Minutes Document for Winchmore Hill Ward Forum, 04/10/2016 19:30
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Public Document Pack WINCHMORE HILL WARD FORUM - 4.10.2016 MINIUTES OF THE MEETING OF THE WINCHMORE HILL WARD FORUM HELD ON TUESDAY, 4TH OCTOBER, 2016 Winchmore Hill WARD FORUM 6 October 2016 Present: Cllr. Dinah Barry, Cllr. Elaine Hayward Apologies: Cllr. Ertan Hurer, Cllr. Bambos Charalambous Notes: DB 19. POLICE PC Denise Thorpe and PCSO Antonio Rivas gave a report covering the last three months. • Burglaries and car crime (theft of and from vehicles): have increased a little. The worst affected area continues to be the roads between Hoppers Road and Broadwalk. The clocks are going back soon and nights are longer. October and November are the peak times for Burglary. RESIDENTS ARE ADVISED TO MAKE SURE ALL WINDOWS AND DOORS ARE LOCKED AND TO LEAVE LIGHTS ON OR USE TIMER LIGHTS IF THEY ARE GOING TO BE OUT WHEN IT IS DARK. • ASB in Sainsburys carpark continues to be a problem. (One resident said that it had been ongoing for 25 years.) Sainsbury’s do not lock they gate to the carpark. (The Planning Inspectorate -who overturned the Council’s decision to refuse planning- did not include a condition to enforce this. DB) Residents are advised to report the ‘boy racers’ here (and in other affected areas, e.g. Caversham Avenue and Old Park Road) on 101. Residents would like the gates to be locked - Sainsbury’s employees and emergency services would have keys. Alternatively or in addition, traffic calming measures could help without being a nuisance to shoppers. (There have been three different managers in the last year. Some progress seemed to be being made with the first, and the current manager agreed to meet with residents. However, he has not replied to emails to set a date. Cllr. Anderson (Cabinet member for the Environment) has now asked his officers to help. DB) • People loitering in the alley behind Alderman’s Hill between Grovelands and Old Park Roads have ceased since schools have reopened. • A resident reported seeing a roofer throwing building materials such as tiles from a roof into a truck pulled up over the footpath. (Dinah Barry reported something similar in the summer.) If anyone sees this happening, take the registration number and any other identification from the truck, and the address of the property involved and phone 101. You can also report it to the council or ask a councillor to do this for you. • Residents also commented on large lorries driving down Old Park Road. It was advised that their company details etc be noted and, along with the time of the incident, reported by phoning 101. Residents can also report it to the council or ask a councillor to do this for you. • We are reminded that although the focus of the report is on crime Winchmore Hill is a low crime area. WINCHMORE HILL WARD FORUM - 4.10.2016 20. FAIRER FUNDING FOR ENFIELD Tony Watts from the Over 50s Forum • Tony reminded us that the Over 50s Forum is a large group which plays a very active part in our community. • The Forum is concerned that Enfield has been underfunded for many years. • Local Authorities receive the major part of they funding from Local Government. • The formula used to calculate this uses out-of-date information and ‘grant damping’ exacerbates the problem. Both the formula and grant damping have the effect of reducing the money Enfield should receive. (This also affects our NHS grant.) • Enfield gets far less cash per head than many wealthier boroughs: - Enfield receives government funding of £496.10 per head of population - Westminster gets £917.59 per person, - Hammersmith and Fulham receives £900 - Kensington and Chelsea £815 • The Forum is running a petition which has cross party support, calling on central government to: - Provide a fair share of funding for Enfield using latest data, without reductions. - Recognise that grant damping has resulted in about £100million pounds being taken away from Enfield to help other councils - Acknowledge Enfield’s proven needs - we are now the 12th most deprived borough in London. • You can find the petition online at: https://www.change.org/p/enfield- borough-over-50s-forum-fairer-funding-for-enfield or by writing to Enfield Borough Over 50s Forum, Millfield House, Silver Street, London N18 IPJ, 020 8807 2076 21. REPORTS ON CURRENT COUNCIL ISSUES • The average wait time on the phones is now reduced to 3mins. • Residents made the following points which councillors will follow up: - The phone message tells people that they should go online but the online system is not working well - it often sends people in circles. - booking children’s sports courses is fraught with problems, - Amelia keeps sending people to pest control and is hard to understand. The Assistant Director of ICT has responded: “I note the points raised by Cllr. Barry in relation to the digital platform, all of which I recognise, with the exception of the reference to Amelia. I believe this issue relates to the Customer Gateway team’s web chat service which (the Assistant Director of Customer Services, Communications and Change) may be able to respond WINCHMORE HILL WARD FORUM - 4.10.2016 to.“Over the past several weeks and, with agreement from senior management, through to the end of the year, we are delivering several remedial actions and system enhancements, aimed at improving the customer experience through the website. “These include some key initiatives to fix the “going-around-in-circles” experience of some users. This is in part down to the requirement to create an Enfield Connected account before being able to transact on many pages. It is also in part due to having an old Enfield website alongside the new one. Other reasons include a number of similar looking pages (for example Council Tax) which can confuse users.Officers have identified a number of activities on-going to address the bulk of the issues by the end of the year including: 1. Removing the old website 2. Replacing the search engine with a Google Search engine 3. Updating the home page to make finding tasks easier, more linear (no more than three clicks wherever possible), and obvious to anyone. 4. Removing the requirement to create an Enfield Connected account BEFORE carrying out the request or transaction. This will help deliver “On Behalf Of” functionality with staff helping residents do things on-line. 5. Sensibly tidying up the number of email addresses showing on the website which allow residents, businesses and visitors to by-pass the online system altogether and just send an email. 6. Making the feedback and complaints pages easier to access, but more intelligent in terms of trying to convert complaints into requests, if this is what the person raising the matter actually wants to do. 7. Improving the amount and quality of support to front line staff on what Enfield Connected and the website in general can do (and can’t do). This will be done in collaboration with the Customer Gateway team. “Sometime in October we will be proposing setting up a Member, Officer, and Resident group of interested parties to help test and feedback on the changes proposed, particularly in relation to the design and layout of information, to make sure we take on board users suggestions, get s a steer from Members and Officers, and build something that we collectively agree is better for residents, businesses and visitors. If our proposal is agreed, we will contact you to invite your input. “On the particular matter of the Children’s Sports Courses booking service, if you could provide specific details or a contact with whom we can speak, that would be really helpful, thank you.” If the residents who mentioned problems with Amelia and the Sports course booking could contact a councillor we can follow this up. DB 22. TREES Maintenance of street trees • Skirts on Lime trees are trimmed 2 - 3 times pa. • Other species are trimmed when an issue is identified and a register is then kept so that these trees can be routinely trimmed. If you know of a problem, please let a councillor know so that it can be dealt with and added to the register. Care of new trees • Throughout London Enfield has one of if not the best survival rates for newly planted trees. WINCHMORE HILL WARD FORUM - 4.10.2016 • All trees lost will be replaced as part of this coming years planting program at no further cost to Enfield. • We have had some very hot dry periods last year and this and more newly planted trees have died as a result. These are not removed so that the contractor can identify where to plant the replacement tree. Groveland's woods • Friends of Grovelands have been concerned at lack of management plan. • A woodland management plan for the trees in the whole of Groveland’s Park is proposed as part of the plans of the school. • Friends were keen to praise the work done by Thames 21in the park. Most recently dealing with the misconnections which damaged the lake. They also mentioned that trees from the Woodland Trust will be arriving soon and volunteers will be needed to help with planting. Vehicle crossovers (VXOs) • VXOs remove on-street parking permanently and seldom enhance the appearance of a street but the council recognises that in some cases they are necessary. • If they are built too close to street trees they could damage the roots and destabilise the tree so the council publishes guidance on this. • Older VXOs, built before there were any rules about this, may be closer. these trees are inspected regularly to ensure they are healthy and safe.