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Avaya Integrated Management Implementations 29 Service Request Documentation Avaya Integrated Management Release 5.2 Implementation Guidelines Issue 1 May 2009 © 2009 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases. For full legal page information, please see the complete document, Avaya Legal Page for Software Documentation, Document number 03-600758. To locate this document on the website, simply go to http://www.avaya.com/support and search for the document number in the search box. Documentation disclaimer Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User. Link disclaimer Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages. Warranty Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available through the following Web site: http://www.avaya.com/support Copyright Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law. Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support Contents Preface . 5 Purpose. 5 Intended audience . 5 Conventions used in this book . 5 Support resources. 6 Avaya Professional Services . 6 Avaya Global Services Delivery (GSD) . 7 Avaya Global Technical Services. 7 Customized Management Solutions for Avaya Integrated Management. 8 Avaya Contact Information . 9 Additional Resources . 9 Product documentation . 12 How to access books on the web. 12 Chapter 1: Application Environment . 13 Overview . 13 Voice and Messaging System Compatibility . 13 Hardware and Software Components . 15 PC Requirements for Administration Tools . 15 Server Requirements for System Management . 17 Client PC Requirements for System Management . 18 Server Requirements for Enterprise Network Management . 19 Client PC Requirements for Enterprise Network Management . 22 Connectivity/Network Connections . 23 Remote Access Hardware and Software . 23 Symmetric Multi-Processor (SMP) Support . 24 Chapter 2: Implementation Services . 25 Product Packaging . 25 Customer Implementation Options . 26 Overview of Avaya Implementation Services . 27 Basic Implementation . 28 Services Organizations Involved in Avaya Integrated Management Implementations 29 Service Request Documentation . 30 Implementation Request Form . 30 Configuration Request Form . 30 Avaya and Customer Responsibilities . 31 Specific Implementation Tasks . 32 Issue 1 May 2009 3 Contents Remote Connectivity . 32 Computing Platform . 33 IP Connectivity . 34 Application Installation and Configuration . 34 Implementation Verification. 34 Access the Avaya Integrated Management Launch Products Page . 34 Avaya Fault and Performance Manager . 35 Avaya MultiSite Administration . 35 Avaya Integrated Management Database . 36 Avaya SMON Manager. 36 Avaya Site Administration. 36 Avaya Voice Announcement Manager . 36 Avaya Provisioning and Installation Manager for Branch Gateways. 37 Avaya Communication Manager Branch Edition - Central Manager . 37 Avaya Network Management Console . 37 Software Update Manager. 38 Avaya Configuration Backup and Restore Manager . 39 Avaya ENM Backup Utility. 40 Avaya ENM Easy Restore Utility . 40 Appendix A: Overview of Responsibilities . 41 Appendix B: Linux Server Installation . 45 Overview . 45 Installing Red Hat Enterprise Linux 5.0 . 45 Upgrading Red Hat Enterprise Linux ES 4.0 or AS 4.0 to Red Hat Enterprise Linux 5.0 . 49 up2date Support for Red Hat Linux Platforms. 50 Issue . 50 Resolution . 50 Verifying Installation of Required RPM Files. 50 Installing Required RPM Files . 51 RPM Files Installed by System Management R5.2. 53 Security Considerations. 54 Index . 55 4 Implementation Guidelines Preface Purpose This book provides the customer with an overall strategy for implementation of Avaya Integrated Management applications. It describes the roles and responsibilities of the customer and Avaya Services in the implementation of the applications. This book addresses: ● Pre-implementation requirements of the network management computing platforms ● Pre-implementation installation of the operating system on the computing platforms ● Post-implementation verification checklist The Avaya Data Network Implementation Engineering team (formerly RNIS) provides implementation services for Avaya Integrated Management applications. See Support resources on page 6 for more information about planning, consulting, and technical services that are available from Avaya. Avaya Authorized Business Partners may also provide implementation services. Details of implementation services offered by business partners must be obtained from the business partners and are not discussed in book. Intended audience This book is intended for customers to describe the roles and responsibilities of the customer and Avaya Services in the implementation of Avaya Integrated Management applications. Conventions used in this book The following typographical conventions are used: ● Bold type is used to indicate selections from menus, buttons in a window, and the Enter key on the keyboard. It is also used for emphasis. ● Courier bold font is used to indicate commands that you type. ● Courier bold italic font is used to indicate variable information within the commands that you type. ● Courier font is used to indicate information that appears as command results, or ouput. ● Arrows indicate options that you select from cascading menus; for example, Select File > Open means choose the Open option from the File menu. Issue 1 May 2009 5 Preface Support resources Avaya provides a variety of planning, consulting, and technical services. The following sections describe the resources and services that are available. Avaya Professional Services The Avaya Professional Services (APS) team of Avaya Integrated Management (AIM) consultants offers customers the following services: ● Platform-readiness verification ● AIM architectural planning, design, and overview ● Remote turnkey implementation and installation ● AIM server configuration ● Customer acceptance verification ● Custom on-site services ● Onsite and remote knowledge transfer The APS Data Group consists of the following teams: ● Avaya Integrated Management Consultants The Avaya Integrated Management (AIM) consulting team offers planning, design, implementation, consulting, and knowledge transfer services for the entire Avaya Integrated Management Suite. This includes ASA, Val Manager, NMC with SUM, MSA, and FPM. The thrust of the APS team is to bring the correct methodology to these complex application deployments that span various regions, and to provide continuity to the overall project. Through proper integration and consulting, our customer can leverage the AIM suite to lower total cost of ownership, and proactively manage their VoIP network comfortably and confidently. ● Data Network Implementation Engineering The Data Network Implementation Engineering (formerly RNIS) team implements and upgrades or upgrades existing or new data networks. This team analyzes the network design requirements and performance expectations of the customer. The team then creates the hardware and software installation specification used to implement data devices that include Cajun, VPN, Wireless LAN, Secure Gateways, Extreme, Juniper, and multivendor data equipment. The APS Data Group provides support on a contract basis. Contact your local Avaya Account Team or Business Partner to purchase any implementation offer from the team. For more information, refer to Table 1: Customer-Accessible Resources on page 9 or contact Jon 6 Implementation Guidelines Support resources Machak at 248-213-3788 or [email protected]. Avaya Global Services Delivery (GSD) Avaya Global Services Delivery (GSD) provides support to the Avaya Integrated Management client teams, field technicians, and customers. The GSD will bill customers for support on a time and materials basis if the following conditions exist: ● Customers do not provide remote access. ● Customers do not have a current maintenance agreement. ● Customers do not procure and install the required systems and software as defined
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