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Building a Trusted and Connected Customer Experience in China
Customer first Building a trusted and connected customer experience in China KPMG China Customer Experience Excellence report kpmg.com/cn ¥ ¥ ¥ Foreword In our first KPMG China Customer Experience Excellence report, we look in detail at the state of customer experience in China to understand what market leaders are doing to drive success. Many of our clients prioritise customer centricity While technology has played a pivotal role in and are continuously looking to improve customer reducing time and effort, and improving convenience experience. In order to accomplish this, organisations for customers, creating a personalised offering, need to have an up-to-date understanding of their engendering trust and delivering a brand promise customers and readily adjust their operations to that resonates with customers are also shown to be meet customers‘ needs. immensely important. The KPMG China Customer Experience Excellence Looking ahead, the Greater Bay Area (GBA) initiative report focuses on mainland China and Hong Kong will be the next force of change for customers customers to find out what they value most when in mainland China and Hong Kong. Improved interacting with brands, and understand what infrastructure and transport connectivity means that other factors are important for organisations to companies which optimise their customer strategy successfully deliver a market-leading customer accordingly will be better positioned to maximise the experience. To explore the topic, KPMG China took new business opportunities available. part in a survey of over 5,000 customers, who were asked questions about more than 200 brands across We hope our insights provide you with a more mainland China and Hong Kong. -
Hotel Restaurant Institutional HRI Food Service Sector
THIS REPORT CONTAINS ASSESSMENTS OF COMMODITY AND TRADE ISSUES MADE BY USDA STAFF AND NOT NECESSARILY STATEMENTS OF OFFICIAL U.S. GOVERNMENT POLICY Required Report - public distribution Date: 9/1/2010 GAIN Report Number: HK0012 Hong Kong Food Service - Hotel Restaurant Institutional HRI Food Service Sector Approved By: Erich Kuss Prepared By: Chris Li Report Highlights: U.S. exports of high value food products and seafood to Hong Kong are expected to reach a record level at over US$2 billion in 2010, making it our 4th largest market for these products after Canada, Mexico and Japan. The global financial crisis did not have a significant impact on Hong Kong’s food & beverage imports and spending on food. Economic growth in Hong Kong is expected to be around 5% in 2010, benefitting from the continued economic growth in Mainland China. In addition, it is expected that Hong Kong will remain as one of the top 5 markets for U.S. consumer ready food products in 2011, continuing to be a major buying center and transshipment point for China and Southeast Asia. However, rents and wages are on the rise in Hong Kong and inflation may limit Hong Kong’s future economic growth. In addition, Mainland China is expected to take austerity measures to cool down its economy in late 2010 and 2011 and these measures could also impact Hong Kong’s economic growth. Even with lower economic growth, post expects that U.S. products will continue to fair well due to competitive prices and consumer confidence in the quality and safety of U.S. -
Enjoyed Nationally & Internationally!
Made in Melbourne! Enjoyed Nationally & Internationally! JULY 2012 JULY JULY 2012 Issue 92 q comment: GALTA SAYS: ONGOING debate over the topic of ‘gay marriage’ in Australia may confound at the divide it seems Publisher & Editor to represent from the broad social realities of Brett Hayhoe today, where the question of sexual orientation +61 (0) 422 632 690 has almost become ‘ho-hum’, but it also [email protected] reinforces the importance of a clear voice and collective message in representing the unique Editorial needs of the gay and lesbian community, which [email protected] embraces the broader LGBTI groups. Sales and Marketing [email protected] Travel is a good case-in-point. Gay and lesbian travellers visit the same places and seek the same Design holiday benefits as all travellers do, but there are also Uncle Brett Designs & Graphics distinctive needs that still define this arena as a niche segment of the market. Contributing Writers Evan Davis, Alan Mayberry, Tasman Anderson, According to Mr Rod Stringer, Managing Director of Barrie Mahoney, Brett Hayhoe, Chris peak industry membership body, Gay and Lesbian Gregoriou, Pete Dillon, Matthew Baker- Tourism Australia (GALTA), there is a continuing role Johnson, Marc J Porter, Nathan Miller for specific marketing and representation that is Cover picture focussed on connecting travellers to the right hosts, as Baan Souy Resort, Pattaya Thailand well as working to improve awareness of the nuances within the niche. Photographic Contributions Alan Mayberry (gh, q drag), Mathew “While pride or community events are popular travel Badenach (flamingos), Daniel Mar- motivators for the gay and lesbian community, all tin Bailey (dnm) travellers share a universal desire to explore new destinations and to feel welcome and comfortable [email protected] while on holiday,” Mr Stringer said. -
A Magazine for the Women of Hong Kong T May 2014
".BHB[JOFGPSUIF8PNFOPG)POH,POHt.BZ CCWM AWA Half Jan 2014 Horizontal.pdf 1 3/12/2014 5:02:32 PM MAY 2014 The American Women’s Association of Hong Kong, Limited. Established in 1956 A volunteer organization of international women supporting Hong Kong charities and schools through community service and monetary grants, while providing educational and social activities for members. 12 AWARE PRODUCTION STAFF EDITOR Joy Murray Tel: 6773 7036 [email protected] Membership Information 3 ASSISTANT EDITORS Carole Atkin WOW Update 4 Laura Metoudi AWA Enjoys 6 Lori DiCarlo Angela Bellas 10 ConLove at First Sight tents 8 Rachel Bourke Exploring Chinese Culture 10 ADVERTISING MANAGER Tsim Sha Tsui 12 [email protected] Asia Tour - Tibet 16 PUBLISHED & PRINTED BY Giving New Hope 18 R&R Publishing Ltd. Local Tours and Activities 20 2126 7812 [email protected] On-going Activities 27 www.rrpublishing.com.hk Sporting Activities 30 Contact Information 33 16 Office is open from Monday-Thursday 9:30am-3:30pm. The AWA office will be closed for Easter on Monday 21 April 2014 VISIT THE AWA WEBSITE: www.awa.org.hk FIND US ON FACEBOOK: www.facebook.com/awahk Any opinions expressed in this publication are those of the author only and do not represent the opinion of the American Women’s Association. Any reliance by the reader upon any recommendation or opinion in this publication is at the reader’s own risk. The AWA accepts no responsibility for any loss which may result from such reliance. Copyright 2014. The content of the Aware publication is the property of the American Women's Association Reproduction in whole or part without permission is strictly prohibited. -
Hong Kong Food Service
THIS REPORT CONTAINS ASSESSMENTS OF COMMODITY AND TRADE ISSUES MADE BY USDA STAFF AND NOT NECESSARILY STATEMENTS OF OFFICIAL U.S. GOVERNMENT POLICY Required Report - public distribution Date: 9/19/2018 GAIN Report Number: HK1824 Hong Kong Food Service - Hotel Restaurant Institutional Food Service - Hotel Restaurant Institutional Approved By: Alicia Hernandez Prepared By: Chris Li, Annie Lai Report Highlights: Hong Kong is the 4th largest export market for U.S. consumer-oriented agricultural products, by value. With a dynamic food culture, sophisticated buyers, and world class logistical infrastructure, Hong Kong is a market to promote high-quality, innovative U.S. food and beverage products as well as a gateway to the region. As hotel and restaurant expansions continue, demand for high-quality U.S. food and beverage products by the Hotel, Restaurant, and Institutional food service sector in Hong Kong is expected to remain strong. Post: Hong Kong Market Fact Sheet: Hong Kong Executive Summary Quick Facts CY 2017 Hong Kong has a population of 7.39 million and its per capita GDP was over Imports of Consumer-Oriented Ag. Products US$46,000 in 2017, more than the U.S. and one of the highest in Asia. Hong US$20.4 billion Kong is a vibrant city, and a major gateway to Asia. Consumers are sophisticated and enjoy cosmopolitan food tastes. Due to limited arable land, around 95 Top 10 Consumer-Oriented Ag. Imports percent of foods in Hong Kong are imported. In 2017, imports of agricultural and Fish, beef, fresh fruit, pork, dairy products, food preparations, poultry, related products reached US$27.6 billion. -
Chartered Secretaries American Express Credit Cards
Chartered Secretaries American Express Credit Cards Chartered Secretaries American Express® Platinum Credit Card and Chartered Secretaries American Express®Gold Credit Card are two co-branded cards that have been created in collaboration with The Hong Kong Institute of Chartered Secretaries (HKICS) and have been specifically designed to recognise and benefit our members. As a Member/Graduate/Student of HKICS, you are cordially invited to become a Chartered Secretaries American Express Platinum or Gold Card Cardmember. This card provides a highly convenient way to pay for HKICS membership fees, CPD events and seminars, examination fees and other fees. Application forms Exclusive privileges Merchants List Application forms Chartered Secretaries American Express Platinum Credit Card application form Chartered Secretaries American Express Gold Credit Card application form Application with required documents should be sent to: American Express International Inc Attn: New Accounts GPO Box 11250 Hong Kong Note: 1. Terms and conditions apply to the above offers and privileges. Please visit www.americanexpress.com.hk to learn more. 2. The Chartered Secretaries American Express co-branded Card is a privilege from HKICS. All Credit Card applicationapprovals will be at the sole discretion of American Express International Inc 3. For any enquiries, please call 2277 1370 Back to top Exclusive privileges: Chartered Secretaries American Express® Platinum Credit Card Half annualfee waiver saving you HK$800 a year Generous welcome offers including HK$500 Lane Crawford or Esso Synergy Fuel Cash Voucher, plus 10X Membership Rewards points in the first 3 months, up to 300,000 points Up to HK$500 travel package discount coupon when you purchasing travel packages from Farrington American Express Travel Services Ltd. -
Brennan O'rear Principal Philadelphia, Pennsylvania Financial Services
Brennan O'Rear Principal Philadelphia, Pennsylvania Financial Services Cofounder at SpendVest, LLC Current Instructional Media & Magic, Meadows & Previous Associates BA, International Relations at American Education University Experience Cofounder SpendVest, LLC January 2012 – Present (11 months) Philadelphia, PA SpendVest is a startup whose mission is to make consumers owners. We help consumers more easily accrue equity in companies they love and trust. Lead Researcher Instructional Media & Magic 2009 – 2011 (2 years) Research focused on financial instruments by which to increase the volume of private sector capital available to finance higher education. Brennan has 1 recommendation including: • James Farmer, Owner, instructional media + magic, inc. Associate 1 From www.linkedin.com/profile/view?id=10502016&locale=en_US&trk=tyah 9 November 2012 Meadows & Associates 2006 – 2008 (2 years) Washington D.C. Metro Area Management consultation focused on systems organization and governance. Recommend Brennan’s work at Meadows & Associates Education American University BA, International Relations 2002 – 2006 President, Golden Key Honor Society American University Honors Program Graduated Summa Cum Laude Activities and Societies: Focused on political economy with a smattering of Spanish, French, & political philosophy thrown in for good measure. George School Lead Researcher Instructional Media & Magic “His research was relevant, precise, and well documented. His work brings new insight into financing college and university students. His publications have rated high in readership and citation.” November 9, 2012 James Farmer, Owner, instructional media + magic, inc. managed Brennan indirectly at Instructional Media & Magic 2 From www.linkedin.com/profile/view?id=10502016&locale=en_US&trk=tyah 9 November 2012 Brennan’s Connections Giacomo Abrusci 2nd Environmental analyst, junior scientist, communications specialist, hard worker and eager to apply to new opportunities. -
A Fitting End to the Ill·Fitting American Suit
OMSAIRAM Afitting end to the ill·fitting American suit Asuitable man to spark amen's clothing revolution months. He and his team take over hotel suites in major cities, so American customers can make an appointment and get the full Kowloon Monty. AMERICAN CLOTHING CHAIN STORE HAS MUCH TO FEAR FROM MR. DASWANI Measurements and digital photos are Consider this proposition. Would you wouldn't feel right sitting at home. taken here and emailed to Hong rather pay the same sum for a single, It's not a business. It's a mission. Kong. Often, your suit will be started off-the-peg, chain store suit cut by a 'I love seeing customers walk in a on by a tailor 10,000 miles away before you've even left the hotel. You comput~r and sold to you by a spotty really bad suit that cost them a boy who thinks side vents are to be fortune and walk out in one of our can have it couriered within 3 weeks, found on a Lambretta scooter, or for suits that's perfect in every way, or wait for a second fitting when the two bespoke, custom cut, hand- made with a good heart in a superior Raja team hits your town again. stitched suits, measured and sold to fabric for a half or a quarter as much.' It now remains to see whether the you by a man for whom suits are a The price of a Daswani shirt and suit Raja revolution, with its inspired mix lifetime's passion? are astonishing. -
The Masterpiece:A Drama-Based
, Universidad de Jaén Centro de Estudios de Postgrado Trabajo Fin de Máster y Enseñanza Idiomas de y Enseñanza THE MASTERPIECE: A DRAMA-BASED DIDACTIC UNIT rado de Enseñanza Secundaria Obligatoria Secundaria de rado Enseñanza Alumno/a: Blanca Machuca, Manuel de la Tutor/a: Julio Ángel Olivares Merino r Profeso en Centro de Estudios de Estudios Postgrado de Centro Dpto: Filología Inglesa Bachillerato, Formación Profesional Bachillerato, Máste Octubre, 2020 1 Mes, Año Table of Contents 0. Abstract ....................................................................................................................... 3 PART I: EPISTEMIC FOUNDATIONS ............................................................................................. 4 1. Introduction ................................................................................................................. 4 2. Bibliographical Review.................................................................................................. 5 3. Justification to the Methodology................................................................................... 8 3.1 Objectives ............................................................................................................16 3.2 Contents ..............................................................................................................18 3.3 Transversal and Cross-cultural issues ....................................................................22 3.4 Attention to Diversity ...........................................................................................24 -
Oasis Hong Kong, 1, 31
18_078334 bindex.qxp 1/19/07 11:09 PM Page 302 Index See also Accommodations and Restaurant indexes, below. GENERAL INDEX Airport Express Line, 33–34 Books, recommended, 37–38 Airport Shuttle, 34 British Airways, 30 Air Tickets Direct, 31 Buddha’s Birthday, 20 AARP, 25 Al’s Diner, 230 Bulldog’s Bar & Grill, 230 Aberdeen, 42, 52, 169 A-Ma, 193 Business hours, 62 restaurants, 154–155 Temple of (Macau), 283–284 Bus travel, 57–58 Accommodations, 70–105. See American Express Macau, 267–268 also Accommodations Index Macau, 268 best, 7–8, 72, 74, 76 offices, 62 Causeway Bay and Wan Chai traveler’s checks, 18 alendar of events, 19–21 expensive, 89–90 C American Foundation for the California, 230 inexpensive, 102–103 Blind, 25 Cantonese food, 115–116 moderate, 95–98 Amusement parks, 174–176 Captain’s Bar, 230–231 very expensive, 82 Antiques and collectibles, Carpets, 211 Central District 10, 208–210 Car travel, 61 expensive, 88–89 Ap Lei Chau, 208 Casa Museu da Taipa, 284–285 very expensive, 79–82 Apliu Street, 215 Casinos, Macau, 286–287 expensive, 82–90 Aqua Spirit, 228 Cathay Pacific Airways, 30, 31 family-friendly, 83 Arch Angel Antiques, 209 Cathay Pacific Holidays, 36 guesthouses and youth Area code, Macau, 268 Cat Street, 42, 194–195 hostels, 103–105 Art, Museum of shopping, 208 inexpensive, 98–103 Hong Kong, 39, 166, 198–199 Cat Street Galleries, 209 Kowloon Macau, 282 Causeway Bay, 52 expensive, 83–88 Art galleries, 210–211 accommodations inexpensive, 98–102 Asian Artefacts (Macau), 287 expensive, 89–90 moderate, 91–94 ATMs (automated -
UNIVERSITY of CALIFORNIA SANTA CRUZ EVERYDAY IMAGININGS UNDER the LION ROCK: an ANALYSIS of IDENTITY FORMATION in HONG KONG a Di
UNIVERSITY OF CALIFORNIA SANTA CRUZ EVERYDAY IMAGININGS UNDER THE LION ROCK: AN ANALYSIS OF IDENTITY FORMATION IN HONG KONG A dissertation submitted in partial satisfaction of the requirements for the degree of DOCTOR OF PHILOSOPHY in POLITICS by Sarah Y.T. Mak March 2013 The Dissertation of Sarah Y.T. Mak is approved: _______________________________ Professor Megan Thomas, Chair ________________________________ Professor Ben Read ________________________________ Professor Michael Urban ________________________________ Professor Lisa Rofel ______________________________________ Tyrus Miller Vice Provost and Dean of Graduate Studies Copyright © by Sarah Y.T. Mak 2013 TABLE OF CONTENTS List of Figures ..................................................................................................................... v Abstract ...............................................................................................................................vi Acknowledgments.........................................................................................................viii CHAPTER ONE: INTRODUCTION ..............................................................................................1 I. SETTING THE SCENE .......................................................................................................1 II. THE HONG KONG CASE ............................................................................................. 15 III. THEORETICAL STARTING POINTS ........................................................................... -
ASEAN Consumer Survey: an Overview
28 Nov 2017 ASEAN Consumer Survey: An Overview ASEAN Consumer Spending On the Rise With a combined population of more than 630 million, the Association of Southeast Asian Nations (ASEAN) is the world’s third largest market in terms of population, behind China and India. The trade bloc’s sizeable consumer base is underscored by a young workforce, some 60% of whom are aged below 35. With this favourable demographic structure, together with positive economic trends, it is expected that the average ASEAN disposable income and consumer expenditure are set to further increase in coming years. According to Euromonitor International, annual consumer expenditure in the ASEAN will rise to US$1.92 trillion by 2020, 30% above the 2016 level of US$1.47 trillion, and this is equivalent to a healthy average annual growth of 6.8%. Hong Kong and ASEAN countries enjoy a close trade relationship. In 2016, the ASEAN was Hong Kong’s second largest trading partner and fourth largest export market. Among the major export destinations within the ASEAN, Thailand, Malaysia, the Philippines, Indonesia and Vietnam have caught the eyes of many Hong Kong exporters and retailers, 1 ASEAN Consumer Survey: An Overview thanks to their economic vigour, strong purchasing power, and in particular a fast expanding middle class. To better understand the spending patterns of the middle class consumers in these five countries, including their shopping motivations and channels, as well as their receptiveness of Hong Kong’s brand products and services, HKTDC Research carried out a consumer survey (the Survey) in the second quarter of 2017 to gather first-hand information.