Business Strategy Special Feature ESG Activity Report Financial Information Corporate Data Social Social Social Further Enhancing Introducing New Shinkansen Rolling Stock N700S The N700S, new Shinkansen rolling stock, is designed based on the results of years of technological development, and is Transportation Services equipped with features such as enhanced safety and stability, higher emergency response capability, enhanced comfort and convenience, and a standardized design that can easily be constituted to any length of trainsets. Based on the results of the test runs of the N700S test train, “12 Timetable” expected to significantly improve our services we determined the mass production specifications for the rolling stock that will replace the Series N700A type trains in FY2020, When the Company was established in 1987, we were operating With the “12 Nozomi Timetable”, the maximum number of developed a launch plan as shown below, and began the service the Tokaido Shinkansen at a maximum speed of 220 km/h. Since “Nozomi” services per hour increased by 2 from 10 to 12 in either with N700S in July 2020. then, we have continued to work on enhancing our transportation direction, and“Nozomi” is now operated at an average interval of services on the Tokaido Shinkansen. We put the Series 300 5 minutes during busy hours. Launch Plan

“Nozomi” into operation in 1992 with a maximum speed of Also, under the“12 Nozomi Timetable,” all“Nozomi” services Fiscal Year 2020 2021 2022 Total 270 km/h, and then opened Shinagawa Station and replaced will travel between Tokyo and Shin-Osaka within 2 hours 30 Number of trainsets 12 14 14 40 all trains with the Series 300 trains in 2003, allowing us to shift minutes. Figure 1 to a Nozomi-centered timetable. This timetable also underwent With this“12 Nozomi Timetable,” additional“Nozomi” services N700S successive improvements to fulfill the needs of customers. will be provided during busy hours. Passengers can reduce their Main features of the N700S Then, in 2015, the speed of the Tokaido Shinkansen increased travel time by reserving train seats online at their convenience for the first time in 23 years, reaching a top speed of 285 km/h. and using the new, faster“Nozomi.” This has made the Tokaido Enhanced safety Higher emergency Enhanced comfort Lower running cost Series 700 retired in the spring of 2020, and we completed the Shinkansen even more convenient. and stability response capability and convenience update to the N700A type* to allow all trains to run at the same highest speed of 285 km/h. We also finished improvements to ● Shorter braking distance in the event of an ● Battery-based self-propelled system Figure 4 ● Equipped with a fully active damping ● Reduced power consumption Figure 3 equipment and introduced the“12 Nozomi Timetable” in March earthquake Figure 2 ● Additional security cameras control system ● Reduced inspection/repair work *Generic name of Series N700 and N700A and later reflecting the main functions adopted in N700A. 2020. ● Enhanced snow-resistant features ● Enhanced intercom functions ● Additional outlets for mobile devicess

● Enhanced status monitoring function ● Toilet functions during power outage

Figure 2 Shorter braking distance in the event of an earthquake (at 285 km/h) Figure 3 Number of services and passenger volume of the Tokaido 1 Maximum number of the fastest train, “Nozomi” one way per hour Nozomi Reduced power consumption Shinkansen (per day) Tokaido Shinkansen Passenger volume (FY1987=100) ▲25% ▲16% *The total number of services may not match the sum of each train service due to rounding. ▲5% ▲6% 169 (Index) 164 (Trains/day) 160 480 270 285 285 161 159 km/h km/h km/h 148 157 143 152 141 142 140 420 137 128 129 138 126 127 126 126 134 124 123 125 123 133 373 378 121 122 120 122 130 130 365 368 Series 700 N700A type N700S 118 358 120 350 360 Series 700 N700A type N700S 341 342 12 The braking distance during an earthquake is 5% 111 334 336 333 336 shorter than the N700A type thanks to an improved Employing the Dual Supreme Wing design that reduces air 319 resistance and a drive system that uses next-generation 311 314 ATC and brake system. silicon carbide semiconductors, the N700S consumes 6% 100 290 10 300 less electricity than the N700A type. 100 276 271 273 270 271 274 274 271 269 269 271 272 275 260 9 Figure 4 Battery-based self-propelled system 252 0 5 34 34 35 37 41 45 50 51 61 70 101 145 166 170 175 239 Tunnel 80 231 8 240

7 187 193 188 185 188 194 201 209 217 220 226 230

60 180 143 150143 165150 165 176 187 189 158 157158 157 158 158 155158 148155 139148 138139 130138 122130 122

The N700S is the first high-speed train equipped with a battery-based self-propelled system. It can travel to a location where passengers can safely 40 120 evacuate in the event of a long power outage following a natural disaster, etc. 93 6593 6565 6465 6464 6664 6666 6666 6666 6666 656566 65 65 65 65 65 65 3

20 2 60 89 8889 88 87 848487 84 82 81 80 Conventional Lines: Development of next-generation HC85 series

1 79 78 7878 7878 8078 8080 8080 7980 8079 8080 8080 8080 8080 8180 8281 8282 8282 8282 838382 83 83 83 83 83 83 With an eye toward the replacement of diesel railcars currently In terms of comfort, we can improve quietness and comfort by not 0 0 87 88 89 90 91 92 9493 95 96 97 98 0099 01 02 03 04 05 06 07 08 09 10 11 12 13 1514 1716 1918 (FY) used for our limited express trains“Hida” and“”, we will having to make the gear changes unique to diesel railcars, reducing “Nozomi” (the Series 300) began commercial operation “Express Reservation”was launched Shin-Osaka Station improvement work completed “smartEX” was launched proceed with the development of the next-generation limited express the number of engines, etc. In addition to the hybrid powered rolling

Shinagawa Shinkansen Station opened and all trains at max. 270 km/h Unified N700A type rolling stock and all trains at max. 285 km/h rolling stock“HC85 series” that adopts a hybrid power generation stock, we will also introduce new technologies to further enhance method, which is the first of such type for JR Central. We are aiming safety, such as a new one- Maximum number of the fastest train,“Nozomi” one way per hour Note 1. Departures shown include extra trains. to put this hybrid powered rolling stock into commercial operation piece cast truck frame, Note 2. Usage status is shown by means of an index with the sectional with a top speed of 120 km/h without compromising safety and vibration detectors, and transportation volume for FY1987 as 100. Note 3. Station stops Nozomi: Shinagawa, Shin-Yokohama, Nagoya, and Kyoto; comfort. We are considering launching the operation of mass- data communications Hikari: Same as“Nozomi”, plus a few additional stations; Kodama: All Figure 1 Travel Time of“Nozomi” between Tokyo and Shin-Osaka produced hybrid powered rolling stock by around FY2022. between trains and wayside. stations The hybrid powered method utilizes a combination of power Note 4. The sum of figures for “Nozomi”, “Hikari” and “Kodama” may not agree Previous timetable New timetable with the total due to rounding. generated by the engine and the power stored in a storage battery Within 2 hr 30 min 3trains 12trains during braking, etc., to rotate the motor for running the train. By adopting this method, we do not need the rotary components unique 7trains None to diesel railcars and can achieve increased safety and reliability. 2 hr 33 to 37 min Next-generation HC85 series (testing vehicle)

38 CENTRAL JAPAN RAILWAY COMPANY Annual Report 2020 CENTRAL JAPAN RAILWAY COMPANY Annual Report 2020 39 Business Strategy Special Feature ESG Activity Report Financial Information Corporate Data

Social

Further Enhancing Transportation Services

Promoting Online Reservation and Ticketless Boarding Services Stimulating Tourist Demand

In an effort to have customers more conveniently use the Shifts in usage of online reservation services Tokaido Shinkansen, JR Central takes initiatives to promote greater use of online reservation and ticketless boarding services Number of“Express Number of persons Reservation” members registered to“smartEX” Deployment of Tourism Campaigns Enhancement of Tourist Products for the via“EX Service” (“Express Reservation” and“smartEX”). (10,000 persons) 377 For customers who frequently ride the Shinkansen for business 750 Users of“EX Service” We have continuously implemented travel campaigns, such as or other reasons, we provide the“Express Reservation” service 700 the Kyoto Campaign for Kyoto and Nara, which are the largest For customers using the EX Service, we are expanding tourist that offers a discounted member price throughout the year. 650 Over 40% of reserved seats are and most sustainable tourist resources in our market area, and products that offer the use of the Shinkansen at discounted Members of the service can smoothly ride the Shinkansen by 226 600 booked online (FY2019) we are promoting the use of the Shinkansen mainly from the prices when customers plan ahead for sightseeing and other simply touching their member IC card at the automatic ticketing 550 Tokyo Metropolitan area to the Kansai region. In particular, we purposes. gates after reserving their preferred seats with a smartphone or 500 run promotional advertisements for the“Kyoto Campaign” based For example, by launching various products, such as“EX other device beforehand. There is no need to stop at the ticket 450 on a concept of enabling customers to re-acknowledge Japanese Nozomi Family Hayatoku” and other services that offer a discount counter of a station, which allows customers to significantly 72 400 beauty and profundity. for family or friends traveling together using the Shinkansen, reduce the total transit time, plus potentially apply for the 350 387 In our“Tokyo Bookmark Campaign” to promote the use of the although the travel dates, number of seats, sections of travel and “Green Program” (not applicable for some members) that allows 315 365 300 289 339 Shinkansen to visit Tokyo from the Kansai and Chukyo areas, we hours of boarding may be limited, we are stimulating demand customers to utilize the points accumulated based on their usage 266 250 also introduce tourism information about Tokyo, travel items, for Shinkansen use. In addition, we are working to stimulate a of the Shinkansen to take a seat in a Green Car at the price of 200 etc., on the website. wide range of demand by enhancing convenient benefits that are the reserved seat in a regular car. In addition, reservations can 150 In July 2020, we launched the“Shinkansen for a long-awaited useful when traveling. be changed as many times as necessary before departure without trip! Make traveling more fun with small shifts” campaign that any handling fees, allowing customers to use the service without 100 proposes a new way of traveling by“shifting” from the“standard” worries even if there are sudden schedule changes. 50 in terms of time, location, means of travel, action, etc. We also offer“smartEX” with no membership fee for customers 0 ’15.3 ’16.3 ’17.3 ’18.3 ’19.3 ’20.3 IIn addition, we are working on coming up with attractive who only occasionally use the Shinkansen, including people products associated with Shizuoka, Aichi, Hida, Ise-Shima and traveling to visit their hometowns, tourists, and foreigners visiting Illustration of using“smartEX” other locations. Japan, so that they can also use the convenient online reservation “50+ (Fifty Plus)” Travel Plan & ticketless boarding service. This ticketless service enables 1. Register 2. Book 3. Board customers to immediately use the service by simply registering Given the aging population in Japan, the senior age group, their credit card and the nationwide interoperable transportation Credit Tap! which is said to have more leisure time and disposable income IC card from their smartphone, etc. As a result, we offer greater card than other age groups, is growing. We expanded the target convenience for even more customers. group to include persons aged 50 and above, and have been At the moment, reservations for reserved seats using these operating a travel club“50+”, which anyone over 50 years old services currently account for approximately over 40% of all can participate in. The number of members as of the end of FY2019 totaled approximately 990,000 members of which a reservations. Commuting type IC card total of approximately 140,000 members enjoyed“50+” brand products in FY2019. We not only inform the members of seasonal tourism information through the magazine and the website but also offer Further Enhancing Our EX Service affordable travel products that use the Tokaido Shinkansen. Kyoto Campaign (Autumn version, Shinnyodo) In the spring of 2021, we plan to introduce a service that will make using the EX Service even more convenient.

① ② ③ QR code-based ticketless boarding Ticketless boarding service for a Reserved seat reservation/change Efforts toward Foreign Tourists service for visitors to Japan group of people traveling together service for delayed trains As the“smartEX” service for foreign visitors to Japan, we offer with local communities. the“Tokaido Sanyo Shinkansen Internet Reservation Service” via In addition to these initiatives, we are making efforts to We are preparing to launch a ticketless Under the current EX Service, when a If a train has not left the station after the the English-version website and a dedicated smartphone app.* be better at providing information to travelers by making boarding service using a“QR code”* so family or two or more persons traveling scheduled departure time, customers can use This allows visitors from various countries and regions around announcements via tablets and other devices, offering extensive that visitors to Japan who do not have together make a reservation, they are the EX Service to book a new reserved seat the world to book a train before they leave their home country, train status information on our corporate website, providing transportation IC cards can use the ticketless asked to pick up their tickets for boarding. on that train or change from a reserved seat enhancing the convenience and user-friendliness of using the information by adopting station numbering, and also offering free boarding service. By tapping the QR code From the spring of 2021, however, if the on another train. At the same time, we will Tokaido and Sanyo Shinkansen. Wi-Fi service at stations and in the Tokaido Shinkansen, Express displayed on a smartphone or other device transportation IC cards of people traveling introduce a push notification service where As to our travel products, working in cooperation with Hida and Nanki trains. The service is currently available at all to the ticket gate, customers can benefit together are registered at the time of in the event a train booked with“EX App” municipalities located along our train lines and other Shinkansen stations and 27 conventional line stations that are from the convenience of ticketless boarding. making a reservation, everyone in the is expected to be delayed approximately transportation companies, we offer sightseeing value tickets frequently used by international travelers, as well as on all cars group can use the transportation IC card 10 minutes or more, we will send out a covering destinations that are popular among international of the Tokaido Shinkansen and Express Hida and Nanki rolling for ticketless boarding. notification approximately 1 hour before the tourists, such as“Takayama and Hokuriku.” We also have tour stock. scheduled departure time at the station where packages for the Tokaido Shinkansen combined with day trip the customer is to board. *As of June 30, 2020, the service is available in eight countries and regions. excursion tickets to destinations we serve, such as FLEX JAPAN, *“QR code” is a registered trademark of DENSO WAVE INCORPORATED. which is a package that comes with a roundtrip Shinkansen ticket, accommodation, and local sightseeing. To capture travel demand, we are promoting the attractiveness of Japan by operating the“Central Japan Shinkansen/Train Furthermore, we are aiming to extend the service area of the Portal,” which offers a collection of products designed for visitors EX Service to the Kyushu Shinkansen (Hakata - Kagoshima-Chuo to Japan. In addition, for both domestic customers and visitors section) in the spring of 2022. to Japan, we are working in cooperation with municipalities and By implementing these initiatives, we will further increase tourism associations located along the Tokaido Shinkansen Line the convenience of our EX Service and make online booking & in launching campaigns to publicize the attractiveness of tourism ticketless boarding the norm for Tokaido Shinkansen passengers. along the line as a way of stimulating travel demand together Central Japan Shinkansen/Train Portal In addition, we will concentrate on developing more user-friendly and efficient sales systems ahead of the opening of the Chuo QR code-based ticketless boarding Shinkansen. service

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