01 Cover.3_With Spine 06/12/2013 09:11 Page 1

ANNUAL REVIEW AND TRUSTEES’ REPORT 2012/13 02 Trustees.4_Layout 2 06/12/2013 09:16 Page 2

President Honorary Presidents Senior Vice President The Lord Levy The Rt Hon Lord Young of Graffham David J Lewis Dame Gail Ronson DBE Stephen Zimmerman

Trustee Board

Chairman Linda Bogod Steven Lewis Antony Grossman Vice Chairs Dr Suzanne Joels Debra Fox Andrew Klein Arnold Wagner OBE Nicola Loftus Treasurers Stuart Roden Jonathan Zenios Robert Suss Michael Blake Chief Executive Simon Morris

The following organisations and agencies come under the umbrella of Jewish Care:

■ Jewish Welfare Board ■ Brighton & Hove Jewish Home – ■ Jewish Blind Society now Hyman Fine House ■ ■ Food for the Jewish Poor Stepney Jewish (Bnai Brith) (Soup Kitchen) Clubs & Settlements ■ ■ British Tay-Sachs Foundation Sinclair House – Redbridge Jewish Community Centre ■ Waverley Manor (Maurice & Samuel Lyon Home) – now Clore Manor

Jewish Care works in partnership with:

■ Otto Schiff Housing Association (OSHA) ■ Southgate Progressive Synagogue ■ ■ Jewish Association for the Mentally Ill (JAMI) Kenton United Synagogue ■ League of Jewish Women and ■ Jewish Community Housing Association Edgware & District Reform Synagogue ■ Jewish Refugee Committee (WJR) ■ Union of Orthodox Hebrew Congregations

Bankers Investment Advisors Coutts & Co Barclays Wealth & Investment Management Service Barclays Commercial Bank Solicitors Auditors Stephenson Harwood haysmacintyre Pension Advisors Broadstone Pensions & Investments Ltd

Information correct as of 31 March 2013 03 Contents.3_Layout 4 06/12/2013 09:22 Page 3

WELCOME

Welcome to Jewish Care’s annual review for the financial year ended 2012/13. Jewish Care is the UK Jewish community’s largest communal organisation but this is only thanks to the outstanding support of our generous and dedicated volunteers, donors and staff. Caring for 7000 people every week, some of whom are very frail, or at the end of their life, requires passion and a belief in an individual’s right to care and support that offers warmth, kindness, respect, dignity and choice. This ethos guides the way we work. We hope that by reading this review, you will see the many ways in which we aim to promote meaningful lives.

If you would like more information about Jewish Care or want to get involved in some way, please contact Simon Morris, our Chief Executive on Steven Lewis, Chairman 020 8922 2151 or email [email protected]

Editor Contents Joy Sable 4–5 About Jewish Care 6 Promoting meaningful lives 8 Care services Design and production 14 Community services 20 Fundraising 26 Volunteering Mark Wingrove 32 Our staff 38 Community development 44 Our home care services 46 Quality assurance 49 Financial report and accounts Photographers 54 Key stakeholder groups 56 Fundraising committees 60 Patrons Jason Andrews Blake Ezra 62 Legators 63 Thank you 64 A guide to what we do Justin Grainge Ellisa Littlestone Ben Morrison Joy Sable John Rifkin Ben Turner Ashley Williams

Printed by Media Group

Designed by Jewish Care’s in-house studio to keep costs to a minimum

Special thanks to everyone who appeared in the photographs

Cover photo Malcolm Green

No article or photo published herein can be reproduced in part or in full, electronically or by any other means of dissemination, without the prior permission of Jewish Care. © Jewish Care 2013 04-05 Vision-Governance.4_Layout 2 06/12/2013 09:23 Page 4

OUR VISION, MISSION AND STRATEGY; WHAT WE ARE ABOUT

Jewish Care is the largest health and social care ■ Ensure that our customers’ needs are at the heart charity providing services for the benefit of the of everything we do UK’s Jewish community in London and the south east of England. We run over 70 centres and serv- Strengthening community: we will strengthen the ices, caring for more than 7000 people every week. Jewish community through all of our work by increasing connection and collaboration. Jewish Care was formed in 1990 through the merger of the Jewish Welfare Board and the Jewish Blind ■ Lead the development of an umbrella group of Society. Amalgamation with another seven organi- health and social care organisations within the sations followed and we work in partnership with a Jewish community number of other communal organisations today. ■ Measure the impact of our services and work with others to decide where and how best to focus Jewish Care provides care in a way that recognises resources and celebrates the religious, cultural, social and his- ■ Together with others, work to ensure that wher- torical bonds that unite the Jewish people. Respect ever there is a Jewish need, that need is met for our clients’ Jewish identity, regardless of the level ■ Enhance Jewish Care’s role as an advocate for the or nature of a person’s religious observance, is para- Jewish community in the national and local social mount to all we do. We offer help, advice and advo- care arenas cacy through a wide range of residential, day and outreach services which include care homes, day Enhancing value: we look for ways to keep improv- centres, social work, care at home, advice over the ing the effectiveness of our donors’ money and all telephone and support groups. our resources.

We provide services for the benefit of the Jewish ■ Continue to ensure the organisation is run in the public: older people, those with mental health most cost efficient way possible needs, individuals with physical and sensory disabil- ■ Establish benchmarks and targets against which ities, Holocaust survivors, people with dementia, to measure performance and those caring for others. ■ Actively create additional sources of revenue, including payment from all who can pay Our vision is of a society in which people support ■ Work with the community to establish a clear and care about one another and can participate understanding of the need to give responsibly and fully in their community. Our mission is to enable pay for care Jewish people to do this by delivering care and sup- ■ Ensure that those services that can break even do, port that recognises and respects Jewish values. and develop new services to generate revenue

Our objectives Our core principles Promoting wellbeing: we seek to continually The Jewish in Jewish Care: we believe that everything improve the wellbeing of our clients and staff so we do should enable people to embrace and enjoy they can live life to the full. their Jewish identity and culture

■ Create services and activities that make a positive People focus: we believe that putting people at the difference to people’s lives heart of everything we do helps us to achieve the best ■ Empower people to make decisions possible results for everyone involved in Jewish Care ■ Develop a culture of creativity and collaboration throughout Jewish Care Collaboration: we believe in sharing what we know ■ Demonstrate the impact made by our donors and and will actively promote and enable collaborative volunteers working

Annual Review and Trustees’ Report 4 2012/13 04-05 Vision-Governance.4_Layout 2 06/12/2013 09:24 Page 5

Giving and receiving: we believe that everyone has Enabling: working together, we actively encourage something to offer and encourage everyone to give people to “go for it” and live meaningful lives as well as receive Creative: we are innovative, adaptable, welcome A quality approach: we believe that in everything new ideas and believe in finding solutions that work we do, we should aim for the highest possible qual- for each individual ity and the best possible outcome Inclusive: everyone involved with Jewish Care is Paying for care: we believe that everyone who can, important and deserves to be treated with dignity should contribute to the cost of their own, or their and respect family’s, care and support Integrity: we treat people fairly and are accountable Our Values for what we do and how we do it Excellence: we are ambitious, professional and pas- sionate about offering high quality services deliv- Everything we do is underpinned by Jewish values ered with dedication and sensitivity and ethics. GOVERNANCE, PARTNERSHIP AND PUBLIC BENEFIT

Jewish Care is the embodiment of partnership, and review, and fully demonstrate that the charity not only in terms of the way it provides its serv- is providing public benefit. Access to Jewish Care’s ices to the community, which would be signifi- services is by need and not by the ability to pay. cantly reduced were it not for 3000 active Clients are asked to make a contribution towards volunteers, but also in the way it governs itself. the cost of the service they use, which itself is often heavily subsidised. Clients are not refused a service The 12-strong Board of Trustees (who are listed on if they cannot pay – the cost may then be reduced or page 2 of this document) meets every 7-8 weeks to waived altogether. discuss a pre-planned agenda, and works alongside the professional team to discuss the strategic priorities, Clients are not refused access to a care home if their performance of the organisation against its key family is unable to pay the requested third performance indicators, and to agree any changes party/family contribution. Fee assistance (to meet in the way the organisation operates. the gap between the cost of care and the rate paid by the local authority for residents) is provided by The commitment of the Trustees does not end Jewish Care in appropriate cases after assessing the there – most chair individual expert groups, such as needs and means of applicants, their families and property, fundraising or HR, giving of their individual any contribution from the local authority. This is areas of expertise, as well agreeing to lead other shown by the fact that at least 71 per cent of residents initiatives, visiting Jewish Care services, attending are funded by the local authority. fundraising or other events, meeting donors or prospective volunteers. It is this commitment that Jewish Care’s day centres are subsidised by voluntary helps Jewish Care provide vulnerable members of donations which enable entrance fees to be kept our community with the service they deserve. lower than they would otherwise be. Some services, such as carers’ support and social work, do not have The Trustees, having considered section 17 of the a fee. With most services being based in or around Charities Act 2011, have satisfied themselves that London and the south east, Jewish communities liv- they have complied with their duty to have regard ing in these areas are those benefiting most from to the Public Benefit guidance published by the them. The various services available are advertised Charity Commission. The activities and achievements to the public through Jewish Care’s website, of Jewish Care are outlined throughout this report (www.jewishcare.org) as well as the press.

Annual Review and Trustees’ Report 2012/13 5 06-07 Introduction.4_Layout 2 06/12/2013 09:26 Page 6

HELPING PEOPLE LIVE MEANINGFUL LIVES

Groups of dedicated, skilled people coming of 70 different nationalities, who with our volunteers, together as one – that is Jewish Care’s secret as a make Jewish Care such a caring organisation. vibrant, successful organisation. And it has, thankfully, been another successful year for us. We value our staff greatly, and our annual We continue to grow, develop and extend our- Celebration of Success ceremony acknowledges selves, but it is only the incredible partnership their achievements both in and outside the work between our staff, volunteers and lay leaders that environment. Our investment in all aspects of staff enables Jewish Care to be what it is today. development has borne fruit in the past year, enabling us to win an award from Skills for Care in This year saw the launch of “Remember”, which, for the “Best Employer of over 250 Staff” category. the first time in Jewish Care’s history, united all our services in one inspirational fundraising and marketing Our wonderful volunteers also play a vital role within campaign. Extensive press coverage meant that the organisation, helping us to maintain a special knowledge of what we do was widespread, and our Jewish flavour to all that we do. We have around purple threaded bracelet – a symbol of how we are 3000 people who volunteer regularly for us, plus like a thread running through the community – another 600 or so who participated in short term engaged people’s imaginations as never before. volunteering in the past year. An increase in younger volunteers brings new vitality to our work, and We have developed our strategy, focusing on creating employees from other organisations are keen to meaningful lives so that everyone connected with spend their volunteering time with us. Jewish Care understands they have a part to play in making this a reality. There have been a number of important develop- ments in the last 12 months. The trustee board has We continue to strive to improve all our services and given the go-ahead for the development of the are seen on the national stage as a leader in the social Asher Loftus Way site, which is currently where both care field. In February, economist Andrew Dilnot CBE, the Lady Sarah Cohen House and Rosetrees homes who chaired the Commission on Funding of Care and are located. Plans are in place for a new 48-bed care Support, spoke to Jewish communal leaders at Jewish home and a new link building connecting the two Care. This was his first address after the government’s existing homes. Fundraising is still ongoing for this. announcement of the proposed funding reforms. At Redbridge Jewish Community Centre, plans are Jewish Care also played host to the launch of the progressing for its reprovision together with the Alzheimer’s Society’s report on dementia care – an development of independent living accommodation acknowledgement of the charity as a leading for members of the Redbridge community. provider of this type of specialist care. We are not a lobbying organisation but have a responsibility to How we provide our mental health services has also be part of the debate on high quality care so we changed. JAMI and Jewish Care have formed a part- can use our experience and knowledge to influence nership to create a single integrated mental health social care policy. service for the Jewish community. Under the part- nership agreement, community based mental The care and support we give would not be possible health services will be run by JAMI. The partnership without the work of our dedicated staff, now agreement was designed to reduce the duplication totalling 1500 since catering and hotel services were of mental health services within the community and brought in-house at the start of 2013. This has been to have a single strategy to meet growing needs. an excellent move for all concerned, as our new staff members, already familiar to many of us, really feel Our care home in Southend, Raymond House, was part of the Jewish Care “family”. Our staff is made up sold [in early April 2013] as we could no longer

Annual Review and Trustees’ Report 6 2012/13 06-07 Introduction.4_Layout 2 06/12/2013 09:26 Page 7

afford to run it. Fortunately, a purchaser was found providing the entertainment, fresh from organising who agreed to take it over and continue to run it as the Diamond Jubilee concert in front of Buckingham a Jewish home, thus the residents’ cultural and reli- Palace, it really was a remarkable night. gious needs will continue to be met. Jewish Care will still maintain an active role in Southend. Of course, there are challenges in the years ahead. Maintaining legacy income is difficult, as people are For many, our care homes are at the heart of what living longer and therefore needing to use their we do. With the increasing frailty of our ageing pop- money for their own care and living costs. Money ulation, dementia care is assuming more importance. is passed down within families to help with property We have been active in collaborating with Music for purchase or education costs, and other charities are Life, a project which is a form of music therapy for also worthy of support. people with dementia. Without sufficient funds we are unable to provide We want the community to see our homes as the type and quality of services the community homes, rather than care homes, where people live needs and deserves. That is why we rely so much fulfilled, meaningful and comfortable lives. The focus upon the extraordinary generosity of our community. is on wellbeing rather than just care. To achieve this Each area in which we work – whether it is home we are promoting more activities involving the arts care, social work, our care homes or one of our many (music, theatre and poetry, etc) and outdoor activities other services – has to continue to improve. Looking (working in partnership with organisations such as at how we can engage with more people in the Eden Alternative and Dementia Adventure). community, especially its younger members, is vital if we are to move with the times. We can further We have also introduced a wider range of functional increase our support network and gain new patrons activities in which residents, with the assistance of by using all the newest communication avenues staff and volunteers, are involved in day-to-day tasks open to us, including Twitter, Facebook and other in addition to more traditional recreational activities. social media. We continue to improve the support we give to people at the end of their lives and their families. With its dedicated staff, volunteers and lay leaders working together, coupled with the support of the Our annual fundraising dinner raised more money wider Jewish community, Jewish Care will continue than ever before – £3.9m – and with Gary Barlow OBE to provide excellent care for those who need it most.

The Lord Levy Steven Lewis Simon Morris President Chairman Chief Executive

Annual Review and Trustees’ Report 2012/13 7 08-13 Care Services.3_AR Aims P647 06/12/2013 09:32 Page 8

CARE SERVICES

We provide outstanding care for thousands of members of the Jewish community

Annual Review and Trustees’ Report 8 2012/13 08-13 Care Services.3_AR Aims P647 06/12/2013 09:32 Page 9

Care with a smile: warmth and understanding are key at Jewish Care

Annual Review and Trustees’ Report 2012/13 9 08-13 Care Services.3_AR Aims P647 06/12/2013 09:32 Page 10

Oh so tasty: Hilda, a resident at Rubens House, tucks in to a teatime treat 08-13 Care Services.3_AR Aims P647 06/12/2013 09:32 Page 11 WHAT WE AIMED TO DO… AND WHAT WE ACHIEVED

■ Commit to the development of a 48-bed care a home has been improved with better response home and the remainder of the Betty and Asher time for pre-admission assessments and reduced Loftus Centre site as a care campus, and look into repeat assessments. the development of independent living apartments and 20 care home units in Golders Green. ■ Appoint a team of occupational therapists/phys- The planning and development work for the Betty iotherapists who will head the recreational and ther- and Asher Loftus Centre are well underway and the apeutic activities at Lady Sarah Cohen House and enhancements to the three units in Lady Sarah our other homes. Cohen House were completed. Applications for Projects for improving mobility for residents were led funding were submitted to the Mayor of London’s by a team of volunteer physiotherapists in two of our Fund for the development of an independent living homes. The recommendations from the projects will scheme. Consultations have begun with stakeholders inform the development of the physiotherapy and of Rela Goldhill Lodge in order to establish their aspi- other holistic services team which we are planning rations for their future living and care arrangements to have in place at the completion of the Betty and which will inform the way we progress this project. Asher Loftus Centre, where they will be based.

■ Explore the opportunities for developing a ■ To improve the provision of end of life care (EoLC) purpose-built 90-bed care home, dementia care to residents and support to their families. facilities and independent living apartments in the More staff in homes have been trained under the Stanmore area. Gold Standard Framework (GSF) with Ella & Ridley A vision for the development of The Princess Jacobs House achieving a GSF accreditation. The Alexandra Home site has been discussed and we three-year End of Life Care in Advanced Dementia have been exploring partnership opportunities to (ELCAD) project, funded by the King’s Fund was realise our ambitions for the campus. completed with a number of positive findings including an increased number of advanced wishes ■ Implement a more collaborative and inclusive made by residents and an increase in the number of assessment and admission process in order that people who were able to fulfil their wish of dying in people experience a more streamlined, speedier the home (rather than in hospital). and effective admission into a care home. Working more closely with the business managers and social work managers, the admission process to

FUTURE AIMS

In line with Jewish Care’s promoting meaningful living in the homes to exercise their civic rights and lives agenda, the homes will aim to achieve the support others through voluntary work. following: ■ Continued professional development, through ■ Offer a wider range of meaningful activities for training, supervision and reflective practice for those living in the homes and those who visit to all staff, in relation to nurses and team leaders. engage in, including arts related projects and outdoor activities. ■ An improvement in occupancy levels to 94%.

■ Demonstrate an improvement in the standards of ■ Progress the plans for further developments in personal and clinical care that meet the wishes of Stanmore and Golders Green with particular those living in the homes and their families. emphasis on the redevelopment of living and care arrangements for those living in Rela Goldhill Lodge. ■ Achieve better levels of integration between homes, their local and wider communities and support those 08-13 Care Services.3_AR Aims P647 06/12/2013 09:32 Page 12 THE IMPACT WE HAVE 71% of residents living in our homes 76% have their fees paid by local of residents who passed away authorities or primary care trusts, had their wish fulfilled to be a reduction of 4% in two years cared for and end their days in The average age of the home rather than in hospital people living in our homes for older people is 630 There was an average The number of of 630 people living in residents aged 100 our homes in any week or over has risen from 26 to 32 108 300 Our oldest More than 300 residents resident is and relatives participated 108 years old in service quality

The number of people living in our homes for questionnaires five years or more has increased from 162 to 171

people have used our residential services for long or short term stay over the past year

Annual Review and Trustees’ Report 12 2012/13 08-13 Care Services.3_AR Aims P647 06/12/2013 09:32 Page 13 IN THE SPOTLIGHT… CARE SERVICES

OCTOBER 2012 The festival of Succot was celebrated at Rubens House in Finchley with a visit from local schoolchildren.

FEBRUARY 2013 Andrew Dilnot CBE with Steven Lewis (left) and Simon Morris when he addressed a Jewish Care audience on forthcoming changes in care funding.

AUGUST 2012 Lady Sarah Cohen House staged an exhibition of the artwork of resident Bernard Kisberg, pictured here with his daughter Janice Birke.

FEBRUARY 2013 Sainsbury’s donated flowers to Otto Schiff care home as part of its partnership with Jewish Care. Pictured are residents Rene Rams and Joyce Bennett, doing a spot of flower arranging.

Annual Review and Trustees’ Report 2012/13 13 14-19 Community Services.3_AR Aims P647 06/12/2013 09:44 Page 14

COMMUNITY SERVICES

We support people to stay independent, so they can live at home for as long as possible

Annual Review and Trustees’ Report 14 2012/13 14-19 Community Services.3_AR Aims P647 06/12/2013 09:44 Page 15

Picture perfect: Centre member Vicki at work in the art room of the Michael Sobell Jewish Community Centre.

Annual Review and Trustees’ Report 2012/13 15 14-19 Community Services.3_AR Aims P647 06/12/2013 09:44 Page 16

The cup that cheers: Tony, who has been a member of Stepney Jewish Community Centre for many years, enjoys tea with his friends 14-19 Community Services.3_AR Aims P647 06/12/2013 09:44 Page 17 WHAT WE AIMED TO DO… AND WHAT WE ACHIEVED

■ Complete the arrangements with JAMI for the ■ Increase community engagement and activity establishment of a new single mental health service. within community centres. Aim to have pro- JAMI and Jewish Care secured their unique partnership grammes that appeal to all ages and parts of the with the agreement of the creation of a single mental community and are relevant to local needs. health service for the Jewish community. Under the The community centres continue to diversify their partnership agreement, community based mental activity across the generations in the Jewish health services will be run by JAMI. The partnership community. The number of attendances at the com- agreement is designed to reduce the duplication of munity centres across London increased by 27 per mental health services within the Jewish community cent to over 40,000 for the year. and to provide the opportunity to have a single strat- egy to meet the growing needs of mental health ■ Continue the expansion of dementia day care out- services and also by developing professional and reach programmes, particularly in areas where other clinical collaboratons to ensure the needs of the Jewish Care services are not easily accessible. community are met. There was an expansion in the range of outreach programmes for dementia day care including ■ Explore the reprovision of Redbridge JCC and the “Singing for the Brain” and the “Memory Way Café”. development of independent living provision in Redbridge. ■ Expand the homecare service by 15 per cent, Jewish Care has contributed to the local authority’s increase accessibility to the service and expand the consultation on releasing the land from green belt use of volunteers within the service. and commissioned a market appraisal into develop- The homecare service increased its activity by 11 per ing an independent living scheme on the site. cent, through diversification into the provision of overnight services and the establishment of a ■ Complete the relocation of the Dennis Centre for volunteer-led respite service. people living with dementia to Vi & John Rubens House. The Dennis Centre successful moved to a refurbished area of Vi and John Rubens.

FUTURE AIMS

■ To undertake qualitative market research into the need for independent living in Redbridge and to seek planning approval for the development of the RJCC site.

■ To explore the possibility of developing independent living at another site in north west London.

■ To continue with the expansion of the homecare service by 15 per cent and look into the possibility of developing a 24-hour live-in care service for the community.

■ To further consolidate our community resources.

■ To increase community engagement within the Edgware area by establishing a hub at the Leonard Sainer site and expanding outreach opportunities for dementia and community development in the Hertfordshire area.

■ To develop service provision to meet the changing needs of individuals and communities, including enhancing the range of services provided by the KC Shasha Talking News & Books Service and identi- fying the long term service requirements of the Holocaust Survivors’ Centre. 14-19 Community Services.3_AR Aims P647 06/12/2013 09:44 Page 18 THE IMPACT WE HAVE

The number of visits to the Southend and Westcliff Jewish Community Centre increased from 6,277 to 7,118 We record 1600 hours of talking books each year 12,000 We take 12,000 enquiries through Jewish Care Direct

The number of visits to 56,000 Redbridge JCC, including We provide over youth, community and day 56,000 hours of centre members totalled homecare 49,335 The number of visits 161,259 to the Michael Sobell Jewish Community The total number of people seen across all our centres increased to 161,259Centre from 137,738 in the previous increased year from 31,885 to 14,500 45,271 audio books and magazines are dispatched each year

Annual Review and Trustees’ Report 18 2012/13 14-19 Community Services.3_AR Aims P647 06/12/2013 09:44 Page 19 IN THE SPOTLIGHT… COMMUNITY SERVICES

FEBRUARY 2013 Half term holiday schemes are always a great success with little ones at Redbridge JCC.

APRIL 2012 Rabbi Yossi Simon held a matzah-making workshop at the Michael Sobell Jewish Community Centre in the run up to Pesach.

DECEMBER 2012 Ella Latchman, sister of the late Maurice Wohl, joined Rabbi Alan Plancey in lighting the giant chanukiah at the Michael Sobell Jewish Community Centre.

FEBRUARY 2013 Staff, volunteers and members at the Brenner Jewish Community Centre at Raine House enjoyed a Charles Dickens-themed day.

Annual Review and Trustees’ Report 2012/13 19 20-25 Fundraising.3_AR Aims P647 06/12/2013 09:59 Page 20

FUNDRAISING

Thanks to the amazing generosity of the Jewish community, we are able to run an extensive range of services

Annual Review and Trustees’ Report 20 2012/13 20-25 Fundraising.3_AR Aims P647 06/12/2013 09:59 Page 21

Let it shine: Gary Barlow OBE provided the entertainment at the annual campaign dinner at the Grosvenor House

Annual Review and Trustees’ Report 2012/13 21 20-25 Fundraising.3_AR Aims P647 06/12/2013 09:59 Page 22

Simply shocking: The Rock Committee held its “Spooktacular – The Thrillogy” party in Camden Town. 20-25 Fundraising.3_AR Aims P647 06/12/2013 09:59 Page 23 WHAT WE AIMED TO DO… AND WHAT WE ACHIEVED

I In a climate of continued economic uncertainty, frequency of email shots and investment in digital to hold revenue fundraising at the £15m mark. advertising led to website traffic increasing by 6.5%. Revenue fundraising totalled just over £13.16m for the year, with legacy income falling £1.1m below budget I To enhance the direct fundraising programme and the phased receipt of one major gift accounting through greater focus on data capture and increase for much of the remaining gap. young patrons from 140 to 200. Direct fundraising raised more money than last year. I The securing of £7.5m in commitments to the 41 new Young Patrons signed up to the scheme development of the Betty and Asher Loftus Centre. which now totals 220. To date a total of £8m has now been committed, with £2.7m of commitments secured in the last 12 months. I The refocusing of the Legacy campaign on recruit- ing legacy pledges. I To launch the ‘Remember Jewish Care’ campaign. A new legacy strategy has been developed. A mar- A successful campaign has increased website traffic keting campaign resulted in more pledges. and social media activity. I To establish a committed giving programme for I The continued development of expert groups. major donors and develop a plan to grow income A new Marketing & Communications expert group from this group from £1m to £1.2m per annum. was launched. The Campaign, Capital and Key Gifts A programme has now been developed to engage and Legacy Groups all continued to meet. A Young supporters in the giving range £1,000 to £12,500. Patrons Development Committee was established. I To create a leadership development programme I To review the event portfolio, add a further two for future key fundraising volunteers. annual events and ensure increased revenue. Significant work was undertaken to identify a core As a result of reviewing the event portfolio, a number group of young fundraising volunteers. of new initiatives have been established. I In light of the planned merger with JAMI, to sus- I To develop an integrated communications plan tain levels of funding for the joint service. including a digital communications strategy. The partnership agreement was not executed until A communications plan has been developed. The 1 April 2013. FUTURE AIMS

I To maintain revenue income at £13m, taking that previous annual events are reintroduced. account of the need to reposition legacy income expectations at £2m per annum, given the continu- I To launch a more accessible website. ing trends both for the organisation and nationwide. I To measure success of new legacy strategy I To build on the success of the major gifts portfolio, through the increase in legacy pledges. increasing this revenue stream by 4.4% to £8.5m. I To maintain the success of the Young Patron I To fundraise for the Betty and Asher Loftus Centre programme and dinner, which raised £110,000 requiring an additional £7.5m in commitments. and increase the number of young patrons.

I To continue with the Remember Jewish Care I To develop a programme of activities which campaign and increase direct appeal response place young leadership at the heart of Jewish Care. rates and marketing income to £600,000. I To establish a community wide initiative to be I To continue to maintain the portfolio of known annually as the ‘Great Jewish Bake Day’. established events and committees and ensure 20-25 Fundraising.3_AR Aims P647 06/12/2013 09:59 Page 24 THE IMPACT WE HAVE

£14.6m is the amount needed to be raised this year, just to fund our current work 1015 people attended the campaign dinner 41 We attracted 41 new Young Patrons people left a legacy to Jewish Care

£3.9m FOUR was raised at the We held four campaign dinner business breakfasts was raised through legacies

£2,943,211 We held fundraising78 events We have fundraising 46committees

Annual Review and Trustees’ Report 24 2012/13 20-25 Fundraising.3_AR Aims P647 06/12/2013 09:59 Page 25 IN THE SPOTLIGHT… FUNDRAISING

NOVEMBER 2012 Steven Lewis, Rabbi Ephraim Mirvis (now the Chief Rabbi), Douglas Silas (winner of the Topland Group Jewish Care Business Luncheon award in memory of Philip Greenwold) and Nick Doffman, chairman of the Topland Committee at the luncheon, which raised £230,000. JUNE 2012 The annual campaign dinner, held at the Grosvenor House Hotel, raised £3.9 million. It was sponsored by Investec Specialist Bank. Left to right: Robert Suss (campaign committee co-chair), Nicola Loftus, (dinner chair), Lord Levy (president of Jewish Care), guest speaker Sir David Frost OBE, Steven Lewis (chairman), Simon Morris, (chief executive) and Linda Bogod (campaign committee co-chair).

OCTOBER 2012 Some members of the Bridge Extravaganza committee, which held its annual bridge event at the Landmark Hotel in London. The event holds a Guinness world record for having cumulatively raised the most money from a bridge tournament since 1997. Holding the certificate (fourth from right) is Patsy Bloom, founder of the Bridge Extravaganza.

MARCH 2013 Singer Stacey Solomon was the special guest at the Young Patrons dinner at the Marriott Hotel in central London. The event raised £110,000 for the Holocaust Survivors’ Centre.

Annual Review and Trustees’ Report 2012/13 25 26-31 Volunteers.3_AR Aims P647 06/12/2013 10:23 Page 26

VOLUNTEERS

Our 3000 dedicated volunteers enable Jewish Care to provide excellent care

An Apple a day keeps boredom away: volunteers help older members of the community use the latest technology

Annual Review and Trustees’ Report 26 2012/13 26-31 Volunteers.3_AR Aims P647 06/12/2013 10:23 Page 27

Annual Review and Trustees’ Report 2012/13 27 26-31 Volunteers.3_AR Aims P647 06/12/2013 10:23 Page 28

Moment to shine: Volunteer Simon Davies was chosen to carry the Olympic torch on part of its journey to the Olympic stadium in July 2012 26-31 Volunteers.3_AR Aims P647 06/12/2013 10:23 Page 29 WHAT WE AIMED TO DO… AND WHAT WE ACHIEVED

■ Begin a second phase programme of develop- especially for young people and those currently ment for managers in working with volunteers. unemployed. Created a programme of development for social care Based on our support for an application by ivo (a and activity organisers as well as volunteer coordi- national online volunteering agency) they have nators that was launched at a conference in received funding for an online passport for volun- December 2012 where 80 people attended. We have teers. We will be the first organisation to pilot this established training and development for art volun- scheme. The scheme will enable people to create teers and those volunteers who act as photogra- profiles that can be endorsed and use their profiles phers for the organisation. when searching for paid or unpaid employment.

■ Complete reviews of all community centres and ■ Ensure an annual briefing for chairs of committees develop a programme to support common themes. so that they are well informed about the organisa- Completed the review of volunteering in commu- tion, its aims and direction. nity centres and allocated a member of staff to act The introduction of an annual briefing to chairs has as a mentor to each centre to take forward key rec- resulted in them feeling fully engaged and empowered ommendations. to influence the strategy of the wider organisation.

■ Begin a process of reviewing volunteering within ■ Work with senior management to ensure that lay the Community Support and Social Work teams. committee recruitment is in line with the volunteer We have simplified a system for one-off volunteering strategy. requests to support individuals with personal tasks Many of our lay committees are now working to a such as hospital appointments and preparation for portfolio model where members are recruited for their Pesach. We have established welfare networks that skills and matched to the needs of the organisation. regularly meet with our Community Support and Social Work teams. In addition We now have 18 Employee Volunteering partners ■ Create an in-house programme of assessment so with whom we have built excellent relationships. that some volunteers can receive recognised quali- fications that take account of their development We continue to grow our support to synagogues through their volunteering role. and Jewish communal organisations by advising 16 staff members and volunteers have trained as them on developing volunteer programmes and QCF (Qualification and Credit Framework) assessors. training volunteers.

■ Continue to work with partners to finalise the pass- port of recording and accrediting volunteering,

FUTURE AIMS

■ Begin reviews of volunteering in care homes, and complete four reviews within the year.

■ Identify 20 volunteers to gain a QCF accreditation for their volunteering.

■ Pilot the passport for volunteers through ivo and identify 50 people to sign up for the year.

■ Refine our strategy for volunteering in line with the governing objectives of the “meaningful lives” strategy and ensure we specify outcomes for the volunteers and for the organisation.

■ Raise the profile of volunteering with people with dementia and increase the number of volunteers choosing these roles by 20 per cent. 26-31 Volunteers.3_AR Aims P647 06/12/2013 10:23 Page 30 THE IMPACT WE HAVE

We have maintained our volunteering contribution at over 32% £9.2 MILLION more people were involved in induction training for volunteers

Whilst regular volunteering decreased, we saw almost 1,000 people engaged in one-off or time-limited activity 20% THREE

We saw a further increase of 20% in youth volunteering and work experience

more companies became partners in our employee volunteering

OVER 1 MILLION hours were given through volunteering, an increase of 38% programme

Annual Review and Trustees’ Report 30 2012/13 26-31 Volunteers.3_AR Aims P647 06/12/2013 10:23 Page 31 IN THE SPOTLIGHT… VOLUNTEERS

JULY 2012 The annual Betty and Aubrey Lynes Volunteer Awards were held at the Maurice and Vivienne Wohl Campus. Pictured is chairman Steven Lewis with some winning volunteers. OCTOBER 2012 Volunteer Geoffrey Morris was named as a “Diamond Champion” for his outstanding volunteer work. He was one of 60 such champions to receive an award from actress Patricia Routledge.

OCTOBER 2012 Volunteer Sylvia Sobell is one of the many friendly faces who help out in the on-site grocery shop at the Maurice and Vivienne Wohl Campus.

DECEMBER 2012 Children from Rimon Jewish Primary School visited Selig Court to sing songs and join the tenants in an arts and crafts session.

Annual Review and Trustees’ Report 2012/13 31 32-37 Staff.4_AR Aims P647 06/12/2013 10:48 Page 32

STAFF

Jewish Care could not provide such excellent levels of care without its 1500 dedicated staff

Annual Review and Trustees’ Report 32 2012/13 32-37 Staff.4_AR Aims P647 06/12/2013 10:48 Page 33

Flying high: Staff member Carina displays her Jewish Care purple thread bracelet – our new way to engage the community – on a skydive over southern England.

Annual Review and Trustees’ Report 2012/13 33 32-37 Staff.4_AR Aims P647 06/12/2013 10:48 Page 34

Monty, a client at the Sam Beckman Centre, with Sheree, who worked on a “memory quilt” for clients, staff and volunteers 32-37 Staff.4_AR Aims P647 06/12/2013 10:48 Page 35 WHAT WE AIMED TO DO… AND WHAT WE ACHIEVED

I Focus on implementing the action plan developed identify new talent and develop them to support our as a result of the Best Companies survey and the ‘grow your own’ strategy. Investors in People report. Jewish Care was awarded the Skills For Care Accolade I Be ready to consult with staff and introduce pen- Award for the best employer of over 250 staff. sions auto-enrolment. Detailed implementation plans have been drawn up I Introduce a new employee database. and a cross-organisational group is working on a The new employee database is up and running in a comprehensive communication plan. To comply more user-friendly web based edition. However, with the new law, 800 Jewish Care staff will be auto- developments in recruitment, learning and develop- matically enrolled in October 2013. ment and self service were delayed so that the team could focus on implementing the TUPE (Transfer of I Demonstrate the effectiveness of the literacy Undertaking Protection of Employment Regulations) project and the use of volunteers. transfer of 350 Caterplus staff as part of the insourcing Increased literacy levels have been achieved across project and the implementation of HM Revenue and the board. However, the real impact of the programme Customs real time information changes. has come from reports about increased confidence among staff. I Implement a new recruitment practice and process, including assessment and training. I Update the performance management system to This project was put on hold due to the implemen- support the new Jewish Care strategy. tation of the new Jewish Care strategy. A new competency framework has been developed for all staff, detailing what is expected to support the I Introduce a programme of mentoring and a new delivery of our new strategy. This has been introduced leadership programme for identified talent. to senior managers this year and will be rolled out The organisation is now part of the London Coaching to all other staff next year. Network and has established a core group of coaches and mentors. Three managers attended the In addition: Charityworks high flyers programme and a group of Over 800 staff and volunteer coordinators attended aspiring leaders are working together in an Action ‘promoting meaningful lives’ workshops to help Learning set. everyone understand their role in delivering the new Jewish Care strategy. I Fully establish apprenticeship programme across the organisation. We passed our four-year review by the Border The apprenticeship programme is now in its second Agency without any recommendations. year for business and administration and in the last year we have introduced health and social care apprenticeships in the care homes. This will help us

FUTURE AIMS I Fully integrate 350 Caterplus staff including the induction and a core training plan.

I Implement web recruitment and self service improvements to the employee database.

I Introduce the new approach to performance management to frontline leaders and staff.

I Conduct a staff survey and develop an action plan from the results.

I Implement pensions automatic enrolment for 1200 staff.

I Further develop the coaching and mentoring programme. 32-37 Staff.4_AR Aims P647 06/12/2013 10:48 Page 36 THE IMPACT WE HAVE

of care staff hold a QCF diploma We have staff representing 70 different nationalities 1500 EIGHT The average length of service is nearly eight years

We employ 1500 staff

people have worked for Jewish Care for over 10 years

Our youngest staff member is and our oldest is 19…

Annual Review and Trustees’ Report 36 2012/13 32-37 Staff.4_AR Aims P647 06/12/2013 10:48 Page 37 IN THE SPOTLIGHT… STAFF

FEBRUARY 2013 Staff volunteered at Sainbury’s in Golders Green as part of the local store’s “Charity of the Year” initiative. They helped with packing groceries and enjoyed dressing up to spread the Purim spirit.

NOVEMBER 2012 Staff dressed up in style to celebrate Diwali at Amélie House.

MARCH 2013 Jewish Care was awarded the Skills for Care Accolade “The Best Employer of over 250 staff” for the year 2012/13. The awards were presented by TV personality and presenter of ITV’s This Morning, Ruth Langsford.

NOVEMBER 2012 Staff who have been at Jewish Care for 10 or more years were treated to a celebratory lunch in Amélie House.

Annual Review and Trustees’ Report 2012/13 37 38-43 Community Development.3_AR Aims P647 06/12/2013 10:55 Page 38 COMMUNITY DEVELOPMENT

Jewish Care is working hard to form strong and enduring links with local Jewish communities

Annual Review and Trustees’ Report 38 2012/13 38-43 Community Development.3_AR Aims P647 06/12/2013 10:55 Page 39

Residents at Clore Manor meet local schoolchildren at a Rosh Hashanah event

Annual Review and Trustees’ Report 2012/13 39 38-43 Community Development.3_AR Aims P647 06/12/2013 10:56 Page 40

Star moment: MP and former actress Glenda Jackson, with Sidney Corob House resident Susan, on her visit to the home in July 2012 38-43 Community Development.3_AR Aims P647 06/12/2013 10:56 Page 41 WHAT WE AIMED TO DO… AND WHAT WE ACHIEVED

■ Introduce a pilot scheme for the synagogue However we were unsuccessful in securing funding ambassador programme, evaluate and recruit to progress the project further. ambassadors to at least 25 per cent of synagogues. We have introduced the pilot of five volunteers and ■ Implement the professional internship programme are continuing to recruit to this role but more slowly and evaluate for future years so that it becomes an than anticipated because it is hard to recruit those annual programme. with the appropriate skills. Four professional interns were recruited who com- pleted four different pieces of work for the organisa- ■ Continue to embed supportive communities and tion, including the development of a pathway for establish programmes in five more areas. young people throughout the organisation that Programmes were established in south London, stretches from volunteering to paid employment. Golders Green, and with communities in Southgate, South Hampstead and Hampstead Garden Suburb.

■ Create a cross-communal implementation group In addition: for the Agenda for Ageing Well so we continue to Created in-house management teams that will work give a voice to older people and influence the way on local strategies for engagement with their they are viewed throughout the community. Find communities. suitable funding to ensure that the recommenda- tions from the Agenda for Ageing Well can be Worked with other Jewish communal organisations, implemented. especially Lead, on a community mentoring and Three sub groups and an umbrella group were coaching programme. created to look at the recommendations from the report and continue to engage the community in the Agenda, involving 15 Jewish organisations and two outside bodies, as well as individuals to represent older people. Worked with the Department for Work and Pensions and UK Older People’s Day to ensure we have influence on the growing agenda for older people. FUTURE AIMS

■ As the funding from the Department of Health ■ Identify and train a further 20 synagogue ambas- comes to an end, we will link the supportive com- sadors throughout the year. munities programme to our community centres to ensure its continuation. Ensure that there is at ■ Create a “toolkit” that can be used within the least one supportive community attached as out- community to plan activity that is inclusive to all reach to each community centre. ages and abilities.

■ Embark on a programme for the community that ■ Work with European partners to put together a looks at planning for retirement and older age. programme for professional exchange with col- leagues from other organisations. ■ Use the locality groups within Jewish Care to establish key relationships within the local Jewish, voluntary and strategy sectors.

■ Increase our professional internship programme by 50 per cent. 38-43 Community Development.3_AR Aims P647 06/12/2013 10:56 Page 42 THE IMPACT WE HAVE

3,626 Every week we reach 3,626 people 36% (the number of people who We have increased view our facebook page) participation in our supportive community 25% programme by 36% Membership of local welfare forums has

Between June 2013 and July increased by 25% with 76 community 2013, 5,927 people viewed, liked or shared a story published representatives now actively engaged on our facebook page

2,082 Our partners for youth We have 2,082 volunteering have followers on Twitter increased by almost (an increase of 829 from the same time last year) 85%

1,329 5,927 Between July 2012 and July 2013, our Twitter posts have been TWELVE re-tweeted 1,329 times organisations have been supported to develop their volunteer and welfare programmes

Annual Review and Trustees’ Report 42 2012/13 38-43 Community Development.3_AR Aims P647 06/12/2013 10:56 Page 43 IN THE SPOTLIGHT… COMMUNITY DEVELOPMENT

SEPTEMBER 2012 Sainsbury’s chose Jewish Care as its local charity of the year in Golders Green. The organisations worked in partnership in the run-up to Rosh Hashanah, offering members of the public free samples of honey cake and apple and honey. JANUARY 2013 Jewish Care’s honorary president, Dame Gail Ronson DBE with her daughter Lisa (right) and beauty therapist Sophie Nessim at the Michael Sobell Jewish Community Centre.

JANUARY 2013 Student ambassadors from the Holocaust Educational Trust met Holocaust Survivors’ Centre staff and members just before Holocaust Memorial Day

OCTOBER 2012 Jewish Care staff made their first street collection in Golders Green Road, raising £565 through selling purple threaded bracelets.

Annual Review and Trustees’ Report 2012/13 43 44-45 Home Care Service.3_Layout 2 06/12/2013 11:07 Page 44

OUR HOME CARE SERVICE This important service enables people to remain in their own homes for as long as possible and stay connected to their familiar community

Jewish Care runs home care services from four Not only do the workers offer practical help, they centres in London and the south east. The aim of also offer a friendly face and a break in what can be the service is to bring the kind of care and support a lonely day. The service is also invaluable to families required by older people in their own homes, who are often isolated when caring for a loved one allowing them to live as independently as possible at home. and prevent the need for them to enter residential care. Priority is given to those cases where effective The service delivered close to 60,000 hours of care short-term help can prevent any future deteriora- this year. This was delivered with an operating deficit tion. Priority is also given to situations where relief of £180,000. All four homecare services have been to the carer, on a regular basis, can preserve a inspected this year and met all standards. family’s capacity to care. The home care service is currently developing a Home care staff are available to help seven days a unique care at home service specifically for people week, day and night with any (non-medical) activity living with dementia. The framework is for them to that a client may need assistance with. This can have access to specialised respite that is activity include helping them out of bed, dressing, bathing based. The project is in its second year and Jewish and shaving. The client may require assistance with Care is partnering with The City Bridge Trust to fund food preparation and laundry or some light house- the development. The feedback has been excellent work. Otherwise, the home care worker may take and the project is improving care practice across them out for a walk, escort them to the doctor or the service.To date, in 2012-13 the project has deliv- hospital, or do some shopping. They may help ered 1225 sessions of activity based stimulation in administer eye drops or medication under advice Redbridge alone and 3,894 hours overall across the of the local district nursing services. three London teams. There are 25 paid staff and six

Annual Review and Trustees’ Report 44 2012/13 44-45 Home Care Service.3_Layout 2 06/12/2013 11:07 Page 45

volunteers who have been trained and are support- ■ Exploring the market for 24 hour live-in care in the ing the project. The case study below demonstates Jewish community. how the project is positively improving people lives. In order to do this the home care service will review Redbridge case study and develop its current management structure. In “We have been working with one lady who had not addition we will be looking to expand the hours been out of her home for more than two years as delivered within the Redbridge and north west area she had a fear of leaving the house. She was of London, hoping to increase the levels of activity extremely isolated as she has no children and no by 15 per cent. There are growth opportunities real friends anymore. The staff member who visits within the Enfield area and there are plans to market her twice a week has introduced a variety of activi- the homecare service specifically to this area of the ties over a number of months. They have built a very community. trusting relationship with each other. The lady grad- ually showed an interest in going out into her gar- We also recognise the potential to develop a 24- den after the carer bought some tomato plants at hour live-in service, focusing on people with high the beginning of the summer for her to grow. The needs, especially dementia. This service would align carer then suggested that she might like to go for a with all our other care activity. It would build on our drive, initially for five minutes around the block and, reputation for being a national leader in delivering as this was a success, the staff member gradually excellent dementia care. The live-in care service increased the time and variety of places to a local would benefit from all the resources available garden centre, a café, and out for lunch. We are now throughout Jewish Care, including our disability and at the point where she has attended a Jewish Care dementia expert team, specialist staff who work with day centre for people with dementia, with the staff carers and our social work and community support member for reassurance, and hopefully she will service. soon attend the centre without the staff member. This would be a natural progression and development We have been able to increase her wellbeing and for the service. We have over 20 years’ experience enrich her life from being so isolated and just seeing of managing care services at home. People and their a non-Jewish Care carer four times a day for half and families continue to look for tailor-made solutions hour each visit, to opening a whole new world of for their situation. opportunities for her to engage in and the oppor- tunity to build relationships with others who may have similar interests. Her nephew, who does not live locally, is in the process of changing her whole care package to Jewish Care as he feels that the work that we are doing and the compassion that we demonstrate cannot be found anywhere else.”

Plans for 2013/14 The home care service has just completed its five- year strategy, indicating a clear direction for the serv- ice. The strategy needs to address the current deficit with a plan to achieve a cost neutral budget within five years. The focus will be on:

■ Developing and expanding the current home care service

Annual Review and Trustees’ Report 2012/13 45 46-47 Quality Assuarance.3_Layout 2 06/12/2013 11:15 Page 46

HOW DID WE DO? Our aim is to continually improve what we do by seeking regular feed- back from our clients and from people who come into contact with us

An average of 85% of people using our 80%- services said they are 66%- always treated with 95% dignity and respect.* 96% Organisational of people using community net promoter of people living in Jewish Care based services indicate they are score is homes indicate that they have a often/always in a state of positive positive sense of wellbeing wellbeing. often/all of the time.

*26% of the general public report that they are confident that older people receiving social care are treated with dignity and respect. (Agenda for later life 2013, Age UK). ** Net promoter score is a measure of customer loyalty, anything above +50 is good/excellent.

NEW THIS YEAR SERVICE EVALUATIONS ■ We have started using Survey Monkey for our ■ 74% of people attending community/day centres surveys. rated it as good/excellent. ■ Our surveys now include a net promoter score ■ 94% of home care clients reported being treated (NPS) question and a series of wellbeing questions. with dignity and respect. In terms of their wellbeing, 85% reported feeling safe, 75% had a feeling of self- respect and 72% said that they feel less lonely and FUNDRAISING more content. ■ There was one fundraising complaint and 18 ■ 97% of people attending centres for people living compliments. with dementia said they feel safe and are treated with dignity and respect, 84% feel they are encour- aged to make new friends and 87% feel they have COMPLIMENTS AND COMPLAINTS a say in the daily life of the centre. Wellbeing scores ■ Only 50% of managers forward their written com- were positive; 100% having a feeling of self-respect pliments for logging and inclusion in Key and 95% feeling safe, able to express their individu- Performance Indicator reporting. ality, useful and more content. 96% enjoy feeling ■ There was a 5.7% decrease in compliments part of the Jewish community. compared to 2011/12. ■ There was only a 20% response rate from relatives ■ Residential (144) and community support and of people attending centres for people living with social work (98) received the most compliments. dementia. Of these respondents 96% find staff and ■ Despite a 15% increase in the number of complaints volunteers welcoming, 91% feel they are treated received there was a 12% reduction in significant with dignity and respect when contacting the centre and serious complaints. and 91% feel the centres have a Jewish atmosphere. ■ Complaints relating to customer service, care prac- ■ Relative surveys were completed for 8 homes. tice and clinical practice were found to be the most 80% of relatives rated the home in which their common. relative lives as very good/excellent. ■ The number of complaints upheld increased from ■ Resident surveys were also completed in eight 26% last year to 35% this year. homes. Satisfaction ratings were given in three of ■ Residential received 42 complaints this year, a 2% the homes and an average of 80% of residents increase on the previous two years. indicated that they feel they are living in the best

Annual Review and Trustees’ Report 46 2012/13 46-47 Quality Assuarance.3_Layout 2 06/12/2013 11:15 Page 47

home for their care needs. The NPS question was CARE QUALITY COMMISSION asked of residents in the other five homes giving a ■ All thirteen homes were inspected by CQC during score of 61. the year. Each home was inspected against 5-6 stan- dards, across all homes practice was checked against SERVICE NET PROMOTER SCORES 14 standards. 68 decisions were made as to whether ■ The averaged service NPS for 2012/13 are: the standards were met. Jewish Care’s homes were Community/day centres (including connect@) 55 found to be compliant in 67 out of the 68 decisions Home care 60 reached. Centres for people living with dementia ■ All four home care teams were also inspected by (including relatives) 80 CQC during the year. The same 5 standards were Homes (residents and relatives) 56 inspected in all locations and 20 decisions made. Jewish care’s home care service was fully compliant. DEMENTIA CARE MAPPING ■ Ten dementia care maps were carried out during CUSTOMER SERVICE EXCELLENCES (CSE) the year. They showed that most of the time people ■ In June 2012 Jewish Care was reaccredited with were comfortable and safe. This provides a good the Customer Service Excellence award. platform for moving people into a place where they ■ Seven areas of good practice were identified by are stimulated and engaged. the CSE Assessor.

HOTEL SERVICES PRIORITIES FOR 2013/14 ■ A satisfaction survey was carried out in November ■ Design and deliver a customer service training 2012. Of the 276 people who responded, 46% were module to new and existing staff. people who use our services and their relatives, 52% ■ Increase the number of people who are involved were staff and volunteers, (2% chose not to identify in giving feedback on our services by 10%. themselves). ■ Ensure that all resources have QA volunteers. ■ Overall feedback was that the service was good. ■ Continue to support managers in dealing with ■ From 1 March 2013, all catering and housekeeping complaints. services were brought in-house and 353 members of Caterplus staff transferred to Jewish Care.

WHAT WE AIMED TO DO IN 2012/2013 WHAT WE ACHIEVED IN 2012/13

Implement the use of wellbeing surveys to Wellbeing questions are now included in all measure the impact of services on the people surveys aimed at people using Jewish Care who use them. services Most surveys have now been reviewed. Review all surveys to ensure that they are linked Further finesse is needed and will continue to outcomes. during 2013/14. Maximise opportunities for the involvement More people are involved in giving their of members, residents, relatives and clients in feedback but there are opportunities to involve providing feedback on services. still more.

Undertake a customer journey mapping exercise. This project has started.

Support managers in dealing with complaints This is ongoing work.

Annual Review and Trustees’ Report 2012/13 47 48 In the spotlight.3_AR Aims P647 06/12/2013 11:19 Page 48 IN THE SPOTLIGHT…

FEBRUARY 2013 Young Jewish Care’s Property committee held its first quiz night at Knight Frank’s offices in central London, raising £1700. FEBRUARY 2013 The Holocaust Survivors’ Centre held its annual recital and gala dinner at the Carlton Tower Hotel in Knightsbridge. Guests included HE the Ambassador of Israel, Daniel Taub and Alon Roth-Snir, the deputy Israeli Ambassador. Guests were entertained by violinist Maxim Vengerov and pianist Itamar Golan. The event raised £116,000 for the HSC.

FEBRUARY 2013 Delegates from the Hong Kong-based Tung Wah Group of Hospitals visited the Michael Sobell Jewish Community Centre to celebrate the Chinese New Year.

MARCH 2013 The Local Angels committee organised a bingo evening at Redbridge JCC. Guests included contestants from the Channel 4 series “Jewish Mum of the Year” and the event raised over £1800.

Annual Review and Trustees’ Report 48 2012/13 49-51 Financial report.4_Layout 2 06/12/2013 11:20 Page 49

FINANCIAL REPORT for the year ended 31 March 2013

OUR BOTTOM LINE

■ Total incoming resources were £45.3m (2011/12 £48.4m) and total outgoings were £46.8m (2011/12 £46.4m) resulting in net outgoing resources of £1.5m (2011/12 net incoming resources of £2m). This includes some £1.7m (2011/12 £4.9m) of capital fundraising, the final pledge redemptions for the Maurice and Vivienne Wohl Campus, and the first pledge redemptions for the Betty and Asher Loftus Centre.

■ Revenue donations were £10.1m (2011/12 £10.1m) with legacy income dropping substan- tially on the prior year at £3m (2011/12 £3.4m).

OUR INCOME

■ Total incoming resources of £45.3m (2011/12 £48.4m) represent a decrease of 6% due to a sig- nificant reduction in legacy income and the timing of the receipt of capital pledge redemptions.

■ Revenue donations were on a par with the prior year at £10.1m.

■ Capital donations decreased by 65% at £1.7m (2011/12 £4.9m) due to the phasing of the receipt of the final capital pledges for the Maurice and Vivienne Wohl Campus and the start of the redemption of the capital pledges for the Betty and Asher Loftus Centre.

■ Fees and grants from local government have increased to £29.1m from £28.8m in 2011/12. The majority of these fees relate to the care homes fees Income payable by local authorities for individuals who ■ live in their borough whom they must fund (c.71% Local authority funding: £29,059,000 ■ of all care home residents are funded by their local Investment income: £763,000 authority). ■ Revenue donations: £10,153,000 ■ Capital donations: £1,683,000 ■ Any gaps between the local authority funding we ■ Activities for generating funds: £88,000 receive and the costs of the care we provide needs ■ Legacies: £2,989,000 to be met by voluntary donations. ■ Other income: £530,000

Annual Review and Trustees’ Report 2012/13 49 49-51 Financial report.4_Layout 2 06/12/2013 11:20 Page 50

OUR EXPENDITURE

■ Overall expenditure on charitable activities was £43.3m (2011/12 £43.2m) and has remained largely static year on year which is consistent with the associated income.

■ Charitable expenditure in our care homes was £29.8m against the prior year at £29.5m. Expenditure also increased in the day centres, from £6.4m in 2011/12 to £6.5m.

■ Support costs are slightly up on last year at £4.5m against the prior year at £4.4m. The increase in governance costs is mainly a function of the full use of an internal auditor in the year and costs incurred in relation to the partnership with JAMI. The increase in marketing and fundraising costs Expenditure was driven by increased legal fees as a result of ■ Care homes: £29,863,000 increasingly complex legacy cases and an increase ■ Group homes and independent living: £2,119,000 in project costs as a result of our “Remember” ■ Day centres: £6,516,000 Jewish Care campaign. ■ Restructuring: £296,000 ■ Social work: £1,968,000 ■ Support costs are allocated to activities based on ■ Home care: £1,157,000 the number of full time equivalents at Jewish Care. ■ Indirect community services: £1,397,000 ■ Fundraising and marketing: £2,935,000 ■ Governance: £425,000 OUR INVESTMENTS

■ At the year end, the market value of Jewish Care’s investments was £28.4m (2011/12 £25.6m). There were unrealised gains on the investment portfolio of £2.9m (2011/12: gains of £1.2m) and realised losses on the investment portfolio of £0.2m (2011/12 realised losses of £0.4m).

■ Our investments are managed by Barclays Wealth Management. The key investment objective is to achieve an absolute return of inflation plus 3% over a rolling 10 year period. Performance is mon- itored by the Investment Expert Group which meets at least quarterly.

■ An annualised rate of return of 7.81% has been achieved over the last three years. This perform- ance has met the objective shown above, and compares to an 8% return from the WM Charity Support and administration costs Index over the same period and a rise of 6.6% in ■ Facilities: £1,916,000 the ARC Balanced Charity Index over the same ■ Finance: £992,000 rolling 3 year period. ■ Investment management fees: £86,000 ■ Human resources: £1,160,000 ■ Information technology: £393,000

Annual Review and Trustees’ Report 50 2012/13 49-51 Financial report.4_Layout 2 06/12/2013 11:20 Page 51

OUR RESERVES

■ After a review and adoption of a new reserves policy in April 2013, Jewish Care considers that a level of £17.1m of free reserves to be appropriate to meet its needs, representing approximately 4-5 months of our annual expenditure.

■ At the 31 March 2013 free reserves were £17.8m (before the pension scheme reserve). This reserve level will support our working capital and help manage the risks to which we are exposed including financing future plans in line with our aims and strategic vision and safeguarding our activities funded by volatile voluntary income streams.

Investments ■ Equities & convertables: £21,799,000 ■ Sterling & foreign currency bonds: £5,052,000 ■ Freehold properties: £22,000 ■ Deposits: £1,560,000

OUR AUDIT AND RISK COMMITTEE

■ The membership of the Audit and Risk Committee comprises the Charity’s Chief Executive, Finance Director, Deputy Director of Operations and the Co-Treasurers, Trustees and non Trustees who have relevant, current expertise in the areas of finance, audit and/or risk management.

■ The Audit and Risk Committee ensures a risk assessment review is undertaken and that all key risks are identified, reported to the Board and suit- able controls are implemented. The Chief Executive reports all significant risks and the risk register to the Audit and Risk Committee on a regular basis.

■ Jewish Care identifies and manages risks that endanger the achievement of the strategic aims as defined in its Memorandum and Articles of Association and its published Vision and Mission. Reserves ■ Designated for tangible fixed assests: £73,212,000 ■ Endowment: £15,111,000 ■ Restricted: £3,041,000 ■ General: £17,797,000 (£4,717,000 after pension deficit of £13,080,00)

Annual Review and Trustees’ Report 2012/13 51 52 Accounts.4_Layout 2 06/12/2013 11:23 Page 52

STATEMENT OF FINANCIAL ACTIVITIES

Year ended Year ended 31 Mar 2013 31 Mar 2012 £’000 £’000

Incoming resources (revenue) Voluntary revenue donations 10,153 10,129 Legacy income 2,989 3,435 Maintenance fees and grants 29,059 28,879 Investment income 763 643 Other income/Gains on disposal of fixed assets 530 294 Trading income 88 99 Total incoming resources (revenue) 43,582 43,479 Incoming resources (capital) Capital donations* 1,683 4,896 Total incoming resources (capital) 1683 4,896

Total incoming resources (all sources) 45,265 48,375 Resources expended Direct charitable expenditure 43,316 43,205 Fundraising and marketing costs 2,935 2,740 Investment management fees 86 79 Governance 425 357 Total resources expended 46,762 46,381 Net incoming resources -1,497 1,994 Net investment gains 2,786 843 Actuarial (loss)/gain on defined benefit pension scheme -2,007 -5,902 Net movement in funds -718 -3,065

*Capital donations were applied to the construction costs of the Maurice and Vivienne Wohl Campus in the amounts of £1,683,000 in the year ended 31 March 2013 (2011/12 £4,896,000)

FUND MOVEMENTS AND BALANCE SHEET

Funds at Funds movement Funds at 1 Apr 2012 for the year 31 Mar 2013 £’000 £’000 £’000

Unrestricted funds 22,515 -4,718 17,797 Restricted funds 7,063 4,022 3,041 Endowment funds 9,652 5,459 15,111 Designated funds 68,717 4,495 73,212 Pension fund -11,148 -1,932 -13,080 Total funds 96,799 -718 96,081 Tangible assets 87,886 -962 86,924 Investments 25,645 2,788 28,433 Net current assets/(liabilities) 4,369 -1,376 2,993 Defined pension scheme provision -11,148 -1,932 -13,080 Amounts due after one year -9,953 764 -9,189 Net assets 96,799 -718 96,081

Annual Review and Trustees’ Report 52 2012/13 53 Accounts.4_Layout 2 06/12/2013 11:23 Page 53

SUMMARISED ACCOUNTS for the year ended 31 March 2013

FROM OUR TRUSTEES We conducted our work in accordance with Bulletin The summarised accounts to the left are a summary 2008/3 issued by the Auditing Practices Board. Our of information extracted from the annual accounts report on the charitable company’s full annual finan- and contain information relating to both the cial statements describes the basis of our opinion Statement of Financial Activities and the Balance on those financial statements and on the Trustees’ Sheet. Report.

These summarised accounts may not contain suffi- cient information to allow for a full understanding OPINION of the financial affairs of the charity. For further infor- In our opinion the summary financial statement is mation, the full accounts, which received an unqual- consistent with the full annual financial statements ified audit opinion, should be consulted. Copies of and the Trustees’ Report of Jewish Care for the year these can be obtained from Jewish Care, Amélie ended 31 March 2013 and complies with the appli- House, Maurice and Vivienne Wohl Campus, 221 cable requirements of section 427 of the Companies Golders Green Road, London NW11 9DQ. Act 2006 and the regulations made thereunder.

The annual accounts were approved by the Trustees on 28 October 2013, and have been submitted to the Charity Commission and Companies House.

INDEPENDENT AUDITORS’ STATEMENT TO THE haysmacintyre MEMBERS OF JEWISH CARE Chartered Accountants We have examined the summary financial statement Registered Auditors London for the year ended 31 March 2013 set out on pages 49 to 52. 26 Red Lion Square London WC1R 4AG

RESPECTIVE RESPONSIBILITIES OF TRUSTEES 5 December 2013 AND THE AUDITOR The Trustees are responsible for preparing the summarised financial statements in accordance with applicable United Kingdom law.

Our responsibility is to report to you our opinion on the consistency of the summarised financial state- ments with the full annual financial statements and the Trustees’ Annual Report, and its compliance with the relevant requirements of section 427 of the Companies Act 2006 and the regulations made thereunder.

We also read the other information contained in the summarised financial statements and consider the implications for our report if we become aware of any apparent misstatements or material inconsis- tencies with the summary financial statements.

Annual Review and Trustees’ Report 2012/13 53 54-55 Key Stakeholders.3_Stakeholders 06/12/2013 11:24 Page 54

KEY STAKEHOLDER GROUPS Jewish Care would not be able to do its vital work without the dedication of its staff, lay leaders, expert groups and committees

COMMITTEES OF THE BOARD Simon Morris Mark Pears Ben Morrison Jonathan Zenios Nominations & Remunerations David Pollock The Lord Levy (ex-officio member) Committee Roy Sandler Steven Lewis (Chair) Irwin Weiler IT Expert Group The Lord Levy (ex-officio member) Rt Hon Lord Young of Graffham Richard Mintz (Chair – resigned 2013) Debra Fox Stephen Zimmerman Philip Slavin Arnold Wagner OBE Derek Zissman David Sharp Stephen Zimmerman Andrew Hope Simon Morris Community Services Ross Mullenger Debra Fox (Chair) Audit & Risk Committee Philippa Ackerman Marketing & Communication Jonathan Zenios Rachel Anticoni Expert Group Michael Blake Michael Blake Marc Nohr (Chair) Robert Gibber Anthony Bor Gia De Picciotto Angela Camber Alex Cowan Elaine Davis Ian Colletts Simon Friend Nadia Lieberman Paul Godfrey Dr Suzanne Joels Nick Young Simon Mann Matthew Kayne Marc Boyan David Marks Phillip Leigh Julie Blane Robert Ohrenstein Robbie Meyer Graham Brown Simon Morris Geoffrey Morris Lisa Torns Andrew Hope Stephen Raymond Richard Munns Martin Simon Property Noel McDonagh Neil Taylor Michael Brodtman (Chair) Denise Walters Jeff Andrews EXPERT GROUPS Fuad Kateb Human Resources Brian Leader-Cramer (resigned 2012) Campaign Executive Denise Walters (Chair) David Pollock Linda Bogod (Co-chair) Diane Blausten Eli Shahmoon Rob Suss (Co-chair) Richard Fox Geoff Springer Steven Lewis Paul Godfrey Barry Angel Simon Morris Vice Presidents Nori Bali Paul Secher Victor Benjamin Daniel Carmel-Brown David Tankel Sir Harry Djanogly CBE Michael Dunitz Arnold Wagner OBE Joan Freedman Debra Fox Alan Goldberg Philip Freedman CBE QC (Hon) Investment Expert Group Michael Goldmeier Alison Goldberg Stuart Roden (Chair) David Green John Heller Alan Goldman Stuart Glyn Lesley Khalastchi Kevin Gundle Jeffrey Greenwood Andrew Klein Andrew Hope Tony Israel The Lord Levy Micky Breuer-Weil Shirley Jacobs Jon Lewis Professor Julian Franks Shirley Lawson Nicola Loftus Peter Oppenheimer Brian Leaver Warner Mandel Fred Maroudas Colin Lehmann Richard Mintz Simon Morris Rabbi Abraham Levy

Annual Review and Trustees’ Report 54 2012/13 54-55 Key Stakeholders.3_Stakeholders 06/12/2013 11:24 Page 55

David Lewis Jack Lessing Stanley Klarfeld Stella Lucas Neil Nerva Richard Mintz Ashley Mitchell Jeremy Weinstein Philippa Mintz Richard Mintz Tamara Zenios Robert Paul Peter Ohrenstein Alison Rubenstein (resigned 2012) Martin Paisner CBE Dementia Consultative Group Derek Zissman (resigned 2012) Alan Philipp Linda Rose Rabbi Alan Plancey Shelley Sunshine Mental Health Services Dame Gail Ronson DBE Michael Rose Suzanne Joels (Chair) (Honorary president) Vivienne Gould Jonathan Bergwerk Emeritus Chief Rabbi Anne Box Lord Jonathan Sacks Disability Services Marcia Feldman Joyce Saffron Alex Cowan (Chair) Keren Mail William Sharron Simon Davies Dr Simon Michaelson Bernard Sinclair MBE Sue Jackson John Spector Sir Martin Sorrell Gideon Schulman Brian Tuckman The Rt. Hon. Lord Young Oliver Nettleson of Graffham (Honorary president) Michael Sobell Jewish Community Rabbi Danny Rich Centre Advisory Group Rabbi Jonathan Wittenberg Edgware & Harrow Jewish Day Centre Advisory Committee Michael Radbill (Chair) Rabbi Anthony Bayfield CBE Ann Zinkin Ros Anticoni (Chair – resigned 2012) Rabbi Laura Janner-Klausner Diane Toeman Ruth Ross (resigned 2012) Stephen Zimmerman Brian Bradley (Honorary president) Sue Burman Elizabeth Franks Quality Assurance Directors Amanda Olins Stephen Raymond (Chair) Jeff Andrews Lynda Lampert Lynne Ben-Guira (resigned 2012) Diane Blausten Marcia Singer Angela Camber Daniel Carmel-Brown Evelyn Tonchin Marshall Cope Andrew Hope Toni Cooper Marcia Feldman Simon Morris Evelyn Goldman Neil Taylor Holocaust Survivors’ Judith Hart Centre And Shalvata Sharon Jacobs COMMITTEES Helen Sarkony (Chair) John Stanton (died January 2013) Helen Aronson Judith Yershon (resigned 2012) Care Home Eva Becher Ann Zinkin Consultative Committee Lily Ebert David Brodtman Rachel Anticoni Rena Gamsa Brian Demby Freddie Knoller Redbridge JCC Jack Levene Eva Kugler Scrutiny Committee Bradley Reback Marion Marston Philip Leigh (Chair) Sabine Miller Sally Caplan Clinical Governance Janine Webber Martine Groman-Marks Suzanne Joels (Chair) Paul Groman-Marks Simon Caplan Jewish In Jewish Care Jon Jacobs Steven Charkin Committee Jean Lowi Maurice Cohen Geoffrey Morris (Chair) Councillor Alan Weinberg Dr Laurence Gold Norman Bar Judith Shankleman Laurence Gold Volunteer Consultative Asher Steene Committee Lucy Daniels Legacy Anthony Bor (Chair) Alan Brill (Chair – resigned 2012) Geoffrey Morris Community Support Committee Malcolm Cowen Debra Fox Philippa Ackerman Philip Freedman CBE Harriet Galgut David Barnett (Chair from November 2012) Denise Walters June Bradbury David Hyman (resigned 2012) Jo Hyams Russell Collins Shirley Jacobs (resigned 2012) Debra Shaw Correct as of 31 March 2013

Annual Review and Trustees’ Report 2012/13 55 56-58 Fundraising Comms.3_Fundraising 06/12/2013 11:26 Page 56

FUNDRAISING COMMITTEES

Alzheimer’s Disease James Harding David Marks Asher Golker Golf Society Lucinda Kemeny Marc Meltzer Maurice Golker Morella Kayman (Chair) David Menton Nick Minkoff Paul Herman Neil Agran Richard Rivlin Jonathan Salt Lauren Hirschfield Angie Agran Gary Rokenson Edward Schama Mark Hirschfield Trevor Bladon Daniel Ross Richard Starr Doris Ishack Mandy Fisher Bill Shaul Jonathan Vandermolen Steven Lewis Colin Gerstein Donna Seruya Steven D. Lewis Barry Glazer Jonathan Sorrell RAGS Fundraising Paul Mann Margaret Glazer Max Steinkopf Committee Nick Minkoff Harold Sorsky Richard Woolich Lloyd Green (Chair) Russell Nathan Sandra Sorsky Stephen Ziff Natalie Baskin Zvi Noé David Walton Stephen Zimmerman Stanley Baskin Jonathan Rose Gail Walton Derek Zissman Daren Burney Peter Shasha Barry Gershon Ryan Springer Boys’ Night Out Business mentoring Vincent Goldstein Nick Astaire (Chair) David Pollock (Chair) Paul Groman-Marks Woman of Distinction Jon Arnold Jonathan Benjamin Jon Jacobs Denise Esfandi (Chair) Jonny Cohen Laurence Finger Andrew Klein Hannah Lewis Jonathan Dean Leigh Gainsley Howard Klein Lynn Lindsay Richard Goldstein Lee Josephs Ruth Leigh Nicola Loftus Simon Gubbay Lee Petar Phillip Leigh Philippa Mintz Myles Jacobson Alex Pollak Stuart Rose Jenifer Rosenberg OBE Ian Lipowicz Lauren Plosker (deceased June 2012) Jonathan Meller Michael Ross Valerie Rose YOUNG JEWISH CARE Jonathan Moradoff Jonathan Samuels Adam Shafron COMMITTEES Marc Needoff Jeremy Spencer Barry Soraff James Scott Phil Spencer Steven Altmann-Richer (Chair) Nathan Sugar H.O.P.E. Angela Stern Ryan Walsh Elizabeth Israel Malcolm Stern Fashion Robert Waterman Paul Tisch Cassi Gevertz (Chair) Nathan Wogman Potters Bar Jennifer Tish Jennie Becker Adam Zeitlin Golf Tournament Laurence Tish Simone De La Fuente Marian Scott (Chair) Danielle Fisher Bridge Extravaganza Shirley Jacobs RAGS Golf Committee Caroline Gershon Patricia Bloom (Co-chair) Sylvia Webber Andy Green (Chair) Charlotte Green Susan James (Co-chair) Evelyn Berman Rachel Ingram Loretta Burns Pro Am Golf Tournament Laurence Green Samm Lewis Adele Goldstein Jeremy Curtis (Chair) David Landorf Sivanne Lewis Jenifer Rosenberg OBE Richard Leslie Stanley Perry Gemma Mishon Arlette Shamash Mark Pears Andrea Rumbak Nathalie Shashou Andrew Silver Topland Business Natalie Segal Rosalyn Springer Luncheon Annabel Silver Ghita Tarn Property Investment Club Nick Doffman (Chair) Jessica Singer Shirley Young Matthew Weiner (Chair) Patricia Abram Sara Wolfson David Adler Andrew Besser Patti Worth Business breakfast Andrew Brecher Lee Dagul Lord Leigh (Chair) John Heller Elaine Davis Young professionals Daniel Amini Oliver Kaufman Stacy Eden Steven Altmann-Richer Mike Betesh Philip Lewis Ivan Ezekiel (Chair) Michael Beagelman Steven Lewis Jonathan Goldman Sarah Bekhor

Annual Review and Trustees’ Report 56 2012/13 56-58 Fundraising Comms.3_Fundraising 06/12/2013 11:26 Page 57

Without the dedication and commitment of our fundraisers, Jewish Care would not be able to provide care and support for the community

Rafi Cohen Rock Committee Ilana Kyte Rosalind Dunn Josh Colman Jamie Landesberg (Chair) Benji Peters Ros Ordman Kim Copitch Andrew Green Betty Pollack Andrew Freedman Jamie Paskin Young Patrons Helen Rosen Sam Freiberger Debbie Schogger Dinner Group Roberta Shaw Adam Jacobs Anthony Singer Lauren Hirschfield (Chair) Daniel Jaffe Richard Yadgar Hayley Adams Ella & Ridley Jacobs House Esther Janner Adino Ebrahimoff Cecil Landsman (Chair) Simon Leaf Young Business Group Jamie Landesberg Renee Landsman Robin Morgan Sam Cozens (Co-chair) Joanna Lewis Ruth Dunitz Sara Renshaw Jonny Levine (Co-chair) Emma Telford Holocaust Survivors’ Centre Tessa Roberts Natasha Beagelman Naamah Bierlick YJC Property Committee Freddie Knoller Benji Ross (Honorary President) Ralph Frank James Dunitz (Co-chair) Sophie Salmon Stephen Spitz (Chair) David Tawil Karen Gerrard Eli Houri (Co-chair) Michael Blake Lucy Tobin Jonny Green Zac Barnett Evelyn Green Katie Jackson Jamie Cohen Juliana Mann Law Daniel Lipinski Brett Davies Eli Lopian Stephen Gevertz Lizzi Barnett (Co-chair) Hyman Fine House Neil Maurice Jeremy Harris Andrew Freedman Shirley Burke (Chair) (Co-chair) Natalie Ostroff Sammy Kalms Sylvia Arghebant Josh Begner Jo Paisner Mark Pasha Beverley Barnett Daniella Ebrahimoff Laura Rosenthal Simon Perlmutter Helen Epstein Sam Freiberger Natalja Sekham Ben Pistol Dian Faull Jonny Gilmour Claire Simms Joseph Randor Linda Firsht Joel Grossmark Martin Smulovitch Alex Springer Miriam Flexer Adam Jacobs Adam Willman Rita Gordon Ben Menahem Lisa Wilton FRIENDS OF (Deceased December 2012) Sheila Hart Steven Roskin Annie Yads COMMITTEES Beryl Lazarus Scott Steinberg YJC Executive Committee ACE Committee Gloria Lennard Caroline Webber (Deceased August 2012) Angela Howard (Chair) Karen Yossman Steven Altmann-Richer (Chair) Roberta Coffer Vivienne Stockman Lizzi Barnett Steven Freedman Peer2Peer Group Sam Cozens Mandy Freedman Lady Sarah Cohen House Josh Fineman (Chair) James Dunitz Norman Gold Cyril Marks (Chair) Steven Altmann-Richer Andrew Freedman Michael Howard Sally Abraham Sam Cozens Cassi Gevertz Carol Lament Rosa Begon – Secretary Danielle Fineman Eli Houri Flora Southern Barbara Black Ben Finger David Brackman Jamie Landesberg Marilyn Vertes (Deceased September 2012) Sammy Kalms Jonny Levine Barbara Westbrook Phyllis Brackman Adiva Kalms Jessica Singer Paul Westbrook Jo Cohen Joanna Kent Stephanie Dickens Jessica Singer Young Patron Brenner Community Centre Keith Gilston Ben Pollock Development Committee Andrew Diamond (Chair) Rachel Gordon Simon Rabin Adino Ebrahimoff (Chair) Hilary Raymond Albert Greenfield Daniel Rosenberg Steven Altmann Richer Michael Rose Sheila Lawrence Craig Rosenblatt Lee Dagul Annette Yarrow Jackie Midda Tali Segal James Dunitz Alfred Murray Mark Singer Andrew Freedman Clore Manor Sally Murray Emily Stella Lauren Hirschfield Helena Marine (Chair) Edith Muscatt

Annual Review and Trustees’ Report 2012/13 57 56-58 Fundraising Comms.3_Fundraising 06/12/2013 11:26 Page 58

Annabel Nixson Rochelle Softness Steve Shelton Linda Bloombaum Philip Paterson David Tamman Maureen Valins Sandy Cohen Rosalind Paterson Sarah Winthrop Martin Cohen Ivor Perl LOCAL GROUPS Natalie Epps Jill Pivnik Rosetrees Challenge Committee Hannah Harman Stanley Russell Maggie Leigh (Chair) Alan Kaplin David Peterman (Co-chair) Sandra Schaverien Sharon Berry Paul Littman Sandra Peterman (Co-chair) Alan Segenfield Sandra Brookes Miriam Ross Toni Steele David Demby Wayne Adler Jillian Adler Helen Rothfeder Andrea Taylor Anne Demby Brian Rothfeder Raymond Turner Roz Cooper Martin Benson Suzanne Benson Colin Stodel Kenneth Leigh Vivienne Stodel Local Angels Laurence Loumansky Brian Eisenberg Gayle Klein (Chair) Stephanie Miskin Lionel Flaum Outlook Committee Paula Burney Pat Taylor Gilda Flaum Mimi Lucas – Chair Mandy Cassen Carole Walden William Levy Yochy Davis Laurel Levy Miriam Davis – Treasurer Maureen Diamond Rubens House Carole Pearlman Lily Filer Lillian Geey Mandi Dobias David Linder (Chair) David Pearlman Suzanne Kaye Sharon Blacker Stuart Trogal Peggy McGratty Karen Leibovitch Martin Falkson Barbara Trogal Sue Rhodes Michelle Lucas Estelle Falkson Martin Warren Jacquie Rochman Bernice Selby Marilyn Gilmont Julie Shmueli Roz Tucker Michael Gordon Harvest Committee Alan Green Stephen Sklayne (Chair) Redbridge Sports & The Princess Alexandra Karen Krieger Jonathan Benton Entertainment Committee Home Fundraising Rochelle Melzack Derek Goldberg Andrew Klein – Chair Committee Shirley Poluck Miriam Gramby Daren Burney Joan Romain Barbara Shapiro Melvyn Zussman Barry Gershon (Chair until Sept 2012) Ivor Shapiro Sue Zussman Brian Levy Vincent Goldstein (Chair from Sept 2012) Leslie Sher Jon Jacobs Queenie Beer Marilyn Sher Kingsbury Aid Society Adam Shafron Roy Ellis Malcolm Cowen (Chair) Barry Soraff Stella Fifer Sam Beckman Centre for Stanley Brody Phil Spencer Sassoon Levi People Living with Dementia Pat Brody Esther Levi Sheree Charalampous Cyril Chapper Southend Aid Margaret Chapper Esther Levy Norman Zetter (Chairman) Maurice Davis Linda Paerse Stepney Jewish Day Centre Geoffrey Cohen Barbara Davis Barbara Posner Joyce Saffron (Chair) Pricilla Drizen Julie Da Costa Peter Fenton Miriam Goldman The Princess Alexandra Marion Davies Pat Goodman Jeffrey Greenstein Special Events Committee Heather Duffy Cynthia Green Sybil Greenstein Brian Eisenberg (Chair) Janet Foster Margaret Ingram Cynthia Jacobs Steven Brodie Marie Joseph Marcus Mann Norman Goldfoot Susan Lazarus Doreen Mann Janice Linden Marc Green Michele Saden Harold Stone Laurence Millstone Brian Levin Barbara Waterman Sylvia Stone Rochelle Obrart William Levy Freda Warshawsky Geoffrey Pepper Elisabeth Mandeya Vi & John Rubens House Ken Phillips Suzanne Markham Susan Cande (Chair) Options Henrietta Rabinovitch David Miller Sidney Berg Andrea Kaplin (Chair) Susan Sinclair Larni Mintz Ian Da Costa Michael Allen Susanne Small Stuart Nagler Lydia Freedman Ruth Allen Derek Silverstone David Pearlman Paula Selby Stuart Bloom Herta Vari David Peterman Marian Shelton Barry Bloombaum Sophie Zetter

Annual Review and Trustees’ Report Correct as of 31 March 2013 58 2012/13 59 In the spotlight.3_AR Aims P647 06/12/2013 11:27 Page 59 IN THE SPOTLIGHT…

MARCH 2013 David Rubenstein, founder and CEO of the Carlyle Group, was guest speaker at a business breakfast at the Berkeley Hotel in Knightsbridge in March. The event raised £30,000. MAY 2012 The Woman of Distinction luncheon was held in May at Phillips de Pury and Co. Awards went to writer Jill Shaw Ruddock (left) and comedian Ruby Wax. The event raised £65,000 for Jewish Care’s mental health services.

SEPTEMBER 2012 Lord Digby Jones was guest speaker at a Young Business Group event in central London. The event raised £3500. MAY 2012 Lord Sugar was guest speaker at a business breakfast at the Dorchester Hotel. The event raised £60,000. Pictured (from left): Matthew Weiner, chair of the Property committee, chief executive Simon Morris, Lord Sugar, chairman Steven Lewis, committee member Philip Lewis and sponsor Tony Page.

Annual Review and Trustees’ Report 2012/13 59 60-61 Patrons.4_Layout 2 06/12/2013 11:29 Page 60

PATRONS Jewish Care wishes to thank the following Patrons for their unstinting generosity. Their continuing support is so important to our work

Anthony Abrahams Wendy & Andrew Cohen Debra & Barry Gershon Claire & Michael Abrahams J Coller Foundation Hilary & Harvey Gilbert Charitable Trust Karen Ackerman & Warren Taylor Simone & Simon Collins Glentree International Stephen & Hayley Allan Rhona & Simon Conway Lynn & Stuart Glyn Lord Alliance of Manchester The Harold & Daphne Cooper Sarah & James Glyn Lisa & Paul Althasen Charitable Trust Pierette & Michael Goddard Joan & Robin Alvarez Katie & Marcus Cooper Michelle & Paul Godfrey Simmone & Barry Angel The Sidney & Elizabeth Corob Laurence & Josyane Gold Milly Apthorp Charitable Trust Charitable Trust Alison & Avi Goldberg Arbiter Music Trust Erika & David Crocker Gillian & Alan Goldberg John Austin The Cuby Charitable Trust Toni & Henny Goldenberg Sharon & Edward Azouz Steve Curtis Carolyn & Michael Goldhill Badian Family Malcolm Dagul Grete Goldhill Adrienne & Harvey Baker Brigitta & Manny Davidson Norma & Alan Goldman Ghila & Nori Bali Barbara & Mick Davis Philippa & Michael Goldmeier The Andrew Balint Charitable Trust Beryl & Neil Davis & Family Ann & Ronnie Goldstein The George Balint Charitable Trust Rita & Stanley Davis Edna & Peter Goldstein The Paul Balint Charitable Trust The Davis Family Sharon & Jonathan Goldstein Linda & Dennis Baylin Sir Evelyn & Lady de Rothschild Nicola & Vincent Goldstein BDO LLP The Dellal Foundation Sir Donald Gordon Pauline & Barry Beck Cyril Dennis MBE The Jane & Mike Grabiner Lesley & Michael Bennett Jonathan Dennis Charitable Trust Jonathan Bergwerk Richard Desmond The Grant Family Benson Black Memorial Trust James Diner Green/Lawson Family Carolyn & Harry Black Marion & Anthony Diner Gloria Green Su & Michael Blake Sir Harry Djanogly CBE & Lady Djanogly Claudia & Lloyd Green Sir Victor & Lady Blank Suzanne & Nick Doffman Tina & Philip Green Gisela & Tony Bloom Dollond Charitable Trust In memory of Philip Greenwold Linda & Tony Bloom Sarah & Lloyd Dorfman CBE Naomi & Jeffrey Greenwood The Patsy Bloom Charitable Trust Dame Vivien Duffield DBE Martine & Paul Groman-Marks The Bogod Family Wendy & Michael Dunitz Emma & Antony Grossman Sofiia Bogolyubov Ruth & Martin Dunitz Gerald Gundle Philanthropic Trust Tibor Bolcskei NJD Charitable Trust Joseph Hackmey Cathy & Anthony Bor Graham Edwards & Georgina Black Victor Harari Bosphorous Foundation Neville Eisenberg The Harhil Charitable Trust The Sir Clive Bourne Family Trust The Hai & Eppel Families Jacqui & John Harris CBE Marc Boyan Vivien & David Ereira Karen & Andrew Harris Bettina & Michael Bradfield Denise Esfandi Richard Harris & Esther Isaacs Brecher The Esfandi Charitable Foundation Rosa Harris Lauren & Keith Breslauer Fairacre Properties Sir Maurice & Lady Hatter Peggy & Paul Brett Marcia & Malcolm Feldman Lynda & Albert Hay Caroline & Alan Brill Priscilla & Alan Fenton Sir Michael & Lady Heller Doreen & Ronald Brown Lord & Lady Fink Susan & Andrew Heller Yvonne & Malcolm Brummer The Fisch Family Dr Terry & Mr John Heller Paula & Daren Burney Benita & Gerald Fogel Laura & James Hilton Susan & John Burns Debra Fox Ian Karet & Sara Hoffbrand Jackie & Richard Caring Claire & Michael Francies Miriam Hyams Irving & Gillian Carter & Family Joyce Freed David Hyman Sir Trevor Chinn CVO & Lady Chinn CBE Michèle & Keith Freedman Sir George Iacobescu CBE The City Bridge Trust Suzanne & Simon Friend & Lady Iacobescu Linda & Barry Clayman OBE Lyn Fuss Ingram Winter Green Sir Ronald & Lady Cohen Sir David Garrard Investec Specialist Bank The Sheila & Denis Cohen Jackie & Michael Gee Investream Charitable Trust Charitable Trust Nathan Gelber Pauline & Vincent Isaacs Smadar & David Cohen Moira & Colin Gershinson The J Isaacs Charitable Trust

Annual Review and Trustees’ Report 60 2012/13 60-61 Patrons.4_Layout 2 06/12/2013 11:29 Page 61

Linda & Michael Jacobs Charitable Trust Selina & David Marks Samuel Sebba Charitable Trust Lord & Lady Jacobs Leanne Mattey Isabelle & Ivor Seddon Louise & Alan Jacobs Ilana & David Metzger The Selig Charitable Trust Susie & Barry Jacobs Karen & Alex Midgen Masako & David Semaya The Jaffe Family Stacey & Matt Miller Elena & Eli Shahmoon Susan & Stephen James Philippa & Richard Mintz Steven Sharp & Family Elaine & Andrew Jaye Elizabeth & Ashley Mitchell The Archie Sherman Charitable Trust Harold & Valerie Joels Diana & Allan Morgenthau Melanie & Michael Sherwood Norman & Doreen Joels Moss Family Charitable Trust Charitable Foundation JUSACA Charitable Trust Jill & Brian Moss OBE Andrée & Howard Shore Susan & Neville Kahn Mountcharm Group Helene & Clive Kahn Jodi & Ezra Nahome James Shulman Lord & Lady Kalms MBE The Rosemarie Nathanson Jo & Barry Slavin Kantor Family Charitable Trust Elizabeth & Nigel Sloam Jerome Karet Nimrod Capital LLP The Sobell Foundation Rachel & Uzi Kattan Sue & Leo Noé – Rachel Charitable Trust Sir Harry & Lady Solomon Michael and Ilse Katz Foundation Louise & Michael Norton Sir Martin & Lady Sorrell Loren & Steven Kaye Tony Page The Spalter Family Myrna & Isaac Kaye Midge & Simon Palley Denise & Ivor Spiro KC Shasha Charitable Foundation Heidi & James Paradise Rosalyn & Nicholas Springer The Klein Family Nicola & Harold Pasha Patricia & Howard Stanton Karen & Ian Paul Dawn & Michael Koby Annabel & Joe Stelzer Sir Ralph Kohn FRS & Susan & David Pearl Ingrid & Simon Sterling Lady Zahava Kohn Pears Foundation Stonehage Charitable Trust Gerald Kraftman The Peires Family Foundation The Kyte Charitable Trust Gail & Alan Philipp Lord & Lady Sugar The Lambert Charitable Trust Ruth & Michael Phillips The Monty Sumray Family Trust Anita & Brook Land Sara & Paul Phillips Simone & Robert Suss Zara Land Anthony Phillips-Page Romie Tager QC & Esther Tager The Landau Foundation Sue & David Pollock Jillian & Alastair Theunissen Candy & Gary Landesberg Caroline & Lee Portnoi Carole & Paul Tisch Jean & Alan Landesberg Janis & Barry Prince & Family Topland Group The Laren Family RAGS The Torns Charitable Trust Dr Sam Lawson Claire & Rob Randall Walters Family Trust Shirley Lawson The Rapp Family Anna & Paul White Antonia & Peter Leach The Raven Charitable Trust The Hon Charles & Mrs Wigoder Lyn & Brian Leader Cramer Brigette & Walter Reid The Wilfred Morris Ross Charitable Trust Jane & Brian Leaver The Reuben Foundation The Maurice and Vivienne Wohl The Lee Family The Rind Foundation Philanthropic Foundation Lord & Lady Leigh Sir John Ritblat The Wolfson Family Charitable Trust The Kennedy Leigh Charitable Trust Bianca & Stuart Roden Rose & Dudley Leigh Dame Gail Ronson DBE & The Wolfson Foundation The Leslau Family Mr Gerald Ronson CBE Lord Leonard and Lady Estelle Wolfson Gillian & Dennis Levine The Rose Foundation Foundation Jonathan Levy & Charles Rifkind Marcelle & Jonathan Rose Ruth, Lady Wolfson Lord & Lady Levy Cecil Rosen Foundation Joanna & Charles Wolfson Townsley The Ralph Levy Charitable Company Elliot & Sue Rosenberg Vivienne & David Woolf Margot & Julian Lew Emma & Ian Rosenblatt Hilda & Marc Worth Alicia & Steven Lewis Linda & Harvey Rosenblatt Karen & Anthony Yadgaroff Hannah & David Lewis Nicola & Andrew Rosenfeld The Rt Hon Lord Young of Graffham Hilda & Cecil Lewis Charitable Trust Rosetrees & Lady Young Lewis, Press & Feinstein Families Lynne & Nigel Ross Anita & Poju Zabludowicz Bernard Lewis Family Charitable Trust Lord Rothschild OM GBE Dorit & Alex Zak Joan Lipkin-Edwards The Rubin Foundation Eddie & Sol Zakay The Loftus Family Lindsey & Gary Sacks The Deborah Louise Zamet The Betty & Aubrey Lynes Family Coral Samuel CBE Charitable Foundation Lucy & Anthony Lyons Emma & Marc Samuels Tamara & Jonathan Zenios Mark Lyttleton Nina & Roy Sandler Lynne & Brian Magnus The Stanley Sanger Foundation Laura & Stephen Zimmerman Gabriella & Warner Mandel Karen & Laurence Santi Debbie & Derek Zissman The Mandell Family Melanie & David Saul Paula & Paul Marber The Schimmel Family Adrianne & Clive Marks OBE Linda & David Schneiderman Rosemary & Michael Marks CBE Sir Bernard & Lady Schreier Correct as of 21 November 2013

Annual Review and Trustees’ Report 2012/13 61 62 Legators.3_Legators 06/12/2013 11:30 Page 62

LEGATORS We are deeply moved by the generosity of people who have passed away and have thoughtfully remembered Jewish Care in their wills

Robert Abraham Samuel Fyne Freda Mond Anita Aelion Marguerita-Lily Gabriel Ruby Morris Mary Alazrachi Jack Gavin Sarah Moses Ruth Ascher Miriam Gilbert Sylvia & Stanley Moss Trust Kenneth Baker Betty Gillon Frieda Muller Edna Benson Sidney Gingold Anna Munk Peter Bentley Gertrude Ginsbury Joseph Murray Diana Blumenthal Joyce Glass Sybil Ornstin Israel Bordoley Patricia Godfrey-Lewis William Osden Marie Botkin Sarah Goldberg David Brackman Rhoda Golding Margot Pollard Caroline Braham Salome Green Claire Press Mitzi Brandt Sidney Groffman Albert Riley Joseph Bromberg Solomon Gross Kathe Robbey Karola Bross Lilian Harris Michael Rosenshine Ralph Buckley Stanley Harris Arthur Ross Minnie Caplin Percy Hashfield David Ross Sidney Clarfelt Selwyn Hewitt Lorna Ross Michael & Isaac Cohen Hilde Hillman Marie Ross Sybil Collin Louise Holston Reuben Rothstein Sarah Conn Arnold Isaacs Louisa Sacks Laura Coronel Sadie Isaacs Rena & Stanley Sampson Dorothy Daiches Joseph Jackson Gertrude Schiller Irene Daniels Gertrude Jerichower Golda Davies Henry Kaufman Harold Sebag-Montefiore Lilian Davis Gilda Kaye Lilian Sherer Joseph De Jongh Leah Kosky Joyce Sherwood Anne Devroye Pearl Landau Shirley Solomons Joyce Diamond Diana Lawrence Inge-Lore Sommerfeld Margulies Discretionary Trust Fred & Gwendoline Lee Harvey Spack Leo & Ellen Dorffmann Sylvia Lee Edith Spivack Henry Du Bora Franziska Lesser Gertrud Stein Bette Edelson Judith Levinson Ruth Stern Eva Ehrenberg Edith Levy Phyllis Tack Diana Elkan Philip Levy Adolph Tuck Phyllis Ellis Martin Lewis Ruth Whyte Freda Errington David and Rachel Lilliman Alex Wilson Blanka Feiler Will Trust Patricia Hettie Wolfe Herta Ferster Michael Linde Raphael Fine Gunter Lubowski Frances Woolf Hymie Fisher Norman Magnus Lionel Woolf Lottie Frazer Martha Marx Tobias Woolfe Raoul Frenkel Ingrid Mazure Sidney Frosh Robert Mendoza Correct as of 31 March 2013

Annual Review and Trustees’ Report 62 2012/13 63 Thanks.3_Layout 2 06/12/2013 11:31 Page 63

THANK YOU… to the organisations, charitable trusts, statutory bodies and individuals whose generous support underpins everything we do

In common with other voluntary sector providers, Jewish Care needs to continually re-examine community service provision to take account of the changing needs of clients and the changing government agenda.

The income generated from both the community and statutory sources is used to maintain current service provision, but provides little opportunity for developing new meaningful initiatives.

During these financially challenging times, Jewish Care remains grateful for the continued support of the many organisations, charitable trusts and statutory bodies which continue to fund our work. Income of this type permits us to maintain our services and helps us plan to respond to emerging changes in community needs. the City Bridge Trust, the Rothschild Foundation We would like to thank (in no particular order) the (Hanadiv) Europe, the English Community Care Department of Health, the London Boroughs of Association, the National Association of Jewish Care Barking and Dagenham, Barnet, Bromley, Camden, Homes, Barnet LINK, Councillor Caroline Clapper Enfield, Hackney, Haringey, Harrow, Havering, (Watling Ward) of Hertfordshire County Council, the Hillingdon, Islington, Kensington and Chelsea, Six-Point Foundation, The London Stock Exchange Redbridge, Tower Hamlets, Waltham Forest, Group Foundation, The Eranda Foundation, The Ian Wandsworth, Bedfordshire County Council, Karten Charitable Trust, Oxford and St George’s Old Birmingham City Council, Brighton and Hove City Boys and Girls Club, The Jewish Youth Fund, the Council, East Sussex County Council, Essex County Javon Charitable Trust, the Cyril and Eve Jumbo Council, Hertfordshire County Council, Kent County Charitable Trust, the Children’s Aid Committee Council, Southend-on-Sea Borough Council, Charitable Fund, the Canary Wharf Group and Westminster City Council, the Sidney Gold Clifford Chance. Community Trust Fund, the Rayne Trust, the Southend and District Aid Society, the Maurits We are grateful for the continued support and Mulder Canter Charity, JAMI, World Jewish Relief, the advice given to Jewish Care by the Community League of Jewish Women and Edgware and District Security Trust. We would also like to thank the Reform Synagogue, Ellis Birk Youth Trust, the UJIA, Committee for Jewish Claims in Austria and the City & Hackney PCT, NHS Barnet, NHS Enfield, Conference on Jewish Material Claims against Haringey PCT, Harrow PCT, Kensington and Chelsea Germany, Inc. PCT, Redbridge PCT, Tower Hamlets PCT, NHS Westminster, Barts and The London Charity, the We would like to thank the Otto Schiff Housing Beneficentia Stiftung Foundation, The King’s Fund, Association and its chairman, Ashley Mitchell, for the Lewis Foundation, The Samuel Sebba Charitable their tremendous understanding and ongoing Trust, Pears Foundation, the family of the late support of Jewish Care. Maurice Lawson, the Kennedy Leigh Charitable Trust, the family of the late Betty and Aubrey Lynes, And finally, thank you to all our individual donors the Jewish Volunteering Network, the Jewish and volunteers without whom so much of our work Agency for Israel, the UJA Federation of New York, would not be possible.

Annual Review and Trustees’ Report 2012/13 63 64-65 Directory.3_64-65 06/12/2013 11:33 Page 64

REMEMBER WHAT WE DO A guide to our services and the many different ways we can support, guide or help you

COMMUNITY SUPPORT AND INDEPENDENT LIVING SOCIAL WORK SERVICE Offering independent living within a A qualified and experienced team who support supportive setting. individuals, families and communities to enable ■ Selig Court, Golders Green people to make a meaningful difference to their ■ Shebson Lodge, Southend lives, with dignity and choice. COMMUNITY CENTRES With extensive knowledge of the health, Where the community can come together voluntary and social care world they provide to socialise, learn, eat and have fun. advice, support and advocacy across London ■ Brenner Jewish Community Centre and the South East. at Raine House, Stamford Hill CARE HOMES ■ Michael Sobell Jewish Community Centre, Golders Green Designed to enable residents to receive high ■ Redbridge Jewish Community Centre quality residential, nursing and dementia care (Sinclair House) KEITH GOLD in an environment that promotes meaningful lives. ■ Southend and Westcliff Community Centre ■ Stepney Jewish Community Centre ■ Clore Manor, Hendon. Personal & dementia care DAY CENTRES ■ Ella & Ridley Jacobs House, Hendon. Offering a wide programme of activities for Personal & dementia care older people, enabling them to remain ■ Hyman Fine House, Brighton. active and connected to their community. Personal, dementia & nursing care ■ Edgware & Harrow Jewish Day Centre 3 ■ Lady Sarah Cohen House, Friern Barnet. Dementia & nursing care CENTRES FOR PEOPLE LIVING ■ Otto Schiff, Golders Green. WITH DEMENTIA Dementia & nursing care Provides stimulation and therapeutic ■ The Princess Alexandra Home, Stanmore. activities in a safe and fun environment. Personal & nursing care ■ The Dennis Centre, Ilford ■ Rela Goldhill Lodge, Golders Green ■ Leonard Sainer Centre, Edgware Physically disabled, aged 18+ ■ ■ Rosetrees, Friern Barnet. Sam Beckman Centre, Hendon Personal & dementia care SIDNEY AUSTIN ■ Rubens House, North Finchley. THE KENNEDY LEIGH HOME CARE SERVICE Personal & dementia care Enables clients to remain living ■ Vi & John Rubens House, Ilford. independently in their own homes. Personal, dementia & nursing care AVAILABLE IN: PHOTOS: JUSTIN GRAINGE UNLESS NOTED ■ NE London CONNECT@ CENTRES ■ NW London Offering a choice of cultural, social and ■ Redbridge leisure pursuits, for the young@heart ■ Southend & Westcliff aged 55+. DEMENTIA ACTIVITY GROUPS ■ connect@kenton 1 ■ Stamford Hill ■ connect@southgate 2 ■ Southend-on-Sea ■ connect@southend 5 ■ Stepney

Annual Review and Trustees’ Report 64 2012/13 64-65 Directory.3_64-65 06/12/2013 11:33 Page 65

All our services can be accessed by calling Jewish Care Direct, our confidential helpline that will give you information and advice about all of Jewish Care’s services. It is staffed by experienced and knowledgeable professionals, so whatever you need to find out, your call will be treated in a warm and sympathetic manner. If we are not able to offer a Jewish Care service that meets your needs, we can help by referring you to other external organisations. Its opening hours are: Monday to Thursday 8.30am – 5.30pm and Friday 8.30am – 5pm (until 2pm in winter). You can contact Jewish Care Direct by calling 020 8922 2222, visiting us at www.jewishcare.org or emailing us at [email protected]

HOLOCAUST SURVIVORS AND ■ Stroke Club, East Barnet 1 in association with Kenton United Synagogue REFUGEE SERVICES ■ Active 8, Golders Green 2 in association with Southgate Progressive Synagogue The Holocaust Survivors’ Centre is a place for Support, skills and understanding for people 3 in association with the League of Jewish survivors to meet, with specially designed with neurological conditions (including Women and Edgware & District Reform activities. Shalvata provides for the thera- Parkinson’s, stroke, MS and MND) Synagogue peutic needs of survivors and their families. ■ Multiple sclerosis support groups, Edgware 4 with the support of World Jewish Relief ■ ■ Holocaust Survivors’ Centre, Hendon 4 Barnet Carers Hub, Golders Green 5 in association with Southend & Westcliff ■ Shalvata, Hendon 4 Hebrew Congregation MENTAL HEALTH RESIDENTIAL HOMES 6 In association with RNID ■ Monthly support sessions, Redbridge Offering independent living within a 7 In association with the Jewish Bereavement DISABILITY SERVICES supportive environment for people with long Counselling Service term mental health needs. Services designed for those with various disabilities, promoting independence and ■ Jack Gardner House, Golders Green choice. ■ Sidney Corob House, West Hampstead ■ Karten CTEC Centre Golders Green & Redbridge MENTAL HEALTH ■ KC Shasha Centre for JAMI and Jewish Care have formed a Talking News & Books partnership to create a single integrated ■ Tay Sachs Screenings mental health service for the Jewish community. Each Centre for Wellbeing ■ Carers Disability Support Group provides individual support using ■ Hearing aid support surgeries, therapeutic, social and cultural activities Redbridge 6 enabling people to maintain their independence and enhance their wellbeing. SUPPORT AND SOCIAL GROUPS Jami, Olympia House, London BEREAVEMENT GROUPS ■ Aftershock, Edgware 7 ACTIVITIES AND COURSES INCLUDE: ■ Butterflies, Golders Green 7 ■ Healthy living ■ Moving On, Redbridge ■ Personal development ■ Minus One, Golders Green ■ Life coaching

SOCIAL ■ Social networking ■ care4cafe, Golders Green ■ Education and prospects A mutually supportive group for people under the age of 70 living with dementia and their LOCATED AT: carers. ■ Jami House, Golders Green ■ New Links, Golders Green Covering North West and Central London For singles aged 60+ ■ Martin B Cohen Centre for Wellbeing ■ The Hillside Club, Stamford Hill Edgware Cultural and social group for the over 50s Covering North West London and ■ Young@Herts, Hertfordshire Hertfordshire Social group for the over 55s ■ Mitkadem Centre for Wellbeing Redbridge SUPPORT Covering North East London and Essex ■ Singular Challenge 1 + 2, Golders Green Singular Challenge 1 is a support group ■ Kadimah Centre for Wellbeing for those going through the early stages of Stamford Hill separation and divorce. Group 2 is for Covering East and North East London and those moving on from group 1. South London KEITH GOLD

Annual Review and Trustees’ Report 2012/13 65 66 Back Cover.3_Back cover 06/12/2013 11:36 Page 56

jewishcare.org

Amélie House, Maurice and Vivienne Wohl Campus, 221 Golders Green Road, London NW11 9DQ Telephone: 020 8922 2000 Fax: 020 8201 3897 Email: [email protected] Charity Registration Number 802559 Registered in England Number 2447900

Registered address: as above