INDUCTION HANDBOOK Red Cross

PART 1 New Zealand Red Cross

Table of Contents

PART 1 New Zealand Red Cross

Welcome from the Secretary General & National President 1- 03 Your Introduction to New Zealand Red Cross 1- 04 New Zealand Red Cross Mission & Fundamental Principles 1- 05 Red Cross 1- 06 International Red Cross and Red Crescent Movement 1- 07 International Committee of the Red Cross (ICRC) 1- 08 International Federation of Red Cross and Red Crescent Societies (IFRC) 1- 09 National Societies 1- 10 International Humanitarian Law (IHL) 1- 11 Emblems 1- 12 New Zealand Red Cross today 1- 14 New Zealand Red Cross Programmes and Activities 1- 17 Governance 1- 22 Health and Safety 1- 24

PART 2 Volunteering in New Zealand

Introduction 2-02 The Importance of Members as Volunteers 2-03 Members & Red Cross: Mutual Expectations 2-04 Support & Policies for Members Volunteering 2-06

PART 3 New Zealand Red Cross Employees

Introduction 3-02 RedNet 3-03 Datacom Easipay 3-04 Organisational Policies and Procedures 3-07 NZRC Organisation Policy Register 3-08 Summary of Key HR Policies and Procedures 3-10

1 New Zealand Red Cross | INDUCTION HANDBOOK PART 1 About this Induction Handbook This handbook is for all new staff and members of New Zealand Red Cross. Part 1 provides an overview of the International Red Cross and Red Crescent Movement and New Zealand Red Cross. Part 2 provides information specific to members. Part 3 provides information specific to staff. New information is added regularly to help you stay up- to-date, so you are encouraged to regularly check this document on the New Zealand Red Cross website or our intranet, RedNet. Feedback We encourage you to send comments about this handbook to your local New Zealand Red Cross contact person. Your feedback will help to keep this induction relevant and up- to-date. Privacy All photographs used in this handbook comply with New Zealand Red Cross photography guidelines and where necessary, photography consent has been obtained. Version 2.1 October 2015 New Zealand Red Cross Rīpeka Whero Aotearoa

2 PART 1 INDUCTION HANDBOOK | New Zealand Red Cross Welcome from the Secretary General & National President

Sadly, we have much to do if we want to see this great humanitarian principle come to life. Our world is all too often marked by preventable suffering and tragedy. The great humanitarian challenges of our age – poverty, climate change, violence, forced migration, slavery, the threat posed by nuclear weapons, exclusion, and injustice – all require action big enough to make a real difference for millions of people. We need to be effective, compassionate and courageous. So thank you for being part of that action. For being someone who stands in solidarity with people facing vulnerability, whether they live next door to you or thousands of miles away. For wanting to make a difference. We hope you will start your journey with Red Cross here, with this induction. Take some time to learn a bit about our history, our values, what we do and what we stand for. We know you will be inspired, because we have been. We also hope you have a wonderful time as a member of Tena koe New Zealand Red Cross and the worldwide Movement we are part of. We hope you find meaning and hope, and enjoy Nau mai haere mai ki Rīpeka Whero Aotearoa the company of like-minded people who want to make the Welcome to New Zealand Red Cross world a better place. It is great to be able to welcome you to New Zealand Red Thanks for getting involved and helping to make a Cross. Whether you are one of our thousands of members difference. We hope to meet you in person soon. volunteering or starting work as an employee, this With our very best wishes induction package is the best place to start. Ngā mihi mahana At the heart of our work is a very powerful and world- changing idea: that human beings are capable of responding to and overcoming the challenges we face, especially from violent conflict and natural disaster. That the power of humanity, the power of good people working together to help people in need, is strong enough to ensure that every person on the planet is able to lead a safe and satisfying life free from disruption, exclusion and Tony Paine Jenny McMahon vulnerability. SECRETARY GENERAL NATIONAL PRESIDENT

3 New Zealand Red Cross | INDUCTION HANDBOOK PART 1 Your Introduction to New Zealand Red Cross

This induction handbook is the place to start your introduction to New Zealand Red Cross. It takes you through the history of Red Cross, our values, and the way we work in New Zealand Aotearoa.

You will also get a specific induction from your team New staff receive: leader, manager, area council or branch executive. This §§ Letter of Offer (two copies) local induction will depend on how and where you are joining us: as a member volunteering or as employee; §§ Individual Employment Agreement (two copies) as part of a branch, activity group or staff team. §§ Job Description (two copies) If you are going to be employed or volunteering in a §§ The Red Cross Information Technology (IT) Policy specific programme the induction will include: (two copies) §§ information to ensure your safety §§ Red Cross Code of Conduct (two copies) §§ guidelines on and expectations of standards of §§ Employee Information form performance and behaviour §§ Tax Code Declaration form §§ detailed role or position description so you can confidently §§ Application of Employment form start your duties §§ Introduction to KiwiSaver – Employee Information form §§ link to, or copy of, the New Zealand Red Cross Members’ (one copy) Handbook, which sets out how the organisation operates within the Constitution §§ KiwiSaver Opt in/Opt out forms §§ link to the Red Cross Learning Platform – a free online §§ Criminal Record Consent to Disclosure. resource full of training programmes on the Red Cross Red Crescent Movement and its work. See page 07 for more Please follow us on social media on the Movement. Twitter | Facebook | Youtube All new members receive: Keep up to date with our work by visiting §§ Membership card, and where appropriate our website §§ Role description redcross.org.nz §§ Reporting requirements §§ Criminal Record Consent to Disclosure §§ Copy of the Red Cross Code of Conduct §§ Other information needed to operate effectively from day one.

4 PART 1 INDUCTION HANDBOOK | New Zealand Red Cross New Zealand Red Cross Mission & Fundamental Principles

The Power of Humanity The seven Fundamental Principles express the reason for the existence of the Movement and inspire and influence New Zealand Red Cross’ mission is: to improve the lives of all that we do. They were formally adopted at the 20th vulnerable people by mobilising the power of humanity and International Conference of the Red Cross and Red enhancing community resilience. Crescent in Vienna in 1965. Fundamental Principles For more information on our Fundamental Principles and to see them in action go to: Our members and staff are guided by the seven www.fundamentalprinciples.today Fundamental Principles of the International Red Cross and Red Crescent Movement.

FUNDAMENTAL NGĀ MĀTĀPONO PRINCIPLES TAKETAKE

HUMANITY TE NGĀKAU ATAWHAI

IMPARTIALITY TE TŌKEKETANGA

NEUTRALITY TE WHAKARAUPAPA

INDEPENDENCE TE TŪ MOTUHAKE

VOLUNTARY SERVICE HE RATONGA TŪAO

UNITY TE KOTAHITANGA

UNIVERSALITY O TE AO

5 New Zealand Red Cross | INDUCTION HANDBOOK PART 1 History of New Zealand Red Cross

New Zealand Red Cross has been part of the fabric of our country for over a century. Photo Credit: New Zealand Red Cross archives Cross Red New Zealand Credit: Photo

In 1914, at the start of the First World War (WWI), On 3 June 1932 the New Zealand Red Cross Society was ad hoc Red Cross groups began raising money and recognised by government proclamation as the National sending medical supplies to New Zealand troops Society of New Zealand. This was followed soon after by overseas. recognition from the International Committee of the The Governor General, Lord Liverpool, arranged a meeting Red Cross. to coordinate the patriotic activities of these groups. Since then, New Zealand Red Cross has been there for The meeting was held on 10 November 1915 and the New people in need, providing relief in times of crisis and care Zealand Branch of the emerged from for the most vulnerable people and communities in New these efforts. During WWI, New Zealand Red Cross worked Zealand and around the world. in conjunction with the Order of St John as a joint council. From fundraising efforts through to sewing circles, these 2015 Centenary early Red Cross members provided significant support In 2015, Red Cross celebrated 100 years of people helping and relief during WWI, the 1918 influenza pandemic, the people and thanked generations of for 1931 Hawke’s Bay earthquake, WWII and the 1953 Tangiwai their service to the nation in times of war, disaster and disaster. emergency. On 4 December 1930, Red Cross workers at a meeting To acknowledge and celebrate the extraordinary generosity in unanimously decided to form a national of the people who have been a part of our story, Red Cross Red Cross society and to seek recognition from the New placed an archive of historical images and stories online Zealand government. and asked members to share their personal connection After the Hawke’s Bay earthquake, Wellington Secretary with Red Cross in our online Centenary Story Collection. Malcolm Galloway and others worked to pull together all For more information on our Centenary, visit Red Cross groups in New Zealand. redcross.org.nz/100/

6 PART 1 INDUCTION HANDBOOK | New Zealand Red Cross International Red Cross and Red Crescent Movement

The International Red Cross and Red Crescent Movement is the largest humanitarian network in the world. Its mission is to alleviate human suffering, protect life and health and uphold human dignity, especially during armed conflicts and other emergencies. It is present in every country in the world and supported by millions of staff and volunteers.

The Movement is made up of the International International Committee for Relief to Committee of the Red Cross, 190 National Red Cross and Red Crescent Societies and the International the Wounded Federation of Red Cross and Red Crescent Societies. In 1863 Dunant proposed an international congress be held Watch a film about the history of the Movement, ‘to formulate some international principle, sanctioned by a The Story of an Idea, on YouTube. Convention inviolate in character, which might constitute the basis for societies for the relief of the wounded’. The Convention would also protect the wounded and those Origins of the Movement coming to their aid. The origins of the Movement go back to June 1859. Henry Dunant, a Swiss businessman, witnessed the devastation In Geneva in October 1863, Dunant, who went on to and suffering caused by armed conflict at the Battle of become the first person to win the Nobel peace prize, Solferino in northern Italy. Horrified by the carnage and helped set up the International Committee for Relief the plight of the wounded, he rallied the women of a to the Wounded. The Committee, later to become the nearby town to bring comfort to the wounded and dying. International Committee of the Red Cross (ICRC), chose He made no distinction between the warring nationalities, a red cross of five even squares on a white background as showing compassion to all men. His rallying cry was: its emblem, the reverse of the Swiss flag. At this landmark meeting 12 governments became signatories to the first “Tutti Fratelli” Geneva Convention for the ‘Amelioration of the Condition – ALL MEN ARE BROTHERS. of the Wounded in Armies in the Field’. This was the beginning of codified international A Memory of Solferino humanitarian law (the laws of war – see page 11 below) and addressed several critical issues in armed conflict. In 1862 Dunant wrote A Memory of Solferino, the book Medical services on the battlefield were defined as neutral about the appalling conditions and suffering of wounded and were responsible for care of the wounded of all sides. soldiers on the battlefield and the relief operation he Because they refrained from engaging in the hostilities, initiated to assist them. Dunant’s proposal to set up medical services would be respected and protected. a volunteer organisation and have nations agree to a convention to treat sick and wounded soldiers in an impartial and neutral manner laid the foundation for the Red Cross Movement and the Geneva Conventions – the laws of war.

7 New Zealand Red Cross | INDUCTION HANDBOOK PART 1 International Committee of the Red Cross (ICRC)

The International Committee of the Red Cross (ICRC), formed in 1863, is the founding body of the Movement and has its headquarters in Geneva, Switzerland. The ICRC is present in some 80 countries and has approximately 12,000 staff. You can watch a video about the ICRC in action on YouTube here.

Under the provisions of the Geneva Conventions The ICRC also endeavours to prevent suffering by and the statutes of the Movement, the ICRC is promoting and strengthening humanitarian law and an independent, neutral organisation and has a universal humanitarian principles. permanent mandate to undertake the role of neutral For more information visit the ICRC website at intermediary in times of armed conflict, providing www.icrc.org protection and assistance to victims, visiting prisoners of war and other detainees, providing medical care to the sick and wounded and tracing and reuniting separated families.

8 PART 1 INDUCTION HANDBOOK | New Zealand Red Cross International Federation of Red Cross and Red Crescent Societies (IFRC)

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest humanitarian and development network, with millions of volunteers in 190 national societies worldwide. You can learn more about IFRC’s work on its YouTube channel here.

While the ICRC is focused on international humanitarian law and conflict, the IFRC is more focused on community development, national society capacity building, disaster response and recovery. We are guided by Strategy 2020 – our collective plan of action to tackle the major humanitarian and development challenges of the present decade. We will continue ‘saving lives and changing minds’ by focusing our work in three key areas: disaster response and recovery, development and promoting social inclusion and peace.

§§ We deliver programming which addresses the humanitarian Disaster response and recovery consequences of climate change, urbanisation, violence and regular and irregular migration. §§ Natural disasters are increasing in number, scale and complexity. There is an urgent need to properly link §§ We work in close collaboration with communities to humanitarian response to disaster preparedness and risk support their capacity building. reduction, as this saves lives, is cost-effective and builds resilience. Promoting social inclusion and peace §§ We know that this approach makes a lasting difference, §§ We promote the practical application of the Fundamental because it has been a cornerstone of our work for decades. Principles. §§ Red Cross and Red Crescent volunteers live in the communities §§ We support the integration of disadvantaged people into they serve, and are present before, during and after a crisis. their communities. §§ They are the first to respond when disaster strikes and have §§ Our volunteering and youth networks contribute to the greatest motivation in helping their community recover. intergenerational dialogue, bridge divides between religions §§ Volunteers know best how to comfort and support the and cultures, and quietly challenge discrimination wherever affected people, because they are the affected people. it is encountered. New Zealand Red Cross’ strategic plan is adapted from Development the framework of the Federation’s Strategy 2020. You can watch a video about the strategy here. §§ We are active in health (including extensive HIV/AIDS programming), food security, water and sanitation. For more about IFRC, visit www.ifrc.org

9 New Zealand Red Cross | INDUCTION HANDBOOK PART 1 National Societies

National Red Cross and Red Crescent Societies, of which New Zealand Red Cross is one, embody the work and Fundamental Principles of the Movement. There are currently national societies in 190 countries.

National societies act as auxiliaries to the public The Movement comes together authorities of their countries in the humanitarian field The ICRC, Federation and national societies are and provide a range of services including disaster independent bodies. Each has its individual status and no relief, health and social programmes. one component exercises authority over any other. The National societies also provide core Red Cross services Movement is bound together in a number of different such as Restoring Family Links (see page 11) and the ways. For instance, by the seven Fundamental Principles promotion of international humanitarian law and and by the use of the Red Cross, Red Crescent and Red humanitarian values. National societies assist affected Crystal emblems (see page 12 below). civilian populations and, where appropriate, some support There are regular meetings of Movement partners. The the army medical services during a violent conflict. International Conference of the Red Cross and Red Crescent, held every four years, is the Movement’s highest What does ‘auxiliary’ mean? deliberative body. Importantly, this conference is also A national society is not a non-governmental organisation attended by the 194 nations that are party to the Geneva (NGO). A national society is established and authorised Conventions. So governments play a part in these Red by government and has unique roles in supporting the Cross discussions and have the chance to input and work humanitarian services of its public authorities. This is quite with Movement priorities and make commitments, or a distinctive relationship. Internationally, the ICRC and the pledges, for the next four years. Federation have observer status at the United Nations Two other Movement meetings take place every two General Assembly, another right that has been specially years: the General Assembly (made up of national societies granted. and the IFRC) and the Council of Delegates which brings The practical implications of the auxiliary role differ from together ICRC, IFRC and national societies. country to country, however, the common thread is that national societies are reliable, independent partners for national and local public authorities. Before a national society can become part of the Movement, a number of conditions need to be met. The first is that the state must have agreed to be bound by the Geneva Conventions of 1949. A state must then legally recognise the national society in some form of domestic law, decree or Royal Charter. This in no way implies that the government controls or directs the work of a national society, which remains independent in accordance with the Fundamental Principles. Each government must recognise the national society in some legal form. In endorsing the national society the government and authorities are required to allow for work of the national society to be governed by the seven Fundamental Principles.

10 PART 1 INDUCTION HANDBOOK | New Zealand Red Cross International Humanitarian Law (IHL) Photo Credit: Rachel Banfield Credit: Photo

What is IHL? Red Cross and IHL International humanitarian law (IHL) is a set of rules which Since its creation in 1863, the International Red Cross seek, for humanitarian reasons, to limit the effects of Red and Crescent Movement has had an inseparable armed conflict. IHL protects people who are not, or who relationship with IHL. are no longer, participating in the hostilities and restricts As well as the historical relationship, the most important the means and methods of warfare. IHL treaties – the Geneva Conventions and their Additional International humanitarian law is also known as the law of Protocols – contain a number of provisions which give war or the law of armed conflict. elements of the Red Cross and Red Crescent Movement specific tasks they are legally entitled to undertake during There are more than 90 IHL treaties, but the most times of armed conflict. fundamental and well-known are the Geneva Conventions – in fact four Geneva Conventions and their three Additional For example, under IHL the ICRC has the right to visit Protocols. prisoners of war and Red Cross and Red Crescent Societies must be allowed to carry out humanitarian activities. This legal connection between an international humanitarian organisation and a specific area of international law is unique and provides the Movement with a legal mandate to assist victims during times of armed conflict. National societies, such as New Zealand Red Cross, are required to educate the public and particular target audiences about the significance of IHL. Red Cross members and staff should have an understanding of IHL and humanitarian values – a body of law and principles that underpin and drive the work of Red Cross worldwide.

11 New Zealand Red Cross | INDUCTION HANDBOOK PART 1 Emblems

The emblems of the Red Cross, Red Crescent and Red Crystal are international symbols of protection in situations of armed conflict. When worn, they indicate a person’s membership to a part of the Movement and on property they indicate ownership. Strict rules control the emblems’ use. Watch this video on YouTube about the emblems.

By signing the Geneva Conventions, 194 countries More than a logo have agreed to respect and protect the emblem of a The Red Cross emblem is far more than a logo and red cross on a white background, as well as the red its protection is not a matter of trademark law. As a crescent. Many have agreed to respect the additional universal emblem of protection in armed conflict, its use emblem, the red crystal, too. is restricted under international humanitarian law and In armed conflict, the red cross emblem says ‘Don’t Shoot!’ specifically by New Zealand law. Section 8 of the Geneva – this person, site, vehicle or equipment is not part of the Conventions Act 1958 makes it a criminal offence to misuse fight, but is providing impartial assistance. For 150 years the the emblem in New Zealand and no person or organisation emblem has saved lives, particularly those of the wounded, is allowed to use the red cross emblem without the prisoners of war and civilians in wartime. It enables the permission of the Minister of Defence. Red Cross and Red Crescent Movement to access victims of war and carry out our life-saving work. Use of the emblems The red crescent emblem was first used by Red Cross The Red Cross emblem has now existed as a visible sign members during the conflict between the Ottoman Empire of protection for more than 150 years. Symbolising the and Russia in the late 1870s. The emblem was officially neutrality, independence and impartiality of the Red Cross adopted in 1929. Movement, it serves two very distinctive purposes, as a: In some recent conflicts, the red cross and red crescent 1. Protective device emblems have been mistakenly believed to have religious To protect medical, religious, humanitarian personnel, or political connotations. This led to the need for a third medical facilities and transports in times of war. emblem, free of any political, religious, racial or ethnic perceptions. The red crystal was adopted in December To ensure maximum visibility the emblem must be large 2005 as the additional protective emblem. in comparison to the person or object displaying it (for example, on rooftops or armbands). Nothing can be added to the cross or white background. 2. Indicative device To show that a person or object is linked to the Movement, mainly in times of peace. It should never be used on armbands or rooftops, it shouldn’t be too large in comparison to the size of the object it appears on, and usually bears the name or initials of the National Society (for example, New Zealand Red Cross). Any confusion between the protective and indicative use of the emblem must be avoided.

12 PART 1 INDUCTION HANDBOOK | New Zealand Red Cross Entitlement to use the Red Cross emblem is governed by the 1949 Geneva Conventions and national laws in almost 200 countries. In New Zealand, the only bodies allowed to use the emblem are some services of the New Zealand Defence Force and New Zealand Red Cross. Even within the humanitarian services of New Zealand Red Cross, use of the emblem is strictly regulated. We have developed clear brand guidelines on how and when to use the emblem. Please contact the Marketing Manager at National Office for more information. If you spot use of the emblem in New Zealand that may constitute misuse, please contact the IHL & Policy Manager at National Office. New Zealand Red Cross has agreed procedures to follow up any uses of concern.

13 New Zealand Red Cross | INDUCTION HANDBOOK PART 1 New Zealand Red Cross Today

Red Cross has been an essential part of New Zealand since 1914, helping those in need. As part of the International Red Cross and Red Crescent Movement, we can draw on the capacity and knowledge of the largest humanitarian organisation in the world and its unique international standing. Photo Credit: Luke Tarver Luke Credit: Photo

In times of disaster, conflict and emergency we and values, by working in an open and transparent way and offer assistance in a neutral and impartial manner, holding ourselves accountable for all that we do. independent of any cultural, religious or political We celebrate the diversity of the communities we work in, affiliations. including those who work with us. We are committed to The work of New Zealand Red Cross is diverse and far- using the to guide our relationship with reaching and would not be possible without the combined Maori as Tangata Whenua and Treaty partners, while also efforts of our members, staff and supporters. The being mindful of our commitment to Pacific Island nations difference we make to the lives of vulnerable people is and other migrant groups. founded on their commitment and dedication. Together New Zealand Red Cross works hard to provide fast, we can mobilise the power of humanity. relevant, expert and caring assistance to meet the needs of We actively strive to live by our Fundamental Principles affected and vulnerable people, at home and overseas.

14 PART 1 INDUCTION HANDBOOK | New Zealand Red Cross Photo Credit: Corinne Ambler Corinne Credit: Photo

Membership §§ developing new skills Like all Red Cross and Red Crescent Societies, members §§ attending First Aid Training (free for members who are volunteering to help others are at the heart of everything regularly volunteering in Red Cross activities) New Zealand Red Cross does. Anyone who joins the §§ meeting and socialising with other people who also want to organisation and supports the Fundamental Principles get involved in humanitarian activities and make the world a becomes a member. New members choose whether to join better place their nearest branch, an activity group (e.g. Retail, Meals §§ being part of the largest humanitarian organisation in on Wheels, National Disaster Response Team, refugee the world, and therefore part of the response to all the programmes), or as individual members. major humanitarian crises of our times: disasters, violent Red Cross members can make a difference by: conflicts, poverty, gender equity, exclusion, climate change, epidemics, forced migration, inequitable access to health §§ volunteering in Red Cross activities and programmes care, education, and employment. In the face of seemingly already operating in New Zealand overwhelming global and local need, joining Red Cross allows a member to say; “I am part of the solution!”. §§ working with other Red Cross members to develop new humanitarian activities that help address urgent vulnerabilities locally, nationally, or internationally §§ raising or contributing funds to support Red Cross activities in New Zealand and around the world §§ participating in the governance of the organisation, including serving on branch committees, area councils or boards, and electing office holders (employees who are members cannot vote or hold office) §§ striving for a safer, healthier, fairer world – even in their day-to-day choices and conversations §§ finding out more about what helps people and communities become stronger, how these things can be encouraged, and tapping into the resources of the New Zealand Red Cross and global Movement

15 New Zealand Red Cross | INDUCTION HANDBOOK PART 1 Community Red Cross members volunteer in their communites to reduce vulnerability and build resilience. Members are humanitarians in action and seek to understand vulnerability in their community, and then act using the Fundamental Principles and Red Cross tools and policies and a guide.

Mobilisation Vulnerability Red Cross seeks to mobilise the power of humanity by supporting and inspiring members to volunteer as and Resilience humanitarians in their own communities. The best responses to vulnerability come from within This support includes: the community. Red Cross people need to be from, and work for, their communities. This requires a very § § Help to think about, plan and act in response to diverse organisation, including members whose lives vulnerability and opportunities for resilience building have been touched by marginalisation, vulnerability §§ Simple ways of evaluating impact and making sure and threats to resilience. we are making a positive difference The Fundamental Principles of humanity (alleviating §§ Suggestions, tools, systems, and methods for doing and preventing suffering, protecting life and health), humanitarian work in a New Zealand context impartiality (actions guided by need and prioritised on §§ Existing and new programmes that members can the basis of urgency) and voluntary service can guide contribute to or use as examples to develop thinking about community needs, the things that make further action lives vulnerable, and opportunities to build resilience. §§ Advocacy on humanitarian issues §§ Staff provide support and help administer and manage some large scale activities §§ Ways to support International Red Cross and Red Crescent response to humanitarian crises around the world. New Zealand Red Cross Governance Members come together in groups, branches, area Red Cross employs staff to help councils, the Nation Youth Panel and the National provide support and facilitation of Board to provide stewardship and governance for the community humanitarian action. organisation.

16 PART 1 INDUCTION HANDBOOK | New Zealand Red Cross New Zealand Red Cross Programmes and Activities

1. Humanitarian services §§ as part of the Movement’s global response to major disasters, New Zealand Red Cross has an Information a. Disaster management Technology and Telecommunication Emergency Response Unit that assists in the provision of good communications Red Cross helps communities in New Zealand and the systems to the affected National Society and other Pacific region prepare for disasters and emergencies, responding teams responds to disasters in New Zealand and overseas, and helps communities recover from disasters. We §§ recovery programmes – e.g. post- Earthquakes have a formal role in welfare support and cash grants §§ fundraising for local and international disaster appeals management mandated by the ’s §§ Restoring Family Links after a disaster through the Emergency Management Plan. Movement’s international tracing service Activities include: §§ supporting the Movement’s One Billion Coalition for §§ 19 regionally based, self-sufficient Disaster Welfare and Resilience which aims to have one person in every Support Teams (DWST) supported by five specialist household around the world active in community resilience welfare trucks. A 50-strong National Disaster Response building by 2020 Team (NDRT) is drawn from the DWST and is capable of §§ community resilience training and local initiatives to help providing advanced support and potential support to the people prepare for disaster. Pacific region.

17 New Zealand Red Cross | INDUCTION HANDBOOK PART 1 d. Restoring Family Links (RFL) Untold suffering is caused to people around the world when they are separated from loved ones due to armed conflict, natural disasters, forced migration, or other situations requiring humanitarian response. RFL is the term given to a range of activities that aim to prevent separation and disappearance, restore and maintain contact between family members, and clarify the fate of missing people. It is a key part of our disaster management, refugee and international programmes. New Zealand Red Cross RFL offers: §§ international tracing: we look for family members, using the Movement’s global network, who have been separated from loved ones as a result of a humanitarian crisis. §§ Red Cross messages: we assist families to establish and maintain communication where usual means of b. Refugee programmes communication are not available due to conflict or disaster. Every year New Zealand welcomes some of the most e. International humanitarian law vulnerable and at-risk refugees to our country. Red Cross and humanitarian diplomacy is New Zealand’s lead refugee resettlement agency, helping newly arrived former refugees resettle into new homes New Zealand Red Cross promotes the importance of supported by cross-cultural workers, social workers and international humanitarian law (IHL – see page 11 above) family volunteers. We help with everything from setting up and seeks to raise awareness and inspire action from a house to connecting with schools, health services and New Zealand leaders and decision-makers in response to community support. A separate Pathways to Employment humanitarian challenges such as the impact of nuclear programme helps former refugees overcome barriers weapons, climate change, and the needs of refugees. to getting jobs. These programmes are funded by the Red Cross also provides the secretariat for New Zealand’s government under contract. IHL Committee – representatives of government departments and other specialists with a responsibility c. International programme for promoting IHL. The New Zealand Red Cross international strategy has f. Programmes with and for children and three main focuses: disaster risk management in the Asia-Pacific Region, Pacific National Society Institutional young people Strengthening and Global Health Response to Crises and People Savers is an emergency care course specifically Conflict. designed for 8 to 12 year-olds, taught to them by New Zealand Red Cross trainers for free in their schools. Each This programme features the deployment of around 50 year tens of thousands of students spend a day with specially trained and highly skilled delegates (aid workers) Red Cross learning how to treat broken bones, bleeding, each year who travel to help after disasters and during choking, poisons, and calling emergency services. Children health emergencies (e.g. Ebola). The first step to joining take course material home, sharing new skills with their the delegate pool is to attend a Red Cross delegate training family and friends. course, known as ‘IMPACT’ training. Aid workers are selected on the basis of their professional experience in Wars, Laws and Humanity provides a school-based specific technical fields that meet an identified need. These programme that educates young people about armed include community health, communications, water and conflict, its humanitarian consequences and the rules sanitation, logistics, physiotherapy, nursing and security. limiting its effects. The international programme also provides First Aid The New Zealand IHL Moot Competition sees teams Training for Red Cross trainers in the Pacific to help of law students make their case on a matter involving improve community preparedness and support local Red humanitarian law in front of a panel of leading international Cross societies earning funds from First Aid Training. Parts legal minds. The winning team then represents New Zealand of the international programme are funded by government competing against other universities in the Asia Pacific IHL under contract. Read the International Strategy here. Moot Court Competition held each year in Hong Kong.

18 PART 1 INDUCTION HANDBOOK | New Zealand Red Cross Photo Credit: Luke Tarver

To help keep young people safe, New Zealand Red Cross g. Community programmes runs a course in high schools and other youth centres that Red Cross members volunteer in a wide range of teaches young people to prevent, recognise and respond community programmes. Some of these are offered to alcohol and other drug-related health emergencies. across New Zealand, others are local initiatives. The Save a Mate (SAM) is an interactive course, designed to following list covers the major activities. encourage and empower 14 to 19 year-olds to act in real time to ‘save a mate’. One of our longest standing and most recognised community activities, Meals on Wheels sees Red Cross Youth in Emergency Services (YES) is a programme that voluntary drivers deliver more than 650,000 hot meals strengthens and encourages young people’s connection to each year for the elderly, unwell and people unable to their community by encouraging and fostering on-going leave their homes. sustainable relationships through a range of volunteer emergency services. The programme is funded through Our Community Transport programme is a lifeline for the Ministry of Youth Development. people who need to get to a doctor’s appointment or make a hospital visit but struggle to manage their own Rise Up/No Limits is a New Zealand Red Cross programme transport. Every year hundreds of dedicated voluntary run in the Mid-Central Region for young people aged drivers transport thousands of patients to appointments. between 10 and 12 years. Delivered during the school holidays, the programme is a mix of outdoor education In Wairarapa, and Hastings, Community Gardens skills and activities provided by various organisations such teach people how to grow and cook fresh vegetables and as NZ Police, NZ Army and NZ Surf Life Saving. It gives supply fresh food to locals. participants the opportunity to build self-confidence and Curtain Banks in Gisborne, Napier and develop social and interpersonal skills. help to keep people warm in cold and damp housing, a Youth forums in some parts of the country teach young leading cause of respiratory illness in New Zealand. This people about the Fundamental Principles and the Red initiative refurbishes donated curtains and then distributes Cross and Red Crescent Movement while supporting them to families free of charge. About 90% of the clients them to plan and carry out a humanitarian project in and their families have respiratory illnesses or some form their community. of disability. Red Cross university groups are active in several New Zealand Red Cross Hospital Support members, in universities around New Zealand. partnership with local district health boards, provide a warm and friendly welcome to hospital patients, visitors or blood donors. In some centres this includes offering a selection of items such as drinks and snacks, toiletries and reading materials.

19 New Zealand Red Cross | INDUCTION HANDBOOK PART 1 2. Social enterprise b. First Aid Education and Training Red Cross is one of New Zealand’s largest and most a. Red Cross Retail trusted providers of First Aid Training. We are a New Red Cross has 56 stores across New Zealand. Our bright, Zealand Qualifications Authority (NZQA) top-rated private friendly stores stock top quality recycled fashion and training organisation and our NZQA-approved courses homewares for discerning bargain hunters with an eye range from basic first aid to specialist outdoor and pre- for style and a heart for the planet. With a wide variety hospital emergency care courses. The training provides an of merchandise and locations, there’s a store to suit important source of income for Red Cross programmes, everyone’s taste and budget. Visit redcross.org.nz/retail while helping ensure the New Zealand public are better prepared for disasters and emergencies as first aiders. Retail’s primary purpose is to generate profit to support Red Cross also provides first aid services for community New Zealand Red Cross’ activities, and generating these events and training in other subjects such as Psychological funds for humanitarian services is fundamental to all they First Aid (PFA). Visit the Red Cross website for more do. However, the social and environmental contributions information. the stores make are also important, including providing goods for refugees, supporting community recycling and diverting waste from landfill, economical clothing for families, and offering meaning and purpose to the 1400 members volunteering and 80 staff who run the stores every day. Red Cross also sells first aid kits, disaster preparedness supplies and second hand clothing online.

20 PART 1 INDUCTION HANDBOOK | New Zealand Red Cross 4. National Office services The delivery of Red Cross services and programmes is supported by a number of people based at National Office in Wellington. Their roles include: finance, HR, membership, IT, fundraising, marketing & communications, property management, advocacy and IHL programmes, emblem protection, and senior programme managers for both humanitarian services and social enterprise. The Secretary General is appointed by the Board, and accountable to the Board through the National President for the effective implementation of the Board’s strategic direction and achievement of objectives. The role is based at National Office and is responsible for all operational and staffing-related matters. Read more about New Zealand Red Cross’ plans in one of our key documents, Strategy 2020. 5. Red Cross Learning Platform The Red Cross Learning Platform is a global online learning community, run by the IFRC and is available to anyone passionate about humanitarian issues and interested in developing their careers. It provides an online suite of over 150 courses in multiple languages and supports the competencies and skills of Red Cross and Red Crescent members and staff to do more, do better, and reach further in saving lives and changing minds. The learning platform courses are free, self-directed and of high quality. Take a look at the courses available and start 3. Fundraising your learning journey: www.ifrc.org/learning-platform or Fundraising is a hugely important activity for New via the link on New Zealand Red Cross website or RedNet. Zealand Red Cross. We seek contributions of money and in-kind support from generous individuals, trusts and corporations to: §§ help the international and national response to major disasters and conflicts (Special Appeals) §§ help fund New Zealand Red Cross services and operations. Donations from individuals make up the bulk of our fundraising income, with people who sign up to give regularly (Project Partners) at the heart of our support. Read more about Project Partners here. Local community fundraising is also important, with a wide range of activities running across the country, especially around our appeal week in March. Each year New Zealand Red Cross raises millions of dollars for Special Appeals and our humanitarian programmes. We encourage all staff and members to take part in and promote our fundraising activities. The New Zealand Red Cross Foundation, which is run by skilled volunteers, also generates funds for our work.

21 New Zealand Red Cross | INDUCTION HANDBOOK PART 1 Governance

New Zealand Red Cross is a legally incorporated society. It acts under its own Constitution and has charitable status. Full details of the governance structure, roles and responsibilities are in the Members’ Handbook.

New Zealand Red Cross councillors of honour, members and the Governor-General, Lt Gen The Rt Hon Sir Jerry Matepara. National Council National Youth Panel The National Council is the highest authority of New The National Youth Panel is a group of young humanitarian Zealand Red Cross. To enable the objectives of New leaders who act as an advisory subcommittee to the Zealand Red Cross to be carried out, National Council National Board. It is chaired by the National Youth has a wide range of powers which include altering the Representative who is a full Board member. The role of Constitution of New Zealand Red Cross, appointing or the National Youth Panel is to ensure the Society remains electing office holders of the National Council and taking relevant to and inclusive of young humanitarians and that any action in keeping with the objectives of New Zealand it is always adapting its response to evolving community Red Cross. The members of the National Council include vulnerabilities. The National Youth Panel does this by a Patron, National President, National Vice President, reviewing and evaluating the implementation of national a national youth representative, counsellors of honour policies and practices that impact on young people; and two representatives from each area within New highlighting youth or community needs; advocating Zealand. The National Council meets annually to appoint for and supporting young people across the Society; or elect office holders, consider remits and other matters encouraging active involvement of young people within concerning the activities of New Zealand Red Cross. Red Cross decision-making structures; and advising Red Cross governance groups on best practice in working with New Zealand Red Cross Board young people. New Zealand Red Cross is governed by a Board of up A National Youth Forum is held every two years to to 11 people, including eight elected members and up allow youth representatives to participate in a summit to three co-opted members. Board members provide that caters for the planning and review of policies and leadership, determine Red Cross’ goals and ensure their programmes that affect young people within the Society implementation. The Board is chaired by the National and to discuss how it can better cater for the needs of President and has a number of subcommittees, as well young people in the community. The National Youth as two formal advisory groups focused on work with Forum democratically elects the National Youth Panel at refugees and relationships with Maori. this summit.

22 PART 1 INDUCTION HANDBOOK | New Zealand Red Cross Groups A New Zealand Red Cross group is a group of members that undertake activities to fulfil the mission of New Zealand Red Cross. A group may undertake a single activity, a number of activities or may be formed by members with a common interest, purpose or background. Examples include university groups, Disaster Welfare Support Teams, members volunteering in Retail, fundraising groups, single activity groups such as a Meet and Greet service in a particular hospital, and knitting groups. A group differs from a branch in that it does not have a formal governance structure. Instead, branches, area councils or staff generally provide any administration required by groups.

The Governor-General, Lt Gen The Rt Hon Sir Jerry Matepara and New Zealand Counsellors of honour Red Cross President, Jenny McMahon. This is the highest honour awarded by New Zealand Red Cross. It recognises achievement and merit of the highest degree of service by a member of New Zealand Red Cross over a minimum period of 10 years. All counsellors of honour also become honorary life members of New Zealand Red Cross. There can be no more than 20 at any one time.

New Zealand Red Cross Secretary General, Tony Paine and the Governor-General, Lt Gen The Rt Hon Sir Jerry Matepara.

Area councils Area councils have a governance oversight of New Zealand Red Cross in each of 16 geographical areas. They protect the integrity of Red Cross by ensuring adherence to the Fundamental Principles, Red Cross values, and Code of Conduct by members and staff. Area councils provide annual area forums for all people in the Red Cross family to have their say. Branches A New Zealand Red Cross branch is a community- based collection of members that undertake a variety of activities to fulfil the mission of Red Cross. Branches are governed through a formal structure comprising a President, Treasurer and Secretary.

23 New Zealand Red Cross | INDUCTION HANDBOOK PART 1 Health and Safety

New Zealand Red Cross is committed to and has a responsibility for providing a safe work environment for all its employees, members volunteering, customers and visitors. Red Cross needs to comply with the Health and Safety at Work Act 2015.

Everyone involved in Red Cross has a responsibility to Red Cross has a Health and Safety Framework that guides prevent harm to themselves and others in or around how we keep safe. This includes regular audits, a national Red Cross places of work. health and safety committee, and specific protocols for different workplaces and environments. This includes in vehicles and public places, for example when delivering Meals on Wheels or on Disaster Welfare If you are working for the New Zealand Red Cross as a and Response Team trainings. A workplace hazard could be volunteer or employee and have not been briefed by physical, such as lifting heavy boxes, or emotional, such as your team leader or manager about the risks in your the stress of dealing with an emergency or people affected workplace please ask for that to happen before you by disaster. start work. The most important ways to keep safe are: All members and employees must: §§ carry out their work in a way that does not adversely affect 1 Ensuring any workplace hazards are identified and their own health and safety or that of others removed or minimised as far as possible §§ actively encourage safe behaviour from their colleagues 2 Ensuring all employees and members are given training to keep safe in the workplace §§ read, understand and abide by the New Zealand Red 3 Reporting and reviewing any accidents, incidents or near Cross Health and Safety in the Workplace Policy misses and any instance of serious harm §§ please ask their team leader or branch executive for access a. Accident: An event that causes any person to be if they cannot view online harmed, meaning causing illness, injury or both. §§ undertake training or instruction in health and safety b. Incident: An incident means any occurrence, other than related subjects to ensure they are competent to carry out an accident, that is associated with any activity or event their health and safety responsibilities and work safely. that affects or could affect the health or safety of a person. c. Near miss: Any event that did not, but in different circumstances might have caused any person to be harmed, meaning causing illness, injury or both, to a person d. Serious harm: Serious harm means death or any one of a number of conditions that amounts to or results in permanent loss of bodily function, or temporary severe loss of bodily function. 4 Regularly reviewing safety and health and taking responsibility for creating safe environments.

24 PART 1 INDUCTION HANDBOOK | New Zealand Red Cross What do I do if I encounter an injury/ their contact details updated with their branch executive or team leader. Should a disaster occur after hours, incident/near miss/serious harm or workplaces may be unsafe. Employees and members will hazard? be contacted to inform them of this or for any other reason related to a disaster to ensure their wellbeing. If a All injuries and incidents including near misses need to be major event occurs when an employee or member is at reported and investigated to ensure we are all safe and home, they should remain there until advised either by Civil that we meet requirements under law. Defence or New Zealand Red Cross that it is safe to return Employees are responsible for recording any injury, to the workplace. incident, near miss or serious harm they encounter by All Red Cross members and employees should have an using the online reporting system found in the Health & action and communication plan with their family in case Safety section of Easipay (see below). they are not able to get home after a disaster. Members, especially when volunteering, must immediately report all hazards, accidents and incidents, including near Managing wellbeing during a misses, to their team leader or branch executive who then advises a senior staff member so it can be entered into the pandemic Health & Safety section of Easipay. New Zealand Red Cross has a policy to help ensure employees’ and members’ wellbeing during a pandemic. If the workplace becomes an unsafe place, this policy outlines the appropriate processes and procedures.

Business continuity New Zealand Red Cross has local and national business continuity plans in place. These are managed regionally by humanitarian services managers and at National Office by the International and National Emergency Management Officer. Should the National Office be unable to carry out its normal functions, for example ensuring employees continue to get paid, they will be managed remotely. Managing wellbeing during a disaster response All Red Cross offices and premises have emergency procedures. Staff and members should be aware of these, noting evacuation procedures and emergency supplies located in their work area. It is important that employees have their current emergency contact details in the Human Resources Information System (HRIS), and that all members keep

3 New Zealand Red Cross | INDUCTION HANDBOOK PART 1 redcross.org.nz National Office Red Cross House 0800 RED CROSS (0800 733 276) 69 Molesworth Street PO Box 12140 facebook.com/NewZealandRedCross Thorndon, Wellington 6144 twitter.com/NZRedCross