OSPITALITY WA The Magazine of the Australian Hotels Association (WA). October/November 2014 - Issue 44
AHA Pursues Expedia
Nationals Sensible on Liquor
DOWN BY THE RIVER International on the Water
Major Corporate Corporate Sponsor Corporate Sponsor Sponsor Australian Hotels Association (WA) 2014 Christmas Reception
Monday 8 December 2014 5.00pm – 7.00pm MATISSE BEACH CLUB
Invitations coming soon to your venue, we look forward to celebrating the festive season together.
Even though some banks have lowered their advertised 3 year xed home loan rates, we’ve gone one better and dropped ours from its lowest ever to its lowest ever, ever.
STANDARD HOME LOAN % WE’VE JUST P. A . 4.59 * 3 YEAR FIXED RATE
RESET THE % P. A .
5.8 # BENCHMARK COMPARISON RATE
FOR MORE INFORMATION CONTACT MICHAEL HALL. PHONE 0407 306 886 EMAIL [email protected] OR VISIT MEBANK.COM.AU/HOMELOANS
*Interest rate is current as at 24/09/2014 and is subject to change. #Comparison Rate based on a loan of $150,000 for a term of 25 years. WARNING: This comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate. Terms, conditions, fees and charges apply. Applications are subject to credit approval. Members Equity Bank Limited ABN 56 070 887 679 Australian Credit Licence Number 229500.
MEB0158 HL_3yr Rate_210x148.5_FA.indd 1 24/09/2014 5:01 pm 18
Australian Hotels Association (WA) 2014 Christmas Reception
Monday 8 December 2014 5.00pm – 7.00pm MATISSE BEACH CLUB 11 Invitations coming soon to your venue, we look forward to celebrating 22 the festive season together.
Even though some banks have lowered their advertised 3 year xed home loan rates, we’ve gone one better and dropped ours 28 from its lowest ever to its lowest ever, ever. 17
STANDARD HOME LOAN % WE’VE JUST P. A . contents 4.59 * 3 YEAR FIXED RATE GENERAL NEWS INSIDE NEWS TRAINING NEWS 5 WA Nationals support common 4 CEO’s Report 6 AHA Classroom Training Calendar RESET THE sense liquor laws % 6 President’s Report 27 The Benefits Add Up P. A . 7 ACCC gives Expedia Wotif 10 More than a Middy with Mike acquisition green light WORKPLACE RELATIONS NEWS 5.8 # 8 National Terrorism Alert COMPARISON RATE VENUE NEWS 28 Skilled Migration Reforms BENCHMARK 9 Future of near field communication 18 Northbridge Brewing Company 29 Dismissal justified 11 What’s the WA health lobby 24 International on the Water 30 Importance of confidentiality smoking? 30 Long investigation results in FOR MORE INFORMATION CONTACT 12 It’s time gentlemen please reinstatement MICHAEL HALL. PHONE 0407 306 886 REGULATIONS & COMPLIANCE 31 Penalty rates on public holidays EMAIL [email protected] 13 Blanket alcohol restrictions 17 Leavers 2014 OR VISIT MEBANK.COM.AU/HOMELOANS 14 Transient workers 23 Bag Check Guidelines 15 Critical communications - Media CORPORATE NEWS Assistance EVENT NEWS 20 Entertaining the Market & 16 Opinion: Minister for Trade and Marketing the Entertainment 2 AHA(WA) Christmas Reception Investment 21 New Corporate Members 22 WA’s Dirty Little Secret: Part II
*Interest rate is current as at 24/09/2014 and is subject to change. #Comparison Rate based on a loan of $150,000 for a term of 25 years. WARNING: This comparison rate is true only for the examples given and may 26 Beware fake wi-fi warning not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate. Terms, conditions, fees and charges apply. Applications are subject to credit approval. Members HOSPITALITY WA Equity Bank Limited ABN 56 070 887 679 Australian Credit Licence Number 229500. 3
MEB0158 HL_3yr Rate_210x148.5_FA.indd 1 24/09/2014 5:01 pm Inside News CEO’S REPORT espite an unfavourable decision a planned performance of Carmen by the Australian Competition because it featured smoking, putting it Dand Consumer Commission, at odds with a new $400,000 two-year Australian Hoteliers have certainly partnership between West Australian had their voices heard, and issues Opera and the State Government associated with Expedia’s acquisition health promotion agency (Healthway). of Wotif have now been elevated. Prime Minister, Tony Abbott, labelled the move as “political correctness The emergence of rate parity clauses gone crazy”, and in what is perhaps into hotel and OTA contracts that long overdue, Premier Colin Barnett demand that hotels not be allowed to has indicated change is on the horizon offer better rates to consumers through for state-funded health organisation, their own hotel owned websites or saying he was “highly embarrassed” by booking systems is a matter that the decision. the AHA has already raised with the ACCC. This will now be the subject of The Carmen debacle has also led further and substantial discussions to questions being asked about ACCC acquisitions, with the Commonwealth Government Healthway’s funding and the makeup and the ACCC as it is clearly contrary of its board. transient workforce to Australia’s competition and accommodation consumer law principles. Turn to page The AHA(WA) has long advocated for 7 to read more about the AHA(WA)’s tighter controls on the spending of and health lobby involvement in the Expedia Wotif public money by the health lobby. acquisition process. ‘political correctness The 2014 AHA Aon Hotel and In Kalgoorlie, with community Hospitality Awards for Excellence was gone crazy’ support, accommodation providers held at Crown Perth on 10 November. led by local hoteliers and State Council 2014 has been a great year for Western representatives, Andrew Mackay Australian Hospitality, our venues and Ashok Parekh have driven an and food and beverage offerings active campaign against a Transient have been recognised nationally and Workforce Accommodation (TWA) internationally amongst the best of the proposal – highlighting that the current best. state of the region’s tourism industry provides a strong basis for objections This year there was tough competition to the approval of new facilities. across all award categories, a clear demonstration of the high levels of The town of Port Hedland and the time, effort and investment that is being City of Karratha also have similar put into Western Australia Hospitality. Follow TWA issues being heard by council and the AHA is working hard to voice Western Australia is a fast-changing Bradley Woods the concerns of its members in these state, and the venues participating areas. The AHA holds the view that in these awards are evidence that @BradleyBWoods camp accommodation is for mining the hotel and hospitality industry is workers and should not compete with keeping up with the pace and offering legitimate short-stay accommodation. world class services for both locals and Read more about TWA on page 14. visitors.
The health brigade took it one step too We expect to see more innovation, flair far in October after it emerged that and flavor in this space well into the the State opera company had dumped future.
Bradley Woods CEO / Executive Director
The AHA(WA) would like to acknowledge the following Corporate Sponsors
Where business gets its energy
4 HOSPITALITY WA General News THE NATIONALS
WA NATIONALS SUPPORT COMMON SENSE LIQUOR LAWS The WA Nationals have voted down a motion from their Metropolitan branch to change the purpose of the Liquor Control Act.
t the WA Nationals State which is to set the rules for the liquor employing over 90,000 people and Conference on 6 September industry”. contributing $8 billion to the WA 2014, the party’s Metropolitan economy, to take a back seat in its A “Hospitality and tourism are the branch put forward the following own legislative Act. motion: constant in my region which has to deal with the fluctuations of the It was the same policy the tax payer “That this State Convention of The fortunes of the resources industry. subsidised public health lobby has Nationals WA call on the State In particular, hotels in small country been pursuing in order to get its Government to amend the Liquor towns are not only the place to hands on more tax payer subsidies. Control Act 1988 to ensure that purchase alcohol, they are also the The professional and economic minimising harm or ill health caused social hub of the community… where development of the WA hospitality to people due to the use of liquor be you can have a meal at the restaurant, industry is governed by the Liquor a primary objective, and development play a game of pool or darts, watch Control Act, health issues are the of the liquor industry and associated the footy on the big screen or catch domain of the Drug and Alcohol industries be a secondary objective.” up with friends”. Authority Act.
The obviously rings alarm bells for the “We have such a wonderful and In order for the Act to facilitate the future of the tourism and hospitality diverse State where tourism will orderly and professional development industry in Western Australia, and always be an important contributor of the liquor, hospitality and tourism thankfully it also rang alarm bells for to the economy. It is also a major industries, the primary objects of the National members of Parliament. employer of our young people as they Act need to include a recognition of start out in the workforce or while the interests and needs of people The Member for Kalgoorlie, Ms Wendy they are studying for their careers”, selling and supplying the industry Duncan MLA, voted against the Ms Duncan said. within the tourism and hospitality motion, listening to the hospitality industry of Western Australia. and tourism operators in her The AHA(WA) contacted all sitting electorate. Hospitality WA contacted Nationals Members of Parliament The AHA is pleased the WA Nationals Ms Duncan who told us she voted and conveyed its opposition to the have put the future of WA’s tourism against the motion because it “would motion as it would have relegated the and hospitality industry before that of detract from the purpose of the Act, WA tourism and hospitality industry, the public health lobby.
HOSPITALITY WA 5 Inside News PRESIDENT’S REPORT might have been wrong in Issue 41 of exciting night celebrating the efforts Hospitality WA earlier this year with of our industry, congratulations to I my tipping of the Eagles to take the all of the finalists and winners. The chocolates, but at least we’ve picked Awards for Excellence continue to rise up a Brownlow with Matt Priddis being to the occasion by setting exceptional honoured late last month, the third standards of excellence for the WA Eagle ever after Chris Judd and Ben hotel industry each year. Cousins. The Hawks did well in the Aside from winning awards and Grand Final after the Swans forgot to looking after patrons the WA, and turn up, although I’m sure all WA pubs national, hospitality industry has had a had a great day showing the footy and lot going on over the past few months. doing what we do best - looking after The AHA(WA) has been kept busy and our patrons. has been working on issues such as When Chris Judd and Ben Cousins the provision of transient workforce Congratulations won the Brownlow in 2004 and 2005 accommodation, the ACCC decision respectively, the mighty eagles made into Expedia’s proposed acquisition of to The Classroom, the Grand Final in both preceding Wotif, section 64 issues in the Midwest Crown Metropol years. Maybe 2015 will be our year? Gascoyne area, Liquor Control Act and Murphy’s Irish issues and the usual bombardment of I was pleased on September 16 to pick public health lobby rhetoric. Pub – all winners at up a copy of The West Australian and noted that overnight WA Hospitality As always the AHA(WA) is out there the AHA National had been recognised at the AHA dealing with the issues that affect our Awards National Awards for Excellence on the members so that they can spend more Gold Coast. This is great recognition time in their businesses looking after of the efforts WA licensees and venue patrons. We are lobbying government, owners have gone to in providing holding them to account and getting exceptional hospitality offerings for the best deal possible for AHA members. patrons. It also goes another step further in cementing WA as a national It was all of these areas that AHA(WA) hospitality destination. CEO, Bradley Woods, and I outlined and discussed at the AHA(WA) Annual Congratulations to all of the WA finalists and in particular The Classroom, Crown General Meeting on 21 October. Thank Metropol and Murphy’s Irish Pub who you to those members who attended, were all winners on the night. 2014 it’s evident that our Association grows has been an exciting year for Western stronger each year and that there is real Australian Hospitality and it’s only a value in AHA membership. small taste of what’s still to come. I look forward to seeing you all on This year’s AHA(WA) Awards for December 8 at Matisse Beach Club for Excellence at Crown Perth was another the AHA(WA) Christmas Reception.
Neil Randall State President
AHA(WA) CLASSROOM TRAINING Course in Management of Beermasters Course Workplace First Aid Fatigue Management Licensed Premises (MLP1) 27 November 24 November Training 25 November 17 November 16 December
Provide Responsible Service of Alcohol Available online www.ahawa.asn.au Book online www.ahawa.asn.au or call (08) 9321 7701
6 HOSPITALITY WA General News
ACCC GIVES EXPEDIA WOTIF ACQUISITION GREEN LIGHT Industry commended for standing fast with voices heard above the crowd
n 2 October the Australian commenced the second phase of our approved the merger on 14 October Competition and Consumer strategy which was to provide advice 2014. The FIRB considers the impact of OCommission (ACCC) released and comment to the media on the the acquisitions on national interests. its final decision on the proposed outcome of the review. merger of Wotif.com Holdings Limited On 9 October Wotif’s shareholders (Wotif) by Expedia Inc. (Expedia) after The AHA acted quickly and spoke held their Scheme Meeting in Brisbane reviewing the potential merger in the to major Australian print and to vote on the 100% acquisition of process of an informal review. radio representatives, outlining ordinary shares in Wotif Group by our members’ concerns and how Expedia. Almost 95% of Wotif Group The AHA(WA) on behalf of the the acquisition may trigger major shareholders were present in person national, state and territory AHA’s, commission rate increases, flowing or by proxy for the decision, with and also the Accommodation onto consumers and the Australia 99.93% of votes in favour of the Association of Australia and Tourism tourism industry. Accommodation Australia, provided a takeover. substantial submission and evidence Currently, Expedia is estimated to The last outstanding approval was to the ACCC’s initial and subsequent hold 10% of the Australian hotel by the Commence Commission New reviews. portal market. With the acquisition of Wotif, Expedia will grow to 45%. Zealand who announced their final The ACCC announced concerns about Another major competitor, Priceline, is decision on 4 November 2014 and the potential reduction of competition believed to have approximately 40%. approved the acquisition. in their Statement of Issues on 4 With a successful acquisition the two WHAT’S NEXT? September 2014, but concluded with companies may have up to 85% of the their final decision that no such risks Australian market. The hotel and accommodation exist. Consequently the Commission industry is concerned about the will not oppose the acquisition. This will remove a degree of choice for emergence of rate parity clauses into accommodation providers between The ACCC believes that due to the foreign and Australian operators hotel and OTA contracts. Some OTAs dynamic nature of the industry, and different commission models for demand that hotels not be allowed competition will not be reduced. The selling their rooms online through to offer better rates to consumers Commission also considered meta third-party websites through their own hotel owned search websites to be within the same websites or booking systems. market as Expedia and Wotif. Despite the decision, industry is to be commended for standing fast on This is a matter that the AHA has COMPREHENSIVE AHA MEDIA this issue and having the voices heard already raised with the ACCC and CAMPAIGN above the crowd. will now be the subject of further and substantial discussions with the With the announcement that the APPROVAL BY OTHER BODIES ACCC had approved the acquisition, Commonwealth Government and the AHA(WA) on behalf of, and After clearance by the ACCC, the the ACCC as it is clearly contrary to in conjunction with, all other Foreign Investment Review Board Australia’s competition and consumer accommodation associations (FIRB) announced its final verdict and law principles. HOSPITALITY WA 7 General News
MEDIUM
HIGH
LOW EXTREME NATIONAL TERRORISM ALERT
The National Terrorism Public Alert level has been raised from Medium to High – Hotel owners and operators are encouraged to review their security plans and update contact details with their state or territory police counter-terrorism unit.
n 12 September 2014, the groups such as ISIL, Jabhat al-Nusrah, gathering are encouraged to review Commonwealth Government and al-Qaeda. The threat they pose their security plans and update their Oraised the National Terrorism has been increasing for more than a contact details with their state or Public Alert level from Medium to year. territory police counter-terrorism unit. High. This decision is not made by Government; the Australian Security Raising the alert level to High is The AHA(WA) has been contacted by Intelligence Organisation (ASIO) designed to increase vigilance and the WA Police Critical Infrastructure independently determines the threat raise awareness in the community. and Counter Terrorism and State level. Protection Unit and asked to relay While it is important the public certain information to members. The advice is not based on knowledge are aware of the increased threat, of a specific attack plan but rather a Australians should continue to go All hotels, pubs, small bars, restaurants body of evidence that points to the about their lives as usual. and tourism infrastructure such as increased likelihood of a terrorist Perth Stadium are places of mass attack in Australia. Strong arrangements are in place gathering. The increase in threat level to detect, prevent and respond to should be taken seriously but it is not Security and intelligence agencies terrorism. are concerned about the increasing a time for panic. The AHA encourages number of Australians working with, Owners and operators of critical all members to review their security connected to, or inspired by terrorist infrastructure and places of mass provisions and procedures.
The public can provide valuable information to assist security and law enforcement agencies identify potential threats and prevent them from developing by reporting suspicious activities to the National Security Hotline on 1800 123 400, or directly to local police.
8 HOSPITALITY WA General News
THE FUTURE OF NEAR FIELD COMMUNICATION IN HOTELS Near field communication is set to transform the hotel industry with a series of new and convenient technologies that will enhance and streamline guests’ stays.
he best known example of near model of your smart phone, you can smart phones with NFC capabilities field communication (NFC) is make payments with your phone in will soon replace traditional room T‘pay pass’. Most of us have store without a debit or credit card or keys; allowing hotel guests to check access to pay pass as a way of making cash by swiping your phone across a in and access their room all with cashless payments. When what you’re receiver. Some models even scan your a simple swipe of their phone. buying is under $100 - you can swipe finger print as you swipe for an extra NFC technology will also allow for your card and be on your way. level of security. streamlined checkout processing, access to secure areas such as pools, Recent developments in smart phone So what does any of this have to gyms and VIP areas and room charge technology have seen NFC technology do with hotels? NFC isn’t limited to -back capabilities in hotel bars and be built in. Now, depending on the cashless payments and in some hotels restaurants. Watch this space.
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MORE THAN A MIDDY WITH MIKE - GOLDFIELDS EDITION
I think I’ve told you before that I’m no Jeremy Clarkson, nor am I a Captain Slow, and my Subaru has still not magically transformed into a Ferrari. I imagine this is much to the relief of my travelling companion, the new Central Division President Andrew MacKay from the Broken Hill Hotel Boulder, who joined me on my latest road trip through the Central Division.
ogether, Andrew and I criss- procedure. crowd controllers adorned in high-vis crossed the region talking issues gear. and incidents with our members In the interest of balance, I will point T out here, that I agree that the WA Police Interventions shouldn’t be made in the area. These visits are invaluable for the sake of it; they should be in keeping us abreast of your issues at and the Executive Director of Public made where police have justifiable the coalface, and are key to keeping Health (EDPH) have an important role concerns. That said however, I am you informed of the challenges on to play in the application process. acutely aware that police don’t have the horizon for the region and the Presenting their concerns to help find limitless resources. But perhaps industry as a whole. a balance between harm minimisation and the public interest, along with the a more selective process before Over the space of five days we proper development of the hospitality spending hours on an intervention covered 2,347 kilometres, visited 39 industry, is crucial to building a vibrant may free up some of those valuable venues, and ate some damn good pub and healthy hospitality and tourism resources. For example, does an ETP food including country sized steak sector for the whole community to renewal for ongoing hours really sandwiches. We also sat down with enjoy. require an intervention? What has local Police in both Kalgoorlie and changed since last week when the Esperance to discuss local issues and However it seems to me, having read a current conditions were sufficient? concerns relating to both enforcement considerable number of interventions Why should licensees need to lodge a and licensed premises. and Public Interest Assessments full application to renew at all? Surely (PIAs) myself, as well as speaking to if there are problems with a venue There were a number of issues that licensees and lawyers on this issue, and their ETP addition conditions can came up in our meetings both with that a considerable number of these be imposed or the ETP can be revoked licensees and police. Some of the interventions appear to be made at any time? common ones were; the propensity of without rational consideration given drug crime in the regions (which those to applicant and their application. Rest assured the dedicated AHA(WA) of you who have read my previous Considerations like: the harm team is aware of these issues and they were included in our detailed articles will know is a particular minimisation measures already put submission to the Review of the bugbear of mine), the desire of police in place voluntarily by the licensee, Liquor Control Act. In the meantime to work more closely with licensees the nature of the actual business, the if you do find yourself being slowly through active local accords, along positive trading history or absence of strangled by tangled bundles of red with alcohol restrictions and police incidents related to the venue or even tape or you need assistance on any interventions. the physical layout of the premises. other matter from liquor licensing to One issue that I thought worthy For example, an intervention that industrial relations or even smoking in of specific mention is one that is requested temporary fencing be outdoor areas, we are only a phone common to both metro and regional erected around the perimeter of an call away. venues, and that is; the apparent ETP area when a three metre brick wall Cheers proclivity of WA Police to intervene on was already in place. Then there’s the virtually every licensing application as one that seems to be appearing more Mike Andrew a matter of what seems to be standard often now, requesting a condition for Membership and Training Manager
10 HOSPITALITY WA General News
Carmen WHAT’S THE WA HEALTH LOBBY SMOKING?
The Prime Minister has described it as “political correctness gone crazy” and it’s made the Premier “highly embarrassed”. Has Healthway been exposed for what it really is?
n a town square in Seville, soldiers government agency, Healthway. has indicated change is on the horizon and townspeople are gathered for state-funded health organisation, On 8 October 2014, The West about, when a young girl named saying he was “highly embarrassed” I Australian reported that the State Micaela questions the soldiers about by the decision. opera company had dumped a her love, Don José. The soldiers try to planned performance of Carmen persuade the young girl to stay with The Carmen debacle has led to because it featured smoking, putting them until Don José returns, but she questions being asked about it at odds with a new $400,000 declines and leaves. Soon, Don José Healthway’s funding and the makeup two-year partnership between the arrives moments before the cigarette of its board. Paul Murray wrote in West Australian Opera and the factory bell rings and a group of The West Australian “In the leaked State Government health promotion women, including the beautiful gypsy, agency (Healthway) starting in March. board minutes from Healthway’s April Carmen, exit the building. The soldiers It gained the attention of media meeting, there is a fascinating insight flirt with the girls and ask Carmen nationwide and was front page news into the board’s spending priorities. when she will love them. Her reply is the next day in The Australian. given in the famous aria, “L’amour est “The minutes also show that board un oiseau rebella” West Australian Opera general member Mike Daube, professor of manager Carolyn Chard said the health sciences at Curtin University, Clearly after watching that 145 year- company had voluntarily made the announced he was standing down old classic you’ll feel an unrelenting change to accommodate Healthway’s as chairman of Healthway’s health urge to go and buy your first pack policies, describing it as “not difficult”. of cigarettes and take up the habit advisory committee “due to his high level of conflicts of interest across a full time. After all, there are people “We care about the health and working in a cigarette factory; and wellbeing of our staff, stage number of applications for health even worse, there’s a bell that rings performers and all the opera lovers promotion funding”. inside a cigarette factory. throughout WA, which means “In fact, in 2012-13, there were 18 promoting health messages and Such is the nature of the day and Healthway grants made to Curtin not portraying any activities that age we live in, when it’s suggested could be seen to promote unhealthy University programs, totalling more that if you go to see a 145 year-old behaviour,” Ms Chard said. than $2 million from a pool of $18 opera classic, you’ll leave the theatre million”. a smoker. This is clearly complete Prime Minister, Tony Abbott, labelled and utter rot – but it’s exactly what the move as “political correctness The AHA(WA) has long advocated for has happened in Western Australia gone crazy”, and in what is perhaps tighter controls on the spending of courtesy of the tax payer funded long overdue, Premier Colin Barnett public money by the health lobby.
HOSPITALITY WA 11 General News IT’S TIME GENTLEMAN PLEASE The following two articles were featured in the August edition of Australian Hotelier back of mind has spread to become a question flogged out of them. Heaven mild rash in uncomfortable places. If help the evil consumer that drives to something isn’t done it will likely go the pub, has a few beers and a smoke, on to become gangrenous and require and puts a lobster through the pokies; levels of amputation. this person is obviously controlled by The gratuitous ill-health references the devil and tantamount to a public here are specifically intended to menace. counter the sickeningly evocative Left unfettered, this nanny-goodness propaganda of those trying to scare, shock or shame people from doing rhetoric will undoubtedly continue what people have done for centuries. to bubble away under the pot of our That is, enjoy the physical and complacency until our frog is cooked. social properties of pubs and drinks t’s true that in the hustle and bustle containing alcohol. Alternatively, those that don’t wish to of modern life, with thousands be served up can react to the heat. The Iof advertisements bombarding While there may indeed be ‘best- Australian Hotels Association Western us every day, and increasingly short practise’ arguments in favour of Australia, headed by the sage and ‘news cycles’ packing in increasingly abstinence, as there are for fatty prophetic Bradley Woods, is calling foods, added salt, “a flutter” on globalised and ever-thinning for hospitality professionals to actively anything, smoking and so many other journalism, we can all be guilty of get involved with the debate. In the simple pleasures, at what point were spirit of the 6 o’clock swill, it’s time letting some notions slip through to the Nannies given permission to tell the keeper that we should be on the us we are naughty? for the bell to toll on the viral tactics front foot attacking. of the fun-police. The hapless public – also besieged with Such is the case with the growing marketing messages trying to lecture By Clyde Mooney noise by anti-alcohol campaigners. or frighten them into engagement Former Editor, What began with a niggling itch in the – have largely had their ability to Australian Hotelier Magazine
‘it’s time gentlemen please’, is the ever closing times and customers are even expanding anti-alcohol brigade and being told how they must consume a their increasing noise and constant beverage and what they can and can’t call for more restrictions on Australian drink. licensed venues. We need to share with the public These warning bells cannot be what the wowsers are seeking. There ignored. isn’t a single element of the industry that the public health lobby doesn’t Do patrons know that while they’re want to regulate, restrict or prohibit; sitting back, enjoying a beer at their nothing is off limits, everything is on favourite watering hole, licensees are the table and taxpayers are funding facing a 24/7 assault? their aggressive agenda. These It’s Time, Gentlemen. Please It’s in our best interests to protect wowsers are manipulating results and our licensees and businesses from this ignoring statistics while Australians During the turbulent years of semi- onslaught; but as an industry we also are drinking less alcohol overall than prohibition in Australian pubs and need to better engage consumers so any time in the previous 15 years. bars, there was the 6 o’clock swill. A they understand that ultimately it’s While patrons sit back and relax, the bell would be rung 10 minutes before them that suffer. public health lobby is chipping away the venues impending closure to alert at their rights. They won’t know what patrons, and then at closing time the Unless we engage consumers, the they had until it’s gone. bell would again be rung and the bar expansion of lockouts throughout person would be heard to say “it’s cities such Perth and Melbourne and Ladies and Gentlemen, it’s time for time gentlemen please”. the recent introduction of earlier the Australian hotel and hospitality closing times, lockouts and drink industry to engage our consumers Today, the bell ringer for Australia’s restrictions in Sydney will be just the and fight back! hotel and hospitality industry, before beginning. Freedoms are being lost we again hear that antiquated phrase through blanket lockouts and early Bradley Woods
12 HOSPITALITY WA General News
BLANKET ALCOHOL RESTRICTIONS: A HANDBRAKE ON WA HOSPITALITY
Draconian s64 restrictions have seen blanket alcohol restrictions imposed across some of the most beautiful and unique regions of Western Australia, making going to the country pub a less enjoyable experience for locals and confusing for tourists.
ourism campaigns promoting and consumed throughout the state, 1. In glass bottles of 750ml or more Western Australia are focused on causing bewilderment in tourists of beer (king browns); Tattracting visitors to experience and concern amongst the hospitality 2. Fortified wine (i.e. port, sherry) in the extraordinary beauty of our industry regarding the over-regulation remote North-West and goldfields of this sector. containers of more than one litre regions. While they are bound to be of alcohol; and awestruck by the natural beauty our WA currently has 54 areas with various 3. In individual containers of more state has to offer – our hospitality can restrictions imposed on the venues than two litres of liquor with an be a bitter pill. located within these areas. alcohol content of 6% or more For tourists travelling around the These restrictions include conditions (e.g. wine casks of more than two northern outback of our beautiful that the licence does not authorise litres). state, getting their preferred drink the sale of packaged liquor; The AHA is bewildered at reports at the local pub can be a confusing • The sale of packaged liquor provided by WA Police in these experience. WA’s oppressive liquor (with an alcohol content of more circumstances. The reports often licensing regime and excessive than six per cent) in individual quote out of date statistics and regulation has allowed regulators to containers of more than one litre provide figures that cannot isolate impose restrictions on what we drink, is prohibited. This includes spirits hospitalisation numbers or numbers where we can drink it, when we’re and two-litre cask wine; of deaths specifically related to liquor allowed to purchase it and how we sold and supplied at liquor licensed consume it. Going to the local pub • The sale of all packaged beer venues. for a drink or a takeaway involves a lot in individual glass containers more than just rolling up and asking of more than 400 millilitres is To quote the old English proverb; for a drink. prohibited. This includes so-called “where there is a will, there is a way”. “king brown” bottles; Under section 64 provisions of the If people want liquor, they will find a way to obtain it. Liquor Control Act 1988, WA Police • Takeaway liquor cannot be sold are able to make submissions to the between 10pm and 12 midnight, These restrictions increase the flow Director of Liquor Licensing of alcohol take away full strength beer is of black market booze into the related harm in these communities and limited to six cans per customer, areas with cartons of beer selling for recommend that alcohol restrictions per day; anywhere up to $150 and normally be imposed in towns and even whole cheap bottles of wine selling for regions of the state. Where this occurs, • Liquor for consumption on $50. With an increase in sly grogging licensees and key stakeholders are premises is prohibited before despite the work of government, permitted to provide a response as to 11am (except where it is sold or police and especially the hard work of why these burdensome and restrictive supplied ancillary to a meal or publicans, further blanket and copy conditions should not be imposed. to a lodger residing at a licensed paste restrictions will see this state hotel); and If supported, these restrictions set out spiral into an over-regulated nanny strict guidelines for licensees relating • Takeaway liquor may not be sold in state, an image we have worked hard to the way alcohol is sold, possessed the following quantities; to shrug off for many years.
HOSPITALITY WA 13 General News
TRANSIENT WORKERS’ ACCOMMODATION VS HOTEL INDUSTRY The City of Kalgoorlie-Boulder’s consideration of a proposal to develop transient workforce accommodation (TWA) on land adjacent to prime residential real estate has attracted significant community opposition, while raising broader concerns about the future of transient workforce accommodation.
ver the past decade Western near town centres have been acting as Progress on a state-wide policy Australia’s mining boom has short-stay accommodation providers solution is likely to be slow but work Oled to the development of by selling rooms and offering food has begun with the Western Australian mining camps or transient workforce and beverage services to non-mining Planning Commission leading accommodation (TWAs). A measure workers have heightened concerns of stakeholder consultation toward intended to respond to acute TWAs directly competing with hotels. the development of an appropriate accommodation shortages during With community support, planning instrument. the intensive construction phase of accommodation providers, led by projects at the peak of the boom. In the interim, the Town of Port local hoteliers and State Council Hedland is moving closer towards As the mining slows, both TWA and rpresentatives, Andrew Mackay and implementing its own ‘Non-Residential hotel occupancy has declined. While Ashok Parekh, led an active campaign Workforce Accommodation Strategy’ this has been more dramatic in against the proposal – highlighting to guide future approvals of TWAs . mining centres like Karratha and Port that the current state of the region’s tourism industry provided a strong Hedland, the trend has had an impact The strategy recognises the position basis for objections to the approval of in Kalgoorlie – an established mining the AHA has long taken, that camp town, since the late 1800s. new facilities. accommodation is for mining workers Under current economic conditions, The campaign resulted in the proposal and should not compete with local accommodation providers were being defeated but the issue remains legitimate short-stay accommodation. taken by surprise at news that City of one that continues to concern regional The action being taken by the Town Kalgoorlie-Boulder Councillors were hoteliers and threatens their viability. of Port Hedland to audit mining considering a proposal by prominent This case has stressed the need for camps’ compliance with planning TWA developer, AUSCO, to develop a government to implement clear mining camp in the town of Kalgoorlie. and the restriction on the promotion guidelines and consistent regulation of accommodation, catering or to ensure that TWAs do not adversely AUSCO’s proposal would see the restaurant services to the public shows impact on future investment in company lease a 35,000m2 site on the council has listened to hotel and regional communities, employment, Gateacre Road, within close proximity hospitality investors and operators. to the airport, community recreational hospitality and tourism. amenities and across from the In a state whose economy is driven by The AHA has been actively lobbying the successes of the mining industry, residential suburb of Somerville; for a the state government for action mining camp of up to 450 beds. including Ministers responsible for it is clear that TWAs are here to stay but the challenge that is being heard The proposition was unsupported by tourism, local government and for by government is the need to ensure any demonstrated need or relationship authoritative guidelines for the future the interests of mining balances with to any upcoming mining project. approval of TWAs including processes to ensure their compliance with those of hoteliers and the tourism Reports that mining camps located planning regulations. industry.
14 HOSPITALITY WA General News CRITICAL COMMUNICATIONS AT THE MOST IMPORTANT TIME AHA Members have access to professional advice and support on a range of media related issues
rom time to time, events can occur that attract unwanted should be considered. media attention. While the media are only there to do A patron visits a venue and later dies from food their jobs and collect information, resulting stories have F poisoning. Before passing away, the patron was the potential to affect your business activity. interviewed in hospital and named the venue where he It is therefore important that when licensees or staff talk to suspects he was poisoned. Journalists are now calling the media, comments are measured and the consequences the venue’s general manager for comment. are thought of prior. Sometimes it’s best not to comment at Advice: Very rarely is it a good idea to ignore a request all, at other times providing a written statement is appropriate for comment, and in this case, it is certainly an issue and sometimes it’s OK to front the cameras. that needs to be addressed. The venue in this case Occasionally professional media guidance is required and would need to show compassion toward the victim and all AHA members are encouraged to ask for advice before his family while also being very careful legally by not making comments on difficult issues. admitting guilt or knowledge of any wrongdoing.
The following scenario is an example of where the above In circumstances like these it is generally best to issue a written statement and not agree to any recorded radio or television interviews. A written statement would acknowledge an allegation without a sense of guilt and “A great dish then note the venues record, policies, procedures and has very good commitment to serving its patrons. For example: We are saddened by allegations of food ingredients poisoning resulting in death at the (venue name). The and a modern (venue name) extends its greatest sympathy to (name of victim) and his family. conception. A full investigation is being undertaken by The Western So it’s about Australian Police and the Department of Health. The (venue name) will participate fully throughout this putting flavors process.
in, not adding The (venue name) has a strong record on patron and food safety and this remains our number one priority. anything We implement stringent policies and procedures and are extraneous. ” committed to providing exceptional service. The (venue name) will make no further comment while this matter is being investigated.
All media enquiries require careful consideration and the advice given will vary depending on the circumstances. Getting it wrong and making a mistake or saying the We pride ourselves on wrong thing can be detrimental to your business. providing the best Meat AHA(WA) members have access to a professional & Seafood for hotels and media team to guide them through tricky situations in the media. The above is an example only, the AHA restaurants in Perth. encourages members to call and seek advice should they require media assistance by calling the AHA on Wing Hong Food Services 9321 7701 or emailing [email protected] 8 Madison St, Canning Vale www.wh-food.com.au HOSPITALITY WA 15 T: (08) 9456 2830 [email protected]
AHA-ad.indd 1 9/12/2014 4:00:16 PM General News
OPINION: ANDREW ROBB, MINISTER FOR TRADE AND INVESTMENT
As the Minister responsible for Tourism, the Hon Andrew Robb MP talks about the state of the industry and issues moving forward.
Industry Brief in achieving our priorities under the attraction by our trade and investment Government’s Tourism 2020 strategy, promotion agency, Austrade. • Tourism and Hospitality is one of which aims to increase overnight Australia’s great strengths. visitor spending to between $115 Investment is urgently required in the billion and $140 billion annually by infrastructure that the industry will • Tourism is now worth over A$30 2020. need to sustain its growth such as billion a year to the Australian hotels and resorts. economy. Ensuring we have enough skills to cope with increased demand is another Tourism infrastructure is one of our • For the year ending June 2014, important prerequisite, which is why five national investment priorities visitors to Western Australia spent the Government has been supporting agreed in conjunction with the States A$9.8 billion. training in the sector and increasing and Territories. the supply of qualified workers such as • International visitors numbered chefs through the Skilled Occupation We have also allocated $43 million 796,000 which is a 7 per cent rise List for immigration. for a new Tourism Demand-Driver on the previous year. Infrastructure Programme. And, perhaps mostly importantly, • This reflects the state’s geographic our targets under Tourism 2020 will location, close to the major air Freezing the Passenger Movement require a thorough understanding of traffic hub of Singapore, but also Charge and removing the carbon tax the market and the way it is changing. its unique natural environment have also provided stimulus to the industry more broadly. and perceived difference to the Increasingly, for example, visitors will more well-known eastern states. be looking for unique adventures and In addition we have allocated $10 wishing to explore and understand • The United Kingdom and New million in new funding for the indigenous cultures. Zealand are still the number one Australia-China Approved Destination and two markets for Western All this places Western Australia in an Status (ADS) scheme. Australia, however, visitor enviable position to grow its tourism This will ensure that Australia can numbers from Singapore and and hospitality industries. China are showing strong growth. share in the benefit from the world’s We need to prepare for ever-increasing fastest growing tourist market which long with its beautiful natural numbers of discerning visitors, is set to see over 200 million people scenery and other attractions, particularly from Asia. travelling internationally by 2020. we can presume that many A This Government is well aware of this visitors are impressed with the That is why we also allocated and has made building our tourism State’s warm hospitality, including its $2 million for the staging of sector a priority. quality food and wine, showcased in Australia Week in China again in 2016, promoting increased trade, Tourism Australia’s current Restaurant One of the first things we did was to investment, education and tourism Australia campaign. bring agencies responsible for tourism with our largest trading partner. promotion, policy, research and I was pleased to see some of Tourism programs into the broader Foreign Western Australia has much to offer Australia’s other collaborative Affairs and Trade portfolio. marketing efforts were recognised not only our overseas guests but also recently at the annual World Routes This has meant a more coordinated domestic visitors. Awards in Chicago, where TA won approach to our promotional efforts We will continue to support the ‘best destination’ marketer for its offshore through Tourism Australia, industry by streamlining regulations, collaborative approach to aviation which is now achieving results. development. undertaking strong promotional It has also assisted policy development activities overseas and investing in Effective marketing will play a key role and aligned our efforts on investment growth for the future.
16 HOSPITALITY WA Regulations & Compliance LEAVERS 2014 It’s a challenging time for school leavers, many of whom are fast approaching adulthood. The completion of formal secondary education is a time of celebration for approximately 10,000 year 12 students in Western Australia. This year will be no different with Leavers celebrations running from Monday 24 – Thursday 27 November 2014.
Some house rules could include; If no photo if is available, then THREE out of the following • The registered guest is responsible for the actions of five forms of Identification with the Leavers name on it: ALL persons in their accommodation. 1) Birth Certificate • No overcrowding. Groups can be evicted due to the 2) ATM / Bank card with Signature actions of one person. 3) Smart rider card • Keep noise down to avoid disturbing others. 4) Skippers Ticket 5) Medicare Card. • Be responsible for the clean-up of your accommodation and place rubbish in the bins provided. The above forms of identification should only be accepted • Damage to units MUST be reported to the if photo identification is unavailable. accommodation manager immediately. WA Police and support services are also on patrol during • Keep your accommodation secure at all times. Often Leavers. Please contact them http://leaverswa.com.au/ theft or damage is not covered by insurance. contacts/ if you need assistance at your accommodation • Look after your friends, stay together and have a safe site on 131 444 for assistance only. time. Make sure you provide a copy of your house rules at the If you require clarification in relation to any of the time a booking is made. above, please contact Wanda Daniels (Regulatory & Juveniles should also be aware of the following; Policy Adviser) at the AHA on 9321 7701. Alcohol
Offence Penalty - Licensee/ Penalty - Others Manager It is illegal to sell or $10 000 Other Staff - $4000 Business Solar supply liquor to a Others - $2000 juvenile. Consumption of $10 000 Other Staff - $4000 Rebates Set to be Axed liquor by a juvenile on licensed premises. If implemented, the price Obtaining liquor on Others - $2000 for installing commercial solar behalf of juvenile. systems will rise substantially. It is illegal for $10 000 Juvenile - $2000 juveniles to possess Now could be your last opportunity to alcohol (open or take advantage of the rebate while it is still un-open) in a public available and protect your business from ever increasing power prices. place. * Police have powers to seize and dispose System size Current rebate of the liquor under those circumstances. 20kW $15,500 40kW $31,000 Carry Photo ID 99kW $76,500 • Ensure you check forms of photo ID of Leavers such as: With Infinite Energy your business can P Reduce energy bills ✓Transperth Smart Card ✓Proof of age card P Be protected from future electricity price rises ✓ ✓ Current school ID card WA Photo Card P Gain a competitive advantage ✓A copy of passport ✓Drivers licence P Reduce carbon emissions
✓WA Leaner Driver’s Permit For a FREE consultation call: 1300 074 669 www.infiniteenergy.com.au Venue News
NORTHBRIDGE ON TAP Northbridge Brewing Company (NBC) is Perth’s latest brewery, bar and restaurant located in the heart of the city at Northbridge Piazza on the corner of Lake and James Streets. Its story started seven years ago when the City of Perth called for tenders for the site adjoining the proposed Northbridge Piazza.
he Council was interested in From an initial list it was culled to grass of the Northbridge Piazza. finding a novel use for the about 8 then 4 who were invited Tspace that would enhance the to present to Council. Joint Owner NBC comprises the ground level Piazza activity levels in the Northbridge Michael Keiller said that it was Bar, the Tank Bar on level two and the Piazza and assist in bringing a new fortunate that they succeeded. rooftop Skydeck, all overlooking the crowd to Northbridge; it sought to city. The Brewery has been designed The process had been 8 years in the transition from primarily a night time to complement and integrate with entertainment district to the City’s making. activity in the Northbridge Piazza premier hospitality district. “There were a lot of red tape issues providing a welcoming family friendly around getting the liquor licence. It was at a time the Police Commissioner was at pains to reduce the number of licences in Northbridge let alone accede to new ones.
“The Council remained supportive through the whole process as well as our landlord,” Keiller said.
NBC’s aim was to provide a relaxed and fun atmosphere in a unique custom built venue, where exceptionally well made beer was the focus. NBC is open for breakfast, lunch and dinner seven days a week and overlooks the green
18 HOSPITALITY WA Venue News
Northbridge Brewing Co 44 Lake St, Northbridge WA 6003 P: (08) 6151 6481 /Northbridge-Brewing-Company-by-Beerland @NBCbeerland /nbcbeerland E: [email protected] W: www.northbridgebrewingco.com.au environment for people of all ages. interiors, along with builders, Utopia Industries. A grazing menu is available all day and ‘Special Function Roasts’ are available The custom built brewery is the focus for functions and events, while all of the streetscape to assist with the their menu options are created to activation that the Council had as a complement their boutique beers and KPI. The Brewery currently produces bar/brewery environment. four beers onsite including Beerland Lager, Beerland Pale Ale, Beerland The venue has been designed to have Wheat and Beerland Mild. The amber a distinctly Western Australian feel, liquid is only available over the bar with timber salvaged from the old straight from the tank. utilises a step-wise infusion process Perry Lakes Stadium, recycled bricks, which provides extra flexibility to feature lighting and a large wooden NBC has a full bar including a range create a variety of beer styles. In beam hanging over the bar sourced of other beers and ciders and an addition to the current core range, from the historic art deco Ford factory extensive wine list. Beerland Brewing NBC will also produce limited edition in North Fremantle. The natural is NBC’s own beer brand overseen by seasonal brews. finishes and recycled materials were Master Brewer Ken Arrowsmith. Ken important in creating the industrial Arrowsmith has recently resurfaced As the beer is over 90 percent water, after five years in hibernation. Whilst NBC has installed a reverse osmosis not a polar bear, he did need some rest system to guarantee the purity of and a cool down after the incredible the water being used which allows creative stress that comes from 30 them to replicate water characteristics years of designing and brewing some associated with particular beer styles. of the best beers in Australia. A master Their motto is: better water means craftsman, Ken has lots of skill and better beer. finesse and loves making a great beer or ale more than breathing. Northbridge Brewing Co actively uses NBC’s onsite brewery is a complex social media through the various installation which has the capacity mediums of Facebook, Instagram and to produce up to 150,000L of beer Twitter. They were inundated during and organic elements of the venues. each year from its 12HL brewhouse. their opening and are still trying to D4 designs, the building designers, Considered one of Australia’s most catch up to everyone that has tried to also worked closely with NBC on the advanced breweries for its size, NBC contact them online.
HOSPITALITY WA 19 Corporate News
ENTERTAINING MARKETING THE THE MARKET& ENTERTAINMENT
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BUSINESS NIGHTLIFE NEWS MUSIC
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20 HOSPITALITY WA Corporate News NEW CORPORATE MEMBERS A CLEANER WORLD INFINITE ENERGY CORPORATE SPONSOR MEMBER CORPORATE SPONSOR MEMBER Contact: Ms. Prunes Pulido Contact: Mr Aidan Jenkins Address: 3/187 High Street Address: 49 Labouchere Rd FREMANTLE WA 6160 SOUTH PERTH WA 6151 Phone: 08 9310 5533 Phone: 1300 074 669 Fax: 08 9310 5611 Fax: (08) 6144 5299 Email: [email protected] Email: [email protected] Website: www.acleanerworld.com.au Website: www.infiniteenergy.com.au/business-electricity A Cleaner World is a fully owned Australian company providing Founded in 2009, Infinite Energy has grown to become one of Australia’s commercial cleaning and property maintenance services for over 23 largest solar suppliers and specialised electricity retailers. Our electricity years. Our revenue derives from a wide variety of commercial customers retail division was founded to meet clients’ demands to control costs where including aged & health care, hospitality, retail and offices. We service electricity is becoming a substantial operating cost. hundreds of sites across the country. Our team of industry-experienced managers have been sourced to provide professional services to various customers. We are a quality endorsed company. Our aim is to deliver outcome-based ECOMIST AUSTRALIA “Cleanliness Standards” by using current best practices in the industry. BRONZE CORPORATE MEMBER Contact: Mr. Brian Hayley FIVE STAR SECURITY Address: PO Box 3097 BRONZE CORPORATE MEMBER MALAGA WA 6945 Contact: Mr. Gary Clark Phone: 0407 779 764 Address: PO Box 2222 Fax: 08 9248 8486 ELLENBROOK EAST Email: [email protected] WA 6069 Website: www.ecomist.com.au Phone: 08 9296 9666 Since 1992 Ecomist has specialised in providing environmental Automatic Fax: 08 9296 9777 Insect Control, Odour Control, Fragrancing & Hygiene products to our Email: [email protected] commercial and doestic markets. We developed the original Automatic Insect Control concept that has been proven time and again in the most Five Star Security have now been in operation for over 21 years. (Est demanding environments. 1993) Five Star Security are specialist in the supply & installation of electronic security, comprising HD CCTV camera systems, Alarm Our ultimate aim is to improve the businesses of our commercial customers Systems and Access Control into licensed venues across the entire state and homes of our domestic customers, through high quality products and of WA. excellent after sales support. For your convenience, Five Star Security provide purchase, lease or rental options. Whether it’s a complete new system or service and repairs on your existing system give Five Star Security a call today. JAG HOSPITALITY BRONZE CORPORATE MEMBER Contact: Mr Jason Gelineau BOOK YOUR HOSPITALITY EXPO Address: 43/131 Adelaide Terrace EAST PERTH WA 6004 2015 BOOTH TODAY & SAVE Phone: 0403 924 185 Email: [email protected] HOSPITALITY EXPO 19 & 20 MAY 2015 Website: www.jaghospitality.com.au CROWN PERTH WESTERN AUSTRALIA JAG Hospitality is a Customer Service Focused Consultancy. We have extensive experience in the development and continuous improvement of businesses within accommodation, catering, food/beverage service, aviation, cruise line and retail organizations. We focus on the integration of your operation with systems, training, and business needs, instilling consistency, confidence and continuous improvement. We are able to provide: WHAT IS HOSPITALITY EXPO? • Operational/Management Support Hospitality Expo is a comprehensive showcase of the best • Change Management and latest trends, ideas, products and services for the • Quality & Standards Implementation/Training hospitality industry. • Product Development • Customer Service Delivery FACTS & FIGURES • Marketing Advantages/Management • Expected Attendance: 2000+ • Expected Exhibitors: 120+ • Budget Management Our Success is Your Success! We work together hand in hand with your WHO TO CONTACT management and staff to build a productive and successful team working Please contact Sanya Jankovic on 08 9321 7701 or [email protected] to in an environment with high team moral. Our end result, achieving total discuss exhibiting opportunities and to book your booth today. guest/customer satisfaction and increased profitability.
HOSPITALITY WA 21 General News
WA’S DIRTY LITTLE SECRET: PART II Methamphetamine, its growing proliferation and use: A problem hoteliers saw coming.
n recent months the media has finally control and dangerous feel that methamphetamine use was reaching caught onto Western Australia’s dirty you’re now getting in emergency pandemic proportions nationally, Ilittle secret: Methamphetamine. departments is amphetamines, assessing that drug crime in Australia The West Australian newspaper has particularly ice,” he said. “The drunks was spiralling out of control. tersely stated that “WA is in the grip are often so uncoordinated that when of a methamphetamine epidemic”, they throw a punch it’s easy to dodge The purity of methylamphetamine calling it the “hidden scourge of our but a psychotic patient driven hard on seized by WA police has increased city and towns” and attributing its amphetamines is trying to kill you.” substantially from approximately 19% use to the “chaos in our streets and in 2007-08 to 50% in 2012-13. While It is the violent and aggressive hospitals” that is destroying families the number of amphetamine seizures behaviour that typifies meth use that and neighbourhoods. in WA increased by 34.7% to 4,580 hoteliers have long argued is not this volume is only increasing with The public may be surprised at the typical of alcohol consumption alone. the aggregate weight increasing by revelations but licensees have been aware for some time of the extent to A recent longitudinal study published 152.5% to 74.7kg. A statistic that is which methamphetamine, or ‘meth, in medical publication, the Addiction again borne out by the recent seizure crystal meth or ice’, as it’s more Journal considered whether violent of 90 kgs of meth by Federal Police in commonly known, is taking hold in behaviour increases during periods of early October. their communities. meth use and whether this was due to psychotic and paranoid symptoms With increases in crime and assault The WA Police focus on waging their induced by the drug. It confirmed that statistics used to justify objections anti-alcohol prohibitionist agenda has amphetamines cause a 6 fold increase to liquor license applications, pursue resulted in action and resources being in violence, with risks of violent further regulation and enforcement diverted into a regulated substance behaviour heightened when mixed of licensed premises, authorities need rather than smashing the illicit with alcohol. to identify the true source of the manufacture, production, distribution increased violence in our communities The WA Police focus on alcohol has and consumption of meth. and licensed venues. seen a lack of resources dedicated Sir Charles Gairdner Hospital to addressing the manufacture, WA Police have responded by emergency doctor and past president production and proliferation of establishing a new and permanent of the Australian Medical Association, meth. This negatively impacts on police squad to target clandestine Dave Mountain, told the media the perception that many hoteliers, drug laboratories but as the industry that in hospitality presentations, it particularly operators of night-time waits for the government to respond was patients on drugs, not drunks, entertainment venues are properly to the most recent review of the who were driving the intensity and regulated. state’s liquor licensing legislation – violence. The Australian Crime Commission’s it is hoped that this response will be “What is fuelling the really out-of report on illicit drugs warned that proportionate to the problem.
22 HOSPITALITY WA Regulations & Compliance BAG CHECK GUIDELINES Only police officers have the right to physically check bags, however licensees can make it a condition of entry that the inside of bags be viewed.
iven the current security conditions should be prominently • A patron can refuse to allow a environment, the following displayed at entrances to the bag check. If patrons do not allow Gessential information venue and be written in simple their bags to be checked, they can addresses the requirements of language indicating: be denied service and asked to performing bag checks at licensed leave the venue; - that agreeing to checks is a premises; condition of entry; and • A licensee needs to be absolutely • Currently there is no specific - that checks are done on bags, certain that an offence has been legislation dealing with business jackets, parcels, cartons, containers committed by the patron in order rights to check customers’ bags etc. to forcibly detain or physically or search a person; search the patron and/or their • Supplementary signage should • No one except a police officer belongings; and indicate the licensee’s has the right to physically search commitment to the Bagcheck • A patron who has been forcibly bags. Physical search includes; Guidelines, particularly in regard detained by a licensee may sue for opening a bag, moving/removing to the checking of personal false imprisonment if no stealing items and touching the patron; handbags. The Bagcheck has occurred. • Licensees are able to set Guidelines Summary Statement conditions of entry to their venue should be incorporated into the Should you require any further and can make entry conditional Management Plan if this is a information, please contact upon patrons showing bags, policy of the venue. The Bagcheck Wanda Daniels (Regulatory and pockets etc for checking; guideline can be found at Policy Adviser) on 9321 7701 or www.retail.org.au, select policy [email protected] • Signage establishing entry and research icon;
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1557 Print ad - 103x148.5 - v6.indd 1 4/09/20142612 ISA A4 10:51 Advert_Hospitality am WA_Quarter Size.indd 2 28/08/14 3:51 PM Venue News
DOWN BY THE RIVER Situated on the banks of the Swan River, the new 100 room International on the Water Hotel is a contemporary and fully-integrated property that provides guests with modern facilities and superior value accommodation.
he Historic Belmont Hotel, while still remaining true to its original Joint owner Helen Hong said that that later became Ascot Inn, roots. The designer of the hotel, Helen the hotel had a happy and friendly Twas originally built in 1897 in Batalha, aimed to create an exterior environment. a Victorian Regency fashion which which was both contemporary exists today in the heart of the lobby, and understated in contrast to the “The atmosphere of the hotel is function area and coffee shop. The luxurious and ostentatious interior. always relaxing, from the musical original two story building has been water fountain outside the lobby to preserved and renovated, to appear as They aim to create the feeling that the Koi pond within the restaurant, a modern version of what it once was. from the moment a guest enters the guests can sit back and watch the lobby they feel that they have been world go by,” she said. The hotel underwent a complete transported overseas. With design renovation to modernise the building inspiration from Europe and Asia, all High Tea is also offered daily, with an the hotel’s walls and floors are marble and feature custom chandeliers resembling Western Australian swans hanging from the ceiling.
“We strive to provide an experience which can measure up to the serenity and beauty of the location, that is, on the banks of the magnificent Swan River,” says Mrs Batalha.
Ascot Inn, pre-renovation
24 HOSPITALITY WA Venue News
International on the Water 1 Epsom Avenue, Ascot WA 6104 P: 08 9429 8088 F: 08 9429 8099 Reservation Line: 08 9429 8003 /internationalonthewater E: [email protected] W: www.internationalonthewater.com.au
Only a ten minute drive from both Perth airports and only minutes into the City, the hotel has a range of function, meeting and banquet facilities, a gymnasium and an outdoor pool.
The owners of International on the Water are excited about the future growth of functions and weddings at the hotel. The Boardroom can accommodate up to 12 people, in house pastry chef creating petite The Banksia Function Centre has a delights. Guests are able to enjoy maximum capacity of up to 250 people a cocktail and a light meal at The and The Watermark Restaurant with Belmont Café Bar. With alfresco views its large alfresco area overlooking the over the Swan River, The Watermark Swan River, can be booked in advance Restaurant, offers a range of meals for special functions and events. from fillet steaks to Moroccan lamb, as well as fusion dishes such as Rooms include the Executive Suite, Schezuan Calamari. Junior Suite, Family Room, Deluxe Room, Riverview Room and Superior Room. All rooms have free Wi-Fi, air conditioning, flat screen TV, tea and coffee facilities and complimentary use of bathrobes, slippers and the Described by many as the ‘Jewel of option of a king size bed. An upgrade Belmont’, International on the Water to the Penthouse Suite offers two has already proved to be popular with bedrooms, separate lounge area, international, interstate and local open plan dining area and views of guests. the Swan River.
HOSPITALITY WA 25 General News BEWARE – FAKE WI-FI WARNING Hoteliers need to be aware of Wi-Fi scams. To protect guests and staff, it is recommended that the list of available Wi-Fi networks within the hotel is checked regularly. irports, shopping centres, Problems arise when people aren’t hotel is checked regularly. Displaying hotels and restaurants – using secured connections but, the name of the hotel’s network at Awireless networks are in most for example, a fake connection the front desk and in rooms will raise places and increasingly, access to in the name of a hotel or similar awareness among guests to think them is free. Despite making it easy establishment. twice before connecting to unfamiliar to go online, most people would be Sophisticated scammers can access surprised to know that many wireless connections. If access to the hotel’s passwords and personal information hotspots are fake. Travellers and wireless network is free of charge, of other peoples’ personal devices. the general public therefore need it should still require a password. Scammers are working from their to exercise caution and be aware of laptops in car parks alongside hotels Passwords can be given to guests at scammers setting up fake wireless and even checking in for a night check-in. networks. and setting up websites that look official and often include the name It’s not only hotels that attract fake Whether it’s for emails, social media, of the hotel but are really illegitimate wifi-networks; cafes, restaurants and maps and directions or keeping family websites offering ‘free’ Wi-Fi. airports are just as susceptible. An informed, the majority of people want awareness of fake Wi-Fi networks to stay connected while they’re away. Hoteliers need to be aware of these But people also access online banking scams. To protect guests and staff, is always necessary and access or enter their credit card details to it is recommended that the list of to networks that don’t require a make purchases online. available wifi-networks within the password should be avoided.
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Western Australian Glass Artists CARRINGTON ST RD LE A Mcneece KD Place C O T Unit 10, 6 Mcneece Place, O’Connor, Western Australia 6163 S D
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PEEL RD K C
O Telephone: (08) 9430 4707 Mobile: 0416 060 864 Email: [email protected] T S www.traditionstainedglass.com.au SOUTH ST Training News
THE BENEFITS ADD UP In the lead up to the busy Christmas and New Year period, the importance of employee training and development can’t be overstated, because a fundamental underpinning of every role in hospitality is to ultimately meet and/or exceed customer satisfaction.
hilst Training can be perceived as expensive, the benefits most certainly outweigh the costs BUILDING YOUR SKILLS Winvolved. You can get the best results from Do you or a staff member have a specific skills gap? a training program by targeting specific areas that need Build their skills with a range of accredited online William improvement. If you’ve noticed an increase in complaints Angliss courses. Whether it’s for management, operational, from customers about beverage quality and service, your supervisory or front line staff these Skill Builders can be training efforts might concentrate on these two areas. completed across a wide range of areas from leadership The importance of progressive employee advancement is and communication, team building, events and sales to not lost on your staff. Your investment in fostering new work health and safety, finance and quality and innovation. supervisors and managers demonstrates your confidence in the people who work for you. Doing so retains consistency within the business as well as enhancing your future Visit the AHA website www.ahawa.asn.au/training workforce. to find out more or to book into any of the courses outlined above. The AHA(WA)’s diversity of training course offerings can assist with staff training in many areas. Here’s what on offer: INDUSTRIAL RELATIONS
Remain on the front foot with all HR and Workplace Relations topical issues and challenges by attending these popular workshops. Understanding Equal Employment Opportunity in WA Catering to WA for 19 November National Employment Standards & Changes to HIGA more than 55 years (Breakfast Session) 4 December Termination & Redundancy 10 December BEERMASTERS COURSE
Learn the secrets behind serving the perfect beer. 27 November FATIGUE MANAGEMENT FOR LEADERS Switch to the gas company offering value and choice This workshop is designed to help supervisors to the West Australian hospitality industry. and managers to motivate their staff to engage in managing their fatigue and alertness in the workplace. If your property is connected to the natural gas pipeline from Geraldton 17 November to Busselton, including the Perth Metro area, why not check whether you’re getting the best deal? Kleenheat Gas offers competitive prices, experienced advice and specialised service. WORKPLACE FIRST AID For a tailor made energy plan that suits your needs call our dedicated business team today on 1300 135 111. Would your staff know what to do in the event of a workplace accident or emergency? 24 November kleenheatng.com.au
@kleenheat /kleenheat
GASNG0409 AHA PRESS FA 2.indd 1 23/09/14 9:08 AM Workplace Relations News SKILLED MIGRATION REFORMS
The Commonwealth Government will reform the 457 visa programme for skilled migrants, while maintaining strong safeguards against abuse.
he 457 programme must be a means of filling attractiveness of investing and settling in Australia genuine skills gaps in the local labour market while while ensuring Australia’s interests are protected; not placing unnecessary administrative burdens on T • Aligning the criteria for eligible investments with business. the Government’s national investment priorities. An effectively managed skilled migration programme The investment eligibility criteria will be determined ensures foreign workers supplement rather than substitute by Austrade in consultation with key economic and Australian workers. A business that is forced to close industry portfolios; because it is unable to access the labour that it requires • Introducing a Premium Investor Visa (PIV), offering a employs no-one. That is a lose–lose situation for both more expeditious, 12 month pathway to permanent employers and employees. residency than the SIV, for those meeting a $15 million Following an independent review of the 457 programme, threshold; and the Government will: • Tasking Austrade to become a nominating entity for • Streamline the processing of sponsorship, nomination the SIV (complementing the current State and Territory and visa applications to reward low risk applicants and governments’ role as nominators) and to be the sole refocus compliance and monitoring activities on high nominating entity for the PIV. risk applicants; The changes to the SIV will take effect during 2014-15, • Increase the sponsorship approval period from 12 to with the Premium Investor Visa to be introduced from 1 18 months for start-up businesses, to give start-ups July 2015. more time to make their businesses sustainable; The Government will soon make further announcements • Provide greater flexibility in relation to English on the recommendations of reviews into both the 457 and language testing and skill requirements for 457 SIV programmes. applicants, to ensure that the standards required are appropriate for the industries and occupations being The Insects Are Coming.... Don’t Be Caught Out! sought; and
• Retain the Temporary Skilled Migration Income Improve your profit and add value to your business by keeping your Threshold at $53 900, ahead of a review within the premises insect free with our MAXI Dispenser. Our stylish, automatic next two years. Maxi is designed for large indoor & outdoor spaces and will protect your business 24/7 from all flying & crawling insects. DIY with our Maxi Starter Safeguards will remain in place to ensure that the 457 Pack for only $79 + GST (perfect for regional businesses) or let us take visa programme is not rorted. It will continue to be a care of everything - ask us about our all inclusive monthly servicing fee. requirement that a foreign worker receives at least the same market rates and conditions that are paid to an An insect free environment will lead to: Australian doing the same job in the same workplace. - Improved perceptions of your establishment The Government will also expand and improve the - A clean and hygienic image Significant Investor Visa programme. - More satisfied customers At present, SIVs are available for applicants having an - Customers will stay longer, buy more from eligible investment in Australia of A$5 million, for a you, come back more often and refer others. minimum of four years. No contracts The Government will reform the programme to encourage Warranty and guarantee more high net worth individuals to make Australia home Locally owned and operated and to leverage and better direct additional foreign Premium quality investment, while maintaining safeguards to ensure the Fully serviced and maintained migration programme is not misused. (with scheduled services) Changes will include: What’s an insect free environment • Streamlining and speeding up visa processing, worth to your operation? further promoting the programme globally and strengthening integrity measures, to increase the
HOSPITALITY WA 28 Call us today FREECALL 1800 243 500 or 08 9248 8753 Workplace Relations News
DISMISSAL JUSTIFIED
An employee who intimidated a drug and alcohol testing technician and maintained he was medically unfit to attend meetings with management about his behaviour was validly dismissed, the Fair Work Commission has found.
he employee worked for the had made a false safety report and being able to appear at his Fair Work company between June 2011 the second that his complaint that Commission bullying application. and March 2014. Between the company’s employee relations T The company told the Commission June 2012 and his dismissal, he manager behaved inappropriately at that the employees inability to attend received three written warnings and a meeting was not supported by the the requested meetings was not four counselling letters about his evidence. supported by the medical certificate behaviour. In early January 2014, the company he supplied, which said that while he The company investigated the wrote to the employee asking him was not fit to work for his employer, employee several times, including to respond to concerns relating to he could work for other companies. after an independent drug tester his behaviour and warning him that The employee’s contract was complained about his alleged his employment could be terminated terminated on March 2014 citing his aggressive behaviour during a random unless his responses provided “the failure to modify his behaviour despite on-site test in February 2013. confidence that the employment being trained “multiple times” on the relationship has not broken down or After finding, on the balance of company’s expectations. that you will continue to behave in an probabilities, that the employee had inappropriate manner”. The employer maintained the acted aggressively, the employer employee had also continued to issued him with a written warning That same month the employee took demonstrate a “consistent pattern which also referred to concerns a bullying complaint to the Fair Work of inappropriate behaviour” despite about his “lack of respect” towards Commission which was later dismissed being issued with four counselling managers. and made a workers compensation and three warning letters. claim. The employer carried out two The presiding Commissioner said subsequent investigations in He also advised the company that he there was no evidence to support a September and November 2013, was medically unfit to attend meetings conclusion that the employee had with the first finding the employee to discuss his behaviour, despite been unfairly dismissed. INDUSTRIAL RELATIONS TRAINING COURSE nstances of this nature are discussed at length during the AHA(WA) Termination & Redundancy seminar which will be held on 10 December 2014. This course is ideal for managers, supervisors or anyone who recruits or terminates staff. IFor booking information visit the AHA(WA) website or contact the Training Department on 9321 7701.
HOSPITALITY WA 29 Workplace Relations News IMPORTANCE OF CONFIDENTIALITY A recent Fair Work Commission decision has highlighted Employers should inform workers who support colleagues during disciplinary investigations that the processes must remain confidential. he Commission ruled that the the disciplinary investigation to the have forwarded it to people not employer acted harshly when it union and others in his work group, directly involved in the investigation. Tissued a final written warning the Commissioner said the company to a long serving union delegate after should have provided him better In determining an appropriate he forwarded an email containing information on confidentiality. response, the Commission said that information about an internal the company’s disciplinary policies The Commissioner found that in the investigation. meant management had other options company policies it refers to examples available that fell short of a final The presiding Commissioner said the such as site security arrangements or written warning. He said he believed employee had gone well beyond the patient medical information, while that a written warning was warranted role of a support person and instead letters of offer to new employees because the worker’s “behaviour was took on a role that is much more include a requirement to maintain inappropriate and as an experienced akin to that of a union site delegate the confidentiality of customer, sales, union delegate he should have been and that support people need to product and financial information. aware of the processes involved in an understand that investigations He said the employee was “genuinely individual’s disciplinary procedure, into another employee’s work surprised” that his email would be and his responsibilities as part of that performance or behaviour “are private perceived as a breach of confidentiality process”. matters between the parties, and the and had told his employer that he The warning should refer specifically confidentiality of those processes “would not have acted in this way if to the fact that, as a support person, should be respected at all times”. he was aware this was the case”. he had “inappropriately distributed While upholding the company’s The Commissioner said while the material related to that process, and argument that the employee email did not contain any commercial- any repetition of that behaviour could breached its confidentiality policies in-confidence information, it was result in more serious action being when he emailed information about inappropriate for the employee to taken”. LONG INVESTIGATION RESULTS IN REINSTATEMENT An employer had a valid reason to sack a project manager who wrongly claimed overnight expenses on 141 occasions over less than 12 months, but his dismissal was unfair given his long and otherwise unblemished service and the long delay in investigating the misconduct, the Fair Work Commission found.
he manager was employed The company did not formally advise his response to the investigation’s 17 years before the dismissal the manager of its findings until findings on February 21 2014. Tand from March 2011 until January 21 2014, despite the managing September 2012 was required to director agreeing on December 23 The company dismissed him on March regularly travel to work on a project. 2013 with an internal disciplinary 7 2014 providing him with four weeks’ committee’s recommendation that he pay in lieu of notice. He prepaid his accommodation, and be dismissed. then submitted his overnight expense In his unfair dismissal hearing, the claims on a monthly basis, without The employer suspended the manager manager told the Commission that identifying the actual nights he had with pay on January 21 2014 and after he thought his former employers’ stayed for work purposes. obtaining an extension, he provided reconciliation system would fix any
30 HOSPITALITY WA Workplace Relations News
errors in his claims. travelling. company on the allegations.
He said that because his The presiding Commissioner The Commission ordered the company accommodation was paid in advance, concluded that the former employee to reinstate the manager and that his expense claims were lodged failed to comply with the company’s his lost wages since termination be without the benefit of normal hotel 2011 Business Conduct Guidelines reduced by the money he owed to accounts which would have identified which require honest, accurate and his former employer for the incorrect the dates on which he was away transparent reporting of matters claims and then by a further 50% for from home. He simply identified which include expense claims. his misconduct. block periods of time and overlooked weekends and other days when he The Commission found that this was travelling for work. incident was the first and only issue Learn how to investigate of a disciplinary nature associated fraud in a complaint manner The Commission said the manager with the managers’ long period of by attending the Workplace was either “grossly negligent” in employment and was not satisfied Relations seminar on lodging the claims, or deliberately that the employer had made it clear Termination & Redundacy on entered start and end dates knowing that he could have a support person 10 December 2014. that he might be paid for days he was with him in discussions with the
PENALTY RATES ON PUBLIC HOLIDAYS embers are reminded that penalty rates will apply to hospitality award employees working accross the Christmas and New Year period. The Public Holiday Factsheet for constitutional and non-constitutional businesses is Mavailable in the Workplace Relations Section of the AHA(WA) website. This public holiday fact sheet is for the 2014/2015 financial year. For further information on the payment of penalty rates applicable to your business, please contact Dalton Ryan (Senior Employment and IR Adviser) on 9321 7701.
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