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Consumer Grievance Redressal Forum State Electricity Board - Southern Region, Vydyuthi Bhavanam, Kottarakkara ______No: CGRF/KTR/ OP.No.972/2013/2337 Date: 1.7.2013. ______From

Chairperson To The Assistant Executive Engineer, Electrical Sub Division, K.S.E Board, Gandhinagar, .

Sub: - Releasing of order of disposal of OP.No.972/2013.

Ref: - B.O (FB) No.585/2006 (LA.II/1173/2006) dated 25.2.2006. Sir,

Enclosed the order of disposal of petition filed by Sri. P.S. Moosa, in OP.No.972/13 for further action. Yours faithfully,

CHAIRPERSON DEPUTY CHIEF ENGINEER CGRF (SOUTH)

Copy to:- 1. Sri. P.S. Moosa, Faizal Manzil, Kummanam P.O., Kottayam. 2. The Deputy Chief Engineer, Electrical Circle, Kottayam. 3. The Executive Engineer, Electrical Division, Pallom. ______Office: CGRF(S), Vydyuthi Bhavanam, Kottarakkara, Pin – 691 506 Web site: cgrf.kseb.in E- mail: [email protected], Phone: 0474 – 2451300 - 2 -

CONSUMER GRIEVANCE REDRESSAL FORUM (SOUTH), KOTTARAKKARA ------Present: 1. Sri.R.Suku, Deputy Chief Engineer, Chairperson, 2. Smt. Beena Pious, Executive Engineer 3. Sri.N.Sasidharan Unnithan, Member

Friday the 29 th day of June 2013 OP No.972/2013 Between

Petitioner: Sri. P.S. Moosa, Faizal Manzil, Kummanam P.O., Kottayam.

And

Respondent: The Assistant Executive Engineer, Electrical Sub Division, Gandhinagar, Kottayam.

Grievance of the petitioner

The petitioner is a consumer under Electrical Section, Gandhinagar, Kottayam. He is aggrieved by the problems of frequent supply interruption experiencing in the areas of Kummanam, Aruvapuzha, Asanpalam, Ponmala, Thonnikadavu and Ambooram. Due to the power interruption more than 300 people residing in the areas near Kottayam Town are experiencing severe problems in their day to day life. When they contact with the section office, it is informed that the electric line, passing through the supply interrupted areas are connected with the feeders of Kottayam, and . If the feeders are switched off or have any technical problem, it will cause supply interruption in the areas mentioned in the petition. The low voltage and frequent power interruptions occurred in the areas are due to a re-arrangement made by the Board. As per the re-arrangement the electric lines passing through the areas are connected with the feeders of Thiruvarppu and Kumarakom. - 3 -

Hence the petitioner requests the forum to direct the authorities to take necessary steps to resolve the problem of frequent power failure and low voltage in the area. Version of the Opposite party The Opposite party filed a version as follows:- Supply has been provided to the places mentioned in the complaint by the 11kV Thiruvarppu feeder from 110kV Substation Chenkulam. There was no situation of frequent power failure in the area. By the middle of May 2013, the 11kV feeder Thiruvarppu became faulty and a situation of frequent power failure occurred. The problem was solved by providing supply to the areas from another 11kV feeder (Leguna). The supply interruption occurred only in relation to the change in feeder to the electric lines in the area. Discussion and Findings Both the parties were present for the hearing conducted on 29/6/2013. The petitioner and others residing in the area under Electrical Section, , are suffering from serious supply interruptions. As per their view, the problems arose on removing the 11kV Swaraj feeder. The existing Thiruvarppu feeder can not cater to the needs of the consumers coming under Aymanam Electrical Section. The emergency of resolving the issue is vehemently presented by the petitioner. The opposite party nevertheless accepted the seriousness of the issue and tried to explain the immediate steps they usually take to reinstate the supply as and when needed. The petitioner’s arguments and pleas for getting uninterrupted supply is only legal, just and proper. Hence the speedy and permanent redressal of the grievance is felt necessary by the forum. The opposite party then agreed to re-install the 11kV Swaraj feeder and the estimate thereto shall be submitted before the higher authorities. The petitioners were also satisfied that the re-installation of this feeder could solve their problems. - 4 -

As such the forum disposes of this petition with the following directions. ORDER i. The opposite party shall take necessary steps to re-install the 11kV Swaraj feeder so as to feed supply to the petitioners area within 3 months. Also the uninterrupted power supply shall be ensured as per rules and regulations. ii. No order as to cost. If the petitioner is not satisfied with the above order of this Forum, he/she is at liberty to prefer appeal before the Electricity Ombudsman within 30 days from the date of receipt of this order. The address of the Electricity Ombudsman is furnished below. State Electricity Ombudsman, Pallikkavil Buildings, Mamangalam- Anchumana Temple Road, Opp:Kochi Corporation Regional Office, Edappally, Kochi – 682 024, Ph: 0484 -2346488.

Sd/- Sd/- Sd/- BEENA PIOUS N.SASIDHARAN UNNITHAN R.SUKU EXECUTIVE ENGINEER, MEMBER CHAIRPERSON MEMBER DEPUTY CHIEF ENGINEER

Forwarded

CHAIRPERSON (DEPUTY CHIEF ENGINEER) CGRF (SOUTH), KOTTARAKKARA PIN – 691 506