrawn 3.5%

Transferred 1.2% 1.2%

0% 10% 20% 30% 40% 50% 60% 70%

Percentage of Requests ■ 2007-08 ■ 2008-09

Local public bodies disclosed or partly disclosed records in 81 per cent of personal information requests. In six per cent of requests, the applicant requested records that did not exist. Five per cent of requests were abandoned, withdrawn by the applicant or transferred to another public body. No records were disclosed in eight per cent of requests.

Partly 65.3% Disclosed 61.8% Totally 15.5% Disclosed 16.5% Nothing 8.3% Disclosed 7.9% Records 6.1% Do Not Exist 7.1%

Abandoned 2.7% 3.3% D is po si t i o n 1.2% Transferred 2.0%

Withdrawn 0.8% 1.5%

0% 10% 20% 30% 40% 50% 60% 70% Percentage of Requests ■ 2007-08 ■ 2008-09 FOIP STATISTICS 17 4.7% 60+ days 3.6% 7.0% 2008-09 ■ ete request compl to 30-60 days 10.2% ys a 2007-08

■ 88.3% or less 30 days 86.1% Number of d 0%

90% 80% 70% 60% 50% 40% 30% 20% 10%

100%

s t reques ed t e ompl c of e tag Percen Overall, 95 per cent of requests made to local public bodies were completed within completed were local public bodies to made of requests Overall, cent 95 per within completed cent per 88 over represents total This the requests. of receiving 60 days completed were of requests cent per Five within 60 days. cent per 30 to seven and 30 days 60 days. than in more esponse times Response 18 Contact Information

Access and Privacy

C T IN F OR M ATION Service Alberta

C ONTA Office hours: 8:15 am to 4:30 pm Monday to Friday

Office phone: 780-422-2657

Help desk phone: 780-427-5848

Toll free: In Alberta, dial 310-0000 then enter 780-427-5848

Fax: 780-427-1120

E-mail: [email protected]

Website: foip.alberta.ca

FOIP Statistics: foip.alberta.ca/resources/statistics

11/2009 200 ISSN 1485-5372