Appendix I

Community consultation report and records

Parramatta Road and Great North Road, Five Dock Proposed intersection upgrade

Community and stakeholder engagement plan

THIS PAGE LEFT INTENTIONALLY BLANK

Version history Version Author Date Details

0.1 Stella Cimarosti 9 May 2016 First Draft 0.2 Kiara Brown 16 May 2016 Minor amendments 0.3 Stella Cimarosti 8 August 2016 Update to reflect display of the REF

3 Contents

Version history ...... 3 Contents ...... 4 Introduction and context ...... 5 Purpose ...... 5 Project background ...... 5 The Proposal ...... 5 Project area profile ...... 6 Project milestones ...... 6 Communication and engagement objectives ...... 8 Stakeholder analysis ...... 8 Key messages ...... 9 Communication approach ...... 11 Engagement tools and techniques ...... 11 Communication protocols ...... 12 Evaluation ...... 12 Appendix A – Project Area ...... 14 Appendix B – Stakeholder List ...... 15

4 Road - Great North Road Introduction and context Purpose

This stakeholder and community engagement plan (the Plan) has been developed to support the design of proposed intersection upgrade at Parramatta Road and Great North Road, Five Dock. It outlines the communication and engagement approach that will be implemented throughout the concept/detailed design of the Project.

Communication and engagement has already been undertaken by Ventia Boral Amey Joint Venture during the investigation stage of the Project. This Plan reflects the previous communication and engagement and aims to:

• Identify stakeholders, potential issues and recommended communication activities during design

• Keep key stakeholders, businesses and residents informed of the progress of design

• Provide a general level of awareness for those in the broader community.

Project background

Parramatta Road is a key arterial road connecting the CBD with Parramatta. It is a key access point for the , the Road and Sydney’s western suburbs. The upgrade is being proposed as part of the NSW Government’s $246 million Pinch Point Program, which aims to reduce traffic delays, manage congestion and improve travel times on Sydney’s major roads particularly during weekday peak periods.

Motorists travelling westbound on Parramatta Road are experiencing delays due to extensive queuing in the right lane to turn into Great North Road and overflowing into through lanes during weekday peak periods.

Communication and engagement took place during the investigation phase of this project. Local residents and business’ were informed of the investigation work. Certain properties were doorknocked at this stage regarding property access (see appendix C for details)

The Proposal

The proposal involves installing an additional right turn lane on Parramatta Road to increase capacity for cars turning right into Great North Road. This will include widening the road on both Parramatta Road and Great North Road to accommodate the additional turning lanes.

5 Due to the widening involved in this proposal partial property acquisition is required.

Roads and Maritime will carry out community and stakeholder consultation on the concept design once investigation work has been completed. The night work consultation will be conducted separately.

Project area profile

The Project area around Parramatta Road at Great North Road is within the City of and the Ashfield Council local Government areas. Canada Bay and Ashfield are a mixture of residential, commercial and light industrial areas.

Parramatta Road splits these local Government areas. The northern side of Parramatta Road is part of Canada Bay Council, while the southern side is part of Ashfield Council.

An estimated 84,906 residents live in the Canada Bay local Government area and an estimated 39,667 live in the Ashfield local Government area.

The project area sits within the suburbs of Five Dock and Croydon. The most common ancestries within these suburbs are Italian, Australian, Chinese and English.

The project is in close proximity to Westconnex, a high profile and highly sensitive project within this area. Community members are highly interested in this project and there are a number of shared stakeholders.

Project milestones

Table 1 Milestones Date

Site investigations October 2015 – April 2016 Property acquisition process started February 2016 (internally) Residents affected by acquisition Early June 2016 doorknocked by VBA JV and RMS Display the REF November 2016 Construction consultation TBC Westconnex start of work TBC Start of work 2018 Open to traffic 2018

6 Parramatta Road - Great North Road Handover 2018

7 Communication and engagement objectives The key stakeholder and community participation objectives are: • To identify and incorporate emerging community and stakeholder matters where possible

• To provide community and stakeholders with evidence of how matters are being addressed and used to inform detailed design.

• Provide regular and timely information to community and stakeholders on each project while also referencing the broader program context and outcomes

Stakeholder analysis These stakeholders may either be impacted by the project or may influence or become advocates for the project. A detailed stakeholder listing is available at Appendix B.

8 Parramatta Road - Great North Road Key messages Key messages will be developed and updated as the Project progresses to ensure consistency across all communication and engagement activities. All project team members should be aware of the key messages to ensure consistent information is shared with communities and stakeholders. Any changes to key messages will be distributed to all project team members during the progression of the Project. Key messages for this project are listed below and will be updated as required: • The NSW Government’s is funding this proposal as part of its $246 million Pinch Point Program, which aims to reduce traffic delays, manage congestion and improve travel times on Sydney’s major roads particularly during weekday peak periods

• The proposal involves duplicating the right turn lane from Parramatta Road into Great North Road to increase capacity and stop queuing into the through lanes.

• The project is titled ‘intersection improvement Parramatta Road and Great North Road, Five Dock’

• The projects benefits are; reduces congestion and more reliable travel times on Parramatta Road and increase capacity for vehicles turning right into Great North Road

• This proposal is funded under the Pinch Point Program and is focused on easing congestion. The State Government has a number of current projects aimed at easing congestion in Sydney including Westconnex. This project is funded under the Pinch Point Program and is being delivered by Roads and Maritimes delivery partner, Ventia Boral Amey Joint Venture (VBA JV)

• Parramatta Road is a key arterial road in Sydney connecting the Sydney CBD and Parramatta

• Parramatta Road experiences high congestion during peak periods. Traffic growth will continue to increase congestion and travel time if roads are not upgraded

• Roads and Maritime Services recognises the importance of involving the community in the development of this project

• Roads and Maritime Services will make every effort to minimise impact on traffic flows and local residents and businesses around the busy Parramatta Road area during any work carried out

• Feedback received will be considered in developing the project

• For information about the Project, please contact the project team:

Phone 1800 677 700 Email [email protected] Mail Ventia Boral Amey JV C&SE PO Box 838

9 Rockdale NSW 2216

10 Parramatta Road - Great North Road Communication approach Our communication approach for the Project will focus on consultation with local residents and business owners keeping the community informed and involved in the progress and delivery of the project. Engagement tools and techniques Communication Tool Purpose Target audience Key stakeholder meetings Build relationships Key stakeholders (as required) Provide information and invite - Westconnex feedback - Local council Identify issues and work - Local residents together to develop solutions - Local business’(particularly those at the intersection and those impacted by acquisition) - STA

Door-knocks to impacted Inform about consultation and Local residents and residents / businesses property acquisition businesses Provide key contact information Ie. RMS property for acquisition and VBA JV for project related Maintain personal contact and relationships with sensitive receivers

Corflute signs Provide information about the All proposed project in the local area to those who may not receive the notification letter

Notifications and updates Provide information about Local residents, stakeholders consultation and businesses Provide updates about key milestones to the local community and stakeholders

Website Provide information about the All proposed project Media releases and traffic Provide information to road All alerts users as well as a wider audience Newspaper advertisement Provide details of the REF Local residents, stakeholders display and community and businesses information sessions Community information To display the REF and engage Local residents, stakeholders sessions with the community and businesses

11 Communication Tool Purpose Target audience Copies of REF in community To display the REF and engage Local residents, stakeholders space (ie. Library or with the community and businesses community centre) Project Information Provide a means by which All Telephone Contact Number interested community members and Email and stakeholders may contact the Project team during consultation

Communication protocols Project phone info line and enquiries email VBA JV is Roads and Maritime’s delivery partner in this project. VBA JV has community email, postal address and 1800 number which are available during the project duration. The project team from VBA JV will monitor the phone and emails during consultation and respond as required. The communication channels will be disseminated in the community through notification letters, doorknocks, corflute signage and the Roads and Maritime website.

Complaints/ enquiries management VBA JV will respond to community and stakeholder enquiries within two business hours. This will include: • The efficient recording, tracking and responding to enquiries and complaints including:

o Date and time of contact.

o Method of communication.

o Full name, address and contact details.

o Nature of the enquiry or complaint and the issues raised.

o Names of the people involved throughout.

o Action taken and the details of the resolution, including response times. Media and government VBA JV will not respond directly to enquiries from journalists or elected representatives. All enquiries from elected representatives and the media will be forwarded to Roads and Maritime Media team. Roads and Maritime media contact line – 8588 5999

Evaluation The communication approach and processes as described in this Plan will be evaluated continuously throughout the Project. This will allow the Project team and Roads and Maritime to make any updates to the plan and its processes as necessary in order to:

12 Parramatta Road - Great North Road • Measure the effectiveness of communication techniques and identify any areas for improvement.

• Identify new stakeholders and emerging issues.

• Monitor compliance with communication protocols.

The evaluation will be achieved by reviewing: • Tracked enquiries and complaints to identify issues, emerging trends and timeliness of close out.

• Satisfaction of impacted property owners with information frequency, availability and content.

• Delivery of communication material on time and within budget.

13 Appendix A – Project Area

14 Parramatta Road - Great North Road Appendix B – Stakeholder List

Stakeholders GOVERNMENT [email protected] Ashfield Council [email protected] State Electorate of Drummoyne [email protected] State Electorate of Strathfield [email protected] State Electorate of Summer Hill [email protected] Federal Electorate of Reid [email protected] Transport Management Centre (TMC) [email protected] EMERGENCY SERVICES Ambulance Service of NSW, Sydney Zone [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected] NSW Fire and Rescue [email protected] NSW Rural Fire Service Headquarters [email protected] NSW State Emergency Service (SES), Sydney South Region [email protected] Burwood Fire Station 12B Livingstone Street Burwood NSW 2134 Five Dock Police Station 13 Garfield Street Five Dock NSW 2046 TRANSPORT SERVICES STA – Southern Region [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] Premier Cabs [email protected] RSL Cabs [email protected] Legion Taxis Administration [email protected] Taxis Combined [email protected] Heavy Vehicles Unit [email protected] ASSET OWNERS Ausgrid [email protected] Jemena Gas South [email protected] Nextgen [email protected] Optus [email protected] Pipe Networks [email protected] Sydney Water [email protected]; [email protected] Telstra [email protected]; [email protected] WestConnex info@westconnex,com.au amber.cameron@.com.au LOCAL COMMUNITY/SENSITIVE RECEIVERS Audi Five Dock [email protected] BP Connect Ashfield 580-586 Parramatta Road

15 Croydon NSW 2132 Nando’s 582 Parramatta Road Ashfield NSW 2131 McDonalds 582-586 Parramatta Road Croydon NSW 2132 Subway 12 West Street Croydon NSW 2131 Property Acquisition Canal The Metropolitan Water Sewerage and Drainage Board C/- Jones Lang Lasalle PO Box 399 Parramatta NSW 2124 Amber Tiles Amber Tiles 1 Parramatta Road Five Dock NSW 2046 Owner of Amber Tiles property Jian Wen Zhang 40 Hay Street Croydon Park NSW 2133 Owner of vacant land Ashfield Council 260 Liverpool Road Ashfield NSW 2131 Car Wash Car Wash 315-319 Parramatta Road Haberfield NSW 2045 Owner of Car Wash Wymill Pty Limited 636 Parramatta Road Croydon NSW 2132 Petrol Station Petrol Station 273 Parramatta Road Haberfield NSW 2045 Owner of petrol station Azzi Investments Pty Ltd 51 Gueuducourt Avenue Earlwood NSW 2206 STAKEHOLDERS EXPRESSING INTEREST

16 Parramatta Road - Great North Road

Property Acquisition Canal Owner: 1 Parramatta Road The Metropolitan Water Sewerage and Drainage Board Five Dock NSW 2046 C/- Jones Lang Lasalle PO Box 399 Parramatta NSW 2124 Amber Tiles Owner: 1 Parramatta Road Jian Wen Zhang Five Dock NSW 2046 40 Hay Street Croydon Park NSW 2133 Vacant council land Owner: 321 Parramatta Road Ashfield Council Haberfield NSW 2046 260 Liverpool Road Ashfield NSW 2131 Car Wash Owner: 315-319 Parramatta Road Wymill Pty Limited Haberfield NSW 2045 636 Parramatta Road Croydon NSW 2132 Petrol Station Owner: 273 Parramatta Road Azzi Investments Pty Ltd Haberfield NSW 2045 51 Gueuducourt Avenue Earlwood NSW 2206

17

APPENDIX C - DOORKNOCKING Doorknock report: Doorknock Date: Wednesday 7 October Purpose: property access for investigation work Outcome: no issues were encountered with business owners, those who were reached were happy for the investigations to take place. Address Comments 1/2 Great North Road Not home 2/2 Great North Road Construction was taking place. Knocked, but no one answered. Left the letter in the door 3/2 Great North Road Not home 4/2 Great North Road Home. Name: Damien Will read through the info and scan back. No concerns. Amber Tiles [Note: Is actually property #1] 3 Parramatta Road Business owner: Scott Norman Five Dock NSW 2046 9716 6214 Note: There is a mechanics that [email protected] runs underneath Amber tiles Form signed (property 1a). Car Wash Owner wasn’t there. Left the information with a lady behind the cafe. Asked what the owners name was, she didn’t know. Automotive Hospital Tim Kaudemir 313 Parramatta Road Happy for the investigations to take place. Haberfield NSW 2045 No contact details left. Form signed Petrol Station Manager: Elias Khouri 273 Parramatta Road Happy for the investigations to take place. Haberfield NSW 2045 Form signed PH: 97164940 M: 0499 399 999

Summary No issues were encountered with business owners, those who were reached were happy for investigations to take place. No further contact has been made with the car wash and the residential homes at 2 Great North Road.

As we have been unable to get in touch with the car wash (phone number is disconnected) we plan to go out again to speak to the business owner. At this time we will also doorknock the residential properties at 2 Great North Road. Recommendation Proceed with investigations as planned.

APPENDIX D - CORFLUTE SIGNS

These signs will be used to inform the local community of the consultation. Signs will be places at the intersection.

EXAMPLE Have Your Say

Parramatta Road and

Great North Road

proposed intersection

upgrade

Appendix E – distribution zone

 Distribution zone Work location