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CONSUMER GRIEVANCE REDRESSAL FORUM STATE ELECTRICITY BOARD LTD- SOUTHERN REGION VYDYUTHI BHAVANAM, ------Present: 1. Sri. Sudheer.G, Deputy Chief Engineer, Chairperson 2. Sri. Soni.G, Executive Engineer, Member II 3. Sri. M. Sabu, Advocate, Member III

Monday 14th September 2020

OP No.24/2020 Between Petitioner: Sri. Navas.S, Parankimavila Veedu, Kureeppally, Perumpuzha P.O. And Respondents: (1)The Assistant Executive Engineer, Electrical Sub Division, .

(2) The Assistant Engineer, Electrical Section, Kannanalloor. ORDER 1. Grievance of the petitioner is as follows. The petitioner is a consumer under Electrical Section, Kannanalloor bearing Consumer No.19027. He is aggrieved by a bill of short collection of Rs.15,000/- towards OYEC. The petitioner contended that while applying the connection he had remitted the OYEC amount to the former Assistant Engineer of Kannanalloor Section, Smt. Minimol. So he prays to cancel the above demand. 2. The respondent fled a version as follows. The complainant is a registered consumer with Consumer No.19027, LT IA under Electrical Section, Kannanalloor. The service connection was efected on 11/04/2013 with 2 span single phase OH line for which an OYEC amount of Rs.15,000/- (13150+1850) has to be collected. During the internal audit by the RAO, it was observed that there occurred short fall in collection of Rs.15,000/- towards the OYEC. Subsequently a notice was issued to the consumer in this regard - 2 –

from Electrical Section, Kannanalloor. But the petitioner argued that at the time of applying for the service connection, the amount of Rs.15,000/- was handed over to Smt. Minimol, former Assistant Engineer of Electrical Section, Kannanalloor. But the consumer failed to produce any documentary evidence to prove his argument. Hence the consumer is liable to pay the amount. 3. The case was posted for hearing on 25/08/2020 Both the petitioner and the respondent were present. 4. On going through the petition and other documents in the fle, it is seen that the petitioner was issued a demand notice of Rs.15,000/- towards short collection of OYEC charges by the IInd respondent. The petitioner stated that he had given OYEC amount to the former Assistant Engineer, Electrical Section, Kannanalloor, at the time of applying electrical connection. After that the electric connection was efected, The respondent contended that the petitioner does not have any proof regarding the remittance. Several such cases were identifed by the State Vigilance and cases are in progress. 5. The Forum found that the petitioner was efected electric connection. The petitioner had given the OYEC amount at the section ofce. But the ofcials had not given the receipt. Since the petitioner had got the electric connection, he had not demanded the receipt. 6. The Forum views that number of similar cases were identifed by the State Vigilance under Electrical Section, Kannanalloor and action is being taken. Since the case is pending before the State Vigilance the veracity of remittance of OYEC by the petitioner is not debatable issue. But the Forum found that the electric connection was efected to the petitioner by the licensee. The grounds for disconnection of an electric connection is well defned in Reg.138(1) of Kerala Electricity Supply Code, 2014. No such grounds are seen in this case. So the above electric connection cannot be disconnected without any grounds mentioned in Reg.138(1) of Kerala Electricity Supply Code, 2014. - 3 –

7. Considering the above facts and circumstances of the case, the Forum dispose the case accordingly. i. No order as to cost.

If the petitioner is not satisfed with the above order of this Forum, he is at liberty to prefer appeal before the Electricity Ombudsman within 30 days from the date of receipt of this order. The address of the Electricity Ombudsman is furnished below. State Electricity Ombudsman, Charangattu Bhavan, Building No.34/895, Mamangalam - Anchumana Road, Edappally, Kochi – 682 024, Ph: 0484 -2346488.

Sd/- Sd/- Sd/- M. SABU SONI.G SUDHEER.G ADVOCATE EXECUTIVE ENGINEER DEPUTY CHIEF ENGINEER MEMBER III MEMBER II CHAIRPERSON

Forwarded

Sd/-

CHAIRPERSON (DEPUTY CHIEF ENGINEER)

No: CGRF/KTR/OP No.24/2020/ 137 Dated : 14/09/2020. Delivered to:

1. Sri. Navas.S, Parankimavila Veedu, Kureeppally, Perumpuzha.P.O 2. The Assistant Executive Engineer, Electrical Sub Division, K.S.E. Board Ltd , Kottiyam 3. The Assistant Engineer, Electrical Section, Kannanalloor

Copy to:- 1. The Deputy Chief Engineer, Electrical Circle, 2. The Executive Engineer, Electrical Division,

______Ofce: CGRF(S), Vydyuthi Bhavanam, Kottarakkara, Pin – 6 691 506 Web site: cgrf.kseb.in E- mail: Cgrf.ktra@kseb. in, Phone: 0474 – 6 2451300