South African Journal of Information Management ISSN: (Online) 1560-683X, (Print) 2078-1865 Page 1 of 14 Original Research Conceptualising a multidimensional model of information communication and technology project complexity Author: Background: Information communication and technology (ICT) projects are different from other 1 Nazeer Joseph projects, such as construction, and require a new perspective to determine their true nature. The Affiliation: lacklustre state of ICT projects has plagued researchers and practitioners for decades as they are 1Department of Applied yet to understand why ICT projects do not perform. Literature places significant emphasis on Information Systems, success criteria and success factors for determining project success, but this is a unilateral view University of Johannesburg, as the level of complexity involved is underestimated. ICT projects, however, are multifaceted as South Africa there are a number of dimensions that influence the management and outcome of a project. Corresponding author: Objectives: Nazeer Joseph, This article aimed to illuminate how the dimensions are interdependent and
[email protected] interconnected through the construction of a conceptual model of ICT project complexity. Dates: Methods: Content analysis was used to identify and understand the various dimensions and Received: 14 Dec. 2016 facilitated construction of the model. Accepted: 26 July 2017 Published: 02 Nov.2017 Results: The article identified five dimensions that affect ICT projects, viz. project success, project lifecycle, project complexity, project types and project methods. Each dimension was How to cite this article: analysed to understand the key constructs and elements that need to be considered. The Joseph, N., 2017, ‘Conceptualising a dimensions were mapped in a multidimensional model.