№54 JANUARY-FEBRUARY 2018 NEW HORIZONS CORPORATE PUBLICATION OF SALYM PETROLEUM DEVELOPMENT N.V.

613 2017: CHALLENGES, ACHIEVEMENTS

1621 BEST TEAM  BEST PROJECT

2226 FATIGUE MANAGEMENT 6

NEWS Salym Petroleum New Horizons Salym Petroleum Development N.V. Events of the company and its shareholders Moscow Representative Office of the 4 company: The Russian Federation, 123242, Moscow Novinsky Boulevard, 31, telephone +7 (495) 518 9720, RESULTS 2017: fax +7 (495) 518 9722 Challenges, difficulties, SPD decisions 6 © Salym Petroleum New Horizons on the path to new heights www.salympetroleum.ru Distributed free of charge. The source and copyright status of reproduced materials must be SOCIAL INVESTMENTS acknowledged. 14 SPD contribution to Ugra residents’ well-being

BEST TEAM — BEST PROJECT 16 Denis Paramoshin, Field Manager, about SPD people and team work www.facebook.com/SalymPetroleum

FATIGUE: www.youtube.com/user/SalymProject 22 SYMPTOMS, CAUSES Your feedback: How SPD manages fatigue risk [email protected] NEWS OF THE COMPANY AND ITS SHAREHOLDERS NEWS OF THE COMPANY AND ITS SHAREHOLDERS

Gazprom Neft South Hub Acknowledged Shell As Best Exploration Project In the end of December, Saint its detailed elaboration plays velopment projects. Its re- Petersburg hosted the Recog- a significant role in the success courses are concentrated in nition of The Best awards cere- of its design and development. South Upper Salym on the mony annually held by Gazprom I would like to extend congratu- area of 150 km2 where an es- Gazprom Neft has complet- neft PJSC among its subsidiar- lations on the occasion of the timated 300 wells are going to In February 2018, a formal ed auditing of the company’s ies and joint projects. SPD’s well-deserved award and thank be drilled. South Hub devel- ceremony of hoisting the hydrocarbon reserves as of South Hub project has been ac- the entire South Hub project opment will make it possible national flag of the Russian 2017. As of 31 December knowledged as the best explo- team, Subsurface Engineering, for the company to achieve Federation took place in Saint 2017, the company’s total ration project. SPD received an Well Engineering, our contrac- the production level of 7 mil- Petersburg, on board a new multi-functional ice-breaker proved and probable hydro- award and a letter of gratitude tors, and all the colleagues in- lion tons of oil and will ensure ship for provision of producing carbon reserves (including from the shareholder company volved in performance of work about a half of SPD’s cumu- proportional shares in pro- platforms, Yevgeny Primakov. for successful completion of the on this project. I am sure that, lative production volume in Its technical properties make duction at joint enterprises) Assess phase of the project with enthusiasm and energy 2020–2023. By now, SPD has it one of the best in its class. based on SPE-PRMS* in- SPD presented like that, SPD will undoubt- drilled three exploration wells The vessel is designed for op- ternational standards to- “This award confirms the high edly achieve new success in at South Hub, and will drill eration in complicated ice and taled 2.78 billion tones of its experience at the “Oil Capital” professionalism of our team the most diverse areas of its three more in early 2018. The navigation conditions of the oil equivalent — a year-on- which has performed enor- activities,” Yakov Volokitin, Pe- data obtained will make it pos- Far East sea basin. The multi- year increase of 2.3%. Pro- international forum year experience accumulated mous work to confirm the pres- troleum Engineering Manager, sible for SPD to receive the in- duction volumes in 2017, by Sovcomflot during its work ence of substantial oil reserves pointed out. formation required for detailed at 89.75 million toe, were on Sakhalin-1 and Sakhalin-2 compensated by reserves 10 representatives of Salym noted the high level of detail, ficiency improvement applied in South Upper Salym. South planning of development of the projects has been taken into replacement in the order of Petroleum Development (SPD) professionalism, and system- by the company at the Salym Hub is a project of strategic im- South Hub is one of the com- area’s resources and construc- account during ship design 170%. The audit was under- participated in the First Inter- atic approach to technologies group of oil fields within Lean portance for our company, and pany’s key resource base de- tion of infrastructure facilities. and construction. taken by independent inter- national Youth Scientific and and innovations. As a com- Production and Continuous Im- national consulting company Practical Forum, Oil Capital, pany, we can use this venue to provements section. The vessel joined Sovcomflot DeGolyer and MacNaughton. that took place in on demonstrate our efficiency, in- Group fleet, increasing the February 8–9. At this event, SPD novative capability and profes- Kirill Molodtsov, Deputy Min- number of ships involved in Sakahalin-2 project to 12 — Gazprom neft’s proved hy- was represented by Vladislav sionalism. Participation in such ister of Energy of the Russian drocarbon reserves as of 3 oil tankers, 2 LNG carriers, Lekomtsev, Operations Man- a forum is one of the key items Federation, Igor Kholman- and 7 supply and provision end 2017 are estimated at ager, Yaroslav Gorbachev, Chief of our positioning in the region skikh, Presidential Plenipoten- vessels. 1.52 billion toe — an in- Geologist, Oleg Tya­tyushkin, and beyond.” tiary Envoy to the Urals Fed- crease of 0.6 percent, year- Business Improvement Man- eral District, and Natalya Yevgeny Primakov is also go- on-year. The reserve re- ager, Alexey Kozlenko, Senior Young specialists from SPD Komarova, Governor of the ing to perform search and placement ratio for this HSSE Management System contributed to conference sec- Khanty-Mansiysk Autonomous rescue duty and quickly react category of reserves is 110%. Specialist, Svyatoslav Kryanev tions on Technologies of the Okrug – Ugra addressed young to possible contingencies dur- Gazprom Neft’s reserves-to- and Oleg Plokhotnichenko — Future for Oil and Gas Produc- specialists with a greeting at ing the year-long navigation, production ratio in terms of SPD shared experience and if necessary — provide Reservoir Engineers, Daniil ing Regions with six speeches. the opening of the forum. The proved hydrocarbon­­ reserves comprehensive underwater (SPE-PRMS standards) is Fedotov and Alexander Ma- They presented the company’s event program included an ex- in separate waste collection engineering and repair op- 17 years. According to SEC karov — Geologists as well as cutting-edge experience in hibition, a conference, round erations. standards,** the company’s Ivan Tushov and Rustam Khis- various aspects of produc- tables, business meetings and On January 26, Galina Lapkovs- lection in special containers, on separate waste collection ar- total hydrocarbon reserves matullin — Oil and Gas Produc- tion activities — digital field an innovative projects com- kaya, Head of the and ensured their handover for rangement. The formal ceremony was stand at 1.34 billion toe (an tion Operators. management, smart water- petition. According to Alexey District, visited the village of processing. Besides, the compa- attended by Dmitry Rogozin, increase of 3.4% over 2017). flooding, optimizing logging Zabozlayev, Deputy Governor Salym. She had a meeting with ny’s environmentalists held sev- Galina Lapkovskaya pointed out, Deputy Chair of the Govern- “At this conference, our com- programs during sidetracking, of the Autonomous Okrug, the village administration led by eral presentations and contests “We work methodically in the ment of the Russian Federa- tion, Sergey Movchan, Vice 4 new wells and 42 hydro- pany’s young professionals comprehensive modeling at over 700 people from 26 Rus- Natalia Akhmetzyanova and with at the field in order to tell the area of environmental impor- Governor of Saint Petersburg, carbon deposits were dis- have presented a broad range well construction stages. Fo- sian regions and 8 countries SPD representatives. During the employees about the program tance: relevant documents have Viktor Olersky, Deputy Minis- covered last year throughout of speeches on applying cut- rum participants paid special have participated in the fo- meeting the parties discussed and get them interested. Fol- been developed, special con- ter of Transport of the Rus- the group’s license blocks. ting-edge technologies and attention to speeches on Smart rum. 12 sections and 5 round SPD’s successful experience in lowing up on the results of 2017, tainers for plastics, paper, and sian Federation — Head of the innovations, including produc- Field technologies and the tables featured 198 speeches waste segregation. SPD collected over 79 tons of tin are installed in the District’s Federal Agency for Sea and ** SPE-PRMS (Petroleum Resources Management System) is a system of tion safety, oil field operation, electronic permit-to-work sys- and 33 competition entries. cardboard, over 6 tons of plas- settlements. Since 2015, 53 Inland Water Transport, Igor hydrocarbon reserves estimation de- geological exploration, drilling tem. Besides, Vladislav Lekom­ The forum was supported by Ekaterina Smirnova, Lead En- tics, and almost 3 tons of glass. containers for separate waste Ignatiev, VP Government Re- veloped by the Society of Petroleum and intensifying well opera- tsev gave a speech on Smart the Russian Academy of Sci- vironmental Specialist at SPD, collection have been installed lations and Deputy CCH, SEP- Engineers (SPE). tion”, Vladislav Lekomtsev, Op- Fields — Salym Petroleum Ex- ences, Ministry of Natural Re- spoke about the separate waste Head of the Nefteyugansk Dis- in the Nefteyugansk District’s SR, Ole Myklestad, Production *** a hydrocarbon reserves clas- erations Manager, emphasized. perience at the round table on sources, Government of the collection program which was trict commended SPD’s experi- settlements, whilst the actual Director, Sakhalin Energy, and sification system developed by U.S. Sergey Frank, Director Gener- “All of our presentations were Global Trends of Oil and Gas Khanty-Mansiysk Autonomous launched at the Salym group of ence and assured that the Dis- separate garbage collection is Securities and Exchange Commis- al — Chairman of the Board, sion (SEC). met with great interest by par- Industry Today and Tomorrow. Okrug – Ugra, SPD and other oil fields in 2017. SPD has ar- trict would use the company’s carried out by specialized and Sovcomflot PJSC. ticipants and organizers who SPD shared approaches to ef- oil companies. ranged for separate waste col- best practices in further work licensed entities.”

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SAFETY AND INTEGRITY

The year 2017 was more difficult in Culture without external assistance. terms of safety compared to 2016. It is very important for the company Nevertheless, the year 2017 con- to find the right balance in encourag- firmed to SPD that its approach to ing care for colleagues and punishing safety issues was right. 4 incidents for rules and norms violations. Eve- were registered at the oil field over ryone’s caring attitude and support the year and 7 employees got in- is essential for achieving sustainable jured. Results of these incidents’ performance in injury-free work. investigations show that one of the key causes is ignoring safety rules. The fact that the company has all Compliance with norms and regu- it takes to succeed is witnessed by lations adopted in the industry and achievements in other industrial results at the company is the foundation safety areas. For instance, thanks to of SPD approach to safety. Com- continuous development of employ- pared to 274 LTI-free days achieved ees’ hazard identification skills, the in 2016, the statistics of 2017 is an number of registered HiPo’s in SPD important signal that SPD team, is growing. The large-scale work to- its contractors and subcontractors wards road safety yields its fruit as must be even more purposeful on well. In 2017, the company achieved their path to Goal Zero. a record-breaking period of 318 days without vehicle run-offs and roll- Many contractors have worked in- overs at the oil field, for the first cident-free since the first day of the time in its history. Nevertheless, no Salym project. And this is almost 15 years now! In order to achieve such high level of safety performance across the company, we continue Everyone’s caring attitude and the development of Safety Culture (SC). The company is actively support is essential for achieving involving contractor employees and management teams in this sustainable performance in injury- process. As of the end 2017, SC ori- free work entation sessions were attended by 95% of oil field workers, while 86% of SPD and contractor supervisors were trained in Supervising Safety less severe incidents with contrac- Culture skills. In 2017, the company tor representatives at the federal finished cooperation with JMJ As- highway confirm that one needs to sociates, a partner in this discipline, be as alert as possible. and continues the commenced work using its own resources — 22 SC An important safety discipline in leaders and 7 co-leaders, 27 naviga- 2017 was environmental safety. Al- was a year of achievements, records and discoveries, a year of tors / coaches as well as 6 SC com- though SPD has been constantly munities. The year 2018 will be de- focusing on this work, in the Year 2017 challenges and difficulties that SPD overcame due to its highest finitive — it will demonstrate to what of Ecology the company invigorated professionalism, maximum concentration of efforts and working as one team. extent SPD is ready to develop Safety its environmental activity and

7 №54 JANUARY – FEBRUARY 2018 NEW HORIZONS RESULTS OF 2017 RESULTS OF 2017

­implemented over 25 actions. In par- is actively working on maintaining they applied mud acid treatment erating factor, about 97%. These ticular, SPD has completed the many the integrity of its pipeline system. of producers as well as two-pack- indicators are outstanding for the years’ legacy wells abandonment Over the year 2017 alone, the pipe- er assemblies to shut off produc- industry! According to an estimate program, started separate domestic line system grew by further 50 km tion casing leakiness and watered by Shell (one of SPD shareholders) waste collection, and tested the ap- and 11 loopings — pipeline sections layers.­ experts, the company is number 2 plicability of pitless drilling technol- required for system throughput in- in Wells Reservoir Facilities Man- ogy at the Salym group of oil fields. crease. Over the same period, over The constant focus on well drill- agement. A well construction model like this 630 defects were repaired at pipe- ing optimization made it possi- will make it possible for our company lines and 4 areas were replaced; ble for SPD to reduce duration of Successful implementation of fu- not only to substantially contribute 5 pig launchers/receivers were also well construction of various types. ture production plans and Strategy to preservation of the nature in the installed. The work in this discipline Compared to 2016, drilling times 2020 as a whole largely depends Salym land but also to continue ac- made it possible for SPD to more for standard wells reduced by on the state of the company’s op- tive work on operating expenses op- than halve the amount of accidental 1.6 days, extended reach wells (up erating infrastructure. In 2017, SPD timization and operating efficiency oil deferments as compared to 2016 to 2,100 m) — by 1 day and horizon- successfully completed reconstruc- enhancement. A distinctive result of as well as achieve a minimum leak tal wells — by 3.3 days. The aver- tion of the multi-phase pumping environmental activity in 2017 was parameter. The company’s share- age length of horizontal boreholes station (MPPS) at the Upper Sa- SPD’s 4th place in the Environmen- holders have approved the plan of drilled in the pay section increased lym field, starting up the 4th pump tal Responsibility rating of ’s external pipeline restoration; its from 600 m in 2016 to 1,000 m in ahead of schedule. Moreover, the oil and gas companies compiled by implementation will begin in 2018. 2017. The company substantially company created the technical ba- the World Wide Fund (WWF). In 2018, Over the past year, SPD developed reduced the time for performance sis for subsequent MPPS expansion SPD will continue its nature pres- and implemented new pipeline in- of the work towards conversion of with the 5th pump. Notwithstanding ervation activities, specifically, will spection technologies. Now techni- producers to water management having to change the dehydration begin the implementation of a large- cal state of pipeline is supervised system. In 2017, drilling experts ap- plant (DHP) construction contrac- scale waste management project. by continuous eddy current scan- plied Mongoose, a new technology tor, the project has now entered its ning method, while pipeline routes that employs performance of mul- final stage. SPD also started up the To preserve the region’s fragile na- are monitored with unmanned aer- ti-stage hydraulic fracturing using produced water pumping station at ture for future generations, SPD ial devices. coil tubing. Central Processing Facility (CPF), repaired and upgraded the pumps SPD has achieved significant results of the modular compressor pump- in improving operation of electric ing station at Upper Salym and submersible pumps (ESPs) that all Flowserve oil pumps at CPF. producers are equipped with. By the beginning of December 2017, the 2017 was the year of completion PRODUCTION AND INFRASTRUCTURE Mean Time Between Failures pa- of the large-scale Snezhnaya rameter reached a record-breaking project for assurance of ad- value of 565 days (+15% to plan). ditional electric power for ESP Turnaround Period reached the oil field. Its implementa- Salym Petroleum is actively using agement improvement, SPD keeps 1,023 days (+32% to plan). tion substantially enhanced new technologies and approaches confidently creating the conditions power safety of facilities at to well construction and oil produc- required for achieving its strategic Excellent results were demon- the Salym group of oil fields, target of 7 million tons of oil. In strated in other disciplines as well. and SPD also significantly 2017, SPD beat the production Associated petroleum gas utiliza- reduced electricity purchas- target by 0.5%, producing tion level was 99%; equipment op- ing costs. Over the year, SPD is creating the conditions around 6,140 tons.

required for achieving the strategic The company’s well stock target of 7 million tons of oil exceeds 1,200 wells and its watercut is increasing. That is why SPD experts are inten- sifying well interventions, both tion. Thanks to these and to continu- conventional and new ones. In ous aspiration for production man- particular, 2017 was the first time

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the company has completed the en- field are already built; construction jobs and deepened wells at four well in Q1 2018. Now we can say in all ergy audit and received an energy works at the Base Camp and ac- pads to Achimov horizon. certainty that the ASP pilot project charter. commodation camp at quarry 5 are has proven technically successful. being ­completed. Within the pilot project of oil recov- Salym Petroleum has proven that Along with production facilities, ery enhancement based on inject- this enhanced oil recovery technol- SPD continued the active develop- As for informational infrastructure, ing a three-component mixture of ogy works under the condition of the ment of residential and adminis- SPD has launched a new production alkaline, surfactant and polymer West Siberian oil province. Company trative / domestic infrastructure. domain safety system and provided (ASP) into the reservoir, the com- experts are currently gathering and A new cafeteria and administra- all new production facilities with mo- pany achieved the intended target analyzing the information obtained tive building in the West Salym oil bile coverage. by producing 3,000 tons of oil from within the pilot project to present completely watered wells. This was the final results to the shareholders exactly the target set for the com- and key representatives of state au- pany at the beginning of the experi- thorities. The company is planning ment. Oil recovery factor at the pilot to demonstrate the advantages of area reached 67%, of which the ef- applying such methods of sustain- fect of ASP technology application able subsoil usage further scaling of RESOURCE BASE AND ASP was 15%. SPD will keep producing which requires revision of the exist- oil until the end of the pilot project ing tax system.

The company’s success goes hand this project in early 2018 by drill- in hand with resource base devel- ing three more wells. Thus, the opment. In 2017, SPD substantially South Hub project is moving from advanced towards growing hydro- Assess to Select phase, when com- carbon reserves. The two explora- pany experts are going to consider FINANCE AND EFFICIENCY tion wells drilled in May and Sep- the options for development of this section and construction of in- frastructure facilities there in a more detailed manner. The Notwithstanding relative stabiliza- management efficiency improve- professional approach in ex- tion in the global economy, oil com- ment as well as a project of office SPD has proven ASP efficiency ecution of this project was panies are forced to build their op- consolidation. In particular, optimi- acknowledged by our share- erations in the conditions of low oil zation of ESP operation has reduced holders: South Hub was rec- prices. SPD is no exception here: in their power consumption by 5%. ognized as the best exploration order to succeed in the future we The company changed the process tember at South Hub provided an project among Gazprom neft ven- must act now. of gauging pig runs for pipeline additional confirmation of the out- tures in 2017. state monitoring. Now, instead of look for this section. Moreover, the On the one hand, SPD still remains contractors, this operation is per- company has already built and put SPD experts have completed the a financially stable company. It fi- formed by SPD employees. The sav- onstream one well pad there. The studies program for 2017 in full, nances its projects completely on ings amounted to 14 million rubles plan is to complete exploration for carried out two hydraulic fracturing account of its own funds and pays a year. regular dividend to its sharehold- ers. On the other hand, the com- Despite the significant attention to pany’s long-term outlook makes company’s capital projects, it is still it obvious that we need to work on not able to complete them on time. efficiency improvement and costs This makes subsequent project de- optimization in order to ensure con- fense to shareholders and their im- fident development in the future. plementation more complicated due That is why the company has devel- to budget limitations. SPD manage- oped and is implementing several ment will continue to keep them un- optimization programs in the areas der close control and is counting on of power engineering, well inter- team work and high-quality interac- ventions, equipment operations, tion with contractors.

11 №54 JANUARY – FEBRUARY 2018 NEW HORIZONS RESULTS OF 2017 RESULTS OF 2017

The focus on efficiency improvement SPD continues to develop the ARIS- employees — a series of events in Social Responsibility awarded by is an integral component of SPD phi- TO continuous improvement sys- where speakers talked about the World Petroleum Council once eve- losophy. The company is working on tem. Since the time the program significance of continuous devel- ry three years at the World Petrole- more active implementation of Lean was launched, employees submitted opment of everyone in the team. um Congress. This, and many other Manufacturing methodologies and over 1.5 thousand improvement ide- SPD not only aspires to develop its awards received by the company practices. Over a year, more than 400 as. Effect from the initiatives imple- own employees but also helps resi- and its employees are the evidence company employees learned about it. mented in 2017 exceeded 185 mil- dents of the land where it operates that SPD is the industry leader in Using the Lean Manufacturing meth- lion rubles. This is 2.5 times more acquire the necessary skills. This many dimensions. odology, coupled with team work prin- than a year before. approach opens up new opportu- ciples, help the company achieve im- nities for Ugra residents. For in- It is important not to become com- pressive results. For instance, putting In 2017, SPD prepared and submit- stance, in 2017 SPD organized First placent and to move forward cou- into operation the brine plant and pro- ted the 2018 Work Program and Aid courses and Defensive Driving rageously. The year 2018 promises active killing team made it possible Budget (WP&B) to be reviewed by courses for professional bus driv- to be a complex and interesting one to reduce the duration of simple ESP shareholders one month earlier ers. Besides, in 2017 SPD contin- for the company and each member replacement by an average of 5 hours than usual. Thanks to the aligned ued providing higher education as compared to 2016. SPD’s prize- work of all the disciplines involved grants to the best graduates of winning places at the project contest in WP&B generation SPD prepared local schools and hold train- within the international productivity five potential development scenari- ing sessions in career guid- Today’s results are the foundation leaders’ competition for the Gastev os for SPD, and also approved the ance for senior students Cup are the evidence of its success in 2018 WP&B with shareholders on involving SPD specialists. of SPD’s future achievements. business efficiency improvement. the first try. The company’s social pro- grams reinforce SPD’s image as a good neighbor and broadcast the of SPD team. The world is chang- attitude that the company adopts ing quickly, and to stay in the game towards the issues of safety, en- you need to be ready to changes. vironmental preservation, and re- Salym Petroleum has everything PEOPLE AND SOCIETY sponsible subsoil usage. The ef- necessary to achieve its objec- ficiency of SPD’s social programs tives — a team of professionals, is confirmed not only at the a resource base, cutting-edge local and regional, but also at technologies and, most important- The fact that working as one team employees involved in contractor the Russian and international ly, the company has its adamant is SPD’s strength is witnessed not management. levels. In 2017, SPD received character and forward-looking only by defense of the budget but a prestigious Excellence Award ­attitude. also by successful implementation The People Survey has demonstrated of the contract holders’ efficiency a positive trend in employees’ per- ception of the company’s manage- ment as one team along with the fact that various functions Social projects by SPD are aimed interact with each other ef- ficiently for the benefit of at continuous improvement of life the common cause. At the quality in the region same time, employees’ re- sponses to personnel engage- ment survey show that we need to work together more, not only enhancement program as well as at the level of various units, but the by the results of the annual People offices’ level as well. Only together Survey. During the year, SPD has can we achieve the targets set forth. not only trained key contract hold- ers but also built a simple and clear At the end of 2017, the company system of relations between the held a Development Week for its

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Educational Mobile intensive grants program care units for KhMAO – Ugra over residents 60 mobile ICUs were handed over by SPD high school students from 7 to medical institutions Salym, Sentyabrsky and of KhMAO – Ugra Pyt-Yakh schools have used Mobile complete with equipment sets “Growth Point” SPD grants to get higher intensive Ugra Cup including defibrillators and education mobile resuscitation systems care units teams with mechanical ventilation for Salym machines 1,000 from 2003 to 2017 ambulances were Ugra residents purchased by SPD 5,500 participated 2 for local hospitals 1.2 BILLION RUBLES complete with mechanical lung For 9 years, SPD has supported ventilation machines for local hospitals the regional stage of SPD and Ugra OF SOCIAL INVESTMENTS Inside just Salym village, international championship these vehicles were used to perform: State University 90 life-saving events; on company management — 300 road accidents calls; “Growth Point” cooperation about 2,000 emergency Ugra Cup programs transportations on calls SPD purchases contemporary equipment for training students. In 2017, SPD helped the Ugra State University First Aid Career guidance acquire Oil Field Equipment for school students training equipment and Basics training courses over computer simulators 50 100 people high school students from local schools received training annually attend on First Aid basics career guidance sessions Pre-school Equipment at courses organized organized by SPD education for Salym by SPD hospital 100 SPD purchased million rubles a high-tech ultrasound device, was invested by SPD comprehensive equipment in creating and developing for ophthalmologist examination Ulybka (“Smile”) kindergarten room, and a unit for dentist’s room in Salym village used to treat over 32,000 people PERSON

— Denis, tell us where you are and processing. In 1994, Sur- oil workers is growing up in our my tuition contract. For the from. Where did you grow up gutneftegaz gave successful family — my daughter got into first 11 months I was Oil and and study? school graduates an opportu- Saint Petersburg Mining Uni- Gas Production Operator, and nity to get additional training versity, Oil and Gas Geology de- on the very first day of my 12th — I was born in Bashkiria. with a prospect of enrolling at partment, and has successfully month at the company I be- When I was 9 my parents de- Gubkin University of Oil and passed her first term exams. came a Well Surveillance En- cided to go to the North. They were planning to work there for 3 years and come back but eventually they lived there from 1987 till 2016. Lyantor is my childhood city. As I got older, I realized that I grew up sur- rounded by very honest and reliable people. In the north, people will never look the other way if someone is in trouble. As a child, I also saw how street neighbors took in families from burnt-down log cabins, which were the prevailing type of housing at the time. We gave shelter to some fire victims too until they were provided with housing. If someone’s car breaks down on a winter road other drivers will help repair it or pick you up from the highway to avoid frostbite. No one will just drive by, they will always stop. It cannot be any other way here. That is why human ties are very strong. My classmates, Gas. I was a good student and Different things happened while gineer. So I have worked both for instance, are scattered all graduated from school with I was at college. Living in a hos- in production and well surveil- over Russia but we invariably a medal. Based on the results tel with its joys and challenges, lance, and later also in oil and meet and support each other, of this training I passed the ex- the turbulent 90s, demand- gas processing where I stayed always stay in touch. ams and received a confirma- ing and respected Soviet-style and worked as Oil Pre-Pro- professors. But it was interest- cessing Facility Superintendent ing and I was happy to learn, until I left Surgutneftegaz. I value the atmosphere where I helped my fellow students with term papers, review works — Denis, how did you join Sa- you can challenge opinions and drawings, got a side job — lym Petroleum? IMPORTANT I found time for everything. The and have an open discussion most valuable thing was com- — Over more than six months municating with peers, and we I had several interviews re- We lived in a modest man- tion of my enrollment to this have preserved these human garding the possible job at SPD ner; I was never a spoilt child. college in Moscow — to Devel- relations to this day. Having and the whole process seemed My father worked at a utilities opment and Operation of Oil completed my 5-year studies somewhat procrastinating to THINGS company. He is a very purpose- and Gas Fields department — in Moscow, I returned home, me. I went on vacation with ful person and he strived to even before my prom night at already with a wife — a certi- my family. We travelled home achieve more for the family in school; my tuition was paid for fied geologist — and a daugh- through Moscow, and that was those hard times, he worked by Surgutneftegaz. That year’s ter. I became a father on the eve when I got a call and was in- a lot. In a while he moved to graduates with medals also of my thesis defense and it was vited to a face-to-face meeting SIMPLY PUT a company installing safety and had an alternative of going to certainly a huge event. at SPD office. Half an hour af- fire detection systems, etc., and any college in Tyumen based ter this meeting was over I got when I was in the 9th grade, he on the results of an interview. As soon as I returned to the a job offer. This was in August, created his own small firm. This was certainly closer to North, without any vacation or and on September 10, 2005 home but I held council with holidays, I joined Surgutnef­ I already started as CPF Shift Denis Paramoshin, Field Manager, shares his personal story as well as Life in Lyantor is inseparable my father and went to Moscow. tegaz since I had to work there Engineer at the Salym group of his view on the most important team-building values — openness, trust, from oil and gas production Now the second generation of for the duration stipulated in oil fields. and mutual understanding. Having worked at SPD since 2005, he knows the recipe for the best team and the best project. 17 №54 JANUARY – FEBRUARY 2018 NEW HORIZONS ПЕРСОНАPERSON

I knew little about the company. preparing the documentation, I was participating in some- job of CPF Superintendent, 2 When I was looking for a new processes, diagrams. And by thing truly grandiose. years later you were Head of job, my main goal was to move November we were ready to Field Operations and in 2017 out of the Far North. My wife start it up. Well pads were built During my first hitch I gained you became Field Manager. and I intentionally considered at the West Salym field; infield maximum experience in limited How did you build your career? cities like Sverdlovsk, Tyumen pipelines, the first stage of CPF time and came home incredibly and Perm and were planning and external oil pipeline were inspired by the openness, re- — I am perfectly honest when that our daughter would go to connected into a single system spectful and humane relation- I say that I have never set ca- school there. We both grew while large-scale construction ships between employees both reer goals for myself. It’s just up in the North, we have al- was still in progress. We ap- horizontally and vertically. And that I have always enjoyed do- most never seen proper fall or proached Bolshaya Neft (a fes- of course I had most positive ing my work regardless of my spring and knew that we could job position. I probably found find work anywhere; the most myself in the right place at the important thing was creating SPD is distinguished by right time and most important- more comfortable conditions ly, I happened to be in a great for the child. attentive and humane attitude team. We found the common ground at the initial stage of — What were your very first to people team formation, and this natu- impressions from the new rally laid the foundation of ca- place of work? tive ceremony on the occasion impressions of the communi- reer growth inside the compa- of completing the first stage cation culture adopted here at ny based on a shared mentality, — Firstly, this was my first ex- of CPF and commissioning the SPD, compared to my previous a shared vision of goals and With colleagues at the II Russian Congress of Productivity Leaders, 2017 perience of working on rota- West Salym field to commercial place of work. Our company principles of work. It is very tion. This experience turned operation that took place ear- has always been distinguished important when your manager, it has always been and still is other, at the same time not for- Power Engineers — these are have the best people and we out to be successful thanks to lier, in November 2005 — Edi- by very attentive and humane your subordinates and your easy to work because that’s the getting about the chain of com- not different teams, it is an in- can handle any task. Achieving the great support from my fam- tor’s note) as a close-knit team, attitude to employees. Where peers all trust each other. And kind of team we have, and the mand at work. tegral whole. My colleagues and maintaining Goal Zero is ily and also the team I met at with a slogan “Best Team — else could you see a Director it is also very important that we kind of people. It never hap- know that I have a slogan: the main target. Then we will SPD. I was among profession- Best Project”. It was hard but approach a CPF Shift Engi- have always been and are still pens that the work day finishes — How was your first day as “Got a problem? I can solve it”, be confident that SPD produces als, everyone was incredibly interesting. And if someone neer and ask him how he was open to discussions and vary- at 7 p.m. and everyone leaves. a leader — Field Manager? which means that if a problem oil safely and efficiently. energetic. We realized that we had told me that it was pos- doing and feeling, whether his ing viewpoints. My colleagues No, people live with this work would soon set things right, sible to do so much over this life at home was all right? The will confirm that the door to and no one will leave an issue — Even when I worked as Head complete the construction and relatively short period of time management style at SPD has my office is always open. Fore- half-solved. Everyone is con- of Field Operations I had to People live with this work, it would be a powerful leap for- I wouldn’t have believed it. Yes, always been motivating and men and engineers come and cerned with finding that very perform Field Manager’s du- ward. The company has a great I couldn’t see everything from humane. we discuss work issues openly, best solution. And even when ties quite often, for example, and no one will leave team, we quickly created com- my specialist-level position, sitting deep into the night with a solution is found but not yet during his business trips. That mon ground. The major work I didn’t know certain issues but — After 5 years of working these discussions and simple implemented, people’s thinking is why this role was familiar to an issue half-solved was to prepare CPF startup — I had an understanding that as CPF Engineer you got the human communication. And process goes on and they in- me to a certain extent although troduce further improvements. of course every job has its de- is identified, everyone must — How has the company With colleagues at the general SC communities meeting on the results of 2017 And I value this atmosphere tails and subtle aspects that participate in solving it in their changed since you came very much, where you can chal- I only fully learnt when I came work capacity. And today we here? How do you envision lenge opinions and have an to work at this position. Due to are pretty close to this work SPD’s future?­ open discussion. That is why the fact that Vladislav Lekom­ method. There is always but we are always able to find the tsev (Field Manager who moved one goal — finding the most ef- — I was fortunate to join SPD best and safest ways of ac- to the position of SPD Opera- ficient methods with minimal team when it was preparing complishing production tasks. tions Manager in 2017 — Edi- costs and not impacting safety. for the brightest moment that I am confident that regardless tor’s note) and I have worked signified the beginning of its of the stage it is always possi- in a team for many years, The year 2017 demonstrated production activity, to move ble to find a way of improving the change of jobs preserved that we pay a lot of attention upwards and grow together the process. All this has stayed the continuity, mutual under- to safety issues but it is still with SPD, consider together and developed at SPD since standing and management not enough. This is the main the prospects of closing the 2005. That is why I am happy to approaches. At the new posi- focus area and it is here that project after the peak produc- see colleagues come on rota- tion, I felt the support of my we have the main growth po- tion of 2011. In terms of hu- tion, they are happy to see me colleagues, the Field Manage- tential. Contractors’ personnel man life, 15 years is significant. and this emotional background ment Team: we continue our turnover and new employees’ But I have always realized that gives us additional energy for work. I share the principle of different mentality, insufficient measuring SPD with decades work. Moreover, even outside working as One Team just like planning, insufficient fatigue is unfair: if best efforts and the field, during our days off, my predecessor and I firmly management — all these as- knowledge along with enor- all of us — from Production believe that SPD’s production pects have an impact on safety, mous international experience Operators to Management — and safety goals are achieva- and we must work with them were invested at the initial communicate and support each ble. Drilling, WWO, Operations, very meticulously. We certainly stage, with correct planning

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family automatically and are not even a subject of discus- sion. Not exceeding the speed limit, holding on the handrails, safety at home — all this is taken for granted. I have been building a house for several years and I perceive workers’ safety as my responsibility as well. Despite their puzzlement, I persuaded them to use el- ementary PPEs. And you know, the distance between unwill- ingness to comply with safety regulations and gratitude is sometimes as long as a life or a word. It all happened be- cause our company sees car- ing for people as its goal. It is important for me that everyone in the field feels support, that relationships are built on mu- With family at a ski slope tual trust, that everyone cares for themselves and their col- With colleagues at CPF, 2011 leagues. We now call all this be available only at night after Safety Culture (SC). Yet at the work and now he is there for and management the project safety goals and approach the But the training helped me eral. Thanks to the company same time, in my opinion, SC is a whole month. can and should develop. year 2020 with achievements systematize the experience and my colleagues from other based on rigid compliance with that will make SPD’s positions and knowledge I already had, countries I have overcome the the requirements of rules and — What do you do in your free Project’s age-mates — people stronger. set them in order. Quite often language barrier and began to procedures, like a foundation. time, what are you hobbies? who have come to the Salym we apply certain management speak English; I continue to de- And any neglect of rules de- group of oil fields and lived in — What has the company tools without even knowing velop in this direction. stroys this foundation. I think — For many years our whole accommodation trailers — have taught you? their names, merely assuming that violators destroy the very family has been mountain- grown together with the oil their efficiency intuitively and That is why I am very apprecia- atmosphere of SC. But I will skiing. My elder daughter field, they have eye-witnessed — The fact that it’s important subjectively. tive and supportive of the guys always find words of gratitude can both ski and snowboard, and participated in changes. to learn even if you are already who come after a vocational for those who keep themselves and during these New Year Just recently, in 2015, we cel- quite an experienced profes- The company has taught me school, after the military ser- and their colleagues safe by holidays the younger one also ebrated the company’s 10th sional. Firstly, as you submerge that you must learn and im- vice, work as operators, realize following the rules. learnt to use the board. We anniversary and that was when into your profession, into eve- prove foreign languages. As that they want to grow and de- enjoy spending time together Darya and Sofya Paramoshina we upgraded CPF. Over those cide to get a higher education. — How do you manage to in the countryside, on a skiing 36 hours when the oil field was I like it that they know how to maintain the work and life bal- trail, at a skating rink; we love completely shut down, we have My understanding of safety set goals for themselves and ance? active leisure and walking. We everyday scenery and regular non-evident risks. My personal performed 50 different types of achieve them. It all boils down are a self-sufficient family and citizens, not only tourist sites; treasure-box of impressions repair works. In spring 2016, changed thanks to SPD, to the person eventually, to the — I am a very happy man: value each other’s company we got our personal impres- includes Spain and Gaudi ar- the company launched ASP decision he or she makes. SPD I have complete mutual un- very much. We invent our pas- sions of this city, beautiful chitecture, Greece and its be- components mixing unit. In becoming very conscious and has a motivating environment derstanding, support and trust times, amusements and trips and ambiguous in its own way. nevolent people, other coun- 2017, we reconstructed MPPS in general: if the company has in the family. At first it was dif- ourselves. We went on our UEFA European Championship tries as well as great love of and are now completing DHP profound long-term plans, newcomers to ficult to work on a rotation ba- dream trip in 2016 — we vis- created a unique background Saint Petersburg. construction. The company is the oil field also aspire to pro- sis, mostly because I couldn’t ited Disneyland in France with to this: we have seen fans making ambitious plans con- ryday routine, your awareness CPF Superintendent, I felt the fessional horizons associated understand how and what to the children. It happened be- in all their activities against My family pays a lot of atten- cerning South Hub. Together and acuteness of perception need to speak fluent English; with the company. adjust. But that is something fore my elder daughter left to the background of beautiful tion to children’s diversified we can achieve even more. are dulled. And any new train- I was fueled by daily commu- that can always be negotiated. go to a university in Saint Pe- Paris architecture and real- development — my daughters Together we generate a pow- ing is an opportunity to review nication with my foreign col- — How has SPD changed you? Today I know for sure that a ro- tersburg, so it became a land- ized very clearly how danger- play the piano, are learning the erful energy of movement and and update your knowledge, leagues. I took two intense tation worker’s wife can solve mark event for all of us. We ous a wound-up crowd can be. guitar, sing, do sports and learn development. You can now feel reboot your acuteness of per- courses. Communication in — Firstly, my understanding any domestic, household or or- have scheduled the whole trip But even these impressions English. Sometimes I take the a difficult stage that requires ception. For instance, when a foreign language means daily of safety transformed thanks ganizational task. It was harder and booked accommodation on brought us to the conclusion guitar myself, though not often. concentration of efforts but we I was taking a class on HR improvement and develop- to the company; it became for the kids to get used to it, our own. We took a train from that we need to travel, discover shouldn’t be afraid of chang- management I realized that ment not only of the language very conscious and profound. they missed me very much. Moscow to Paris and walked the world, get acquainted with I think if everything is all right es. I am confident that we will I have known and applied all itself but also of communica- Skills like, say, using safety But then they also saw the ad- all across Paris. It was cool! new cultures and at the same at home, things go smoothly at achieve our production and these methods for many years. tion skills and thinking in gen- belts are now applied in our vantages of that: dad used to We saw the whole city with its time not forget to assess some work, too.

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Signs of fatigue are classified into two types — psychological time and attention span reduction and a weary look in your col- and physiological. It is difficult to assess symptoms of fatigue leagues than in yourself. That is why it is important to help each and manage it on your own. A person cannot assess the degree other assess fatigue when working in a team. If a colleague of its manifestation objectively and critically. That is why an looks weary and continues working you need to intervene. The FATIGUE: “outsider’s view” is important — it is easier to notice response whole team’s health and life may depend on it. PSYCHOLOGICAL SIGNS OF FATIGUE • reduced speed of decision-making, BE AWARE • diminished attention, • deviations from rules, • unjustified risk during work performance, • difficulty in grasping new tasks or switching between them, AND CONTROL • reduced sociability and interest, apathy.

What does the Chernobyl accident have in common with space shuttle Challeng- er disaster and Exxon Valdez tanker oil spill? One of the causes of these horrible PHYSIOLOGICAL SIGNS OF FATIGUE incidents was human fatigue. For instance, according to the investigation com- • drowsiness, mission, project managers slept for only 2 hours before shuttle launch, while • changed skin color and general condition, workers at Chernobyl nuclear power station had shifts over 13 hours long. Al- • increased or shallow respiration, shortness of breath, breathing through mouth, legedly, Gregory Cousins, third mate at Exxon Valdez, actually fell asleep at the • sweatiness, wheel of the oil tanker. New Horizons explain how to recognize fatigue early and • increased response time to external events, learn to calculate your powers correctly. • limb tremor, • headache and weakness.

SIGNS OF FATIGUE MAIN FACTOR OF FATIGUE Even a bridle is heavy for a weary horse, a Buryat folk prov- derstanding of how weary a person is. Research shows erb says. What is it about? Perhaps it means that even cus- that fatigue reduces electrical activity of some brain ar- Lack of quality sleep is the phone users brag, sitting How long can a person actu- mous effort. In 1964, Ameri- tomary work becomes harder to do when a person is tired. eas and causes changes in hormone production. These main factor of fatigue. One through the night. And that’s ally live without sleeping and can Randy Gardner spent over Every folk culture has similar proverbs. Nor do social me- results, however, were acquired with special equipment cannot function in the nor- wrong because after a good how long do you need to sleep 11 days without sleeping and dia ignore fatigue — the most popular memes and jokes and one cannot use this in everyday life. So how can mal way without rest. “No night’s sleep a person is full for maximum productivity? An was included in the Guin- concern the arrival of the long-awaited Friday and the in- someone identify signs of fatigue in time and react ap- sleep makes bread a waste”, of energy, handles a variety average person without stim- ness Book of Records. Sub- evitable Monday. So how does fatigue appear, and why? It propriately? they used to say in Russia in of tasks easier, better assess ulators can survive no longer sequently many people tried emerges due to lack of sleep or long waking typical for life the old times. “Sleep is for situations and learns new in- than 3–4 days without sleep- to challenge his achievement of the majority of people in the contemporary society. This People doing physical work and their colleagues involved wimps”, computer and smart formation. ing, and even that with enor- risking their health and psychophysiological condition is characterized by drowsi- in intellectual labor have different causes of fatigue. Yet ness, reduced alertness and attention. Fatigue develops one of its manifestations is valid for both. A person starts specifically due to lack of sleep, unlike weariness that is making mistakes even at the early stage of fatigue and as 1 AMOUNT OF TIME SPENT WITHOUT SLEEP caused by physical exercise and the impact of environmen- it grows, the number of blunders increases. And the more Need for sleep increases from the time of waking tal physical factors and stress. Chasing new achievements, tired a person is, the more they risk making a gross mis- CAUSES OF FATIGUE to the moment of going to sleep. people forgot how to manage their own resources in a sen- take that can cause an injury. sible way and often subject themselves and people around 2 them to unjustified risks by accumulating fatigue. The more tired a person is, the DAY AND NIGHT CHANGES Circadian rhythm is supported by the “biological How to measure fatigue? Heart rate, blood pressure and higher the risk of making a gross 1 2 3 clock”. It generates a desire to sleep in the habitual body temperature measurements do not give a clear un- mistake and getting injured AMOUNT DAY AMOUNT night hours and doesn’t let us fall asleep during the OF TIME SPENT AND NIGHT OF PREVIOUS day, supporting wakefulness. WITHOUT CHANGES SLEEP 22 SLEEP 3 PREVIOUS SLEEP Normal amount of sleep varies by the individual. №54 JANUARY – FEBRUARY 2018 Sufficient amount of sleep is the basis of daytime NEW HORIZONS productivity. SAFETY FIRST SAFETY FIRST

High-quality and healthy production in the body that is for a certain time. And vice account the fact that the sense sleep can be impaired by responsible for correct bio- versa, as the illumination is of vigor from coffee or energy other factors as well — light, rhythms of the body and syn- reduced, the amount of mela- drinks lasts 20 minutes on av- sound, air temperature. For chronizes its functions with tonin rises. Scientists advise erage and it takes 8–10 hours instance, most people go to the sunlight. When the light those who want to sleep well to clear them from the body, sleep easier in a cool room. (sunlight or artificial light, and get enough sleep to stop you should consider avoiding The room temperature ideal including that coming from using gadgets 2 hours before them minimum 8 hours before sleep. sleep.

To go to sleep easily and get enough Energy drinks and coffee can Good and healthy sleep re- sleep you should stop using gadgets be another enemy of sleep quires not only lowering the quality. You shouldn’t try to impact of these factors but 2 hours before sleep prolong the body’s wakeful- also establishing and main- ness and active state with taining the daily routine. If you for sleep is 18–21°C. Besides, TV and cell phone screens) their help. Caffeine and other go to sleep and wake up at the a lot of research confirms reaches the eye’s retina, me- tonic agents contained in en- same time every day, you will that using mobile phones, latonin concentration drops ergy drinks also decrease me- wake up easily, with a sense of tablets and laptops before dramatically, and stays low latonin production. Taking into energy and vigor. sleeping is harmful. Every gadget has LEDs that emit If you go to sleep and wake up at the same time every day, blue spectrum light. It de- creases melatonin hormone you will wake up easily, with a sense of energy and vigor

FATIGUE MANAGEMENT AT SPD

Efficient fatigue management pects for Salym Petroleum. measures helping employees the company not only com- is one of important safety as- SPD implements a series of manage fatigue. Moreover, plies with the Russian lives, so authors of the Guinness Book refused to register Violations of sleep–wake cycle or continuous sleep depri- further results. vation can cause insomnia. This condition can also be gen- erated by stress, grief or acute disease. It requires medical As for the normal amount of sleep, it varies by the individual. intervention and treatment with medication. But insomnia Sometimes age-related trends can be identified but they medication can impact response time, alertness and gen- are conditional. Researchers from the US National Sleep eral well-being, and also create addiction. Taking it on your Foundation studied over 300 papers on this subject and con- own, without a previous consultation with a doctor is not firmed the widely known fact — adults need an average of acceptable. Only a doctor can tell whether a certain drug 7–9 hours of sleep. That is why doctors recommend listen- is compatible with work that requires extra attention like ing to your own body and following your individual schedule. driving a car.

ENEMIES OF SLEEP QUALITY

There are many myths about things that influence sleep Alcohol prolongs the latter phase of non-REM sleep and quality. For example, some believe that drinking alcohol shortens the former. Such a change makes sleeping more helps you sleep better. However, spirits consumption be- restless. Alcohol-afflicted REM sleep provokes the devel- fore sleep only helps you go to sleep quicker, at the same opment of depression, impairs memory, and reduces con- time impairing sleep quality. The point is, human sleep centration ability. Strong spirits impair breathing, too, so consists of two intermittent phases, Rapid Eye Movement the brain receives lower oxygen supply during the sleep. (REM) and non-Rapid Eye Movement (non-REM) sleep. This also deteriorates sleep quality. Alcohol-afflicted REM sleep causes depression, impairs memory, and reduces concentration ability

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­legislative requirements on based on this information his/ nificant impact on frequency the body’s natural biological occupational health and safe- her supervisor takes into ac- of production injuries. This rhythms. ty but also introduces its own count the subordinate’s state. is particularly important for additional, higher require- This contributes to organizing increased complexity work The company continuously ments to safety of work per- safer work performance and or working in extreme con- monitors employees’ health ditions. The same require- state; for instance, it checks SPD continuously monitors employees’ ments are established for all drivers’ physical condition workers at the territory of the before departure and that of health state Salym oil field: 12-hour work workers before performing shift and 28 – 30-day rotation. extra hazardous work. formance at the Salym group quickly taking measures on The required minimal rest of oil fields; it also actively fatigue risk management. time after a work shift must To give employees an opportu- employs the cutting-edge ex- be 8 hours while the rest be- nity of quality rest after a work perience of Shell, one of its Company’s experts also take tween rotations should be shift, SPD strives to provide shareholders. into account overwork and equal to the duration of the them with as comfortable analyze employees’ work rotation itself. conditions of accommodation SPD regularly trains its schedules, including the du- and rest as possible. Well- employees and contractor ration of work shift and the SPD pays special attention to equipped hostels of accom- representatives in fatigue rotation in general. This helps HSSE-critical positions and modation camps at the terri- management skills and con- with timely response and the night shift. The company tory of the Salym group of oil tinuously monitors how peo- minimization of injury and meticulously assesses any fields meet all contemporary ple go through this training. incident risks where fatigue deviations from the adopted requirements — they feature During the courses, the com- can be the main cause. Sim- pany explains the need for ple factors of rest and work objective assessment of one’s organization that, on the face SPD provides employees with as com- general state and offers self- of it, do not directly influence fortable conditions of accommodation control methods. SPD medi- production safety — proce- cal team has developed an dure of shifts changeover and rest as possible online course on fatigue man- during a rotation, duration of agement and an accompany- after-shift and days-off rest, requirements since follow- medical clinics, cafeterias, TV ing self-report form. An em- opportunity for adequate ing the established work and rooms, laundry rooms, gyms ployee fills in this form and rest — eventually have a sig- rest schedule helps support and wireless Internet access.

“SPD consciously establishes exaggerated require- ments and creates its own standards for HSSE in general and fatigue risk management in particular. Such an approach contributes to maintaining em- ployees’ health and improving the company’s pro- duction efficiency. A comprehensive approach to fa- Mikhail Kovalev, tigue risk management is one more step towards HSSE Manager: reducing injury rate at production and achieving Goal Zero for injuries and incidents.”

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