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Bhubaneswar on the Move 14 Aneswar on the Move the on Bhu B Aneswar 1 18 1313 1111 1919 PART THREE 29 10 12 BHUBANESWAR 16 18 BUILDING Y 29 T 1313 10 I ON THE MOVE C TOOLS AND GUIDELINES CAPA FOR CITY BUS AND 11 OPERATIONS 13 TRAINING TRAINING 26 12 1616 17 19 17 24 25 29 Training topics and Training durations, frequency, Indicative training Training formats to sub-topics for each class sizes and expected curricula for each staff record individual category of bus- training outcomes for each category training history operations staff category of staff 18 1313 Published by the 1111 Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH 1919 Registered offices Bonn and Eschborn, Germany 29 Integrated Sustainable Urban Transport Systems for Smart Cities (SMART-SUT) GIZ office B -5/2 Safdarjung Enclave, New Delhi 110029 Phone +91 11 49495353 10 Fax +91 11 49495391 www.giz.de/india BHUBANESWAR 12 As at 12 November, 2019 ON THE MOVE 16 18 TOOLS AND GUIDELINES 29 29 1313 10 FOR CITY BUS OPERATIONS Part Author THREE Jayant Deshmukh 11 Contributors A.S. Lakra, Laghu Parashar, Chhavi Dhingra, Kalyani V Menon, Shilpa 13 TRAINING AND Kharwal, Krithi Venkat, Tanya Dwivedi, Stefan Bakker, Shirish Mahendru CAPACITY Editing Urbi Bhaduri BUILDING Design Trinankur Banerjee 26 SMART-SUT Consortium partners: 12 1616 This report has been prepared in partnership with Capital Region Urban Transport (CRUT), Housing and Urban Development Department, Government of Odisha. GIZ is responsible for the content of this publication. 17 On behalf of the 19 German Federal Ministry for Economic Cooperation and Development 17 (BMZ) 24 25 29 4 PART III PART CONTENTS perations O FOREWORD 8 PREFACE 13 SUMMARY: BHUBANESWAR ON THE MOVE 14 ANESWAR ON THE MOVE THE ON ANESWAR B BHU 1. THE NEED FOR TRAINING AND CAPACITY BUILDING 18 ools and Guidelines for City Bus IDENTIFYING CAPACITY-BUILDINg Needs – THE EXAMPLE OF CRUT 18 T 2. 2.1. CLASSROOM TRAINING ACTIVITIES 19 2.1.1 Trainings for Officers Responsible for Bus Operations 2.1.2 Trainings for Officers Responsible for Bus maintenance 2.1.3 Trainings for Bus Guides (Conductors) 2.1.4 Trainings for Bus Captains (Drivers) 2.1.5 Trainings for Revenue Assurance Team (RAT)t 2.1.6 Trainings for Technicians (Mechanics, Electricians, etc.) 2.1.7 Other Trainings 2.1.8 Induction Training for New Recruits (Bus Captains & Bus Guides) 3. TRAINING FORMATS 39 3.1 EMPLOYEE TRAINING RECORD 39 3.2 RECORD OF TRAINER DETAILS 39 4. A TYPICAL TRAINING CALENDAR 40 6 7 TRAINING AND CapacitY BUILDING PART III PART LIST OF TABLES: LIST OF ABBREViatiONS: perations TABLES ABBREVIATIONS O Table 1: Trainings for Officers Responsible for Bus Operations 19 CRUT: Capital Region Urban Transport Table 2: Indicative Training Agenda for Bus Operations Officers 20 FAME: Faster Adoption and Manufacturing of Hybrid and Electric Vehicles Table 3: Trainings for Officers Responsible for Bus Maintenance 21 ETM: Electronic Ticketing Machine ANESWAR ON THE MOVE THE ON ANESWAR B Table 4: Indicative Training Agenda for Bus Maintenance Officers 22 ETIM: Electronic Ticket Issuing Machine BHU Table 5: Trainings for Bus Guides 23 ITS: Intelligent Transportation System Table 6: Indicative Training Agenda for Bus Guides 24 IUT: Institute of Urban Transport ools and Guidelines for City Bus T Table 7: Trainings for Bus Captains 25 KMPL: Kilometres Per Litre Table 8: Indicative Training Agenda for Bus Captains 26 MoHUA: Ministry of Housing and Urban Affairs Table 9: Trainings for Revenue Assurance Team 27 MORTH: Ministry of Road Transport and Highways Table 10: Indicative Training Agenda for Revenue Assurance Team 28 OSDMA: Odisha State Disaster Management Authority Table 11: Trainings for Technicians 29 MVA: Motor Vehicles Act Table 12: Indicative Training Agenda for Technicians 30 PCV: Passenger Carrying Vehicle Table 13: Other Trainings 31 RAT: Revenue Assurance Team Table 14: Training Programme for Bus Captains (New Recruits) 37 RCA: Revenue Collection Agency Table 15: Training Programme for Bus Guides (New Recruits) 38 STU: State Transport Undertaking Table 16: Employee Training Record 39 Table 17: Record of Trainer Details 39 Table 18: Training Calendar for CRUT (2020) 40 PART III PART perations FOREWORD O ANESWAR ON THE MOVE THE ON ANESWAR B G. Mathi Vathanan, IAS BHU Principal Secretary Department of Housing & Urban Development (HUDD) Government of Odisha ools and Guidelines for City Bus T With a vision to create more liveable and sustainable an average, Mo Buses undertake around 1800 trips each urban centres in the state, and with the objective of day, serving about 85,000 passengers across 21 routes. providing a comfortable, affordable and environmentally I hope that this trend continues in the same direction, friendly mode of mobility for the people of Bhubaneswar and that the people of Odisha increasingly choose public (and Odisha at large), the State launched the “Mo Bus transport as their preferred mode of daily commute, Service” on 6th November 2018. The Capital Region especially over their private vehicles, thereby creating a Urban Transport (CRUT), a Special Purpose Vehicle (SPV), sustainable mobility culture in the capital region. was created by the Department of Housing & Urban I compliment the Integrated Sustainable Urban Development (HUDD) to manage the operations of city Transport Systems for Smart Cities (SMART-SUT) bus services (Mo Bus Service) in Bhubaneswar, Cuttack project, implemented jointly by the Housing & Urban and Puri-Konark urban areas. Development Department (Government of Odisha), In the one year that has passed since its inception, the Bhubaneswar Development Authority (BDA), CRUT has taken many initiatives to build infrastructure, and the Deutsche Gesellschaft für Internationale streamline its organisational processes, and invest in the Zusammenarbeit (GIZ) GmbH, for its efforts towards skill development and capacity building of its staff. On improving mobility planning in Bhubaneswar. (G. Mathi Vathanan) 11 TRAINING AND CapacitY FOREWORD BUILDING Arun Bothra, IPS Managing Director Capital Region Urban Transport (CRUT) Bhubaneswar Just like most other Indian cities, the capital region of a daily basis, one that does not eat up public spaces The Mo Bus service was launched by Shri Naveen On behalf of CRUT, I would also like to warmly Odisha (comprising Bhubaneswar, Cuttack, Khurda meant for people. Experiences worldwide have Patnaik, Hon’ble Chief Minister of Odisha, on November acknowledge and compliment the efforts made by the and Puri) is also witnessing high levels of economic demonstrated that cities having high-quality public 6, 2018. Since then, our focus at CRUT has been on Integrated Sustainable Urban Transport Systems for growth, resulting in increased travel demands. This transit services (buses, metros, etc.) are also the most customer service, employee development and the Smart Cities (SMART-SUT) project. Implemented jointly requirement is largely being met by private motor “liveable”. These are cities where it is not just the poor use of technology to bring precision to our work. We by the Housing & Urban Development Department vehicles, especially two-wheelers. Alarmingly, more who use public transport out of compulsion, but the have aimed to provide the best public transportation (Government of Odisha), the Bhubaneswar than 80 per cent of commuters in Bhubaneswar are well-off also choose to use the same for convenience possible to our commuters and enhance the quality Development Authority and the GIZ as a part of dependent on private vehicles. Also, the total number and comfort. In such cities, driving personal vehicles of life in our cities. We are in the process of evolving the Indo-German technical cooperation, its goal is of registered vehicles in the city, pegged at 14 lakhs by is perceived as a luxury that comes at a very hefty and learning from our past and peers, and it gives me to make sustainable mobility a reality in our capital the Regional Transport Office, exceeds the city’s total price. Investing in creating a high-quality and cost- immense pride and joy to inform you that ahead of region. I especially want to thank all the collaborators population, which was estimated as 10 lakhs in 2019! efficient public transportation system and developing its first anniversary, Mo Bus has already touched a for their wholehearted support, expertise and Till date, our standard response to increasing traffic strategies for increasing its ridership and appeal (so as daily ridership mark of 1 lakh! I would like to take this contribution in preparing this document. My hope is problems has been to make new roads, and/or widen to move people away from personal modes of travel) opportunity to congratulate all individuals and teams that the tools and guidelines shared here serve as a the existing roads. With the city’s population expected needs to take centre stage in the debate on mobility who made this possible through sheer perseverance helpful reference for other cities undertaking similar to double in the next 20 years, we need to pause choices today. and hard work. operations. and think whether this is the course of development The Capital Region Urban Transport (CRUT), which was we would want to take. Should we keep providing known as the Bhubaneswar-Puri Transport Services for more and more vehicles, or could we consider (BPTS) in its earlier avatar, is operating 200 buses disincentivising the use of private vehicles and at (with 100 more to be added) and 2000 cycles (under the same time, incentivise the use of cleaner modes its public bicycle-sharing programme) in the capital of travel? Do we want Bhubaneswar to be a healthy, region. CRUT has been improving its services through beautiful, thriving, and liveable place for all, or a city building transit infrastructure (in terms of new fleets, choked with polluting and noisy vehicles, with no safe depots, terminals, bus queue shelters, etc.), adoption (Arun Bothra) places to walk and play? of the gross-cost contract (GCC) model of operations, The answer lies in providing the city’s residents with a and the installation of Intelligent Public Transportation reliable, fast-moving and high-quality public transport Systems (IPTS).
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