FAQ’s - NORWICH CITY FOOTBALL CLUB, CARROW ROAD

TICKETS FROM THE SOUTH (A11): IS THERE A CASH MACHINE? Approaching Norwich on the A11, take the fifth exit at There are no cash machines on site. We would suggest HOW DO I BOOK TICKETS? Thickthorn roundabout onto the A47, following signs bringing sufficient cash. Tickets are available to be purchased through for Great Yarmouth. Having joined the A47, follow the Ticketmaster https://www.ticketmaster.co.uk or directions listed above to access the stadium. I REQUIRE A BSL INTERPRETER? 0844 844 0444 If you require a BSL interpreter, please contact FROM IPSWICH (A140): [email protected] HOW DO I BOOK ACCESSIBILITY TICKETS? Approaching Norwich on the A140, eventually reaching Accessible viewing platform and allocated aisle seating a roundabout as the road meets the A47. Take the third SECURITY for customers with requirements. Please contact the exit at this roundabout onto the A47 towards Great venue to purchase tickets on 01603 721 902 option 1. Yarmouth. Follow the road to the next exit (A146) then BAG POLICY follow the directions listed ‘From the West’ to access the Bags larger than an A4 piece of paper are not permitted. HOW DO I BOOK VIP NATION HOT TICKETS? stadium. All bags are subject to a search so please avoid bringing VIP Nation Hot tickets are available to be purchased one where you can as this would speed up your entry to here: https://vipnation.eu/westlife FROM THE EAST (A47): the concert. Exit the A47 at A146, following signs for Norwich and HOW DO I BOOK HOSPITALITY TICKETS? Lowestoft. Turn right at the first set of lights at the FOOD AND DRINK Hospitality tickets can be purchased through the venue bottom of the slip-road, signposted Norwich, then Food and drink are not permitted however there are on 01603 721902 option 2 / tickets.canaries.co.uk or continue to the next set of traffic lights and turn right food and drink concessions within the event. through Ticketmaster https://www.ticketmaster.co.uk or onto Martineau Lane. Keep in the right-hand lane and at 0844 844 0444 the County Hall roundabout take the second exit. Keep 1 sealed bottled water per person max 500ml is right and turn right at the next set of traffic lights onto permitted. I HAVE A QUERY REGARDING MY TICKETS, WHO King Street – follow this road as it bends to the right SHOULD I SPEAK TO? over a bridge, with Carrow Road then visible to your 1 empty reusable bottle is permitted. For any questions you may have with regards to your right. tickets, you’ll need to contact your point of purchase and There will be free water re-fill stations at the venue. their customer services team will be able to help. Please note, road closures will operate immediately after the concert to allow pedestrians to leave safely and If you have a medical condition, then a doctor’s note will Ticketmaster Customer Services – 0333 321 9999 traffic management will be in place before. permit diet-specific food and drink only. VIP Nation customer services number – 0207 009 3484 CAR PARKING CAN I BRING AN UMBRELLA? CAN I PURCHASE TICKETS ON THE DAY OF THE There will be no event car parking at Norwich City Umbrellas are not permitted. CONCERT? Football Club however there are many local car parks. If there is availability, yes, tickets can be purchased on Details will be available on spaces and opening times CAN I BRING A CAMERA? the day of the concert from the box office. nearer to the time. Any cameras that are deemed as “Professional” will be confiscated until the end of the concert. CAN I HAVE A REFUND OR EXCHANGE ON MY ACCESSIBLE PARKING TICKETS? For accessible parking please contact Allowed: We regret that we cannot exchange, refund or transfer [email protected] Non-Professional Recording Equipment (Point & Shoot tickets unless the event in question has been cancelled Cameras, Flip Video Cameras, etc.) or rescheduled. This is part of the purchase policy you BY TAXI: agree to when purchasing tickets There are numerous taxi services in Norwich. The nearest Not Allowed: taxi ranks are at Riverside and the Railway Station. Professional Recording (Photo, Video, Audio) Equipment KEY TIMES (NO Detachable Zoom Lense, Tripods or Other (all subject to change) BY BUS: Commercial Equipment) Carrow Road Stadium is approximately a 19-minute walk WHAT TIME WILL THE GATES OPEN? from Norwich Bus Station. Detailed bus routes will be CHILD POLICY General admission gates will open at 5:00pm. published nearer to the time of the concert including all Children under 5 years old are not permitted into the Hospitality gates will open at 4:00pm. late-night buses. stadium.

WHAT ARE THE SHOW TIMINGS? BY TRAIN: Under 11s not permitted on the pitch and must bring ear We do not share show times as they are subject to Carrow Road Stadium is approximately a 10-minute walk protection. change. We expect entertainment to begin at 7:00pm from Norwich Rail Station. Detailed train times will be and finish at 11:00pm or just before. published nearer to the time of the concert including all Persons under 14 years of age must be accompanied by Please note timings are subject to change. late-night services. an adult aged 18 or over. No under 16s in Gold Circle standing. WHAT TIME IS THE BOX OFFICE OPEN? VENUE Box office opening time: 3:00pm TICKET LIMIT Box office closing time: estimate 9:30pm IS THE CONCERT SEATED? A max of 8 tickets per person applies for seated tickets, Please note timings are subject to change. The pitch and golden circle are standing areas; however, and a max of 8 tickets apply for Gold Circle and General it is seated in the stands. Admission Standing tickets. Tickets in excess of this will TRAVEL AND PARKING be cancelled. Norwich City Football Club, Carrow Road Football Please note in the seated areas people may stand around Ground, Carrow Rd, Norwich, NR1 1JE you. Resale only permitted on Ticketmaster. Tickets purchased by businesses or traders will be TRAVELLING TO NORWICH CITY FOOTBALL CLUB IS THE CONCERT OUTDOORS? cancelled. CARROW ROAD… Yes. Please ensure you bring clothing appropriate to the expected weather conditions. RE ADMITTANCE POLICY BY ROAD: Once you leave the venue you will not be allowed back Norwich City Football Club is signposted along the IF IT RAINS, WILL THE CONCERT STILL GO AHEAD? in. major routes coming into Norwich via the A11 and A47, Yes, the concert will go ahead in the rain so please come with the postcode NR1 1JE. prepared. Concerts are only ever cancelled if the weather conditions make it dangerous. FROM THE WEST (A47): Exit A47 at A146, following signs for Norwich and WHAT ARE THE TOILET FACILITIES? Lowestoft. Turn left at the first set of lights at the bottom All customers will have easy access to toilet facilities. of the slip-road, then continue to the next set of traffic There will be accessible toilets located at the venue. lights and turn right onto Martineau Lane. Keep in the right-hand lane and at the County Hall roundabout take CAN I BUY OFFICIAL MERCHANDISE? the second exit. Keep right and turn right at the next set Yes, if available, official merchandise will be available to of traffic lights onto King Street – follow this road as it purchase within the venue. bends to the right over a bridge, with Carrow Road then visible to your right.