MEMBERSHIP MAGAZINE FOR INDEPENDENT RETAILERS

ISSUE 9 Be kind District digest Success symbols NOVEMBER 2020 Our new campaign addresses Find out what’s happening We see what fascia groups hostility and abuse faced by around our 13 districts in this have to offer and why you shop staff. new pull-out guide. should consider joining.

Make money, save money and find easier ways of doing business with your NFRN Bede House, Belmont Business Park, Durham DH1 1TW Freephone number: 0800 121 6376* (select option 1) Calling from a mobile: 020 7017 8880 Calling from ROI: 453 5822

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T: 0800 860 6857 RETAIL STANDARDS A comprehensive library of MEMBER2MEMBER FUELWISE reference guides including Spread the word and be rewarded Be in control of your diesel LEGAL PLUS training modules, factsheets, for explaining to your fellow retailers costs. Huge savings off the Tailor-made business checklists and risk assessments what the NFRN has to offer. price compared to average templates to help you deal to ensure effective in-store Recruit and earn £75 each time. pump prices in UK and Ireland. with legal matters. procedures and systems. Average savings £280 a year. T: 0800 121 6376 TheFedOnline.com TheFedOnline.com T: 020 7017 8880 T: 028 3032 7800 Contents ISSUE 9 NOVEMBER 2020 CONTENTS | What’s in this issue

Brought to you by the NFRN, LATEST FEATURES The Fed is packed with advice, success stories and industry 4 | A word from the 12 | 12 tips for a cracking news to help you increase your National President Christmas profits and make the most of your store. 5 | Latest NFRN news 22 | Going green As Covid-19 tightens its grip, safety A helping hand: is a key priority and that’s why we | Your view 34 | 9 Our serious illness, have launched our Be Kind campaign convalescent and encouraging shoppers to respect shop 10 | Cashing in on our respite benefits owners and staff. exclusive deals We give an update on our retail 36 | Loughton retailer keeps 14 | Government urged to on delivering crime activity and with Christmas further protect store fast approaching, The Fed has asked workers from retail crime members for their seasonal selling tips. 44 | Symbols of success

Now is also a great time to join a 18 | Have a crime free and over the 11 pages Christmas PRO PRINT we explain why. Protecting your business 38 | Newspro - the best Enjoy the issue! 20 | from ram-raids performing category management group National President and Editor in chief: Stuart Reddish 54 | Meet our Elite Partners 39 | Retail subscriptions Editor: Anne Bingham 0207 017 8887 [email protected] 40 | Introducing our latest Advertising: Mike Baillie Community Champions! 07908 777908

Design and production: Monitor Creative 42 | Stocking annuals 0161 743 0980 www.monitorcreative.co.uk

Bede House, Belmont Business Park, Durham DH1 1TW Freephone number: 0800 121 6376* (select option 1) DISTRICT DIGEST Calling from a mobile: 020 7017 8880 25 | Your pull-out guide Calling from ROI: 01 453 5822 to activity around *Free from UK landline phones only. Charges may apply the districts when calling from abroad or from a mobile phone. [email protected] 26 | Zoom meetings Disclaimer: While every effort is made to ensure the accuracy of information contained in this publication, no guarantee is | Scotland given that the information provided is correct, complete, 28 and/or up-to-date. The materials contained in this publication are provided for general information purposes only and 30 | West Midlands do not constitute legal or other professional advice on any subject matter. The NFRN and the publisher do not accept any responsibility for any loss which may arise from reliance 32 | on information contained in this publication. Produced by Monitor Creative and printed in England.

WWW.THEFEDONLINE.COM ISSUE 9 NOVEMBER 2020 3 | Latest National President’s Welcome

Stuart Reddish A word from the NFRN National President

Given that it is now nine months since A big thanks must go to all the pandemic, gaining fantastic support we made some rather radical changes to retailers who took part. Their valuable from the national and regional press. The Fed, I felt the time was right to find feedback will be used to further refine out what readers really think about its the publication to meet the developing While most customers have adhered to new look, content and frequency. needs of you, our members. I would government guidelines about covering also love to hear what you think. up their faces when in shops, we know So a couple of weeks ago, joined by Drop me a line - together with any that others can be hostile and frustrated chief operating officer Greg Deacon and suggestions on how we could further when asked to put on a mask. Sadly, the Federation’s communications team, improve this product - to national. sometimes, this boils over to abuse, I quizzed a panel of members on their [email protected]. threats and even violence. likes and dislikes as well as asking them what articles and issues they would like Another highlight for me over past Our Be Kind adverts have already appeared to read about in future editions. weeks has been the launch of our in some national newspapers and I have Be Kind campaign to encourage also written to MPs asking them to push I am pleased to report that the radical shoppers to treat independent our message out to their constituents. new look and greater member content, retailers with greater understanding coupled with the new monthly and respect. If you haven’t already done so, I frequency, received a resounding would urge you to download the Be thumbs up. In fact, every new section This is an extension to our highly Kind, Be Patient, Be Covered posters of The Fed is finding a captive audience. successful Shop Local, Shop Little from the Federation’s website. Learn more about what our panel said campaign which debuted at the on page 6. beginning of the coronavirus Stay safe and enjoy the issue.

| 4 ISSUE 9 NOVEMBER 2020 WWW.THEFEDONLINE.COM Latest News

The Latest News For latest news, deals and views go to: TheFedOnline.com

Customers urged to be kind, be patient and cover up when visiting their local shop

Last month saw the launch of our latest campaign to protect Federation members and their staff following the latest Covid-19 restrictions.

All members have been sent two posters urging shoppers to ‘Be Kind, Be Patient’ and to wear face coverings when inside their local shops.

If you haven’t already done so, please download the posters and display them prominently to get the message across to your customers.

The campaign has featured in the national press, with articles in The Sun, Express and Scottish regional titles, as well as advertisements in the Daily Mail and some of Bauer’s top-selling magazines. support your communities by independent retailers and their ensuring a safe environment. staff with greater understanding National President Stuart Reddish and respect, which means protecting has also written to all MPs asking “In the main, customers have stuck everyone’s health and safety - them to raise awareness of the to the guidelines around social customers and those working in the campaign by displaying the posters distancing and face coverings, but shops - by covering their faces and promoting them on social media. some members have experienced and maintaining social distancing hostility and frustration and, sadly, at all times.” Mr Reddish said: “I am fully aware in some instances have even been of the difficulties imposed on subject to abuse and threats. This latest poster campaign is an businesses by having to follow the extension of our highly successful government guidelines, and I know “We hope that by seeing these Shop Local, Shop Little poster you have gone out of your way to new posters, customers will treat initiative, launched earlier this year, to remind customers that local stores could provide for all their needs and to encourage them to shop sensibly.

Shop Local, Shop Little advertisements were seen by millions of people across the UK and Ireland as MPs, national newspapers and magazines backed the campaign.

To download the posters please visit TheFedOnline.com.

WWW.THEFEDONLINE.COM ISSUE 9 NOVEMBER 2020 5 | First of its kind Smiths News roundtable sees Covid-19 and SNapp coming under the spotlight...

Smiths News customers Responding to Smiths News’ request for feedback on the and the news wholesaler effectiveness of its current communication methods, came together last month Crawley shopkeeper Bhavish Patel (pictured) said it in the first forum of its should utilise the NFRN’S communication channels, kind to discuss three including The Fed. key topics - Covid 19, the relationship However, David Colling from Houghton le-Spring said between retailers and he preferred to be contacted through SNapp. “For me, the SNapp App. on a morning it’s busy. If we have flyers in a tote box, a lot of the time they’re forgotten about,” he explained. Taking place via Zoom, the meeting gave members “I would suggest it comes through on a daily bulletin the chance to share their experiences throughout the through SNapp.” pandemic. While some experienced an upsurge in trade, others saw footfall and sales plummet and struggled All the participants praised SNapp for its simple and with staffing shortages due to self-isolation. useful format. Mr Colling added: “It is invaluable, works well, is easy to use and extremely helpful.” Simon Gage from Smiths News reported that of the 2,800 retailers that closed at one point during lockdown, Among suggestions for new features for SNapp were a 600 were still closed and unlikely to reopen. What's New section to showcase offers and promotions.

He praised retailers for setting up home news delivery Speaking after the meeting, Pradeep Karadia from services during the pandemic or expanding their Cheltenham commented: “I found it very informative offering to include milk and bread. Mr Gage said: and was able to raise my queries and be able to give “The independent sector, and obviously the NFRN my views on various aspects of the services provided and its members, have done a really good job.” by Smiths.”

...While new look Fed gets the thumbs up as first Fed Talks readers forum takes place October saw the first of a planned Retailer profiles proved particularly “The Fed is for the members, series of quarterly Fed Talks popular, along with information so it was very pleasing to hear forums to get readers' views about new deals and offers and positive feedback on the new style about its recent revamp. details of who to contact for help of the magazine and that they find with any business issues. it helpful and useful. Following its radical new look and move to monthly publication Members requested more features “However, there is always room in March, we invited a group on new and seasonal products, for improvement and we will of retailers to tell us what they advice on setting up a home news continue to hold these forums thought of the magazine and what delivery service, how to partner with and take all the comments on type of articles they would like to other local independent retailers board to help us make The Fed see more of. and more in depth information on even better in future.” NFRN partners and how they can All the feedback was very help members. If you have any comments positive, with everyone liking about The Fed and what you the new layout and finding it National President Stuart Reddish, would like to see more of in the is more reader friendly, with who chaired the forum and is the magazine, please email: relevant content. magazine’s editor in chief, said: [email protected].

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For latest news, deals and views go to: Becoming a tobacco and TheFedOnline.com vaping destination store NFRN calls for inquiry With sales in independent stores growing at a into retail abuse faster rate than multiples during lockdown, it seems that shoppers have been turning to their In partnership with other trusted at a time of crisis. organisations, including the Here, JTI sales vice president Ross Hennessy British Retail Consortium shares some top tips for retailers on becoming (BRC) and trade union a destination store for tobacco and vaping Usdaw, the NFRN is calling customers beyond lockdown. on the chair of the home affairs committee Yvette Maintain availability Cooper to launch an As always, retailers must maintain a full range and availability inquiry into retail violence. of tobacco and vaping brands across the category to encourage repeat purchase. This will give customers who shopped locally This latest action comes as thousands of retail staff during the pandemic little reason not to stick with their are impacted by violence and abuse in the workplace. convenience store after lockdown. According to the BRC’s latest crime survey, abuse is on the rise with over 400 incidents every day. Track current trends The letter asks the committee to “investigate this Part of maintaining a consolidated tobacco and vaping range is growing problem of violence and abuse against retail tracking what products are currently popular amongst existing workers and the measures the government should be adult smokers and vapers. Retailers should take note of the taking to address it.” popularity of rolling tobacco, closed-tank devices (or pod mods), and nicotine salts, which are set to grow this year. Independent National President Stuart Reddish said: “I get calls from retailers need to adapt to these trends if they are to compete with hundreds of retailers who are crime victims. Retailers multiples and retain any new customers post-lockdown. need the government to act and tackle retail crime once and for all so everyone working in shops have confidence The price is right in their workplace. We hope that an inquiry by the home affairs select committee will act as a catalyst for Price has always been a key factor for existing adult smokers and government action.” vapers when choosing where to shop - and this is something that continues to be a priority. JTI recommends that retailers remain At a parliamentary reception in March this year, competitive by selling at the manufacturers’ recommended retail ...While new look Fed gets the thumbs up co-hosted by the NFRN, Ms Cooper told the audience: price (MRRP) or belowi. This is especially true once lockdown “People don’t recognise the extent of crime in stores measures have eased. Those who shopped locally out of necessity as first Fed Talks readers forum takes place across the country. It is appalling that so many shop and convenience when strict rules were in place may no longer workers are being assaulted while doing their jobs.” do so if they’re free to get their provisions - like tobacco or vaping products - at a cheaper price from the nearest . As this edition of The Fed went to press there had been no response from Ms Cooper. Knowledge is key To read more about the NFRN’s latest crime activity and A major advantage that independent retailers have over their for our Christmas retail crime checklist see pages 14 -19. larger competitors is their specialist knowledge, and their relationship with returning customers. Shoppers who have built a rapport with their local retailer during lockdown may We want your feedback want to continue this once normality resumes. However, don’t be complacent - make sure you and your staff have up-to-date Throughout 2021, the NFRN is planning to knowledge of both the tobacco and vaping categories, and are hold a series of forums which will focus on a confident on any trends or new product launches. range of issues affecting members’ businesses. If you are interested in taking part, please email Take advantage of the resources available, national events manager Julie Zollikofer on: [email protected]. such as the price lists and training modules, on jtiadvance.co.uk or speak to your JTI sales rep. Every member attending will be paid £20.

i Retailers are of course free to sell JTI products at whatever price they choose

WWW.THEFEDONLINE.COM ISSUE 9 NOVEMBER 2020 7 | Latest News

For latest news, deals and views go to: TheFedOnline.com Heroes luncheon and 2021 national NFRN Awards fall victim to Covid-19 restrictions It is with deep regret that we have to announce the postponement and cancellation of two of our flagship events, due to restrictions imposed surrounding the coronavirus pandemic.

The Shop Local, Shop Little Heroes Awards luncheon that was due to be held at London’s Ritz Hotel on November 24, has been postponed until spring next year. However, the judging will still take place on November 10, when the three winners and an overall Hero will be chosen. was becoming increasingly apparent that neither the Heroes With the situation around Covid-19 continuing to evolve, it luncheon nor the NFRN Awards could go ahead. has been decided that the 2021 NFRN Awards planned for January 12 at the Royal Lancaster Hotel in London, will be “These were not decisions that were taken lightly but they cancelled. Our next Awards ceremony will take place in 2022. were the right ones, as the safety and health of our members, awards finalists, sponsors and staff must come first. National President Stuart Reddish said: “Obviously we are very disappointed that these two fantastic events can’t go “We look forward to rescheduling and holding our Heroes ahead as planned, but we have been monitoring developments luncheon when it is safe to do so, and will let you know concerning coronavirus and given the social distancing the revised dates for both this and for our 2022 Awards as regulations and safety rules imposed by the government it soon as we can.”

NFRN partner hailed a blessing for arranging rent holidays for struggling members

NFRN partner Commercial Plus centre and was massively affected to Barry for help during Covid-19 has been hailed as a “blessing” by by Covid-19. because my landlord, who’s quite members facing severe hardship notorious, wouldn’t come to an and unable to pay their rent “We had issues with our landlord arrangement over my rent. My amid Covid-19. throughout the pandemic because store’s sales had decreased we couldn’t afford the full rent - dramatically and I was unable to Despite the uncertainty which is a large amount - and he was pay the entire rent. and hardship created by the unwilling to negotiate, despite the coronavirus pandemic, some fact that we’ve never missed a single “Barry used his knowledge and landlords have been merciless payment prior to Covid-19.” contacted my landlord’s solicitors when it comes to their rental and proposed another rent strategy.” agreements with retailers. After struggling to reach an agreement with the landlord, Omar Mr Frost told The Fed that any One member who was helped and Hinna contacted Commercial member struggling to pay their by Commercial Plus’ managing Plus for support. “Barry immediately rent amid Covid-19 should speak director Barry Frost was Hinna told us not to worry and put us at to their landlord without delay to Akhtar, who was unable to pay ease,” said Omar. agree a mutually beneficial the full rent for her store during payment plan. the pandemic. Her brother Omar Another member, who wants to explained: “The store is in a town remain anonymous, added: “I went See Letters on page 9.

| 8 ISSUE 9 NOVEMBER 2020 WWW.THEFEDONLINE.COM Latest Letters

This is your letters page. The Fed wants to hear Your view your views and issues! Send your letters to: Read the latest letters to [email protected] arrive in the NFRN mailbag

Struggling to pay your rent? Don’t suffer in silence Praise for newsagents Back in March the UK government (with variations in Scotland) welcome but there is a sting introduced emergency legislation preventing commercial landlords from I read with interest the letter in the taking any form of eviction action against a tenant falling into arrears. October edition of The Fed from John Witherow, editor of The Times (Special This legislation has been extended twice and as things stand now, Delivery: Britain’s newsagents deserve it will expire on December 31. It is, therefore, very important that if you the public’s support more than ever). His are struggling to pay your rent, you contact your landlord without delay comments regarding newsagents and to arrange a mutually beneficial payment plan that helps both parties their commitment to local communities in trying to make it through to at least April 2021, when the payment of as opposed to who have business rates and repayment of Covid related borrowing may come simply laid waste to our trade are both into force. welcome and appreciated. Within a commercial lease, anything is possible when the landlord and tenant agree, and this is very much a time when both parties need to work However, a recent letter of mine that was together. These exceptional times will require foresight and patience published in the September edition of from landlords and, if the government does not extend the expiry date The Fed (Why retailers and wholesalers of the legislation beyond the end of the year, there is likely to be a long deserve some respect and consideration) queue at bailiffs’ doors. Sending a bailiff or commencing legal proceedings criticised News UK for the amount of to forfeit a lease or collect debts should be considered only as a last times their publications arrived late at the resort, as this action is most likely to result in the closure of the business. wholesalers. This started happening again This might seem the best course of action for a landlord in a buoyant almost as soon as lockdown was eased commercial property market where re-letting might be straightforward, and has continued to impact over several but given where we are now, a property that stands empty for months or days this last month as well. even years is the most likely outcome. Common sense from all parties is - by far and away - the best advice to the wider commercial The impact of this is obviously felt in property industry. the main by the very businesses Mr Witherow champions and not at all by Barry Frost supermarkets. Perhaps this is something Managing director his publishing group should consider? Commercial Plus David Proud Holme Valley News Editor’s note: Visit www.TheFedOnline.com to find out more about Huddersfield, West Yorkshire Commercial Plus and how it can help members with property-related issues. A News UK spokesperson said: “We are always wary of the impact of late deliveries on our retailer partners and work hard to ensure we have the highest Two excellent reads degree of on-time arrivals. During October we have seen a significant I’m not much of a letter writer, more a talker. I just thought I’d like reduction in double runs.” to tell you that the October edition of The Fed and the special Retail Futures supplement are really good informative “tools” for our members. They, almost, make me want to come out of retirement! Thanks for two excellent reads.

Glyn Taylor, By email

WWW.THEFEDONLINE.COM ISSUE 9 NOVEMBER 2020 9 | Cashing in on our exclusive deals Find out how North West member David Lomas is set to save thousands of pounds each year through the Federation’s partnerships and deals.

Now, more than ever, retailers are keen to save money whenever and wherever possible. That’s why we’ve committed to a wide variety of money saving opportunities by partnering with leading and relevant brands and companies. From 1st Waste Management to Barclaycard, the Federation has secured deals that all independent stores can cash in on.

One retailer who is taking full advantage of the savings offered by his NFRN membership is David Lomas of Lomas News in Unsworth, Bury. And he advises fellow members to follow suit!

“I’m currently making huge savings, which I will invest back into my business, thanks to the NFRN’s deals,” Mr Lomas told The Fed. “I’d definitely recommend all members to research the Federation’s deals, or to contact NFRN Connect to find out more.”

Taking stock

After highly successful buy one, get one free (BOGOF) promotions on top Euro Shopper lines between October 2019 and January 2020, and on confectionery lines between March and the end of May this year, Booker and the NFRN teamed up again for our biggest yet voucher promotion.

After £500 worth of vouchers dropped through his letterbox in September, David was off to his local Booker depot to snap up the free cases, money off and buy one get one free deals.

He said: “I’m making fantastic savings through the NFRN’s partnership with Booker. Because of the latest voucher promotion I have introduced a couple of new product lines within my store.

“Thanks to the deal I have received free goods and discounted products, which have ultimately increased my store’s profit on return.”

“I’d definitely recommend all members to research the Federation’s deals”

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Cashing in on our “I’m currently making exclusive deals huge savings, which I will invest back into my business”

He’s got the power

Having made money thanks to his Booker vouchers, David is planning to save money using Federation business partner Bionic to switch his energy contract.

Bionic is the one-stop shop for business energy, broadband, phone and finance and thanks to our new partnership, members can potentially save more than £1,000 on essential business bills.

“Although I’m still currently in a contract with a different energy provider, I do plan on switching to Bionic as soon as it’s possible,” explained David.

“It’s fantastic to see that the Federation is getting great deals, like this one with Bionic, for members.”

Never wasting the chance to save

Next in David’s sight is the chance to make further savings from waste management collection.

“If I can get out of my current contract, I will switch to 1st Waste Management because their offer is much cheaper,” he explained. “However, even if I can’t get out of my contract, my current supplier has said that it will match 1st Waste Management’s offer. I will still change to 1st Waste Management once I am able to, though, simply out of principle.”

Cash in on more deals

Why not take a leaf out of David’s book and see how the Federation can help you save hundreds - if not thousands of pounds a year? For more information about the Federation’s current deals visit thefedonline.com, or contact NFRN Connect on 0800 121 6376, 0207 017 8880 or 453 5822 from the ROI.

WWW.THEFEDONLINE.COM ISSUE 9 NOVEMBER 2020 11 | Tips for a cracking 12 Christmas

With Christmas just around the corner, it’s time to start thinking about how to prepare for and capitalise on the busiest period in retail - otherwise Yule be sorry! To help, The Fed got 12 tips from retailers that you can put into operation to see tree-mendous sales over the festive period.

1. Start preparing early 2. Decorate “We usually start to prepare for the festive season in the your store first week of October so that we can plan and discuss “We always decorate our store what we’re going to stock and what sold well last year, at Christmas, both internally in order to be ready ahead of time.” and externally. It’s eye-catching, From Stephen Hunter promotes your business and gets Old Road News, Bradford more people into your store.” From Sean Hudson

West Bolden Post Office

3. Ask your staff to take on additional shifts 4. Promote on 5. Stock new lines social media “I always introduce new lines “I try and get staff to take on additional shifts during the “It’s definitely important at Christmas, including gift festive period. It’s often hard to use social media to chocolates, boxes of spirits and to find Christmas temps that promote your business - gift bags. It’s always important are suitable for your store especially at Christmas time to have gifts in store for your and know enough about the as it’s our busiest season customers but, given everything and the industry is very that’s happened with Covid-19, it’s industry. It also saves a lot of money if you don’t have to competitive throughout going to be even more important recruit more employees.” the festive period.” this year. People are going to want to buy gifts to lift people’s spirits.” From Judy Mercer From John Parkinson Hamilton News, Belfast Broadway Premier, Llandudno From Hitesh Modi , Chesham

| 12 ISSUE 9 NOVEMBER 2020 WWW.THEFEDONLINE.COM Feature Christmas Tips

6. Promote your offerings and lines “I always promote my offers and products both on our social media accounts and in-store with posters. It’s important to make customers aware of your new offers 9. Dress for and lines as they often don’t have the time to look through the occasion all of your products, particularly during the festive period.” “We dress up for the occasion. From Mital Morar, Simply Fresh, Manchester From December 1 every year, we switch our uniform from a T-shirt to a Christmas jumper. It’s really good for morale - and will be even more so this year due to Covid-19 - and it lets our customers know that we are a Christmassy shop. There’s always a healthy competition over whose 7. Top up your 8. Stay open jumper is the best and our alcohol selection Christmas day customers love to join in on “I’ll be looking at stocking a lot “We stay open on Christmas the discussion. I also like wearing a festive headband, of craft beers this Christmas. day to gain new customers Alcohol is always popular and remain competitive. It’s headpiece and jewellery.” throughout the festive season the biggest time of year and, From Trudy Davies but I think there’ll be an even as a lot of stores close on Woosnam and Davies, Llanidloes bigger demand for it this year, Christmas day, it gives you a given the current restrictions real competitive advantage if in bars and pubs.” you remain open.” From Graeme Pentland From Bay Bashir

Ashburton Village Stores, Gosforth Belle Vue Convenience, Middlesbrough

11. Try gift sets “I always stock up on gift sets because they’re very 10. Prepare for changes amid Covid-19 popular and not many - if any “We have considered all potential changes due to Covid-19, - retailers do gift sets in the to the best of our ability. It’s important to be ready to take local area. We have an entire opportunities when they arise, predict potential challenges, bay of gift sets on the run up and to make changes to your business accordingly. For to Christmas. They’re easy for example, if we go into another lockdown we have predicted customers to pick up as a last that we will be even busier than we usually are at Christmas. minute present and always Therefore, to meet the increase in demand, we would stock sell out.” even more gift items than usual.” From Sunder Sandher From Martin Ward , Cowpen Lane News, Billingham S & S One Stop, Leamington Spa

12. Get Christmas magazines and guides “I always get Christmas TV guides and Ideal Home guides for Christmas. My customers ask for them every year and want to know what’s on TV at Christmas. People are also keen to read Ideal Home guides during the festive period for inspiration for Christmas decorations.” From Jonathon Powell, roundsman, Newport

WWW.THEFEDONLINE.COM ISSUE 9 NOVEMBER 2020 13 | Government urged to further protect store workers from retail crime Over the past 11 months, the NFRN has campaigned extensively to get both the government and police to take retail crime more seriously. The Fed takes a look at our most recent activity.

Everyone deserves the right to feel safe behind their counter and Call for evidence on violence against shop workers that’s why the NFRN is proud to undertake the secretariat for the All The APPG has repeatedly called for all police and crime commissioners Party Parliamentary Group (APPG) (PCCs) to push for a review of the £200 threshold under which an on retail crime. This is a group of incident of retail crime can be charged as a summary only offence. parliamentarians who are fighting to This is because incidents of retail theft are rising year on year, with protect store workers against theft, data from Statistica showing an overall increase of 19.1 per cent violence and abuse. between 2014 and 2018, compared to an increase of 4.96 per cent between 2010 and 2014, before the legislation was put in place. Through the APPG, we look to represent you, our members, in the This campaign has been acknowledged by the government, with policing discussions and inform MPs of what minister Kit Malthouse writing to PCCs and chief constables to announce it is actually like to work within the that the theft of goods valued up to £200 from a shop should be independent retail industry. prosecuted as a criminal offence.

Looking at what the group is currently However, Mr McCabe and his APPG colleagues are still keeping the doing and considering what more pressure on. At the latest APPG meeting it was decided that each can be done to further protect those parliamentarian would engage with their PCC to establish their reaction working in independent stores was the to the letter and ensure that the guidance is understood and deployed. main focus of the latest APPG meeting, In addition, Mr McCabe pledged to contact all those parliamentarians which was chaired by MP Steve interested in this issue to involve them with this strategic campaign. McCabe and took place via a private video conference on September 15.

| 14 ISSUE 9 NOVEMBER 2020 WWW.THEFEDONLINE.COM Latest | Retail Crime

Sentencing consultation President Stuart Reddish and senior executives from the Co-op, British Retail Consortium and USDAW and Another key pledge from the APPG was that it will also praised the key role that retail workers have continue to encourage the government to make victim played throughout Covid-19. impact statements mandatory, as criminals are more likely to get the sentence they deserve if the real impact Mr Norris attended the APPG meeting and praised the of the crime is laid bare. The APPG’s response to the group for backing his Assault on Shop Workers Private consultation reflects this and the group will continue to Members Bill. “We have seen some brilliant engagement fight for this change as the government responds. to push the campaign and the briefings that the APPG have provided will be very useful for getting our National retail crime steering group messages across,” he said. Mr Norris continued: “The campaign is most effective The National Retail Crime Steering Group has created when it includes real stories of violence against store four separate groups in a further attempt to prevent retail workers and we must push these stories as much as crime, increase reports from victims and improve the we can.” support available to victims. The remit of the group is:

This prompted Mr McCabe to encourage all retail 1. To develop a better practice guide to ensure better organisations to send case studies to Mr Norris. responses from employers and the police. 2. To develop internal and external communications The APPG chairman said: “Up until now, there is a clear plans for employers, employees, those within the loss of trust from members of the retail industry because industry and customers. of the lack of justice that those that perpetrate retail 3. To create a better practice model for what the crime seem to get from the system. However, the APPG police need to know. is successfully putting the case forward for changes to 4. To provide better guidance for victims of retail crime, be made, and we will continue to make this case until including formal and informal support. retailers feel safe in their shops.”

However, as the exact outputs that are expected or Unfortunately, the original date for the second reading will represent success for these groups is not clear, of Mr Norris’ bill has been delayed. Planned initially for Mr McCabe commented that he would seek reassurance September 25, it was due to be debated on October 30 as that these groups were not just “talking shops”, but this edition of The Fed went to press. developed real solutions that would resolve the issues around retail crime. The NFRN expressed dismay at this delay, with National President Stuart Reddish commenting: “The Assaults on shop workers impact of retail crime can be devastating and long-lasting which is why independent retailers need the government In the October edition of The Fed, we reported on to act to protect them in their stores. We are bitterly Alex Norris’ letter to Prime Minister Boris Johnson, disappointed that this bill has been delayed and want calling for the government to better protect everyone assurances that tackling retail crime will remain a priority working in retail. This letter was signed by National for the government.”

“Up until now, there is a clear loss of trust from members of the retail industry because of the lack of justice that those that perpetrate retail crime seem to get from the system” Steve McCabe, APPG chairman

“The campaign is most effective when it includes real stories of violence against store workers and we must push these stories as much as we can” Alex Morris, MP

WWW.THEFEDONLINE.COM ISSUE 9 NOVEMBER 2020 15 | Latest | Retail Crime

| 16 ISSUE 9 NOVEMBER 2020 WWW.THEFEDONLINE.COM WWW.THEFEDONLINE.COM ISSUE 9 NOVEMBER 2020 17 | Have a crime free Christmas While Christmas should be all about celebration and enjoyment, it is also a time when thieves are likely to strike. The Fed has produced two checklists to help you increase your safety and security to prevent you becoming a victim of a festive crime.

Don’t get caught out by counterfeits

With shops being busier than normal over Christmas, there is an increased risk of counterfeit notes and coins being passed. The NFRN recommends: a People using counterfeit bank notes will often try to buy a low value item using a high valued note such as £20. a Counterfeiters will target businesses where they know banknotes will not be checked. a Make sure all staff know what you do if a banknote or coin is counterfeit. a UV lamps or detector pens are useful to check if a banknote is genuine. a If you believe you have been given a fake note retain it without putting staff at risk. Give the customer a receipt, explaining that the note will be handed to the police. Explain that suspect notes subsequently discovered to be genuine will be returned. Call the police and hand them the counterfeit note or take it to a police station later if requested by them. They will send the suspect note to the National Crime Agency (NCA). Fake notes are subsequently sent to the Bank of England for analysis.

a If you find a counterfeit note when cashing up or if there is evidence linking the customer to the transaction please contact the police for advice first. Otherwise, follow your company policy and either take it to your bank or send it directly to the Bank of England using their form.

a Banknotes that are to given to the police should be bagged and handled by as few people as possible, as they could provide a source of forensic evidence. The Bank of England will issue you with a receipt for any counterfeit banknotes you send them and you will be reimbursed for any that turn out to be genuine.

a If there is CCTV footage of the suspect available, this should be downloaded and provided to the police together with the counterfeit notes or coins.

For more information on checking banknotes visitwww.bankofengland.co.uk/banknotes/ countefeit-banknotes/how-to-check-your-banknotes.

| 18 ISSUE 9 NOVEMBER 2020 WWW.THEFEDONLINE.COM Latest | Retail Crime Checklist

Shop security to keep you, your family, staff and customers safe over the festive period

a Keep a low balance in the till. a Remove excess cash from the till regularly. a Don’t leave till drawers open longer than necessary and leave them empty and open overnight. a Never count cash while the shop is open and only do so in a secure area. a Use posters to tell potential robbers you only have a small float in the till. a Ensure your insurance cover levels are sufficient, especially given the extra seasonal stock you are likely to have. a Keep windows as clear as possible so people can see if you are in need of help. a Always acknowledge customers and present excellent customer service. This shows that you are alert to what is happening in your store.

a Be aware of customers and their behaviour. a Don’t stereotype - anyone can steal. a Train staff to spot thieves and watch out for suspicious behaviour. Making a note of hair and eye colour, height, build, clothing and accent is useful.

a Make sure staff follow agreed security processes and remind them of these regularly. a If someone looks suspicious make eye contact and ask them if you can help. However, keep a distance and position yourself so they can leave the store without having to push past you.

a Make sure your staff know what to do in the event of a robbery - keep calm, don’t make any sudden movements or take risks by having a go.

a If you do fall victim to a robbery, don’t be a hero. Remember, robbers typically want just three things: control, money, escape.

a Review your store layout and make sure items that are most likely to be stolen can be easily seen from the till or by using CCTV.

a Consider using security tags for higher value items. a If there are blind spots in your store, consider using mirrors to help your view. a Signs warning that the store has CCTV and that shoplifters will be prosecuted are a good deterrent.

a Remember that you can ask a person to remove a face mask for the purposes of age checking. a Display posters reminding customers to wear a face mask near to the door. a If the store is shut over the Christmas period make sure it is secure. Having a list of key holders and people who know the alarm codes can help the police if there is a crime.

a Work with local police officers and police partnerships to identify repeat offenders and targeted gangs. a Employee theft can also increase during the festive period. If you are taking on additional staff perform background checks, conduct loss prevention training and have working cameras.

a When going to the bank vary the day, time and route if and when possible. a Vary the days you go to the cash and carry. a Park somewhere covered by CCTV.

WWW.THEFEDONLINE.COM ISSUE 9 NOVEMBER 2020 19 | Latest | Retail Mutual Protecting your business from ram-raids

The only noise is that of a powerful engine ticking over. Shattered glass, broken brick and a stolen 10-ton digger lay amid the trail of destruction. This is the scene facing shop owners after a ram-raid.

Damage and destruction from ram-raids can be devastating The right cover to any shop or business, causing serious structural damage as supporting or load-bearing walls are often destroyed Structural damage is often more devastating than the items during attacks. This is dangerous for anyone living above stolen. For a property owner, buildings cover could help or nearby and it could be unsafe for the owner to enter the reinstate damaged parts of your building and make it safe. It premises until it is structurally sound. may also assist with costs for removing debris, professional fees, replacement alarm systems and boarding up the shop front. Industry data shows there were more than 500 ATM ram-raid robberies last year, with culprits using heavy Stock and contents cover will assist in replacing broken, vehicles such as diggers, tractors or large 4x4s - which stolen or damaged stock. are usually stolen - to smash the shop’s front. A second vehicle is often used to transport the goods away. Any structural damage may mean that your business cannot Sometimes, ram-raid efforts are in vain, as the ATM is open. Business interruption cover could offset the cost of the low on cash or even empty. In such an instance, stock gross net profit you lose while you are unable to trade. may be stolen instead. Ram-raid theft leaves a trail of destruction both to your shop Unlike smash and grab robberies, ram-raids often have premises, fascia and business. The Retail Mutual can help by larger financial implications for the business concerned providing you with the right type of cover for ram-raids and and it can take longer to get them back up and running. other robbery attempts. So what can be done to prevent them? For more information, visitwww.theretailmutual. Security measures com or for a free no-obligation quote call our Install CCTV cameras and if your ATM is located team on 0333 2127 263. on your shop fascia, have a camera with a good view of it to help in the police investigation and claim. "My store was the target of a ram-raid theft Alarm systems will scare off ram-raiders or notify which caused thousands of pounds worth of the police. damage. Fortunately, I had comprehensive Shopfront shutters will slow down the crime or cover in place with The Retail Mutual and reduce the damage caused. was able to claim for stock and contents as Install barriers or bollards, but check with your well as damage to fixtures and the shopfront" local council first. Mr Patel, convenience store owner and a member of Smoke or fog machines are useful as they reduce The Retail Mutual. visibility within your store.

| 20 ISSUE 9 NOVEMBER 2020 WWW.THEFEDONLINE.COM WWW.THEFEDONLINE.COM ISSUE 9 NOVEMBER 2020 21 | Going green

As a third of shoppers want sustainable products, we asked two soft drinks giants for their tips on adapting your business.

Besides saving money, becoming sustainable can attract and retain customers, promised Suntory Beverages wholesale channel director Matt Goldsmith.

“Shoppers are looking to reduce their carbon footprint and improve their sustainability credentials at every possible step, including what they buy and where they shop,” he explained.

Data from Unilever International back up his comments. Unilever's 2017 research shows that one third of shoppers (33 per cent) now choose to buy from brands that they believe are doing social or environmental good, while 92 per cent believe that sustainable business practices should be the norm.

Small changes, big savings

To help independent retailers go green, the Suntory Group is working with the Energy Savings Trust and Derbyshire retailer Amit Patel to see how small changes can make a big difference to businesses becoming more environmentally and financially sustainable.

Three immediate improvements were identified for Mr Patel’s store. Replacing his heater with a new halogen one with three power settings - installing a new door- closing mechanism to keep heat in - and replacing the screen he has to monitor his CCTV with a more energy efficient model are leading to some big energy savings.

Coca Cola European Partners (CCEP) agrees that independent retailers should consider becoming more sustainable, especially as Shopcentric research reveals that four out of five shoppers in the UK describe themselves as ‘environmentally-friendly’, while 82 per cent consider ‘environmentally-friendly’ labelling when making purchase decisions.

“Operating sustainably is the right thing to do - not only from a social perspective but also from a business standpoint,” a CCEP spokesman said. “Highlighting the sustainability credentials of your store and the environmentally-friendly choices you make can help to increase your appeal to new and existing shoppers.”

| 22 ISSUE 9 NOVEMBER 2020 WWW.THEFEDONLINE.COM Feature | Sustainability

Using energy-saving equipment

“Being as energy-efficient as possible - by using the latest equipment - can reduce the size of your carbon footprint, and bring down energy bills,” he added. “All of our CCEP coolers use natural refrigerants, are fitted with LED lights and use advanced insulation technology to improve efficiency.

“We have also introduced energy management systems which can reduce power consumption by an average of 30 per cent, by sending equipment into standby mode after periods of inactivity.”

Positioned at the heart of their communities and enjoying a unique relationship with customers, independent retailers are perfectly placed to engage people in environmental issues and encourage positive behaviour, such as recycling, the CCEP spokesman added.

Leading by example, September 2020 saw CCEP switch all products across core lines including Coca Cola, Diet Coke, Fanta, Sprite and Dr Pepper, to 50 per cent rPET, reducing the use of non-recycled plastic by the equivalent of 21,000 tonnes per year. Meanwhile, GLACEAU smartwater bottles now come in 100 per cent rPET packaging. New labelling notifies consumers of these changes and encourages recycling.

"One third of shoppers now choose to buy from brands that they believe are doing social or environmental good"

WWW.THEFEDONLINE.COM ISSUE 9 NOVEMBER 2020 23 | Advertising Feature Sustainability

Proud Supporter of the Great CCEP colleagues from the British September Clean Cold Drink Operations site in Milton Keynes

Thank you to all retailers and communities who got involved in the Great British September Clean

Nick Brown, Head of Sustainability at different to what we’re used to. And Clean-ups and recycling are arguably Coca-Cola European Partners (CCEP) while we couldn’t get together in more important than ever; with larger groups this time, the initiative concerns over littering in communities The Great British September Clean reminded us all that doing good in the since lockdown, it’s vital we raise saw almost 200,000 volunteers up and community can be great fun, and a awareness of the issue. Thank you down the country dedicate their time truly rewarding way to spend time. to our colleagues and retailers who to cleaning up their local communities continue to play a pivotal role in and Coca-Cola European Partners To encourage and reward colleagues driving this agenda forward, and who colleagues used their volunteering for getting involved - and to add some helped to keep this year’s Great British hours to get stuck in too. Our support excitement and healthy competition September Clean going. of anti-littering partnerships, such - we introduced The Collect Awards as this by Keep Britain Tidy, is an in 2020, to encourage people to share important element in our sustainable their stories from finding the most packaging strategy, supporting our unusual pieces of litter to awarding aim to ensure 100% of our packaging prizes to those who achieved the is collected and recycled. biggest transformations. Our Ultimate Collector, Laura Bradbury, clocked Upon request, we issued enough litter- up seven litter picks and 17 bags of picking kits for 280 of our colleagues rubbish and recycling! to help spruce up their local areas with family and friends, complete We know the Great British September with guidance on how to do so in a Clean initiative is close to the hearts safe and socially-distanced way. of many of our independent retail customers too, and would like to From clean ups on roller-blades take this opportunity to thank those to litter picking whilst out jogging that showed their support by raising (plogging!), it’s been heartening to awareness. Local retailers play a vital see so many of our colleagues rolling role as community hubs, and have up their sleeves to get involved, even the potential to be a real force for Catherine Gall, National Accounts Professional at CCEP. though the circumstances are a little positive change.

| 24 ISSUE 9 NOVEMBER 2020 WWW.THEFEDONLINE.COM District Digest Your pull-out guide to activity around the districts

November 2020 Zooming in: District meetings move online

Among the Covid-19 casualties were district meetings which had to be halted throughout spring and summer. Now these are to resume but will be rather different to the in-person meetings of before. The Fed explains more.

With social distancing laws limiting the size of How to join a meeting get-togethers, district meetings are to resume via Zoom. As this is a communication tool which might be new to Using a meeting link: many - and so somewhat daunting and unfamiliar - 1. If you have been sent a meeting link via email, text or The Fed has created the following step-by-step guide instant messaging, simply click on the link to join the on how to use it, along with some do’s and don’ts when meeting. attending online meetings. Using a meeting ID: 1. Open the Zoom app on your desktop or mobile and click on the “Join” icon. 2. Paste the Meeting ID in the corresponding box, add your display name and press the “Join” button.

What is Zoom

Zoom is a remote communication tool that allows members to host one-on-one or group meetings. To access it, you must either use a desktop computer, laptop, IOS or Android mobile device. How to create a Zoom account

1. Access Zoom’s website on your desktop and click on the “SIGN UP, IT’S FREE” button (top-right corner of your screen).

2. Enter your date of birth (Zoom does not store this data).

3. Create a new account using your email address, Google or Facebook account. If required, enter the Captcha Code. This is to ensure you are human and to prevent spam!

4. Activate your account by clicking on Zoom’s confirmation link, which will be sent to your email. The link will open Zoom’s Sign Up Assistant. Follow the corresponding instructions.

5. Sign in using your login details.

6. Download the desktop app/ Zoom client from the Zoom website for easier access to the tool.

| 26 ISSUE 9 NOVEMBER 2020 WWW.THEFEDONLINE.COM District | Zoom

“As a direct result of the coronavirus pandemic, video conference platforms have increasingly become part of the ‘new normal’ for many businesses”

Online do’s and don’ts

Do: a Ensure that you have a secure and good internet connection. a Make eye contact. a Remain focused and engaged. a Turn your volume up to an appropriate level. a Try to minimise any background noise. a Test your microphone (the easiest way to do this is to call someone and adjust your microphone accordingly). a Mute by default (when going long periods without speaking, mute your microphone so that the person speaking can be heard clearly).

Don’t: x Have an inappropriate or distracting background. x Sit out of view of the webcam. x Multitask (e.g. read emails or text messages). x Interrupt speakers. x Wait until the meeting time to log in - give yourself plenty of time. x Sit in the dark! Make sure that attendees can see you clearly. x Record any meetings without everyone’s permission.

NFRN National President Stuart Reddish said: “While using Zoom for meetings may be a daunting prospect for some of our members, the tool has many benefits - especially given the current unprecedented circumstances and ongoing restrictions amid Covid-19.

“As a direct result of the coronavirus pandemic, video conference platforms have increasingly become part of the ‘new normal’ for many businesses.

“We have created this step-by-step guide to assist any members that are unsure of how to use the tool.”

Further assistance, including live training videos, can be found via the “SUPPORT" button in the top right hand corner of Zoom's website.

WWW.THEFEDONLINE.COM ISSUE 9 NOVEMBER 2020 27 | Scotland

Mo looks to trump the opposition with new Jack’s store format

Prominent Scottish member Shahid Razzaq has become the first convenience retailer in the UK to trial a new store format under the Jack’s brand.

Mo, as he is better known, has revamped his Blantyre shop with new signage and a new layout to create a concept store, with backing from leading food wholesaler Booker.

The new store opened for business on Sunday October 11. The Jack’s brand was first launched in 2018 as part of ’s centenary celebrations, with 12 larger-format stores currently operating. Mo’s store is the first time it is operating as a convenience symbol brand. Other Jack’s stores are planned to open in County Durham and Middlesbrough.

Mo said: “One of the main reasons we made this move is that we wanted to bring in fresh products. We couldn’t do this before because we never had the price point.

“We used to have 6,000 lines and we’ve brought it down to 2,500, with over 500 Jack’s products, but the shop actually looks more full. Everything is set out better, making it easier for customers to find what they want. The customers like it and we’ve had very good feedback already.”

According to Booker, the new concept “aims to blend the best of Jack’s, with the best of local convenience, to offer shoppers a compelling experience and independent retailers a new choice to suit their local market.”

Mo was full of praise for the support he has received from Booker. He said: “They’ve been very good to deal with and very supportive. It’s still a work in progress and we have a long way to go, but so far we are really pleased with the results.”

The new Jack’s stores will be 1,800-2,000 sq ft, and will sell around 2,500 products, including an extensive range “Everything is set out of over 500 Jack’s products. The stores will also benefit from the best of Booker’s expertise, bringing together other better, making it easier for services that customers expect from a convenience store, including fresh coffee, food to go and fresh impulse. customers to find what they want. The customers like it Booker managing director Colm Johnson said: “We’re delighted to now also bring the Jack’s fascia to our and we’ve had very good independent retailers for the first time. We know that shoppers recognise the great quality and value that feedback already” Jack’s offers and we’re looking forward to seeing how they respond to this new format.”

| 28 ISSUE 9 NOVEMBER 2020 WWW.THEFEDONLINE.COM District | Scotland

Help with preparations for launch of the deposit return scheme in summer 2022

A series of meetings with the Key to our position is the number government are due to take place to of return points operated by our discuss how some retailers can be members. The more we have, the exempted from acting as a return point bigger our voice and vote within for the scheme. Without an exemption this organisation. retailers will be obliged by law to accept returned bottles and refund While the NFRN knows the the 20p deposit. number of members we have in Scotland, we appreciate that many As part of the NFRN’s preparations Discussions are also continuing of our members have multiple for the introduction of a deposit between retailers and producers stores and we want to confirm return scheme (DRS) in July 2022, about the formation of the scheme these numbers. we are asking Scottish members to administrator (SA). This SA will be respond to a survey to confirm the responsible for operating the scheme, The survey will seek to discover number of return outlets you will issuing contracts for the collection exactly how many return points you be operating. of recycled material and selling it on, will be operating. paying retailers their handling fee, This survey will be found on and collecting the initial 20p deposits Besides participating in the survey, the Scottish district page of our from the manufacturers. do, too, please keep an eye on website, TheFedOnline.com, and the political engagement DRS your support is vital so that your As the real voice for you, our webpage where we will be posting NFRN can fully represent you in members, the NFRN wants to be everything that you need to know forthcoming discussions with the represented within the SA, about the scheme as we get closer Scottish government. alongside other trade organisations. to its start.

NFRN Connect and news operations join forces to tackle series of late deliveries

We are aware that a number of retailers have been In cases of publisher lateness, the news operation experiencing late deliveries of their newspapers over the team will contact the offenders directly to establish past six to eight weeks, resulting in retail delivery times what is being done to improve inbound performance (RDTs) being missed, potential lost sales, and home news to the wholesaler. delivery copies being delivered late to the customer, which can lead them to cancel their orders. We have been closely monitoring the wholesaler’s performance, following its recent rationalisation whereby In fact, in a four week period up to and including October magazines for a number of Scottish depots are now packed 14, NFRN Connect received 40 calls from Scottish and distributed from Menzies Wakefield. Follow up action members reporting ongoing late deliveries. Please rest is always taken if any deterioration has been noticed. assured these are investigated by NFRN Connect and, However, to date, no negative feedback has been received when necessary are escalated to the news operations team. about this change from members.

Actual delivery time (ADT) data is requested, along with All members who are suffering from late deliveries the RDT. This is shared in our discussions with Menzies - particularly if your RDT is constantly being missed - Distribution and the news wholesaler has advised that should call NFRN Connect on 0800 121 6376 or email routes are being regularly changed so your RDTs can [email protected]. Compensation of 55p per copy be hit. may be claimed if you have had to re-deliver or deliver your rounds later than scheduled because your RDT is missed three times in three weeks, and / or if you have lost sales because of lateness.

Connect can assist with completing the claim documents and will forward them to the depot or publisher. In 2020 alone, it recouped more than £12,000 for members via this process.

WWW.THEFEDONLINE.COM ISSUE 9 NOVEMBER 2020 29 | West Midlands

Retailer’s outstanding acts of kindness make the regional and broadcast press

Among the panic and chaos of Covid-19, Pratheesh Shanmuganathan of Caverswall Village Store and Post Office in Stoke-on-Trent, drove around his local area to deliver essential items to elderly and vulnerable residents, before opening his store for business each morning.

While supermarkets ran out of essential items at the height of the pandemic, Pratheesh arrived at his cash and carry one hour before it opened every morning to ensure that he “could get all of the items that customers needed.”

Given his commitment to his local community, it’s no surprise that news of Pratheesh’s good deeds soon spread far and wide, gaining the attention of his local and regional press, including BBC Radio Stoke.

Speaking to Louise Stones of BBC Radio Stoke, who praised Pratheesh for “keeping the village going”, he said: “It was my pleasure. It’s not a time to make money; it’s a time to help the people in my village.” Similarly, Pratheesh told The Fed: “My intention is to help my local community. I’m very attached to my village.

“My main concern throughout the pandemic was ensuring that I had all essential items in stock. I always arrived at the cash and carry early and often delivered items to vulnerable customers.”

When asked about his recent interview with BBC Radio Stoke, Pratheesh said: “They contacted me after seeing how I was helping my local community online and asked to interview me.

“I really enjoyed being on the radio and I have received a lot of positive feedback from my customers.”

“My main concern throughout the pandemic was ensuring that I had all essential items in stock. I always arrived at the cash and carry early and often delivered items to vulnerable customers”

| 30 ISSUE 9 NOVEMBER 2020 WWW.THEFEDONLINE.COM District West Midlands

Another trophy for Trudy’s collection!

No stranger to success, Llanidloes member Trudy Davies has added to her impressive collection of awards by being named runner-up for the Royal British Legion’s Outstanding Volunteer in the Pandemic.

With an outstanding track record that includes being crowned Community Champion at the 2019 NFRN Awards, being one of the first quarterly winners for the Midlands in this year’s awards and appearing regularly in the Independent Achievers Academy’s UK Top 100 Trudy’s efforts include leaving boxes of goods on the Independent Retailer list, Trudy of Woosnam & Davies doorsteps of vulnerable members of the community News has shown no signs of slowing down. and the Royal British Legion to “boost morale,” knitting blankets for the emergency services and providing comfort After being a member of the Royal British Legion for and support to members of the Royal British Legion, who almost 40 years, Trudy was recognised for her were severely struggling during Covid-19. She explained: consistent efforts to support her local community, and “I’ll always do whatever I can to help those in need.” members of the Royal British Legion, throughout the coronavirus pandemic. Trudy was virtually presented the award by actress Lesley Joseph, actor John Williams and journalist and news “I was chuffed and honoured to have been nominated caster Alastair James Stewart. She said: “They all said for the award,” says Trudy. “When I was short-listed - some really nice things about me and what I’ve done to especially after hearing the stories of the other nominees help during the pandemic. I hope there’s a ceremony to - I was amazed that I’d even placed.” celebrate when this is all over.”

Telford retailer raises more than £2,500 for charity

In an outstanding gesture of goodwill, Williams, whose life was tragically taken Julie Kaur of Jules Convenience store in away in 2013 at 17 years old. Hadley has raised more than £2,500 for charity after dedicating August to walk up “Georgia would’ve turned 25 years old The Wrekin for 25 consecutive days. this year, which is why we dedicated 25 days to walk up The Wrekin and invited Julie set the challenge in memory of supporters to join us. Georgia Williams, a 17-year-old student who would have turned 25 this month. “It was fantastic raising £2,500 for the trust - which is even more than I’d The Georgia Williams Trust was set up in hoped for - and it was very therapeutic 2013 in memory of Georgia and “aims to doing the walk in the company of my provide opportunities for young people in supporters each day.” the Telford and Wrekin area to challenge global pandemic Covid-19, all events themselves and broaden their horizons”. The team at Jules Convenience also were put to a halt in order to keep up organised charity events in aid of two with the high demand of the store and Julie invited people to join her as she other selected charities, Children with social distancing regulations. walked each day, on the condition that they Cancer UK and Severn Hospice. donated £25 to the Georgia Williams Trust. “Despite this, we were determined more “At the start of the year, we hosted two than ever to adapt to the times we were The day after Georgia’s 25th birthday, Julie in-store charity events to raise donations faced with, and to get creative with the had a toast with Georgia’s mother at the for Severn Hospice and Children with ways in which we could raise donations top of The Wrekin to mark the occasion. Cancer UK,” Julie explained. for our three chosen charities.”

Julie said: “The Georgia Williams Trust is “We had a number of in-store charity Julie is currently planning her next very close to our community as it was set events planned throughout the year of charity fundraiser, which will be for up in the memory of Telford girl Georgia 2020, however, due to the unforeseen Children with Cancer UK.

WWW.THEFEDONLINE.COM ISSUE 9 NOVEMBER 2020 31 | East Midlands

End of an era and a new beginning Switched on Kandiah benefits by saving hundreds of pounds Earlier this year, East Midlands decided to follow in the Lincolnshire member Kandiah Sanganithey is one of footsteps of other districts and hundreds of members all set to save thousands of go branchless. pounds on essential business bills by taking advantage of the NFRN's deal with Bionic. The decision to close branches and move to a simpler district Mr Sanganithey, who owns Lammiman’s in Mablethorpe, council structure was originally is set to save £700 a year by switching to Bionic. Over discussed in 2019 and was rubber three years he will save £2,100. stamped at the AGM in March this year. He said: “I found out about Bionic through the NFRN’s website. Although I haven’t switched over to Explaining the rationale behind the move, district Bionic yet, due to my current contract, I am very president Sunil Patel said that times had changed and happy with the proposed savings.” a branch structure was no longer viable. Established for 12 years and having helped over “In the past local publishers supplied direct to stores. 200,000 businesses, Bionic’s tech-enabled experts There were wholesale houses in all major towns who research the best energy, insurance, broadband or loan supplied news and magazines, with a manager that providers and deals for businesses - in minutes. controlled the process and could be contacted by branch presidents or secretaries when a problem arose. Bionic business development and partnerships manager Now, while news is packed at a relatively local level, Ollie Lydon said: “It’s never been more important to every magazine distributed in East Midlands is either help business owners keep their costs in check, to save packed at Birmingham or Nottingham and sent to the them precious time and to support them generally in more local branches for the final miles of their journey,” any way we can. he explained. “NFRN members can get priority access to Bionic’s In NFRN Connect, the district had a problem solving switching service for their energy, insurance or resource with senior contacts in all wholesale houses and broadband. That means the best prices from a huge professional staff able to commit full time to resolving panel of suppliers, a no hassle switching experience and district members’ issues. outstanding service from our tech-enabled experts.” For more information visit TheFedOnline.com or call “Even our other trade partners have changed Bionic’s dedicated NFRN line on 0800 860 6857. dramatically, with us now dealing with national or international companies rather than local suppliers,” Mr Patel added. “It’s never been more Thanking branch officials for their sterling work and important to help business commitment over the years, Mr Patel concluded: “Can I assure you that it is business as usual with your district owners keep their costs in council undertaking the role of assisting its membership. check, to save them precious “Why not contact us or attend one of our online district time and to support them meetings to see what we do? Just contact NFRN Connect (0800 121 6376) to give me prior notification. You will be generally in any way we can” made very welcome.”

| 32 ISSUE 9 NOVEMBER 2020 WWW.THEFEDONLINE.COM “It’s never been more important to help business owners keep their costs in check, to save them precious time and to support them generally in any way we can”

WWW.THEFEDONLINE.COM ISSUE 9 NOVEMBER 2020 33 | A helping hand: Our serious illness, convalescent and respite benefits

In the final article in a two-part series looking at the grants and assistance available to members from the Federation, we explain what benefits there are when members fall ill.

Providing members with confidential support, direction and “When the regional newsagent’s organisations came solutions is a key objective for the Federation and that’s why together in 1919 to form the National Federation of we have several benefits to assist members, their families Retail Newsagents, Booksellers & Stationers, they and employees. adopted the motto of “When e'er one man can help another, thank God for such a birthright, brother.” In the October edition of The Fed we looked at the assistance That sentiment has always been at the heart of available for members facing hardship and now we set out the help everything the Federation does,” explained Benefits on offer for members suffering accidents, illness or bereavement. chairman Peter Wagg.

Personal accident benefit

Among the wealth of benefits, resources and support available as an NFRN member is our personal accident benefit, which is applicable to accidents involving news deliverers on foot or on a bicycle. It does not apply to accidents involving motor vehicles.

“Thankfully, we have not received any major claims under this benefit for some years, albeit we have received claims for more minor injuries which were covered by our Carl Bridgewater Fund,” Mr Wagg explained.

Although claims for accidents occurring in other circumstances, or when the news deliverer diverts from the direct route to or from his or her home, will not be payable under this benefit, they will be considered by the national Trustees.

| 34 ISSUE 9 NOVEMBER 2020 WWW.THEFEDONLINE.COM Feature | Member Benefits

 Convalescence and respite benefit

Convalescence and respite benefit is available to members and their spouses who are suffering serious illness, particularly those in need of rest and recuperation.

“In 1930 funds were raised to purchase Lilleshall Hall as a convalescence home for members recovering from serious illnesses such as TB and polio,” said Mr Wagg. “This was pre NHS, which was not founded until 1947. In the 1960s, when the need for private convalescence homes had diminished, Lilleshall Hall was sold to NewstrAid/Old Ben as a retirement home and the proceeds invested as the registered charity NFRN Charitable Funds, which provides the Convalescence and Respite grants,” he added.

He continued: “A previous recipient of this benefit was a member’s wife, who for five years had struggled to look after her husband’s increasingly debilitating dementia while simultaneously, almost single-handedly, running their shop.

“Eventually her husband deteriorated so much that he had to be moved to a specialist residential home. His elderly wife was exhausted and the Benefits Committee agreed a grant so she could have a well-deserved respite break.”

“A previous recipient of this benefit was a member’s wife, who for five years had struggled to look after her husband’s

“When the regional newsagent’s organisations came increasingly debilitating dementia while simultaneously, together in 1919 to form the National Federation of Retail Newsagents, Booksellers & Stationers, they almost single-handedly, running their shop” adopted the motto of “When e'er one man can help another, thank God for such a birthright, brother.” That sentiment has always been at the heart of everything the Federation does,” explained Benefits chairman Peter Wagg. Serious illness and bereavement benefit

Our serious illness and bereavement benefits are available to members in cases of significant and long-term, life changing or life threatening illnesses, and in the respect of death, permanent total disablement or loss of limb or eye by criminal activity whilst at work.

“Bereavement grants are awarded to the beneficiaries of deceased members and Serious Illness payments of up to £600 are available to members who are suffering serious, life-threatening or significantly life-changing illnesses or injuries,” Mr Wagg explained.

Find out more To apply, contact NFRN Connect on 0800 121 6376 Full details of all available benefits can be found in the or 020 7017 8880 from the UK or 453 5822 from NFRN Rule Book and are also listed on the Federation’s the ROI or email [email protected] website, TheFedOnline.com.

WWW.THEFEDONLINE.COM ISSUE 9 NOVEMBER 2020 35 | Loughton retailer keeps on delivering Award-winning Raj Patel shares Store Profile A local convenience 152 Church Hill, his top tips on running a home Loughton, store offering a news delivery service, explains the Essex. wide variety of Opening Hours: everyday essentials, benefits it can bring and details the Monday to Saturday home news delivery 5.30am to 7.30pm and specialising changes he has brought in because Sundays in fireworks. of coronavirus. 5.30am to 1.30pm

As a child Raj Patel grew up watching his family run Since then, Raj has built up his business by creating a their own independent store. With a clear flair for retail in successful home delivery service, which - not surprisingly his blood, he soon followed in their footsteps by opening - has served as a vital lifeline for his local community his own shop, Newsbox, in Loughton, Essex. throughout Covid-19.

“I grew up watching them. I often helped them and got Before the pandemic, Raj’s determination and hard work to know the day-to-day requirements of the industry,” was rewarded at the 2020 NFRN Awards where he was he said. crowned Store2Door News Deliverer of the Year.

| 36 ISSUE 9 NOVEMBER 2020 WWW.THEFEDONLINE.COM LatestFFeature | Member Spotlight

The heart of the business A sweet point of difference

Raj’s news delivery service has significantly helped the Newsbox certainly has its share of stiff competition, with business, which he runs with his wife Angela and a team a Sainsbury’s Local just a few hundred yards away and a of part time and full time staff. store set to reopen next door on the site of a former DIY store. Raj currently charges between £1 and £5 a week for deliveries. “I have 13 rounds at the moment and employ But, Newsbox is a brilliant example of a local store that nine deliverers - seven of which are young lads and two are offers customers a unique point of difference. adults,” he said. “Around 40-45 per cent of my business is HND. It provides regular customers and guaranteed sales. Along with managing a large number of home news A lot of my customers have used the service for years.” delivery accounts, Newsbox is a destination store for fireworks, which are offered all year round. He also As coronavirus swept the world and shut most of the specialises in confectionery, with a large range of good old country down, HND became more important than ever. fashioned penny sweets. Neither the fireworks nor penny Serving as a lifeline for many people - particularly the sweets are available from the bigger boys nearby and for elderly, vulnerable and those without internet access - special occasions, such as Valentine’s Day or Mother’s Day, newspapers continued to inform readers about the day-to- Angela makes up some confectionery gift bags and jars. day changes and challenges throughout the pandemic. Raj said: “My wife Angela works tirelessly every day. All of Raj said: “My news delivery service was very important my staff members are fantastic and we all work really hard throughout Covid-19. It was especially important to my to ensure that all of our deliveries are completed. I have vulnerable and elderly customers, who were unable to had the Newsbox store for 32 years and I couldn’t do it leave their houses.” without them.”

With health and safety a priority, Raj made a number Award-winning success of changes to the service. “I did a risk assessment and staggered the hours of my paperboys and gave them their Raj is no stranger when it comes to success in awards own slots,” he explained. “Everyone also adhered to strict schemes. In 2018 he was named Responsible Retailer social distancing guidelines.” of the Year at the NFRN’s Southern Region’s annual awards; he has been a Daily Mail and NFRN Newsagent As a result, newspaper sales soared. “I took on a lot of of the Month winner; and earlier this year his name was extra customers, particularly elderly and vulnerable ones, announced as the Store2Door News Deliverer of the Year because they needed to keep safe indoors but remain at the NFRN Awards ceremony. connected to the outside world. As he was unable to attend the ceremony at the Royal Lancaster Hotel in London, the trophy was presented by “I gained around 30-35 additional customers during Telegraph national sales controller Paul Reeves to Covid-19.” London district president Hetal Patel.

Raj said: “I was unable to attend the awards ceremony and found out that I had won the award when I opened the awards evening email, which stated all of the winners. “My news delivery service I was both surprised and pleased to have won.” was very important throughout Covid-19. It Raj’s delivery tips was especially important to my vulnerable and elderly 1. Maintain a strict time schedule. customers who were unable 2. Offer voucher and subscription schemes. to leave their houses” 3. Keep delivery charges as low as possible.

WWW.THEFEDONLINE.COM ISSUE 9 NOVEMBER 2020 37 | Do you want to become part of the best performing category management group?

By joining the phenomenon that is Newspro Retail Group you will consistently outperform your rivals when it comes to selling newspapers and magazines. And it’s free to join! The Fed explains more.

Over the past three months, NFRN members who belong to our free Newspro Retail Group have outshone other retailers Percentage performance above the market when it comes to selling newspapers and magazines.

12 13.3% According to latest data from Smiths News, magazine sales NEWS 10 in Newspro Retail Group stores were 7.7 per cent better 11.1% 11.1% 9.9% 8 in June, 11.1 per cent higher in July, and there was further % 8.2% MAGS growth - to 13.3 per cent in August than in other retail 6 7.7%

groups. Meanwhile, Newspro members also recorded higher 4 newspaper sales - at 8.2 per cent for June, 9.9 per cent for 2 July and 11.1 per cent for August. Through this enhanced performance, Newspro members are not just promoting the 0 printed word, they are protecting it too. June July August

With September expected to return similar results, what better way could you support the NFRN’s Pro Print campaign than by becoming a member of Newspro? Want to become part of the Newspro Retail Group family? The benefits don’t stop there, however. As a Newspro member you will receive a defined range based not only on Joining is easy and only takes a few minutes of your time. your selling space but also taking into consideration your Simply go to: nfrn.formstack.com/forms/newspro_ ‘local profile’ so the category and offer to your customers agreement_web. are enhanced. For more information about the benefits of joining Keeping abreast of industry news and sales opportunities Newspro, email [email protected] or telephone is also key to having a successful news category and you will NFRN Connect on 0800 121 6376. receive regular email communications detailing important updates and promoted products. We look forward to hearing from you!

| 38 ISSUE 9 NOVEMBER 2020 WWW.THEFEDONLINE.COM ProPrint Subscriptions Subscriptions first, reader first, retailer first With cold, dark mornings here and social distancing laws forcing customers to queue outside your store, Telegraph national sales controller Paul Reeves explains why a newspaper subscription could be tempting.

We would like to thank you and your store team for your fantastic efforts throughout this year. All of us at The Telegraph sincerely hope that you and your family remain safe and well.

The past nine months of lockdown and restrictions have shown that consumers remain hungry for in-depth, factual information and that The Telegraph’s journalism has never been more sought after.

In these uncertain times, many of your customers are working from home and ‘buying local’ while the more elderly may be reluctant or unable to leave their homes. As a result, and with winter looming, you are also likely to receive more requests for your home news delivery service.

Winning and retaining newspaper customers remains the backbone of many independent stores and news delivery specialists and we would like to help you retain these customers for the long term - and enjoy significant financial rewards.

To do this, we’ve developed a range of fantastic value subscription offers for new Telegraph subscribers. Working together we can drive print subscriptions, support your business and sustain circulation.

Locking in a new print subscriber to your store or HND business means increased frequency of purchase. It provides greater revenues from a premium newspaper If you would like to earn extra revenue by converting - and ensures that, together, we can maximise and retain our your new and existing customers into long-term customers, protecting the printed product for the future. subscribers, phone NFRN Connect on 0800 121 6376 or email [email protected] for your Many retailers have already earned hundreds of pounds by subscriptions support pack. simply advising their Telegraph customers that they would save up to 35 per cent on the cover price by subscribing. Inside this pack you’ll find hints and tips on who to target with the offer, leaflets to hand out or deliver Converting just one customer to a seven-day subscription to your Telegraph non-subscriber customers plus will also earn you £50 - and deliver you almost £190 per eye-catching point of sale materials to place in store. annum retail profit.

WWW.THEFEDONLINE.COM ISSUE 9 NOVEMBER 2020 39 | Pro Print

Introducing our latest Community Champions! Community spirit is alive and kicking the length and breadth of the UK as The Fed reveals our summer champions and meets two of our spring winners.

For generously supporting local and hand to present him with his national charities, helping nearby coveted trophy. businesses and putting his store at the very heart of his community, Peter’s shop, Pitchforth News in Merseyside newsagent Peter Wright Crosby, is a long time supporter of was named as the spring Community St Joseph’s Hospice, known locally Champion for Wales in the joint as Jospice; the North West Air awards scheme that we run with Ambulance; and the annual Poppy newspaper publisher Reach. Appeal. Since the onset of Covid-19, Peter has also worked tirelessly in And as it was local businesswoman building his home news delivery and customer Rachel Gilbertson service to ensure his elderly and who nominated Peter for the award vulnerable customers could continue it was only right that she was on to enjoy their favourite reads.

As well as receiving his trophy, Peter’s success was recorded in his local Reach newspaper, the Liverpool Echo.

Since the onset of Covid-19, Peter has also worked tirelessly in building his home news delivery service to ensure his elderly and vulnerable customers could continue to enjoy their favourite reads

| 40 ISSUE 9 NOVEMBER 2020 WWW.THEFEDONLINE.COM ProPrint | Community Champions

Meanwhile our spring Scottish victor was Mamun Ur Rashid, who was awarded the MBE last year in the Queen’s New Year Honours in recognition of his service to business and communities in Scotland.

In his 22 years as a retailer, Mamun has purchased a number of run down shops and revamped them into bustling community hubs. Having rejuvenated these businesses, he has then handed them on to local people eager to run their own stores. Since 1988 he has helped 40 families realise their dreams of running thriving local stores.

His latest store - Flames 3 in 1 - is a hot food, convenience and liquor store in Ashfield Street in the Possilpark “It has truly been a area of Glasgow. privilege to help these

“It has truly been a privilege to help these families realise their families realise their dreams of running dreams of running their own shops and see that become a reality for them. It is part of why I do their own shops” what I do every day,” he told The Fed.

Meet our summer winners

Following in the footsteps of Peter and Mumun are our summer regional winners. They are Andrew and Colleen Johnson of Dafarn Newydd Village Stores in Llanwddyn, Powys (Wales); Graeme Pentland of Ashburton Village Stores, Newcastle-Upon Tyne (north); Ashok Patel of Premier Town Street, Sandiacre, Nottingham (Midlands) and Jag Brar of Culverhay Stores, Swindon, Wilshire (south). This quarter there was no winner for the Scotland and Ireland region.

Could you be a Community Champion?

Through our Community Champion Awards, both Each winner will receive a trophy and their names Reach and the NFRN want to recognise and reward will go forward for the national Community members like Peter and Mamun who work tirelessly Champion title. to support local businesses and deserving causes. If you or a colleague are worthy of a Community Every quarter we identify five members whose actions Champion award we want to know why! Simply fill make a really positive impact in their communities. The in an application form at TheFedOnline.com and five regions are Scotland and Ireland, the north, the you too could be making headlines in your local Midlands, the south and Wales. Reach publication.

WWW.THEFEDONLINE.COM ISSUE 9 NOVEMBER 2020 41 | Pro Print Annuals

An annual event

To help independent retailers steal a march on supermarkets and book shops when it comes to selling annuals, DC Thomson has created an online ordering shop. Its head of annuals and licensing Scott Mathieson explains more.

As the publisher of the UK’s best-loved and top selling reliability of independent community newsagents have annuals, including the number one best-seller Beano, as never been greater, and we at DC Thomson Media want well as The Dandy, Oor Wullie and The People’s Friend, to support you the best way we can. Giving you access DC Thomson Media wants to bring you all the advantages to our most popular annuals at the best possible prices of purchasing directly with us. is our way of saying thank you for all of your efforts in serving your communities and selling our products. Responding to feedback from businesses in this market, DC Thomson Media has, therefore, developed and By bypassing the normal news trade routes to market launched a business-to-business online shop which allows by either registering and ordering online at www. independent newsagents to order books, annuals and dcthomsonshop.co.uk/trade or calling our customer merchandise from us directly for the first time. service representatives on 01382 575 501, you’ll gain access to a range of our fantastic publications. With our fast and free delivery, you will now be able to order the nation’s favourite stocking filler and receive your supplies well before Christmas. Our easy-to-navigate website Ordering directly, you will be able to take advantage of our extremely competitive prices, with a whopping discount of offers businesses up to 40 per up to 40 per cent on the recommended retail price (RRP). With realistic minimum order quantities, you won’t be left cent discounts, with fast and with surplus stock! free delivery on a huge range It really could not be easier to register and have a range of the best stocking fillers in your store in time for of DC Thomson titles Christmas. In these uncertain times, the importance and

| 42 ISSUE 9 NOVEMBER 2020 WWW.THEFEDONLINE.COM WWW.THEFEDONLINE.COM ISSUE 9 NOVEMBER 2020 43 | Symbols of success: The benefits of belonging to a fascia group The Fed caught up with members and fascia group representatives to discuss the benefits and requirements of belonging to a symbol group.

As the coronavirus pandemic continues to spread across the world, a second wave of uncertainty has swept the independent retail sector. With even more unprecedented “Providing an environment in challenges - and potential opportunities - lying ahead, which independent retailers joining a symbol group can have several benefits for your business, including additional support, increased footfall can flourish” and promotional deals.

Helping independent retailers flourish

Founded in 1977, pledges to “provide an environment in which independent retailers can flourish.” In May 2018 the Co-op completed its acquisition of Nisa Retail Limited, giving retailers access to a wider range of products across all areas. Retailers can choose to operate under a symbol fascia - such as Nisa Local or Nisa Extra, or dual branded - or they can trade under their own independent fascia.

Harry Goraya Nisa Local, Kent

Harry has been part of the symbol group for 20 years. He said: “I originally joined because I was sick of having to visit the cash and carry every day, sometimes even twice a day. It took up a lot of petrol, time and money and I wanted to be more hands-on in the store.

“I chose Nisa because they offered the most flexibility. They were non-dictatorial, fairly open and helped me to reach my goals. There are many benefits of joining a fascia group, such as national promotions, good deals, public recognition and guidance,” he added.

| 44 ISSUE 9 NOVEMBER 2020 WWW.THEFEDONLINE.COM Feature Fascia Symbols of success: The benefits of belonging to a fascia group

The stamp of approval

Becoming a postmaster can significantly help your business’s growth so it’s no surprise that independent retailers up and down the UK decide to join the Post Office David Woodrow group every day. After earning the stamp of approval of Woodrow’s, many industry awards, including being short listed for the Bishopton, Renfrewshire Symbol/Franchise group of the year in the Retail Industry Awards 2020, the Post Office’s strong reputation can David has been a postmaster for 40 years. drastically increase your footfall and sales. “One of the main benefits of joining a symbol group is the increase in footfall - especially at the Kathryn Hollingsworth, retail engagement manager at minute due to Covid-19 - because of the trusted the Post Office, said: “Post Office is a massive franchise name,” he said. group with 11,500 branches. It is suitable for all types of convenience stores, CTNs and forecourts, and can be David added: “A lot of people will also visit your adapted for premises of any size. We look for retailers who store because you have a Post Office and they need are entrepreneurs, community focused and keen to make to use the service.” a positive social contribution. Retailers should be self- motivated, and keen to meet customers’ needs, so able to The Post Office runs social media, marketing and benefit from the extra footfall a post office will bring. PR campaigns throughout the year and supplies its retailers with marketing material and social media “There is no franchise fee. Our suppliers will fit all content. equipment and signage and we supply the stock and cash you’ll need to run a post office. We pay a fee per “I don’t follow the merchandising advice from transaction for the post office services you provide. There the Post Office, or participate in its promotional is no fixed term contract, although we expect retailers to activity, because my store is a convenience store be fully committed to the benefits they’ll bring to their and its advice tends to be more suited to stores local community when taking on a post office. We have that are solely Post Offices,” he said. some non-compete supplier relationships that place some restrictions on what services you can provide, although some waivers are possible.”

“A lot of people will also visit your store because you have a Post Office and they need to use the service”

WWW.THEFEDONLINE.COM ISSUE 9 NOVEMBER 2020 45 | Feature Fascia Diversifying with

Founded in 1872 by John Budgen, Budgens has expanded from a small, local grocer, to having 312 stores across the UK - varying from petrol forecourts to local supermarkets - which are all independently owned. Budgens became part of the in 2015 and the company has gone from strength to strength since the acquisition.

Retailers operating under the Budgens fascia are provided with planograms and other merchandising advice and materials and must “support promotions and allocations and maintain store and brand standards.”

Monthly promotional activity centres around five “Big Deals.” As with all Booker symbol groups, members must sign up to a three year contract.

Chris Shelley Budgens Holbeck, West Sussex “I decided to become part of a symbol group five years ago because I wanted to diversify and grow my business, while securing its future,” he said. “I looked at all of the different groups available and chose Budgens because it seemed like the best fit for my store.

“The benefits of belonging to a symbol group include having access to a credible range of fresh food and own brand products, the group’s promotional activity and being able to maintain your store’s own identity while having more security.

“Although the coronavirus pandemic caused disruption to our usual merchandising plans, we are now in the process of resetting back to our planograms.

“Budgens’s planograms are a great starting point for “The benefits of our store; however we do alter them slightly because Budgens’s promotional we also have 30 local suppliers.” Participating in all promotional activity has helped sales soar. activity include being more “There’s a four weekly cycle for promotions, competitive amongst which include permanent deals, half price offers and buy one get one free offers. The benefits of cheaper stores and a Budgens’s promotional activity include being potential increase more competitive amongst cheaper stores and a potential increase in footfall.” in footfall”

| 46 ISSUE 9 NOVEMBER 2020 WWW.THEFEDONLINE.COM WWW.THEFEDONLINE.COM ISSUE 9 NOVEMBER 2020 47 | | 48 ISSUE 9 NOVEMBER 2020 WWW.THEFEDONLINE.COM Feature Fascia

“I decided to join Family Shopper because its benefits and support matched my future plan for the store”

Part of the family

With over 90 shops across the UK, all Family Shopper stores are locally owned by independent retailers. From £1 deals to multi-save deals, the fascia group is a Ashish Patel discount format that offers a wide range of goods to its Family Shopper, retailers, including stationery, alcohol, fresh food and Kent lottery services. Ashish Patel of Family Shopper in Kent has Family Shopper retailers must “support promotions, belonged to this symbol group since 2017. allocations and fresh ranges whilst maintaining store and brand standards” and there is a three, four or five week He explained: “I decided to join Family Shopper promotional cycle for stores. because its benefits and support matched my future plan for the store, which was to become a bargain store. Its benefits include increased footfall, cheaper products and promotional activity.

“We follow Family Shopper’s merchandising advice and participate in its promotions, which run every four weeks. The promotions include offers like buy one get one free and half price off selected goods.”

WWW.THEFEDONLINE.COM ISSUE 9 NOVEMBER 2020 49 | | 50 ISSUE 9 NOVEMBER 2020 WWW.THEFEDONLINE.COM Feature Fascia

Terry Caton , Chesterfield, Derbyshire

“I joined Londis in 1996 and have seen many Looking fowards with Londis changes within the group throughout the years,” said Terry Caton whose shop is in Chesterfield Established in 1959 by a group of progressive in Derbyshire. “It has improved a lot since independent retail grocers who “had the aim of partnering with Booker. establishing a fully operational delivered wholesale company owned jointly by the retailers it served,” “I decided to become part of the Londis Londis now has 1,996 members across the UK. As group because it provides a wholesale such it is Booker’s second biggest symbol group. service, with a great product choice, and runs fantastic promotions. I follow both Londis’s With backing from the Booker Group since 2015, merchandising advice and that of national all Londis stores are independently owned. Londis suppliers. I always participate in its promotional retailers are required to “support promotions and activity, which includes buy one get one free allocations and maintain store and brand standards.” offers and offers on its own brand goods.” Four weekly promotions include four footfall driving Mega Deal promotions.

“I decided to become part of the Londis group because it provides a wholesale service, with a great product choice, and runs fantastic promotions”

WWW.THEFEDONLINE.COM ISSUE 9 NOVEMBER 2020 51 | Feature Fascia

Entering the Premier league

With a 100 per cent no cost model, Premier retailers can benefit with no membership, weekly or joining fees. Promising to grow independent retailers’ sales and profit, the group currently has 3,640 stores nationwide, which are all locally owned.

Premier is the biggest of Booker’s four symbol groups. It also runs Family Shopper, Budgens and Londis.

Retailers must sign up to a three year contract and must also “support promotions, allocations and fresh ranges whilst maintaining store and brand standards”, explained Booker's managing director Colm Johnson. “For Premier stores there’s a three, four or five week promotional cycle. Premier stores receive a promotional book, leaflets, POS and seasonal POS material.”

“ I wanted to diversify and grow my business, while securing its future”

Dennis Williams Premier Broadway, Edinburgh “I became part of the Premier group in 1997,” explained Dennis. “I saw an advertisement for the group in a trade magazine and wanted to get into a symbol group because of the benefits involved, including additional support, expertise and deals.

“Joining Premier seemed like a makeover rather than a takeover, which is what I was after.”

He added: “I like to follow Premier’s merchandising advice because the group has a lot of expertise in the industry. It’s good to have an open mind and to try the different products that Premier recommends.

“I also do all of Premier’s promotions, which run every four weeks. The promotions often include products for buy one get one free and half price, which is great for the store - particularly within the current climate - because it increases footfall and sales.”

| 52 ISSUE 9 NOVEMBER 2020 WWW.THEFEDONLINE.COM WWW.THEFEDONLINE.COM ISSUE 9 NOVEMBER 2020 53 | How our business partners can boost your businesses

Why Barclaycard? We take every payment seriously. Booker is the UK’s leading food & drink wholesaler with The perfect payment experience needs a trusted partner. branches nationwide and is proud to serve Premier, Londis, We can help you take payments in-store, on the go and online. Budgens and Family Shopper retailers. Booker’s commitment Barclaycard’s payment solutions are cost-effective, simple to to customers is to improve choice, price and service to help use and reliable - helping members to choose the right them drive footfall, sales and profits in their business. product for their business. Find your local branch by visiting www.booker.co.uk T: NFRN Connect on 0800 121 6376 E: [email protected] www.barclaycard.co.uk

Mail Newspapers is delighted to continue its Elite Partnership Nestlé’s wholesale & convenience team cover many iconic with the NFRN, working with members to maintain a brands, including Nescafé, Maggi, Carnation and Nesquik. successful independent news category through trade events Our key focus this year is winning in drinks-to-go, with our and initiatives, such as our sponsorship of the Newsagent of exciting relaunch of Nescafé Azera Nitro cold coffee and the the Month and Newsagent of the Year awards. launch of Nesquik Ready To Drink. Look out for news on these products! T: 0345 071 2720 E: [email protected] T: 07884 547511 www.myretailmatters.co.uk E: [email protected] www.nescafe.com

At Panini we only have the biggest and best trading card and Payzone enables retailers to offer a wide range of services to sticker collections and are proud to be an Elite Partner of the their customers, from making gas, electric and water bill biggest independent retail group in the world. For stock and payments, topping-up their phones, bus and railcards to for marketing materials please contact NFRN Connect. collecting parcels. With suppliers such as British Gas, Eon, and EE, retailers can increase the footfall to their store by T: NFRN Connect on 0800 121 6376 becoming a one-stop-shop within their community. E: [email protected] T: 0800 0569597 E: [email protected] www.payzone.co.uk/retailers

The UK’s largest commercial news publisher, with over Throughout 2020 we will be working together to drive 150 titles including the Mirror, Express, Star, Daily Record, initiatives which support the sustainability of the newspaper Manchester Evening News and Liverpool Echo, as well as and magazine category for independent retailers, through magazines OK! and New! Reach understands the importance improvements in service and product offering. We will be and value of home news delivery (HND), working tirelessly at helping members embrace modern ways of managing their industry level and directly with the NFRN on projects to help supplies through SNapp and will look to drive improvements for build and support new and existing distribution services. customers through engagement and feedback from members. T: 0345 121 2235 E: [email protected] www.smithsnews.co.uk

| 54 ISSUE 9 NOVEMBER 2020 WWW.THEFEDONLINE.COM Latest NFRN Elite Partners

As the operator of The National Lottery, we are a company JTI is one of the world’s leading tobacco companies and we like no other - a commercial organisation that raises billions of sell some of the most well-known brands of cigarettes, cigars, pounds every year for the public good. Our overall objective is hand-rolling tobacco, tobacco-free nicotine pouches, heated to maximise returns to Good Causes through selling National tobacco and vaping products with operations in more than Lottery products in an efficient and socially-responsible way. 130 countries. A manufacturer of choice, JTI is committed to supporting retailers and wholesalers via its sales reps and T: 0800 840 5060 with the use of tools such as www.jtiadvance.co.uk. www.retailerhub.co.uk T: 0800 112 3401 www.jtadvance.co.uk

Newtrade Media is the go-to source of information for With more than 40 years’ experience helping to build thriving independent retailers. Our print publications, RN, Retail independent businesses, Nisa is the name that retailers trust. Express, Vape Retailer and The Retail Success Handbook are Our award winning delivery network, averaging 98 per cent filled with advice from the shop floor, exclusive news and availability, extensive product range and strong own-label industry insights that will help you grow your sales and profits. brand - including over 2,000 Co-op own brand products - means that our partners enjoy unrivalled service and support. T: 020 7689 3384 www.betterretailing.com T: 0800 542 7490 www.join-nisa.co.uk

At Philip Morris Limited (PML) we have a smoke-free-vision, Post Office offers market-leading products and services in and you are part of it. To make the most of what we are offering mail, banking, bill payments and foreign exchange. Running during the menthol cigarette ban, register on the website www. a Post Office brings all kinds of people into your retail store menthol-ban-retail.co.uk. By registering, you can get the latest from parents paying their utility bills to small business owners updates on selling our IQOS Menthol Kits, understand the paying in cash, and from online traders posting parcels to impact on your business and also benefit from our free of charge holidaymakers collecting their travel money. You become the menthol cigarette buy-back scheme. Join us in creating shop, the bank and the Post Office in your community. a smoke free future. T: 03333 455560 www.menthol-ban-retail.co.uk E: [email protected] www.runapostoffice.co.uk

The Retail Mutual has been collaborating with the NFRN for Our subscriber first strategy provides a fantastic opportunity over 20 years to provide independent retailers with an to work together to drive further value for your business alternative to insurance. Founded by retailers for retailers, we and real value back to the customer through working are dedicated to protecting you and your business. We also offer together to sell print subscriptions. NFRN members have an extended portfolio of products to protect your home, your already earned over £20,000 converting Telegraph customers family, your staff and any landlord properties you may have. to subscriptions. T: 0333 2127 263 T: NFRN Connect on 0800 121 6376 E: [email protected] E: [email protected] www.theretailmutual.com www.telegraph.co.uk

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