3C Technologies Inc. 9000 internal auditing, ISO 9000 lead Ph. 800-633-2588 Fax 651-633-7903 Baxter Associates 6834 Spring Valley Drive, Ste. 202 auditor training, APQP, PPAP, SPC, www.aqsperformance.com 850 N. Adams Road, No. 7 Holland, OH 43528 process FMEA, DOE, formal design Applied Quality Systems provides a com- Birmingham, MI 48009 Ph. 800-327-6583 Fax 419-868-8993 review, 8D problem solving, mistake plete suite of RAB-accredited ISO 14000 Ph. 248-645-1724 Fax 248-647-3904 www.3ctech.com proofing, cost of quality, facilitation skills, and ISO 9000 programs. Our ISO 9000 www.bax1.com Customized training, consulting, assess- gage metrology, gage R&R, uncertainty of programs are available with industry-spe- Full range of technical services for auto- ments and products for ISO 9000:2000, measurement, gage calibration and 95 cific content for the automotive, aero- motive, aerospace and other manufactur- ISO TS 16949, QS-9000, TE Supplement, additional seminars-on-demand. space, medical device and food industries. ing and distribution. Supplier of quality ISO 14000, lean manufacturing, Six Sigma, assurance and full support for related sys- TPM and supply chain management. Top- AIC Quality Services Inc. AQPE LLC tems; ISO 9000; QS-9000; TE Supple- rated in-house and public workshops on P.O. Box 940022 561 N. Riverside ment; ISO/TS 16949; statistical methods; implementation, documentation and inter- Houston, TX 77094 St. Clair, MI 48079 process control; on-site implementation nal auditing (APQP, FMEA, R&M, etc.). Ph. 281-398-7888 Fax 281-398-7874 Ph. 810-334-6400 Fax 810-329-2018 services for manufacturing documenta- www.aicservices.com AQPE offers ISO 9000 and QS-9000 tion and applications software; and defect 4aBetterBusiness Inc. AIC is a full-service quality consulting design, facilitation and training; engi- and cost-reduction projects. Special audits 1 Northfield Plaza, Ste. 300 firm providing affordable ISO 9000, ISO neering and quality consulting services for management. Northfield, IL 60093 14000, ISO 17025, QS-9000, TE Supple- and ISO 14001 support; DOE; QFD; Ph. 847-470-3513 Fax 847-470-3511 ment and FDA QSR seminars, workshops, value engineering; benchmarking; prob- Benchmark Technologies Corp. www.4abetterbusiness.com training, audits, pre-assessments and doc- lem solving; and new product development 3161 N. Republic Blvd. Computer/Web-based training in root ument preparation services. (APQP process with documentation). Toledo, OH 43615 cause analysis, problem solving/quality AQPE also performs internal quality audits Ph. 800-637-9536 Fax 419-843-7218 tools, process mapping, use of process- Alamo Learning Systems and offers internal auditor training classes. www.benchmark-usa.com based approach, risk analysis and problem 3160 Crow Canyon Road, Ste. 280 Complete design and implementation of prevention (FMEA), internal auditing and San Ramon, CA 94583 Arch Associates LLC quality systems to achieve compliance all-employee training in ISO 9001:2000. Ph. 800-829-8081 Fax 925-277-1919 41620 Six Mile Road, Ste. 102 and forward your business objectives. www.alamols.com Northville, MI 48167 Addstan Management Systems Inc. Alamo offers a complete solution for Ph. 248-449-5433 Fax 248-449-5434 Besterfield & Associates 5501 Doncaster Way advancing the people and improving the www.archassociates.com Two Clark Drive Minneapolis, MN 55436 processes of our clients through a wide Total business and quality system devel- Fairview Heights, IL 62208 Ph. 952-929-7050 Fax 952-929-8212 variety of ISO-based consulting services, opment and reengineering to satisfy Ph. 618-394-1794 Fax 618-394-1794 Complete training and consulting in the enterprise process management software, standards, reduce costs and implement This full-service company provides in- AS9000, ISO 9000, ISO 14000, QS-9000 training and e-learning. improvements. Services include process, house training; problem solving; and pro- and TL 9000 international standards product and system audits/assessments to gram implementation on DOE, Taguchi, Alta QRS Inc. ISO 9000, QS-9000, TE Supplement, MS- SPC, TPM, TQM, ISO 9000 and ISO Adrian Group 1139 Fairfield Place 9000, Laboratory Guide 25 and ISO 14000. 628 Barcliff Road, Ste. 100 Oakville, ON L6M 2L9 Canada 17025, and AS9000. Training in ISO 9000, Norfolk, VA 23505 Ph. 905-825-9663 Fax 905-825-2890 ISO/TS 16949, ISO 17025, QS-9000 and Bill Kracht Consulting Services Ph. 800-552-7929 Fax 757-440-0189 Alta QRS services include design, devel- TE Supplement, SPC and reliability/ 403 First St. www.adriangroup.com opment and implementation of quality man- maintainability/cost reduction. Manistee, MI 49660 A systems consulting resource for com- agement systems (such as ISO 9001, ISO Ph. 231-398-0669 panies seeking to become compliant with 13485 and AS9100), development of doc- Arete Consulting Group More than 28 years of industry experience, and registered to ISO 9001, ISO 14001, umentation to comply with aerospace and 262 Hawthorn Commons, No. 141 specializing in consulting, training and QS-9000, TL 9000, AS9000/9100, ISO/TS medical device regulations, and training in Vernon Hills, IL 60061 auditing of business/quality management 16949 or FDA-CGMP (devices). We pro- continuous improvement techniques. Ph. 847-942-2212 Fax 847-549-8212 systems. RAB-certified lead auditor. vide turnkey system development and www.aretequest.com training on selected elements, including Amera-Veritas Inc. Consulting and training in ISO/QS-9000 Brewer and Associates Inc. documentation creation; audit program 3576 Sanctuary Drive and process improvment. The use of “EZ 2505 Locksley Drive development; document, data and records Coral Springs, FL 33065 ISO” results with significantly less docu- Grand Prairie, TX 75050 control; and employee training. Ph. 954-757-4377 Fax 954-757-4376 mentation. Ph. 972-641-8020 Fax 972-641-1327 www.Amera-Veritas.com www.bai-bk.com Advent Management Our services involve quality, safety and Associated Consultants We are ISO 9001-registered and provide International Ltd. supply chain management. Our products International auditor and ISO 9000 training. RAB- 411 Old Baltimore Pike include ISO 14000, ISO 9000, QS-9000, 33 Baxter Crescent approved ISO 9001:2000 transition training Chadds Ford, PA 19317 AS9100, FARs, JARs, aviation, CE Mark, Thorold, ON L2V 4S1 Canada for RAB-certified QMS auditors. Consult- Ph. 800-726-7985 Fax 610-388-9338 medical device and automotive. We provide Ph. 905-680-1142 Fax 905-680-2871 ing services include all phases from gap www.getresults.com training, consulting, procedure writing, www.isoaci.com analysis to audit maintenance and improve- Quality leaders depend upon Advent con- auditing, supplier evaluation, product qual- ACI is a prominent ISO implementation ments based on the Baldrige criteria. sultants to get results in establishing and ity and reliability, management system consultant, with more than 80 first-time maintaining continuous improvement, development and other related services. client registrations all attaining registration Burnett Associates quality assurance and TQM. Advent also within a year of commencement. 35 Chablis Drive provides project management, standards American Quality Associates Inc. Fairport, NY 14450 compliance programs for ISO 9000, ISO 7628 S.E. Autumn Lane AXEON Ph. 716-223-0724 Fax 716-223-9057 14000 and related standards, plus strategic Hobe Sound, FL 33455 1920 W. 5200 S., Ste. 10 Provider of quality management system integration, contract auditing and training. Ph. 561-286-8430 Fax 561-286-8490 Roy, UT 84067 consulting, auditing and training serv- www.amerquality.com Ph. 801-525-9123 Fax 801-525-9136 ices. Active lead auditor with leading reg- Affiliated Educational Offering a full range of management, qual- www.axeon.net istrar. Internationally certified as Consultants Ltd. ity and environmental management services. ISO 9000 services provider located in lead/senior auditor for ISO 9000 1510 W. Greenleaf Ave., Ste. 2-A We are ready to help your company achieve Utah to serve the western United States. A (IATCA/RAB) and QS-9000 (AIAG), Chicago, IL 60626 ISO 9000, QS-9000 and ISO 14000 regis- full-time, full-service auditing, consulting including ISO 9001:2000 edition. Ph. 888-880-7490 Fax 773-508-4068 tration; TQM; continuous improvement; and training firm. We specialize in www.aecltd.com process auditing; and project management. enabling organizations with the under- Business Performance Associates Affiliated offers a complete GD&T cur- standing, implementation and mainte- 6304 Wisteria Way riculum, ISO 9000:2000, ISO 14000, Applied Quality Systems Inc. nance of ISO 9000 as well as AS9000, San Jose, CA 95129 ISO/TS 16949, ISO/IEC 17925, continu- 446 W. County Road D QS-9000, TE Supplement, EMS and EN Ph. 408-366-0848 Fax 408-366-0838 ous improvement, Six Sigma, R&M, ISO St. Paul, MN 55112 certification/compliance. www.bpaconsultants.com

22 Quality Digest/January 2002 Business Process Improvement TE Supplement systems, on-site training Clark Quality Advantage Inc. related standards and customer require- 20314 Lakeland Falls Drive and obtaining product certification to 14801 County Road 40 ments. Consulting and guidance in TQM, Cypress, TX 77429 CSA, UL and CE marking using proven Goshen, IN 46528 Baldrige Award, team building, problem Ph. 281-304-9504 Fax 281-304-9505 methodologies. Ph. 888-234-6737 Fax 219-642-5004 solving, SPC and similar practices. www.bpiconsulting.com www.clarkqa.com BPI’s process management approach is a CEEM Inc. Clark Quality Advantage Inc. specializes in Creative Resources Inc. unique blend of process and people. Our 12110 Sunset Hills Road, Ste. 100 complete system implementation and train- 6134 W. Willow Ave. services include consulting, training and Reston, VA 20190 ing for ISO 14001, ISO 9000:2000, QS- Glendale, AZ 85304 SPC software. Ph. 800-745-5565 Fax 703-250-5313 9000, ISO/TS 16949, ISO 17025, TL 9000 Ph. 623-979-0732 Fax 623-979-0732 www.ceem.com and more. Our analysts are trained to imple- www.cri-results.com Business & Quality Management CEEM Inc., a member of the BSI group, ment and audit to these standards. The Creative Resources Inc. supports the needs Systems Inc. provides a complete range of value-added firm also has an RAB-certified ISO 14001 of business in the areas of quality systems 39510 Paseo Padre Parkway, Ste. 370 products and services to a wide range of EMS lead auditor on staff to assist with consulting, business management, team Fremont, CA 94538 clients. These include seminars, consult- environmental management system needs. building and ISO 9000. Creative Ph. 800-934-9001 Fax 510-739-1071 ing and software as well as a comprehen- Resources also offers seminars and con- www.bqms.com sive range of publications. CEEM’s topics Clydesdale International sulting services on business improvement, BQMS is committed to providing highly include quality, environmental manage- Management Consulting organizational development, employee effective business process solutions ment and health and safety, and informa- 570 El Camino Real, No. 150, PMB 401 development and personal productivity. through training, consulting and integrated tion security. Redwood City, CA 94063 business management tools. Our goal is to Ph. 800-360-4476 Fax 650-367-7383 CSG Inc. provide a level of service that contributes Center for Continuous Quality www.clydesdale.com 3031 Javier Road to the success of our customers by helping Improvement Providing worldwide on-site support. Fairfax, VA 22031 them help themselves in achieving the 2625 N. Loop Drive, Ste. 2130 Processes flowcharted in real time with Ph. 800-355-1550 Fax 703-205-0696 quality improvement and cost-reduction Ames, IA 50010 onscreen projection with Microsoft appli- www.csgincorp.com goals of their businesses. Ph. 800-854-9051 Fax 515-296-7096 cations. One hundred percent successful. www.ccqi.com No three-ring binders, no text (except QM.) D’Ardenne Associates Ltd. Bywater Inc. CCQI is dedicated to helping organizations Work instructions: forms, models, photos. 707 E. Broad St. 2 Stamford Landing, 68 Southfield Ave. improve their quality and productivity. Dublin, VA 24084 Stamford, CT 06902 We guide this quality improvement trans- Collier & Associates Ph. 540-674-2350 Fax 540-674-2535 Ph. 973-0344 Fax 203-973-0345 formation process with a comprehensive 14802 La Capelle Road www.dardenneassociates.com www.bywater-consulting.com approach that integrates Deming’s man- La Mirada, CA 90638 Training, consulting and auditing services Quality management training and educa- agement philosophy, Goldratt’s theory of Ph. 714-562-8155 Fax 714-562-8631 in ISO 9000, ISO 14000 and QS-9000 tion, ISO/QS 9000 implementation, constraints and Covey’s principle-centered www.collierassociate.com primarily in the service, manufacturing, process documentation mapping, strategic leadership. ISO 9000 (1994 and 2000 versions), and health care, educational, environmental and planning, safety/environmental systems, AS9100 assessments, on-site training and software industries. Performs audits for process reengineering and operations Center for Quality Excellence internal auditing services. The ISO third-party registrars, trains for an interna- improvement. at Southern Polytech 9000:2000 overview, internal auditing tional training organization and is a registrar. 1100 S. Marietta Parkway and management review training classes California Council for Excellence Marietta, GA 30060 are our most popular. Dan Nelson Consulting P.O. Box 1235 Ph. 770-528-7407 Fax 770-528-7454 820 Hudson Ave. Poway, CA 92074 http://cqe.spsu.edu Consultants in Quality Inc. Iowa City, IA 52246 Ph. 858-486-0400 Fax 858-486-8595 A full-service information, training and 319 Friendship St. Ph. 319-466-0747 Fax www.calexcellence.org development center, offering services in Iowa City, IA 52245 Full-service ISO 9000 consulting. Deliv- Helping private and public sector organi- quality management and tools, team- Ph. 888-330-8283 Fax 319-339-9488 erables typically include all necessary sys- zations improve their performance and building, customer service, ISO 9001:2000 Certified Six Sigma management con- tem documentation (policies and business results using the Baldrige Award standards and Six Sigma. Services offered sulting to ensure successful outcomes for procedures) and all training required by ISO criteria for performance excellence as our include public workshops, on-site cus- clients who are implementing quality sys- 9001. Implementation advice and support template for success since 1992. tomized training and consulting. tems to Six Sigma, ISO 9000, QS-9000, is also readily available throughout the TQM or the Baldrige Award criteria; desir- duration of the project. Guaranteed work. Canatech Consultant Group Inc. Change Management ing to eliminate product defects using Six 47653 Forester Road Consulting Inc. Sigma quality engineering (Shainin Tech- Chilliwack, BC V2R 4M6 Canada 82 Benson Drive niques); and initiating business process Ph. 604-824-6171 Fax 604-824-6174 Wayne, NJ 07470 improvement activities. Also helps prepare We specialize in ISO 9000 and SPC. Train- Ph. 973-696-7878 Fax 973-696-5858 for ISO 17025 laboratory quality systems ing is custom-designed using examples www.cmc-global.com assessment by NVLAP and A2LA. DNV Consulting and data from the client organization. Our Performance Improvement Break- 3805 Crestwood Parkway, Ste. 200 through methodology has helped clients of Contemporary Consultants Co. Duluth, GA 30096 Castle Engineering Services Inc. all sizes achieve goals and advance lead- 14890 Southview Drive Ph. 800-486-4524 Fax 770-279-0282 38 Halson St. ership capability. Southgate, MI 48195 www.dnvtraining.com Ancaster, ON L9G 2S3 Canada Ph. 734-281-9182 Fax 734-281-4023 DNV is a global leader in management Ph. 905-648-2569 Fax 905-648-2569 Chartier, Larose et Associes Inc. www.iabls.com systems training, assessments and imple- CES provides a down-to-earth customized 1371 Notre-Dame St. W., Ste. 2 We are a full-line consulting firm special- mentation services. Our unique combi- service integrating workplace activities Montreal, PQ H3C 4J6 Canada izing in quality science, management train- nation of knowledge and experience can with ISO requirements, resulting in useful, Ph. 514-933-0483 Fax 514-933-9733 ing and organizational development. Special help your company become more pro- relevant and effective documentation that www.chartier-larose.com interest is in FMEA, DOE and Six Sigma. ductive and improve results. Courses focus supports real activities and provides value. Chartier, Larose et Associes offers quality on four critical business areas: quality management services and human Continuous Improvement management systems, safety management CCS Business Improvement resources training in order to improve the Technology systems, environmental management sys- Services Inc. performance of businesses. Our consult- 113 McHenry Road, No. 211 tems and integrated management systems. 1182 Old Post Drive ants will also guide companies through the Buffalo Grove, IL 60089 Oakville, ON L6M 1A6 Canada process of obtaining their ISO 9000 and Ph. 847-612-4244 Fax 847-394-9587 DI Quality Consulting Services Ph. 905-847-7811 Fax 905-847-7845 ISO 14000 registrations. Complete turnaround quality systems 1711 Spring Mill Lane www.ccsbis.com development and deployment based on Ann Arbor, MI 48108 Providing expert guidance in implement- ISO 9000, QS-9000, TE Supplement, Ph. 734-995-9004 Fax 734-995-0935 ing ISO 9000, ISO 14000, QS-9000 and AS9000, TL 9000, ISO 14001 and other Provider of consulting services for the

Quality Digest/January 2002 23 implementation and training for ISO 9000, Entela Inc. ISO 14000, ISO/IEC 17025, Six Sigma CISQ provides quality and international QS-9000 and ISO/TS 16949. Conducts 3033 Madison Ave. S.E. and lean manufacturing. EuroQuest serv- standards training, auditing and technical baseline audit and auditing services. Grand Rapids, MI 49548 ices are unparalleled in the quality indus- assistance. Registered to ISO 9001, we Ph. 800-888-3787 Fax 616-247-7527 try and our world-renowned consultants serve U.S. industry through a multifaceted Drewe & Associates www.entela.com and trainers focus on practical solutions program in international standards, ISO 9294 Scenic Bluff Drive Entela’s services include testing; failure for overall business improvement. 9000, ISO 14000, CE marking, QS-9000, Austin, TX 78733 analysis; consultation; program manage- and quality and environmental manage- Ph. 512-263-2960 Fax 512-263-2960 ment for materials; components and sys- EW Management Systems Inc. ment systems. www.drewe.com tems; engineering services; quality system 854 Birney Lane registration (ISO 9000, QS-9000, ISO/TS Cincinnati, OH 45230 GHR Associates Dynamic Quality Systems 16949, TE Supplement, ISO 14000, and Ph. 888-660-9895 Fax 513-232-9894 103 Kakeout Road 6818 Tralee Court public training); international product cer- Consulting and training that assists com- Butler, NJ 07405 Fort Wayne, IN 46835 tification; and CE marking. panies in implementing ISO-based stand- Ph. 973-838-8915 Fax 973-838-8915 Ph. 219-486-5580 Fax 219-486-5584 ards, including ISO 9001:2000, QS-9000, www.ghrassociates.com RAB- and ICQC-certified consulting, train- Escoe/Bliss Communication TE Supplement, ISO/TS 16949; AS9100, GHR Associates provides a complete pack- ing, gap analysis and implementation. ISO 17910 Skypark Circle, Ste. 108 ISO 14001 and TL 9000. age of ISO 9000, QS-9000, SA8000 and 9000, ISO 14000, QS-9000, ISO/IEC Irvine, CA 92614 21CFR820 consulting services, including Guide 25, TL 9000, TE Supplement, Ph. 888-814-3633 Fax 949-263-9249 internal auditing, registration plan and AS9000 and more. Training for SPC, www.escoebliss.com guidance, management and auditor train- GD&T, internal auditing, corrective Documentation specialists: ISO 9000- ing, quality manual and document prepa- actions, problem solving and more. compliant policies, procedures, work ration and/or review, preassessment audits, instructions and forms. User manuals Excel Partnership Inc. and corrective action guidance. E. Burns Consulting (hard copy, Web, and LAN). Award-win- 75 Glen Road 295 Water St., Unit 97 ning technical writers and editors. ISO Sandy Hook, CT 06482 Global QA Corp. Guelph, ON N1G 2X5 Canada 9000 gap analysis and consulting. Records Ph. 800-374-3818 Fax 203-426-7811 300 Esplanade Drive, Ste. 1460 Ph. 519-836-0363 Fax 519-767-6727 management consulting and conversions. www.excelpartnership.com Oxnard, CA 93030 Through the implementation and auditing Customer satisfaction surveys. Internal Training and consulting since 1989. We Ph. 805-981-7555 Fax 805-981-7144 of quality management systems, E. Burns auditor training. have trained more than 200,000 people www.iso9000usa.com Consulting enhances manufacturing, serv- worldwide, provided specialized on-site ice and educational organizations. Essential Resources LLC training and consulting to hundreds of com- Global Quality Institute 45 Park Place S., Ste. 330 panies and earned the reputation as the 102 Rosedale Ave. W. Eagle Group USA Inc. Morristown, NJ 07960 world leader in integrating business process Brampton, ON L6X 1K1 Canada 100 W. Big Beaver Road, Ste. 200 Ph. 888-326-7250 Fax 888-326-7251 improvement with international standards. Ph. 905-452-9788 Fax 905-452-1273 Troy, MI 48084 Essential Resources LLC offers full-serv- www.globalquality.com Ph. 800-508-9044 Fax 248-355-4623 ice ISO 9000 and QS-9000 customer sat- Farallon Consultants Ltd. GQI provides world-class software solu- www.eaglegroupusa.com isfaction measurement and management tions, consulting and training. With its Eagle Group is a full-spectrum training and systems consulting. 27 databases, ISOQuest is engineered consulting organization thats registered specifically to reduce the bureaucracy to ISO 9001 and ISO 14001. We specialize ETC Group Inc. associated with maintaining your quality in designing and providing solutions to 1300 Avenida Alvarado or environmental management systems. implement ISO 9000, QS-9000, TE Sup- Roseville, CA 95747 ISOQuest integrates document control plement, ISO 14000, AS9100, TL 9000 Ph. 800-987-0020 Fax 916-772-0544 with powerful data management and pro- and TQM initiatives. Training includes ETC Group Inc. has developed a propri- grammed features, including automatic, RAB-accredited quality management sys- etary 90-step ISO 9000:2000 quality man- system-generated e-mail notification when tem and environmental management sys- agement transition plan that provides conditions require attention. tem lead auditor, advanced auditor, IQA, exacting detail to ensure a sucessful tran- APQP, PPAP, FMEA, MSA, SPC, 8D, sition. FED-PRO Inc. Global Quality Services Inc. R&M tools, QOS/BOS and AQP-TE. 2811 19th Ave. 919 Third Ave., 27th Floor Rockford, IL 61108 New York, NY 10022 Educational Data Systems Inc. Ph. 800-833-3776 Fax 815-227-1984 Ph. 212-355-5596 Fax 212-421-1940 15300 Commerce Drive N., Ste. 200 FED-PRO Inc. is a multifaceted consult- Provides quality management and inspec- Dearborn, MI 48120 ing and training firm that specializes in the tion services in Asia, Europe and North Ph. 800-225-3374 Fax 313-271-2698 EtQ Inc. areas of quality assurance and contract America. These services include audit- www.educational-data-sys.com 399 Conklin St., Ste. 208 administration. Products and services ing, certification, source inspection, test- This ISO 9001-registered consulting firm Farmingdale, NY 11735 include video training films, quality man- ing, troubleshooting and expediting. specializes in providing customized serv- Ph. 800-354-4476 Fax 516-293-0784 uals on diskette, seminars and consulting. ices, which include training (including www.etq.com Global Strategies SPC and internal auditing), policy and EtQ Solutions is the only intranet/Internet- Follmer, Rudzewicz Advisors Inc. 20944 State Line procedure manual documentation, pre- based quality (ISO 9000, QS-9000, FDA 26200 American Drive, Ste. 500 Bucyrus, KS 66013 assessments, and consulting for ISO 9000, and GMP) and environmental (ISO 14000) Southfield, MI 48086 Ph. 913-681-3232 Fax 913-681-1444 QS-9000 and the TE Supplement. system that can be customized by a Web Ph. 248-355-1040 Fax 248-355-9904 www.globaliso9000.com browser or by Lotus Notes, without pro- www.fradvisors.com Global Strategies is a unique consultancy EduVision Inc. gramming. Key modules include docu- FRA specializes in ISO 9000, QS-9000, for ISO 9000, QS-9000, ISO 14000, TL 2006 Waters Edge Drive ment control, CAR/PAR, audits, training, TE Supplement and AS9000 implementa- 9000, Q1, TOC, TQM. Oakville, ON L6L 1A4 Canada APQP and more. Available as an inte- tion; strategic business assessments; qual- Ph. 888-818-6403 Fax 905-825-5513 grated system or stand-alone modules. ity system software integration; and GlobalQual Inc. www.eduvision.on.ca providing applications-based workshops P.O. Box 250543 Provides consulting and training services EuroQuest and training. West Bloomfield, MI 48325 for quality management, including ISO 8351 Roswell Road, Ste. 171 Ph. 248-932-8438 Fax 248-932-8438 9000 and TQM, focusing on public and Atlanta, GA 30350 Georgia Tech Center for Int’l. GlobalQual provides training, auditing private sector service organizations. We Ph. 800-355-3876 Fax 770-395-0737 Standards & Quality and performance management services offer assessments, gap analysis, imple- www.euroquest.net 151 Sixth St., Room 143 to a variety of industries worldwide, mentation training and support and audit EuroQuest specializes in training and con- Atlanta, GA 30332 including automotive, electronics and services. Specialists in cost of quality and sulting for quality management. Our areas Ph. 800-859-0968 Fax 404-894-1192 plastics. Services include ISO 9000, service performance measurement. of expertise include ISO 9000, QS-9000, www.cisq.gatech.edu ISO/TS 16949, QS-9000 and TE Supple-

24 Quality Digest/January 2002 ment gap analyses and consulting. Train- H.J. Steudel & Associates Inc. Ph. 404-255-8662 Fax 404-250-1493 CGSB- and NQI-certified auditors that ing offerings include the aforementioned 6417 Normandy Lane, Ste. 205 Consulting to assist companies become provide service to many industries. subjects and others, such as COQ, FMEA, Madison, WI 53719 registered to ISO 9001:2000 or QS-9000. SPC, GDT and APQP. Ph. 866-271-3121 Fax 608-271-4755 We also provide assistance with statistical Independent Quality www.hjsteudel.com programs such as SPC or experimental Consultants Inc. Grant Thornton LLP H.J. Steudel & Associates has assisted designs. 19099 Kennedy St., N.W. 500 Pillsbury Center N., 200 S. Sixth St. clients in quality and productivity improve- Elk River, MN 55330 Minneapolis, MN 55402 ment and system implementation for more Hartley Group-Performance Ph. 763-441-7912 Fax 763-441-6977 Ph. 612-963-2460 Fax 435-603-2855 than 25 years. We provide consulting and Paradigms Inc. Providing training, consulting, quality www.gt.com training for ISO 9000, QS-9000 and ISO 7006 N.W. 63rd St., Ste. 205 systems development for ISO 9000, QS- Grant Thornton provides consulting and 14000, including documentation develop- Bethany, OK 73008 9000, internal auditing and the medical training services to assist companies with ment, internal auditing and quality/engi- Ph. 800-391-7308 Fax 405-722-1552 device regulation (GMP). operational and process improvement, neering processes. Other services include www.thehartleygroup.com includingbut not limited toconformance customized training and consulting for The Hartley Group specializes in devel- Individual Solution Options/ with ISO 9000, QS-9000, ISO 14000 and strategic planning, TQM implementation, oping and implementing performance Quality Services Inc. assorted industry standards. SPC and team training. improvement systems. Our programs 11310 Stormy Ridge Road focus on ISO 9000, ISO 14000, QS-9000, Austin, TX 78739-4331 The Greenwich Consulting Group H.W. Fahrlander & Associates AS9100 and the MBNQA criteria. Ser- Ph. 512-282-0181 Fax 512-280-7175 100 Rumstick Road 640 Downing Drive vices include consulting, training and members.aol.com/ISOQSinc Barrington, RI 02806 Richardson, TX 75080 auditing. ISO/QS Inc. trains and consults with small Ph. 401-245-5254 Fax 401-245-5149 Ph. 972-783-1216 Fax 972-783-6043 to large companies implementing quality www.greenwichenterprises.com Providing hands-on consulting and train- HESTER Associates Inc. improvements, including Baldrige, ISO Specializing in creating customized qual- ing in quality management; Six Sigma; sta- P.O. Box 669 9000, QS-9000, ISO 14000, FMEA, SPC, ity systems to meet a variety of require- tistical process control; supplier quality Chatham, MA 02633 process improvement/mapping, design of ments, including ISO 9001:2000 management; and ISO 9000, QS-9000 and Ph. 508-945-4860 Fax 508-945-4862 experiments, disciplined problem solving transitions, ISO 9001:2000, QS-9000, AS9000 quality systems. We also provide www.hesterassociates.com (8D), project management, and other meth- ISO 17025 and AS9000. The Greenwich baseline and compliance auditing and We focus on business process improve- ods. RAB- (ISO 9001 and ISO 14001) Consulting Group also offers assistance in source inspection services. ment with practices in third-generation new and AIAG-certified auditors and trainers. internal audit training, cost of quality product development with workflow man- analysis, meeting facilitation and contin- Handley-Inbucon Inc. agement and quality management system Industrial Educational Services ual improvement techniques. 4511 Rockside Road, Ste. 250 implementation, upgrades and training. Our 6805 Alto Vista Drive Independence, OH 44131 NPD implementations increase product Nashville, TN 37205 Group 9000, M.E. Williams Co. Ph. 800-644-9004 Fax 216-524-1488 launch success and accelerate your time-to- Ph. 615-352-8194 Fax 615-352-8194 136 Boston Road Handley-Inbucon offers a broad range of market. We design paperless quality and Chelmsford, MA 01824 integrated solutions through consulting and environmental management systems for Industrial Training Service Inc. Ph. 978-256-9141 Fax 978-256-3489 training. ISO 9000, QS-9000 systems design implementation on company networks using 3400 Fairview St., Lower Level www.group9000.com and implementation, along with produc- advanced Web technology for online data Burlington, ON L7N 3G5 Canada Quality management consultants special- tivity and performance improvements, entry, real-time reporting and electronic Ph. 866-479-8937 Fax 905-634-0144 izing in ISO 9000, AS9100, QS-9000, TL encompass our courses, either publicly at documentation control. www.itscorp.ca 9000 and ISO 14000 compliance. The our training center or in-house at your site. Complete consulting services for ISO 9000, company also assists with maintenance of Human Quality Educational QS-9000, ISO/TS 16949 and ISO 14000 existing management systems, including Harold S. Haller & Co. Products documentation, implementation, internal document revision, awareness training, 31004 Nantucket Row P.O. Box 457 audit preparation and registrar selection. management reviews and internal auditing Cleveland, OH 44140 Lancaster, ON K0C 1N0 Canada Quality training for FMEA, APQP, SPC, programs. Ph. 440-871-6597 Fax 440-871-1889 Ph. 613-347-1858 Fax 613-347-7630 PPAP, MSA, management review, lead www.haroldhaller.com www.human.ca auditor, continuous improvement, cost of GRT Haller & Co. consultants mentor man- Human QEP provides quality assurance quality, etc.; safety, lift truck and hoist 3800 Steeles Ave. W., Ste. 103W agement to achieve companywide Six- consulting, seminars and training prod- training; calibration services; ISO 9000 Woodbridge, ON L4L 4G9 Canada Sigma performance. Training includes ucts, such as the ISO 9000 orientation and QS-9000. ISO 9002:1994-registered Ph. 905-856-1320 Fax 905-856-1369 the Deming transformation, leadership videotape and gap analysis toolkit. and ISO/IEC 17025:99-accredited. www.grt77.com improvement methods and process G.R. Technologies provides training and improvement through statistical methods. Huntington Quality Associates Inc. International Institute of consulting services for ISO 9000, ISO Consulting on specific Six Sigma, ISO 533 Henry St. Consulting and Training 14000, QS-9000, lean manufacturing and 9000 and QS-9000 problems, Haller & Co. Huntington, IN 46750 9006 Oakland Ave. S. business process improvement. Services produces measurable results. Ph. 800-496-8476 Fax 219-356-6006 Bloomington, MN 55420 include gap analysis, preassessments, sys- www.hqa.com Ph. 952-881-1637 Fax 952-881-4419 tem facilitation and documentation review. Harpco Systems Inc. We offer training, auditing, consulting and www.consultinginstitute.org 28056 Oakland Oaks Court resource materials/software in English or IICT provides training in calibration, Gunneson Group International Inc. Wixom, MI 48393 Spanish for ISO 9001:1994 and 2000, QS- metrology and inspection and other topics 500 International Drive Ph. 248-374-1718 Fax 248-374-0022 9000, ISO/TS 16949, TE Supplement, ISO for manufacturers and labs of all sizes Mt. Olive, NJ 07828 www.harpcosystems.com 14000, EN 46002 and GMP. Typical train- across North America. Gage Insite soft- Ph. 973-347-1313 Fax 973-347-5959 Harpco Systems provides software, train- ing and consulting includes Six Sigma, ware; calibration procedures written to www.gunnesongroup.com ing and consulting for meeting QS-9000 continuous process improvement, FMEA, ISO 17025, QS-9000 and ISO 9000 stand- Gunneson serves hundreds of organi- requirements. We created Quality Plus mistake proofing, problem solving, internal ards; personnel placement from entry- zations worldwide and most federal agen- software, a one-stop solution for your auditor, documentation, implementation, level to proven professionals; calibration cies, for advanced leadership processes, quality system requirements. It includes APQP, Control Plan, PPAP, SPC, GD&T, services; and ISO 17025 consulting. forming team-based organizations, break- DFMEA, PFMEA, control plans, MSA and effective facilitator. through reengineering and the powerful DVP&R, problem solving, training, audits, International ISO Group Inc. new practices of the 21st Century Agile purchasing, quality records, document Independent Quality Assurance 6234 Muirfield Court Virtual Enterprise. Other core competen- control and much more. & Management Services Fairfield, OH 45014 cies include training outsourcing, cus- 105-1155-55th St. Ph. 800-476-3066 Fax (513) 858-4592 tomer service systems and surveys, team Harrison M. Wadsworth & Delta, BC V4M 3J9 Canada www.qs-iso9000.com building, strategic planning, Baldrige, Associates Inc. Ph. 604-943-7459 Fax 604-943-7459 ISO 9001, QS-9000, ISO/TS 16949, TL ISO and culture assessments. 660 Valley Green Drive N.E. IQAM Services provides quality assurance 9000, ISO 14001 and Six Sigma training Atlanta, GA 30342 and management services. We have and consulting services and software solu-

Quality Digest/January 2002 25 tions. Proven software assists clients in ISO 9000 Quality Systems Management preparation. Special help is available for Public and on-site training is available development of documentation, document provides RAB-certified international qual- transition to ISO 9001:2000. for internal and lead auditors. control and master list creation. The Con- ity and/or environmental system lead audi- tainer TRACKER software tracks return- tors to facilitate and train results-based ISOQual International Lanier Consulting able containers and other assets and helps teams to become your quality (ISO 9000, 24 Mayfair St. 1526 W. Lakeshore Drive clients meet clause 7.5.3, customer property. QS-9000 and ISO/IEC Guide 25) and Norwood, MA 02062 Landrum, SC 29356 environmental (ISO 14000) system man- Ph. 781-762-6664 Fax 781-762-4465 Ph. 864-457-7226 Fax 801-912-5577 International Quality agement experts. www.isoqual.com Lanier Consulting offers a wide variety of Consultants Inc. ISOQual International provides consulting services pertaining to the documentation, 201 S. Duffy Road ISO Accel and training services to help companies implementation and certification of ISO Butler, PA 16001 4494 Crabapple Court develop, implement and maintain quality 9000 quality systems. Ph. 724-284-3738 Fax 724-284-1310 Tracy, CA 95377 systems to enhance quality, increase pro- www.iqcconsulting.com Ph. 888-476-9103 Fax 209-830-1044 ductivity and reduce operating costs. LDS & Associates Offering support through diverse profes- www.isoaccel.com P.O. Box 729 sionals in the fields of inspection, NDE, Ninety-day written guaranteed certifica- ISOschool.com Ocean Springs, MS 39566 ISO consulting, training, expediting, sur- tion, consulting, training, automation, ISO 2025 Cipriano Place Ph. 228-875-1589 Fax 228-872-0737 veillance and quality assurance/quality 9000, QS-9000, ISO 14000, TL 9000, EN Lady Lake, FL 32159 http://geocities.com/stoutnet control program development. 46000, FDA/cGMP, TickIT, AS9100, Ph. 352-751-0745 Fax 352-751-0627 Provide consulting, audits and instruc- OHSAS 18001, ISO 17799, FMEA, PPAP, www.isoschool.com tion relative to ISO 9000, QS-9000, VDA International Quality & APQP, SPC, problem solving, root cause ISOschool.com is a virtual training and 6.1, ISO/TS 16949, or ISO 14000 regis- Reliability Consultants analysis, business development and ESD. consulting firm specializing in ISO 9000. tration on improvements. P.O. Box 393 We provide individualized interactive train- Wharton, NJ 07885 ISO America Inc. ing and consulting over the Internet at rea- Lean Boot Camp Ph. 877-477-2776 Fax 973-989-9204 1805 Cypress Drive sonable cost and at the client’s convenience. 50 Barrett Pkwy, Ste. 1200, M.S. 135 www.iqrc.com Irving, TX 75061 Marietta, GA 30066 Provides consulting and training in qual- Ph. 214-533-8571 Fax 972-438-9149 ITTI LLC Ph. 800-924-2517 Fax 678-354-2666 ity, reliability and safety: ISO 9000, QS- www.isoamerica.com 875 Old Roswell Road, Ste. C-500 www.leanbootcamp.com 9000, AS9100, supplier QA, auditing, ISO America Inc. is one of the most expe- Roswell, GA 30076 The most comprehensive lean training process mapping/business optimization rienced ISO 9000 consulting and imple- Ph. 770-998-6379 Fax 770-998-6316 course in America with more than 50 and cost-reduction programs. IQRC-Pro mentation firms in the United States, www.ittillc.com hours of instruction. Indoor/outdoor pro- Business management and compliance focusing on efficient business-oriented ITTI LLC is a world-class leader in ISO grams, teaming, workshops, tutorials, software, including organization man- installation of the ISO series of compo- consulting services specializing in ISO one-on-one preparation sessions. agement, documentation management, nents. 9000, QS-9000, ISO 14000 and TQM. Designed for serious professionals who qualification management, corrective ITTI assists its clients with controlling the are ready to become lean implementation action and audit management modules. The ISO Auditing Network quality of their products and services, leaders. Not recommended for wimps. 25999 Glen Eden Road, Ste. 225 reducing their costs associated with poor Lean/Sigma and lean/service camps are IQC Inc. Corona, CA 92883 quality and leveraging the quality of their also available. 137 N. Main St., Ste. 600 Ph. 800-476-9999 Fax 909-277-2005 products and services to expand their busi- Dayton, OH 45402 www.qualitypartners.net ness. ITTI also provides in-house training Litvan Enterprises Ph. 800-450-1387 Fax 937-223-9001 In the ISO 9000 business since 1991, programs, managed training software, gap Route 4, Box 62-A www.iqcinc.com The ISO Auditing Network specializes in analysis, management of internal auditing Winona, MN 55987 IQC Inc. is a learning management com- internal auditing for small to medium- programs and preassessments. Ph. 507-643-6057 Fax 507-643-6057 pany with training and coaching for ISO sized companies on a sub-contract basis. www.isoguy.com 9001:2000, ISO 14001, ISO/TS Also experts in providing ISO 9000 inter- Juran Institute Inc. We specialize in training and consulting on 16949:2002, ISO 17025, QS-9000, TE nal auditor training and pre-assessment 115 Old Ridgefield Road ISO 9000, QS-9000, ISO 14000 and CE Supplement, AS9100, ISO 17799, con- audits. Wilton, CT 06897 marking. We help companies understand tinuous improvement, safety, TQM, prob- Ph. 800-338-7726 Fax 203-834-9891 streamlined methods of installing these lem solving and team training. We also ISO9 www.juran.com systems. provide Web-based tools/learning, training 1433 Webster St., Ste. 200 development, train the trainer, on-site Oakland, CA 94612 Kavon International Inc. M.E.N. Associates implementation/training/consulting and Ph. 866-321-4769 Fax 509-357-8673 12275 Bean Road 4915 Torrington Ave. regular public training courses. www.iso9.com Chardon, OH 44024 Parma, OH 44134 ISO9 is the leading provider of fully auto- Ph. 888-637-9598 Fax 440-286-9510 Ph. 216-973-1211 Fax 440-884-8158 IQS Inc. mated, Web-based solutions for the ISO www.kavon.com www.menassociates.org 19706 Center Ridge Road 9000 marketplace, enabling companies to Kavon International provides turnkey serv- M.E.N Associates is a quality systems con- Cleveland, OH 44116 build, automate and maintain ISO 9000- ice to clients seeking certification to the sulting firm that specializes in employee Ph. 800-635-5901 Fax 440-333-3752 compliant quality management systems quality system requirements of ISO training in many areas including prob- www.iqs.com in the most cost-effective, time efficient 9001:2000, ISO/TS 16949, ISO 14001, lem-solving training/root cause analysis, IQS provides training, consulting and user- way possible. AS9100 and ISO 13485. We prepare the resolution/facilitation and assistance, as friendly, Web-based software solutions to required documentation for clients’ well as ISO 9000, QS-9000 and ISO/TS achieve and maintain ISO 9000, QS-9000, ISOguru Inc. approval and guarantee certification with 16949 training and consulting. ISO 14000 and Six Sigma. 9337 Adolphia St. the registrar’s first visit. We offer extensive San Diego, CA 92129 training courses in lean manufacturing, Six Macpin Associates Inc. IQuES Ph. 858-621-9001 Fax 858-484-9001 Sigma, internal auditing and calibration. 22 Church St., No. 103, Ste. 331 41820 W. Six Mile Road, No. 100 www.isoguru.com Ramsey, NJ 07446 Northville, MI 48167 The ISOguru’s team of ISO gurus provides Ken Jackman & Associates Ph. 201-529-4343 Fax 201-529-4143 Ph. 800-793-2691 Fax 248-344-9451 consulting, training, implementation/com- 1946 N. Huntington Blvd. Macpin’s 31 consultants provide customized www.iques.com pliance and auditing/gap-analysis serv- Hoffman Estates, IL 60195 education, training and consulting services ice in the United States and Mexico for Ph. 708-309-5249 Fax 847-843-3789 focused on leading management and ISO 9000 Quality Systems ISO 9000, QS-9000, ISO/TS 16949, www.iso9000trainer.com employees to achieve improved business Management AS9000/AS9100, TL 9000, EN 46000, Ken Jackman provides ISO 9000, QS- performance, financial results and higher 3189 Lansdown Drive ISO 14001, MDD, QSRs and cGMPs. We 9000 and TE Supplement consulting, customer satisfaction levels. Burlington, ON L7M 1K1 Canada also provide services for CE marking, training and auditing and an IATCA-cer- Ph. 905-336-5002 Fax 905-336-0288 FDA PMAs and 510(k) submissions. We tified lead auditor course for ISO 9000 www.iso9000quality.com can also help with procedures and manual with a 95-percent examination pass rate.

26 Quality Digest/January 2002 Management Resources and licensed professional engineers to Objectives International Inc. Papa & Associates Inc. International assist organizations in achieving ISO 4275 Executive Square, Ste. 800 298 Sheppard Ave. W., Ste. 200 P.O. Box 160 9000, AS9100, QS-9000 and ISO 14000 La Jolla, CA 92037 North York, ON M2N 1N5 Canada Saline, MI 48176 registration/certification. The company Ph. 858-874-7886 Fax 858-874-7887 Ph. 416-512-7272 Fax 416-512-2016 Ph. 734-429-0747 Fax 734-944-0748 conducts ISO 9000, AS9000 and MIL www.objectivesintl.com www.mri-inc.com audits of suppliers for clients. Objectives International Inc. specializes in Partners Through Change Inc. process performance solutions. We provide 1259 S. Elizabeth St. Marcorp International Nachman Precision Systems Inc. training and consulting in ISO 9000, qual- Denver, CO 80210 17515 W. Nine Mile Road, Ste. 875 1257 Parkside Place ity process improvements, high-perform- Ph. 303-777-9680 Fax 303-765-4567 Southfield, MI 48075 Virginia Beach, VA 23454 ance teams, strategic leadership, customer www.partnersthroughchange.com Ph. 248-424-8200 Fax 248-424-8009 Ph. 757-481-0013 Fax 757-481-0013 satisfaction strategies, performance metrics Partners Through Change partners with Hands-on, how-to implementation of QS- www.n-p-s.com and product life cycle improvements. organizations embarking on major opera- 9000, ISO 9000, ISO 14001 and TE Sup- NPS Inc. specializes in the development tional changes, including business process plement procedures and practices from and implementation of value-added busi- Olympic Performance Inc. improvements, registration to ISO 9000, pre-assessments to desk study. Marcorp ness management systems using ISO 7401 S.W. Washo Court, Ste. 50 QS-9000, TL 9000, new product develop- has trained and experienced system archi- 9000, QS-9000, AS9100, TL 9000 and Tualatin, OR 97062 ment, TQM initiatives (e.g., supply-chain tects capable of developing, documenting ISO 17025. NPS is pleased to offer RAB- Ph. 503-692-5573 Fax 503-692-5254 management, Six Sigma and lean manu- and implementing detailed ISO 9000, ISO approved ISO 9001:2000 transition train- www.turbotraining.com facturing) and operational support for 14001, TE Supplement and QS-9000 poli- ing for RAB-certified QMS auditors. Olympic Performance provides consulting enterprisewide system implementation. cies and procedures, plus the new automo- and training in quality and customer sys- The company provides project manage- tive technical specification ISO/TS 16949. Nelson Associates tems, including needs analysis, vendor ment skills, gap analysis, training, overall 4211 U.S. 1 S., No. 156 selection and implementation manage- consulting and team facilitation services. Metropolitan Community St. Augustine, FL 32086 ment of customer relationship manage- College’s Business & Ph. 904-797-2941 Fax 904-797-2941 ment systems and analysis of customer Pathway Consulting Technology Center www.nelsonassoc.com facing systems. 4635 Orleans Lane N. 6899 Executive Drive Nelson Associates provides consulting Plymouth, MN 55442 Kansas City, MO 64120 and training in ISO 9000, QS-9000, con- Omnex Management and Ph. 763-383-6031 Fax 763-383-6032 Ph. 800-841-7158 Fax 816-482-5454 tinuous improvement, TQM and SPC. Engineering Consultants www.btcenter.com Nelson Associates offers preliminary 3025 Boardwalk, Ste. 190 PDA International Inc. The Business and Technology Center is a assessments and gap analysis to ISO 9000 Ann Arbor, MI 48108 182 Forbes Road, Ste. 224 state-of-the-art facility designed to provide and QS-9000, seminars and guidance on Ph. 734-668-1000 Fax 734-668-9414 Braintree, MA 02184 clients with the training, development, internal quality auditing, strategic planning www.omecconsultants.com Ph. 888-732-9977 Fax 781-380-3516 consultation and implementation services for registration, implementing the ISO Provider of quality management and per- www.pdainternational.com needed for a quality management system. 9000 and QS-9000 standards, documen- formance enhancement consulting and PDA provides complete consultancy serv- tation development and training of con- training to an extensive array of both serv- ices for the manufacturing, production MicroTest Laboratories Inc. tinuous improvement teams. ice and manufacturing industries. OMEC and service industries: sales and market- 104 Gold St. aids in onsite internal auditor and man- ing, temporary management suppliers and Agawam, MA 01001 New Paradigms Inc. agement training, implementation of all of skill finders, ISO 9000, QS-9000, ISO Ph. 413-789-1680 Fax 413-789-4334 5630 Mahoney Ave. the major quality standards and consulting 14000, TL 9000, AS9000, EN46001 and www.microtestlabs.com Minnetonka, MN 55345 on business operating systems. CE Mark, documentation, implementa- Our experts have significant experience in Ph. 952-974-9004 Fax 952-934-5509 tion, internal audit training and registrar- the medical device, pharmaceutical, chem- New Paradigms Inc. is a management Operations Concepts Inc. selection services. PDA offers training in ical, automotive, and aerospace indus- consulting organization with distinctive 900 N. Kings Highway, Ste. 307 FMEA, APQP, SPC, PPAP, MSA, lead tries. Whether your company is striving for competence in business process improve- Cherry Hill, NJ 08034 auditor, continuous improvement, cost of ISO 9001, AS9000 or QS-9000 certifica- ment, high performing teams and quality Ph. 856-667-4461 Fax 856-667-4602 quality and ISO 9000:2000 revisions. tion, our RAB-certified lead auditors can systems, ISO 9000, QS-9000 and kaizen. www.operationsconcepts.com guide you through the process. Operations Concepts provides industrial Peak Consulting Group Inc. Northeastern Pennsylvania engineering services to manufacturing, dis- 1659 Scott Blvd., Ste. 2 Moorhill International Group Inc. Industrial Resource Center tribution and service firms worldwide. Santa Clara, CA 95050 P.O. Box 26757 Hanover Industrial Estates, 75 Young St. Ph. 408-248-2362 Fax 408-249-3009 Tempe, AZ 85285 Wilkes-Barre, PA 18706 Organized Change www.peakconsult.com Ph. 480-491-2007 Fax 480-491-2101 Ph. 800-654-8960 Fax 570-819-8931 5663 Balboa Ave., No. 171 Helping our clients see significant, sus- www.moorhill.com www.nepirc.com San Diego, CA 92111 tained results. These results may be in Moorhill is a consulting and training firm NEPIRC can assist you with quality man- Ph. 858-694-8191 Fax 858-694-8187 the form of business-process metrics, such focusing on ISO 9000 and ISO 14000 for agement; lean manufacturing; e-business; www.organizedchange.com as cycle time and scrap reduction, process the aerospace, telecommunication, service, workforce development; environmental, Provides consulting and training in TQM, redesign, ISO 9000 implementation or high-tech and related industries. Moorhill health and safety; and business improve- quality, ISO 9000:2000, organizational the application of SPC. is capable of providing on-site support ment. change, teambuilding, surveys and meas- for implementation, documentation and urement. Perry Johnson Inc. auditing requirements prior to and fol- NOVA Quality Communications 26555 Evergreen Road, Ste. 1300 lowing registration. P.O. Box 3802 P4 Management Solutions Southfield, MI 48076 Sunriver, OR 97707 P.O. Box 66659 Ph. 800-800-0450 Fax 248-356-4230 MOYE Co. Ltd. Ph. 541-593-2574 Fax 541-593-3652 Albuquerque, NM 87193 www.pji.com 59 Breadner Drive, Ste. 102 www.novaqualitycommunications.com Ph. 877-748-7246 Fax 505-994-4897 Toronto, ON M9R 3M5 Canada NOVA Quality Communications’ services www.p4solutions.com Philip G. Stein Consultants Ph. 416-248-9187 Fax 416-248-9187 include custom course design for class- P4 Management Solutions’ services 400 Oak St. MOYE Co. provides training, consulting room, multimedia and Web-based training. include planning solutions, project man- Pennington, NJ 08534 and contract audits to the ISO 9000, QS- We design job aids, simulations and test agement solutions, process redesign serv- Ph. 609-737-9144 Fax 609-737-9411 9000 and ISO/TS 16949 standards. instruments. We offer trainer training, ices, people systems, PerformWare training www.measurement.com deployment planning and consulting serv- workshops, participation solutions and Consulting in measurements, metrology, MRJ Consultants Inc. ices for all your quality improvement edu- performance assessments. ISO 17025 auditing, ISO 9000, electrical, 21 Madison Plaza, Ste. 213 cation initiatives. physical/dimensional, calibration, busi- Madison, NJ 07940 ness measurements, quality/process Ph. 973-377-6136 Fax 973-377-0819 improvement, software quality, factory MRJ is staffed by RAB-certified auditors and lab automation.

Quality Digest/January 2002 27 Pilgrim Software Inc. Powerway Inc. ity improvement programs (advanced Professional Technology 2807 W. Busch Blvd., Ste. 200 6919 Hillsdale Court product quality planning, strategic quality Systems Inc. Tampa, FL 33618 Indianapolis, IN 46250 planning, root cause analyses, SPC, sup- 628 Barcliff Road Ph. 813-915-1663 Fax 813-915-1948 Ph. 800-964-9004 Fax 317-598-1740 plier quality partnerships, visual quality, Norfolk, VA 23505 www.pilgrimsoftware.com www.powerwayinc.com quality audits, methods engineering and Ph. 757-440-0188 Fax 757-440-0189 Pilgrim Software provides best-value Powerway offers integrated, automated work measurement). www.ptsys.com enterprise quality management and busi- software and consulting solutions designed A full-service quality systems consulting ness process solutions for the global man- to reduce time and costs associated with Process Quality Associates Inc. resource preparing companies for com- ufacturing community. Pilgrim’s maintaining an ISO 9000-, QS-9000- or 690 King St., Ste. 2 pliance with and certification to ISO 9001, innovative quality management solutions ISO 14000-compliant quality manage- London, ON N5W 2X3 Canada ISO 14001, QS-9000, AS9000, AS9100 help manufacturers achieve and maintain ment system, including writing quality Ph. 800-837-7046 Fax 519-667-1722 and TL 9000. We provide turnkey system compliance with ISO 9000, ISO 14000, policies, procedures and instructions; doc- www.pqa.net development or selected elements, includ- QS-9000, AS9000, TL 9000, and FDA ument control; internal auditing; corrective PQA offers consulting, customized train- ing gap analysis; document creation; audit and FAA requirements. action; APQP; SPC; and more. ing courses and workshops for TQM, con- program development; document, data tinuous improvement, and ISO 9000, and records control; corrective action pro- Pioneer Learning Group Preferred Quality Services Inc. QS-9000 and TE Supplement. Specializ- gram; continuous improvement; and 1911 S.W. Campus Drive, No. 764 5250 N. Buffalo Drive ing in management, quality, service, man- employee training. Federal Way, WA 98023 Beverly Hills, FL 34465 ufacturing, project management and Ph. 800-366-8626 Fax 253-927-8015 Ph. 352-527-3758 Fax 352-527-6797 human resource systems. The Project Technologies www.pioneerlearninggroup.com PQSI provides auditing and surveying Group Inc. Self-directed electronic training supported services (both internal and external) for 22000 Springbrook Ave., Ste. 104 with individual and group coaching. Class- commercial and nuclear industries. PQSI Farmington Hills, MI 48336 room workshops also offered. More than also develops quality system manuals and Ph. 248-476-1234 Fax 248-476-6682 500 10-minute lessons are available for procedures for implementing industry- www.projecttech.com combination into customized courses. wide codes and standards. PQSI utilizes Productivity Improvement The Project Technologies Group has Topics include Baldrige and performance lead auditors certified per ANSI N45.2.23 Center assisted more than 100 companies in excellence, ISO 9000, auditing and assess- and RAB ISO 9000. 25 Century Blvd., Ste. 206 becoming registered to ISO 9000, QS- ment, data collection and analysis, process Nashville, TN 37214 9000 and the TE Supplement with our improvement, leadership, and strategic PRIME Consulting Group Ph. 800-727-6222 Fax 615-884-1082 quality training and consulting. planning. Consulting services are also 47000 Warm Springs Blvd., No. 516 www.productivityimprovementcenter.com available through Deborah Hopen Asso- Fremont, CA 94539 The Productivity Improvement Center is Prompt Consultants ciates Inc., our companion company. Ph. 510-794-1189 Fax 510-792-2804 an ISO 9001-registered company special- P.O. Box 560992 www.primecg.com izing in service to the quality industry, Charlotte, NC 28256 PIVOT Management Consultants PRIME specializes in enterprisewide including training and consulting for ISO Ph. 704-784-1412 Fax 704-784-1415 P.O. Box 536 strategic quality programs. Programs 9001:2000, QS-9000, ISO/TS 16949 www.promptconsultants.com Upland, CA 91785 include the development and implemen- (2002 edition when ratified), ISO 14000, Prompt Consultants’ products include cal- Ph. 877-748-6862 Fax 909-982-7161 tation of ISO 9001-certified quality man- AS9100 and support disciplines. In addi- ibration, metrology, MSA, measurement www.pivotmc.com agement systems and TL 9000-certified tion, PIC’s Supplier Quality Resources software and custom quality system soft- PIVOT provides a full range of quality and telecommunications quality systems. Ser- division provides supply chain manage- ware. Services include MSA, A2LA, operations management services with vices include consulting, training, audit- ment for the automotive industry, includ- metrology, ISO 9000, QS-9000, GDT, focus on implementation and results: Six ing, documentation and facilitation. ing DaimlerChrysler- and GM-approved DOE system consultation and training. Sigma, change management, quality containment management services, prod- standards (ISO 9000, QS-9000 and Prism eSolutions LLC uct sorting/certification, warehousing serv- ProSolve Consulting Ltd. AS9000), business process redesign, 512 Township Line Road, 3 Valley Square, ices and contract quality engineering. 117 Stonecreek Road, Ste. 1 TQM, design for manufacturability, Ste. 362 Canmore, AB T1W 3A6 Canada kaizen, lean manufacturing, cycle-time Blue Bell, PA 19422 Productivity Press Ph. 403-266-1030 Fax 403-266-1097 reduction, supplier audits, ESD control Ph. 888-386-2330 Fax 267-468-0199 541 N.E. 20th Ave. ProSolve Consulting provides operations and post-merger integration. www.prismesolutions.com Portland, OR 97232 management consulting services, includ- Prism eSolutions is an international con- Ph. 800-394-6868 Fax 800-394-6286 ing ISO 9000:2000 and ISO 14000 sys- Pleiades International Inc. sulting, training and product company www.productivityinc.com tems development and implementation, 21 E. Greyhound specializing in ISO 9000, ISO 14000 and Productivity Press is the leading interna- quality and environmental system audits, Carmel, IN 46032 other areas of strategic process and busi- tional publisher of lean manufacturing manufacturing and industrial engineer- Ph. 317-569-1814 Fax 317-582-1122 ness improvement. Prism also provides technology and business improvement ing, and organization design and redesign. www.pleiadesintl.com Web-based support services for companies texts and learning materials for the global Pleiades International consults on quality seeking ISO certification in the manufac- manufacturing industry. Q2 Consultants Inc. system implementation and compliance, turing, telecommunications, health care 2072 N. 450 W., Ste. 1111 including ISO 9000, QS-9000, ISO 14000 and business services sectors, as well as in The Productivity & Quality Sunset, UT 84015 and AS9000. Pleiades provides training the education community. Prism eSolu- Center at Cleveland State Univ. Ph. 801-525-8880 Fax 801-525-8881 on standards implementation and many tions delivers training, consulting, and 1960 E. 24th St. www.q2consultants.com other quality-related issues and provides networked solutions in the areas of strate- Cleveland, OH 44115 Q2 Consultants Inc. is a dedicated auditing, auditing services. gic process improvement, ISO quality Ph. 216-233-5210 Fax 216-687-9330 consulting and training organization with the management, ISO environmental man- www.sixsigmapost.com sole intent of exceeding customer expecta- Plexus Corp. agement, Six Sigma, internal auditing, Industrial training and consulting in the tions. We provide a variety of in-house 1408 Northland Drive, Ste. 310 gap analysis, and ISO continuous improve- areas of ISO 9000 and QS-9000 imple- quality management training courses, ISO St. Paul, MN 55120 ment and maintenance services. mentation, open enrollment Six Sigma, 9000 audits and pre-assessments, and con- Ph. 888-753-9871 Fax 651-644-4949 lean manufacturing, ergonomics, process sulting services for a wide variety of needs. www.plexus-training.com Procedures Standard Practices simulation and continuous improvement Plexus designs and delivers training world- 108 S. Meadowbrook Lane methodologies. Q2 Inc. wide. Plexus designed and delivers all Vestal, NY 13850 980 Terry ISO/TS 16949 and QS-9000 registrar Ph. 607-798-7477 Professional Services Troy, OH 45373 auditor certification training in conjunction PSP designs, documents and leads imple- P.O. Box 1012 Ph. 937-335-8595 Fax 937-335-8595 with AIAG. Plexus has training systems mentation of quality management sys- Westmont, IL 60559 Q2 Inc. provides a full menu of services and for ISO/TS 16949 Second Edition, ISO tems (including custom-developed ISO Ph. 630-515-9632 Fax 630-434-9755 training to support the development, imple- 9001:2000, ISO 14000, QS-9000, TE 9000 tier-two procedural manuals for all mentation and maintenance of manage- Supplement and team development. functions) and manufacturing productiv- ment systems that will not only comply

28 Quality Digest/January 2002 with certification requirements of ISO QMR Consulting Inc., a quality manage- in continuous improvement, SPC, DOE Quality Institute of America 9000, AS9100, QS-9000 and ISO 14000, ment resources company, provides quality and related disciplines. Qualitran develops 1100 NASA Road 1, Ste. 309 but will also improve business performance. management system evaluation, consult- and publishes SPC software, audio/video Houston, TX 77058 ing, auditing and training to companies in and multimedia training materials in the Ph. 888-522-9001 Fax 281-316-2844 Q21... 21st Century Quality LLC numerous industries. quality field. www.qi-a.com 7410 S. 108th Ave. Rothbury, MI 49452 QMX Inc. Quality Management Quality Advantage Inc. Quality Leadership Systems Inc. Ph. 800-835-6863 Fax 231-893-5151 Exchange 632 Dorchester, Ste. 197 7810 Ballantyne Commons Parkway www.q21.com P.O. Box 291204 Rochester Hills, MI 48307 Charlotte, NC 28210 Q21 is a full-service consulting firm spe- Port Orange, FL 32129 Ph. 866-321-3864 Ph. 704-319-2247 Fax 704-544-7728 cializing in ISO 9000 and QS-9000. We Ph. 904-767-0023 Fax 904-767-0408 www.qualityadvantage.com qls-inc.com offer all degrees of assistance, from direc- www.qmx-iso.com Quality Advantage is a quality management Turnkey system development for ISO tional consultation to training and auditing QMX is an affordable full-service provider systems consulting firm, offering profes- 9001:2000, QS-9000 and ISO 14000. We to full system implementation. of ISO 9001:2000, AS9100, QS-9000, sional results and no-nonsense pricing. provide on-site Six Sigma and lean man- ISO 14001 consulting and training serv- ufacturing training and implementation. QAI ices. RAB lead auditor courses and ISO Quality Assurance Audits 8212 Windhaven Circle software available. & Consulting Quality Management International Indianapolis, IN 46236 1548 Gulf Ave. P.O. Box 271 Ph. 877-700-6067 Fax 317-290-4371 QRX Inc. Wilmington, CA 90744 Exton, PA 19341 www.trainingforiso9000.com 5925 Chatham Lane Ph. 310-549-1958 Fax 310-549-9702 Ph. 800-666-9001 Fax 610-458-8375 QAI provides training for ISO 9000, QS- The Colony, TX 75056 www.qaaudits.com www.aworldofquality.com 9000, ISO 14000 and ISO/TS 16949. QAI Ph. 469-384-0480 Fax 469-384-3509 Quality audits and consulting for ISO Quality Management International helps offers on-site classes and public training www.qrx.com 9000, AS9000/AS9100, TL 9000 and soft- companies upgrade their business man- classes on a regular basis in cities through- QRX trains and guides organizations ware standards. The company helps agement systems, redesign processes, out the United States. The company offers across all industries to achieve their ISO organizations audit processes to require- improve teamwork and train their lead lead auditor, internal auditor, ISO 9000 registration goals (including all ments, perform gap analysis and conduct auditors and quality professionals. QMII 9000:2000 transition managment and other derivatives and supplements). In addition, trial audits for certification assessments. clients achieve first-time and accredited compliance transition management classes. QRX assists companies in maximizing The company offers training for SPC, registration to ISO 9001, QS-9000 and the effectiveness of their existing quality quality systems and procedures, internal ISO 14001 and their derivatives with effec- QASNA Inc. program. auditors and workmanship. Materials and tive business management systems. 5251 McFadden Ave. training available in Spanish. Huntington Beach, CA 92649 Quality Management Ph. 714-898-0893 Fax 714-373-3767 Quality Assurance Institute International Ltd. www.qasna.com 7575 Dr. Phillips Blvd., Ste. 350 11 Birchdale Crescent QASNA is an accredited ISO 9000, ISO Orlando, FL 32819 Saint John, NB E2K 4T4 Canada 9001:2000 and TickIT/Software ISO 9000- QSET Inc. Ph. 407-363-1111 Fax 407-363-1112 Ph. 506-633-2060 Fax 506-633-2060 3 training and consulting firm. Courses are 39510 Paseo Padre Parkway, Ste. 370 www.qaiusa.com QMIL is a consulting firm dedicated to available at our Southern California train- Fremont, CA 94538 Specific focus in improving IT quality, assisting companies develop and imple- ing center, as well as cost-effective offer- Ph. 510-739-0611 Fax 510-739-1071 productivity and software testing. ment quality systems. Services offered ings performed at your facility. Our www.qset.com are consulting, training, audits and others services are also available in Spanish. QSET IKCM is the leading set of Web- Quality Consulting as needed. enabled applications that can manage all of W342 N5106 Road P QBEK the business process improvement and Okauchee, WI 53069 Quality Management Resources 242 Chapman Road compliance management issues for multi- Ph. 262-567-2854 Fax 262-567-7289 589 Leon Drive Newark, DE 19702 site, multinational organizations. QSET www.execpc.com/~qualty/ Endicott, NY 13760 Ph. 302-452-9257 Fax 302-452-9475 IKCM is built to integrate enterprisewide Consults with small to medium-sized man- Ph. 607-754-7619 Fax 607-786-1190 www.qbekinspection.com with other key business applications, such ufacturing and service companies to QBEK provides supplier quality assur- as ERP, CRM and supply chain systems. improve quality management systems and Quality Management ance and quality consulting services. Sup- The configurability of QSET IKCM allows profits. Assists companies in preparation Solutions Inc. plier quality assurance services include you to tailor a solution to your exact needs. for ISO 9001:2000 or QS-9000 registra- P.O. Box 349 equipment inspection and expediting, sup- tion. Teaches internal auditing, supplier Uncasville, CT 06382 plier qualification and quality system QSI/Qualified Specialists Inc. development, team building and SPC. Ph. 800-628-6424 Fax 860-442-3393 auditing. QBEK also designs supplier 5915 Lookout Mountain Drive For more than 10 years, QMSolutions has quality improvement programs; provides Houston, TX 77069 Quality Consulting Services Inc. been providing training, consulting and implementation assistance; and offers Ph. 281-444-4950 Fax 281-444-5181 3310 W. Bell Road, No. 1011 auditing services for ISO 9000, QS-9000, training classes, gap analysis audits, con- www.isoconsultants.com Phoenix, AZ 85053 AS9000, TL 9000, TQM, Baldrige crite- sulting and technical writing support for QSI designs, consults, assesses and trains Ph. 877-553-0399 Fax 602-547-3614 ria and other quality and management ISO 9000, QS-9000, TE Supplement, personnel in management systems (quality, Quality Consulting Services Inc. supplies continuous improvement initiatives. AS9000 and EN 46000. safety and environmental); integrates qual- training and consultation services aimed at ity, safety and environmental management successful implementation of quality sys- Quality One Associates QM Consulting Inc. systems; assists corporations with planning tems for ISO 9000, QS-9000 and AS9100. 12900 W. North Ave. 1421 Grand Ave. through corporate strategy, goals and Brookfield, WI 53005 Keokuk, IA 52632 objectives, business, transition and work- Quality Innovations Inc. Ph. 262-821-2030 Fax 262-821-3572 Ph. 800-862-3229 Fax 319-524-3229 force planning; performs needs assess- 440 Jupiter Lane www.qualityoneassociates.com www.qm-consulting.com ments for multiple topics (e.g., training); Juno Beach, FL 33408 Quality One specializes in ISO 9000, QM Consulting Inc. provides quality man- and performs training including internal Ph. 888-698-7308 Fax 561-624-7276 QS-9000, AS9100 and ISO/IEC Guide agement consulting to companies seeking auditor training, ISO 9000:2000 and more. www.qualityinnovationsinc.com 25 projects. Fluent in Spanish. registration to ISO 9000, QS-9000 and Quality Innovations Inc. offers consulting, ISO 14000. Qualitran Professional training and assessment services to support Quality Partnering Services Inc. all aspects of your quality initiative. Our 811 N. Marion Ave. QMR Consulting Inc. 237 Shoreline Drive specialties are total quality management, Washington, IA 52353 6142 Westline Drive Hawkestone, ON L0L 1T0 Canada ISO 9000 and quality assurance imple- Ph. 319-863-9026 Fax 319-863-9026 Houston, TX 77036 Ph. 800-461-9902 Fax 705-329-1890 mentation efforts. We specialize in ISO 9000-based quality Ph. 713-974-1872 Fax 713-974-6336 www.qualitran.com system implementation and transition proj- www.qmrc.com Qualitran provides consulting and training ects. We can also perform internal auditing,

Quality Digest/January 2002 29 provide supplier assessment and develop- agement systems for AS9000/AS9100, consultation program, ISO 9001:2000, A and deliver customized training in Good ment, and conduct third-party audits. (RAB: ISO 9000:2000, TL 9000, QS-9000 and Special News Report video, and The ISO Manufacturing Practices for our clients in QMS-LA, ASQ: CQMgr, CQA) other QMS-related services for small to Auditors Are Coming video. Training and the drug and device industries. We also large manufacturers, metal finishers, serv- consulting is also available in ISO 9000, provide ISO 9000 consulting services. Quality Partners (CA) ice operations and start-ups. QS-9000, AS9000, DOE, FMEA, QFD, 25999 Glen Eden Road, Ste. 225 VA/VE, benchmarking, six thinking hats, Reger Quality Consultants Corona, CA 92883 Quality Systems Associates Inc. lateral thinking, auditing, teams, corrective 3877 Victoria Drive Ph. 800-476-9999 Fax 909-277-2005 818 Washington St. actions and continuous improvement. West Bend, WI 53090 www.qualitypartners.net Manitowoc, WI 54220 Ph. 888-476-9004 Fax 262-335-3859 ISO 9000 consultants for 10 years. We Ph. 920-682-9045 Fax 920-682-9045 Quest Management Services www.rqc.com specialize in assisting small to medium- www.qsa-consulting.com 170 Attwell Drive, Ste. 630 Reger Quality Consultants provides train- sized companies. Quality Systems Associates Inc. is a com- Toronto, ON M9W 5Z5 Canada ing and consulting services in ISO 9000, plete quality management system resource, Ph. 866-846-4065 Fax 416-674-8860 AS9100, QS-9000, ISO/TS 16949, TQM, Quality Partners (TX) providing comprehensive consulting, cus- questmanagementservices.com Baldrige, DOE, SPC, FMEA, APQP, 3740 N. Josey Lane, Ste. 222 tomized training and qualified audit serv- ISO 9000 through a unique strategy that PPAP, measurement uncertainty, gage cal- Carrollton, TX 75007 ices management. QSA specializes in ISO gives a profit and reliability. The method has ibration and ISO/IEC 17025 compliance. Ph. 972-394-7644 Fax 413-473-5723 9000, QS-9000 and ISO 14000 standards. 100-percent first-time registration through www.qpartners.com All services are performed by a RAB-cer- involvement of leadership and people. The Registrar Co. Inc. Quality Partners is a management con- tified QMS lead auditor. P.O. Box 516186 sulting firm that works with the leadership Quexx International Ltd. Dallas, TX 75251 of business services companies to develop Quality Systems Enhancement Inc. 2979 Panorama Drive, No. 53 Ph. 800-966-3291 Fax 972-783-8953 strategies for advancing service quality 1790 Woodstock Road Coquitlam, BC V3E 2W8 Canada www.theregistrarco.com and supports them in the implementation Roswell, GA 30075 Ph. 604-728-3373 Fax 604-944-0752 TRC is accredited by ANSI-RAB to per- process. Ph. 866-577-4476 Fax 770-518-9968 www.quexx.com form registration services to ISO 9000 www.enhancequality.com and QS-9000. Quality Practitioners Inc. At QSE, our focus is to help customers Quong & Associates Inc. 1001 S. 70th St., Ste. 113 achieve successful ISO-related registra- 54 Fortuna Ave. Resource Development Group Inc. Lincoln, NE 68510 tions, including ISO 9001, ISO 14001, San Francisco, CA 94115 311 North St. Ph. 888-701-9001 Fax 402-489-9377 QS-9000, AS9100, TL 9000 and ISO/IEC Ph. 415-922-2957 Fax 415-931-4699 Pittsfield, MA 01201 www.isonet.net 17025. Ph. 888-254-4157 Fax 413-499-4453 Quality Practitioners is the only training R.V. Armstrong & Assoc. www.developyou.org organization that provides workshop solu- Quality Systems Group P.O. Box 609 RDG is a national management consulting tions for ISO 9000, ISO 14000 and QS- 323 59th St. W. Hardy, VA 24101 firm providing quality system develop- 9000. The workshops provide a customized, Minneapolis, MN 55419 Ph. 800-233-6178 Fax 540-721-9500 ment, management/supervisory develop- cost-effective solution for your ISO or QS Ph. 612-869-3880 Fax 612-869-3881 www.rvarmstrong.com ment and coaching, organizational needs. In addition to the workshops, QPI www.qsgroup.net R.V. Armstrong provides ISO 9000, QS- development and strategic business plan- offers classical on-site and public training. 9000 and ISO 14000 training as well as ning services. Turnkey quality systems Quality Systems Management consulting and self-managed team, team- and auditor development includes ISO Quality & Productivity Mgmt. 5632 Everhard Road N.W. work, team leadership and team-based 9001:2000, AS9100 and QS-9000. 54 William St. Canton, OH 44718 organization development and imple- Fredericton, NB E3A 4V8 Canada Ph. 330-284-3535 Fax 330-478-8331 mentation services. Results International Ph. 506-454-6073 Fax 506-454-6447 www.qsmgmt.com 222 E. Campus View Blvd. More than 30 years of experience in pro- QSM provides innovative solutions for Rand E. Winters Group Inc. Worthington, OH 43235 viding industrial engineering and quality improved business performance. Consulting 2120 44th St., Ste. 202 Ph. 800-971-0967 Fax 614-436-5881 solutions (including ISO 9000) to com- support is based on worldwide standards, Grand Rapids, MI 49508 www.resultsinternational.net panies in Canada, the United States, the such as ISO 9000, QS-9000 and ISO/TS Ph. 800-847-6838 Fax 616-455-8133 Results International, an ISO 9001- United Kingdom and Hong Kong. 16949. Training and developmental pro- www.rewgroup.com registered business services firm, provides grams incorporate Six Sigma tools and lean Rand E. Winters Group, an ISO 9002- procedures documentation, process map- Quality Resource Group manufacturing techniques proven to elim- registered quality management firm, pro- ping and internal auditing services in sup- 678 Front St. N.W., Ste. 145 inate waste and improve profitability. vides training in e-learning and stand-up port of ISO 9000, QS-9000, AS9100, and Grand Rapids, MI 49504 formats. Classes include ISO 9000, TL 9000 and ISO 14000 registration. Ph. 888-577-4462 Fax 616-454-2324 Quality Systems Specialists Inc. ISO/TS 16949, ISO 14000, QS-9000, Sys- www.qrginc.com Route 3, Box 275C tem FMEA for hospitals, FMEA and Results Systems Corp. Marietta, OH 45750 USDA Process Verified Program. 755 W. Big Beaver Road, Ste. 132 Quality Solutions Inc. Ph. 740-373-3038 Fax 740-373-4678 Troy, MI 48084 P.O. Box 40147 www.qssinc.org Rath & Strong Inc. Ph. 248-244-8550 Fax 248-244-8504 Cleveland, OH 44140 QSS offers the full range of training, con- 92 Hayden Ave. www.results-systems.com Ph. 800-471-1646 Fax 440-933-7077 sulting, auditing, documentation and Lexington, MA 02421 Results Systems Corp., an ISO 9001- www.qualitysolutions.com coaching services for ISO 9000, QS-9000, Ph. 800-622-2025 Fax 781-861-1424 registered consulting firm, provides qual- World-class customer satisfaction meas- ISO 14000 and other management system www.rathstrong.com ity, environmental and management urement and management services, bal- standards. Rath & Strong provides consulting, train- consulting services to various industries. anced scorecard processes through our ing and materials in Six Sigma, process Additionally, we distribute support prod- integrated performance management sys- Quality Technology Co. improvement, quality, change manage- ucts, including quality management soft- tem, ISO 9000:2000 FastTrack upgrade 635 E. Remington Road, Unit D ment, organizational development, lead- ware, human resource assessment tools process, business assessments for per- Schaumburg, IL 60173 ership coaching, executive leadership, and asset control systems. formance excellence patterned after the Ph. 800-680-0700 Fax 847-884-7280 surveys and customer loyalty. Baldrige criteria. www.qtcom.com RMS Consulting Rau and Associates 347 Kiely Blvd., Ste. D201 Quality Systems Assessment Co. QualityQuest 25 Timberly Drive San Jose, CA 95129 1949 W. 252nd St. 2117 N. Williamsburg St. Lake Charles, LA 70605 Ph. 408-273-3658 Fax 408-248-8432 Lomita, CA 90717 Arlington Heights, IL 60004 Ph. 337-477-0758 Fax 337-478-9440 RMS Consulting provides customized and Ph. 310-539-9510 Fax 310-539-9510 Ph. 888-568-9001 Fax 847-870-0872 Rau and Associates specializes in con- integrated consulting and training programs www.qsaco.com www.mikemick.com tinuous improvement and team processes for total quality, ISO 9000, ISO 9000-3, QSA Co. specializes in low- and high-tech Products include ISO 9001:2000 docu- for the pharmaceutical and chemical pro- TickIT and QS-9000. Expertise includes aerospace and commercial quality man- mentation, BLITZ CD-ROM and one-week cessing industries. In addition, we produce formalizing and strengthening existing busi-

30 Quality Digest/January 2002 ness systems, development of integrated improvement, ISO 9000 and QS-9000 STAT-A-MATRIX Systems Quality Consulting documentation structures, auditing and preparation, and ISO 17025 laboratory 1 Quality Place P.O. Box 565 quality manual development. accreditation. Edison, NJ 08820 Alta Loma, CA 91701 Ph. 800-472-6477 Fax 732-548-0409 Ph. 888-734-3447 Fax 909-484-9377 Rochester Institute of Technology Simpson & Associates Inc. www.statamatrix.com www.systemsquality.com 98 Lomb Memorial Drive 319 Centre Ave., Ste. 277 STAT-A-MATRIX is a leading consulting Systems Quality Consulting provides train- Rochester, NY 14623 Rockland, MA 02370 and training organization dedicated to the ing and consulting in ISO 9000, AS9100, Ph. 716-475-5070 Fax 716-475-5959 Ph. 781-982-8755 Fax 781-982-6078 pursuit of business process improvement, D1-9000 Section 2, D6-82479, ISO 14000, www.rit.edu/eng/cqas www.simpson.qpg.com quality system implementation and regu- lean manufacturing, root cause analysis, CQAS at RIT offers a master’s degree in Global standards readiness, ISO 9001:2000, latory compliance. Products include Six problem solving tools and cost of quality. applied statistics and an advanced gradu- ISO 14000, AS9100, QS-9000, TL 9000, Sigma, ISO 9000, AS9100, QS-9000, TL ate certificate in statistical quality on cam- ISO/TS 16949 and auditing services. Train- 9000, ISO 14001 and the FDA’s quality Tantara Inc. pus or through distance learning. CQAS ing services include FMEA, APQP, SPC, system regulation. 2139-27 Ave. S.W. also conducts training and consulting in DOE, TOPS, Six Sigma and lean manu- Calgary, AB T2T 1H8 Canada quality standards, statistical analysis, facturing. Statistical Quality Control Ph. 403-244-8696 Fax 403-244-9291 DOE, SPC, Six Sigma and reliability. Institute www.tantara.ab.ca Smithers Management P.O. Box 812 Tantara serves the software business/ ROI Group Inc. Consulting Group Fond Du Lac, WI 54936 process improvement and software qual- 519 Tennessee Ave., Ste. 300 425 W. Market St. Ph. 920-922-7938 Fax 920-923-7154 ity assurance/management market. Visit Fort Wayne, IN 46805 Akron, OH 44303 www.thesurf.com/statqcc Tantara’s Web site for many resources, Ph. 800-686-5357 Fax 219-422-4490 Ph. 330-762-7441 Fax 330-762-7447 We have written books, videos and corre- including information, job aids, training Providing quality training, compliance, www.smithersconsulting.com spondence courses and offer training in and consulting for ISO 9001 (ISO 9000-3, safety, human resource packages, super- Services includes Six Sigma, quality sys- topics such as teamwork, ISO 9000, ISO TickIT), ISO 12207, ISO 15504 (SPICE), visory and management skills training, tems, environmental systems and process 14000, TQM, SPC, employee involve- SEI SW-CMM and more. and different assessment packages. improvements. Smithers is experienced in ment, supplier evaluation, benchmarking helping companies establish systems related and QFD. Team 14000 Inc. Rubio and Associates to the following standards: ISO 9000, QS- P.O. Box 325 135 S. Ellyn 9000, ISO/TS 16949, AS9000/AS9100, The Stornoway Group Inc. New Milford, NJ 07646 Glen Ellyn, IL 60137 ISO 14000 and ISO 17025. 245 McCaffrey Road Ph. 201-837-5934 Fax 201-837-8893 Ph. 888-974-1848 Fax 630-790-3840 Newmarket, ON L3X 1J5 www.team14000.com Rubio and associates has been doing busi- Software Certification Institute Ph. 905-853-2918 Fax 905-853-2918 Team 14000 provides consulting services ness for more than 30 years. We perform P.O. Box 2328 www.netrover.com/~stornway/ for companies to evaluate, plan, develop source inspections and expediting and Santa Maria, CA 93457 and implement ISO 9000 and ISO 14000 ISO 9000 assessments. We also conduct all Ph. 805-937-5383 Fax 805-937-5383 Strategic Management Group conforming management systems. Con- types of inspection, expediting, assess- The Software Certification Institute offers 3624 Market St. sulting and auditing to ISO Guide 17025 ments and training. consulting, seminars and certification serv- Philadelphia, PA 19104 is available as well. ices in the field of software engineering and Ph. 800-445-7089 Fax 215-387-3653 S&S Consulting Associates Inc. development. Additionally, we sell note www.smginc.com Testing Engineers 102 Leeward Court sets of 33 courses in such fields as SQA, International Inc. Kure Beach, NC 28449 SCM, SPM, software safety and others. Strider International Inc. P.O. Box 57025 Ph. 910-458-3363 Fax 910-458-3363 170 Attwell Drive, Ste. 604 Salt Lake City, UT 84157-0025 www.ssquality.com Spindler Consulting Associates Toronto, ON M9W 5Z5 Canada Ph. 801-262-2332 Fax 801-262-2363 S&S Consulting Associates offers tech- 12550 N. La Belle Court Ph. 800-891-6629 Fax 416-674-5644 www.tei-test.com niques to improve the client’s present sys- Mequon, WI 53092 www.striderinternational.com tem to meet the requirements of ISO 9001, Ph. 262-242-6446 Fax 262-242-0430 Strider specializes in ISO 9000 imple- The Tetris Management Group QS-9000, AS9001, TL 9000, ISO/TS mentation using a strategic planned 12312 42 Ave. 16949 and state or federal regulations. SQA Services Inc. approach. Edmonton, AB T6J 0W9 Canada We are experts in Malcolm Baldrige 550 Silver Spur Road, Third Floor Ph. 780-437-3048 Fax 780-988-9003 National Quality Award criteria, Six Sigma Rolling Hills, CA 90275 Sunrise Consulting Inc. www.tetman.com programs and ISO 9001:2000. Ph. 800-333-6180 Fax 310-544-5541 P.O. Box 97113 Specializes in helping organizations www.sqaservices.com Raleigh, NC 27624 develop, document and implement effi- Salinger Quality Consultants LLC Specializing in supplier quality manage- Ph. 919-961-7951 Fax 919-866-1018 cient processes compatible with ISO 9000 5312 Bloomfield Drive ment outsourced services. We dispatch thesunrise.home.mindspring.com and other standards. Midland, MI 48642 our local staff to your local suppliers and Ph. 989-631-4135 Fax 989-631-4135 currently provide services in more than 50 Syerson Consulting Inc. Texas International www.concentric.net/~salinger countries worldwide. SQA’s services and 31584 Louise Drive Engineering Corp. ISO/QS-9000 consulting, training, pre- capabilities include global engineering Warren, MI 48093 440 Benmar, Ste. 3315 assessments, implementation, ISO and quality personnel, source inspection, Ph. 586-293-1201 Fax 586-294-8655 Houston, TX 77060 9001:2000 transition support, auditing, audits, problem solving, supplier devel- www.syersonconsulting.com Ph. 281-448-8432 Fax 281-448-1112 audit training, documentation, registra- opment and certification and total supply Syerson Consulting is a full-service con- www.tiec.com tion support. chain management programs. sulting company, providing consulting, TIEC specializes in assisting companies in training and auditing services for ISO preparing for ISO 9000, API or other Salvatore Castellitto SSI Consulting Group 9000, QS-9000 and the TE Supplement. industry certification. Management con- 11244 Caminito Aclara 139 S. Pennsylvania Ave. sulting includes organization development, San Diego, CA 92126 Greensburg, PA 15601 Synergistic Systems Inc. training, project management, internal or Ph. 858-530-0870 Fax 858-547-8970 Ph. 800-506-5774 Fax 724-832-8485 9572 Mammoth Ave. vendor audits, strategic planning and fea- www.ssicg.com Baton Rouge, LA 70814 sibility studies. We offer customized qual- Sigma Affiliates Ltd. Hands-on reliability improvement, task Ph. 888-924-0099 Fax 225-927-2934 ity manuals, procedures, forms and more. 5200 W. 73rd St. consulting and facilitation services to busi- Affordable fast-track facilitation services Industry experience includes manufactur- Minneapolis, MN 55439 nesses. Special expertise in the metals for ISO 9000, QS-9000, ISO 14000, ISO ing, services and processing. Ph. 952-882-8700 Fax 952-929-6297 industry. Our technology group specializes 17025, cGMP, responsible care and busi- www.sigmafil.com in software development for manufactur- ness process excellence documented man- Tom Bair & Associates Sigma Affiliates Ltd. is a quality engi- ing and quality assurance applications, agement systems implementation. 2921 N. Park Ave. neering, training and consulting firm with including data acquisition, presentation Joplin, MO 64801 services in TQM, Six Sigma process and real-time process control. Ph. 417-627-9577 Fax 417-624-7688

Quality Digest/January 2002 31 TQM Management Consultants latory compliance, generate regulatory Value Management Associates Wheeler and Young Inc. 934 Rodney Drive and internal reports and provide EH&S 11539 Lilting Lane 33 Peter St. San Leandro, CA 94577 document control. Fairfax Station, VA 22039 Markham, ON L3P 2A5 Canada Ph. 510-895-5834 Fax 510-895-1087 Ph. 703-239-9670 Fax 703-239-9678 Ph. 905-471-9064 Fax 905-471-9989 www.tqmmc.com Twyman Quality International VMA provides training, consulting and www.wheeler-and-young.on.ca Implementation, training and consulting 6828 Ridgeview Drive auditing services to improve processes, Wheeler and Young Inc. provides busi- for total quality management (including Edina, MN 55439 eliminate waste, increase customer satis- ness management solutions, including Baldrige Award, ISO 9000, AS9000, TL Ph. 612-944-6299 Fax 612-944-6299 faction and enhance profitability. We help implementation of ISO 9000-compliant 9000 and quality system regulation certifi- metallurgistexpert.bigstep.com develop organizational vision, policy, quality management systems for high- cation, plus statistical process control on all Provides quality management system measureable objectives, strategic plan- tech, software and other knowledge-based levels). Also, training and facilitation for development services related to basic ISO ning and implementation. We assist with companies. team building, strategic planning, business 9000 systems. Source product or system quality management system implemen- process reengineering and trainer training. inspections or auditing can be performed. tation, and we guarantee registration. Whittington & Associates LLC 636 Gunby Road TQM Systems Tysinger Consulting Services Vanguard Consulting Marietta, GA 30067 12382 Mollylea Drive 694 Spartan Drive 1980 Valley View Ph. 800-404-7585 Fax 770-955-0863 Baton Rouge, LA 70815 Lexington, NC 27292 Northfield, IL 60093 www.whittingtonassociates.com Ph. 800-814-4972 Fax 225-273-4979 Ph. 336-357-2224 Fax 336-357-2224 Ph. 847-446-0820 Fax 847-446-0821 Training, consulting and auditing for ISO www.tqmsystems.com TCS provides quality management con- Vanguard Consulting aids organizations 9000, QS-9000, ISO/TS 16949, TL 9000 TQM Systems provides training and con- sulting, training and auditing services, with strategic quality planning. Designs and AS9100 by certified lead auditors. sulting for ISO 9000, ISO 14000 and specializing in ISO 9000, QS-9000, ISO and aids implementation of quality sys- TQM tools. It was the consultant for the 17025, AS9100 and TL 9000. TCS has an tems (ISO 9000 and QS-9000) and process Williams & Associates first, third and largest to date acute care active RAB- and AIAG-certified lead audi- improvement. Vanguard provides associ- 294 Queen St., Ste. B hospitals registered to ISO 9000. tor on staff. Other services include project ated training in TQM, SPC, QFD, DOE, Acton, ON L7J 2M2 Canada management, lean manufacturing, TQM, ISO 9000 and QS-9000. It also performs Ph. 519-853-0571 Fax 519-853-4816 Track 2000 Quality Associates employee involvement (teams) and inte- gap analysis and preassessments for ISO www.aztec-net.com/~wa-iso9k 308198 Hockley Road, R.R. 1 grated systems implementation. Currently 9000 and QS-9000 services by certified Williams & Associates develops and pro- Orangeville, ON L9W 2Y8 Canada providing internal auditor training and/or auditors. vides business performance improvement Ph. 519-941-2009 Fax 519-941-7324 performing internal audits on contract consulting services, specializing in ISO basis to ISO 9000:1994 and 2000. The Victoria Group Inc. 9000 and ISO 14001 standards. Tracy Smith & Associates 3883 Plaza Drive 3114 W. Oklahoma Ave. Underwriters Laboratories Fairfax, VA 22030 Wilson & Associates Enid, OK 73703 of Canada Ph. 703-691-8484 Fax 703-691-2542 3781 River Mansion Drive Ph. 580-242-1293 Fax 580-242-1293 7 Crouse Road www.victoriagroup.com Duluth, GA 30096 A variety of ISO 9000 auditing services, Scarborough, ON M1R 3A9 Canada The Victoria Group is an ISO 9001- Ph. 770-840-7841 Fax 770-840-7875 which can be customized to suit the par- Ph. 416-757-3611 Fax 416-757-8915 registered ISO 9000 and QS-9000 consult- Specializing in assisting clients to achieve ticular needs of your organization. It also www.ulc.ca ing and training company. Along with con- their goals in an innovative, cost-effec- provides full-service training and con- Our management system registration pro- sulting and training, we also help companies tive manner. We have extensive experi- sulting to assist companies with the gram gives Canadian business services promote their registration with our ISO ence in transitioning both manufacturing process of implementing ISO 9000. that are local, global and flexible, allowing 9000 and QS-9000 promotional products. and service organizations to a culture that them to gain a competitive marketing edge. emphasizes bottom-line results. Training Support Network Vision-IBS Ltd. P.O. Box 207 Unique Development P.O. Box 251051 Woods Quality Center La Jolla, CA 92038 International Inc. West Bloomfield, MI 48325 3375 Armar Drive Ph. 858-625-9049 Fax 858-625-9024 30427 Eight Mile Road Ph. 877-767-4462 Fax 248-788-8003 Marion, IA 52302 www.trainsupport.com Livonia, MI 48152 www.vision-ibs.com Ph. 319-398-7101 Fax 319-398-5698 TSN is a diversified organizational and Ph. 800-622-6437 Fax 866-700-9043 www.iowaqc.org leadership/management development con- www.uniquedevelopment.com W. R. Wayman & Associates Providing leadership for performance excel- sulting and training company for Baldrige Implementation of ISO 9000, QS-9000, 3722 Twin Oak Court lence by connecting individuals, organi- Award, ISO 9000, strategic planning, coach- ISO 14001, ISO 17065, Six Sigma, SPC, Flower Mound, TX 75028 zations, and communities. IQC meets the ing, team building, facilitation, process PPAP, FMEA, supervisory training, prob- Ph. 972-539-0335 Fax 972-539-0335 needs of its members through relationship improvement, performance measurement, lem solving, lean manufacturing, contin- www.wrwayman.com building, strategic partnerships and communication, project management, diver- uous improvement and more. We are ISO This training and consulting firm offers resources centered on performance excel- sity, negotiation and conflict resolution. 9001:2000-registered. practical and cost-effective services lence. including AS9000, ISO 9000, TL 9000, Tri-Tech Services Inc. Unitek Technical Services Inc. independent audits, TQM, SPC, customer WorldSource One Inc. 55 Old Clairton Road 5900 Centreville Road, Ste. 100 satisfaction, continuous improvement, 1000 N. Green Valley Parkway, Ste. 440-391 Pittsburgh, PA 15236 Centreville, VA 20121 systems development, problem solving, Henderson, NV 89074 Ph. 412-655-8970 Fax 412-655-8973 Ph. 800-998-9395 Fax 703-631-2511 benchmarking, quality costs and team Ph. 800-999-1199 Fax 702-645-6283 www.tritechservices.com www.unitekservices.com building. worldsourceone.com Tri-Tech Services is one of North America’s Unitek is the leading provider of quality Consulting, training and publications for leading providers of engineering consulting, assurance services, which include sup- R. T. Westcott & Associates performance management and perform- training and quality assurance services. plier management, source inspection, 263 Main St. ance improvement. Our specialties are audits, surveys, gap analysis, process Old Saybrook, CT 06475 leadership, strategic planning, customer Trinity Consultants Inc. reviews, data collection, and analysis and Ph. 860-388-6094 Fax 860-388-6094 service, measurement systems, process 12801 N. Central Expressway, Ste. 1200 technical writing. RTWA guides organizations in strategic management, people management, ISO Dallas, TX 75243 planning, applications of lean thinking 9000, the Malcolm Baldrige National Ph. 972-661-8100 Fax 972-385-9203 University of California and other profitability improvement tech- Quality Award and the President’s Quality www.integrumonline.com Extension, Santa Cruz niques. RTWA provides training in process Award. Integrum is world-class software designed 10420 Bubb Road management, project management, qual- qd for the development and maintenance of Cupertino, CA 95014 ity tools, internal auditing, team building effective environmental, health, and safety Ph. 408-342-0231 Fax 408-342-0164 and facilitation, problem solving and root and quality management systems. Inte- www.ucsc-extension.edu cause analysis. grum helps organizations conform to ISO 9000 and 14000 standards, enhance regu-

32 Quality Digest/January 2002