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At the Heart of Our Communities ANNUAL REPORT WEST WIMMERA HEALTH SERVICE 2008–2009 BELOW: Nhill Hospital OUR VISION OUR VALUES To establish a health service without peer Strong Leadership and Management through the pursuit of excellence and We value our organisation and will encourage exceptional professional skills and by opening the doors to innovation and promote collaborative teamwork to drive better outcomes for our consumers. technology. A Safe Environment OUR MISSION Safety will always be our prime focus. A Culture of Continuing Improvement West Wimmera Health Service is The delivery of superior care to our consumers motivates a culture of quality committed to the delivery of health, improvement in all that we do. welfare and disability services which are Effective Management of the Environment compassionate, responsive, accessible and accountable to individual and Our Service is managed in ways which recognise environmental imperatives. community needs, which result in quality Responsive Partnerships with Our Consumers outcomes for the people of the West and We maintain a productive relationship with our communities and stakeholders South Wimmera, and Southern Mallee. through open communication, honest reporting and a willingness to embrace constructive suggestions. About this Report This Report is a clear and honest summary of our performance in every aspect of our business and is a CONTENTS key document in communicating with our communities and other stakeholders about every aspect of our Our Year > Highlights, Events & Challenges . .1 undertakings. President’s Report > 2008 – 2009 . .2 It details the communities we serve and the health programs and services we deliver. It also outlines Our Organisation > The Pride of the Western Wimmera . .4 the goals we set, and the strategies we planned for Our Services . .5 achieving them, our fi nancial outcome for 2008/2009, Looking Forward > Steps Towards Reaching Our Vision . .6 the Governance system of the Service and the Executive staff responsible for management of the Service. Chief Executive Offi cer > An Insight into Our Service 2008 – 2009 . .8 To maintain our high standard of clear and open The Year In Review > Chief Executive Offi cer’s Perspective . .10 reporting this Report was prepared in accordance with Industrial Relations and Human Resources > Well Managed. .16 the directions of the Victorian Government, the Victorian Management Of Risk > Not a Risky Business?. .17 Minister for Finance, the guidelines of the Australasian Reporting Awards Inc. and also recommendations Education > Developing Our Future . .18 received in response to entering the 2008 Annual and Employees > The Heart and Soul of Our Service . .20 Quality of Care Reports in the PricewaterhouseCoopers WWHS Staff 2008–2009. .21 Transparency Awards. Our Year > A Statistical Summary . .22 The Report will be distributed, in September, to the Victorian Parliament and the Department of Human Community and Fundraising > We Depend on You! . .24 Services for their approval to publish and then released Corporate Governance > Directives and Obligations . .28 to the community and other stakeholders at West Wimmera Health Service Annual General Meeting to Organisational Structure. .29 be held in the Nhill Community Centre on Friday 27th Board Of Governance > Member Profi les . .30 November 2009 at 8.00pm where Dr Peter Morley MB, Leadership And Management > Our Executive Team . .32 BS, DIP ENG, MPH, Medical Director – International Burmungrad International Hospital, Bangkok, Thailand – Acute Care Services > We Can Care for You. .34 will be the Guest Speaker. Medical Services . .41 We have included a Glossary of Terms & Abbreviations Residential Care > For Our Senior Citizens. .42 and an Index on page 86 to assist readers to navigate Community And Allied Health > Our Care Reaching Out . .46 this Report. Cooinda > Disability and Business Service . .50 This Report and our Quality of Care Report can be accessed on our Website and the internal Intranet. Corporate and Quality Services > Support that is Essential. .52 Accreditation – An External Measure of Quality. .55 www.wwhs.net.au Environment and Sustainability . .56 Hard copies are available at each of our sites or by request via email or mail. Legislation > Critical to Our Performance. .57 Finance and Administration > Sustainable and Accountable . .58 [email protected] Financial Performance > Overview. .61 The Resource Centre West Wimmera Health Service Auditor General’s Report. .63 P.O. Box 231 Certifi cation and Financial Statements . .65 Nhill Victoria 3418 Compliance Disclosure Index . .85 AUSTRALIA Glossary of Terms . .86 © Copyright West Wimmera Health Service September 2009 Index . .86 ANNUAL REPORT 2008/2009 1 OUR YEAR HIGHLIGHTS, EVENTS & CHALLENGES HIGHLIGHTS OF THE PAST YEAR CHALLENGES FOR THE COMING YEAR > The Honourable Daniel Andrews MP, Minister for Health > Implement recommendations from the Community Needs visited the Nhill Hospital on 27th March Analysis & Service Profi le Project > ACHS EQuIP four year accreditation status retained > Recruit & retain skilled staff > ACHS Diagnostic Imaging Accreditation achieved > Completion of remaining building stages of the Nhill Hospital > Aged Care Accreditation maintained and ‘Mira’ Complex > HACC Accreditation attained > Development of a Strategic Plan 2009-2012 > Australasian Annual Report Gold Reporting Award 2007-08 > Introduction and implementation of ‘iSoft’ Patient Management System > Annual & Quality of Care Report entered in PricewaterhouseCoopers Transparency Awards > Replacement and upgrade Fire Detection system and Nurse Call system at Kaniva Hospital > Department of Human Services Awards – 2007 Quality of Care Report Highly Commended > Redevelopment of Goroke Community Health Centre > Community Needs Analysis & Service Profi le Project > Finalise business plan for relocation of Kaniva Hostel completed > Secure funding for Medical Clinics at Nhill and Rainbow > Dialysis service doubled to four chairs > Commencement of Dental Clinics at Rainbow, Kaniva > Commencement of Dental Therapy Service and Goroke > Achieved a full suite of Allied Health Practitioners > Strengthening partnerships with regional and sub-regional hospitals and Health Services > Medical services at Goroke Community Health Centre extended > Upgraded motor vehicle fl eet to more effi cient and environmentally friendly composition Performance in Brief for the Year Ended 30 June 2008 > Opening of Oliver’s Kiosk at Nhill Hospital Acute Services 2008/09 2007/08 Variance > Foot Care Clinic introduced Patients Treated 1,879 1,902 -1.2% > Diabetes Insulin Pump Clinic increased Occupancy 71.88% 73.65% -1.8% > $130,000 Philanthropic contribution from Perpetual Trustees, Cost Per Acute Inpatient $4,547 $ 4,400 +3.3% The Percy Baxter Charitable Trust Residential Aged Care Services > Department of Human Services ‘Close Watch’ Financial Nursing Home (High Care) Percentage Occupancy 98.86% 98.94% -0.1% Reporting Monitoring ceased Hostel (Low Care) Percentage Occupancy 92.49% 90.48% +2.0% > Appointment of Clinical Operations Manager and Manager of Cost Per Aged Care Day $245 $241 +1.7% Allied & Community Health Allied & Community Health Services > WWHS Health & Fitness Centre opened Occasions of Service 66,633 66,004 +1.0% > $651,204 for Equipment and Infrastructure & Essential Employees Services from DHS Total Employees 546 536 +1.8% Fundraising **Funds Raised 254,105 1,206,337 -78.9% Total Cost of Fundraising 10,000 15,000 -33.3% Finance Finance Total Operating Surplus 599,000 450,000 33.1% Total Net Surplus 425,000 1,473,000 -71.1% Notes: *Total employees for fi nancial year. **2007/08 boosted by steady donations for the Nhill Hospital Redevelopment. 2 WEST WIMMERA HEALTH SERVICE PRESIDENT’S REPORT 2008 – 2009 This is my second term in offi ce as President of West Wimmera Health Service and when I consider the achievements of the Service during this period, I do so with a great sense of pride in the quality of leadership, the dedication and skill of staff and the altruism of community volunteers. The Board of Governance has continued to strengthen its role in effecting sound and responsible governance of West Wimmera Health Service throughout the reporting period. We have experienced another successful year of operation with many of the positive outcomes illustrated throughout this report. In particular, I am gratifi ed to confi rm very strong performances in the areas of clinical services and fi nancial management. The Board welcomed Mr Harvey Champness from Kaniva as Board Members thank the Executive Team and all staff for their a Board Member at the March 2009 Board Meeting after his continued exceptional contribution to the Service. Working appointment by the Governor in Council from 3 March 2009. with a strong ethos of teamwork throughout the organisation results in the end-goal of our service – the highest quality and My fellow Board of Governance members bring together a diverse effectiveness of care provided to our patients, residents and range of complementary expertise and experience, to ensure that clients. Excellent accreditation outcomes confi rm and recognise the many aspects required in governing a health care organisation these high levels of service provision. as complex as ours can be successfully undertaken. I would like to thank each and every Board Member for their valuable We are at the advent of the next three year Strategic Plan – contribution and commitment to the Service. 2009-10 – 2012-13. This plan will implement