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Flex View - Frequently Asked Questions

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Flex View - Frequently Asked Questions Flex View - Frequently Asked Questions General What is Flex View? Answer: Flex View is a new feature of our Video on Demand Service that lets you purchase or rent videos. You purchase videos much like you would from a video store, whereas renting a video is like ordering a Video on Demand title. With Flex View you have the freedom to watch the videos you’ve rented or purchased any time on any compatible device, including: Personal Computers Netbooks Compatible Portable Devices that support Microsoft ® PlayForSure ® content access technology and compatible wireless handhelds You are not required to make any additional payments to download or watch the video. What is the difference between this and regular Video on Demand? Answer: Flex View gives you the ability to purchase and rent videos on multiple devices while our current Video on Demand service only gives you the ability to rent and view on your TV What is the difference between purchase and rent? Answer: Purchase: You pay once and then can access the title an unlimited number of times over an indefinite period of time, free from any problems common with hard DVD (i.e. scratches, dirt and smudges) that effect quality. Rental: You rent videos and can then access the title and start playback within the 30 days. Once you download the title to your computer/portable device, or press play on the “On Demand” section on your TV, you have 24-48 hours (depending upon the title) to finish watching it. The ability to download the rented video is disabled either after 30 days or 24-48 hours after the first playback, whichever occurs first. Videos already downloaded cease to play after the rental period has expired. How do I know which Flex View videos are available for purchase or rent? Answer: Flex View Titles are either categorized in folders named Flex View and/or have a Flex View logo on them. When you select a Flex View title to purchase you are presented with the option to rent or buy the video. These options are well placed and easy to find. How many devices can I authorize to view for Flex View? Answer: You can add up to five of any of the following types of devices: FiOS TV (all set top boxes in your home count as 1 device) Wireless Cell phones (Supported models) PC/Laptop/Netbooks Windows® PlayReady® compatible portable Media Players After reaching the limit of five devices you are then required to de-authorize an existing device before you can add a new one. In order to authorize and de-authorize portable Flex View devices, you should typically connect the device to a PC that is itself an authorized device. You are only permitted to de-authorize two (2) Flex View authorized Devices per Flex View Account per calendar year without connecting through your PC and you are only permitted to de- authorize and re-authorize the same Flex View authorized Device two (2) times within a calendar year. Can I watch a Flex View title on my PC or mobile device that I purchased or rented from my TV? Answer: Any Flex View title you purchase or rent instantly shows upon the rest of your authorized devices, providing those devices are connected to the Internet. You may be required to refresh the library to view the updated list. No matter what screen you buy a Flex View title from your library is automatically updated across screens. To view your Flex View title on your PC or mobile device you are required to download the video to your device. Will a title I added to my Bookmark from my TV appear on my PC or mobile device and vice versa? Answer: Any title you add to the watch list on your TV appears on any authorized PC or mobile device (provided they are connected to the Internet) and vice versa. You might be required to reload the view to get the list updated. Changes are updated in real-time. Will Flex View videos be available in SD or HD on my TV? Answer: You can choose from SD or HD versions depending on whether or not you have an SD or HD set-top-box. If you have an HD box, both versions will be available for rent/buy. Some videos may be available in SD only. If available, HD versions are indicated with an HD marker and associated price next to the buy/rent option and come with a slightly higher price. If I disconnect service from Verizon, will I still be able to view my Flex View titles on my computer or mobile device? Or If I no longer have FiOS TV Service how can I view my titles? Answer: You can still view purchased videos after you disconnect your Verizon services as long as you maintain your User ID and password at the Flex View Store. If you terminate your FiOS TV service, then you will not be able to view Flex View videos on your TV using the FiOS TV Interactive Media Guide. However, this does not prevent you from viewing your purchased videos on other authorized devices. Upon closing your account or disconnecting your service, device de-authorizations are permitted on your authorized Flex View portable devices only. What are the minimum service requirements for Flex View? Answer: Currently Flex View is available to our FiOS Customers. A download of the free Media Manager client from Verizon www.verizon.com/mediamanager is required to view Flex View titles on your PC. Flex View downloads high quality media files to your PC or portable device and a slower broadband connection increases the wait period. For best viewing on a PC, your PC should be capable of playing HD programming. Is there any extra charge for access to the Flex View store? Answer: Using the store and Media Manager application is free. The only cost to you is the fee to buy or rent the Flex View videos you choose to buy or rent. What do I do if I have a question related to a Flex View charge? Answer: You can call your local Verizon billing office to speak with a billing representative. The team is happy to answer your questions. How do I prevent others from purchasing Flex View videos on my account? Answer: Your Flex View account comes with a password for your security. Please do not share the password with anyone. For your protection, Verizon advises you to change your passwords frequently. Choose a password that is easy to remember but difficult for others to guess. I mistakenly purchased the Flex View title or the incorrect version (HD vs. SD), how do I get a refund? Answer: Flex View titles are not eligible for refunds. You will be alerted at each stage while making a purchase at the Flex View store. Please ensure that you have selected your intended choice in the correct format before you confirm the purchase. How do I authorize or de-authorize a device? Answer: To authorize a device, make sure Media Manager is installed and running, and use a USB cable to connect your device to use your PC. Once the device to be added is detected by Media Manager, select the Add button. To de-authorize a device, use your Media Manager PC application and go to the Tools > Manage Devices. Choose the device you want to deactivate, and follow the on screen instructions. Please remember to visit the account management module and de-authorize old devices if you lose or replace devices. Please also remember that you are only permitted to de-authorize two devices per Flex View Account per calendar year without connecting through your PC and you are only permitted to de-authorize and re-authorize the same device two (2) times within a calendar year. What do I do if one of my devices is lost or stolen? Answer: You are allowed to add only one device within the 60-day grace period after you have de-authorized a device. If a device is lost or stolen, you can de-authorize it from the account management module of Media Manager. If the person who has your lost device connects to the Flex View store after you’ve de-authorized it, all the content licenses shall be automatically revoked. Television How do I find Flex View Videos on my TV? Answer: Flex View videos are available in the FiOS TV Interactive Media Guide (IMG). Press the On Demand button on your remote to display the VIDEO ON DEMAND menu. From here you can navigate intuitively through the various menus and options. Titles displayed via search will have a Flex View image indicating they can be viewed on multiple devices. Previously purchased or rented videos are available under either the My Rentals or Purchased Titles folders of the On Demand screen. How do I add a Flex View video to my Bookmarks on my TV? Answer: While browsing the Flex View store, you can select a particular title and view the details. On details page, select the Bookmark button to add to your favorites. What kind of equipment do I need to purchase or rent to view a Flex View video from my TV? Answer: You do not need to purchase any additional hardware to view Flex View Video on Demand titles on your TV. As a FiOS TV customer you can view Flex View videos you’ve purchased or rented from any TV in your home with a compatible set-top-box.
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