Tesco Retail Bank – Head Start for Customer Engagement PLC

500,000 + Colleagues 12 Countries

Over 80m Shops per week

£69.7bn Group sales

310,000 + Colleagues in UK Tesco PLC Tesco Bank

1997 – Joint Venture 2008 to Present – Wholly owned subsidiary

1 =

We listen to our customers and then deliver on what they really 2 want when it comes to banking. Value, simplicity, transparency, rewarding loyalty – these are the things that customers want, and so these are the hallmarks of all the products that we offer.

All UK call Gave away products Colleagues £115m in online, centres have no 3 open 7 Club Card mobile & sales points last over days per targets week year to say phone thank you Our Timeline Vital Statistics

7.4m £10.1bn £6.9bn Customer Assets Customer Accounts Deposits

Offices in £194m 4200 , Underlying Colleagues , Profit (14/15) Newcastle & London

Strategy Scottish Company of To be the Bank the year 2014 for Tesco customers where we reward their loyalty and earn their trust Our Products

• Credit Cards • Pet • Travel • Mortgages Insurance Money • Savings & Loans • Tax Efficient Savings

• Home • Motor • Gift Cards • Current Insurance Insurance Account • Fixed Rate Savings • Mobile Banking App Tesco PLC Everything Starts With Tesco Customers Club Card Club Card link to Tesco Bank Club Card benefits for Tesco Bank

New Tesco Bank customers spend £6  per week more in Tesco in store than non Tesco Bank customers (10% uplift)

New Tesco Bank customers spend  more on Tesco.com than similar non Tesco Bank customers

New Tesco Bank customers are  more likely to be Tesco loyal

New Tesco Bank credit card customers  are even more likely to be Tesco Loyal Have Fun With Communications Banking In Store – Using Our Assets

305 Stores

Deposit & Withdraw

Use Tesco Bank Current Account

Use Tesco Savings Card Mobile Must Be Mobile

550k Differentiate Service & Bring Customer to Tesco Extending User Journeys

UK First! Harnessing the Eco System Harnessing the Eco System – Digital Payment Solution

Live trial now with circa 2k customers in all Edinburgh and 25 London stores Harnessing the Eco System – Digital Payment Solutions

Live trial now with circa 2k customers in all Edinburgh and 25 London stores

Benefits for the Retailer  A Digital Payment solution offers a fast, frictionless way to pay increasing both spend, acquisition and productivity

Benefits for the Bank  A Tesco Bank aligned Digital Payment solution integrated across Tesco enables increased proliferation of Tesco Bank spend & acquisition across the ecosystem Summary

 Everything starts with the customer. Retailer gives a huge head start

 Club Card as a loyalty programme is a major asset

 Make the most of the brand and have fun with communications

 Utilise your assets (in store banking capabilities)

 Extend the user journeys beyond mobile and harness new technology

 Have a strong mobile presence & create journeys which bring customers back to Retailer

 Harness the full eco system with new solutions and journeys Questions