26 Corlic Street, Greenock, PA15 3LJ

Consultation Analysis Report

Between NHS Greater Glasgow & Clyde and Mr Edward McAnerney

Published 18 March 2019

CONTENTS

Page

Regulation

Consultation Purpose

Methodology

Consultation Summary

Statistical Output from Questionnaire

Appendices

1. Joint Consultation Plan – final 2. Greenock Telegraph Newspaper advertisement (including Word version for Formatted: Bullets and Numbering clarity) 3. NHSGG&C Social Media Programme 4. Stakeholders consulted by NHSGG&C 5. Questionnaire

Declaration of Agreement

REGULATION

Amendments to the National Health Service (Pharmaceutical Services) (Scotland) Regulations 2009 were made in June 2014, introducing changes to public consultation arrangements in respect of applications to join a Health Board’s Pharmaceutical List.

The amended arrangements now require an Intended Applicant (IA) to work with the Board and undertake a joint public consultation. The consultation must aim to reach, as far as possible, the majority of residents within an identified neighbourhood in which the proposed premises are located. At the end of the consultation, an agreed Consultation Analysis Report (CAR) must be sent to the Pharmacy Practices Committee (PPC) Chair.

CONSULTATION PURPOSE

The aim of the public consultation was to:

• assess the views of local people as to whether they believe there was adequate access to pharmacy services within the neighbourhood identified by the Intended Applicant (outlined on map below) for premises proposed at 26 Corlic Street, Greenock, PA15 3LJ

• measure the level of public support for a new pharmacy in this area.

Location map of premises and neighbourhood identified by Mr Edward McAnerney.

METHODOLOGY

The Health Board and Mr Edward McAnerney initially met on 25 April 2018. A subsequent Joint Consultation Meeting took place on 10 August 2018 during which the public consultation content, scope, methods of public engagement and commencement date were agreed and a Consultation Plan developed ( Appendix 1 ). The consultation commenced on 10 September 2018 and ended on 17 January 2019, a total of 90 working days. The local holidays on 25 & 26 December and 1 & 2 January 2019 occurred during this consultation and as such were discounted.

On 10 September 2018 the consultation commenced through the following:

• Inverclyde HSCP’s Solus Screen advertisement - see Appendix 1 for details • Greenock Telegraph Newspaper Advertisment (Appendix 2) • NHSGG&C Social Media Programme (Appendix 3) • Stakeholders consulted by NHSGG&C (Appendix 4) • Questionnaire - appearing on Board Website (Appendix 5)

All communications encouraged responses using the electronic questionnaire available from the Board’s website during the consultation period.

In recognition that some members of the public would not be able to access the electronic questionnaire, it was also made available (on request) in paper format and translated in other languages. A large font type paper version was also available.

In recognition that some of the public might not wish to complete the questionnaire but would like to make general comments (letter/email), it was agreed that if received, comments would also be included within the CAR. No such comments were recieved .

Details of further activity undertaken during the Joint Consultation Exercise is detailed at Appendix 1

CONSULTATION SUMMARY

In 2017 the population of the neighbourhood identified by the Intended Applicant was 3133 (Small Area Population Estimate - SAPE). This figure comprised as follows:

SO1010897 - Greenock Town Centre & East Central 0 08 - 745 SO1010898 - Greenock East – 01 - 584 SO1010899 – Greenock East – 02 - 541 SO1010900 – Greenock East – 03 - 610 SO1010901 – Greenock East – 04 - 653

The public consultation would however have been available to a much wider population, including people living in the wider area around the neighbourhood as well as those commuting into this general area e.g. for employment.

During the consultation period: 100 postal questionnaires and 45 electronic questionnaires were received. Of the 145 questionnaires received 99% were submitted from individuals.

1 postal questionnaire was received on 22 January 2019, 1 on 28 January and 3 on 1 February 2019. As the consultation period had ended on 17 January 2019 these questionnaire’s have been disounted. 100 paper copies of the questionnaire was requested by the Intended Applicant; however there were no other requests from members of the public for questionnaires in paper, large font type or, translated in other languages.

The majority of the survey responders :

• Agreed with the proposed neighbourhood for the pharmacy – 102 (72.86%) ; • Lived within the proposed neighbourhood 128 (93.43%) ; • Agreed the current services to the neighbourhood were adequate - 51.20%; • Have ease of access to a Community Pharmacy 78 (56.9%); • Agreed the location of the proposed premises would provide adequate access to pharmaceutical services in and to the neighbourhood – 81 (57.04%) ; • Agreed the proposed Monday-Friday opening hours were just right – 98 (72.59%) ; • Agreed the proposed Saturday opening hours were just right – 97 (72.93%) ; • Agreed the services were needed within the neighbourhood – 64.48%; • Agreed the proposed application would have a positive impact on the neighbourhood in having a new community pharmacy - 97 (69.30%); • Agreed the proposed pharmacy would have an impact on other healthcare providers; 64 (45.07%) and • Supported the opening of a new pharmacy at - Corlic Street 101 (70.63%)

Generally, the responders believed that the proposed NHS services were needed within the neighbourhood but were unable to identify any other services that might be needed.

Both parties noted agreeing to this report that responses appeared to be personalised and made independently given the range of opinions expressed and vocabulary used.

Joint Public Consultation for 26 Corlic Street, Greenock, PA15 3LH

Timeline graph identifying the numbers of questionnaires and the dates they were recorded.

Please note, the Joint Consultation ended on 17 January 2019, however, the postal returns received were entered between 15 and 25 January 2019

30 Timeline 25

0 10.09.2018 11.09.2018 13.09.2018 13.09.2018 14.09.2018 15.09.2018 17.09.2018 18.09.2018 20.09.2018 21.09.2018 22.09.2018 23.09.2018 24.09.2018 26.09.2018 27.09.2018 29.09.2018 06.10.2018 17.10.2018 18.10.2018 31.10.2018 13.12.2018 08.01.2019 10.01.2019 11.01.2019 14.01.2019 15.01.2019 16.01.2019 17.01.2019 22.01.2019 23.01.2019 24.01.2019 25.01.2019

Total Survey Response Information (N) %

Submitted responses: Public weblink 145 99

Survey opened by respondents 213 145

Started responding 146 100

Question 1

Do you think the area in the above map describes the ‘neighbourhood’ where the proposed community pharmacy will be situated?

Answer Options Response Count Response Percent Yes 102 72.86% No 34 24.28% Don't Know 4 2.86% Totals 140 100%

72.86% 80.00%

70.00%

60.00%

50.00%

40.00% 24.28% 30.00%

20.00% 2.86% 10.00%

0.00% Yes No Don't Know

Responses

McDades pharmacy already covers this area well. Based on Belville St which is only 0.6 miles away Less than half a mile away from the proposed shop is McDade’s that already provide an excellent service to this area The edge of this ‘neighbourhood’ is very close to the pharmacy already in the area, there is no need for a second one in the same area The area in the map does not include most of the east end and it’s not included in the map as there is already a pharmacy which provides all the services required to the whole of the ‘east end’ 8

The area is larger than in the map, the reason the rest hasn’t been included is due to the fact there is already a pharmacy which happens to be about 0.2miles away from the edge of the boundary The bit right beside this just happens to have a pharmacy in it, the current pharmacy serving the area is a street away from the edge of the boundary The map conveniently stops in a place about 0.2 miles away from the current pharmacy, the area already has a pharmacy and this intended one is too close already a pharmacy in that area so theres no need The area is larger than this and has a pharmacy already in it, strange where the boundary is considering it ends about 0.3 miles away from the current pharmacy The neighbourhood is bigger and the boundary suspiciously ends very close to the existing pharmacy. Convenient The area is much larger than in the map provided and already has a pharmacy just outside the made up boundary It doesn’t include most of the rest of the neighbourhood, that’s not surprising considering there is a pharmacy very close to the boundary, I wonder why?! Border stops just before current pharmacy, I wonder why Very funny that the it stops just before the chemist that is already there, I wonder why!! Mr McAnerney seems to have not remembered the area is bigger, surprising when just outside his boundary is the current chemist who has and is serving this whole area so well Half of the area is missing and the other half has my pharmacy in it which shows this is a waste of time and money NEIGHBOURHOOD PROBABLY BIGGER THAN SHOWN There is pharmacy in the area Can't see the map. MAP NOT VERY CLEAR The area is large enough to sustain a neighbourhood pharmacy. This area is lacking in such an establishment. the area adjoining this outline is served however this area and indeed the demographic would be ideally suited to a pharmacy. Older and infirm residents within this area will at present perhaps be struggling due to the nature of the geography of this hillside located area. i do not personally live in this area however i do have elderly relatives and i am engaging in this in response to discussions i have had with them AS IT SEEMS TO TAKE IN THE WHOLE MAUKINHILL RESIDENTS GOT TO GO IN THE TOWN Area need a medical facility badly. There are no chemists within walking distance , this will help Yes map details the proposed community pharmacy It will be convenient for most people in the area Lot old residents As far as I can swee this includes north & south Maukinhill and Strone Farm. This is my area Covers areas within easy travel distance BOTH LEVEN ROAD & STRONE ARE VERTALLY ISLANDS WITH 2 POINT OF ENTRY EACH I KNOW THE EAREA USED TO WORK IN AREA MANY YEARS AGO Because there are empty premises that would be great for a chemist 9

I MYSELF HAVE TO GO TO TOWN FOR MY MEDICATION ITS A GOOD AREA FOR A CHEMIST YES ITS THE LOCATION OF OLD SHOP AREA TOO LARGE It would be within walking distance and benefit for he elderly and infirm CORLIC ST AND THE AREA SURROUNDING IT ARE WITHIN THE AREA INDICATED Yes a new pharmacy in the neighbourhood area would be good as a lot of people have to go a distance The pharmacy is close enough for me to use. I would be inclined to use this pharmacy ITS BESIDE OTHER SHOPS SO WOULD BE CONVIENT Nearest Pharmacy WELL I AM IN BULLOCH ROAD WOULD BE VERY HANDY LOOK AT MAP WELL NEEDED SERVICE FOR AMOUNT OF PEOPLE IN AREA YES THE PREIOUS ONE WAS WELL USED, HOWEVER IT WAS BROKEN INTO BY I ASSUME ADDICS EASYER TO GET MEDS Looks like the road running from Burnhead St/Corlic St and down towards shops at Corlic St/Millar St This area has no pharmacy at present which is easy to get to for the elderly or vunerable to get to with ease. Just moved to this area No alternative within this location

Question 2

Do you live within the above neighbourhood?

Answer Options Response Count Response Percent Yes 128 93.43% No 9 6.57% Totals 137 100%

93.43%

100.00%

90.00%

80.00%

70.00%

60.00%

50.00%

40.00%

30.00% 6.57% 20.00%

10.00%

0.00% Yes No

Question 3

Below is a list of services currently provided by other community pharmacies in/to the neighbourhood. Do you think the current provision is adequate?

Don't Yes No Total Know 75 45 10 130 Pharmaceutical services 57.69% 34.62% 7.69% 77 49 16 142 NHS prescriptions - dispensing 54.22% 34.51% 11.27% 80 42 18 140 Minor Ailment Service - supply of medicines 57.14% 30% 12.86% Pharmaceutical Public Health Services including smoking 67 40 32 139 cessation and supply of emergency hormonal contraception 48.2% 28.78% 23.02% Chronic Medication Service – for people with long term 72 42 28 142 conditions 50.7% 29.58% 19.72% 62 46 31 139 Substance Misuse Services 44.61% 33.09% 22.3% Stoma Service - appliance supply for patient with a 68 31 41 140 colostomy or urostomy 48.57% 22.14% 29.29% Unscheduled Care - urgent health matters / supply of 69 43 28 140 emergency prescription medicines 49.29% 30.71% 20% 68 34 32 134 Provision of Pharmacy First Service 50.75% 25.37% 23.88% Total 638 372 236 1246

Question 4

Do you or your representatives experience any issues or challenges accessing a community pharmacy/or do you already have ease of access to one?

Answer Options Response Count Response Percent Experience 49 35.8% Issues/Challenges Have ease of access 78 56.9% Don’t know 10 7.3% Totals 137 100%

56.90%

60.00%

50.00% 35.80%

40.00%

30.00%

20.00% 7.30%

10.00%

0.00% Experience Have ease of access Don’t know Issues/Challenges

Responses

I use the seevices already provided Current services are more than adequate, we have a very accessible pharmacy in the area, we don’t need another one The current chemist is more than adequate, and only a few hundreds yards away from the edge of the area outlined in the map, therefore a second one isn’t required The area is well served by the current pharmacy HAVE ALWAYS USED MCDADES PHARMACY NO ISSUES 13

MCDADE PHARMACY MORTON TERRACE GREENOCK McDade’s order and deliver my prescription for me Mcdades are very good at delivering my meds Mcdades deliver what I need I collect my medication from the pharmacy which is already in the area, they organise everything for me, if I can’t get out they deliver it to me if I give them a phone, fantastic service if i am unable to go into the pharmacy the staff are more than happy to deliver my prescription to me I have ease of access as mcdades deliver my prescription to me, very good service Mcdades deliver to me and I have no issues accessing their service, they are one phone call away and have never let me down, don’t damage this valuable asset to the area please. Mcdades deliver my tablets to me, there is no need for another pharmacy in the area. Area is well provided for and not needed. I don’t have any issues accessing the current pharmacy, I like to go in myself to collect what I need, if I need it they will deliver to me, mcdades have a lovely girl in a wee car who delivers to us if we need them. I have ease of access because I get mine delivered by mcdades, they even walked to my house last year and delivered to me during all that snow! That’s service! My box is delivered to me by mcdades, fantastic service My box is delivered to me without fail, mcdades provide everything needed in the whole area, not the one that seems to suit this application RELIANT ON PUBLIC TRANSPORT OR TAXIS Have to travel by bus We do not have any of these services in this area, to get any of these services you have to get a bus Ideal centre pharmacy. Often have to return for balance. 2 bus rides extra, any other pharmacy bus rides and often long waits. have to trael into town ie 2 buses their & back NEED TO GET A BUS INTO TOWN TO VISIT PHARMACY I STAY QUITE FAR FROM A PHARMACY AND HAVE TO TAKE A BUS T + FROM PHARMACY OR ITS ABOUT A HALF HOUR WALK TO IT AND HALF HOUR BACK. We have to take the Bus/car to access other pharmacies to receive my daily prescription need to travel to town in all weathers on a daily basis HAVE TO GET A BUS INTO TOWN Nearest pharmacy is a bus journey away DONT HAVE TRANSPORT. SO HAVE TO RELY ON BUS Bus route is excellent even for people who don't have access to a car. No car at the moment so have to get bus into town. Unsure of opening times at chemist in Belville Street Have to travel & there is no whrere to park at it TO FAR AWAY TRAVLLING DISTANCE 1 pharmacy in area, otherwise all based in town centre. 14

All the family drive HAVE TO GO IN TOWN FOR SCRIPT If I was did not have a car would not say that I have ease of access. Having a Pharmacy back within or area would be beneficial I move access as I own a car but a more local/closer pharmacy would be good for other people CAN DRIVE TO NEAREST CHEMIST As a driver, I find it easy to get to pharmacy, local or other wise HAVE TO WAIT TO SOMEONE IS GOING TO GREENOCK TOWN CENTER TO GET MY MEDS I recently moved to the area & used tesco/Boots pharmacy, there is always a long wait for prescription, if we had a local pharmacy, you get to know the staff & feel comfortable asking for help or advice. I travel to Mr McAnerney pharmacy @ barrs cottage & find the staff very helpful & friendly. By opening in my local area this would save me a lot of travel time. Only that people don't have to travel far for their medication, I would use the pharmacist and my children also. My family aren't on any medication Drive so can get to one easily. I DRIVE SO I DONT HAVE ANY ISSIES. BUT THIS WOULD BE BENIFICAL A THERE IS A LOT OF ELDERLY & DISABLED PEOPL IN THE AREA I'm a driver The nearest pharmacy in Belville Street has parking problems for access and residents from Corlic Street area have quite a distance to travel for a chemist. Parking once you go there I avoid it altogether OTHERS REQUIRE TRANSPORT; PARKING POOR |Due to the age of my relatives they find it difficult accessing the lower end of the area and indeed over winter months this is more so true than in fair weather I have family who are wheelchair users find it difficult to get to other Pharmacies and the usually go further to Port Glasgow, having a Chemist near to our home will make this a million times easier. I have family who get daily and weekly prescriptions, I have to drive them to other pharnacies in Greenock. My sister in law uses a wheelchair and it would be much easier if there was a more local pharmacy. I have a child who has been unwell, a chemist nearby would make getting medicine for my children easier and less stressful. I suffer from several health issues including seizures, my wife is wheelchair bound and has no movement in her arm, we both need carers and we usually have to get family to either take us to get prescriptions or pick them up for us. Certain medication not in stock, also the high demand of the substance missuse patients over crowding the pharmacies - which leaves other customers / collection of prescriptions. No separation of a queue system or a privacy booth so we do not need to see the people been handed there medication in front of a queue - do not need to be in this atmosphere! I use a wheel chair Dont always have new medication or equipment straight away - Need to order The period of time to get a prescription processed. The nearest pharmacy is Bellvile st it is quite a walking distance MY PARTNER AND I HAVE LONG TERM ILLNESSES, NEAREST PHARMACY IS TESCO OR MCDAIDS ON BELVILLE STREET 15

THE NEAREST CHEMIST DOSE NOT STOCK A LOT OF MEDICTIONPLUS YOU HAVE TO WAIT FOR DAYS FOR NORMAL THINGS CHEMIST NEAREST BELVILLE ST STAFF ARE VERY HELPFUL AT PRESENT PHARMACY Ive never known a pharmacy to bar people so much who have problems with drugs as Bellive St McDade is a joke of a chemist NO DRUG ADDICTS GETTING METHADONE THE PROPOSED SITE WOULD BE ALOT CLOSER AND EASIER TO ACCESS The only other pharmacy near is out of neighbourhood MacDades Belville Street. THE HEALTH CENTRE HAS A PHARMACY. IT IS EASYJUST TO GO THERE AFTER THE DOCTOR. A COMMUNITY PHARMACY SOUND GOOD closes for lunch closed early on Saturday THERE ARE MANY PEOPLE DISABLED IN THIS AREA WHO ARE NOT ABLE TO GET TO THE NEAREST CHEMIST PREVIOUSLY STAYED IN THIS AREA POOR SERVICE. AREA I STAY IN NOW IS A LOT BETTER I get my weekly prescription from Boots but it would be better if it was nearer casue ive got to get my daughter to go in the town every week to pick my medication up I am a Home support worker, and my clients do not have easy access to a pharmacy for there medication or if there was a problem with their medication it is hard for them or family to solve this as alot of them have to go into town or Gourock for their medication. Both myself & husband use the one at our doctors Practice but his New one would be very handy as it is right were we live As just moved would be handy to use a pharmacy closer to me

Question 5

If a community pharmacy opened at these premises would it change the way you currently access NHS pharmaceutical services?

Answer Options Response Count Response Percent Yes 81 57.04% No 56 39.44% Don't Know 5 3.52% Totals 142 100%

57.04%

60.00%

50.00% 39.44%

40.00%

30.00%

20.00%

3.52% 10.00%

0.00% Yes No Don't Know

Responses

My wife,s parents live in the Corlic Street neighbourhood area, are elderly and not in the best of health. A pharmacy nearer would be ideal for them. not me personally but elderly family members would benefit greatly I would use it There is pharmacy already providing a very good service to this area which I use McDade’s chemist cover this area The area is well served by the current pharmacy which is in the area 17

McDade’s offer the services I need I use mcdades Why would I change when I have everything I need from mcdades already get everything I need at McDades Not needed and no point in the nhs spending more money on a service we already have Why would I change when the neighbour is serviced well by mcdades, area does not need another one. Why would we when we have ine We do not need it, already have one! We have used mcdades for all these years, why would we change when we don’t need it. NO ISSUES WITH CURRENT PHARMACY I USE MCDADE'S PHARMACY IN MORTON TERRACE GREENOCK Access to pharmacy in town which is close to doctors I would no used a local pharmacy who are reliable & efficient. I prefer to use larger pharmacies in town to avoid drug misusers hanging around outside It’s not needed and money is better being spent in other areas that it is needed Not needed in the area Not required Why would I! Why would the nhs pay to provide these services twice to the same area, not a good use of precious resources Because it’s not needed Because it’s not needed and no promises of dentists or subways that McAnerney is trying to use to entice the area would make us use him, he has his own shop in the town already Another Pharmacy isn't required I usually travel to Barr's Cottage for my weekly prescription, I live in the Strone area and would appreciate a Chemist nearby as I have young children, and a chemist on Corlic street would be easier to get to, without using public transport. I have older family members who find it very difficult to get to other nearby chemists. There are no pharmacy in the Strone (Corlic street) area, there are many elderly people who would benefit from one here. I would not have to travel so far for the services I need and use. Yes it would be easier and cheaper rather than travelling beyond area. IT WOULD BENISFICIAL TO MYSELF AND THE OLDER GENERTION IT WOULD EASIER TO GET PRESCRIPTIONS BECAUSE IT IS LOCAL I would us it . Save me going to Tesco or boots. Closer to obtain calpol, plasters, cough sweets and headrin, think it a great idea. It means i dont have to get my daughter to go in the town every week to get my medication It would be easeir to get to. because if there is to be a New one it will be handy for myself & husband as its right beside were we live 18

DONT HAVE TO RELY ON PEOPLE GOING TO GREENOCK TOWN CENTER I would frequently use it, as there is only one other in this area. I WOULD USE IT CLOSER TO HOME I wouldn't have to travel for my prescriptions Would be so much nearer for us EASIER TO GET TOO WHEN UNWELL IT WOULD BE CONVIOUEIT AND EASIER TO GET PRESCRIPTION Would use the pharmacy for handiness IT would be really good to have a chemist near myself INSTEAD OF GOING TO BELVIEW STREET IT WOULD A LOT EASIER TO GO THERE INSTEDE I would use it for my minor ailments and the of my 2 weekly prescrition I WOULD USE IT I would use it reguarly I WOULD HAVE IT ON MY DOORSTEP I would use the Pharmacy for advise before contacting NHS if possible EASIER TO PICK UP PRESCRIPTIONS Services will be within walking distance from my house Be closer to walk too, instead of driving & could use this more for minor ailments, I have to travel a distance to the nearest one Location closer ease of access More local to me I WOULD HAVE ALOT EASIER ACCESS AND CAN PICK UP MY MAMS MEDS ON WAY TO HER HOUSE INSTEAD OF HAVING TO PASS HER HOUSE TO GO PICK THE MEDS UP we could walk there I then wouidn't have to ravel outwith my area It would cut down money I cant afford on buses on a daily basis this is £4.50 per day from my budget I WOULD US THE COMMUNITY PHARMACY AS IT WOULD SAVE TIME GOING INTO TOWN I would prefer it as it would be closer to my home WOULDN'T NEED TO TRAVEL TO THE TOWN CENTRE TAKING ABOUT 2HRS ROUND TRIP ITS AGAIN A LOT CLOSER GIVE ANOTHER OPTION IF TO GO TO OTHER PHARMACY IT WOULD BE BENICICIAL , SAVING A JOURNEY TO HEALTH CENTRE / OTHER PHARMACY It would be easier to get too Would give me more options & not tied to just current local chemist The pharmacy would be within walking distance for me, so I would utalise it. 19

I COULD COLLECT MY REPEAT PRESCRIPTION FROM HERE INSTEAD COULD USE IT FOR PRESCRIPTIONS NEAR TO PUT IN REPET PRE - IF THE HAD ITEMS BOTH MY WIFE AND MYSELF HAVE WEEKLY MEDICATION ISSED BY TGHE NEAREST CHEMIST I HAVE A CHEMIST TO COLEECT CLOSER TO HOME easier access to prescriptions, sometimes dont have time to collect BUT AS LONG IT IS NOT USED FOR JUNKIES/METHADONE IDONT WANT TO GO TO THE PHARMACY WHEE THEREARE JUNKIES OUTSIDE LIKE KILBAINE ST Only if it does not use the methadone program I would get them to uplift my prescription and I'd collect them from the pharmacy. I'd go there to ask advice form the pharmacist. I think it would provide all medicines on domand rather that having to return. DONT LIVE IN THAT SPECIFIC AREA Currently use tesco pharmcy with average waiting time of 1 hour, New location only 2 ins from home.

Question 6

What do you think about the intended applicant’s proposed opening hours?

Don't Just Right Too short Too long Total Know Monday to Friday 9:00am – 98 9 2 26 135 5.30pm 72.59% 6.67% 1.48% 19.26% 97 8 2 26 133 Saturday 9:00am – 1:00pm 72.93% 6.02% 1.5% 19.55% Total 195 17 4 52 268

Responses the exact same opening hours at McDades This is not necessary Won’t affect me as I won’t be using them Not relevant Not needed It’s not required so doesn’t matter about opening hours Won’t make any difference to me what hours they want to open Makes no difference Service is not required in this area Don’t care, not required Won’t make any difference because I won’t be using it, we have all we need from mcdades, it’s an insult to say that that mcdades aren’t good enough and the letter we received was a disgrace Shouldn’t be allowed so it’s too long Don’t care, it’s not needed and we don’t want it Don’t care, he could open 24 hours and it would make no diffference NOT INERESTED IN PHARMACY OPENING IN AREA Ideal opening hours for residents. Reasonable times for a local chemist. That's fine. THESE HOURS TO ME SEEM LIKE THE BEST FOR EVERYONE Usual opening times of any pharmacy. These opening hours are sufficinet In line with most pharmacys PROPER OPENING HOURS IDEAL 21

SAME AS MOST OTHERS PROVIDE THAT WOULD BE ABOUT RIGHT THERE IS PLENTY OF TIME IN THESE PROPOSE HOURS NORMAL BUSINESS HOURS Exact same times as other pharmacy perfect timings seeing as they are the exact same as McDades This is the same as other further away pharmacies. In alignment with most pharmacy hours and are the times that users would expect to find it open It would be good if it opens till 2/3pm If it was opened it would need to provide a service outwith GP hours to allow working access to pharmacy services. As long as people aren't hanging about the place. With it staying open instead of one hour lunch break I think it would be more convenient if Saturday was 9am - 2pm at least. SAT SHOULD BE LONGER HAVING PREMISES OPENED ON SATURDAY IS MY ONLY CHANCE TO ACCESS PHARMACY WITH OUT TAKING TIME OFF WORK Most shops are often on should a needle exchange should be open as much as possible to stop the spread of blood bourne viruses. It would also to be available for a bigger selection of different gauge needles as in the crisis centre Think having any extend hours espically through the winter months would not be suitable for staff supporting the services AS I WORK THOSE HOURS DO NOT SUIT ME Having a sunday service would be beneficial, especially if a doctor leaves a prescription. Quicker access to medicine DOCTORS TO YOUR HOUSE IN ANY 24-7 SHOULD BE A LATTER OPENING BETWEEN 8 - 10PM IN THE EVENING Sometime I have ran out of calpol and I have to travel to Tescos in a taxi to buy it. Some people relay on cornor shops in this are because its handy and near schools/nursarys. Any later would cause issues as stated above Assume mistake re days above (should be Sunday 9-1?) not ideal for those of us who work. 6pm would be much better. Flexible time to access

Question 7

Below is a list of NHS services which the intended applicant wants to provide. Do you think these services are needed within this neighbourhood?

Don't Answer Options Yes No Total Know 107 37 0 144 NHS prescriptions - dispensing 74.31 25.69 0% % % 106 37 1 144 Minor Ailment Service - supply of medicines 73.61 25.69 0.7% % % Pharmaceutical Public Health Services including smoking 83 40 16 139 cessation and supply of emergency hormonal 59.71 28.78 11.51 contraception % % % 102 37 3 142 Chronic Medication Service – for people with long term 71.83 26.06 conditions 2.11% % % 53 67 18 138 Substance Misuse Services 38.41 48.55 13.04

% % % 86 37 19 142 Stoma Service - appliance supply for patient with a 60.56 26.06 13.38 colostomy or urostomy % % % 99 36 4 139 Unscheduled Care - urgent health matters / supply of 71.22 emergency prescription medicines 25.9% 2.88% % 92 37 12 141 Provision of Pharmacy First Service 65.25 26.24 8.51% % % Total 728 328 73 1129

Question 8

Are there any other NHS services you think the intended applicant should provide?

Answer Options Response Count Response Percent Yes 5 3.73% No 73 54.47% Don't Know 56 41.80% Totals 134 100%

54.47% 60.00%

41.80% 50.00%

40.00%

30.00%

20.00%

3.73% 10.00%

0.00% Yes No Don't Know

Responses

All of these services are currently provided by McDades There is a pharmacy in thus area already providing a very good service to the area Everything is already provided by McDade’s We have all of the above now, nhs money should be spent on things like nurses etc rather than running a consultation into a second chemist in an area we already have one There is no need as the current pharmacy in the area provides all the devices that are required We already have these services We have everything and more already, mcdades have provided the wider community much more than ‘adequate’ We have everything we need and the service we have already is far too close to where they want 24 to open another one, don’t see the point in having two so close We have a pharmacy in the area, why do we need another one? Plenty of pharmacies within inverclyde already provide all the services suggested no need for another pharmacy The current pharmacy provide all the services we need including a very reliable delivery service These services are already provided and the ‘neighbourhood’ mentioned is covered by existing chemist, it’s strange the boundary ends just around the corner from mcdades! We have everything we need in the area already Why do we need these services twice in the same area, the letter we received implies we aren’t getting the provision just now but we are, mcdades have served us well for years and we wouldn’t know what to do without them. There is nothing he could do that mcdades don’t do We don’t need the services twice, we already have them Don't know any services available Injections like B12 Obesity service = weighing goals for weight loss Stuff you can usually buy over the counter. NEEDLE EXCHANGE Prescription delivery for the elderly. As I am on lot medication I would like the facility of dosset box to be provided. JUST RIGHT He has covered all we need, at beginning He may want to increase once settled Think everything is covered but if i have any suggestions then I would be happy to let you know A LATE NIGHT SERVISE WOULD BE GOOD NO IDEA I can't think of anything else at this time.

Question 9

Do you think there will be any positive impact/benefit on the neighbourhood in having a new community pharmacy?

Answer Options Response Count Response Percent Yes 97 69.30% No 39 27.85% Don't Know 4 2.85% Totals 140 100%

80.00% 69.30%

70.00%

60.00%

50.00%

40.00% 27.85%

30.00%

20.00%

2.85% 10.00%

0.00% Yes No Don't Know

Responses

There is a pharmacy already providing a very good service to this area which we do not want to lose McDade’s chemist do everything already The area does not need another one McDade’s have served the community for years and that’s all we need No need for two this close to each other, waste of precious nhs resources Why do we need another one when other pharmacies in the town have to advertise, the one that does offers an inverclyde wide delivery service which proves there are far too many already, 26 mcdades offer a delivery service as well Can’t have a positive impact on an area if we already have the services provided, far too close Too close It’s not needed Plenty of pharmacies within inverclyde already provide all the services suggested no need for another pharmacy Greenock population is falling, other pharmacies outwith this neighbour have to advertise their services and delivery services in the local press, this suggest there are more pharmacies in inverclyde than needed! We don’t want to lose mcdades and the services they provide, they would be less than half a mile apart and the boundary in bawhirley road is around the corner from belville street The neighbourhood already has a pharmacy and doesn’t need another one. How can there be a positive impact when we already have it all provided by mcdades. They deliver, are a phone call away if we need them and we like to go in to see the staff, it’s the heart of the community and can’t do enough for us. How can it be positive when we don’t need the service, we already have a chemist down the road from this proposed one, ridiculous Can only be negative, it’s not needed so it would only lead to devices being diluted The nearest pharmacy is too far away for elderly and those who find it difficult to travel. Lost of my neighbours would prefer to go even further than go to the pharmacy on Belville street. EASIER FOR ELDERLY / DISABLED PEOPLE Less trave for elderly who live in area. Will help the elderly & inform WOULD BE GOOD FOR ELDERLY Older people not having to travel a distance for medicien. All the local pensioners can have ease of locating medications YES THERE IS ELDERLEY PEOPLE It would make it easier for the elderly, people with young familys, vunerable to get to It will be handy for the Elderly People & sick people if they need to get to a chemist yes it would be easier for the old people to get there medication IT WOULD BENIFIT OLDER PEOPLE IN THE AREA DONT LIKE TO TRAVEL A DISTANCE IT IS AN AREA WITH A LOT OF OLD PEOPLE NO NEEDTO DEPEND ON OTHER PEOPLE WOULD BENEFIT A LOT OF PEOPLE IN THE AREA Locals not having to travel for pharmacy services. NEAREST CHEMIST IS BELVILLE STREET People need quick access to medical facility within walking distance preferably Wouldn't have to travel Saves me going down to Boots. Local service & always beneficial for any close neighbourhood. 27

Will help those without transpot Absolutely, it will serve an area that is not at the moment sufficiently integrated in to a local pharmacy due to access and distance EASIER TO ACCESS YES IT WOULD BRING EASIER ACCESS TO A PHARMACY FOR THE COMMUNITIY AND HOPEFULLY JOBS PEOPLE MAY VISIT FOR ADVICE IF IT IS CLOSER, THEREFORE PROBLEMS MAY NOT GET SO BAD all the local people can use it instead of travelling somewhere else for anyone who has difficulty travelling far TO SAVE RESIDENTS HAING TO GO INTO TOWN Instead of getting transport into town, we are within the area where we can walk to save busfares KNOWING YOU CAN GO LOCAL INSTEAD OF TRAVELING OUTWITH THE AREA SHOWN IS VERY LARGE AND THE NEARST PHARMACY IS NOT EASILY ASSESSED Just easier to get too, Probably good for carers in area, to get prescriptions for Clients It would be great to have pharmacy services right on our doorstep More conveniant for non-drivers HANDIER Conveuence SAVE TRAVEL SICK PEOPLE CN ACCESS MEDICINE NEEDED SOONER THE AREA IS ALL RESIDENTIAL AND DENSLY POPULATED IT IS ALSO A VERY STEEP HILL SO SHORTER TO TRAVEL IS SAFER Would help take pressure from other pharmacy POSITIVE IMPACT DUE TO BEING LOCAL IN NEIGHBOURHOOD Much nearer for upper area I feel people will welcome a local pharmacy This means alot to the local community people will come forward with worries, prescriptions, kids ailments, means you get to know friendly faces/nurses and staff. I believe that any extra shop/service benefits a community. Although a pharmacy next to an off licence shows a negative reflection on the community. Provides a servide this area has been missing for a long time. Also means people will not delay/put off getting advice or treatment. Able to pick up repeat prescriptions locally if the pharmacy uplifting them from the H.C. a great improvement. Ease of access for those on methadone. Overdue improvement. Present one is in a very bad location. As regards to road safety no parking ect. ITS MUCH NEEDED PHARMACY NEEDED FOR THAT AREA. NOT EVERYBODY CAN GET DOWN HILL OR TO CNETRAL AREA FOR MEDICATION IF USED FOR DRUG MISUSE SERVICES WILL TAKE THE PRESSURE FROM OTHER OUTLETS BETTER SERVICE 28

Individuals with addiction will congregate outside premises putting vunerable indivuals access services provided by all/other shops. Encourage lottering of gangs during opening hours would only attract unwanted drug addicts congregating the shop area ALREADY HAVE PROBLEMS WITH DRUG ABUSERS IN THE AREA HAVING A PHARMACY WILL ONLY CAUSE MORE These places only encourage drug users to wait about the area I never go to the nearest chemist, McDades. I usually travel to Port Glasgow, with my carer. I would rather travel further than go to McDades on Belville street, it have a horrible atmosphere and no friendly staff, there's always groups of people outside and it's not the best pharmacy.

Question 10

Do you think the intended applicant’s proposed pharmacy will impact others like GPs, community nursing, other pharmacies, dentists, optometrists and social services?

Answer Options Response Count Response Percent Yes 64 45.07% No 45 31.70% Don't Know 33 23.23% Totals 142 100%

45.07% 50.00%

45.00%

40.00% 31.70% 35.00%

30.00% 23.23%

25.00%

20.00%

15.00%

10.00%

5.00%

0.00% Yes No Don't Know

Responses

Pharmacy less than a mile away There is a pharmacy situated very close to this intend one which would be greatly impacted Far too close to chemist that is already there There is a pharmacy in the area already doing everything The intended pharmacy would be just over half a mile away from the current one There’s a pharmacy in the area already, it’s basically round the corner from this Impact on other pharmacies as patients may move chemists, no real impact on GPs or others mcdades is already open so theres no need for this 30

There is already a pharmacy providing all the services we need in the area Mcdades are right beside it and the made up ‘neighbourhood’ seems to have been decided by someone who doesn’t know the area, it’s ridiculous Mcdades have been there for years and we don’t want to lose them, far too much uncertainty just now anyway, money would be better spent elsewhere than having this consultation in area it’s not needed in. I don’t understand why we need another pharmacy so close, around the corner nearly, and it will affect the services mcdades provide, will only dilute services not enhance them. Will only dilute the services not enhance them Too close to mcdades Will only damage service not enhance them ALSWYS USED MCDADES PHARMACY + WILL PROBABLY CONTINUE i think a new pharmacy will benefit everyone. only in a positive way, minor ailments for instance would be a welcome addition to the area, it is highly populated with a good balance of children , parents and elderly i am sure it would ease the load nhs 24 , doctors and community teams I think they will benefit from having a local pharmacy Yes, it will help and compliment these services. I think it will help these services as it will provide services to an area that has a lack of these services. It will help provide services for my area. Yes take pressure from short staffed doctors in local practices. Makes local chemist improve customer service. I think in a helpfull way. IT WOULD BE IDEL IF THEY DO JOIN IT WILL HOPEFULLY RELEIVE PRESSURE ON GPS AND OTHERS BY DEALING WITH MINOR AILMENTS It might help ease workload of GPs due tp the Minor Ailments Service IT MAY HELP ALL OTHER SERVICES EASIER FOR CARERS AND OTHERS TO GET SERVICE CLOSERS TO WHERE THEY LIVE MINOR AILMENTS APPOINTMENT: LESS APPOINTMENTS THE OPERTUNITY IS THERE WITH BUILDING. THAT COULD HOUSE THEM LESS PATIENTS GOING TO ANOTHER PHARMACY WILL SHORTEN WAITING TIMES AND GIVE OTHERS LESS STRESS Will def take the pressure off other services, I think this is def a good way forward for all ages. If people have a Pharmacy close to hand they will have opportunity to speak with them for advise first The other services would find it useful and I am sure they would support him Dentists - No Dentists in East End of Greenock. HOPEFULLY! Only one other chemist in area which closes for 1 hour at lunchtime AS LONG AS ALL THE DRUGGIES DON'T HANG ABOUT THE PLACE PATIENTS WILL BE ABLE TO REASSURED ABOUT INFO RE:HOW THEY FEEL AND ABLE TO GET MEDS NEEDED THIS WOULD SAVE DR APPOINTMENT 31

No pharmacies are struggling with the amount of peole needing regular medications. COMPITION IS HEALTHY MAYBE THEY CAN DELIVER BETTER THATN BELVILLE ST SERVICES

Question 11

Do you support the opening of a new community pharmacy in Corlic Street, Greenock?

Answer Options Response Count Response Percent Yes 101 70.63% No 42 29.37% Don't Know 0 0% Totals 143 100

70.63% 80.00%

70.00%

60.00%

50.00%

29.37% 40.00%

30.00%

20.00%

0% 10.00%

0.00% Yes No Don't Know

Responses

There is no need for another pharmacy in the area as there is one already which is providing an excellent service There is a chemist about half a mile away already and we use that one, we do not want another chemist to open No need when there is one already serving the atea McDade’s already provide the services to us There is no need for another one when we have one already, waste of nhs money Nhs resources would be better spent on other more important things than this, we have the services provided already, why should money be spent on something not required in this atea It’s not needed, nhs should be spending money on things like pay rises for nhs staff and not consultations like this, waste of money when there is a pharmacy in the area! Not needed, ridiculous application 33

We don’t need a new one, we have one in the same area Absolutely against this Because we don’t want one here, area is well covered by mcdades and they do everything they can to help us, why would we want that to stop i think it will be well used and provide a vital service. I give this my complete backing Yes we need a friendly chemist with the services proposed as the other local chemist is not popular with locals, especially the elderly and it will be easier for those with mobility issues to get to. this community should have a local pharmacy, there are lots of older people in this area, this will help the community! Yes our area doesn't have an adequate chemist. This will be popular with loacls. Of course, I'm surprised there isn't a chemist here already! I BELEIVE IT WOULD BE MORE THAN WELCOME, AS THERE WAS ON IN THE AREA BEFORE IT MOVED TO ANOTHER LOCALITY NONE IN THE AREA WILL BE GREAT ITS VERY OVERDUE We used to have on more locally We should have one because of the type of the area and its distance which is accessed by steep hill from other pharmacies, it is a deprived area also. Just to have parking provisions alone would be a bonus for disabled ect. because it's needed in the area MY SELF AND FAMILY WOULD BE GRATEFUL Said already close to home EASIER FOR OLDER PATIENTS TO GET TO ON A TIGHT BUDGET IN THE AREA RELEIVE PRESSURE ON COMMUNITY ACCESS TO A PHARMACY I think it will be good service all year round but especially in bad winter weather if travelling is not great for customers I CANT UNDERSTAND ALL THE QUESTIONS IN THIS A NEW PHARMACY WOULD BE GOOD FOR THE COMMUNITY CONVIENT FOR UNWELL PEOPLE AFTER THEY SPEAKING TO PHARMACIST PEOPLE CAN BE GIVEN MEDS WITHOUT DR VISITS IT IS RIGHT FOR THE COMMUNITY THIS SURVEY People will spend more rather than travelling into town on bus and saving money. It is needed Yes because both myself & husband have a lot of medication between us, This would mean its not to far to go and collect as i could Transfere to The New chenist No need for travel to town. Closer to were I live makes if i ever have to use Only if it does not have substance misuse services like the one on Roxburgh St Dont want drug abusers, this scheme has improved and dont need all that.

Apart from a methadone programe. will lead to more addicts/service users outside service Encourage lottering of groups outside premises putting vurerable individsal shopping at premises. It will only be used by drug addicts. All others will go into town for a pharmacy.

Question 12

How did you become aware of this consultation?

Answer Options Response Count Response Percent Advert - Greenock Telegraph 44 32.83% NHSGG&C Website 4 3.00% Social Media 5 3.73% Other 81 60.44% Totals 134 100%

70.00% 60.44%

60.00%

50.00%

40.00% 32.83%

30.00%

20.00%

3.00% 3.73% 10.00%

0.00% Advert - Greenock NHSGG&C Website Social Media Other Telegraph

Responses

Was good application was made public in local press. My Cathcart nurse also made me aware of a possible new chemist! My daughter in law heard about it after visiting Barrs Cottage chemist, as she was asked why we travelled so far. An advert in my GP surgery. My carer made us aware. I don't understand why the healthboard would be wasting time and money on this application which would be better spent improving and supporting the services already available in Inverclyde. Also why would Mr McAnerney feel the need to open another pharmacy when he already owns one in the town. There must 36 have been a valid reason for Mr McDade to have moved his pharmacy from Corlic st to Belville St all those years ago. This is just excessive and a total waste of resources I ACTUALLY HEARD IT FROM MY GPS SURGERY (PORT GLASGOW MEDICAL CENTRE) IT WAS PUT IN MY LETTER BOX This Survey Got a letter in the post telling us with all sorts of promises about getting a Starbucks/subway/dentist Guy has no idea, health services provided with fast food! Just this coming to me. Leaflet through the door Did not know I heard through letter. Your leaflet &questionnaire Word of mouth & sign post This survey / letter I heard it at end of last year from a friend who lives nearer Corlic Street than I do, I wasn't aware if it until this consultation came through my letterbox I found out when I received this form APPLICATION THROUGH DOOR Received a letter in the post offering all sorts and encouraging us to fill it in positively THIS QUESTIONAIRE. DID NOT KNOW ABOUT INTEDED NEW PHARMACY JUST HERING NOW WITH THIS QUESTIONAIRE RECEIVED THIS LETTER IS MY 1ST KNOWLEDGE Questionairre is the first I had heard of it READ IT IN THE TELEGRAPH YOU PUT IT THROUGH MY DOOR MAIL DROP PEOPLE IN THE AREA SPOKE ABOU IT, THEY ARE POSITIVE ABOUT HOW IT WOULD SERVE THEIR NEEDS WHEN UNWELL ESPECIALLY ALD AND BABYS NEEDS FORM DELIVERED Questionaire was posted through letterbox but also heard about it on grapevine TV in Dr office's

Question 13

Respondent Information

Answer Options Response Count Response Percent I am an Individual 129 99.23% I am a Group or Organisation 1 0.77% Totals 130 100%

99.23%

100.00%

90.00%

80.00%

70.00%

60.00%

50.00%

40.00%

30.00%

20.00% 0.77%

10.00%

0.00% I am an Individual I am a Group or Organisation

Question 14

Please give an indication of how many are in your Group or Organisation

Answer Options Response Count Response Percent 0 - 10 6 31.58% 10 - 50 4 21.05% 50+ 9 47.37% Totals 19 100%

47.37%

50.00%

45.00%

40.00% 31.58% 35.00%

30.00% 21.05% 25.00%

20.00%

15.00%

10.00%

5.00%

0.00% 0 - 10 10 - 50 50+

JOINT CONSULTATION PLAN (FINAL) Appendix 1

Actions to be Carried Out Prior to Start of Joint Consultation Exercise

Action Completion Responsible Detail/Comments Person Date

Advert for Newspaper to be 17/8/18 Contracts Sent to IA 20/8/18 drafted Supervisor

Tweets to be scheduled 17/8/18 Contracts Password requested Supervisor

Questionnaire to be 17/8/18 Contracts Prepared and uploaded prepared Supervisor

Micro-site to be developed 20/08/18 Contracts Scheduled for 9am on for Board’s internet site Supervisor 10/9/18

Actions to be Completed at Launch of Joint Consultation Exercise

Action Completion Responsible Detail/Comments Person Date

Advert for Newspaper – to 10/09/2018 Intended Intended Applicant appear in newspaper with Applicant placed advert in highest circulation within Greenock Telegraph neighbourhood & provided copy to the Board

Initial Tweet to appear on 10/09/2018 Contracts Tweeted 9:15am Board’s site Supervisor

Hard copies of 10/09/2018 Contracts Although copies of questionnaire to be made Supervisor the questionnaire available at launch of Joint were available, the Intended Applicant 40

Consultation exercise did not request any.

Micro-site to go live 10/09/2018 Contracts Site live 10/09/2018 Supervisor

E-mail notification to be 10/09/2018 Contracts Email sent 10/09/2019 sent to List of Stakeholders Supervisor (copy of list attached to Plan)

Actions to be Completed During Joint Consultation Exercise

Action Completion Responsible Detail/Comments Person Date

Appearing on Solus 21/09/18 Karen Haldane Screens

Intended applicant 19/11/18 Contracts Uplifted 20/11/18 requested 100 paper Supervisor copies of questionnaire

Questionnaires through December Intended every door in the area by Applicant hard copy. Spoke to some NHS December/January Intended service providers to Applicant gauge need.

GREENOCK TELEGRAPH NEWSPAPER ADVERTISMENT Appendix 2

PROPOSED APPLICATION FOR INCLUSION IN THE BOARD’S PHARMACEUTICAL LIST

NHS Greater Glasgow & Clyde and Mr Edward McAnerney are conducting a Joint Consultation with the general public as Mr McAnerney proposes to submit an application to provide pharmaceutical services from premises situated at 26 Corlic Street, Greenock, PA15 3LH. Mr McAnerney plans to provide a wide range of pharmaceutical services (full details are provided within the consultation questionnaire) including :

Dispensing of Medicines, Minor Ailments Scheme, Chronic Medication Service, Acute Medication Services, Public Health Services

The proposed pharmacy opening hours are:-

Monday to Friday: 9.00am-5.30pm Saturday: 9.00am-1.00pm

We are interested to hear the views of the people who live and visit the area of the proposed application. Please complete the short questionnaire by visiting: http://www.nhsggc.org.uk/pharmacyconsultations or Twitter : @NHSGGC

A paper copy of the questionnaire is also available and in other languages or large font by calling: 0141-232-1729

General comments in response to this notice may be submitted by: e-mail to - [email protected] or letter to - Freepost COMMUNITY PHARMACY DEVELOPMENT,

(NB. Addressee on Freepost envelopes, must be in capital letters as above to ensure postal delivery)

PLEASE NOTE , this consultation will run for 90 working days. We will not be able to consider comments received after 5pm on Thursday 17 th January 2019.

NHSGG&C SOCIAL MEDIA PROGRAMME Appendix 3

Timescale Tweet/Facebook 10/9/18 Responses are invited to a Public Consultation for a proposed new pharmacy in GREENOCK more information can be found at www. nhsggc.org.uk/pharmacyconsultations

19/10/18 Public Consultation is underway for a proposed new pharmacy in GREENOCK more information can be found at www. nhsggc.org.uk/pharmacyconsultations

12/11/18 Don’t forget to have your say about a proposed new pharmacy for GREENOCK at www. nhsggc.org.uk/pharmacyconsultations

30/11/18 Don’t forget to have your say about a proposed new pharmacy for GREENOCK at www. nhsggc.org.uk/pharmacyconsultations

21/12/18 Don’t forget to have your say about a proposed new pharmacy for GREENOCK at www. nhsggc.org.uk/pharmacyconsultations

03/01/19 Don’t forget to have your say about a proposed new pharmacy for GREENOCK at www. nhsggc.org.uk/pharmacyconsultations

11/01/19 Not long now so don’t forget to have your say about a proposed new pharmacy for GREENOCK at www. nhsggc.org.uk/pharmacyconsultations

14/01/19 Time is running out to have your say about a proposed new pharmacy for GREENOCK at www. nhsggc.org.uk/pharmacyconsultations

15/01/19 Last few days to have your say about a proposed new pharmacy for GREENOCK at www. nhsggc.org.uk/pharmacyconsultations

16/01/19 Last full day to have your say about a proposed new pharmacy for GREENOCK at www. nhsggc.org.uk/pharmacyconsultations

17/01/19 Last chance to have your say as consultation closes at 5pm for a proposed new pharmacy in GREENOCK. Have your say at www. nhsggc.org.uk/pharmacyconsultations

STAKEHOLDERS CONSULTED BY NHSGG&C Appendix 4

Local Councillors – Ward 3, Inverclyde Central, Ward 4, Inverclyde North & Ward 7, Inverclyde South

Colin Jackson Michael McCormick

Jim McEleney Martin Brennan

Graeme Brooks Jim Clocherty

Liz Robertson John Crowther

Tommy McVey Natasha Murphy

Member of Scottish Parliament

Stuart McMillan

Regional List of MSPs

Neil Bibby Maurice Corry

Mary Fee Maurice Golden

Jamie Greene Ross Greer

Ken Macintosh

Member of UK Parliament Ronnie Cowan

Community Councils

Greenock West & Cardwell Bay Greenock South West

Inverclyde HSCP Local Engagement Network

Helen Watson Karen Haldane

Housing Associations

Rivery Clyde Homes Larkfield/Link Housing Association Cloch Housing Association Bield Housing Association Oaktree Housing Association Trust Housing Association Margaret Blackwwod Housing Association Abbeyfield Housing Association 45

Questionnaire Appendix 5

Joint Public consultation for new community pharmacy

NHS Greater Glasgow & Clyde is currently in discussion with Mr Edward McAnerney (intended applicant) who wishes to open a new community pharmacy at 26 Corlic Street, Greenock, PA15 3LJ. Before Mr McAnerney submits a formal application, this joint consultation exercise is being carried out to seek the views of people local to the proposed premises, or those who might use the proposed new community pharmacy.

The consultation is looking for opinion on the current access to services people normally get from a community pharmacy within this area. It is also asking if the services provided by the community pharmacies already in the area are adequate to meet the needs of residents and others. To help you with this, the intended applicant has defined an area (shown in the map below) which they consider best describes the “neighbourhood” where the premises are situated and where services would be provided to. We encourage your response to this consultation as it will help identify the level of public support for this proposal.

For more information on the community pharmacy application process please visit the Pharmacy Applications page on the Board's website at: www.nhsggc.org.uk/pharmacyconsultations

Joint Public consultation for new community pharmacy Questionnaire

Please respond to the following questions by ticking the box for your answer and giving an explanation, as appropriate. Map of the locality with the ‘neighbourhood’ defined as identified by the intended applicant –

1. Do you think the area in the above map describes the ‘neighbourhood’ where the proposed community pharmacy will be situated?

Yes No Don’t Know

Please explain your answer :

2. Do you live within the above neighbourhood?

Yes No

3. Below is a list of services currently provided by other community pharmacies in/to the neighbourhood. Do you think the current provision is adequate?

Pharmaceutical services Yes No Don’t Know

NHS prescriptions - dispensing

Minor Ailment Service - supply of medicines

Pharmaceutical Public Health Services including smoking cessation and supply of emergency hormonal contraception

Chronic Medication Service – for people with long term conditions

Substance Misuse Services

Stoma Service - appliance supply for patient with a colostomy or urostomy

Unscheduled Care - urgent health matters / supply of emergency prescription medicines

Provision of Pharmacy First Service

4. Do you or your representatives experience any issues or challenges accessing a community pharmacy/or do you already have ease of access to one?

Experience Issues/Challenges Have ease of access Don’t know

Can you tell us more:

5. If a community pharmacy opened at these premises would it change the way you currently access NHS pharmaceutical services?

Yes No Don’t Know 47

Can you tell us more

6. What do you think about the intended applicant’s proposed opening hours?

Pharmacy opening hours

Monday to Saturday 9am – 5.30pm Saturday 9am – 1pm

Just right too short too long don’t know

Can you tell us more:

7. Below is a list of NHS services which the intended applicant wants to provide. Do you think these services are needed within this neighbourhood? Pharmaceutical services Yes No Don’t Know

NHS prescriptions - dispensing

Minor Ailment Service - supply of medicines

Pharmaceutical Public Health Services including smoking cessation and supply of emergency hormonal contraception

Chronic Medication Service – for people with long term conditions

Substance Misuse Services

Stoma Service - appliance supply for patient with a colostomy or urostomy

Unscheduled Care - urgent health matters / supply of emergency Prescription medicines

Provision of Pharmacy First Service

8. Are there any other NHS services you think the intended applicant should provide?

Yes No Don’t Know

Can you tell us more:

9. Do you think there will be any positive impact/benefit on the neighbourhood in having a new community pharmacy?

Yes No Don’t Know

Can you tell us more:

10. Do you think the intended applicant’s proposed pharmacy will impact others like GPs, community nursing, other pharmacies, dentists, optometrists and social services?

Yes No Don’t Know

Can you tell us more:

11. Do you support the opening of a new community pharmacy in Corlic Street, Greenock?

Yes No Don’t Know

Can you tell us more:

12. How did you become aware of this consultation?

Advert –Greenock Telegraph NHSGG&C’s Website Social Media Other

Can you tell us more:

13. Respondent Information

I am an Individual

I am a Group or Organisation - please give an indication of how many are in your Group or Organisation

0 - 10 10 - 50 50+

14. Contact Information - this section is optional and you may remain anonymous if you prefer:

Name Address

Email Address Town

Postcode

15. Data Protection

Where contact information is provided, responses will be made available in the Consultation Analysis Report on the following basis:

Yes, make my responses, name and address available

Yes, make my responses and name available, but not my address

Yes, make my response available, but not my name or address

For postal responses please use: Freepost COMMUNITY PHARMACY DEVELOPMENT, West Glasgow ACH, Dalnair Street, Yorkhill, Glasgow G3 8SJ

(NB. Address on Freepost envelopes, must be in capital letters as above to ensure postal delivery )

Alternatively, you can e-mail your response to: [email protected];

ALL COMPLETED FORMS MUST BE RETURNED BY 5pm on

Thursday 17 th January 2019

Thank you for taking part in this joint public consultation.