Tesco Bank Retail Bank – Head Start for Customer Engagement Tesco PLC
500,000 + Colleagues 12 Countries
Over 80m Shops per week
£69.7bn Group sales
310,000 + Colleagues in UK Tesco PLC Tesco Bank
1997 – Joint Venture 2008 to Present – Wholly owned subsidiary
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We listen to our customers and then deliver on what they really 2 want when it comes to banking. Value, simplicity, transparency, rewarding loyalty – these are the things that customers want, and so these are the hallmarks of all the products that we offer.
All UK call Gave away products Colleagues £115m in online, centres have no 3 open 7 Club Card mobile & sales points last over days per targets week year to say phone thank you Our Timeline Vital Statistics
7.4m £10.1bn £6.9bn Customer Assets Customer Accounts Deposits
Offices in £194m 4200 Edinburgh, Underlying Colleagues Glasgow, Profit (14/15) Newcastle & London
Strategy Scottish Financial Services Company of To be the Bank the year 2014 for Tesco customers where we reward their loyalty and earn their trust Our Products
• Credit Cards • Pet • Travel • Mortgages Insurance Money • Savings & Loans • Tax Efficient Savings
• Home • Motor • Gift Cards • Current Insurance Insurance Account • Fixed Rate Savings • Mobile Banking App Tesco PLC Everything Starts With Tesco Customers Club Card Club Card link to Tesco Bank Club Card benefits for Tesco Bank
New Tesco Bank customers spend £6 per week more in Tesco in store than non Tesco Bank customers (10% uplift)
New Tesco Bank customers spend more on Tesco.com than similar non Tesco Bank customers
New Tesco Bank customers are more likely to be Tesco loyal
New Tesco Bank credit card customers are even more likely to be Tesco Loyal Have Fun With Communications Banking In Store – Using Our Assets
305 Stores
Deposit & Withdraw
Use Tesco Bank Current Account
Use Tesco Savings Card Mobile Must Be Mobile
550k Differentiate Service & Bring Customer to Tesco Extending User Journeys
UK First! Harnessing the Eco System Harnessing the Eco System – Digital Payment Solution
Live trial now with circa 2k customers in all Edinburgh and 25 London stores Harnessing the Eco System – Digital Payment Solutions
Live trial now with circa 2k customers in all Edinburgh and 25 London stores
Benefits for the Retailer A Digital Payment solution offers a fast, frictionless way to pay increasing both spend, acquisition and productivity
Benefits for the Bank A Tesco Bank aligned Digital Payment solution integrated across Tesco enables increased proliferation of Tesco Bank spend & acquisition across the ecosystem Summary
Everything starts with the customer. Retailer gives a huge head start
Club Card as a loyalty programme is a major asset
Make the most of the brand and have fun with communications
Utilise your assets (in store banking capabilities)
Extend the user journeys beyond mobile and harness new technology
Have a strong mobile presence & create journeys which bring customers back to Retailer
Harness the full eco system with new solutions and journeys Questions